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Interview with Catherine Weetman, founder of Rethink Global and author of A Circular Economy Handbook: How to Build a More Resilient, Competitive and Sustainable Business 采访Catherine Weetman, Rethink Global创始人,《循环经济手册:如何建立更具弹性、竞争力和可持续性的企业》一书的作者
Q1 Arts and Humanities Pub Date : 2023-10-01 DOI: 10.1386/dbs_00054_7
Katie Beverley
In this interview, we explore the concept of the circular economy with Catherine Weetman, author of A Circular Economy Handbook: How to Build a More Resilient, Competitive and Sustainable Business . The broad-ranging discussion explores the circular economy, its contribution to a more sustainable future, the role that designers currently play and future directions for design researchers.
在本次采访中,我们将与《循环经济手册:如何建立更具弹性、竞争力和可持续性的企业》一书的作者凯瑟琳·维特曼探讨循环经济的概念。广泛的讨论探讨了循环经济,它对更可持续的未来的贡献,设计师目前扮演的角色以及设计研究人员的未来方向。
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引用次数: 3
A bibliometric study of organizational storytelling/narrative research 组织叙事/叙事研究的文献计量学研究
Q1 Arts and Humanities Pub Date : 2023-10-01 DOI: 10.1386/dbs_00055_1
Ehsan Farzin Abdehgah, Sayedeh Babooneh Rastgooyan, Mohammadjavad Khadivi
Organizational storytelling/narrative was largely ignored in the academic literature before the 1970s. Today, however, with the spread of ‘storytelling thinking’, this concept has been explored across disciplines including sociology, psychology, anthropology and philosophy. Although much research has emerged in the field of organizational narrative/storytelling, no study has addressed the bibliography of this subject quantitatively. This article is a bibliometric study of organizational storytelling/narration that aims to fill this gap. The data came from the Web of Science (WoS), which includes 441 documents between 1955 and January 2022. VOSviewer software was used to draw charts and create tables. The findings show that most documents have been published in this area in the last two decades, mainly in the United States. This bibliographic study offers two key findings for the field of organization storytelling. First, co-citation analysis provides four clusters, namely Cluster 1: healthcare, Cluster 2: stories of a darker side, Cluster 3: collective centring and collective sensemaking to express organizational culture and Cluster 4: identity and knowledge, shows in which topics the researchers of organizational storytelling/narrative have been most active. Second, co-occurrence analysis presents six clusters, Cluster 1: identification, Cluster 2: systems, Cluster 3: evolution, Cluster 4: performance, Cluster 5: power and Cluster 6: self, which are placed in a logical path related to the maturity levels of the organization and illustrate the topics that correspond to each organizational maturity level. Given the nature of the narrative/story, future researchers are likely to focus more on qualitative analysis and other aspects of quantitative analysis, including citations. Future research should focus on quantitative and qualitative analysis of the existing models of storytelling/narrative.
