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Impact of microgeography on communication dynamics in a healthcare environment. 微地理对医疗保健环境中交流动态的影响。
IF 1.7 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-12-22 DOI: 10.1136/leader-2023-000937
Jillian Chown, Katrina Rey-McIntyre, John Kim, Thomas G Purdie, Colleen Dickie, Richard Tsang, Yat Tsang, Jan Seuntjens, Fei-Fei Liu, Christopher C Liu

Background: For growing healthcare organisations, anchored resources-assets that are not easily movable-may complicate expansion and distort workflow patterns. We examine work patterns at a radiation oncology department of a major Canadian hospital. As this department doubled its size, healthcare providers remained bound to treatment planning rooms and radiation machines at the original site. This study examines workplace communication and interactions before and after the expansion.

Methods: We conducted regression analyses using a unique dataset merging email communications, badge swipes, office locations and organisation charts for individuals that routinely use the treatment planning room (n=232). We use a difference-in-differences framework to compare individuals' behaviours before and after the expansion. Our dependent variables were how often individuals accessed the treatment planning room and email volumes between two individuals.

Findings: We find an overall decrease in the use of the treatment planning room, though the effect was larger for those that moved away from it. Further, we find an increase in email communication for dyads of individuals separated in the move, but only if they belonged to different departments.

Practical implications: Our research points to complex interdependencies among healthcare providers, shedding light on how hospital expansion may have unintended consequences. Healthcare leaders should acknowledge that interaction patterns will be affected when healthcare providers are separated from each other or from anchored resources. Shifting to remote interactions may be adequate in some instances; in others, it may negatively affect work outcomes as well as the engagement and satisfaction of providers and patients.

背景:对于成长中的医疗保健组织,固定资源(不易移动的资产)可能会使扩展复杂化并扭曲工作流程模式。我们研究了加拿大一家大医院放射肿瘤科的工作模式。由于该部门的规模扩大了一倍,医疗保健提供者仍然被限制在原地点的治疗计划室和放射设备上。本研究考察了扩张前后的职场沟通与互动。方法:我们使用一个独特的数据集(n=232)进行回归分析,该数据集合并了经常使用治疗计划室的个人的电子邮件通信、刷卡、办公地点和组织结构图。我们使用差异中的差异框架来比较个体在扩张前后的行为。我们的因变量是个体访问治疗计划室的频率和两个人之间的电子邮件量。研究结果:我们发现治疗计划室的使用总体上减少了,尽管对那些离开它的人的影响更大。此外,我们还发现,在搬家过程中分开的两个人之间的电子邮件交流有所增加,但前提是他们属于不同的部门。实际意义:我们的研究指出了医疗服务提供者之间复杂的相互依赖关系,揭示了医院扩张如何可能产生意想不到的后果。医疗保健领导者应该认识到,当医疗保健提供者彼此分离或与固定资源分离时,交互模式将受到影响。在某些情况下,转向远程交互可能就足够了;在其他情况下,它可能会对工作成果以及提供者和患者的参与度和满意度产生负面影响。
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引用次数: 0
Hate rota gaps: I'm loving (Guardian) Angels instead - a successful standby initiative to prevent staffing gaps. 讨厌轮值空缺:我更喜欢(守护者)天使——一个成功的备用倡议,以防止人员空缺。
IF 1.7 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-12-22 DOI: 10.1136/leader-2024-001138
Nathanael Macdonald, Corina Palmaeda, Matthew Solan

Background: Last-minute gaps in the rota are demoralising for those still at work and reduce the standard of patient care. Agency staff are the most common solution, but at peak times, it is often impossible to find a locum at the last minute. We present a novel solution that improves conditions for doctors, patients and rota coordinators.

Methods: We implemented a standby system to prevent unfilled late notice gaps over 3 weekends. This was compared with previous weekends where cover was required. Additionally, we surveyed the junior doctors involved in the scheme.

Results: In 2022-2023, 19 had late gaps. Only five of these were successfully covered.The following year, doctors volunteered to be Guardian's Angels for 29 standby shifts. Of the 25 filled standby slots, 4 (16%) were converted to full shifts.24 junior doctors responded to an online survey, 95% felt the scheme is beneficial.

