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Managing service requests with common renewable resources 管理使用公共可再生资源的服务请求
Pub Date : 2011-02-02 DOI: 10.1080/10170669.2010.548854
G. Grabarnik, L. Shwartz
This article discusses managing fulfillment of requests for services that have dependencies on common human and computing resources. The objective of this research is to minimize the duration of a group of requests that utilize partially overlapping sets of renewable resources. Minimizing the latency between the fulfillments is a critical design consideration in managing these requests. A reduction in latency could lead to the minimization of the total span of a group of requests, and is the key to achieving high levels of a resource's usage and cost-effective process management. It is evident that these latency problems must be either drastically reduced or effectively hidden. The approach described in this article is an interesting hybrid of the two, providing both the significant latency reduction, as well as the mechanism for hiding some of remaining delays.
本文讨论了管理依赖于公共人力和计算资源的服务的请求实现。本研究的目的是最小化一组使用部分重叠的可再生资源集的请求的持续时间。最小化实现之间的延迟是管理这些请求的关键设计考虑因素。减少延迟可能导致最小化一组请求的总跨度,并且是实现高水平的资源使用和具有成本效益的流程管理的关键。很明显,这些延迟问题必须大大减少或有效地隐藏起来。本文中描述的方法是这两种方法的有趣混合,既提供了显著的延迟减少,又提供了隐藏一些剩余延迟的机制。
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引用次数: 2
Service dimensions for consumer emotions 消费者情绪的服务维度
Pub Date : 2011-02-02 DOI: 10.1080/10170669.2010.548851
Regina W. Y. Wang, Ying-Chun Chen
This study proposes important factors in service dimensions for consumer emotions and conducts a survey by questionnaire. We present three findings. (1) The orders of the survey results in the percentage of sample number with “hue angle” of beverage packaging, emotions, and impulse buying desire all showing “analogous > contrasting > complementary.” (2) In the questionnaire survey of emotions and impulse buying desire, “medium color temperature,” yellow green/green “analogous,” and the combination of these best aroused positive valence and desire. (3) Positive emotion dimensions can better arouse consumers’ impulse buying desire compared with negative emotion dimensions. We hope the proposals for classifications of service dimensions for consumer emotions made in this article will make a contribution to both improving service quality and the research progress on consumer emotion-oriented design and service.
本研究提出服务维度中影响消费者情绪的重要因素,并进行问卷调查。我们提出了三个发现。(1)调查结果显示,饮料包装“色相角度”的样本数占比、情绪、冲动购买欲望的排序均为“相似>对比>互补”。(2)在情绪与冲动购买欲望的问卷调查中,“中等色温”、“黄绿/绿类似”以及这些组合最能激起积极效价与欲望。(3)积极情绪维度比消极情绪维度更能激发消费者的冲动购买欲望。希望本文提出的面向消费者情感的服务维度分类建议,对服务质量的提高和面向消费者情感的设计与服务的研究进展有所贡献。
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引用次数: 4
A new method of using TRIZ for problem solving and improvement design for a government department 运用TRIZ进行政府部门问题解决和改进设计的新方法
Pub Date : 2011-02-02 DOI: 10.1080/10170669.2010.548684
Jui-Chin Jiang, Yuan-ju Chou, P. Sun
Operations in Government bureaucracy have to follow the guidance of policy, laws, and restrictions. The Government staff often do not know which solution they should use when facing a management problem that needs decision-making and problem solving, which means that the project to be carried out may jeopardize other projects and cause contradiction, which may in turn lead to difficulty in executing the project. System innovative thinking has been considered effective in uncovering structural flaws that limit system performance and explaining why a well-intended policy intervention fails to produce expected results. This study proposes a new method of diagnosis and improvement design by using TRIZ for management. Furthermore, through examples of 40 inventive principles, a pattern of innovation perfectly matching the solutions for management is then built up. This research is considered as being available for further users to utilize for management problem solving.
