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Softening the blow: Incorporating employee perceptions of justice into best practices for layoffs during the COVID-19 pandemic 减轻打击:将员工对正义的看法纳入2019冠状病毒病大流行期间的最佳裁员实践
Q2 Social Sciences Pub Date : 2020-10-01 DOI: 10.1353/BSP.2020.0017
Isabel Bilotta, Shannon K. Cheng, Linnea C. Ng, Abby Corrington, Ivy Watson, E. King, Mikki R. Hebl
COVID-19 has led to staggering numbers of people being laid off or furloughed. The way these decisions are communicated to employees can critically affect how workers receive and process the news. Specifically, if employees perceive layoff decisions as unfair, both those who are let go and those who remain may suffer untoward mental and physical effects from the layoffs, and these effects, in turn, can have negative consequences for the organization (such as reputational damage). In this article, we draw on prior research into perceptions of justice—including distributive justice (focused on how resources and burdens are allocated), procedural justice (focused on how decisions are made and implemented), and interactional justice (focused on how decisions are communicated) — to offer behaviorally based policy recommendations that organizational leaders and managers can apply to buffer some of the negative effects that layoff decisions can have on both employees and organizations.
2019冠状病毒病已导致数量惊人的人被解雇或暂时休假。这些决定传达给员工的方式会严重影响员工接受和处理新闻的方式。具体来说,如果员工认为裁员决定是不公平的,那么被解雇的人和留下来的人都可能受到裁员带来的心理和身体上的不良影响,而这些影响反过来又会对组织产生负面影响(比如声誉受损)。在本文中,我们借鉴了之前对正义观念的研究,包括分配正义(关注如何分配资源和负担)、程序正义(关注如何制定和实施决策)和互动正义(关注如何传达决策)提供基于行为的政策建议,组织领导人和管理者可以应用,以缓冲裁员决策对员工和组织的一些负面影响。
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引用次数: 2
Vicarious learning in the time of coronavirus 冠状病毒时代的邪恶学习
Q2 Social Sciences Pub Date : 2020-10-01 DOI: 10.1177/237946152000600218
Christopher G. Myers
Health professionals confronting the COVID-19 pandemic need to learn vicariously—that is, learn the lessons of others’ experiences—if they are to adopt and spread best practices for treatment, avoid costly repetition of prior mistakes, and not waste time “reinventing the wheel.” Digital communication tools and social media could be leveraged to facilitate this vicarious learning in much the same way that they are being used to support other types of interpersonal interactions amid social distancing. Yet these tools are often not used to their full potential for learning and knowledge sharing among health professionals fighting COVID-19. Drawing on organizational and behavioral science research into how individuals and organizations learn from others’ experiences, I recommend guidelines, policies, and practices that can increase both the use and the effectiveness of technological tools and social media to enhance vicarious learning among the health professionals at the front lines of pandemic care.
面对新冠肺炎大流行的卫生专业人员需要间接学习——也就是说,如果他们要采用和传播最佳治疗方法,避免代价高昂的重复先前的错误,而不是浪费时间“重新发明车轮”,就要吸取他人的经验教训。“数字通信工具和社交媒体可以被用来促进这种替代性学习,就像它们被用来支持社交距离中的其他类型的人际互动一样。然而,这些工具往往没有充分发挥其在抗击新冠肺炎的卫生专业人员之间学习和知识共享的潜力。根据组织和行为科学对个人和组织如何从他人经验中学习的研究,我建议制定指导方针、政策和实践,提高技术工具和社交媒体的使用率和有效性,以增强疫情护理一线卫生专业人员的替代学习。
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引用次数: 3
Managing remote workers during quarantine: Insights from organizational research on boundary management 隔离期间管理远程工作人员:来自边界管理组织研究的见解
Q2 Social Sciences Pub Date : 2020-10-01 DOI: 10.1177/237946152000600211
Matthew B. Perrigino, Roshni Raveendhran
Because of the COVID-19 pandemic, millions of employees find themselves working from home for the first time, and organizational leaders and supervisors are coping with the challenge of managing remote workers who are struggling to set and maintain a boundary between work and home life. Using an evidence-based management approach, we offer actionable insights into how managers can assess, create, and support work-from-home practices that address employees’ daily boundary control needs and challenges effectively. Our assess–create–support framework provides a blueprint for how managers can establish and optimize psychological and time-related work-home boundaries to enhance remote workers’ health, well-being, and performance.