在20世纪70年代之前,组织叙事在学术文献中基本上被忽视了。然而,今天,随着“讲故事思维”的传播,这一概念已经在社会学、心理学、人类学和哲学等学科中得到了探索。尽管在组织叙事/讲故事领域已经出现了许多研究,但没有研究对这一主题的参考书目进行定量研究。本文是一项关于组织叙事的文献计量学研究,旨在填补这一空白。这些数据来自科学网(WoS),其中包括1955年至2022年1月期间的441份文件。使用VOSviewer软件绘制图表和创建表格。研究结果表明,在过去二十年中,该领域的大多数文件都已发表,主要在美国。这项书目研究为组织故事叙述领域提供了两个关键发现。首先,共引分析提供了四个集群,即集群1:医疗保健,集群2:黑暗面的故事,集群3:集体中心和集体意义表达组织文化,集群4:身份和知识,显示了组织故事/叙事研究人员在哪些主题上最活跃。其次,共现分析提出了六个集群,集群1:识别、集群2:系统、集群3:进化、集群4:绩效、集群5:权力和集群6:自我,它们被放置在与组织成熟度水平相关的逻辑路径上,并说明了与每个组织成熟度水平对应的主题。考虑到叙事/故事的性质,未来的研究人员可能会更多地关注定性分析和定量分析的其他方面,包括引用。未来的研究应侧重于对现有的讲故事/叙事模式进行定量和定性分析。
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引用次数: 0
Making a difference: Design-driven intrapreneurship at the UN Refugee Agency 做出改变:联合国难民署设计驱动的内部创业
Q1 Arts and Humanities Pub Date : 2023-10-01 DOI: 10.1386/dbs_00052_1
Antonius van den Broek, Mikko Koria, Emilia Saarelainen, Connor Dunlop
The UN Refugee Agency (UNHCR), a large, global organization, provides vital services and advocacy for millions of displaced persons around the world within a complex and unique mandate. To meet increasing demands in creative ways while fostering a culture of intrapreneurship, the organization has set up the Innovation Fellowship Programme, a learning initiative. This article examines how design may be used to foster intrapreneurship within large organizations. Through this single-case study we examine capabilities identified through mixed-methods within the context of an intrapreneurial process. Mapping abilities between individual vs. collective and exploration vs. exploitation dimensions enabled building a design-driven, stepwise intrapreneurial process model based on effectuation principles, recognizing the causation factors at play. Enabling structures and early, deep embeddedness of the design approaches, tools and methods have been found to enable success in developing intrapreneurial capabilities. Recognizing the importance of processes in applying design within organizations, this article maps out identified intrapreneurial capabilities to individual and collective orientations and the continuum between exploration and exploitation. Through a stepwise, design-driven process modelling, the article joins the competing logics and practices of effectuation and exploration of new opportunities with causation and the exploitation of existing resources, building on individual and collective capabilities and ambidexterity. Large, global and complex organizations have multiple challenges in suffusing design practices within their structure, capabilities and processes. While unleashing the potential of individual intrapreneurs is seen as important, the knowledge of how to create conducive structures, enable organizational processes and attend to individual capability build-up remains elusive, warranting attention. The article contributes to understanding how design can enable and enhance intrapreneurship in large global organizations through facilitating structures, developing intrapreneurial capabilities and modelling conducive processes.
联合国难民署(难民专员办事处)是一个大型的全球性组织,在复杂而独特的任务范围内,为世界各地数百万流离失所者提供重要的服务和宣传。为了以创造性的方式满足日益增长的需求,同时培养内部创业文化,该组织设立了创新奖学金计划,这是一项学习计划。这篇文章探讨了如何利用设计来培养大型组织的内部创业精神。通过这一单一案例研究,我们考察了在企业内部流程背景下通过混合方法确定的能力。个人与集体、探索与开发维度之间的映射能力,使我们能够基于效果原则构建设计驱动的、阶梯式的内部创业过程模型,并识别起作用的因果因素。设计方法、工具和方法的支持结构和早期的深度嵌入性已被发现能够成功地开发内部创业能力。认识到在组织内应用设计过程的重要性,本文将确定的内部创业能力映射到个人和集体的方向,以及探索和开发之间的连续体。通过一个逐步的、设计驱动的过程建模,文章结合了相互竞争的逻辑和实践,通过因果关系和现有资源的开发来实现和探索新的机会,建立在个人和集体的能力和两重性的基础上。大型、全球性和复杂的组织在其结构、能力和流程中渗透设计实践方面面临着多重挑战。虽然释放个人内部企业家的潜力被认为是重要的,但如何创建有利的结构,使组织流程和关注个人能力建设的知识仍然是难以捉摸的,值得关注。本文有助于理解设计如何通过促进结构、发展内部创业能力和建模有利的流程来实现和增强大型全球性组织中的内部创业精神。
