Zulfikar Alimuddin, J. Tjakraatmadja, Achmad Ghazali, H. Ginting
Pedagogical Content Knowledge (PCK) is a form of knowledge that has a big role in determining the success of the teaching and learning process in the classroom. Teachers in one school tend to have different levels of PCK, depending on each teacher’s background knowledge and experience. Previous professional teacher development schemes in Indonesia have been held in a way that emphasises the teacher’s individual learning aspects, were held separately between different teaching subjects (such as through a Mandatory Regional Teacher Meetings based on subject matters, known as “MGMP” in Indonesia), and has a lack of documented reports about the impact of that training on teaching. This study offers an alternative way to improve teachers' PCK using the knowledge creation approach. This study used the SECI model to design a procedure to facilitate teachers from the same school to share, externalise, combine, and internalise other teachers’ PCK for their own teaching practice. The procedures of this study have addressed several problems that are found in previous attempts of using PCK in an educational setting. This study found that one cycle of the SECI model could improve teachers' PCK (F(2, 40) = 68,963, p < 0,05) and has the potential to close the gap between teachers’ PCK levels. Further research on an iterative SECI model to improve PCK with a longer timeframe and that evaluates factors that might affect the SECI process is needed to explore the potential of creating a shared perspective of PCK among teachers and create a contextual standard for a school as an educational institution. Exploratory research regarding teachers’ natural knowledge sharing and knowledge acquisition is also offered.
{"title":"Using Seci To Improve Teachers’ Pedagogical Content Knowledge","authors":"Zulfikar Alimuddin, J. Tjakraatmadja, Achmad Ghazali, H. Ginting","doi":"10.34190/EJKM.19.1.2146","DOIUrl":"https://doi.org/10.34190/EJKM.19.1.2146","url":null,"abstract":"Pedagogical Content Knowledge (PCK) is a form of knowledge that has a big role in determining the success of the teaching and learning process in the classroom. Teachers in one school tend to have different levels of PCK, depending on each teacher’s background knowledge and experience. Previous professional teacher development schemes in Indonesia have been held in a way that emphasises the teacher’s individual learning aspects, were held separately between different teaching subjects (such as through a Mandatory Regional Teacher Meetings based on subject matters, known as “MGMP” in Indonesia), and has a lack of documented reports about the impact of that training on teaching. This study offers an alternative way to improve teachers' PCK using the knowledge creation approach. This study used the SECI model to design a procedure to facilitate teachers from the same school to share, externalise, combine, and internalise other teachers’ PCK for their own teaching practice. The procedures of this study have addressed several problems that are found in previous attempts of using PCK in an educational setting. This study found that one cycle of the SECI model could improve teachers' PCK (F(2, 40) = 68,963, p < 0,05) and has the potential to close the gap between teachers’ PCK levels. Further research on an iterative SECI model to improve PCK with a longer timeframe and that evaluates factors that might affect the SECI process is needed to explore the potential of creating a shared perspective of PCK among teachers and create a contextual standard for a school as an educational institution. Exploratory research regarding teachers’ natural knowledge sharing and knowledge acquisition is also offered.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":"19 1","pages":"1-14"},"PeriodicalIF":0.0,"publicationDate":"2021-05-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47312287","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This qualitative study investigated antecedents of knowledge sharing in the public sector. Basing on the theory of planned behaviour and literature review, three antecedents guided the conceptualization of the study namely; employee attitudes, subjective or social norms and perceived behaviour control. Data from the 19 in-depth interviews were thematically analyzed. Findings revealed that employee attitudes towards knowledge sharing in the public sector were both positive and negative. While the theory of planned behaviour focuses on the attitudes of knowledge givers, it emerged that the knowledge seekers’ attitudes mattered as well. Subjective norms were prevalent in meetings, teams, job rotation as well as in the Communities of Practice (CoP). The finding that Communities of Practice were disconnected in terms of knowledge sharing emerged surprising because we had not envisaged it since previous studies have not investigated it. Perceived behaviour control was modified by scanty organizational resources as well as incentives and policies. The study proposes knowledge sharing model for both practitioners and researchers.
