The discussion in this empirical study is to find out what variables can influence the achievement of the actual inflation rate variable in Indonesia in the last ten years. The writer considers that achieving the actual inflation rate targeted by a Central Bank is not simply related to supply and demand imbalances for primary goods alone, but more broadly than that related to dynamic micro and macroeconomic conditions. The writer initially suspected that variables such as the inflation target rate, previous inflation rate, loan interest rate, and gross domestic product had a significant influence on fluctuations in the actual inflation rate in Indonesia. After statistical tests were carried out using the secondary data in the form of the rates of the four independent variables and the actual inflation rate in Indonesia as the dependent variable every year for the last ten years it’s found that only the loan interest rate had a significant and positive effect on the actual inflation rate in Indonesia. which means that the higher the loan interest rate will also increase the actual inflation rate. The three other variables tested in this empirical study, namely the inflation target rate, the previous inflation rate, and the gross domestic product rate, did not have a significant effect.
{"title":"Analysis of Affecting Variables Actual Inflation Rate at Indonesia","authors":"Andy Chandra, Kemal Taufik, C. Ratnasih","doi":"10.59141/jiss.v5i1.941","DOIUrl":"https://doi.org/10.59141/jiss.v5i1.941","url":null,"abstract":"The discussion in this empirical study is to find out what variables can influence the achievement of the actual inflation rate variable in Indonesia in the last ten years. The writer considers that achieving the actual inflation rate targeted by a Central Bank is not simply related to supply and demand imbalances for primary goods alone, but more broadly than that related to dynamic micro and macroeconomic conditions. The writer initially suspected that variables such as the inflation target rate, previous inflation rate, loan interest rate, and gross domestic product had a significant influence on fluctuations in the actual inflation rate in Indonesia. After statistical tests were carried out using the secondary data in the form of the rates of the four independent variables and the actual inflation rate in Indonesia as the dependent variable every year for the last ten years it’s found that only the loan interest rate had a significant and positive effect on the actual inflation rate in Indonesia. which means that the higher the loan interest rate will also increase the actual inflation rate. The three other variables tested in this empirical study, namely the inflation target rate, the previous inflation rate, and the gross domestic product rate, did not have a significant effect.","PeriodicalId":358924,"journal":{"name":"Jurnal Indonesia Sosial Sains","volume":"37 14","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139446294","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The objective of this research is to scrutinize the responsibilities and privileges of both the consumer, who is the sender of the goods and PT. Pos Indonesia, as specified in UUPK Articles 4 and 5, which establish consumer rights and obligations, as well as UUPK Articles 6 and 7, which delineate the rights and obligations of commercial actors. The research used is normative legal research using field data as a complement. Normative legal research methods are also called doctrinal legal research. Rights and Obligations of PT. Pos Indonesia and Consumer Service Users are guaranteed in Law Number 8 of 1999 concerning Consumer Protection Articles 4 to Article 7 and Law Number 38 of 2009 concerning PT. Pos Indonesia in Article 29 to Article 31 paragraph (1). The Post Office is responsible for the shipment from the time it is received until it is handed over to the intended recipient. Postal Law Number 38 of 2009 Article 31 concerning Postal Obligations in Compensation and Article 19 concerning the obligations of business actors both outlined how postal parties must compensate for losses for delays or damage to goods. Compensation, if deemed necessary, will be replaced within six working days of receiving the claim. The rules that apply to claims for compensation are in the Decision of the Directors of PT. Pos Indonesia (Persero) Regarding the First Amendment on the Decision of the Directors of PT. Pos Indonesia (Persero) Number KD.112/DIR5/1118 Concerning Compensation Guarantee for Courier Delivery and Domestic Logistics if there is a discrepancy between the goods sent and those received, then according to this decision, consumers can claim compensation from the Post Office