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引用次数: 0
Re-designing public–private partnerships: Case study – Green Hydrogen Hub, Denmark 重新设计公私伙伴关系:案例研究——丹麦绿色氢能中心
Q1 Arts and Humanities Pub Date : 2023-10-01 DOI: 10.1386/dbs_00053_1
Stine Degnegaard Arensbach
Public and private actors are increasingly realizing that the hypercomplex challenges that societies are facing require them to collaborate in different manners than current structures and best practices cater for. Private–public partnerships (PPP) and public–private innovation (PPI) are familiar constructs. However, politicians, public and private actors, and academics increasingly point out that society’s complex, wicked problems require new forms of collaboration structures that allow for solutions to be co-created in order to create real impact. Novel collaboration structures are emerging worldwide, and early studies indicate that they demand a radical change of governmental behaviours in order to sustain these, often long-term, relationships. This case study examines the cross-sectoral co-creation initiative, Green Hydrogen Hub (GHH). GHH is designing and developing a society-scale green energy storage capacity that will play a key role in the green electrification of Denmark. Specifically, it investigates the change of role, self-perception and orchestrating capabilities of the governmental actor, Gas Storage Denmark, in its role in the public–private co-creation (PPC) consortium. Through a series of qualitative interviews with both public and private actors within and surrounding the co-creation consortium, this study has identified one overarching necessity for driving successful PPC: the ability to juxtapose public actors’ for-purpose obligations and private actors’ for-profit obligations in a non-oppositional setup. The case shows how this is obtained through three key indicators: 1) an ability to establish a resilient team, 2) a strong focus on storytelling about the overall purpose, 3) a plasticity from the actors to deliver on the purpose. As such, this article brings a deeper understanding for both public and private organizations as to how they can effectively engage in co-operative complex innovation activities.
公共和私营行为体日益认识到,社会面临的超级复杂挑战要求他们以不同于现有结构和最佳做法的方式进行合作。公私伙伴关系(PPP)和公私创新(PPI)是我们熟悉的概念。然而,政治家、公共和私人行为者以及学者越来越多地指出,社会复杂、棘手的问题需要新的合作结构形式,以便共同创造解决方案,以产生真正的影响。新的合作结构正在世界范围内出现,早期的研究表明,为了维持这些通常是长期的关系,它们需要政府行为的根本改变。本案例研究考察了跨部门共同创造倡议——绿色氢中心(GHH)。GHH正在设计和开发一个社会规模的绿色能源存储容量,这将在丹麦的绿色电气化中发挥关键作用。具体而言,它调查了政府行为者丹麦天然气储存公司在公私共同创造(PPC)联盟中的角色变化、自我认知和协调能力。通过对共同创造联盟内部和周围的公共和私人参与者的一系列定性访谈,本研究确定了推动PPC成功的一个首要必要性:在非对立设置中并列公共参与者的目的义务和私人参与者的营利义务的能力。这个案例展示了如何通过三个关键指标来实现这一点:1)建立一个有弹性的团队的能力,2)强烈关注讲述总体目标的能力,3)演员实现目标的可塑性。因此,本文为公共和私人组织带来了更深层次的理解,即他们如何有效地参与合作的复杂创新活动。
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引用次数: 0
Symptomatic design 症状性设计
Q1 Arts and Humanities Pub Date : 2021-10-01 DOI: 10.1386/dbs_00023_2
Karla Straker
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引用次数: 0
A century of corporate design: A conversation with Jerry Kathman, founder and chairman of the board, LPK 企业设计的一个世纪:与LPK创始人兼董事长杰里·凯思曼的对话
Q1 Arts and Humanities Pub Date : 2021-10-01 DOI: 10.1386/dbs_00024_7
