首页 > 最新文献

Journal of Hospitality & Tourism Research最新文献

英文 中文
A Systematic Analysis of Diaspora Tourism: Geographical Perspectives and Superdiversity 散居旅游的系统分析:地理学视角与超多样性
Pub Date : 2023-02-03 DOI: 10.1177/10963480231152571
Adrienne Tingyao Liu, Allan M. Williams, Anyu Liu, Yoo Ri Kim, Kang-Lin Peng
This review provides novel and timely insights into research in the field of diaspora tourism. The principal originality of this work lies in capturing the full extent and richness of research on this topic by looking beyond tourism journals and the term “diaspora tourism” to situate the review in a broader social science research domain. It also adds to the small number of systematic syntheses of existing research on diaspora tourism by addressing both the geographical dimensions of diaspora tourism and the superdiversity of diasporas. Uneven research coverage exists between diaspora tourism studies across disciplines and continents, reflecting the superdiversity of diasporas and creating challenges, as well as opportunities for theoretical and methodological discussion and convergence as the topic matures. Future research can address these issues through research on irregular immigrants with diverse immigration histories, cross-continental comparative studies, and longitudinal methods.
这篇综述为散居旅游领域的研究提供了新颖而及时的见解。这项工作的主要独创性在于,通过超越旅游期刊和“散居旅游”一词,将评论置于更广泛的社会科学研究领域,捕捉了该主题研究的全部范围和丰富性。它还通过解决散居旅游的地理维度和散居者的超多样性,增加了对散居旅游现有研究的系统综合。跨学科和各大洲的散居旅游研究之间存在着不均衡的研究覆盖,这反映了散居者的超多样性,并带来了挑战,同时也为理论和方法的讨论以及随着主题的成熟而趋同提供了机会。未来的研究可以通过研究具有不同移民历史的非正规移民、跨大陆比较研究和纵向方法来解决这些问题。
{"title":"A Systematic Analysis of Diaspora Tourism: Geographical Perspectives and Superdiversity","authors":"Adrienne Tingyao Liu, Allan M. Williams, Anyu Liu, Yoo Ri Kim, Kang-Lin Peng","doi":"10.1177/10963480231152571","DOIUrl":"https://doi.org/10.1177/10963480231152571","url":null,"abstract":"This review provides novel and timely insights into research in the field of diaspora tourism. The principal originality of this work lies in capturing the full extent and richness of research on this topic by looking beyond tourism journals and the term “diaspora tourism” to situate the review in a broader social science research domain. It also adds to the small number of systematic syntheses of existing research on diaspora tourism by addressing both the geographical dimensions of diaspora tourism and the superdiversity of diasporas. Uneven research coverage exists between diaspora tourism studies across disciplines and continents, reflecting the superdiversity of diasporas and creating challenges, as well as opportunities for theoretical and methodological discussion and convergence as the topic matures. Future research can address these issues through research on irregular immigrants with diverse immigration histories, cross-continental comparative studies, and longitudinal methods.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"119 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128596497","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Greener, the Better? Probing Green Innovation in Pilgrimage Tourism Destinations 越绿越好?朝圣旅游地绿色创新探索
Pub Date : 2023-01-28 DOI: 10.1177/10963480231151674
D. Senbeto
This study examines the importance of pilgrimage tourism to green innovation and assesses the factors that influence pilgrimage tourism efforts and implementation to ensure green innovation. The results of semi-structured, in-depth interviews with religious figures and pilgrims, supplemented by secondary sources, show that linking pilgrimage capabilities and religious organizations is critical to sustaining green innovation rather than focusing on the dispersed state of consciousness. The findings underscore the importance of a practice-based teaching approach and the necessity of spiritual adherence to green innovative behavior. It is argued that the intersection between pilgrims and religious organizations supports the achievement of the United Nations Sustainable Development Goals 2030 in less developed nations, such as in Africa. The study is helpful for destination management organizations, policymakers, and tourism stakeholders, to promote green innovation through pilgrimage tourism.