{"title":"Juridical Review of Delays and Loss of Goods Users of PT. Pos Indonesia Services","authors":"Boy Nurdin, Sugeng Muntaha","doi":"10.59141/jiss.v4i12.942","DOIUrl":"https://doi.org/10.59141/jiss.v4i12.942","url":null,"abstract":"The objective of this research is to scrutinize the responsibilities and privileges of both the consumer, who is the sender of the goods and PT. Pos Indonesia, as specified in UUPK Articles 4 and 5, which establish consumer rights and obligations, as well as UUPK Articles 6 and 7, which delineate the rights and obligations of commercial actors. The research used is normative legal research using field data as a complement. Normative legal research methods are also called doctrinal legal research. Rights and Obligations of PT. Pos Indonesia and Consumer Service Users are guaranteed in Law Number 8 of 1999 concerning Consumer Protection Articles 4 to Article 7 and Law Number 38 of 2009 concerning PT. Pos Indonesia in Article 29 to Article 31 paragraph (1). The Post Office is responsible for the shipment from the time it is received until it is handed over to the intended recipient. Postal Law Number 38 of 2009 Article 31 concerning Postal Obligations in Compensation and Article 19 concerning the obligations of business actors both outlined how postal parties must compensate for losses for delays or damage to goods. Compensation, if deemed necessary, will be replaced within six working days of receiving the claim. The rules that apply to claims for compensation are in the Decision of the Directors of PT. Pos Indonesia (Persero) Regarding the First Amendment on the Decision of the Directors of PT. Pos Indonesia (Persero) Number KD.112/DIR5/1118 Concerning Compensation Guarantee for Courier Delivery and Domestic Logistics if there is a discrepancy between the goods sent and those received, then according to this decision, consumers can claim compensation from the Post Office","PeriodicalId":358924,"journal":{"name":"Jurnal Indonesia Sosial Sains","volume":"73 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139170835","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Legal development in the era of globalization based on the values of Pancasila as the nation's ideology is an urgent need. Globalization has presented complex challenges in various aspects of people's lives, including in the legal domain. This study aims to examine the urgency of legal development rooted in the values of Pancasila as the ideological foundation of the Indonesian nation. This research highlights the importance of maintaining the sustainability of Pancasila values in the context of globalization, where various foreign influences can threaten the integrity of national cultures and values. The problem to be discussed in this study is how theurgency oflegal development in the era of globalization based on Pancasila values as thenation's ideology. The research methodused is a normative research method with a statute approach and analyzed using content analysis
{"title":"The Urgency of Legal Development In The Era of Globalization Based on The Values of Pancasila as National Ideology","authors":"S. Suwardi","doi":"10.59141/jiss.v4i12.935","DOIUrl":"https://doi.org/10.59141/jiss.v4i12.935","url":null,"abstract":"Legal development in the era of globalization based on the values of Pancasila as the nation's ideology is an urgent need. Globalization has presented complex challenges in various aspects of people's lives, including in the legal domain. This study aims to examine the urgency of legal development rooted in the values of Pancasila as the ideological foundation of the Indonesian nation. This research highlights the importance of maintaining the sustainability of Pancasila values in the context of globalization, where various foreign influences can threaten the integrity of national cultures and values. The problem to be discussed in this study is how theurgency oflegal development in the era of globalization based on Pancasila values as thenation's ideology. The research methodused is a normative research method with a statute approach and analyzed using content analysis","PeriodicalId":358924,"journal":{"name":"Jurnal Indonesia Sosial Sains","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139168765","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Teachers recognize that different language teaching methods are appropriate for different situations. The social context and desire of immigrant adults to learn English as a Second Language (ESL) requires that the educational approach be different from that of other students. who must pass the school exams. SFL's contributions to language teaching focus on providing descriptions of the language as it is actually used and suggesting ways to help learners understand its usage. In other words, they tend to focus on the expected learning outcome rather than the learning process. This helps researchers find contextual features that influence the grammatical