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Enhancing Strategic Performance Through Sustainable Practices: The Nexus of Social Responsibility Practice and Competitive Advantage—Moderating Role of Business Ownership Type 通过可持续实践提升战略绩效:社会责任实践与竞争优势的关联--企业所有权类型的调节作用
IF 4.8 Q1 BUSINESS Pub Date : 2024-11-25 DOI: 10.1002/bsd2.70043
Bekan Serbessa Waktola, Manjit Singh, Sandeep Singh

Integrating sustainable business practices is crucial for long-term strategic success in today's ever-changing corporate environment. This research examines the relationship between social responsibility practices and competitive advantage in the banking industry, with the focus on how these activities might improve a bank's strategic performance. Furthermore, the study investigates the moderating role of business ownership type in the relationship between social responsibility and competitive advantage. This study employed a quantitative research design. The survey questionnaire was used to collect data. Data were collected from 385 customers of selected commercial banks in Ethiopia. The study used Partial Least Square Modeling (PLS-SEM) to test relationships between variables. Social responsibility practice is measured from the perspectives of banks' philanthropic, economic, legal, and ethical activities. Bank ownership type was considered a moderating variable. The study findings show that social responsibility practices significantly influence the bank's competitive advantage. Similarly, including the moderating variable, bank ownership type, did not significantly change the relationship between social responsibility practices and competitive advantage. The results provide useful insights for business executives and practitioners who want to include sustainability into their strategy frameworks, fostering economic, social, and environmental well-being. This study emphasizes the need to use sustainable business practices to gain a competitive edge and achieve sustainable business performance. It shows that responsible corporate behavior may result in greater strategic performance.

在当今瞬息万变的企业环境中,整合可持续商业实践对于长期战略成功至关重要。本研究探讨了社会责任实践与银行业竞争优势之间的关系,重点是这些活动如何提高银行的战略绩效。此外,本研究还探讨了企业所有权类型在社会责任与竞争优势关系中的调节作用。本研究采用了定量研究设计。调查问卷用于收集数据。数据来自埃塞俄比亚部分商业银行的 385 名客户。研究使用偏最小平方模型(PLS-SEM)来检验变量之间的关系。社会责任实践从银行的慈善、经济、法律和道德活动等角度进行衡量。银行所有权类型被视为调节变量。研究结果表明,社会责任实践对银行的竞争优势有显著影响。同样,将银行所有权类型作为调节变量也不会明显改变社会责任实践与竞争优势之间的关系。研究结果为希望将可持续发展纳入其战略框架、促进经济、社会和环境福祉的企业高管和从业人员提供了有益的启示。本研究强调了利用可持续商业实践获得竞争优势和实现可持续商业绩效的必要性。研究表明,负责任的企业行为可能会带来更高的战略绩效。
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引用次数: 0
The Impact of Board Gender Diversity Commitment on Firm Performance Moderated by Board Characteristics: Evidence From Sustainable European Firms and Financial Orientation 董事会性别多元化承诺对公司业绩的影响由董事会特征调节:来自可持续发展的欧洲企业和金融导向的证据
IF 4.8 Q1 BUSINESS Pub Date : 2024-11-24 DOI: 10.1002/bsd2.70040
Inmaculada Bel-Oms, Alfredo J. Grau-Grau, Janny Núñez-Almonte

The main goal of this study is to explore the moderating role of board gender diversity on the relationship between CEO duality, board size, board meetings, and firm performance in sustainable companies. This study examines the 120 most sustainable European firms listed in the EuroNext Vigeo Europe 120 Index from 2012 to 2021, with the findings showing that board gender diversity negatively moderates the relationship between CEO duality and firm performance, while positively moderating board meetings' impact. Furthermore, in banking-oriented countries, board gender diversity positively moderates the relationship between board meetings and firm performance, while these effects are not significant in market-oriented countries. The paper highlights that despite progress in increasing representation, mechanisms to ensure effective female participation in board decision-making are required. This study is the first to examine how board gender diversity moderates the impact of board characteristics and CEO duality on sustainable firm performance in different financial orientations.

