Prior research on Environmental, Social, and Governance (ESG) practices has primarily focused on how they affect large firms' financial performance and investor responses, leaving a limited understanding of how key stakeholders, such as small, medium, and micro enterprises (SMMEs), respond to the ESG practices of larger firms. Grounded in Signalling Theory and Stakeholder Salience Theory, this study examines how ESG ratings, disclosure types (voluntary versus mandatory), and pillar salience shape the behavioural responses of SMMEs. Using a mixed-methods design, the research combines three between-subjects vignette experiments with a qualitative enquiry. Data were drawn from South African SMME decision-makers across a field sample (Study 1: n = 101), two independent national online panels (Study 2: n = 200 and Study 3: n = 175), and 17 semi-structured interviews (Study 4). Findings indicate that higher third-party ESG ratings significantly enhance SMMEs' positive responses to offers from larger firms. The social pillar consistently emerged as the most influential, reflecting South Africa's inequality and collective welfare priorities, while governance also mattered in compliance-sensitive industries. By contrast, the type of disclosure (mandatory vs. voluntary) had no measurable impact on SMME responses. Theoretically, this paper links ESG practices to stakeholders' judgments of legitimacy and urgency, clarifying the conditions under which ESG cues translate into cooperative intent. In practice, the paper shows how large firms can better calibrate ESG communication and investment to attract SMME partners in B2B markets.
{"title":"Responses of Small, Medium and Micro Enterprises to ESG Practices of Large Firms: A Multidimensional Perspective in the B2B Context","authors":"Paul Blaise Issock Issock","doi":"10.1002/bsd2.70251","DOIUrl":"https://doi.org/10.1002/bsd2.70251","url":null,"abstract":"<p>Prior research on Environmental, Social, and Governance (ESG) practices has primarily focused on how they affect large firms' financial performance and investor responses, leaving a limited understanding of how key stakeholders, such as small, medium, and micro enterprises (SMMEs), respond to the ESG practices of larger firms. Grounded in Signalling Theory and Stakeholder Salience Theory, this study examines how ESG ratings, disclosure types (voluntary versus mandatory), and pillar salience shape the behavioural responses of SMMEs. Using a mixed-methods design, the research combines three between-subjects vignette experiments with a qualitative enquiry. Data were drawn from South African SMME decision-makers across a field sample (Study 1: <i>n</i> = 101), two independent national online panels (Study 2: <i>n</i> = 200 and Study 3: <i>n</i> = 175), and 17 semi-structured interviews (Study 4). Findings indicate that higher third-party ESG ratings significantly enhance SMMEs' positive responses to offers from larger firms. The social pillar consistently emerged as the most influential, reflecting South Africa's inequality and collective welfare priorities, while governance also mattered in compliance-sensitive industries. By contrast, the type of disclosure (mandatory vs. voluntary) had no measurable impact on SMME responses. Theoretically, this paper links ESG practices to stakeholders' judgments of legitimacy and urgency, clarifying the conditions under which ESG cues translate into cooperative intent. In practice, the paper shows how large firms can better calibrate ESG communication and investment to attract SMME partners in B2B markets.</p>","PeriodicalId":36531,"journal":{"name":"Business Strategy and Development","volume":"8 4","pages":""},"PeriodicalIF":4.2,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/bsd2.70251","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145695113","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Despite extensive research on customer continuance intention, few studies have explored the mediating roles of cognitive and affective inertia in shaping continuance intention, particularly in emerging markets. We address this gap in an empirical study, grounded in the SOR (Stimulus-Organism-Response) framework, that investigates how trust, satisfaction, and switching barriers influence mobile network users' continuance intention, with cognitive and affective inertia as mediators. Using Partial Least Squares Structural Equation Modelling (PLS-SEM), we analyzed primary data from 407 mobile phone users in Bangladesh, an emerging economy. The findings indicate that trust, satisfaction, and switching barriers have a significant influence on continuance intention. Moreover, cognitive inertia mediates the relationship between trust and continuance intention, as well as between switching barriers and continuance intention, while affective inertia mediates the link between customer satisfaction and continuance intention. The study's novelty lies in empirically separating cognitive and affective inertia as mediators within SOR, broadening external validity to an emerging-market telecom context and providing a clearer theoretical and managerial roadmap for sustaining continuance.
{"title":"Determinants of Consumers' Mobile Network Continuance Intention: The Mediating Effects of Cognitive and Affective Inertia","authors":"Fazlul Hoque, Pi-Shen Seet, Stephanie Meek, Saalem Sadeque","doi":"10.1002/bsd2.70249","DOIUrl":"https://doi.org/10.1002/bsd2.70249","url":null,"abstract":"<p>Despite extensive research on customer continuance intention, few studies have explored the mediating roles of cognitive and affective inertia in shaping continuance intention, particularly in emerging markets. We address this gap in an empirical study, grounded in the SOR (Stimulus-Organism-Response) framework, that investigates how trust, satisfaction, and switching barriers influence mobile network users' continuance intention, with cognitive and affective inertia as mediators. Using Partial Least Squares Structural Equation Modelling (PLS-SEM), we analyzed primary data from 407 mobile phone users in Bangladesh, an emerging economy. The findings indicate that trust, satisfaction, and switching barriers have a significant influence on continuance intention. Moreover, cognitive inertia mediates the relationship between trust and continuance intention, as well as between switching barriers and continuance intention, while affective inertia mediates the link between customer satisfaction and continuance intention. The study's novelty lies in empirically separating cognitive and affective inertia as mediators within SOR, broadening external validity to an emerging-market telecom context and providing a clearer theoretical and managerial roadmap for sustaining continuance.</p>","PeriodicalId":36531,"journal":{"name":"Business Strategy and Development","volume":"8 4","pages":""},"PeriodicalIF":4.2,"publicationDate":"2025-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/bsd2.70249","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145618947","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}