本研究考察了朝圣旅游对绿色创新的重要性,并评估了影响朝圣旅游努力和实施以确保绿色创新的因素。通过对宗教人士和朝圣者进行半结构化的深度访谈,并辅以二手资料,结果表明,将朝圣能力和宗教组织联系起来,对于维持绿色创新至关重要,而不是关注意识的分散状态。研究结果强调了以实践为基础的教学方法的重要性,以及在精神上坚持绿色创新行为的必要性。有人认为,朝圣者和宗教组织之间的交集有助于在非洲等欠发达国家实现联合国2030年可持续发展目标。研究结果对目的地管理机构、政策制定者和旅游利益相关者通过朝圣旅游促进绿色创新具有一定的参考价值。
{"title":"The Greener, the Better? Probing Green Innovation in Pilgrimage Tourism Destinations","authors":"D. Senbeto","doi":"10.1177/10963480231151674","DOIUrl":"https://doi.org/10.1177/10963480231151674","url":null,"abstract":"This study examines the importance of pilgrimage tourism to green innovation and assesses the factors that influence pilgrimage tourism efforts and implementation to ensure green innovation. The results of semi-structured, in-depth interviews with religious figures and pilgrims, supplemented by secondary sources, show that linking pilgrimage capabilities and religious organizations is critical to sustaining green innovation rather than focusing on the dispersed state of consciousness. The findings underscore the importance of a practice-based teaching approach and the necessity of spiritual adherence to green innovative behavior. It is argued that the intersection between pilgrims and religious organizations supports the achievement of the United Nations Sustainable Development Goals 2030 in less developed nations, such as in Africa. The study is helpful for destination management organizations, policymakers, and tourism stakeholders, to promote green innovation through pilgrimage tourism.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116746592","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Cultural Value Orientation and Hospitality Employee Voice Behavior: The Moderating Role of Leader–Member Exchange (LMX) 文化价值取向与酒店员工建言:领导-成员交换(LMX)的调节作用
Pub Date : 2023-01-23 DOI: 10.1177/10963480221148175
Allan Cheng Chieh Lu, D. Gursoy
This study examines the effects of three cultural values, namely long-term orientation, collectivism, and uncertainty avoidance, on two types of employee voice behavior: promotive and prohibitive. It also investigates whether leader–member exchange theory (LMX) moderates the relationships between the three cultural values and two types of employee voice behavior. Using 387 hotel employees in Taiwan, the statistical results show that all three cultural values have positive effects on both promotive and prohibitive voice behavior. The results also indicate that LMX strengthens the positive relationships between the three cultural values and two types of employee voice behavior. Research and practical implications derived from the findings of this study are discussed, for the extant hospitality literature and Taiwanese hoteliers.
本研究考察了三种文化价值观,即长期导向、集体主义和不确定性规避,对两种类型的员工建言的影响:促进和禁止。本文还探讨了领导-成员交换理论(LMX)是否调节了三种文化价值观与两种员工建言之间的关系。以台湾387位酒店员工为研究对象,统计结果显示,三种文化价值观对促进性建言和禁止性建言均有正向影响。结果还表明,LMX强化了三种文化价值观与两种员工建言之间的正相关关系。本研究的研究结果,对于现存的酒店文献及台湾酒店业者,都有著实际的意义。
{"title":"Cultural Value Orientation and Hospitality Employee Voice Behavior: The Moderating Role of Leader–Member Exchange (LMX)","authors":"Allan Cheng Chieh Lu, D. Gursoy","doi":"10.1177/10963480221148175","DOIUrl":"https://doi.org/10.1177/10963480221148175","url":null,"abstract":"This study examines the effects of three cultural values, namely long-term orientation, collectivism, and uncertainty avoidance, on two types of employee voice behavior: promotive and prohibitive. It also investigates whether leader–member exchange theory (LMX) moderates the relationships between the three cultural values and two types of employee voice behavior. Using 387 hotel employees in Taiwan, the statistical results show that all three cultural values have positive effects on both promotive and prohibitive voice behavior. The results also indicate that LMX strengthens the positive relationships between the three cultural values and two types of employee voice behavior. Research and practical implications derived from the findings of this study are discussed, for the extant hospitality literature and Taiwanese hoteliers.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"559 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121977282","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Does Tourism Growth Influence Destination Residents’ Welfare in China? The Mediating Effect of Cuisine Diversity 中国旅游增长是否影响目的地居民福利?烹饪多样性的中介作用
Pub Date : 2023-01-23 DOI: 10.1177/10963480221148189
Sai Liang, Jing Ma, Yang Yang, Danmeng Wu
This paper examines whether tourism can improve the diversity of cuisine and destination residents’ welfare. We constructed a theoretical model of tourism development-driven diversified welfare and found that, in open cities which receive tourists, non-tradable goods can be diversified by tourism development, which can enhance residents’ welfare. We further used cuisine diversity as a proxy of the diversity of non-tradable goods and established a panel dataset. Regression results indicate that tourism intensity positively influences cuisine diversity and welfare. The impact of tourism intensity on welfare can be realized through the mediating effect of cuisine diversity. Our findings remain robust after robustness checks, and subsample analysis shows that the positive impact of tourism on welfare is more remarkable in urban destinations with limited resources for tourism development and undeveloped cities.