features of the language under study. We analyze the ups and downs of language use in cultural and situational contexts and how language function development responds to the functional demands of the situation. Here are some facts that can be used as evidence of conversational behavior development and change. The context of the spoken language is relatively stable, making it easier for non-fluent speakers to share information. Fluent speakers are more free or flexible than non-fluent speakers when introducing context, and the use of dynamic speech by NS and NNS has been shown to help maintain conversational flow. I'm here. At the lower level, acknowledgments and repairs are often used as dynamic functions. These two types of functionality have more limited functionality than the prompt and instruction types that occur at higher levels. This opens the opportunity for tender negotiations
{"title":"First Language Contribution to Second Language Learning and Foreign Language Development In The Town of Lhokseumawe","authors":"Juni Ahyar, Mohd Yusri Ibrahim, Muzir Husin","doi":"10.59141/jiss.v4i12.949","DOIUrl":"https://doi.org/10.59141/jiss.v4i12.949","url":null,"abstract":"Teachers recognize that different language teaching methods are appropriate for different situations. The social context and desire of immigrant adults to learn English as a Second Language (ESL) requires that the educational approach be different from that of other students. who must pass the school exams. SFL's contributions to language teaching focus on providing descriptions of the language as it is actually used and suggesting ways to help learners understand its usage. In other words, they tend to focus on the expected learning outcome rather than the learning process. This helps researchers find contextual features that influence the grammatical features of the language under study. We analyze the ups and downs of language use in cultural and situational contexts and how language function development responds to the functional demands of the situation. Here are some facts that can be used as evidence of conversational behavior development and change. The context of the spoken language is relatively stable, making it easier for non-fluent speakers to share information. Fluent speakers are more free or flexible than non-fluent speakers when introducing context, and the use of dynamic speech by NS and NNS has been shown to help maintain conversational flow. I'm here. At the lower level, acknowledgments and repairs are often used as dynamic functions. These two types of functionality have more limited functionality than the prompt and instruction types that occur at higher levels. This opens the opportunity for tender negotiations","PeriodicalId":358924,"journal":{"name":"Jurnal Indonesia Sosial Sains","volume":"58 2","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139169877","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research aims to analyze the influence of Competency and Job Satisfaction on Performance which is moderated by Commitment (Case Study at P.T. Garmindo Utama Jaya). The method in this research is quantitative which is used to research certain populations or samples through data collection using research instruments. In this research, the technique for collecting data sources was non-probability sampling using purposive sampling. The sample used was employees of PT Garmindo Utama Jaya who were collected via an online Google Form questionnaire totaling 150 respondents. This research uses Partial Least Squares SEM or what is called PLS-SEM. This research uses the Performance variable as the dependent (endogenous) variable, Competence and Job Satisfaction as the independent (exogenous) variable, and Commitment as the moderating variable. The results of this research show that there is a significant positive influence between the competency variables on performance, job satisfaction on performance, and commitment to performance. However, this research shows that the commitment variable is unable to moderate the relationship between competence and performance and the relationship between job satisfaction and performance. The limitation of this research is that it only examines the variables of competence, job satisfaction, commitment and performance with a sample of 150 people using a subjective assessment form. The theoretical implication of this research is that it can make this research a reference in the development of knowledge, especially in the field of management related to a company's performance, and can provide recommendations to companies to pay attention to variables that have a significant influence in carrying out their operational activities. The higher the level of competence, job satisfaction and commitment of an employee, the greater the performance, thereby increasing company profits.
