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Article Commentary: The importance of organizational communications in employees’ responses to diversity practices 文章评论:组织沟通在员工对多样性实践的反应中的重要性
Q2 Social Sciences Pub Date : 2020-04-01 DOI: 10.1177/237946152000600109
Jasmien Khattab
In “Synergy From Diversity: Managing Team Diversity to Enhance Performance,” Daan van Knippenberg, Lisa H. Nishii, and David J. G. Dwertmann observe that misalignment between diversity theory and actual diversity management practices often prevents organizations from achieving the systematic performance benefits diversity can bring.1 Whereas theory on diversity emphasizes the preconditions required to create synergy in groups that are diverse, diversity management practices have largely addressed legal concerns relating to discrimination and are rarely designed to promote the creative integration of diverse ideas. The authors suggest several helpful actions policymakers can take to increase synergy from diversity. These include developing specific procedures that spur teams to integrate diverse information and perspectives, leveraging the role of team leaders, establishing accountability structures for meeting diversity objectives, and implementing bundles of aligned practices. To those suggestions, I add two others, relating to the way organizations communicate about diversity practices.
Daan van Knippenberg、Lisa H.Nishii和David J.G。Dwertmann观察到,多样性理论与实际多样性管理实践之间的不一致往往会阻碍组织实现多样性所能带来的系统绩效效益。1而多样性理论强调在多样性群体中创造协同效应所需的先决条件,多样性管理实践在很大程度上解决了与歧视有关的法律问题,很少旨在促进多样性思想的创造性融合。作者提出了政策制定者可以采取的一些有益行动,以增强多样性的协同作用。其中包括制定具体程序,激励团队整合不同的信息和观点,利用团队领导者的作用,建立实现多样性目标的问责结构,以及实施一系列一致的做法。除此之外,我还补充了另外两项建议,涉及各组织就多样性做法进行沟通的方式。
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引用次数: 1
Article Commentary: The need for intersectional practices in addressing workplace diversity 文章评论:解决工作场所多样性的交叉实践的必要性
Q2 Social Sciences Pub Date : 2020-04-01 DOI: 10.1353/bsp.2020.0004
Courtney McCluney
In “Designing More Effective Practices for Reducing Workplace Inequality,” Quinetta Roberson, Eden King, and Mikki Hebl suggest robust strategies for addressing inequality.1 They also list unanswered questions, such as whether any practices improve employment opportunities across all demographic groups or contexts. I see one potential answer: that organizational leaders and researchers look to intersectionality as a framework for addressing inequalities that occur inside and outside of organizations.23 An intersectionality framework considers the effects of belonging to multiple social groups simultaneously—for instance, the ways that being both Black and a woman can undercut opportunities beyond the independent ways that being Black or being a woman can. The failure to recognize how diversity policies affect people who belong to multiple disadvantaged groups will perpetuate inequalities rather than eliminate them.
在《为减少职场不平等设计更有效的做法》一书中,奎尼塔·罗伯逊、伊登·金和米基·赫布尔提出了解决不平等问题的有力策略他们还列出了未解决的问题,例如是否有任何做法可以改善所有人口群体或背景下的就业机会。我看到了一个可能的答案:组织领导者和研究人员将交叉性视为解决组织内外不平等问题的框架交叉性框架考虑了同时属于多个社会群体的影响——例如,黑人和女性的双重身份可能会削弱机会,而不是作为黑人或女性的独立方式。未能认识到多元化政策如何影响属于多个弱势群体的人,将使不平等永久化,而不是消除不平等。
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引用次数: 1
Developing & delivering effective anti-bias training: Challenges & recommendations 开发和提供有效的反偏见培训:挑战和建议
Q2 Social Sciences Pub Date : 2020-04-01 DOI: 10.1177/237946152000600106
Evelyn R. Carter, I. Onyeador, Neil A. Lewis
Organizations invest nearly $8 billion annually in diversity training, but questions have arisen about whether training actually reduces biased attitudes, changes behavior, and increases diversity. In this article, we review the relevant evidence, noting that training should be explicitly aimed at increasing awareness of and concern about bias while at the same time providing strategies that attendees can use to change their behavior. After outlining five challenges to developing and delivering training that meets these goals, we provide evidence-based recommendations that organizations and facilitators can use as a blueprint for creating anti-bias training programs that work. One recommendation is to couple investment in anti-bias training with other diversity and inclusion initiatives to help ensure that the billions spent each year yield meaningful change.