本研究的主要目的是探讨董事会性别多样性对可持续发展公司的首席执行官双重性、董事会规模、董事会会议和公司业绩之间关系的调节作用。本研究考察了 2012 年至 2021 年期间在 EuroNext Vigeo Europe 120 指数中上市的 120 家最具可持续性的欧洲公司,研究结果表明,董事会性别多样性对 CEO 双重性与公司业绩之间的关系具有负向调节作用,同时对董事会会议的影响具有正向调节作用。此外,在以银行业为导向的国家,董事会的性别多样性会积极调节董事会会议与公司业绩之间的关系,而在以市场为导向的国家,这些影响并不显著。本文强调,尽管在提高代表性方面取得了进展,但仍需建立确保女性有效参与董事会决策的机制。本研究首次探讨了在不同金融导向下,董事会性别多样性如何调节董事会特征和首席执行官双重性对公司可持续绩效的影响。
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引用次数: 0
Mobile banking services and financial inclusion among customers of commercial banks: Evidence from an emerging economy 商业银行客户的移动银行服务和金融包容性:来自新兴经济体的证据
IF 4.8 Q1 BUSINESS Pub Date : 2024-11-22 DOI: 10.1002/bsd2.70035
Musah Mohammed Saeed, Evans Donkoh

The study is set against the backdrop of rapid technological advancements in the banking sector, specifically in the adoption of mobile banking. Over the last three decades, the banking industry in Ghana, like many others in emerging economies, has transitioned from traditional, branch-based banking services to more automated and digital solutions. This transformation has been largely driven by increasing internet penetration, mobile phone adoption, and the need to reach underserved populations. Despite these advances, a significant proportion of the population remains financially excluded, with limited access to formal financial services. Thus, mobile banking offers an opportunity to enhance financial inclusion, particularly for marginalised communities in Ghana. The study aims to investigate the factors influencing mobile banking services and assess how they impact financial inclusion among customers of commercial banks in an emerging economy. The study through the use of a structured questionnaire gathered 65 primary data from managers and supervisors within 13 commercial banks in Ghana. The study employed a purposive sampling technique to select the 13 commercial banks whilst using convenience sampling to gather data from managers and supervisors within these banks. The results show that mobile banking transfer has a significant negative relationship with financial inclusion, but mobile account management has a significant positive relationship with financial inclusion. Furthermore, the results depict that Mobile banking payment and financial inclusion have no significant relationship. Policy development should focus on increasing financial inclusion among unbanked individuals, enabling access to banking services. Commercial banks should innovate mobile money connections and expand motivation for technical financial inclusion to provide value-added services and improve access to financial services, ultimately promoting financial inclusion. The study shed light on the impact of mobile banking transfer, mobile banking payment, and mobile account management on financial inclusion in Ghana. The study further provides implications for commercial banks and policymakers in sub-Saharan Africa.

本研究的背景是银行业技术的快速发展,特别是移动银行的采用。在过去的三十年里,加纳的银行业和许多其他新兴经济体一样,已经从传统的网点式银行服务过渡到更加自动化和数字化的解决方案。这一转变的主要原因是互联网渗透率的不断提高、移动电话的普及以及向服务不足人群提供服务的需求。尽管取得了这些进步,但仍有相当一部分人口在金融方面受到排斥,获得正规金融服务的机会有限。因此,手机银行提供了一个提高金融包容性的机会,尤其是对加纳的边缘化社区而言。本研究旨在调查影响移动银行服务的因素,并评估这些因素如何影响新兴经济体商业银行客户的金融包容性。本研究通过使用结构化问卷,从加纳 13 家商业银行的经理和主管那里收集了 65 份原始数据。研究采用了目的性抽样技术来选择 13 家商业银行,同时采用便利性抽样从这些银行的经理和主管那里收集数据。研究结果表明,移动银行转账与普惠金融有显著的负相关关系,但移动账户管理与普惠金融有显著的正相关关系。此外,结果还显示,移动银行支付与金融包容性没有明显关系。政策制定应侧重于提高无银行账户个人的金融包容性,使其能够获得银行服务。商业银行应创新移动支付连接,扩大技术性金融普惠的动力,提供增值服务,提高金融服务的可及性,最终促进金融普惠。本研究揭示了移动银行转账、移动银行支付和移动账户管理对加纳普惠金融的影响。研究还为撒哈拉以南非洲的商业银行和决策者提供了启示。
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引用次数: 0
Integrating CSR with environmental consciousness and commitment: Pathways to employee stewardship in Vietnam's mechanical manufacturing sector 将企业社会责任与环境意识和承诺相结合:越南机械制造业员工管理之路
IF 4.8 Q1 BUSINESS Pub Date : 2024-11-21 DOI: 10.1002/bsd2.70036
Hung M. Pham, Anh D. Pham, Dung V. Tran, Nham L. Vuong, Ha D. N. Nguyen