政府官僚机构的运作必须遵循政策、法律和限制的指导。政府工作人员在面对一个需要决策和解决问题的管理问题时,往往不知道应该采用哪种解决方案,这意味着所要实施的项目可能会危及其他项目,引起矛盾,从而导致项目执行困难。系统创新思维被认为在揭示限制系统性能的结构性缺陷和解释为什么善意的政策干预未能产生预期结果方面是有效的。本研究提出了一种利用TRIZ进行管理的诊断和改进设计的新方法。此外,通过40个创造性原则的例子,建立了一个与管理解决方案完美匹配的创新模式。这项研究被认为是可供进一步的用户利用,以解决管理问题。
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引用次数: 7
An EOQ model with imperfective quality items under an announced price increase 在宣布价格上涨的情况下,具有不完美质量项目的EOQ模型
Pub Date : 2011-01-01 DOI: 10.1080/10170669.2010.532347
W. Hsu, Hong-Fwu Yu
The economic ordering quantity (EOQ) model has been widely applied to inventory management. However, some assumptions in the model are unrealistic in practice. One of the assumptions is that all produced units are of good quality. This article deals with an EOQ model for products with imperfect quality under an announced price increase, where the defectives are screened out by a 100% inspection process, and which can be sold as a single batch at the end of the inspection process. The optimal ordering policies associated with three kinds of effective times of the price increase are obtained. A numerical example is then provided to illustrate the proposed model. Besides, based on the numerical example, the effects of some important parameters on the optimal order quantity and the corresponding saving in cost are also investigated.
经济订货量模型在库存管理中得到了广泛的应用。然而,模型中的一些假设在实践中是不现实的。其中一个假设是所有生产的产品质量都很好。本文研究了在宣布涨价的情况下质量不完美产品的EOQ模型,其中缺陷通过100%的检验过程筛选出来,并且在检验过程结束时可以作为单个批次出售。得到了与三种提价有效时间相关的最优订货策略。最后给出了一个数值例子来说明所提出的模型。并结合算例,研究了一些重要参数对最优订货量及相应成本节约的影响。
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引用次数: 14
Optimal multilevel thresholding using a hybrid ant colony system 基于混合蚁群系统的最优多级阈值
Pub Date : 2011-01-01 DOI: 10.1080/10170669.2010.531771
Yun-Chia Liang, Yueh-Chuan Yin
Thresholding is an important technique for image segmentation, yet the challenge of automatic determination of an optimum threshold value still exists. Otsu's method has been extensively applied to real-world image segmentation, but its exhaustive search procedure has limited its application to multilevel thresholding. For this reason, this article aims at finding a more applicable and effective segmentation procedure – a hybrid optimization scheme based on an ant colony system (ACS) algorithm with Otsu's method. The properties of discriminate analysis in Otsu's method are to analyze the separability among gray levels in an image. The ACS–Otsu algorithm, a non-parametric and unsupervised method, is an extension of the applications of ant colony optimization with a proper design of hierarchical search range and local search for image segmentation. The proposed method is capable of automatically generating the lower and upper bounds of the search range for each threshold and finding the optimal number of thresholds in a very short period of time. The experimental results show that the ACS–Otsu algorithm efficiently speeds up Otsu's method to a great extent and preserves its robustness at multilevel thresholding.
阈值分割是一种重要的图像分割技术,但如何自动确定最佳阈值仍然是一个难题。Otsu方法在实际图像分割中得到了广泛的应用,但其穷举搜索过程限制了其在多级阈值分割中的应用。因此,本文旨在寻找一种更适用和有效的分割方法——基于蚁群系统(ACS)算法和Otsu方法的混合优化方案。Otsu方法中的判别分析的性质是分析图像中灰度之间的可分离性。ACS-Otsu算法是一种非参数、无监督的蚁群算法的扩展,它设计了合适的分层搜索范围和局部搜索来进行图像分割。该方法能够自动生成每个阈值搜索范围的下界和上界,并在很短的时间内找到最优的阈值数量。实验结果表明,ACS-Otsu算法在很大程度上提高了Otsu算法的速度,并保持了Otsu算法在多级阈值下的鲁棒性。
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引用次数: 8
Replenishment and pricing decisions for inventory systems with random supply in a fluctuated environment 波动环境下随机供应库存系统的补货与定价决策
Pub Date : 2011-01-01 DOI: 10.1080/10170669.2010.534508
Xiaoming Yan
This article considers the problem of joint replenishment and pricing decisions for a single product with fixed ordering costs and random supply in a fluctuated environment. We assume that the environment comprises a Markov chain with finite states and all the parameters are dependent on the environment states, such as supply, demand, and cost structure. Our objective is to maximize the total expected profit during the whole sales horizon by choosing an appropriate replenishment and pricing policy. We show that the form of the optimal ordering and pricing policy has an environment-dependent (s, S, p)-type. Moreover, we analyze the operational effects of random supply on the optimal policy and obtain that the optimal profit increases with the probability of receiving orders. The optimal profit function for the finite horizon problem converges to that for the infinite horizon problem under some mild conditions.