本研究旨在分析胜任能力和工作满意度对绩效的影响，而胜任能力和工作满意度受承诺的调节（P.T. Garmindo Utama Jaya 案例研究）。本研究采用定量研究方法，通过使用研究工具收集数据，对特定人群或样本进行研究。在本研究中，收集数据源的技术是使用目的性抽样的非概率抽样。所使用的样本是 PT Garmindo Utama Jaya 公司的员工，通过在线谷歌表格问卷收集了 150 名受访者。本研究采用部分最小二乘法 SEM 或 PLS-SEM。本研究使用绩效变量作为因变量（内生变量），能力和工作满意度作为自变量（外生变量），承诺作为调节变量。研究结果表明，能力变量对绩效、工作满意度对绩效以及承诺对绩效之间存在显著的正向影响。然而，本研究表明，承诺变量无法调节能力与绩效之间的关系以及工作满意度与绩效之间的关系。本研究的局限性在于，它仅以 150 人为样本，使用主观评估表对能力、工作满意度、承诺和绩效等变量进行了研究。本研究的理论意义在于，它可以使本研究成为知识发展的参考，尤其是在与公司业绩相关的管理领域，并可以为公司提供建议，使其在开展经营活动时关注对其有重大影响的变量。员工的能力、工作满意度和承诺水平越高，绩效就越高，从而增加公司利润。
{"title":"The Effect of Competency and Job Satisfaction On Performance Moderated By Commitment","authors":"Arie Jonatan Wirawan","doi":"10.59141/jiss.v4i11.921","DOIUrl":"https://doi.org/10.59141/jiss.v4i11.921","url":null,"abstract":"This research aims to analyze the influence of Competency and Job Satisfaction on Performance which is moderated by Commitment (Case Study at P.T. Garmindo Utama Jaya). The method in this research is quantitative which is used to research certain populations or samples through data collection using research instruments. In this research, the technique for collecting data sources was non-probability sampling using purposive sampling. The sample used was employees of PT Garmindo Utama Jaya who were collected via an online Google Form questionnaire totaling 150 respondents. This research uses Partial Least Squares SEM or what is called PLS-SEM. This research uses the Performance variable as the dependent (endogenous) variable, Competence and Job Satisfaction as the independent (exogenous) variable, and Commitment as the moderating variable. The results of this research show that there is a significant positive influence between the competency variables on performance, job satisfaction on performance, and commitment to performance. However, this research shows that the commitment variable is unable to moderate the relationship between competence and performance and the relationship between job satisfaction and performance. The limitation of this research is that it only examines the variables of competence, job satisfaction, commitment and performance with a sample of 150 people using a subjective assessment form. The theoretical implication of this research is that it can make this research a reference in the development of knowledge, especially in the field of management related to a company's performance, and can provide recommendations to companies to pay attention to variables that have a significant influence in carrying out their operational activities. The higher the level of competence, job satisfaction and commitment of an employee, the greater the performance, thereby increasing company profits.","PeriodicalId":358924,"journal":{"name":"Jurnal Indonesia Sosial Sains","volume":"30 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139231615","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to examine the impact of work-life balance and meaningful work on turnover intention, with the mediating role of job satisfaction among employees at PT. Spectrum UniTec. The probability sampling technique with a simple random sampling approach was used to obtain 246 employee samples in PT. Spectrum UniTec Tangerang. Data were analyzed using the SEM-PLS method. This empirical study reveals that work-life balance, meaningful work, and job satisfaction have a significant negative impact on turnover intention. Meanwhile, work-life balance and meaningful work have a significant positive influence on job satisfaction. This empirical study also indicates that job satisfaction mediates the relationship between work-life balance and meaningful work on turnover intention. This study examines work-life balance, meaningful work as predictors of turnover intention, and confirms that job satisfaction is a mediating variable between meaningful work and work-life balance on turnover intention.Companies can pay attention to and create a work environment that supports employees' work-life balance, helps employees find meaning in their work, and enhances employee job satisfaction as efforts to reduce turnover intention. This research can enhance understanding of how factors like work-life balance, meaningful work, and job satisfaction interact and influence turnover intention
{"title":"Increase Employee Retention: Impact Work-Life Balance, Meaningful Work, and Job Satisfaction Towards Turnover Intention","authors":"Angelyn Kuancintami, Andreas Heryjanto","doi":"10.59141/jiss.v4i11.920","DOIUrl":"https://doi.org/10.59141/jiss.v4i11.920","url":null,"abstract":"This study aims to examine the impact of work-life balance and meaningful work on turnover intention, with the mediating role of job satisfaction among employees at PT. Spectrum UniTec. The probability sampling technique with a simple random sampling approach was used to obtain 246 employee samples in PT. Spectrum UniTec Tangerang. Data were analyzed using the SEM-PLS method. This empirical study reveals that work-life balance, meaningful work, and job satisfaction have a significant negative impact on turnover intention. Meanwhile, work-life balance and meaningful work have a significant positive influence on job satisfaction. This empirical study also indicates that job satisfaction mediates the relationship between work-life balance and meaningful work on turnover intention. This study examines work-life balance, meaningful work as predictors of turnover intention, and confirms that job satisfaction is a mediating variable between meaningful work and work-life balance on turnover intention.Companies can pay attention to and create a work environment that supports employees' work-life balance, helps employees find meaning in their work, and enhances employee job satisfaction as efforts to reduce