This study introduces the moderating influence of leadership style on the connexion between knowledge management and organizational performance studies. We present a Knowledge-Based Theory and associated hypotheses for testing. A survey design using a case study approach of four organisations in the Petroleum, Energy, Micro Banking, and Education sectors in Ghana was used to collect quantitative data. Data analysis shows the Structural Equation Modelling of the study using Analysis of Moment Structures. The outcome shows a strong and significant relationship between Organisational Performance and Knowledge Management as well as Leadership Style and Organisational Performance. However, results indicate that Leadership Style does not moderate the relationship between Knowledge Management and Organisational Performance. The implication of the study suggests the implementation of comprehensive knowledge management policies through employees to enhance organisational performance.
{"title":"Knowledge Management Practices for Enhanced Organisational Performance: Can Leadership Style be a Moderator?","authors":"R. B. Coffie, K. Boateng, Abu Alhassan","doi":"10.34190/ejkm.21.1.2771","DOIUrl":"https://doi.org/10.34190/ejkm.21.1.2771","url":null,"abstract":"This study introduces the moderating influence of leadership style on the connexion between knowledge management and organizational performance studies. We present a Knowledge-Based Theory and associated hypotheses for testing. A survey design using a case study approach of four organisations in the Petroleum, Energy, Micro Banking, and Education sectors in Ghana was used to collect quantitative data. Data analysis shows the Structural Equation Modelling of the study using Analysis of Moment Structures. The outcome shows a strong and significant relationship between Organisational Performance and Knowledge Management as well as Leadership Style and Organisational Performance. However, results indicate that Leadership Style does not moderate the relationship between Knowledge Management and Organisational Performance. The implication of the study suggests the implementation of comprehensive knowledge management policies through employees to enhance organisational performance.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49613986","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Kyriakos Christofi, Pieris Chourides, George Papageorgiou
This paper investigates the effects of knowledge assets on firm’s value. Developing knowledge assets has been gaining momentum in recent years under the lens and scope of knowledge management. However, there is an ongoing debate regarding the optimum level and combination of knowledge assets that would lead to firm’s value maximization. The aim of this paper is to provide a resolution to this debate by investigating how knowledge assets affect firm’s value and competitiveness in a real market context. By means of accounting indicators data, an examination is carried out on the identifiable knowledge assets derived from company annual reports. Consequently, the impact on firm’s value over time is explored via multiple regression analysis using panel data. As a result, the optimal structure/balance between internal and external knowledge assets that lead to maximum market value is explored. The main findings show that knowledge assets generate greater firm value when they are coupled with complimentary assets. Additionally, externally acquired knowledge is equally important as knowledge which has been developed from internal research and development efforts. As a result, it is shown that an optimal balance between internal and external knowledge assets leads to greater firm value. Note that while similar studies tend to explore the impact of knowledge assets on various aspects, such as international and innovation performance, little has been done to investigate the impact of knowledge on the overall value of the firm. The presented study is not limited to product development, but it takes into consideration the capitalization of those products in the real market context. Thereby, managerial implications are explored, and suggestions are given on specific structures of knowledge assets that maximize organizational value.