Conclusions: Staffing gaps result in poor morale, stressed staff which may lead to poor outcomes for patients. Doctors taking part in this scheme feel more valued and supported. Disadvantages of the scheme are the modest cost to the hospital (this may be offset by avoiding locum agencies with higher fees).

背景:最后一分钟的空档使那些仍在工作的人士气低落,并降低了病人护理的标准。机构工作人员是最常见的解决方案,但在高峰时段,往往不可能在最后一刻找到一个中介。我们提出了一种新颖的解决方案,可以改善医生,患者和轮转协调员的条件。方法:我们实施了一个备用系统,以防止3个周末未填补的延迟通知空白。这与以往周末的情况进行了比较。此外,我们还对参与该计划的初级医生进行了调查。结果:2022-2023年有19例出现后期空白。其中只有五个被成功覆盖。第二年,医生们自愿成为29个值班的“守护者天使”。在25个已填满的备用插槽中,有4个(16%)转换为全班。24名初级医生参与了一项在线调查,95%的人认为该计划是有益的。结论:人员缺口导致士气低落,工作人员压力大,可能导致患者预后不良。参与这项计划的医生感到更受重视和支持。该计划的缺点是医院的费用不高(这可以通过避免收取较高费用的中介机构来抵消)。
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引用次数: 0
NHS needs managers and leaders: a brief report from the Faculty of Medical Leadership and Management conference 2024. NHS需要管理者和领导者:2024年医学领导和管理学院会议的简要报告。
IF 1.7 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-12-22 DOI: 10.1136/leader-2024-001185
Daniel Jones, Hannah Son, Zoe Howard

Introduction: Effective management and leadership are needed for the successful running and improvement of National Health Service (NHS) organisations and enhance the ability of these organisations to improve. However, NHS managers are often undervalued, and there are serious shortfalls in management capacity. We hosted a workshop with a diverse audience of health professionals, to explore this issue in depth.

Description: The workshop took place at the annual Faculty of Medical Leadership & Management conference 2024 with five panellists and roughly 40 delegates, lasting for over 90 minutes. It consisted of individual presentations, panel discussions, questions and answers and online polling and commentary. The results were analysed using thematic analysis.

Discussion: We identified four themes. The first included an overall lack of management capacity in the NHS, with fewer managers compared with other sectors and countries. Difficulties in interprofessional relationships was a second theme, for example, the lack of understanding or appreciation for the management role. Significant variation in development, training and career opportunities was the third theme. Discussions on potential regulation for NHS managers was the final theme.

Conclusion: The workshop report identified important challenges affecting managers and leaders in the NHS. Addressing these will be crucial to sustaining and improving high-quality care.

有效的管理和领导需要成功运行和改进国家卫生服务(NHS)组织和提高这些组织的能力,以提高。然而,NHS管理人员往往被低估,管理能力严重不足。我们举办了一个讲习班,有不同的卫生专业人员参加,深入探讨这个问题。描述:该研讨会在2024年医学领导与管理学院年度会议上举行,共有五名小组成员和大约40名代表,持续时间超过90分钟。它包括个人演讲、小组讨论、问答以及在线投票和评论。采用主题分析法对结果进行分析。讨论:我们确定了四个主题。第一个问题包括NHS整体缺乏管理能力,与其他部门和国家相比,管理人员更少。专业间关系的困难是第二个主题,例如,缺乏对管理作用的理解或赞赏。第三个主题是发展、培训和职业机会方面的巨大差异。最后的主题是讨论对NHS管理人员的潜在监管。结论:研讨会报告确定了影响NHS管理者和领导者的重要挑战。解决这些问题对于维持和改善高质量护理至关重要。
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引用次数: 0
Navigating turbulent waters: resilience and recovery of a tertiary care hospital in Sri Lanka during economic crisis through situational leadership. 在激流中航行:斯里兰卡一家三级保健医院在经济危机期间通过情境领导的复原力和恢复能力。
IF 1.7 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-12-22 DOI: 10.1136/leader-2024-001082
Ranga Sabhapathige, Dilrukshi Deerasinghe