本文考察旅游是否可以提高美食的多样性和目的地居民的福利。构建了旅游发展驱动多元福利的理论模型,发现在开放城市,旅游发展可以使非贸易商品多样化,从而提高居民福利。我们进一步使用美食多样性作为非贸易商品多样性的代表,并建立了面板数据集。回归结果表明,旅游强度正向影响美食多样性和福利。旅游强度对福利的影响可以通过美食多样性的中介作用来实现。经稳健性检验,我们的研究结果仍然是稳健性的,并且子样本分析表明,旅游对福利的积极影响在旅游开发资源有限的城市目的地和欠发达城市中更为显著。
{"title":"Does Tourism Growth Influence Destination Residents’ Welfare in China? The Mediating Effect of Cuisine Diversity","authors":"Sai Liang, Jing Ma, Yang Yang, Danmeng Wu","doi":"10.1177/10963480221148189","DOIUrl":"https://doi.org/10.1177/10963480221148189","url":null,"abstract":"This paper examines whether tourism can improve the diversity of cuisine and destination residents’ welfare. We constructed a theoretical model of tourism development-driven diversified welfare and found that, in open cities which receive tourists, non-tradable goods can be diversified by tourism development, which can enhance residents’ welfare. We further used cuisine diversity as a proxy of the diversity of non-tradable goods and established a panel dataset. Regression results indicate that tourism intensity positively influences cuisine diversity and welfare. The impact of tourism intensity on welfare can be realized through the mediating effect of cuisine diversity. Our findings remain robust after robustness checks, and subsample analysis shows that the positive impact of tourism on welfare is more remarkable in urban destinations with limited resources for tourism development and undeveloped cities.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131062742","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Psychological Well-Being in Tourism Live Streaming: A Grounded Theory 旅游直播中的心理健康:一个有根据的理论
Pub Date : 2023-01-20 DOI: 10.1177/10963480221149595
Aojia Zhang, Honggen Xiao
Tourism live streaming (TLS) is an emerging integrated media and digital platform for real-time spatial–temporal synchronous interactions. This study presents a grounded theory analysis of TLS participants from Asia using interviews and facial expressions to construct and understand the relationship between TLS and psychological well-being. We found that participants’ psychological well-being consists of six dimensions: sentimental cultivation, environmental mastery, self and social identity, support of reality, inspiration and arousal, and self-transcendence. The mechanisms leading to the formation of psychological well-being are described and discussed. The study contributes to theorizing and understanding the constituents and mechanism of TLS for participants’ psychological well-being, an area that has been underexplored in the tourism literature. Practically, TLS is also regarded as an excellent means for businesses to enhance potential tourists’ perceptions and to accelerate their decision-making through image (re)construction and publicity.
