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Nudge versus sludge in gambling warning labels: How the effectiveness of a consumer protection measure can be undermined 轻推与污泥赌博警告标签:如何有效的消费者保护措施可以被破坏
Q2 Social Sciences Pub Date : 2022-04-01 DOI: 10.1177/237946152200800103
P. Newall, Lukasz Walasek, Elliot A. Ludvig, M. Rockloff
Legal gambling is a large industry in many countries. One way some governments try to protect people from losing more than they can afford is by requiring warning labels on gambling machines and their online equivalents. Prominent labels that make the odds of winning clear serve as nudges: They promote a beneficial behavior (such as deciding that the risk of losing money is too high) without interfering with choice (such as by restricting the availability of gambling). However, if gambling operators use labels that are difficult to understand, find, or read, those messages instead hamper decision-making and thus become sludge. In this article, we report on new research into whether gambling labels in the world's largest regulated online gambling market (the United Kingdom) are more consistent with nudge or sludge. We found that gambling operators overwhelmingly used sludge strategies when posting required gambling warning labels: For instance, they framed the message using a confusing format, applied a small font size to the text, and placed the warning on obscure help screens. We therefore propose that public policy officials throughout the world establish requirements for the wording and presentation of gambling warning labels to ensure that gamblers are well-informed about the odds they face.
在许多国家,合法赌博是一个很大的产业。一些政府试图保护人们免于损失超出其承受能力的一种方法是,要求在赌博机及其在线对等设备上贴上警告标签。让获胜几率变得清晰的显著标签起到了推动作用:它们促进了一种有益的行为(比如决定赔钱的风险太高),而不干扰选择(比如限制赌博的可用性)。然而,如果赌博经营者使用难以理解、查找或阅读的标签,这些信息反而会阻碍决策,从而成为污泥。在本文中,我们报告了一项新的研究,即世界上最大的受监管的在线赌博市场(英国)的赌博标签是否与助推或污泥更一致。我们发现,赌博经营者在张贴必要的赌博警告标签时,绝大多数都采用了拙劣的策略:例如,他们使用令人困惑的格式来构建信息,在文本中应用小字体,并将警告放在模糊的帮助屏幕上。因此,我们建议世界各地的公共政策官员制定赌博警告标签的措辞和呈现要求,以确保赌徒充分了解他们面临的赔率。
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引用次数: 6
“Braking” bad: How managers can respond to employee misbehavior “刹车”坏:管理者如何应对员工的不当行为
Q2 Social Sciences Pub Date : 2022-04-01 DOI: 10.1177/237946152200800107
Erin Frey, Gabrielle S. Adams, E. Bruno, J. Detert
Employee misbehavior can be defined as transgressions that go beyond unintentional mistakes but do not rise to the level of criminal offenses. Managers are often given substantial discretion over how to handle such behavior, but they may be unsure about what their response should be or unaware of the extent to which others will care about their response. We offer a framework to help managers respond to misbehavior, particularly when firing the offender is not an option. We identify types of formal and informal responses that not only deter future offenses but also help to restore perceptions of justice within the organization. We also provide guidance on how managers should select and communicate these responses to other employees. Finally, we highlight two supplementary actions that managers can consider to restore perceptions of justice: victim restitution (that is, providing compensation to or otherwise helping to assuage the distress of the wronged party) and offender reintegration (that is, helping the wrongdoer get back to work within the organization).