Sri Lanka has been going through its worst economic crisis ever since April 2022. The economic crisis had a significant impact on a tertiary care hospital in Sri Lanka (THS), and the main challenges faced included a severe shortage of medical supplies, a lack of funding, staff transportation issues due to a nationwide fuel shortage, a shortage of reagents, human resource issues due to the outmigration of hospital staff and a lack of a business continuity plan in place. This perspective article aimed to describe how the economic crisis affected a THS in Sri Lanka and how the hospital's administration overcame it by employing a leadership style similar to situational leadership. THS implemented situational leadership style, directing, coaching, supporting and delegating to effectively address the above challenges. The directing style strategies such as withholding renovation projects, purchasing drugs locally, hiring consultants, providing extra duty payments and prioritising resources were employed to guide the team through immediate challenges. The establishment of a crisis management committee served as a coaching approach. Enhancing communication among workers and implementing emotional support initiatives were key aspects of our supportive leadership, creating a positive work environment. We emphasised delegation, empowerment and teamwork, encouraging team members to take ownership of their roles and collaborate effectively. It is recommended that a business continuity plan to manage hospitals during an economic crisis be included. Medical supplies should be buffered in a larger hospital like THS for a minimum of 6 months. The government ought to enact new legislation and require applicants to sign bonds in order to retain healthcare professionals in the nation.

自2022年4月以来,斯里兰卡经历了最严重的经济危机。经济危机对斯里兰卡的一家三级保健医院(THS)产生了重大影响,面临的主要挑战包括医疗用品严重短缺、缺乏资金、由于全国燃料短缺造成的工作人员运输问题、试剂短缺、由于医院工作人员外迁造成的人力资源问题以及缺乏业务连续性计划。这篇观点文章旨在描述经济危机如何影响斯里兰卡的一家医院,以及该医院的管理部门如何通过采用类似于情景领导的领导风格来克服危机。THS采用情境领导方式,指导、指导、支持和授权,有效应对上述挑战。通过暂缓改造项目、就地采购药品、聘请顾问、提供额外税款、资源优先排序等指导性策略,指导团队应对眼前的挑战。危机管理委员会的成立起到了指导的作用。加强员工之间的沟通和实施情感支持举措是我们的支持性领导的关键方面,创造了一个积极的工作环境。我们强调授权、授权和团队合作,鼓励团队成员各司其职,有效合作。建议列入一项业务连续性计划,以便在经济危机期间管理医院。医疗用品应该在像三手医院这样的大医院至少缓冲6个月。政府应该颁布新的法律,要求申请人签署保证书,以便在国内留住医疗保健专业人员。
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引用次数: 0
Impact of department chair gender on paid parental leave across American anaesthesiology residencies. 系主任性别对美国麻醉科住院医生带薪育儿假的影响。
IF 1.7 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-12-22 DOI: 10.1136/leader-2024-001063
Ofodile Morah, Faisal Khosa

Background: Residency training and parenthood are conflicting pursuits for many residents, as both often occur during similar years of life. Online policy about paid parental leave for residents is important for not only mitigating this dilemma, but also ensuring that the associated health benefits can be fully capitalised on.

Purpose: Investigate the extent of advertised paid parental leave for anaesthesiology residencies in the USA and to explore whether this had an association with the gender of the department chair for these programmes. Analysis of Canadian anaesthesiology residencies was performed to assess whether a nation with federally protected paid parental leave yielded disparate rates of advertised paid parental leave.

Methods: All accredited US anaesthesiology residency programme websites were reviewed to determine the gender of the department chair and the existence of advertised paid parental leave for residents. χ2 analysis was used to determine if there was a statistically significant association between the gender of anaesthesiology residency department chairs and paid parental leave advertised. Rates of advertised paid parental leave were compared with those seen in Canadian anaesthesiology residencies.