旅游直播是一种新兴的实时时空同步互动的综合媒体和数字平台。本研究通过访谈和面部表情对来自亚洲的TLS参与者进行理论分析,构建和理解TLS与心理健康之间的关系。研究发现,被试的心理幸福感包括情感修养、环境掌控、自我与社会认同、现实支持、激励与觉醒、自我超越六个维度。对心理健康形成的机制进行了描述和讨论。本研究有助于对旅游文献中未被充分探索的旅游参与者心理幸福感的组成和机制进行理论化和理解。实际上,TLS也被认为是企业通过形象(再)建设和宣传来增强潜在游客感知和加速决策的绝佳手段。
{"title":"Psychological Well-Being in Tourism Live Streaming: A Grounded Theory","authors":"Aojia Zhang, Honggen Xiao","doi":"10.1177/10963480221149595","DOIUrl":"https://doi.org/10.1177/10963480221149595","url":null,"abstract":"Tourism live streaming (TLS) is an emerging integrated media and digital platform for real-time spatial–temporal synchronous interactions. This study presents a grounded theory analysis of TLS participants from Asia using interviews and facial expressions to construct and understand the relationship between TLS and psychological well-being. We found that participants’ psychological well-being consists of six dimensions: sentimental cultivation, environmental mastery, self and social identity, support of reality, inspiration and arousal, and self-transcendence. The mechanisms leading to the formation of psychological well-being are described and discussed. The study contributes to theorizing and understanding the constituents and mechanism of TLS for participants’ psychological well-being, an area that has been underexplored in the tourism literature. Practically, TLS is also regarded as an excellent means for businesses to enhance potential tourists’ perceptions and to accelerate their decision-making through image (re)construction and publicity.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129536964","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
The Influence of Time Orientation on Infection Risk Evaluation: Moderating Role of Public Health Crisis 时间取向对感染风险评价的影响:公共卫生危机的调节作用
Pub Date : 2023-01-16 DOI: 10.1177/10963480221147437
L. Fong, Sunny Sun, I. Chan, R. Law
The outbreak of COVID-19 has offered a painful lesson to the stakeholders of the travel and hospitality industry. To speed up the recovery of the industry, practitioners need to better understand the factors that influence potential travelers’ evaluation of infection risk when traveling abroad. Hence, this study proposes time orientation (future and present orientations) as a robust determining factor. Analyzing 614 pre-pandemic and 606 mid-pandemic survey responses, this study consistently found that future and present orientations positively predict the evaluation of infection risk because of the highly perceived value of cleanliness. The presence of the pandemic amplifies the positive prediction of present orientation on the evaluation of infection risk. These findings extend the literature of time orientation by revealing its influence on travel risk and the psychological mechanisms behind it. Meaningful implications are provided for travel operators to identify the potential travelers.
2019冠状病毒病的爆发给旅游和酒店业的利益相关者上了惨痛的一课。为了加快该行业的复苏,从业者需要更好地了解影响潜在旅行者在国外旅行时对感染风险评估的因素。因此,本研究提出时间取向(未来取向和现在取向)是一个强有力的决定因素。本研究分析了614个大流行前和606个大流行中期的调查回复,一致地发现,未来和现在的取向对感染风险的评估有积极的预测作用,因为人们高度感知到清洁的价值。大流行的存在加强了目前对感染风险评估的积极预测。这些发现通过揭示时间取向对旅行风险的影响及其背后的心理机制,扩展了有关时间取向的文献。为旅游经营者识别潜在旅客提供了有意义的启示。
{"title":"The Influence of Time Orientation on Infection Risk Evaluation: Moderating Role of Public Health Crisis","authors":"L. Fong, Sunny Sun, I. Chan, R. Law","doi":"10.1177/10963480221147437","DOIUrl":"https://doi.org/10.1177/10963480221147437","url":null,"abstract":"The outbreak of COVID-19 has offered a painful lesson to the stakeholders of the travel and hospitality industry. To speed up the recovery of the industry, practitioners need to better understand the factors that influence potential travelers’ evaluation of infection risk when traveling abroad. Hence, this study proposes time orientation (future and present orientations) as a robust determining factor. Analyzing 614 pre-pandemic and 606 mid-pandemic survey responses, this study consistently found that future and present orientations positively predict the evaluation of infection risk because of the highly perceived value of cleanliness. The presence of the pandemic amplifies the positive prediction of present orientation on the evaluation of infection risk. These findings extend the literature of time orientation by revealing its influence on travel risk and the psychological mechanisms behind it. Meaningful implications are provided for travel operators to identify the potential travelers.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131168569","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Green Marketing Versus Demarketing: The Impact of Individual Characteristics on Consumers’ Evaluations of Green Messages 绿色营销与非营销:个人特征对消费者绿色信息评价的影响
Pub Date : 2023-01-13 DOI: 10.1177/10963480221147054
Xiaolong Shao, E. Jeong, Xingyi Zhang, S. Jang
Green demarketing is defined as a marketing technique that promotes a brand as environmentally friendly and health conscious by moderately lowering product consumption. Even though the influence of demarketing techniques have previously been explored, how personal characteristics influence customers’ green behavioral intentions under the effects of green demarketing remains unknown. This study explored whether the effectiveness of a demarketing technique varies based on customers’ skepticism (high vs. low), gender (male vs. female), age (young vs. old), and income level (high vs. low). Therefore, four 2 × 2 between subject designs were used, and the median split method was adopted to determine participants’ level of green skepticism and age. The results confirmed significant relationships for green skepticism, age, and income level in response to message type. The study also identified implications for effective marketing communications regarding green marketing and demarketing strategies in the foodservice industry.