员工行为不端可以定义为超越无意的错误,但没有上升到刑事犯罪的水平的越轨行为。对于如何处理这种行为,管理者通常有很大的自由裁量权,但他们可能不确定自己的反应应该是什么,或者不知道其他人会在多大程度上关心他们的反应。我们提供了一个框架来帮助管理者应对不当行为,尤其是在解雇违规者无法选择的情况下。我们确定了正式和非正式的回应类型,不仅可以阻止未来的犯罪,还有助于恢复组织内的正义观念。我们还提供了指导,说明管理者应该如何选择这些回应并与其他员工沟通。最后,我们强调了管理者可以考虑的两项补充行动,以恢复对正义的看法:受害者赔偿(即向受冤枉的一方提供赔偿或以其他方式帮助减轻痛苦)和罪犯重返社会(即帮助犯罪者回到组织内工作)。
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引用次数: 1
Leveraging the Motivational Effects of Labels: Lessons from Retrofitting 利用标签的激励效应:来自改造的经验教训
Q2 Social Sciences Pub Date : 2021-10-01 DOI: 10.1353/bsp.2021.0010
David A. Comerford, Mirko Moro, Rodolfo Sejas-Portillo, Till Stowasser
Retrofitting—replacing obsolete home infrastructure with more energy-efficient substitutes—will be essential to reducing energy use and carbon emissions in the future. Yet European and American households have proved reluctant to undertake these changes. Evidence has shown that a home energy audit can motivate people to retrofit their homes. In this article, we show that including the EU energy label—which displays the property's energy-efficiency rating—in energy audit reports is a simple way to enhance the audit's effectiveness: When energy labels are required as part of the process of selling a property, home sellers become motivated to retrofit if doing so boosts their property into a higher efficiency category on the label. Drawing on insights from the behavioral science literature, we offer suggestions for how policymakers can leverage this motivation to expand household investments in retrofitting. Although our proposals focus on retrofitting, some of them could also encourage other actions that would reduce energy consumption.
改造——用更节能的替代品取代过时的家庭基础设施——对于减少未来的能源使用和碳排放至关重要。然而,事实证明,欧洲和美国的家庭不愿承担这些变化。有证据表明,家庭能源审计可以激励人们对房屋进行改造。在这篇文章中,我们展示了在能源审计报告中包括欧盟能源标签(显示房产的能源效率评级)是提高审计有效性的一种简单方法:当能源标签是出售房产过程的一部分时,如果这样做能将房产提升到标签上更高的效率类别,卖家就会有动力进行改造。根据行为科学文献的见解,我们为政策制定者如何利用这一动机扩大家庭改造投资提供了建议。尽管我们的提案侧重于改造,但其中一些提案也可以鼓励采取其他减少能源消耗的行动。
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引用次数: 0
Habits to save Our Habitat: Using the Psychology of Habits to Promote Sustainability 习惯拯救我们的栖息地:利用习惯心理学促进可持续性
Q2 Social Sciences Pub Date : 2021-10-01 DOI: 10.1177/237946152100700207
A. Mazar, Geoff Tomaino, Z. Carmon, Wendy Wood
Public awareness and concern about climate and environmental issues have grown dramatically in the United States and around the world. Yet this shift in attitudes has not been accompanied by similar increases in eco-friendly behaviors. We propose that this attitude-behavior gap is partly driven by the difficulty of changing unsustainable habits. Governments and businesses can reduce this gap through interventions that draw on insights from research into the psychology of habits and behavioral economics. First, they can reduce or add friction, making it easier for people to engage in eco-friendly actions and making it harder to continue environmentally damaging practices. Second, they can set up action cues— prompts that trigger pro-environment actions—and deliver these cues where and when they will have the biggest impact. Finally, they can provide psychologically informed incentives and disincentives that steer people toward environmentally beneficial actions. We also describe how even initially unpopular policies can become accepted through habitual repetition. In these ways, habit psychology represents a promising addition to the policymaker's toolbox.