Results: US anaesthesiology residency department chairs were 84% (137/164) men. Of the men-led programmes, 42% (58/137) advertised paid parental leave, while 70% (19/27) of women-led programmes advertised such benefits (p<0.05). Overall, 47% of (77/164) of US anaesthesiology residencies advertised paid parental leave, while 76% (13/17) of Canadian anaesthesiology residencies advertised paid parental leave (p<0.05).

Conclusion: In the USA, anaesthesiology residencies with department chairs held by women had a higher rate of advertised paid parental leave. Such findings call attention to the potential downstream effects of lacking diversity in leadership within medicine. When compared with the USA, Canada was found to have higher rates of advertised paid parental leave across their anaesthesiology residencies, potentially highlighting the impact of federal legislature on medical residents.

背景:对于许多住院医师来说,住院医师培训和为人父母是相互冲突的,因为两者往往发生在人生的相似阶段。目的:调查美国麻醉学住院医师带薪育儿假的范围,并探讨这是否与这些项目的系主任性别有关。对加拿大麻醉学住院医生进行了分析,以评估一个受联邦政府保护的带薪育儿假国家是否会产生不同比例的带薪育儿假广告:方法: 对所有获得认证的美国麻醉学住院医师培训项目网站进行了审查,以确定系主任的性别以及是否为住院医师提供带薪育儿假。采用χ2分析法确定麻醉学住院医师培训系主任的性别与带薪育儿假之间是否存在统计学意义上的关联。将公布的带薪育儿假比率与加拿大麻醉学住院医生的比率进行了比较:结果:美国麻醉学住院实习系主任中,84%(137/164)为男性。在男性领导的项目中,42%(58/137)的项目宣传了带薪育儿假,而在女性领导的项目中,70%(19/27)的项目宣传了此类福利(P结论:在美国,由女性担任系主任的麻醉学住院医生有更高比例的带薪育儿假。这些发现提醒人们注意医学界领导层缺乏多样性可能带来的下游影响。与美国相比,加拿大麻醉学住院医生的带薪育儿假比例更高,这可能凸显了联邦立法对住院医生的影响。
{"title":"Impact of department chair gender on paid parental leave across American anaesthesiology residencies.","authors":"Ofodile Morah, Faisal Khosa","doi":"10.1136/leader-2024-001063","DOIUrl":"10.1136/leader-2024-001063","url":null,"abstract":"<p><strong>Background: </strong>Residency training and parenthood are conflicting pursuits for many residents, as both often occur during similar years of life. Online policy about paid parental leave for residents is important for not only mitigating this dilemma, but also ensuring that the associated health benefits can be fully capitalised on.</p><p><strong>Purpose: </strong>Investigate the extent of advertised paid parental leave for anaesthesiology residencies in the USA and to explore whether this had an association with the gender of the department chair for these programmes. Analysis of Canadian anaesthesiology residencies was performed to assess whether a nation with federally protected paid parental leave yielded disparate rates of advertised paid parental leave.</p><p><strong>Methods: </strong>All accredited US anaesthesiology residency programme websites were reviewed to determine the gender of the department chair and the existence of advertised paid parental leave for residents. χ<sup>2</sup> analysis was used to determine if there was a statistically significant association between the gender of anaesthesiology residency department chairs and paid parental leave advertised. Rates of advertised paid parental leave were compared with those seen in Canadian anaesthesiology residencies.</p><p><strong>Results: </strong>US anaesthesiology residency department chairs were 84% (137/164) men. Of the men-led programmes, 42% (58/137) advertised paid parental leave, while 70% (19/27) of women-led programmes advertised such benefits (p<0.05). Overall, 47% of (77/164) of US anaesthesiology residencies advertised paid parental leave, while 76% (13/17) of Canadian anaesthesiology residencies advertised paid parental leave (p<0.05).</p><p><strong>Conclusion: </strong>In the USA, anaesthesiology residencies with department chairs held by women had a higher rate of advertised paid parental leave. Such findings call attention to the potential downstream effects of lacking diversity in leadership within medicine. When compared with the USA, Canada was found to have higher rates of advertised paid parental leave across their anaesthesiology residencies, potentially highlighting the impact of federal legislature on medical residents.</p>","PeriodicalId":36677,"journal":{"name":"BMJ Leader","volume":" ","pages":"376-380"},"PeriodicalIF":1.7,"publicationDate":"2025-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142629859","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Diversity in leadership: analysing representation in global committees on climate and health. 领导的多样性:分析全球气候和卫生委员会的代表性。
IF 1.7 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-12-22 DOI: 10.1136/leader-2024-001146
Manish Barik, Kent Buse, Soumyadeep Bhaumik

Background: Climate change is the greatest threat to global health. There are several working groups at the intersection of climate and health, which provide leadership in global governance around the issue-but their diversity has not been previously analysed.