绿色去营销是一种通过适度降低产品消费来促进品牌环保和健康意识的营销技术。尽管去营销技术的影响已经被探讨过,但在绿色去营销的作用下,个人特征是如何影响顾客的绿色行为意愿的,仍然是未知的。本研究探讨了去营销技术的有效性是否根据客户的怀疑态度(高与低)、性别(男性与女性)、年龄(年轻与年老)和收入水平(高与低)而变化。因此,受试者设计之间采用4个2 × 2,采用中位数分裂法确定被试的绿色怀疑主义水平和年龄。结果证实了绿色怀疑论、年龄和收入水平与信息类型之间的显著关系。该研究还确定了在餐饮服务行业中,绿色营销和非营销策略对有效营销传播的影响。
{"title":"Green Marketing Versus Demarketing: The Impact of Individual Characteristics on Consumers’ Evaluations of Green Messages","authors":"Xiaolong Shao, E. Jeong, Xingyi Zhang, S. Jang","doi":"10.1177/10963480221147054","DOIUrl":"https://doi.org/10.1177/10963480221147054","url":null,"abstract":"Green demarketing is defined as a marketing technique that promotes a brand as environmentally friendly and health conscious by moderately lowering product consumption. Even though the influence of demarketing techniques have previously been explored, how personal characteristics influence customers’ green behavioral intentions under the effects of green demarketing remains unknown. This study explored whether the effectiveness of a demarketing technique varies based on customers’ skepticism (high vs. low), gender (male vs. female), age (young vs. old), and income level (high vs. low). Therefore, four 2 × 2 between subject designs were used, and the median split method was adopted to determine participants’ level of green skepticism and age. The results confirmed significant relationships for green skepticism, age, and income level in response to message type. The study also identified implications for effective marketing communications regarding green marketing and demarketing strategies in the foodservice industry.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"134 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117317454","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
How Customer Satisfaction Drivers in Online Reviews of Food Trucks and Quick Service Restaurants Differ: Proposing the Concept of Anticipation 快餐车和快餐店在线评论中的顾客满意度驱动因素有何不同:提出期待的概念
Pub Date : 2023-01-06 DOI: 10.1177/10963480221143042
Richard Gruss, Jessie Quesenberry, Eojina Kim, Alan S. Abrahams, P. Ractham
Although food trucks have attracted significant attention among the dining public, little is known in the academic literature about what drives consumer satisfaction with them. Employing a grounded theory methodology, we analyzed a large set of Yelp reviews to determine whether the antecedents of satisfaction with food trucks differ from those associated with quick-service restaurants. We found that for most attributes, positive experiences at food trucks have smaller upward effects on satisfaction than they do for quick service restaurants, whereas negative experiences have larger downward effects. We further found that comments about anticipation appear far more frequently in food truck reviews, suggesting that the downward effect of negative experiences may be attributable to expectations. This has implications for theory in that it suggests some modifications to conventional instruments for measuring satisfaction. It also has implications for management practice, in that it suggests best practices with regard to managing expectations of food trucks.