本文研究了在波动环境下,具有固定订货成本和随机供应的单一产品的联合进货和定价决策问题。我们假设环境由一个有限状态的马尔可夫链组成,所有的参数都依赖于环境状态,如供给、需求和成本结构。我们的目标是通过选择适当的补货和定价政策,使整个销售期间的总预期利润最大化。我们证明了最优订货和定价策略的形式具有环境依赖(s, s, p)型。分析了随机供给对最优策略的运行影响,得到了最优利润随收到订单的概率增加而增加。有限水平问题的最优利润函数在一定温和条件下收敛于无限水平问题的最优利润函数。
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引用次数: 0
Comparing Kanban with CONWIP in a make-to-order environment supported by JIT practices 在JIT实践支持的按订单生产环境中比较看板和CONWIP
Pub Date : 2011-01-01 DOI: 10.1080/10170669.2010.536633
Jing-Wen Li
Adaptation of constant work-in-process (CONWIP) in make-to-order (MTO) environments essentially depends on the support of three key just-in-time (JIT) practices, i.e. unidirectional flow (UF), one-piece flow (OPF), and set-up time reduction (STR) induced by cellular manufacturing. Their impacts on the performance difference between CONWIP and Kanban were investigated by simulation experiments. CONWIP was found to be more adaptable to the dynamic shop environment since it outperforms Kanban regardless of the scenarios of the key JIT practices. The importance of UF in support of CONWIP was highlighted for a smaller STR. While a larger STR extends the effectiveness of UF, the advantage of UF in favor of CONWIP lessens at the same time. To justify the practice of OPF, an 80% or larger STR is required and CONWIP along with UF should be adopted. This study complements the current literature by establishing essential guidelines for coordinating the key JIT practices to enhance the functioning of CONWIP in MTO environments.
在按订单生产(MTO)环境中,持续在制品(CONWIP)的适应本质上取决于三个关键的准时制(JIT)实践的支持,即单向流(UF)、单件流(OPF)和由细胞制造引起的设置时间缩短(STR)。通过仿真实验研究了它们对CONWIP和看板性能差异的影响。我们发现CONWIP更能适应动态车间环境,因为无论关键JIT实践的场景如何,它都优于看板。当STR较小时,UF支持CONWIP的重要性得到强调。STR较大时,UF的有效性得到增强,但同时UF支持CONWIP的优势减弱。为了证明OPF的做法是合理的,需要80%或更大的STR,并且应该采用CONWIP和UF。本研究通过建立协调关键JIT实践的基本指南来补充现有文献,以增强MTO环境中CONWIP的功能。
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引用次数: 11
Two- and three-machine flowshop scheduling problems with optional final operation 具有可选最终工序的二机和三机流水车间调度问题
Pub Date : 2011-01-01 DOI: 10.1080/10170669.2010.535859
L. Su, James C. Chen
This article considers two- and three-machine flowshop scheduling problems, where the operation on the last machine may or may not be omitted. The objective is to minimize maximum lateness for the two-machine flowshop and makespan for the three-machine flowshop, having the above-mentioned option, designated as and , respectively. Given that both problems are NP-hard, a heuristic and a branch and bound algorithm are proposed to solve each problem. Dominance properties are proposed and worse case performances under certain conditions are provided. Computational results show that the heuristic algorithm for each problem consistently generates good schedules.