Objective and methods: We analysed 13 active committees, comprising 226 members. Committee members were analysed in terms of World Bank country income status, political grouping (G7 membership), climate vulnerability (being from Small Island Developing States (SIDS) and top 10 in the Global Climate Risk Index, 2021) and gender.

Results: We found that 72.1% of the committee members are from high-income countries (HICs), 57.0% are from G7 nations, 2.2% are from SIDS nations, 5.3% are from the top 10 most vulnerable climate vulnerable countries and 45.6% are female. Only three committees exhibit a balanced representation in terms of country income status. Nine committees have more than half of their members from G7 countries. 10 committees do not have representation from SIDS, and 7 lack members from the 10 most climate-vulnerable countries. Eight committees have good gender representation. Most chairs and co-chairs (only six committees reported them) are from HICs (83.3%), with good gender representation. Half of these chairs and co-chairs are from G7 nations, 16.7% are from SIDS and none are from the 10 most climate vulnerable nations.

Conclusions: We call on committees to develop policies that are grounded in intersectionality to improve diversity among their members, including for Indigenous/Adivasi people (which we did not analyse) to improve global governance of climate and health.

背景:气候变化是对全球健康的最大威胁。在气候和健康的交汇处有几个工作组,它们在围绕这一问题的全球治理中发挥领导作用,但它们的多样性以前没有被分析过。目的和方法:对13个活跃委员会226名成员进行分析。委员会成员根据世界银行国家收入状况、政治集团(七国集团成员)、气候脆弱性(来自小岛屿发展中国家(SIDS)和2021年全球气候风险指数前10名)和性别进行了分析。结果:72.1%的委员会成员来自高收入国家,57.0%来自七国集团国家,2.2%来自小岛屿发展中国家,5.3%来自十大最脆弱的气候脆弱国家,45.6%是女性。只有三个委员会在国家收入状况方面表现出均衡的代表性。其中9个委员会的半数以上成员来自G7国家。10个委员会没有来自小岛屿发展中国家的代表,7个委员会缺乏来自10个最易受气候影响的国家的成员。8个委员会有良好的性别代表性。大多数主席和联合主席(只有6个委员会报告了他们)来自高收入国家(83.3%),性别代表性良好。这些主席和联合主席中有一半来自七国集团,16.7%来自小岛屿发展中国家,没有一个来自10个最易受气候变化影响的国家。结论:我们呼吁各委员会制定以交叉性为基础的政策,以改善其成员之间的多样性,包括土著/原住民(我们没有对其进行分析),以改善气候和健康的全球治理。
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引用次数: 0
Perceptions of artificial intelligence in healthcare: a qualitative study among healthcare professionals in Jordan. 对医疗保健中人工智能的看法:约旦医疗保健专业人员的定性研究。
IF 1.7 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-12-22 DOI: 10.1136/leader-2024-001093
Ahmad F Klaib, Tasneem N AlHosanie, Ladees W Mahadin, Enas J Altatar

Purpose: While there are studies on this topic, there may be a relative scarcity of research focusing on specific regions, such as Jordan. So, this study aims to gather insights from healthcare providers in Jordan concerning the advantages of integrating artificial intelligence (AI) into practices, their perspectives on AI applications in healthcare, and their views on the future role of AI in replacing key tasks within health services.

Method: An online questionnaire was used to collect data on demographics, attitudes towards using AI for tasks and opinions on the benefits of AI adoption among healthcare professionals. For healthcare professionals with restricted internet access or older people, soft copies of the questionnaire were provided to them, and then their responses were collected. A one way analysis of variance (ANOVA) was used to determine the associations between the determinants and the outcomes. Any test with a p value ≤0.05 was considered significant.