{"title":"Revealing a Non-linear Relationship Between Knowledge Assets and Firm’s Value","authors":"Kyriakos Christofi, Pieris Chourides, George Papageorgiou","doi":"10.34190/ejkm.21.1.2889","DOIUrl":"https://doi.org/10.34190/ejkm.21.1.2889","url":null,"abstract":"This paper investigates the effects of knowledge assets on firm’s value. Developing knowledge assets has been gaining momentum in recent years under the lens and scope of knowledge management. However, there is an ongoing debate regarding the optimum level and combination of knowledge assets that would lead to firm’s value maximization. The aim of this paper is to provide a resolution to this debate by investigating how knowledge assets affect firm’s value and competitiveness in a real market context. By means of accounting indicators data, an examination is carried out on the identifiable knowledge assets derived from company annual reports. Consequently, the impact on firm’s value over time is explored via multiple regression analysis using panel data. As a result, the optimal structure/balance between internal and external knowledge assets that lead to maximum market value is explored. The main findings show that knowledge assets generate greater firm value when they are coupled with complimentary assets. Additionally, externally acquired knowledge is equally important as knowledge which has been developed from internal research and development efforts. As a result, it is shown that an optimal balance between internal and external knowledge assets leads to greater firm value. Note that while similar studies tend to explore the impact of knowledge assets on various aspects, such as international and innovation performance, little has been done to investigate the impact of knowledge on the overall value of the firm. The presented study is not limited to product development, but it takes into consideration the capitalization of those products in the real market context. Thereby, managerial implications are explored, and suggestions are given on specific structures of knowledge assets that maximize organizational value.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-03-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43514234","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Kevin Zhai, N. Masoodi, Lan Zhang, M. Yousef, M. Qoronfleh
Perhaps the main goal of healthcare management is the attainment of effective, efficient, equitable, timely, safe, and patient-centered care. At the core of this lies the need for an integrated pathway for healthcare data storage, analysis, and utilization. The potential exists for a centralized, cloud-based system that links physicians, hospitals, public health agencies, insurance and pharmaceutical companies, and most importantly, patients. Such a system could improve clinical quality management and support the delivery of consistent and effective treatments. Undoubtedly, massive integration of personalized health and large-scale epidemiological and molecular data, coupled with the use of artificial intelligence and machine learning, is already in process. Here, we envision the healthcare fusion framework, which unites all stakeholders in healthcare. This fusion aims to achieve culturally and demographically relevant outcomes in precision medicine and population health, in ways that are convincing to stakeholders and investors. In addition, the proposed framework may prove relevant in informing governmental and private sector responses to sudden public health crises.
{"title":"Healthcare Fusion: An Innovative Framework for Health Information Management","authors":"Kevin Zhai, N. Masoodi, Lan Zhang, M. Yousef, M. Qoronfleh","doi":"10.34190/ejkm.20.3.2968","DOIUrl":"https://doi.org/10.34190/ejkm.20.3.2968","url":null,"abstract":"Perhaps the main goal of healthcare management is the attainment of effective, efficient, equitable, timely, safe, and patient-centered care. At the core of this lies the need for an integrated pathway for healthcare data storage, analysis, and utilization. The potential exists for a centralized, cloud-based system that links physicians, hospitals, public health agencies, insurance and pharmaceutical companies, and most importantly, patients. Such a system could improve clinical quality management and support the delivery of consistent and effective treatments. Undoubtedly, massive integration of personalized health and large-scale epidemiological and molecular data, coupled with the use of artificial intelligence and machine learning, is already in process. Here, we envision the healthcare fusion framework, which unites all stakeholders in healthcare. This fusion aims to achieve culturally and demographically relevant outcomes in precision medicine and population health, in ways that are convincing to stakeholders and investors. In addition, the proposed framework may prove relevant in informing governmental and private sector responses to sudden public health crises. ","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41687984","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
G. Antonucci, M. Berardi, A. Ziruolo, Fabrizia Fontana
The post Covid-19 world is characterized by new technologies and a smart city approach. For this reason, the public sector must shift from the classic paradigms to a new way, following a Knowledge Management (KM) approach, to perform its role in dealing with emergency situations. Starting from classical KM models, we conducted a regional case study, showing how the process of rethinking is boosted by citizens’ needs and pushed by the trust of the stakeholders in the central authority. In fact, as highlighted by part of the international literature, local authorities’ planning aims to achieve public value and alignment between stakeholders and policy making represents one of the main goals to be achieved. With an OLS regression we estimated the correlation between the trust of citizens and the statutory actions taken by central and peripheral government, showing that only with the alignment of public policies and the will of the citizens is it possible to overcome a crisis. Moreover, we underline the gaps in the literature and the missing links, with the aim of creating a KM model that can also be applied in the near future.