turnover intention. This research can enhance understanding of how factors like work-life balance, meaningful work, and job satisfaction interact and influence turnover intention","PeriodicalId":358924,"journal":{"name":"Jurnal Indonesia Sosial Sains","volume":"23 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139228434","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The Fast Moving Consumer Good (FMCG) industry, one of Indonesia's main industries which is closely related to the retail sector, and makes a significant contribution to the national economy, especially food and beverages, experienced an increase of 3.6% in the first quarter of 2022. Transformation of the e-commerce business model Currently, it is not only limited to the B2C (business-to-customer) e-commerce business model, but the B2B (business-to-business) e-commerce business model has spread in Indonesia, making it easier for retail businesses to meet their stock needs for goods for sale. In this study, AMOS version 24 was used to process data from 250 respondents and the quota sampling method from five regions and the criteria for respondents using B2B e-commerce applications. The research focuses on looking at the impact of marketing via social media, marketing content and marketing events on customer interests which mediate purchasing intentions. The results showed that marketing via social media and customer presence had a positive and significant effect on purchase intentions, then marketing events had a positive and significant effect on customers. Meanwhile, marketing content and marketing events have no effect on purchase intentions, marketing via social media and marketing content also do not have a positive and significant effect on customers. Meanwhile, the mediating effect of customers is unable to provide a positive and significant influence on marketing via social media and marketing content on the purchase intention of stall or grocery store owners using B2B e-commerce applications.
{"title":"Influence Social Media Marketing, Content Marketing And Event Marketing Towards Purchase Intention Mediated By Customer Engagement","authors":"Muhammad Dharma Nusantara, Ratlan Pardede","doi":"10.59141/jiss.v4i11.925","DOIUrl":"https://doi.org/10.59141/jiss.v4i11.925","url":null,"abstract":"The Fast Moving Consumer Good (FMCG) industry, one of Indonesia's main industries which is closely related to the retail sector, and makes a significant contribution to the national economy, especially food and beverages, experienced an increase of 3.6% in the first quarter of 2022. Transformation of the e-commerce business model Currently, it is not only limited to the B2C (business-to-customer) e-commerce business model, but the B2B (business-to-business) e-commerce business model has spread in Indonesia, making it easier for retail businesses to meet their stock needs for goods for sale. In this study, AMOS version 24 was used to process data from 250 respondents and the quota sampling method from five regions and the criteria for respondents using B2B e-commerce applications. The research focuses on looking at the impact of marketing via social media, marketing content and marketing events on customer interests which mediate purchasing intentions. The results showed that marketing via social media and customer presence had a positive and significant effect on purchase intentions, then marketing events had a positive and significant effect on customers. Meanwhile, marketing content and marketing events have no effect on purchase intentions, marketing via social media and marketing content also do not have a positive and significant effect on customers. Meanwhile, the mediating effect of customers is unable to provide a positive and significant influence on marketing via social media and marketing content on the purchase intention of stall or grocery store owners using B2B e-commerce applications.","PeriodicalId":358924,"journal":{"name":"Jurnal Indonesia Sosial Sains","volume":"12 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139231394","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to determine the factors that affect employee performance, such as motivation and compensation and the mediating influence of organizational commitment. The sample in this study were employees of Properti company located in the Tangerang area. This research also aims to find out about the turnover phenomenon that occurs at Properti company in Tangerang. The data collection method used a questionnaire and was analyzed using Partial Least Square (PLS). The results of this study will explain whether there is an influence of the factors studied on the high or low quality of Employee Performance experienced by employees working at Properti Company in Tangerang. This study using Motivation and Compensation as Independent variables, Employee Performance as Dependent variables and Organizational Commitment as Intervening variables. In these four variables, seven hypotheses and nineteen indicators were obtained. By using google form media, researchers got 150 respondents. The results of this study indicate that motivation has a positive and significant effect on employee performance, compensation has a positive and significant effect on employee performance, motivation has a positive and significant effect on organizational commitment, compensation has a positive and significant effect on organizational commitment, organizational commitment has a positive and significant effect on employee performance, motivation has a positive and significant effect on employee performance mediated by organizational commitment and compensation has a positive and significant effect on employee performance mediated by organizational commitment.