Results: A total of 612 healthcare professionals participated in the survey, with females comprising a majority of respondents (52.8%). The majority of respondents showed optimism about AI's potential to improve and revolutionise the field, although there were concerns about AI replacing human roles. Generally, physical therapists, medical researchers and pharmacists displayed openness to incorporating AI into their work routines. Younger individuals aged <40 seemed accepting of AI in the domain. A significant portion of participants believed that AI could negatively impact job opportunities.

Conclusion: To conclude, the results of this study suggest that healthcare professionals, in Jordan, hold receptive views on incorporating AI in the medical field, similar to their counterparts in developed nations. However, there is a concern about the implications of AI on job stability and potential replacements.

目的:虽然有关于这一主题的研究,但针对特定地区(如约旦)的研究可能相对缺乏。因此,本研究旨在收集约旦医疗保健提供者关于将人工智能(AI)整合到实践中的优势的见解,他们对AI在医疗保健中的应用的看法,以及他们对AI在取代医疗服务中关键任务的未来作用的看法。方法:采用在线问卷收集医疗保健专业人员的人口统计数据、对使用人工智能完成任务的态度以及对采用人工智能的好处的意见。对于上网受限的医疗保健专业人员或老年人,向他们提供调查问卷的软副本,然后收集他们的回答。采用单向方差分析(ANOVA)来确定决定因素与结果之间的关系。任何p值≤0.05被认为是显著的的试验。结果:共有612名医护专业人员参与了调查,其中女性占大多数(52.8%)。大多数受访者对人工智能改善和革新该领域的潜力表示乐观,尽管有人担心人工智能会取代人类的角色。一般来说,物理治疗师、医学研究人员和药剂师对将人工智能纳入他们的工作流程持开放态度。结论:总而言之,本研究的结果表明,约旦的医疗保健专业人员对将人工智能纳入医疗领域持接受态度,与发达国家的同行类似。然而,人们担心人工智能对工作稳定性和潜在替代的影响。
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引用次数: 0
Importance of modern bedside manners. 现代床边礼仪的重要性。
IF 1.7 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-12-22 DOI: 10.1136/leader-2024-001113
Rakesh Patel, Elizabeth Wyse

A doctor's ability to demonstrate compassion and empathy-the essence of bedside manners-remains as crucial today as ever. Yet modern medical training does not prepare doctors to meet the social and emotional demands of a rapidly changing clinical environment. Prompted by Debrett's reframing of 'modern manners', the authors explore how social protocols for manners apply in the healthcare setting. They identify three key areas where better etiquette could make a tangible difference for patients and carers: digital communication, day-to-day interactions on wards, authentically apologising. They note that graduating healthcare professionals often lack structured guidance on sustaining face-to-face empathy in an increasingly digital world. Similarly, small acts of politeness and genuine acknowledgement of a patient's reality during day-to-day interaction (such as timely updates or warm personal greetings) can significantly defuse anxiety. They also point out that a well-placed, heartfelt apology can restore trust when things go wrong, a skill rarely discussed in formal training. The authors argue that embedding these simple, modern manners into everyday practice is not just an optional extra; it is a vital professional competency. By explicitly teaching and modelling interpersonal skills alongside clinical or technical training, they suggest medical educators can better equip the next generation to address patients' emotional needs and enhance the overall care experience.