由于2019冠状病毒病(COVID-19)大流行,数百万员工首次发现自己在家工作,组织领导和主管正在应对管理远程员工的挑战,这些员工正在努力设定和维持工作和家庭生活之间的界限。通过基于证据的管理方法,我们为管理者如何评估、创建和支持在家工作实践提供了可行的见解,这些实践有效地解决了员工的日常边界控制需求和挑战。我们的评估-创造-支持框架为管理者如何建立和优化心理和时间相关的工作-家庭界限提供了蓝图,以增强远程工作者的健康、福祉和绩效。
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引用次数: 13
Behavioral insights for minimizing loneliness during the COVID-19 pandemic 在COVID-19大流行期间减少孤独感的行为见解
Q2 Social Sciences Pub Date : 2020-10-01 DOI: 10.1177/237946152000600216
Kelly A. Nault, B. Rogers, Ovul Sezer, Nadav Klein
Social distancing is a necessary policy with an unfortunate name. Although maintaining geographical, or physical, distance from one another is important for slowing the spread of COVID-19, people should strive to maintain social connections even while physically apart. That is because the lack of connection and the attendant loneliness that can result from physical distancing are not benign: loneliness can impair well-being and harm health. In this article, we review evidence demonstrating the ill effects of loneliness and summarize actions that psychological science suggests can enhance social connection during the COVID-19 pandemic despite physical distancing. We also discuss ways that governments, nonprofit organizations, and for-profit organizations can help motivate people to adopt these actions. Efforts to mitigate the medical risks of COVID-19 should not have to exacerbate the public health problem of loneliness.
保持社会距离是一项必要的政策,但它的名字并不好听。虽然保持地理或物理距离对减缓COVID-19的传播很重要,但人们应该努力保持社会联系,即使身体分开。这是因为缺乏联系以及由于身体距离而产生的孤独感并不是良性的:孤独感会损害幸福感,损害健康。在本文中,我们回顾了证明孤独不良影响的证据,并总结了心理科学表明的在COVID-19大流行期间,尽管有身体距离,但可以加强社会联系的行动。我们还讨论了政府、非营利组织和营利组织如何帮助激励人们采取这些行动。减轻COVID-19医疗风险的努力不应加剧孤独感这一公共卫生问题。
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引用次数: 2
Graphs with logarithmic axes distort lay judgments 具有对数轴的图扭曲了布局判断
Q2 Social Sciences Pub Date : 2020-10-01 DOI: 10.1177/237946152000600203
William H. Ryan, E. Evers
Graphs that depict numbers of COVID-19 cases often use a linear or logarithmic scale on the y-axis. To examine the effect of scale on how the general public interprets the curves and uses that understanding to infer the urgency of the need for protective actions, we conducted a series of experiments that presented laypeople with the same data plotted on one scale or the other. We found that graphs with a logarithmic, as opposed to a linear, scale resulted in laypeople making less accurate predictions of how fast cases would increase, viewing COVID-19 as less dangerous, and expressing both less support for policy interventions and less intention to take personal actions to combat the disease. Education about the differences between linear and logarithmic graphs reduces but does not eliminate these effects. These results suggest that communications to the general public should mostly use linear graphs. When logarithmic graphs must be used, they should be presented alongside linear graphs of the same data and with guidance on how to interpret the plots.
描述COVID-19病例数的图表通常在y轴上使用线性或对数尺度。为了检验尺度对公众如何解释曲线的影响,并利用这种理解来推断需要采取保护措施的紧迫性,我们进行了一系列实验,向外行人展示了用一种尺度或另一种尺度绘制的相同数据。我们发现,与线性尺度相比,对数尺度的图表导致外行人对病例增长速度的预测不太准确,认为COVID-19不太危险,对政策干预的支持程度较低,采取个人行动抗击疾病的意愿也较低。关于线性图和对数图之间的差异的教育可以减少但不能消除这些影响。这些结果表明,与公众的交流应该主要使用线性图表。当必须使用对数图时,它们应该与相同数据的线性图一起呈现,并提供如何解释这些图的指导。
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引用次数: 0
Fear & anxiety in the time of COVID-19: How they influence behavior COVID-19时期的恐惧和焦虑:它们如何影响行为
Q2 Social Sciences Pub Date : 2020-10-01 DOI: 10.1177/237946152000600217
C. Zigler, Nicole Lucas, Debra Henke, Ilona Fridman
The emotional factors that influence adherence to public health guidelines for containing the spread of COVID-19 are poorly understood and are limiting policymakers’ ability to elicit compliance. In this article, we report the results of a nationwide survey conducted in April 2020 to gain insight into the relation between emotional stress and adherence to the public health guidelines of the U.S. Centers for Disease Control and Prevention (CDC). We found that levels of anxiety and perceived risk from COVID-19 correlated with adherence to the CDCs recommended cleanliness behaviors, such as handwashing. High anxiety increased individuals’ adherence in part by increasing the perceived seriousness of the risk COVID-19 posed to them. Anxiety and perceived risk were not, however, associated with adherence to social distancing guidelines. Our findings highlight a need for more research into the emotional factors that predict public compliance with the CDCs recommendations. The results also indicate that policymakers may need to deliver different messages to promote different COVID-limiting behaviors, such as handwashing and social distancing.