{"title":"Trust And Governance in a Rethinking of Classical Knowledge Management Paradigms: Toolkits for Public Sector During the COVID-19 Emergency","authors":"G. Antonucci, M. Berardi, A. Ziruolo, Fabrizia Fontana","doi":"10.34190/ejkm.20.3.2603","DOIUrl":"https://doi.org/10.34190/ejkm.20.3.2603","url":null,"abstract":"The post Covid-19 world is characterized by new technologies and a smart city approach. For this reason, the public sector must shift from the classic paradigms to a new way, following a Knowledge Management (KM) approach, to perform its role in dealing with emergency situations. Starting from classical KM models, we conducted a regional case study, showing how the process of rethinking is boosted by citizens’ needs and pushed by the trust of the stakeholders in the central authority. In fact, as highlighted by part of the international literature, local authorities’ planning aims to achieve public value and alignment between stakeholders and policy making represents one of the main goals to be achieved. With an OLS regression we estimated the correlation between the trust of citizens and the statutory actions taken by central and peripheral government, showing that only with the alignment of public policies and the will of the citizens is it possible to overcome a crisis. Moreover, we underline the gaps in the literature and the missing links, with the aim of creating a KM model that can also be applied in the near future.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47787964","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In the last years, several studies dealt with smart working (SW) and its evolution during the pandemic. Most of them discussed benefits, drawbacks and drivers for successful implementation. Few studies investigated the impact on organization performance. It is not clear to what extent SW, especially in the emergence phase of the Covid-19 pandemic, has impacted the organizations, both at macro- and micro- structure level, and whether it may result into increased productivity and better innovation performance. The paper aims at investigating whether and under which conditions companies that adopted SW during the Covid-19 pandemic improved their performance. To achieve such a goal, based on a literature review, we develop a theoretical framework to describe the impact of SW on organization performance. Then, we design and administer a survey to test it. In particular, a questionnaire to empirically test the framework is developed, administered, and validated. In the paper we present a preliminary analysis of the results of the survey, which offers some interesting insights for theory and practice. In particular, by analysing the impact of the implementation of this new work modality on the organization performance, the paper contributes to the research on SW. Also, by developing a valid and reliable questionnaire, we provide a useful tool to help investigate whether and to what extent SW allows for productivity increase and better innovation performance. The tools also help retrieving information about the workers’ perceptions regarding the implementation of smart working in their own company.
{"title":"The Impact of Smart Working on Organization Performance","authors":"N. Carbonara, R. Pellegrino, B. Scozzi","doi":"10.34190/ejkm.20.3.2611","DOIUrl":"https://doi.org/10.34190/ejkm.20.3.2611","url":null,"abstract":"In the last years, several studies dealt with smart working (SW) and its evolution during the pandemic. Most of them discussed benefits, drawbacks and drivers for successful implementation. Few studies investigated the impact on organization performance. It is not clear to what extent SW, especially in the emergence phase of the Covid-19 pandemic, has impacted the organizations, both at macro- and micro- structure level, and whether it may result into increased productivity and better innovation performance. The paper aims at investigating whether and under which conditions companies that adopted SW during the Covid-19 pandemic improved their performance. To achieve such a goal, based on a literature review, we develop a theoretical framework to describe the impact of SW on organization performance. Then, we design and administer a survey to test it. In particular, a questionnaire to empirically test the framework is developed, administered, and validated. In the paper we present a preliminary analysis of the results of the survey, which offers some interesting insights for theory and practice. In particular, by analysing the impact of the implementation of this new work modality on the organization performance, the paper contributes to the research on SW. Also, by developing a valid and reliable questionnaire, we provide a useful tool to help investigate whether and to what extent SW allows for productivity increase and better innovation performance. The tools also help retrieving information about the workers’ perceptions regarding the implementation of smart working in their own company.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49187885","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Murray E. Jennex, Alexandra Durcikova, Ilona Ilvonen
2020 and 2021 have shown us that the likelihood of extreme events is more significant than we would have expected. Due to extreme circumstances, organizational resources are stretched to their limits, making organizations more vulnerable to attacks affecting their knowledge systems and knowledge assets. This paper conducts an intelligence-based threat assessment by analyzing published reports on events during the 2020-21 period against a set of five knowledge risks to identify threats and determine if they increase the likelihood of these risks occurring. We identify six possible changes in knowledge risk strategy to mitigate these threats: proper knowledge identification, guidelines for employee online behavior, identification and evaluation of online communication channels, re-evaluation of how work is to be performed, creation of knowledge capture processes for departing personnel, and performing a knowledge risk re-assessment. Additionally, we conclude that organizations need expertise in identifying and countering misinformation and disinformation to defend themselves from these new cyber threats.