This research investigates the influence of perceived corporate social responsibility (CSR) on employee environmental stewardship actions (ESA) by drawing upon social exchange theory (SET) and social identity theory (SIT). The mediating role of environmental consciousness (ECS) and commitment (ECM) within this relationship is also examined. The empirical research builds on a sample survey involving 392 participants from various mechanical manufacturing firms in Hanoi, Vietnam. The proposed model was analyzed using a Partial Least Squares Structural Equation Modeling (PLS-SEM) approach. We find that (i) perceived CSR positively impacts employees' ESA, and (ii) both ECS and ECM mediate the relationship between perceived CSR and ESA. These results suggest that CSR fosters ESA through direct and indirect pathways (via ECS or ECM). This research offers valuable insights for businesses in the manufacturing industry, informing the development of effective CSR strategies that promote environmental sustainability among employees.

本研究借鉴社会交换理论(SET)和社会认同理论(SIT),探讨了感知到的企业社会责任(CSR)对员工环境管理行动(ESA)的影响。研究还考察了环境意识(ECS)和承诺(ECM)在这一关系中的中介作用。实证研究以抽样调查为基础,涉及越南河内多家机械制造公司的 392 名参与者。我们采用偏最小二乘法结构方程建模(PLS-SEM)方法对提出的模型进行了分析。我们发现:(i) 感知到的企业社会责任会对员工的 ESA 产生积极影响;(ii) ECS 和 ECM 会对感知到的企业社会责任与 ESA 之间的关系起到中介作用。这些结果表明,企业社会责任通过直接和间接途径(通过企业社会责任战略或企业内容管理)促进了ESA。这项研究为制造业企业提供了有价值的见解,有助于制定有效的企业社会责任战略,促进员工的环境可持续发展。
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引用次数: 0
The Impact of Green Market Orientation and Ambidextrous Green Innovation on Organizational Performance: Empirical Study on Small Restaurants in Vietnam 绿色市场导向和双向绿色创新对组织绩效的影响:越南小型餐馆的实证研究
IF 4.8 Q1 BUSINESS Pub Date : 2024-11-21 DOI: 10.1002/bsd2.70042
Quang-Huy Ngo

The natural resource-based view (NRBV) posits that aligning business operations toward sustainability fosters innovation and leads to sustainable competitive advantages. Green market orientation (GMO) and green innovation (GI) have emerged as strategic approaches that enhance organizational performance (OP). However, understanding service contexts still needs to be improved, particularly in small restaurants in emerging countries. Additionally, while previous studies on GMO and GI have primarily focused on operationalizing OP based on past performance, there needs to be more understanding of their impact on past performance and future growth. Utilizing a balanced scorecard approach helps to address this limitation effectively. Building on these theoretical frameworks, this study investigates the impact of GMO and ambidextrous GI on OP and the mediating role of ambidextrous GI in the GMO-OP linkage. Data from 272 small restaurants in Vietnam were collected and analyzed using PLS-SEM to illuminate the effects of GMO in the restaurant context. The findings support both direct and indirect effects. This study advances NRBV by utilizing balanced scorecard approaches to capture performance outcomes comprehensively. This research also extends GMO studies to the service sector, especially small restaurants, underscoring the pivotal roles of GMO in boosting GI and performance. Lastly, this study follows prior calls for more studies to shed light on the antecedents and consequences of ambidextrous GI.

基于自然资源的观点(NRBV)认为,将企业运营与可持续发展结合起来可以促进创新,并带来可持续的竞争优势。绿色市场导向(GMO)和绿色创新(GI)已成为提高组织绩效(OP)的战略方法。然而,对服务环境的理解仍有待提高,尤其是新兴国家的小型餐馆。此外,虽然以往对 GMO 和 GI 的研究主要集中在根据过去的绩效来操作 OP,但还需要进一步了解它们对过去绩效和未来增长的影响。采用平衡计分卡方法有助于有效解决这一局限性。在这些理论框架的基础上,本研究调查了 GMO 和双向 GI 对 OP 的影响,以及双向 GI 在 GMO-OP 关联中的中介作用。研究收集了越南 272 家小型餐馆的数据,并使用 PLS-SEM 进行分析,以阐明 GMO 在餐馆环境中的影响。研究结果支持直接和间接影响。本研究利用平衡计分卡方法全面捕捉绩效结果,从而推动了 NRBV 的发展。本研究还将 GMO 研究扩展到了服务行业,尤其是小型餐馆,强调了 GMO 在提高 GI 和绩效方面的关键作用。最后,本研究遵循了之前的呼吁,即开展更多研究,以揭示双向 GI 的前因后果。
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引用次数: 0
Harnessing Green Intellectual Capital for Sustainable Development: The Dynamic Capabilities Approach to Environmental Policy 利用绿色知识资本促进可持续发展:环境政策的动态能力方法
IF 4.8 Q1 BUSINESS Pub Date : 2024-11-20 DOI: 10.1002/bsd2.70041
Md Aisha Begum, T. N. V. R. L. Swamy