人们对影响遵守遏制COVID-19传播的公共卫生指南的情绪因素了解甚少,并限制了政策制定者促使遵守的能力。在本文中,我们报告了2020年4月进行的一项全国性调查的结果,该调查旨在深入了解情绪压力与遵守美国疾病控制与预防中心(CDC)公共卫生指南之间的关系。我们发现,COVID-19的焦虑水平和感知风险与遵守疾病预防控制中心推荐的清洁行为(如洗手)相关。高度焦虑增加了个人的依从性,部分原因是增加了对COVID-19对他们构成的风险的严重性的感知。然而,焦虑和感知风险与遵守社交距离指南无关。我们的研究结果强调,需要对预测公众遵守疾病预防控制中心建议的情绪因素进行更多研究。研究结果还表明,政策制定者可能需要传递不同的信息,以促进不同的covid - 19限制行为,如洗手和保持社交距离。
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引用次数: 1
A community-based sociocultural network approach to controlling COVID-19 contagion: Seven suggestions for improving policy 以社区为基础的社会文化网络防控新冠肺炎疫情:七条政策建议
Q2 Social Sciences Pub Date : 2020-10-01 DOI: 10.1177/237946152000600215
Timothy R. Hannigan, M. Wang, Christopher W. J. Steele, M. Seidel, Eduardo Cervantes, P. Jennings
We showcase the usefulness of a community-based sociocultural network approach to understanding and combating COVID-19 contagion. Rather than recommending the standard approach to modeling contagion, which uses the individual person as the unit of interest (SEIR-type modeling), we encourage researchers and policymakers to focus on social units (such as households) and to conceive of the social units as being part of a community (a local configuration of a sociocultural network) that is embedded in a regional or national culture. Contagion occurs via culturally conditioned interactions between social units in these community networks. On the basis of this approach and our preliminary simulation results, we offer three policy suggestions for analysts, two for policymakers, and two for practitioners.
我们展示了以社区为基础的社会文化网络方法对理解和防治COVID-19传染的有用性。我们不是推荐传染建模的标准方法,即使用个人作为利益单位(seir型建模),而是鼓励研究人员和政策制定者关注社会单位(如家庭),并将社会单位视为嵌入在区域或国家文化中的社区(社会文化网络的本地配置)的一部分。传染是通过这些社区网络中社会单位之间的文化条件互动发生的。基于这种方法和我们的初步模拟结果,我们为分析师提供了三条政策建议,为政策制定者提供了两条建议,为从业者提供了两条建议。
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引用次数: 0
Behavioral insights for containing the COVID-19 pandemic: Some practices in China 遏制COVID-19大流行的行为洞察:中国的一些做法
Q2 Social Sciences Pub Date : 2020-10-01 DOI: 10.1177/237946152000600219
Ning Zhang
Although China's central and local governments do not have behavioral insights teams, they nonetheless incorporated strategies consistent with behavioral science research when they instituted plans to contain the COVID-19 pandemic. They made it easy for the public to implement health-protective behaviors; eliminated financial barriers to obtaining treatment; set the most stringent protocols as the default to protect health care professionals; simplified decisionmaking about which groups of people needed to self-isolate (thereby enhancing the efficiency of infection-control programs); and provided timely, tailored mental health services to those in need of psychological assistance. Adopting similar practices might help other countries contain the COVID-19 pandemic and enhance future pandemic preparedness and resiliency.