{"title":"The Effect of Motivation and Compensation In Improving Employee Performance Mediated By The Organization's Commitment To PT XYZ (A Property Company In Tangerang)","authors":"Dyna Fitria, Chandra Wibowo Widhianto","doi":"10.59141/jiss.v4i11.922","DOIUrl":"https://doi.org/10.59141/jiss.v4i11.922","url":null,"abstract":"This study aims to determine the factors that affect employee performance, such as motivation and compensation and the mediating influence of organizational commitment. The sample in this study were employees of Properti company located in the Tangerang area. This research also aims to find out about the turnover phenomenon that occurs at Properti company in Tangerang. The data collection method used a questionnaire and was analyzed using Partial Least Square (PLS). The results of this study will explain whether there is an influence of the factors studied on the high or low quality of Employee Performance experienced by employees working at Properti Company in Tangerang. This study using Motivation and Compensation as Independent variables, Employee Performance as Dependent variables and Organizational Commitment as Intervening variables. In these four variables, seven hypotheses and nineteen indicators were obtained. By using google form media, researchers got 150 respondents. The results of this study indicate that motivation has a positive and significant effect on employee performance, compensation has a positive and significant effect on employee performance, motivation has a positive and significant effect on organizational commitment, compensation has a positive and significant effect on organizational commitment, organizational commitment has a positive and significant effect on employee performance, motivation has a positive and significant effect on employee performance mediated by organizational commitment and compensation has a positive and significant effect on employee performance mediated by organizational commitment.","PeriodicalId":358924,"journal":{"name":"Jurnal Indonesia Sosial Sains","volume":"119 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139229278","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to investigate various significant relationships in the context of the online retail industry. The focus includes analyzing the positive influence of E-Service Quality on Customer Retention, Customer Satisfaction, and Word of Mouth, as well as identifying the positive influence of E-Service Quality on Customer Satisfaction. Furthermore, this study looked for the positive influence of Customer Satisfaction on Customer Retention and Word of Mouth. In addition, the study will also consider the effect of E-Service Quality on Customer Retention and Word of Mouth by mediating through Customer Satisfaction. This study used quantitative methods with survey techniques using questionnaires. The research sample was 190 respondents domiciled in Jabodetabek. The research instrument is prepared based on the operationalization of variables measured using the Likert scale. This research concludes that E-Service Quality plays an important role in influencing Customer Retention, Customer Satisfaction, and Word of Mouth in the context of the online retail industry. The quality of electronic services has a positive and significant impact on customer retention, retaining customers, and influencing their satisfaction. In addition, the quality of electronic services also plays a role in the development of brand reputation through positive recommendations and word-of-mouth influence. The results also show that Customer Satisfaction has a central role in linking the quality of electronic services with Customer Retention and Word of Mouth
{"title":"Influence E-Service Quality Towards Customer Retention and Word of Mouth (WOM) Mediated By Customer Satisfaction","authors":"Syalsabila Mei Yasfi, Ratlan Pardede","doi":"10.59141/jiss.v4i11.927","DOIUrl":"https://doi.org/10.59141/jiss.v4i11.927","url":null,"abstract":"This study aims to investigate various significant relationships in the context of the online retail industry. The focus includes analyzing the positive influence of E-Service Quality on Customer Retention, Customer Satisfaction, and Word of Mouth, as well as identifying the positive influence of E-Service Quality on Customer Satisfaction. Furthermore, this study looked for the positive influence of Customer Satisfaction