组织每年在多样性培训上投资近80亿美元,但人们质疑培训是否真的能减少偏见,改变行为,增加多样性。在这篇文章中,我们回顾了相关证据,指出培训应明确旨在提高对偏见的认识和关注,同时提供参与者可以用来改变行为的策略。在概述了开发和提供满足这些目标的培训所面临的五大挑战后,我们提供了基于证据的建议,组织和辅导员可以将其作为制定有效的反偏见培训计划的蓝图。一项建议是将对反偏见培训的投资与其他多样性和包容性举措结合起来,以帮助确保每年花费的数十亿美元产生有意义的变化。
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引用次数: 54
Policy insights from the new science of well-being 新福祉科学的政策见解
Q2 Social Sciences Pub Date : 2020-04-01 DOI: 10.1177/237946152000600102
C. Graham, S. MacLennan
Nations routinely assess economic and social progress by measuring productivity, growth, longevity, and other objective indicators, and they then use the measures to guide policy. Yet the classic metrics do not directly assess an important goal of economic and social policies: improvements in people's own evaluations of their well-being. Improving people's feelings of well-being is important in its own right and can lead to enhanced personal and national economic prosperity. Today, governments at all levels—as well as businesses and community organizations—are increasingly complementing the standard measures with data from surveys that ask respondents about their day-to-day happiness, overall satisfaction with life, and sense of purpose. In this article, the authors describe many examples of how governments and other organizations are applying these measures of subjective well-being to inform and improve policy decisions.
各国通常通过衡量生产力、增长、寿命和其他客观指标来评估经济和社会进步,然后利用这些指标来指导政策。然而,经典的衡量标准并不能直接评估经济和社会政策的一个重要目标:改善人们对自己福祉的评价。改善人民的幸福感本身就很重要,可以促进个人和国家经济的繁荣。如今,各级政府以及企业和社区组织越来越多地用调查数据来补充标准衡量标准,这些数据询问受访者的日常幸福感、对生活的总体满意度和目标感。在这篇文章中,作者描述了许多政府和其他组织如何应用这些主观幸福感指标来为政策决策提供信息和改进的例子。
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引用次数: 4
Improving employee performance by developing empowering leaders & companies 通过培养有能力的领导者和公司来提高员工绩效
Q2 Social Sciences Pub Date : 2020-04-01 DOI: 10.1177/237946152000600103
Bradley L Kirkman, Gilad Chen, J. Mathieu
Empowerment has been a buzzword in many companies for decades, and research shows that empowerment enhances individual, team, and company performance. In practice, though, empowerment programs often fail. People who institute the programs frequently have a narrow understanding of what empowerment is, and this limited view probably helps to account for the failures. Drawing on several decades of organizational-science research, we provide a more useful, robust definition of empowerment and describe obstacles that company leaders and other employees can throw in the path of empowerment initiatives. We then provide empirically driven, practical recommendations for overcoming the obstacles and for otherwise enhancing employee empowerment, such as having leaders model empowerment and changing the company climate to align with more empowering policies and procedures.