在美国和世界各地,公众对气候和环境问题的认识和关注急剧增加。然而,这种态度的转变并没有伴随着环保行为的类似增加。我们认为,这种态度-行为的差异部分是由于难以改变不可持续的习惯造成的。政府和企业可以利用习惯心理学和行为经济学研究的见解,通过干预来缩小这一差距。首先,它们可以减少或增加摩擦,使人们更容易从事环保行动,并使继续破坏环境的做法变得更加困难。其次,他们可以设置行动线索——触发亲环境行动的提示——并在何时何地产生最大影响。最后,他们可以提供心理上的激励和抑制,引导人们采取有利于环境的行动。我们还描述了即使是最初不受欢迎的政策也可以通过习惯性的重复而被接受。在这些方面,习惯心理学代表了政策制定者工具箱中一个有希望的补充。
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引用次数: 12
Six Behaviors Policymakers Should Promote to Mitigate Climate Change 政策制定者应该促进减缓气候变化的六种行为
Q2 Social Sciences Pub Date : 2021-10-01 DOI: 10.1353/bsp.2021.0013
Kate Heller, Michael Berger, Antonius Gagern, Abdurakhim Rakhimov, John Thomas, Erik Thulin
Policymakers have a crucial role to play in averting climate catastrophe. Policies that rely on behavioral science principles to encourage individuals to reduce emissions of carbon dioxide and other greenhouse gases can be an effective complement to broader top-down policies, such as charging for carbon emissions—provided that the behavior-based policies focus on actions with the highest potential to reduce emissions. We conducted an analysis to identify behaviors that have the greatest practical potential to reduce emissions in the United States and modeled the effects of their uptake. Our analysis identified six behaviors to prioritize: If adopted by 5%–10% of the U.S. population, these actions can collectively lower current national emissions by 464 million metric tons of carbon dioxide equivalent per year, or 7% overall annually. We identify behavioral mechanisms that can inform policy design for promoting each of these behaviors.
政策制定者在避免气候灾难方面发挥着至关重要的作用。依靠行为科学原则鼓励个人减少二氧化碳和其他温室气体排放的政策可以有效地补充更广泛的自上而下的政策,例如对碳排放收费,前提是基于行为的政策侧重于最有可能减少排放的行动。我们进行了一项分析,以确定在美国具有最大实际减排潜力的行为,并对其吸收的影响进行了建模。我们的分析确定了六种需要优先考虑的行为:如果5%-10%的美国人口采取这些行动,这些行动可以共同降低目前全国每年4.64亿吨二氧化碳当量的排放量,即每年7%的总排放量。我们确定了可以为促进每一种行为的政策设计提供信息的行为机制。
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引用次数: 0
How to Encourage Pro-Environmental Behaviors without Crowding Out Public Support for Climate Policies 如何在不排挤公众对气候政策支持的情况下鼓励环保行为
Q2 Social Sciences Pub Date : 2021-10-01 DOI: 10.1177/237946152100700209
K. Raimi
Utilities, governmental agencies, and nonprofit organizations all use interventions meant to spur the public to act in ways that reduce greenhouse gas emissions, such as by turning down the heat in the winter and limiting beef consumption. Yet critics contend that these interventions promote relatively trivial behaviors while reducing the perceived need to support regulations that would have much more of an effect but might require, say, increased taxes or effort. In other words, promoting behavioral interventions can crowd out the public's support for climate policies. But this undesirable consequence is avoidable. In this article, I propose evidence-based guidelines, which I collectively call the SESH formula, for implementing climate-related behavioral interventions that avoid crowding out support for effective policies. They hold that interventions should (a) push for specific high-impact behaviors, (b) accurately convey the behaviors’ effectiveness, (c) promote behaviors that are similar to (that is, are clearly related to) desirable policies, and (d) frame the desired behaviors as steps toward a higher goal—in this case, climate-change mitigation. I review the evidence for each SESH guideline and identify areas for future research into behavioral interventions that will complement, rather than undermine, climate-change policies.