This research explores the critical role of Green Intellectual Capital (GIC) in fostering business sustainability within the Indian hotel industry, with a particular focus on the mediating effect of dynamic capabilities. GIC comprises three key components such as Green Human Capital (GHC), Green Relational Capital (GRC), and Green Structural Capital (GSC). Dynamic capabilities, which enable organizations to sense, seize, and transform resources in response to environmental changes, play a crucial role in enhancing the relationship between GIC and sustainability outcomes. Using a quantitative approach, a survey was conducted with 400 professionals from the Indian hotel sector. Structural equation modeling (SEM) was applied to examine the relationships between GIC, Dynamic capabilities, and Business sustainability. The findings reveal that GHC and GRC have significant direct effects on business sustainability, while GSC's impact is primarily mediated by dynamic capabilities. The results emphasize that dynamic capabilities allow hotels to adapt and innovate in the face of sustainability challenges, ensuring long-term business viability. This work addresses a gap in the existing literature by focusing on the hospitality sector in a developing economy, offering practical insights for hotel managers to leverage GIC and dynamic capabilities to improve sustainability. It also contributes to theoretical frameworks by integrating the Resource-Based View (RBV) and Dynamic Capabilities theories. Future research could expand to other sectors and explore additional mediating variables.

本研究探讨了绿色智力资本(GIC)在促进印度酒店业业务可持续发展方面的关键作用,尤其关注动态能力的中介效应。绿色智力资本包括三个关键组成部分,如绿色人力资本(GHC)、绿色关系资本(GRC)和绿色结构资本(GSC)。动态能力使组织能够感知、把握和转换资源,以应对环境变化,在增强 GIC 与可持续发展成果之间的关系方面发挥着至关重要的作用。我们采用定量方法,对印度酒店业的 400 名专业人员进行了调查。采用结构方程模型(SEM)研究了 GIC、动态能力和业务可持续性之间的关系。研究结果表明,GHC 和 GRC 对业务可持续性有显著的直接影响,而 GSC 的影响主要由动态能力中介。研究结果强调,动态能力使酒店能够在面临可持续发展挑战时进行调整和创新,从而确保长期的业务可行性。这项研究以发展中经济体的酒店业为研究对象,填补了现有文献的空白,为酒店管理者提供了利用 GIC 和动态能力提高可持续性的实用见解。它还通过整合基于资源的观点(RBV)和动态能力理论,为理论框架做出了贡献。未来的研究可以扩展到其他行业,并探索更多的中介变量。
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引用次数: 0
Unveiling the blackbox within ESG ratings' blackbox: Toward a framework for analyzing AI adoption and its impacts 揭开 ESG 评级黑箱中的黑箱:建立分析人工智能应用及其影响的框架
IF 4.8 Q1 BUSINESS Pub Date : 2024-11-19 DOI: 10.1002/bsd2.70038
Felipe Suárez Giri, Teresa Sánchez Chaparro

Artificial intelligence (AI) is transforming entire industries at an unprecedented pace. Yet, established technology adoption theories offer limited tools for characterizing business AI integration and analyzing its effects. These primarily focus on the factors facilitating or hindering adoption, rather than on adoption patterns and impacts. This paper introduces a novel conceptual framework to address this key gap and applies it to the case of the ESG rating industry. ESG raters play a pivotal role in sustainable finance, providing metrics that guide investment decisions globally. However, little is known about the extent and nature of their AI usage and its implications. Through a mixed-methods approach combining the analysis of job postings, patent filings, research publications, and corporate websites, we examine AI adoption among major ESG raters. Our investigation explores the specific AI technologies employed, their functional applications, the innovations developed, the intensity of AI integration, and the potential impacts of raters' AI adoption. Our results reveal widespread and growing AI adoption across the industry. Our findings show that raters extensively leverage Natural Language Processing to streamline data collection, processing, and analysis. Furthermore, they have pioneered Machine Learning innovations that significantly expand their sustainability assessment capabilities in various domains. These findings mark a considerable departure from prior academic and gray literature that characterized major ESG raters as having minimal AI use, prompting critical questions regarding the implications of this technological transformation for ESG ratings' reliability, transparency, and potential biases.