尽管快餐车在就餐人群中引起了极大的关注,但在学术文献中,人们对消费者对快餐车满意的原因知之甚少。采用扎根理论的方法,我们分析了大量的Yelp评论,以确定对快餐车的满意度与快餐店的满意度是否不同。我们发现,对于大多数属性,在快餐车的积极体验对满意度的上升影响小于快餐店,而消极体验对满意度的下降影响较大。我们进一步发现,关于预期的评论在餐车评论中出现的频率要高得多,这表明负面体验的下行效应可能归因于预期。这对理论有影响,因为它建议对测量满意度的传统工具进行一些修改。它对管理实践也有影响,因为它提出了关于管理食品卡车期望的最佳实践。
{"title":"How Customer Satisfaction Drivers in Online Reviews of Food Trucks and Quick Service Restaurants Differ: Proposing the Concept of Anticipation","authors":"Richard Gruss, Jessie Quesenberry, Eojina Kim, Alan S. Abrahams, P. Ractham","doi":"10.1177/10963480221143042","DOIUrl":"https://doi.org/10.1177/10963480221143042","url":null,"abstract":"Although food trucks have attracted significant attention among the dining public, little is known in the academic literature about what drives consumer satisfaction with them. Employing a grounded theory methodology, we analyzed a large set of Yelp reviews to determine whether the antecedents of satisfaction with food trucks differ from those associated with quick-service restaurants. We found that for most attributes, positive experiences at food trucks have smaller upward effects on satisfaction than they do for quick service restaurants, whereas negative experiences have larger downward effects. We further found that comments about anticipation appear far more frequently in food truck reviews, suggesting that the downward effect of negative experiences may be attributable to expectations. This has implications for theory in that it suggests some modifications to conventional instruments for measuring satisfaction. It also has implications for management practice, in that it suggests best practices with regard to managing expectations of food trucks.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"67 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117303193","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Information Diffusion or Deviation? An Exponential Random Graph Model of Activism Against Discrimination on Airbnb 信息扩散还是偏离?爱彼迎反歧视行动主义的指数随机图模型
Pub Date : 2022-12-26 DOI: 10.1177/10963480221143911
Yao‐Tai Li, Mingming Cheng, Muchazondida Mkono
This study examines the information diffusion of “Airbnb discrimination” and related digital activism on Twitter. The model-based inferential network analysis shows a hub-and-spoke network that is loosely connected, indicating that the diffusion network of Airbnb discrimination includes various issues (e.g., antisemitism). The retweet network mirrors the existing offline relationship of users (e.g., those who support opinion leaders of antisemitism), demonstrating a core–periphery structure during the information diffusion process. This study not only empirically tested the retweet relationships but also provided theoretical explanations on how these relationships form through the notion of curative logic and two step information flow theory. The findings of this research challenge the widely accepted assumption about social media that “the more users share, the more people will see.”
本研究考察了Twitter上“爱彼迎歧视”的信息传播及其相关的数字行动主义。基于模型的推理网络分析显示了一个松散连接的轮辐网络,表明Airbnb歧视的扩散网络包含了各种问题(如反犹主义)。转发网络反映了现有的用户(如支持反犹太主义意见领袖的用户)的线下关系,在信息扩散过程中呈现出核心-外围结构。本研究不仅对转发关系进行了实证检验,还通过治疗逻辑和两步信息流理论对转发关系的形成进行了理论解释。这项研究的发现挑战了人们普遍接受的关于社交媒体的假设,即“用户分享的越多,人们看到的就越多”。
{"title":"Information Diffusion or Deviation? An Exponential Random Graph Model of Activism Against Discrimination on Airbnb","authors":"Yao‐Tai Li, Mingming Cheng, Muchazondida Mkono","doi":"10.1177/10963480221143911","DOIUrl":"https://doi.org/10.1177/10963480221143911","url":null,"abstract":"This study examines the information diffusion of “Airbnb discrimination” and related digital activism on Twitter. The model-based inferential network analysis shows a hub-and-spoke network that is loosely connected, indicating that the diffusion network of Airbnb discrimination includes various issues (e.g., antisemitism). The retweet network mirrors the existing offline relationship of users (e.g., those who support opinion leaders of antisemitism), demonstrating a core–periphery structure during the information diffusion process. This study not only empirically tested the retweet relationships but also provided theoretical explanations on how these relationships form through the notion of curative logic and two step information flow theory. The findings of this research challenge the widely accepted assumption about social media that “the more users share, the more people will see.”","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"137 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126892193","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Current Knowledge and Research Directions of Responsible Tourism and Hospitality: A Review and Research Agenda 负责任旅游与酒店的现状与研究方向:回顾与研究议程
Pub Date : 2022-12-22 DOI: 10.1177/10963480221143729
Y. Gao, A. Mattila, L. Andreu
The responsible tourism and hospitality (RTH) literature has been growing, as evidenced by the increasing number of published articles. In this study, we synthesize the current knowledge of RTH research. Through co-citation and content analyses, we map the intellectual structure of the tourism and hospitality literature from various perspectives, including sustainable tourism, consumer behavior, and environmental management, while identifying overarching themes, citations, and researchers. We aim to help academics and practitioners increase their understanding of RTH and provide directions for future research.