G. Muratovski
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引用次数: 1
Evaluating design vouchers in Scotland and the implications for design support in the United Kingdom and Europe 评估苏格兰的设计凭证及其对英国和欧洲设计支持的影响
Q1 Arts and Humanities Pub Date : 2021-10-01 DOI: 10.1386/dbs_00027_1
A. Whicher, P. Swiatek, L. Gaynor
In the decade 2010–19, design featured in 21 of the 28 European Union member states’ innovation policies according to the Bureau of European Design Associations. As we embark on a new decade, it appears that design’s influence within innovation policy and programmes may be waning. What does the design support landscape look like for the United Kingdom in a post-Brexit and post-COVID world? What lessons can be drawn from an evaluation of design vouchers in Scotland for the United Kingdom as a whole and possibly the rest of Europe? This article draws on the experience of User Factor – an EU-funded project on the future of design support in Europe through five knowledge exchange workshops with eight business support organizations as well as a design-led evaluation of the impact of ‘By Design’ vouchers in Scotland among participating companies. In the United Kingdom, the design support landscape is fragmented – design is part of the remit of all the devolved nations’ business support programmes; however, this landscape is complex for small companies to navigate. In Wales, Scotland and Northern Ireland, design support programmes are currently EU-funded, so it is unclear what programmes will look like after Brexit. ‘By Design’ is a light-touch grant for Scottish companies to access up to £5000 to work with design agencies. Over five years, 618 companies received the grant. The evaluation revealed that design is a relatively low-cost way for companies to innovate as 64 per cent of companies reported bringing a new product or service to market and 27 per cent entered new markets. Furthermore, after the grant, 83 per cent of companies continued to work with a design agency going on to invest £26,000 on average. This demonstrates that a small government grant of up to £5000 can stimulate a fivefold increase in investment. In 2020, design was back on the EU policy agenda as a driver of circular economy and the ‘New European Bauhaus’. Based on the evaluation of the Scottish design vouchers and knowledge exchange between the User Factor partners, we draw out a series of insights and implications for design support in the United Kingdom and across Europe.
根据欧洲设计协会局(Bureau of European design Associations)的数据,在2010年至2019年的十年间,设计在28个欧盟成员国的创新政策中占据了21个席位。随着我们进入新的十年,设计在创新政策和项目中的影响力似乎正在减弱。在英国脱欧和新冠疫情后的世界里,英国的设计支持环境是什么样的?从对苏格兰设计券的评估中,我们可以为整个英国乃至整个欧洲吸取什么教训?本文借鉴了欧盟资助的“用户因素”项目的经验,该项目通过与八个商业支持组织的五次知识交流研讨会,以及在苏格兰参与公司中对“设计”券的影响进行的以设计为主导的评估,探讨了欧洲设计支持的未来。在英国,设计支持领域是碎片化的——设计是所有权力下放国家商业支持计划的一部分;然而,对于小公司来说,这一前景是复杂的。在威尔士、苏格兰和北爱尔兰,设计支持项目目前由欧盟资助,因此不清楚英国脱欧后这些项目会是什么样子。“通过设计”是一项小额资助,苏格兰公司可以获得高达5000英镑的资金与设计机构合作。五年来,共有618家公司获得了资助。评估显示,设计是企业创新的一种相对低成本的方式,64%的企业表示将新产品或服务推向市场,27%的企业进入了新市场。此外,在获得拨款后,83%的公司继续与一家设计机构合作,平均投资2.6万英镑。这表明,高达5000英镑的小额政府拨款可以刺激投资增长五倍。2020年,设计作为循环经济和“新欧洲包豪斯”的驱动力重新回到了欧盟的政策议程上。基于对苏格兰设计凭证的评估和用户因素合作伙伴之间的知识交流,我们得出了一系列对英国和整个欧洲设计支持的见解和启示。
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引用次数: 0
Service design method for both non-human and human actors: What kinds of jobs should be assigned to service robots? 非人类和人类参与者的服务设计方法:什么样的工作应该分配给服务机器人?