几十年来,授权一直是许多公司的流行语,研究表明,授权可以提高个人、团队和公司的绩效。然而,在实践中,赋权计划经常失败。制定这些项目的人往往对什么是赋权有着狭隘的理解,这种有限的观点可能有助于解释失败的原因。根据几十年的组织科学研究,我们提供了一个更有用、更有力的授权定义,并描述了公司领导人和其他员工在授权举措的道路上可能遇到的障碍。然后,我们提供了经验驱动的、实用的建议,以克服障碍,并以其他方式增强员工赋权,例如让领导者树立赋权模式,改变公司氛围,使其与更具赋权性的政策和程序保持一致。
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引用次数: 0
Editors’ note 编者按
Q2 Social Sciences Pub Date : 2020-04-01 DOI: 10.1177/237946152000600101
Morela Hernandez, Craig R. Fox, Sim B. Sitkin
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引用次数: 0
Designing more effective practices for reducing workplace inequality 设计更有效的做法来减少工作场所的不平等
Q2 Social Sciences Pub Date : 2020-04-01 DOI: 10.1177/237946152000600104
Q. Roberson, E. King, Mikki R. Hebl
To explore the effectiveness of behavioral policy interventions on workplace inequality, we focus on four categories of interventions: affirmative action practices, targeted human resource management, diversity training, and accountability and transparency practices. We assess the impact of each of these approaches on improving employment outcomes for women and underrepresented minorities, and we highlight the approaches’ key design features. On the basis of this review, we offer recommendations for developing and implementing organizational policies and practices to increase workforce diversity and career growth at all levels and to decrease discrimination in the workplace. We also suggest directions for researchers, organizations, policymakers, and regulatory bodies to pursue.
为了探索行为政策干预对工作场所不平等的有效性,我们重点关注四类干预措施:平权行动实践、有针对性的人力资源管理、多样性培训以及问责制和透明度实践。我们评估了每种方法对改善妇女和代表性不足的少数群体的就业结果的影响,并强调了这些方法的关键设计特征。在这一审查的基础上,我们提出了制定和实施组织政策和做法的建议,以增加各级劳动力的多样性和职业发展,并减少工作场所的歧视。我们还为研究人员、组织、政策制定者和监管机构提出了方向。
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引用次数: 12
Article Commentary: Another challenge worth acknowledging 文章评论:另一个值得承认的挑战
Q2 Social Sciences Pub Date : 2020-04-01 DOI: 10.1177/237946152000600107
Derek R. Avery
I commend Evelyn R. Carter, Ivuoma N. Onyeador, and Neil A. Lewis, Jr., on their thorough, compelling, and thought-provoking article, “Developing & Delivering Effective Anti-Bias Training: Challenges & Recommendations,” which reviewed the challenges that organizations face in using diversity training to develop employee competence at interacting with people who differ from them.1 Although I recognize each of the challenges they present and respect the solutions they offer, I want to address an additional important challenge to developing a workforce that embraces diversity—namely, that organizations are dependent on the labor market to provide prospective employees who possess the knowledge, skills, abilities, and other competencies needed to fulfill job responsibilities, yet too much of the labor force seems to start off with little inclination or skill for interacting constructively with diverse groups. Roughly 20 years have passed since Nancy E. Day and Betty J. Glick published the results of a national assessment detailing the level of employer satisfaction with the diversity-related competency of typical college graduates in the United States.2 They concluded that “HR managers who responded believe that college graduates do not possess the critical skills that are needed to handle diversity” and that “a minority of the organizations surveyed attempt to fill the diversity KSA [knowledge, skills, and abilities] gaps through corporate training.”2 A good deal of anecdotal evidence suggests that these conditions persist today; hence, one could argue that organizations are being forced to do the best they can with the little they have been given.