公用事业公司、政府机构和非营利组织都采取干预措施,鼓励公众采取行动减少温室气体排放,例如在冬季降低热量和限制牛肉消费。然而,批评者认为,这些干预措施促进了相对琐碎的行为,同时减少了支持法规的必要性,这些法规可能会产生更大的影响,但可能需要增加税收或努力。换句话说,促进行为干预可能会排挤公众对气候政策的支持。但这种不良后果是可以避免的。在这篇文章中,我提出了基于证据的指导方针,我统称之为SESH公式,用于实施与气候相关的行为干预,避免挤出对有效政策的支持。他们认为,干预措施应(a)推动特定的高影响行为,(b)准确传达行为的有效性,(c)促进与理想政策相似(即明确相关)的行为,以及(d)将理想行为界定为迈向更高目标的步骤,在这种情况下,即减缓气候变化。我审查了每个SESH指南的证据,并确定了未来行为干预研究的领域,这些干预将补充而不是破坏气候变化政策。
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引用次数: 1
Improving the Effectiveness of Time-of-Use Pricing to Make Household Electricity Consumption More Sustainable 提高使用时间定价的有效性使家庭用电更加可持续
Q2 Social Sciences Pub Date : 2021-10-01 DOI: 10.1177/237946152100700202
Kelly Peters, David R. Thomson, Nathaniel Barr
To increase efficiencies and reduce greenhouse gas emissions, policymakers and electric utility providers are increasingly adopting time-of-use (TOU) pricing policies, which charge the most for electricity consumption during on-peak hours, the times when the demand for electricity is greatest. TOU policies aim to disincentivize on-peak electricity use in favor of use during usually low-demand, off-peak periods to reduce the suppliers’ need to augment electricity generated by low- or nonemitting sources (such as hydro-electric and nuclear power) with electricity generated by high-emitting sources (such as coal- or gas-fired power plants). Researchers and policymakers are attempting to apply behavioral science tactics to enhance the effectiveness of TOU pricing by making behavioral science-based changes to electricity bills or delivering personalized information about electricity use and pricing, or doing both. In this article, we describe several studies we conducted in Ontario, Canada, in which we examined customer responses to various bill designs and communications. Simplifying bills and emphasizing the high cost of on-peak use (that is, making on-peak pricing more salient) were effective at shifting behavior, as was the delivery of nudge reports, which compared a household's electricity use with its past consumption, offered conservation tips, and asked customers to make a pledge to reduce consumption. These studies demonstrate that incorporating behavioral tactics into existing consumer-facing communications can be an effective, low-cost, and scalable way to induce customers to increase off-peak electricity use and thus limit greenhouse gas emissions.
为了提高效率和减少温室气体排放,政策制定者和电力公司供应商越来越多地采用分时电价政策,在电力需求最大的高峰时段对电力消耗收取最高费用。分时电价政策旨在抑制高峰用电,转而在通常需求较低的非高峰时段使用,以减少供应商用高排放源(如燃煤或燃气发电厂)发电增加低排放或非排放源(例如水电和核电)发电的需求。研究人员和政策制定者正试图应用行为科学策略,通过对电费进行基于行为科学的更改,或提供有关用电和电价的个性化信息,或两者兼而有之,来提高分时电价的有效性。在这篇文章中,我们描述了我们在加拿大安大略省进行的几项研究,在这些研究中,我们检查了客户对各种账单设计和通信的反应。简化账单和强调高峰使用的高成本(即使高峰定价更加突出)有效地改变了行为,推送报告也是如此,该报告将家庭的用电量与过去的用电量进行了比较,提供了节约建议,并要求客户承诺减少用电量。这些研究表明,将行为策略纳入现有的面向消费者的通信中,是一种有效、低成本和可扩展的方式,可以诱导客户增加非高峰用电,从而限制温室气体排放。
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引用次数: 1
Harnessing Behavioral Science to Design Disposable Shopping Bag Regulations 运用行为科学设计一次性购物袋法规
Q2 Social Sciences Pub Date : 2021-10-01 DOI: 10.1177/237946152100700205
Tatiana A. Homonoff, Rebecca L. C. Taylor, L. Kao, Doug Palmer
Policies to curb the use of disposable shopping bags take two main forms: (a) They provide market-based incentives, imposing fees or taxes on disposable shopping bags or offering rewards for bringing reusable bags from home, or (b) they impose command -and -control policies, which ban certain types of disposable shopping bags altogether. In this article, we review evidence on the effectiveness of these policy design choices through a behavioral economics lens and highlight best practices for policymakers considering similar legislation.