Q1 Arts and Humanities Pub Date : 2021-10-01 DOI: 10.1386/dbs_00025_1
Satoru Tokuhisa, Tetsuro Morimoto
A variety of healthcare robots for elderly care have been developed. However, as the elderly and caregivers experience psychological resistance towards not only new technologies but specifically to robots, the adoption of healthcare robots has scarcely progressed. This article aims to develop a service design method, which consists of a design process including design tools to identify jobs in an elderly care facility and to reveal what kinds of jobs to assign to service robots and to caregivers. This article develops a design method which is composed of six steps and adopts original design tools to identify jobs needed in elderly care facilities and assign them to human and non-human actors, including service robots. The tools include an actor map to visualize the Actor to Actor (A2A) network, a current jobs to be done (JTBD) worksheet to visualize existing jobs, a new JTBD worksheet to visualize new jobs, and an actor worksheet to summarize information about each actor including their philosophy. With this design method, we conducted a series of workshops with the aim to develop a service fulfilled by humans and non-humans at an elderly care facility in Shizuoka prefecture in Japan. The results of questionnaires administered to the workshop participants demonstrated the effectiveness of all the tools except the new JTBD worksheet. Also, the results of interviews with employees in the elderly care facility indicated the effectiveness of the approach, which reveals visible and invisible regulative, normative and cultural-cognitive elements through interviews with human actors, and embeds them in the service design process. The design method including the original design tools proposed in this article contribute to a service design method for the use of robots in elderly care facilities by allocating jobs to human actors and non-human actors appropriately, and it also contributes to the issue of psychological resistance to the adoption of service robots in these facilities, which brings efficiencies to society. The contribution of this article is to reframe the issue of resistance to the adoption of service robots in elderly care facilities to the issue of what kinds of jobs in an elderly care facility should be assigned to service robots or caregivers, and the development of a service design process including original design tools.
各种老年人护理保健机器人已经被开发出来。然而,由于老年人和护理人员不仅对新技术,特别是对机器人的心理抵制,医疗机器人的采用几乎没有进展。本文旨在开发一种服务设计方法,该方法包括一个设计过程,包括设计工具,以确定老年护理机构中的工作,并揭示服务机器人和护理人员应该分配什么样的工作。本文开发了一种设计方法,该方法由六个步骤组成,采用原始的设计工具来确定老年护理设施所需的工作,并将其分配给人类和非人类行动者,包括服务机器人。这些工具包括一个actor映射,用于可视化actor到actor (A2A)网络,一个当前待完成作业(JTBD)工作表,用于可视化现有作业,一个新的JTBD工作表,用于可视化新作业,以及一个actor工作表,用于总结每个actor的信息,包括他们的理念。通过这种设计方法,我们进行了一系列的研讨会,目的是在日本静冈县的老年人护理设施中开发人类和非人类的服务。对讲习班参与者进行问卷调查的结果表明,除新的JTBD工作表外,所有工具都有效。此外,对老年护理机构员工的访谈结果也表明了该方法的有效性,该方法通过对人类行为者的访谈揭示了可见和不可见的规则、规范和文化认知因素,并将其嵌入到服务设计过程中。包括本文提出的原始设计工具在内的设计方法有助于在老年护理设施中使用机器人的服务设计方法,通过适当地将工作分配给人类行动者和非人类行动者,也有助于解决在这些设施中采用服务机器人的心理阻力问题,从而为社会带来效率。本文的贡献在于将老年人护理设施中采用服务机器人的阻力问题重新定义为老年人护理设施中应将何种工作分配给服务机器人或护理人员的问题,并开发了包括原始设计工具在内的服务设计过程。
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引用次数: 1
What motivates our design students during COVID-19? 在COVID-19期间,是什么激励着我们的设计专业学生?