{"title":"Modifying Knowledge Risk Strategy Using Threat Lessons Learned from COVID-19 in 2020-21 in the United States","authors":"Murray E. Jennex, Alexandra Durcikova, Ilona Ilvonen","doi":"10.34190/ejkm.20.3.2606","DOIUrl":"https://doi.org/10.34190/ejkm.20.3.2606","url":null,"abstract":"2020 and 2021 have shown us that the likelihood of extreme events is more significant than we would have expected. Due to extreme circumstances, organizational resources are stretched to their limits, making organizations more vulnerable to attacks affecting their knowledge systems and knowledge assets. This paper conducts an intelligence-based threat assessment by analyzing published reports on events during the 2020-21 period against a set of five knowledge risks to identify threats and determine if they increase the likelihood of these risks occurring. We identify six possible changes in knowledge risk strategy to mitigate these threats: proper knowledge identification, guidelines for employee online behavior, identification and evaluation of online communication channels, re-evaluation of how work is to be performed, creation of knowledge capture processes for departing personnel, and performing a knowledge risk re-assessment. Additionally, we conclude that organizations need expertise in identifying and countering misinformation and disinformation to defend themselves from these new cyber threats. ","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47751508","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of the present study is to capture the specific forces that are intensifying in the COVID-19 context, which stimulate the adaptation of some knowledge workers characteristics into mutated traits – the traits of knowmads. Also, the present study aims at exploring how this transformation is presented in the literature. Defined by John Moravec, the term "knowmad" describes those workers that stand out by being proficient in working with anybody, anywhere, at any time. As an autonomous knowledge worker apt to develop business ecosystems in real, virtual, or hybrid working environments, knowmads are not confined to employees of a single organization. A steady evolution in this respect has been visible for the last decade already. Still, it accelerated during COVID-19 pandemics, due to the global economic crisis. Studies show that the trend will continue to develop in the post-pandemic environment, as the prevalence of flexible, remote work during pandemics has increased from a niche occurrence to a widespread practice over the past nearly two years. Because of the COVID-19 pandemic, an unprecedented number of employees worked from remote locations, on flexible schedules, and were not under the direct control of their supervisors. This study aims to explore and capture the main forces powered by COVID-19 pandemics, which stimulated the change of certain knowledge workers characteristics into a mutation towards knowmads characteristics. The authors implemented a critical literature analysis, and a computer-aided bibliometric analysis performed with the help of VOSviewer version 1.6.17 software. Findings demonstrate that the COVID-19 context boosted the transformation of the knowledge workers into knowmads, and the process is not going to end soon. Also, the search performed with VOSviewer shows a significant absence of knowledge concerning the transformation of corporate knowledge workers into self-managed knowmads.
{"title":"Knowmads as Possible Mutants of Knowledge Workers in the Brave post-COVID World","authors":"C. Bratianu","doi":"10.34190/ejkm.20.3.2570","DOIUrl":"https://doi.org/10.34190/ejkm.20.3.2570","url":null,"abstract":"The purpose of the present study is to capture the specific forces that are intensifying in the COVID-19 context, which stimulate the adaptation of some knowledge workers characteristics into mutated traits – the traits of knowmads. Also, the present study aims at exploring how this transformation is presented in the literature. Defined by John Moravec, the term \"knowmad\" describes those workers that stand out by being proficient in working with anybody, anywhere, at any time. As an autonomous knowledge worker apt to develop business ecosystems in real, virtual, or hybrid working environments, knowmads are not confined to employees of a single organization. A steady evolution in this respect has been visible for the last decade already. Still, it accelerated during COVID-19 pandemics, due to the global economic crisis. Studies show that the trend will continue to develop in the post-pandemic environment, as the prevalence of flexible, remote work during pandemics has increased from a niche occurrence to a widespread practice over the past nearly two years. Because of the COVID-19 pandemic, an unprecedented number of employees worked from remote locations, on flexible schedules, and were not under the direct control of their supervisors. This study aims to explore and capture the main forces powered by COVID-19 pandemics, which stimulated the change of certain knowledge workers characteristics into a mutation towards knowmads characteristics. The authors implemented a critical literature analysis, and a computer-aided bibliometric analysis performed with the help of VOSviewer version 1.6.17 software. Findings demonstrate that the COVID-19 context boosted the transformation of the knowledge workers into knowmads, and the process is not going to end soon. Also, the search performed with VOSviewer shows a significant absence of knowledge concerning the transformation of corporate knowledge workers into self-managed knowmads.