中国的中央和地方政府虽然没有行为洞察小组,但在制定应对新冠肺炎疫情的计划时,都纳入了与行为科学研究相一致的策略。它们使公众更容易实施保护健康的行为;消除获得治疗的经济障碍;将最严格的协议设置为默认协议,以保护卫生保健专业人员;简化了关于哪些人群需要自我隔离的决策(从而提高了感染控制规划的效率);并为需要心理援助的人提供及时、量身定制的心理健康服务。采取类似做法可能有助于其他国家遏制COVID-19大流行,并加强未来的大流行防范和复原力。
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引用次数: 4
Nudges emphasizing social norms increased hospital visitors’ hand sanitizer use 强调社会规范的轻推增加了医院访客洗手液的使用
Q2 Social Sciences Pub Date : 2020-10-01 DOI: 10.1177/237946152000600207
Hilde Mobekk, Laila Stokke
Hand hygiene has taken on new importance as a key behavior for limiting the spread of COVID-19. In the study reported here, we tested ways to increase hand sanitizer use by hospital visitors. We placed dispensers at entrances to hospital units and compared the effect of simply having the dispenser readily accessible (the control condition) with the effects of two nudges: combining the dispenser with an eye-catching sign emphasizing that hand sanitizer use is the norm (“Here we use HAND DISINFECTANT”) or with the same sign except for the addition of an altruistic motive for the norm-emphasizing message (“Here we use HAND DISINFECTANT … to protect your relatives”). Both signs greatly improved compliance, although including the altruistic element did not significantly add to the impact of stating the norm. The results indicate that to improve hand hygiene, hospitals should go beyond locating hand sanitizer dispensers conveniently: they should make the dispensers more visible and stress that using hand sanitizer is the norm.
手部卫生作为限制COVID-19传播的关键行为具有新的重要性。在这里报告的研究中,我们测试了增加医院访客使用洗手液的方法。我们在医院的入口处放置了自动售货机,并将简单的自动售货机随手可得的效果(对照条件)与两种轻推的效果进行了比较:将自动售货机与一个醒目的标志结合起来,强调洗手液的使用是常态(“我们在这里使用洗手液”),或者将相同的标志与强调规范的信息(“我们在这里使用洗手液……为了保护您的亲属”)添加一个利他动机。这两种迹象都大大提高了依从性,尽管包括利他主义元素并没有显著增加陈述规范的影响。结果表明,医院要改善手卫生,不仅要方便地设置洗手液点液器,还要使点液器更显眼,并强调使用洗手液是一种常态。
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引用次数: 7
How behavioral science can inform policies to prevent discrimination against the Asian community in the era of COVID-19 在新冠肺炎时代,行为科学如何为防止歧视亚裔社区的政策提供信息
Q2 Social Sciences Pub Date : 2020-10-01 DOI: 10.1353/BSP.2020.0021
Abby Corrington, Mikki R. Hebl, Linnea C. Ng, Ivy Watson, Isabel Bilotta, Shannon K. Cheng, E. King
The Asian community in the United States has seen an enormous uptick in discriminatory experiences since the start of the COVID-19 pandemic. Asian individuals have reported discrimination within their workplaces, in their communities, and against Asian-owned businesses. Many for-profit organizations have failed to acknowledge this surge. We argue that organizations should adopt policies to protect their Asian employees and clientele. On the basis of behavioral science research and knowledge of best practices for promoting diversity and inclusion, we suggest that organizational leaders create crisis task forces to find ways to reduce discrimination against Asian employees and that the leaders more generally reaffirm organizational commitments to diversity and inclusion, communicate those commitments to stakeholders, visibly enact expected organizational norms related to diversity and inclusion, and establish or reassess accountability systems to ensure that policies and norms are followed.
自新冠肺炎大流行开始以来,美国亚裔社区的歧视经历大幅增加。亚裔个人报告称,他们在工作场所、社区和亚裔企业中存在歧视。许多营利性组织没有承认这一激增。我们认为,组织应该采取政策来保护其亚洲员工和客户。在行为科学研究和促进多样性和包容性最佳实践知识的基础上,我们建议组织领导人成立危机特别工作组,以找到减少对亚裔员工歧视的方法,并建议领导人更广泛地重申组织对多样性和包容的承诺,将这些承诺传达给利益相关者,明显制定与多样性和包容性相关的预期组织规范,并建立或重新评估问责制,以确保政策和规范得到遵守。
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引用次数: 0
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Behavioral Science and Policy
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