on Customer Retention and Word of Mouth. In addition, the study will also consider the effect of E-Service Quality on Customer Retention and Word of Mouth by mediating through Customer Satisfaction. This study used quantitative methods with survey techniques using questionnaires. The research sample was 190 respondents domiciled in Jabodetabek. The research instrument is prepared based on the operationalization of variables measured using the Likert scale. This research concludes that E-Service Quality plays an important role in influencing Customer Retention, Customer Satisfaction, and Word of Mouth in the context of the online retail industry. The quality of electronic services has a positive and significant impact on customer retention, retaining customers, and influencing their satisfaction. In addition, the quality of electronic services also plays a role in the development of brand reputation through positive recommendations and word-of-mouth influence. The results also show that Customer Satisfaction has a central role in linking the quality of electronic services with Customer Retention and Word of Mouth","PeriodicalId":358924,"journal":{"name":"Jurnal Indonesia Sosial Sains","volume":"45 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139232862","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Currently, live-streaming shopping on social media is growing rapidly. This is because the development of cellular communication technology is also increasingly developing. This research aims to investigate how Brand Awareness and E-WOM influence consumer decisions mediated by live streaming on social media for a cosmetics brand. The population of this research is TikTok customers who use the application to purchase their product needs. Data collection uses an online survey with Google Forms. There were 403 respondents who met the respondent criteria. The analytical method used is SEM PLS. The research results show that Brand Awareness has a positive and significant effect on Purchase Decision, E-WOM has a positive and significant effect on Purchase Decision, Brand Awareness has a positive and significant effect on Live Streaming, E-WOM has no direct effect on Live Streaming, Live Streaming has a positive effect and significant to Purchase Decision, Live Streaming mediates Brand Awareness to Purchase Decision, and Live Streaming does not mediate E-WOM to Purchase Decision
目前，社交媒体上的直播购物正在迅速发展。这是因为蜂窝通信技术也在日益发展。本研究旨在探讨品牌意识和网络口碑如何影响以社交媒体直播为媒介的化妆品品牌消费者决策。本研究的研究对象是使用 TikTok 应用程序购买产品的消费者。数据收集使用了谷歌表格在线调查。共有 403 名受访者符合受访者标准。使用的分析方法是 SEM PLS。研究结果表明，品牌认知度对购买决策有显著的正向影响，网络口碑对购买决策有显著的正向影响，品牌认知度对直播有显著的正向影响，网络口碑对直播没有直接影响，直播对购买决策有显著的正向影响，直播调解了品牌认知度对购买决策的影响，直播不调解网络口碑对购买决策的影响。
{"title":"The Influence of Brand Awareness and Electronic Word of Mouth on Purchase Decisions with TikTok Social Media Marketing Live Stream as mediation: A Study on Brand Cosmetic Product Consumers; Skintific in Indonesia","authors":"Mira Puspita, Ratlan Pardede","doi":"10.59141/jiss.v4i11.924","DOIUrl":"https://doi.org/10.59141/jiss.v4i11.924","url":null,"abstract":"Currently, live-streaming shopping on social media is growing rapidly. This is because the development of cellular communication technology is also increasingly developing. This research aims to investigate how Brand Awareness and E-WOM influence consumer decisions mediated by live streaming on social media for a cosmetics brand. The population of this research is TikTok customers who use the application to purchase their product needs. Data collection uses an online survey with Google Forms. There were 403 respondents who met the respondent criteria. The analytical method used is SEM PLS. The research results show that Brand Awareness has a positive and significant effect on Purchase Decision, E-WOM has a positive and significant effect on Purchase Decision, Brand Awareness has a positive and significant effect on Live Streaming, E-WOM has no direct effect on Live Streaming, Live Streaming has a positive effect and significant to Purchase Decision, Live Streaming mediates Brand Awareness to Purchase Decision, and Live Streaming does not mediate E-WOM to Purchase Decision","PeriodicalId":358924,"journal":{"name":"Jurnal Indonesia Sosial Sains","volume":"23 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139229536","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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