本文考虑两机和三机流水车间调度问题,其中最后一台机器上的操作可能被省略,也可能不被省略。目标是最小化双机流程车间的最大延迟和三机流程车间的最大完工时间,这两个选项分别被指定为和。考虑到这两个问题都是np困难问题,分别提出了一个启发式算法和一个分支定界算法来解决这两个问题。提出了优势性,并给出了在一定条件下的劣化情况下的性能。计算结果表明,启发式算法对每个问题都能一致地生成较好的调度。
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引用次数: 3
Multi-criteria decision-making method with leniency reduction based on interval-valued fuzzy sets 基于区间值模糊集的宽大约简多准则决策方法
Pub Date : 2011-01-01 DOI: 10.1080/10170669.2010.528919
Ting-Yu Chen
The purpose of this article is to present a useful method for estimating the importance of criteria and reducing the leniency bias in multi-criteria decision analysis based on interval-valued fuzzy sets. Several types of net predispositions are defined to represent an aggregated effect of interval-valued evaluations. The suitability function to measure the overall evaluation of each alternative is then determined based on simple additive weighting (SAW) methods. Another method, the relative closeness of each alternative to the positive-ideal solution, can also be obtained by net predispositions when using the technique for order preference by similarity to ideal solution (TOPSIS). Because positive or negative leniency may exist when most criteria are assigned unduly high and low ratings, respectively, some deviation variables are introduced to mitigate the effects of overestimated and underestimated ratings on criterion importance. Considering the two objectives of maximal weighted suitability (or maximal closeness coefficient) and minimal deviation values, an integrated programming model is proposed to compute the optimal weights for the criteria and the corresponding suitability degrees (or closeness coefficient values) for alternative rankings. Flexible algorithms with SAW and TOPSIS methods are established by considering both objective and subjective information to compute optimal multi-criteria decisions. Finally, the feasibility and effectiveness of the proposed methods are illustrated by a numerical example.
本文的目的是提出一种基于区间值模糊集的多准则决策分析中评估准则重要性和减少宽容偏差的有效方法。几种类型的净倾向被定义为表示区间值评估的汇总效应。然后根据简单相加加权法确定衡量各备选方案总体评价的适宜性函数。另一种方法,即每个备选方案与正理想解的相对接近度,也可以在使用与理想解相似的顺序偏好技术(TOPSIS)时通过净倾向获得。由于当大多数标准分别被赋予过高或过低的评级时,可能存在正面或负面宽大,因此引入一些偏差变量来减轻过高和过低评级对标准重要性的影响。考虑最大加权适宜性(或最大接近系数)和最小偏差值两个目标,提出了一种综合规划模型来计算各准则的最优权重和各备选排序的相应适宜度(或接近系数值)。同时考虑客观信息和主观信息,建立了基于SAW和TOPSIS的灵活算法来计算最优的多准则决策。最后通过一个算例说明了所提方法的可行性和有效性。
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引用次数: 9
A study of the input/output variable characteristics in DEA DEA中输入/输出变量特性的研究
Pub Date : 2010-10-27 DOI: 10.1080/10170669.2010.525393
C. Bao, Kun-Cheng Lee, H. Pu
Since Charnes et al. [“Measuring the efficiency of decision making units,” European Journal of Operational Research, 2, 429–444 (1978)] proposed the concept of data envelopment analysis (DEA), many papers have been published using DEA. However, not many of these papers discuss the fundamental characteristics of input and output variables. For instance, the differing relationships among variables are rarely discussed, nor is there any discussion about the effects on evaluating efficiency when data variables are transformed. If the data used for analysis are misused, the relative efficiency among different departments or organizations can be affected. Thus, a clarification of the relative relationships among different variables is essential in order to achieve accuracy in using DEA. This article, therefore, aims to discuss these issues through a focus on the characteristics of input and output variables used in DEA. By means of mathematical analysis, this research proposes four theorems, together with two examples, to discuss the characteristics of the input and output variable in DEA. We put forward seven findings which demonstrate how DEA can be misunderstood and misused. Through these findings, this study seeks to prevent future research from making mistakes through misuse of data.
自Charnes et al. [measurement the efficiency of decision making units, " European Journal of Operational Research, 2,429 - 444(1978)]提出数据包络分析(DEA)的概念以来,已有许多论文使用了DEA。然而,这些论文中讨论输入和输出变量的基本特征的论文并不多。例如,很少讨论变量之间的不同关系,也没有讨论数据变量转换时对评估效率的影响。如果用于分析的数据被滥用,可能会影响不同部门或组织之间的相对效率。因此,澄清不同变量之间的相对关系是必要的,以达到使用DEA的准确性。因此,本文旨在通过关注DEA中使用的输入和输出变量的特征来讨论这些问题。本文通过数学分析,提出了四个定理,并结合两个实例,讨论了DEA中输入和输出变量的特征。我们提出了七个发现,证明了DEA是如何被误解和滥用的。通过这些发现,本研究旨在防止未来的研究因滥用数据而出现错误。
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引用次数: 4
期刊
Journal of The Chinese Institute of Industrial Engineers
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