我赞扬Evelyn R. Carter, Ivuoma N. Onyeador和Neil A. Lewis, Jr.,他们写了一篇深入、引人注目、发人深省的文章,《发展和提供有效的反偏见培训:挑战和建议》,其中回顾了组织在使用多元化培训来培养员工与不同人群互动能力时所面临的挑战虽然我认识到他们提出的每一个挑战,并尊重他们提供的解决方案,但我想解决一个额外的重要挑战,即发展一支拥抱多样性的劳动力队伍,即组织依赖于劳动力市场提供具有履行工作职责所需的知识、技能、能力和其他胜任能力的潜在员工。然而,太多的劳动力似乎一开始就缺乏与不同群体进行建设性互动的倾向或技能。大约20年前,Nancy E. Day和Betty J. Glick发表了一项全国性的评估结果,详细描述了雇主对美国典型大学毕业生与多样性相关的能力的满意度。2他们得出的结论是,“受访的人力资源经理认为,大学毕业生不具备处理多样性所需的关键技能”,“在接受调查的组织中,只有少数人试图填补多样性知识。技能(和能力)在公司培训中的差距。“大量的轶事证据表明,这些情况今天仍然存在;因此,有人可能会说,组织是被迫用他们得到的很少的东西做到最好。
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引用次数: 0
Rebuilding Trust between Police & Communities through Procedural Justice & Reconciliation 通过程序正义与和解重建警察与社区之间的信任
Q2 Social Sciences Pub Date : 2019-04-01 DOI: 10.1177/237946151900500104
T. C. O'Brien, T. Tyler
In many societies around the world, segments of the public strongly distrust legal and political authorities. Regardless of how the distrust arises, it lessens the possibilities for future social cohesion, democratic governance, and successful economic development—factors that define strong communities. How can authorities build trust amid a legacy of distrust? In this review, the authors focus on relations between the police and communities and draw on two psychological literatures that articulate evidence-informed trust-building strategies. One, the procedural justice approach, concentrates on the fair and respectful exercise of authority during everyday interactions between individuals. The other, reconciliation, involves gestures that are carried out at the community level with the expressed intention of addressing past injustice and that promise changes in an authority's future relations with a community. This review concludes with policy recommendations, drawn from both literatures, describing a process of trust building that involves substantive improvements in procedural justice combined with reconciliatory gestures that signal a sincere intent to increase trust through service to communities.
在世界各地的许多社会中,部分公众强烈不信任法律和政治当局。不管这种不信任是如何产生的,它都降低了未来社会凝聚力、民主治理和成功经济发展的可能性——这些因素定义了强大的社区。当局如何在不信任遗留下来的情况下建立信任?在这篇综述中,作者关注警察和社区之间的关系,并借鉴了两篇心理学文献,阐明了基于证据的信任建立策略。一种是程序正义方法,侧重于在个人之间的日常互动中公平和尊重地行使权力。另一种是和解,涉及在社区一级进行的姿态,表达了解决过去不公正的意图,并承诺改变当局与社区的未来关系。本文总结了从两篇文献中得出的政策建议,描述了一个信任建立的过程,该过程涉及程序正义的实质性改进,并结合和解姿态,表明通过为社区提供服务来增加信任的真诚意图。
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引用次数: 16
Together from afar: Introducing a Diary Contact Technique for Improving Intergroup Relations 远道而来:介绍一种改善团队关系的日记联系技巧
Q2 Social Sciences Pub Date : 2019-04-01 DOI: 10.1177/237946151900500103
J. Jackson, M. Gelfand, N. Ayub, Jasmine L. Wheeler
Bringing groups into direct contact is a popular way to break down negative stereotypes but is logistically challenging when groups are geographically distant or otherwise isolated. To address this issue, we present the diary contact technique (DCT), a methodology designed to improve relations between such groups via positive contact. In the DCT., individuals read real diary entries written by a member of their own culture (the in-group) or another culture (the out-group), with the prediction that reading out-group diary entries will reduce stereotyping. In this randomized controlled study, we validate the DCT's effectiveness in samples of Americans and Pakistanis. Individuals who received out-group diaries perceived less cultural distance between the two groups after the intervention, whereas participants who received in-group diaries showed no change in perceived cultural distance. The reductions in perceived cultural distance mediated decreases in negative stereotyping of the out-groups. These results suggest that the DCT is a promising tool for improving relations between cultures.
让群体直接接触是打破负面刻板印象的一种流行方式,但当群体在地理上相距遥远或以其他方式孤立时,在后勤上是一项挑战。为了解决这个问题,我们提出了日记接触技术(DCT),一种旨在通过积极接触改善这些群体之间关系的方法。在DCT中。在这项研究中,个体阅读来自本文化(内群体)或另一文化(外群体)的成员写的真实日记,并预测阅读外群体的日记条目会减少刻板印象。在这项随机对照研究中,我们在美国和巴基斯坦的样本中验证了DCT的有效性。接受外组日记的个体在干预后感知到两组之间的文化距离减小,而接受内组日记的参与者在感知到的文化距离上没有变化。感知文化距离的减少介导了外群体负面刻板印象的减少。这些结果表明,DCT是一个有前途的工具,以改善文化之间的关系。
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引用次数: 0
期刊
Behavioral Science and Policy
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