Q1 Arts and Humanities Pub Date : 2021-10-01 DOI: 10.1386/dbs_00029_1
R. Price, M. V. D. Bijl-Brouwer
This article presents empirical findings and recommendations from a survey of 100 industrial design engineering students from the Faculty of Industrial Design Engineering at Delft University of Technology, the Netherlands. The article adopts a self-deterministic motivation lens to present findings from a qualitative survey (N=100 respondents) and two member check workshops with design students and educators regarding motivations to study during COVID-19 restrictions. We identify that COVID-19 lockdown measures compromise three psychological prerequisites for motivation: ‘relatedness’, ‘autonomy’ and ‘competency’. We find that resilient students who have a sense of ‘purpose’ remain highly motivated. The article reveals creative approaches students are applying to build and sustain motivation during the COVID-19 pandemic. The article contributes recommendations for educators and administrators to promote student motivation in pandemic and post-pandemic higher education. This article contributes novel insights regarding how students in particular are remaining motivated to study during COVID-19.
本文介绍了对荷兰代尔夫特理工大学工业设计工程学院100名工业设计工程专业学生的调查结果和建议。本文采用了自我确定的动机视角,展示了一项定性调查(N=100名受访者)和两次由设计专业学生和教育工作者参加的关于COVID-19限制期间学习动机的成员检查研讨会的结果。我们发现,COVID-19封锁措施损害了动机的三个心理先决条件:“相关性”、“自主性”和“能力”。我们发现,那些有“目标感”的适应力强的学生仍然很有动力。这篇文章揭示了学生们在COVID-19大流行期间应用的创造性方法,以建立和保持动力。本文为教育工作者和管理人员在大流行和大流行后高等教育中促进学生动机提供了建议。这篇文章对学生特别是学生如何在COVID-19期间保持学习动力提出了新的见解。
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引用次数: 4
The Defence by Design framework: Conceptual foundations and potential applications 设计防御框架:概念基础和潜在应用
Q1 Arts and Humanities Pub Date : 2021-10-01 DOI: 10.1386/dbs_00028_1
C. Wrigley, Harjit Rana, Peta Hinton, G. Mosely
With rapid advancements in technology radically impacting and changing current ways of working globally, many industries and sectors, including the Defence force, are implementing new approaches to respond to and address these challenges. Design thinking is one approach to assist in this response, as it provides a novel process for solving complex problems. This article presents a specific design approach for addressing contextual Defence problems in the form of a design thinking framework based on a review of the existing literature concerning design and Defence. The article contends with the role of design as a value-added methodology in Defence strategy and development, and it reports on a unique set of design thinking capabilities for a Defence-specific context that are not only essential for the implementation of a design-led approach to innovation but are of great assistance in overcoming its associated challenges. The Defence by Design framework works with an identified military objective that, when applied, overcomes the natural bias that Defence personnel may exhibit during routine gaps and opportunities analysis. By detailing the different stages of the framework, and demonstrating their iterative nature, through the documentation of a working example – ‘Man Overboard’ – this article presents a new approach yet to be realized in Defence globally.
随着技术的快速发展,从根本上影响和改变了当前全球的工作方式,许多行业和部门,包括国防部队,正在实施新的方法来应对和应对这些挑战。设计思维是一种帮助这种反应的方法,因为它为解决复杂问题提供了一种新的过程。本文基于对现有设计和防御文献的回顾,以设计思维框架的形式提出了解决上下文防御问题的具体设计方法。本文论述了设计在国防战略和发展中作为一种增值方法的作用,并报告了针对国防特定背景的一套独特的设计思维能力,这些能力不仅对实施以设计为主导的创新方法至关重要,而且对克服相关挑战也有很大帮助。设计防御框架与确定的军事目标一起工作,当应用时,克服了国防人员在常规差距和机会分析中可能表现出的自然偏见。通过详细介绍框架的不同阶段,并通过工作示例的文档-“人落水”-展示其迭代性质,本文提出了一种尚未在全球防务中实现的新方法。
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引用次数: 1
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