限制使用一次性购物袋的政策主要有两种形式:(a)提供基于市场的激励措施,对一次性购物袋征收费用或税收,或奖励从家中携带可重复使用的购物袋;或(b)实施命令和控制政策,完全禁止使用某些类型的一次性购物袋。在本文中,我们通过行为经济学的视角回顾了这些政策设计选择有效性的证据,并强调了决策者考虑类似立法的最佳实践。
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引用次数: 0
Institutional Policies for a Healthy Anthropocene Society 健康人类世社会的制度政策
Q2 Social Sciences Pub Date : 2021-10-01 DOI: 10.1353/bsp.2021.0017
A. Hoffman, P. Jennings, Nicholas A. Poggioli
The Anthropocene epoch refers to the geological epoch, now underway, that is defined by monumental, human-caused geophysical changes in planetary ecosystems. Human society is also changing, marked by an equally profound shift in attitudes, beliefs, and practices. In this article, we apply research on social change in institutions—that is, in the enduring belief systems, ideas, and practices that guide organizations and society— to propose policies that could prepare Anthropocene society to change in ways that would ensure healthier ecosystems. These policies would alter the institutions driving corporate governance, patterns of consumption, the role of science in business and society, and the time horizons used by governments and organizations to plan, and they would help society adapt to unpredictable changes in the climate and in ecosystems. Ultimately, the policies would shift long-standing institutional structures, or logics, that support market capitalism and the belief in technology's ability to solve all problems to help create a more enlightened culture and more stable ecosystems on a rapidly changing planet.
人类世指的是目前正在进行的地质时代,它是由地球生态系统中人类引起的巨大地球物理变化所定义的。人类社会也在发生变化,其特点是态度、信仰和实践都发生了同样深刻的变化。在这篇文章中,我们将对制度中的社会变革进行研究,即在指导组织和社会的持久的信仰体系、思想和实践中,提出能够以确保更健康的生态系统的方式为人类世的社会变革做好准备的政策。这些政策将改变推动公司治理的机构、消费模式、科学在商业和社会中的作用,以及政府和组织制定计划所用的时间范围,并将帮助社会适应气候和生态系统中不可预测的变化。最终,这些政策将改变长期存在的制度结构或逻辑,这些结构或逻辑支持市场资本主义,并相信技术有能力解决所有问题,以帮助在快速变化的地球上创造更开明的文化和更稳定的生态系统。
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引用次数: 0
Making it Easier to Take Environmental Actions is not Enough: Policymakers Must Also Emphasize Why action is Necessary 仅仅让环境行动更容易是不够的:政策制定者还必须强调为什么行动是必要的
Q2 Social Sciences Pub Date : 2021-10-01 DOI: 10.1177/237946152100700208
B. Newell, Jeremy Moss
A complete policy response to climate change, habitat destruction, plastic pollution, and other Anthropocene challenges requires action by governments, industries, nongovernmental organizations, and individuals. In this article, we focus on ways to persuade individuals to take action, whether that entails making decisions to reduce their own carbon emissions, lobbying for new laws, or providing leadership in their sphere of influence. We argue that interventions will be most effective if they not only make it easier for people to act (as behavioral science suggests) but also highlight moral reasons for taking action and assure people that their actions make a difference. Such steps should increase humanity's chances of surviving and thriving in the Anthropocene.
应对气候变化、栖息地破坏、塑料污染和其他人类世挑战的完整政策需要政府、行业、非政府组织和个人采取行动。在这篇文章中,我们重点讨论说服个人采取行动的方法,无论这需要做出减少自身碳排放的决定,游说新法律,还是在其势力范围内发挥领导作用。我们认为,如果干预措施不仅让人们更容易采取行动(正如行为科学所建议的那样),而且强调采取行动的道德理由,并向人们保证他们的行动会产生影响,那么干预措施将是最有效的。这些步骤应该会增加人类在人类世生存和繁荣的机会。
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引用次数: 1
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Behavioral Science and Policy
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