负责任的旅游和酒店(RTH)文献一直在增长,正如越来越多的已发表文章所证明的那样。在本研究中,我们综合了RTH研究的现有知识。通过共引和内容分析,我们从不同的角度绘制了旅游和酒店文献的知识结构,包括可持续旅游、消费者行为和环境管理,同时确定了总体主题、引文和研究人员。我们的目标是帮助学术界和实践者增进对RTH的了解,并为未来的研究提供方向。
{"title":"Current Knowledge and Research Directions of Responsible Tourism and Hospitality: A Review and Research Agenda","authors":"Y. Gao, A. Mattila, L. Andreu","doi":"10.1177/10963480221143729","DOIUrl":"https://doi.org/10.1177/10963480221143729","url":null,"abstract":"The responsible tourism and hospitality (RTH) literature has been growing, as evidenced by the increasing number of published articles. In this study, we synthesize the current knowledge of RTH research. Through co-citation and content analyses, we map the intellectual structure of the tourism and hospitality literature from various perspectives, including sustainable tourism, consumer behavior, and environmental management, while identifying overarching themes, citations, and researchers. We aim to help academics and practitioners increase their understanding of RTH and provide directions for future research.","PeriodicalId":369021,"journal":{"name":"Journal of Hospitality & Tourism Research","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123732755","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
期刊
Journal of Hospitality & Tourism Research
全部 Acc. Chem. Res. ACS Applied Bio Materials ACS Appl. Electron. Mater. ACS Appl. Energy Mater. ACS Appl. Mater. Interfaces ACS Appl. Nano Mater. ACS Appl. Polym. Mater. ACS BIOMATER-SCI ENG ACS Catal. ACS Cent. Sci. ACS Chem. Biol. ACS Chemical Health & Safety ACS Chem. Neurosci. ACS Comb. Sci. ACS Earth Space Chem. ACS Energy Lett. ACS Infect. Dis. ACS Macro Lett. ACS Mater. Lett. ACS Med. Chem. Lett. ACS Nano ACS Omega ACS Photonics ACS Sens. ACS Sustainable Chem. Eng. ACS Synth. Biol. Anal. Chem. BIOCHEMISTRY-US Bioconjugate Chem. BIOMACROMOLECULES Chem. Res. Toxicol. Chem. Rev. Chem. Mater. CRYST GROWTH DES ENERG FUEL Environ. Sci. Technol. Environ. Sci. Technol. Lett. Eur. J. Inorg. Chem. IND ENG CHEM RES Inorg. Chem. J. Agric. Food. Chem. J. Chem. Eng. Data J. Chem. Educ. J. Chem. Inf. Model. J. Chem. Theory Comput. J. Med. Chem. J. Nat. Prod. J PROTEOME RES J. Am. Chem. Soc. LANGMUIR MACROMOLECULES Mol. Pharmaceutics Nano Lett. Org. Lett. ORG PROCESS RES DEV ORGANOMETALLICS J. Org. Chem. J. Phys. Chem. J. Phys. Chem. A J. Phys. Chem. B J. Phys. Chem. C J. Phys. Chem. Lett. Analyst Anal. Methods Biomater. Sci. Catal. Sci. Technol. Chem. Commun. Chem. Soc. Rev. CHEM EDUC RES PRACT CRYSTENGCOMM Dalton Trans. Energy Environ. Sci. ENVIRON SCI-NANO ENVIRON SCI-PROC IMP ENVIRON SCI-WAT RES Faraday Discuss. Food Funct. Green Chem. Inorg. Chem. Front. Integr. Biol. J. Anal. At. Spectrom. J. Mater. Chem. A J. Mater. Chem. B J. Mater. Chem. C Lab Chip Mater. Chem. Front. Mater. Horiz. MEDCHEMCOMM Metallomics Mol. Biosyst. Mol. Syst. Des. Eng. Nanoscale Nanoscale Horiz. Nat. Prod. Rep. New J. Chem. Org. Biomol. Chem. Org. Chem. Front. PHOTOCH PHOTOBIO SCI PCCP Polym. Chem.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
0
微信
客服QQ
Book学术公众号 扫码关注我们
反馈
×
意见反馈
请填写您的意见或建议
请填写您的手机或邮箱
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
Book学术官方微信
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术
文献互助 智能选刊 最新文献 互助须知 联系我们:info@booksci.cn
Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。
Copyright © 2023 Book学术 All rights reserved.
ghs 京公网安备 11010802042870号 京ICP备2023020795号-1