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43346934","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study examined the antecedent variables of using audit software tools to assist the auditor in completing tasks. Data were collected by distributing 303 questionnaires to auditors in Indonesia, while the technology acceptance model was used as the basis for constructing the required hypothesis. The returned questionnaires were tested for validity and reliability at the trial stage and after data collection. The data collected was analyzed using SmartPLS Ver.3.2.9 software, a structural equation modeling approach. The result showed that thirteen hypotheses were tested, of which four were rejected and nine were accepted. Furthermore, auditors' acceptance of new information systems depends on anxiety level, ease of use, and understanding of the application's usefulness. Hence, parties interested in using the audit software must conduct intensive introduction and training, which are critical to its successful implementation. Training reduces anxiety and increases computer intellectual capital and ease of use, which are important for the possible acceptance of a new system. Appropriate training reduces auditors' anxiety about using new applications and increases their intellectual capital. It will reduce paradox in conditions where investment in information systems is expensive but has low returns. The three-stage Sobel test concludes anxiety and intellectual capital are intervening variable, therefore, implementing the application in a hurry will reduce its actual usage.
{"title":"Role of Training for Successful Use of Audit Tool Software","authors":"A. Kustono","doi":"10.34190/ejkm.20.2.2393","DOIUrl":"https://doi.org/10.34190/ejkm.20.2.2393","url":null,"abstract":"This study examined the antecedent variables of using audit software tools to assist the auditor in completing tasks. Data were collected by distributing 303 questionnaires to auditors in Indonesia, while the technology acceptance model was used as the basis for constructing the required hypothesis. The returned questionnaires were tested for validity and reliability at the trial stage and after data collection. The data collected was analyzed using SmartPLS Ver.3.2.9 software, a structural equation modeling approach. The result showed that thirteen hypotheses were tested, of which four were rejected and nine were accepted. Furthermore, auditors' acceptance of new information systems depends on anxiety level, ease of use, and understanding of the application's usefulness. Hence, parties interested in using the audit software must conduct intensive introduction and training, which are critical to its successful implementation. Training reduces anxiety and increases computer intellectual capital and ease of use, which are important for the possible acceptance of a new system. Appropriate training reduces auditors' anxiety about using new applications and increases their intellectual capital. It will reduce paradox in conditions where investment in information systems is expensive but has low returns. The three-stage Sobel test concludes anxiety and intellectual capital are intervening variable, therefore, implementing the application in a hurry will reduce its actual usage.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41521708","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Nowadays, knowledge is considered a key resource for organizations, crucial for obtaining long-term sustainable competitive. In line with this principle, many organizations are making efforts toward the implementation of knowledge management (KM) initiatives, recognizing that their competitive foundation lies in the effective way to capture, retain, store and share knowledge. Although companies are increasingly competing based on their ability to effectively manage knowledge, there are still numerous challenges for organizations that intend to implement a KM system. Thus, for a successful implementation of KM in organizations, it is crucial to understand which factors are critical for the effectiveness of KM processes and lead to competitive advantage. Although there are many studies related to critical success factors of KM, few bring together the CSFs in a systematic and extensive manner. This paper aims to have a comprehensive and up-to-date view of the critical factors that lead to the success of KM implementations in organizations. Data was collected from a systematic literature review, using PRISMA flow diagram to summarize it. The critical success factors collected were standardized and categorized into categories and dimensions. In this sense, 25 categories of critical success factors were created and categorized in 4 dimensions: Organization, Technology, Knowledge and KM Capability, and External Influence. The results found suggest that factors related to the organization and people, such as the definition of a clear strategy, the definition of performance measures to evaluate and monitor the strategy, the involvement of top management, or even the organizational culture itself, represent some of the factors that have the most influence on the successful implementation of KM initiatives. With this research, it is expected to contribute from a theoretical perspective to the KM area through the compilation, categorization and classification of a set of critical success factors reported in the literature. From a practical perspective, the results of this study can help any organization, regardless of sector, supporting the preparation and improvement of strategies in this area.