人工智能(AI)正以前所未有的速度改变着整个行业。然而,既有的技术采用理论在描述企业人工智能整合的特征和分析其影响方面提供的工具有限。这些理论主要侧重于促进或阻碍采用的因素,而不是采用模式和影响。本文引入了一个新颖的概念框架来解决这一关键问题,并将其应用于 ESG 评级行业。环境、社会和公司治理评级机构在可持续金融领域发挥着举足轻重的作用,为全球投资决策提供指导性指标。然而,人们对他们使用人工智能的程度和性质及其影响知之甚少。我们采用混合方法,结合对招聘信息、专利申请、研究出版物和企业网站的分析,研究了主要 ESG 评级机构采用人工智能的情况。我们的调查探讨了所采用的具体人工智能技术、其功能应用、开发的创新、人工智能整合的强度以及评级机构采用人工智能的潜在影响。我们的研究结果表明,人工智能在整个行业的应用非常广泛,而且还在不断增长。我们的研究结果表明,评级机构广泛利用自然语言处理技术来简化数据收集、处理和分析。此外,他们还率先进行了机器学习创新,大大扩展了他们在各个领域的可持续性评估能力。这些发现与之前的学术和灰色文献有很大不同,之前的学术和灰色文献将主要的 ESG 评级机构描述为极少使用人工智能,这就引发了一些关键问题,即这一技术变革对 ESG 评级的可靠性、透明度和潜在偏差的影响。
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引用次数: 0
Strategic management of employee churn: Leveraging machine learning for sustainable development and competitive advantage in emerging markets 员工流失的战略管理:利用机器学习促进新兴市场的可持续发展和竞争优势
IF 4.8 Q1 BUSINESS Pub Date : 2024-11-05 DOI: 10.1002/bsd2.70039
Poorva Agrawal, Seema Ghangale, Bablu Kumar Dhar, Nilesh Nirmal

Employee churn or attrition presents significant challenges, especially in emerging markets, where it can disrupt business operations and inflate recruitment costs. This research leverages machine learning techniques to predict employee churn, focusing on developing sustainable and inclusive retention strategies that enhance business competitiveness. By analyzing a range of predictive algorithms and key variables associated with churn, the study identifies the most effective models for predicting attrition. A comprehensive exploratory data analysis was conducted using an indigenous machine learning model, offering practical insights for human resource management in emerging markets. The findings align with the sustainable development goals (SDGs), promoting decent work, and economic growth. This study contributes to business strategy by proposing data-driven solutions for workforce stability and sustainable development.

员工流失或减员带来了巨大的挑战,尤其是在新兴市场,它可能会扰乱企业运营并增加招聘成本。本研究利用机器学习技术预测员工流失,重点是制定可持续的包容性留任战略,以增强企业竞争力。通过分析一系列预测算法和与流失相关的关键变量,本研究确定了预测流失的最有效模型。研究使用本土机器学习模型进行了全面的探索性数据分析,为新兴市场的人力资源管理提供了实用的见解。研究结果与可持续发展目标(SDGs)、促进体面工作和经济增长相一致。本研究通过提出数据驱动的劳动力稳定和可持续发展解决方案,为企业战略做出了贡献。
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引用次数: 0
Corporate sustainability commitment in the Middle East and North Africa region: Impact on innovation and firm performance 中东和北非地区企业的可持续发展承诺:对创新和公司业绩的影响
IF 4.8 Q1 BUSINESS Pub Date : 2024-11-04 DOI: 10.1002/bsd2.70025
Hanen Sdiri, Ines Ammar

This study examines the effects of corporate sustainability factors (CSFs)—specifically gender diversity, energy practices, and environmental practices—on innovation and their subsequent impact on firm performance in the Middle East and North Africa (MENA) region. By integrating Absorptive Capacity Theory, we explore how these CSFs drive innovation, contributing to broader sustainable development goals. We analyze the impact of innovation on firm performance using the resource-based view (RBV). Utilizing secondary data from the World Bank Enterprise Survey (WBES), we employ a two-stage instrumental variable regression (IV-2SLS) to address endogeneity and establish causal relationships. Our findings reveal that stakeholder engagement through gender diversity, energy practices, and environmental practices significantly enhances innovation, which, in turn, drives firm performance. Diverse leadership fosters creativity and innovation, while energy-efficient and environmentally sustainable practices reduce costs, improve brand reputation, and align with sustainable development goals. These insights underscore essential policy implications for promoting environmental policy, clean production, and sustainable innovation ecosystems. Encouraging MENA firms to engage stakeholders and adopt sustainable practices can drive economic prosperity and contribute to the United Nations Sustainable Development Goals (SDGs).