医生表现出同情心和同理心的能力——这是医患关系的本质——在今天依然至关重要。然而,现代医学培训并没有使医生做好准备,以满足快速变化的临床环境的社会和情感需求。在德布雷特对“现代礼仪”的重构的推动下,作者探索了礼仪的社会协议如何在医疗保健环境中应用。他们指出,在三个关键领域,更好的礼仪可以为病人和护理人员带来切实的改变:数字交流、病房内的日常互动、真诚的道歉。他们指出,在一个日益数字化的世界里,即将毕业的医疗专业人士往往缺乏关于如何保持面对面同理心的结构化指导。同样,在日常互动中,礼貌的小举动和对病人现实的真诚承认(如及时更新或温暖的个人问候)可以显著缓解焦虑。他们还指出,当事情出错时,恰当的、发自内心的道歉可以恢复信任,这是在正式培训中很少讨论的技巧。两位作者认为,将这些简单的现代礼仪融入日常实践中,并不是一种可有可无的额外行为;这是一项至关重要的专业能力。他们建议,通过在临床或技术培训的同时明确地教授和示范人际交往技巧,医学教育者可以更好地装备下一代,以解决患者的情感需求,并提高整体护理体验。
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引用次数: 0
Impact of humble leadership on attitudes to error disclosure: the mediating role of psychological safety and safety climate in Australian veterinary practices. 谦逊的领导对错误披露态度的影响:心理安全和安全气候在澳大利亚兽医实践中的中介作用。
IF 1.7 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-12-22 DOI: 10.1136/leader-2024-001149
Luiz C P Santos, Wendy Goodwin, Michelle McArthur

Background: Medical errors, while prominent in healthcare as one of the leading causes of mortality, remain a relatively unexplored area in veterinary medicine. The nature and frequency of such errors in this field are rarely reported or discussed, presenting a significant gap in understanding and improvement of veterinary practices. It is in this context that the importance of leadership styles emerge. Humble leadership involves acknowledging one's own limitations, actively seeking feedback and learning from it, and appreciating others' strengths and contributions. Such a leadership style has been linked to increased openness and error disclosure in various fields - a crucial step in mitigating medical errors.

Purpose: This study investigates the association between humble leadership and error disclosure in veterinary medicine, with a particular focus on the mediating role of psychological safety and safety climate.

Methods: A total of 669 responses were collected from veterinary staff across Australia to analyse the impact of leadership style on error disclosure. Model 4 of Hayes' PROCESS macro in SPSS was employed to analyse the effect of humble leadership on staff's attitudes towards error disclosure and the mediating effects of psychological safety and safety climate.

Results: Humble leadership had a positive influence on psychological safety (β 0.66, p<0.001) and safety climate (β 0.48, p<0.001). Furthermore, both psychological safety and safety climate significantly impacted staff's attitudes towards error disclosure (β 0.07, p<0.001; β 0.22, p<0.001, respectively). The study showed that humble leadership did not influence staff's attitudes towards error disclosure directly. Rather, the influence of humble leadership appears to be channelled through its positive effects on psychological safety and the safety climate.

Conclusion: Humble leadership fosters a safe environment and encourages a mindset of psychological safety among staff, which in turn leads to more positive attitudes towards error disclosure.

背景:医疗差错,虽然突出的医疗保健死亡的主要原因之一,仍然是一个相对未开发的领域,在兽医学。在这一领域,此类错误的性质和频率很少被报道或讨论,这在理解和改进兽医实践方面存在重大差距。正是在这种背景下,领导风格的重要性才显现出来。谦逊的领导包括承认自己的局限性,积极寻求反馈并从中学习,以及欣赏他人的优势和贡献。这样的领导风格与在各个领域增加开放和错误披露有关——这是减少医疗错误的关键一步。目的:本研究探讨兽医学谦虚领导与错误披露的关系,特别关注心理安全和安全气候的中介作用。方法:收集澳大利亚兽医工作人员的669份反馈,分析领导风格对错误披露的影响。采用SPSS中的Hayes’PROCESS宏观模型4,分析谦逊型领导对员工错误披露态度的影响以及心理安全和安全气候的中介作用。结果:谦逊型领导对员工心理安全有正向影响(β 0.66, p)。结论:谦逊型领导营造了一个安全的环境,促进了员工心理安全的心态,从而使员工对错误披露的态度更加积极。
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引用次数: 0
General practice leadership: an extension of the consultation. 全科医生领导:会诊的延伸。
IF 1.7 Q3 HEALTH CARE SCIENCES & SERVICES Pub Date : 2025-12-22 DOI: 10.1136/leader-2024-001058
Andy Brooks
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引用次数: 0
期刊
BMJ Leader
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