{"title":"Critical Factors for a Successful Knowledge Management Implementation","authors":"I. Onofre, L. Teixeira","doi":"10.34190/ejkm.20.2.2357","DOIUrl":"https://doi.org/10.34190/ejkm.20.2.2357","url":null,"abstract":"Nowadays, knowledge is considered a key resource for organizations, crucial for obtaining long-term sustainable competitive. In line with this principle, many organizations are making efforts toward the implementation of knowledge management (KM) initiatives, recognizing that their competitive foundation lies in the effective way to capture, retain, store and share knowledge. Although companies are increasingly competing based on their ability to effectively manage knowledge, there are still numerous challenges for organizations that intend to implement a KM system. Thus, for a successful implementation of KM in organizations, it is crucial to understand which factors are critical for the effectiveness of KM processes and lead to competitive advantage. Although there are many studies related to critical success factors of KM, few bring together the CSFs in a systematic and extensive manner. This paper aims to have a comprehensive and up-to-date view of the critical factors that lead to the success of KM implementations in organizations. Data was collected from a systematic literature review, using PRISMA flow diagram to summarize it. The critical success factors collected were standardized and categorized into categories and dimensions. In this sense, 25 categories of critical success factors were created and categorized in 4 dimensions: Organization, Technology, Knowledge and KM Capability, and External Influence. The results found suggest that factors related to the organization and people, such as the definition of a clear strategy, the definition of performance measures to evaluate and monitor the strategy, the involvement of top management, or even the organizational culture itself, represent some of the factors that have the most influence on the successful implementation of KM initiatives. With this research, it is expected to contribute from a theoretical perspective to the KM area through the compilation, categorization and classification of a set of critical success factors reported in the literature. From a practical perspective, the results of this study can help any organization, regardless of sector, supporting the preparation and improvement of strategies in this area.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47650933","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Nontouch Srisuksa, Mongkolchai Wiriyapinit, P. Bhattarakosol
There have been many studies in the past that have demonstrated knowledge transfer in a variety of settings. However, only a small proportion of research has focused on knowledge transfer for software project managers. This study explores knowledge transfer factors with the goal of gaining a better understanding of those factors for software project managers at all levels, including those who have prior expertise in the field and those who are new to the field. Qualitative data was acquired through in-depth interviews with 12 software project managers using semi-structured questions to investigate all factors involved. In accordance with the findings, nine potential factors have been identified as influencing knowledge transfer among software project managers. It is anticipated that the findings of this study will be advantageous to the corporate sector, public authorities, and entrepreneurs in the field of project management. The findings can be used as guidelines for software project managers’ practices and progress in knowledge transfer within project management to maximize profits in the business.
{"title":"Software Project Managers' Knowledge Transfer: An In-Depth Interview","authors":"Nontouch Srisuksa, Mongkolchai Wiriyapinit, P. Bhattarakosol","doi":"10.34190/ejkm.20.2.2365","DOIUrl":"https://doi.org/10.34190/ejkm.20.2.2365","url":null,"abstract":"There have been many studies in the past that have demonstrated knowledge transfer in a variety of settings. However, only a small proportion of research has focused on knowledge transfer for software project managers. This study explores knowledge transfer factors with the goal of gaining a better understanding of those factors for software project managers at all levels, including those who have prior expertise in the field and those who are new to the field. Qualitative data was acquired through in-depth interviews with 12 software project managers using semi-structured questions to investigate all factors involved. In accordance with the findings, nine potential factors have been identified as influencing knowledge transfer among software project managers. It is anticipated that the findings of this study will be advantageous to the corporate sector, public authorities, and entrepreneurs in the field of project management. The findings can be used as guidelines for software project managers’ practices and progress in knowledge transfer within project management to maximize profits in the business.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46249518","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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