本研究探讨了企业可持续发展因素(CSFs)--特别是性别多样性、能源实践和环境实践--对中东和北非(MENA)地区创新的影响及其对企业绩效的后续影响。通过整合吸收能力理论,我们探讨了这些 CSF 如何推动创新,从而为更广泛的可持续发展目标做出贡献。我们采用基于资源的观点(RBV)分析了创新对企业绩效的影响。利用世界银行企业调查(WBES)的二手数据,我们采用了两阶段工具变量回归(IV-2SLS)来解决内生性问题并建立因果关系。我们的研究结果表明,利益相关者通过性别多元化、能源实践和环保实践的参与能显著提高创新能力,进而推动公司业绩。多元化的领导力促进了创造力和创新,而节能和环境可持续实践则降低了成本,提高了品牌声誉,并符合可持续发展目标。这些见解强调了促进环境政策、清洁生产和可持续创新生态系统的重要政策意义。鼓励中东和北非地区的企业让利益相关者参与进来并采用可持续的做法,可以推动经济繁荣并为联合国可持续发展目标(SDGs)做出贡献。
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引用次数: 0
Beyond aroma: A sustainability performance analysis of Italian coffee roasting companies 超越香气:意大利咖啡烘焙公司的可持续性绩效分析
IF 4.8 Q1 BUSINESS Pub Date : 2024-10-31 DOI: 10.1002/bsd2.70033
Sara Triachini, Francesca Romana Giannini, Valentina Bramanti, Stella Gubelli, Ettore Capri

Coffee consumption is becoming increasingly prevalent among a growing number of consumers worldwide. Despite ranking seventh in coffee consumption, Italy is the global coffee export leader, with almost 1000 coffee roasting companies across the country. As a product subject to increasing interest in sustainability, numerous studies address the economic, social and environmental challenges affecting coffee production. However, only a few evaluate the sustainability performance of roasting companies in consuming countries. This study examines the integration of corporate social responsibility (CSR) in business strategy to provide an overview of sustainability performance among Italian roasting companies. The analysis encompasses 78 sustainability practices across 49 businesses and assesses their communication to stakeholders. Furthermore, factors such as company size and specialty coffee sale were investigated for their influence on sustainability performance. The findings reveal a low commitment to sustainability within the Italian coffee sector, with 83.7% of companies in the first two stages of the five-stage CSR assessment model. Although there is an interest in addressing product safety, quality, and consumer relations, responsible sourcing is often relegated to suppliers or voluntary sustainability standards. Communication is not effective, as more than half of the companies did not provide sustainability information on their websites. In this sample, the commitment to sustainability was directly related to the size of the business, and the same relationship was observed for roasters selling specialty coffees.

咖啡消费在全球越来越多的消费者中变得越来越普遍。尽管意大利的咖啡消费量排名第七,但它却是全球咖啡出口大国,全国有近 1000 家咖啡烘焙公司。作为一种可持续性日益受到关注的产品,许多研究都涉及影响咖啡生产的经济、社会和环境挑战。然而,只有少数研究对消费国烘焙公司的可持续发展绩效进行了评估。本研究探讨了企业社会责任(CSR)在企业战略中的整合情况,为意大利烘焙企业的可持续发展绩效提供了一个概览。分析涵盖了 49 家企业的 78 项可持续发展实践,并评估了它们与利益相关者的沟通情况。此外,还调查了公司规模和特种咖啡销售等因素对可持续发展绩效的影响。研究结果显示,意大利咖啡行业对可持续发展的承诺程度较低,83.7%的企业处于企业社会责任五阶段评估模型的前两个阶段。虽然企业对解决产品安全、质量和消费者关系问题很感兴趣,但负责任的采购往往被归结为供应商或自愿性可持续发展标准。由于半数以上的公司没有在其网站上提供可持续发展信息,因此沟通效果不佳。在这个样本中,对可持续发展的承诺与企业规模直接相关,销售特种咖啡的烘焙商也有同样的关系。
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引用次数: 0
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