{"title":"Antecedents of Knowledge Sharing Behaviour in the Public Sector","authors":"Everest Turyahikayo, V. Pillay, M. B. Muhenda","doi":"10.34190/EJKM.19.1.2195","DOIUrl":"https://doi.org/10.34190/EJKM.19.1.2195","url":null,"abstract":"This qualitative study investigated antecedents of knowledge sharing in the public sector. Basing on the theory of planned behaviour and literature review, three antecedents guided the conceptualization of the study namely; employee attitudes, subjective or social norms and perceived behaviour control. Data from the 19 in-depth interviews were thematically analyzed. Findings revealed that employee attitudes towards knowledge sharing in the public sector were both positive and negative. While the theory of planned behaviour focuses on the attitudes of knowledge givers, it emerged that the knowledge seekers’ attitudes mattered as well. Subjective norms were prevalent in meetings, teams, job rotation as well as in the Communities of Practice (CoP). The finding that Communities of Practice were disconnected in terms of knowledge sharing emerged surprising because we had not envisaged it since previous studies have not investigated it. Perceived behaviour control was modified by scanty organizational resources as well as incentives and policies. The study proposes knowledge sharing model for both practitioners and researchers.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":"19 1","pages":"33-42"},"PeriodicalIF":0.0,"publicationDate":"2021-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45410780","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research brings out the impact of training and professional experience on organizational absorptive capacity and the use of Sales Force Automation (SFA). A quantitative study was conducted on a sample of 186 medical sales representatives who work in the pharmaceutical industry. The method of structural equations based on the PLS approach and linear regression have been deployed for data analysis. The results reveal a positive impact of the training over organizational absorptive capacity (potential absorptive capacity and realized absorptive capacity) and the use of SFA as well as a positive impact of professional experience on organizational absorptive capacity. Furthermore, the organizational absorptive capacity has a positive influence on the use of the SFA. This study contributes to the literature on SFA use by examining the role of training, professional experience, realized and potential absorptive capacities in the SFA use. This research is appropriate for managers of pharmaceutical companies who constantly seek to improve the use of SFA technologies. Thus, the staff of these companies is more likely to perform their duties in a way that promotes their realized and potential absorptive capacities and the best use of SFA through continuous training for inexperienced and experienced salespeople.
{"title":"The Effects of Organizational Absorptive Capacity, Professional Experience and Training over the Use of Sales Force Automation","authors":"Kaouther Jridi, Amel Chaabouni","doi":"10.34190/EJKM.19.1.2148","DOIUrl":"https://doi.org/10.34190/EJKM.19.1.2148","url":null,"abstract":"This research brings out the impact of training and professional experience on organizational absorptive capacity and the use of Sales Force Automation (SFA). A quantitative study was conducted on a sample of 186 medical sales representatives who work in the pharmaceutical industry. The method of structural equations based on the PLS approach and linear regression have been deployed for data analysis. The results reveal a positive impact of the training over organizational absorptive capacity (potential absorptive capacity and realized absorptive capacity) and the use of SFA as well as a positive impact of professional experience on organizational absorptive capacity. Furthermore, the organizational absorptive capacity has a positive influence on the use of the SFA. This study contributes to the literature on SFA use by examining the role of training, professional experience, realized and potential absorptive capacities in the SFA use. This research is appropriate for managers of pharmaceutical companies who constantly seek to improve the use of SFA technologies. Thus, the staff of these companies is more likely to perform their duties in a way that promotes their realized and potential absorptive capacities and the best use of SFA through continuous training for inexperienced and experienced salespeople.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":"19 1","pages":"15-32"},"PeriodicalIF":0.0,"publicationDate":"2021-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48240055","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Knowledge Management (KM) systems were implemented widely in corporate organizations for past three decades, but there is little research on KM in schools. The key objectives of this study are to identify the major components of School Knowledge Management and analyze the impact of KM in secondary education on academic performance, based on the perception of school teachers. The survey-based study is conducted in government schools of an Indian State. Exploratory Factor Analysis and Binary Logistic Regression methods are used to identify the KM factors and their impact on academic performance. This study identified the processes and enablers of school KM and its impact on academic performance. Academic performance, being mentioned as the primary outcome of School KM has not been empirically tested from a School KM perspective earlier. Knowledge creation, technology infrastructure and teacher’s competency are identified as KM variables that can significantly influence the Academic Performance and therefore the schools can initiate policies and methods to improve these vital factors.
{"title":"Knowledge Management and Academic Performance in Indian Public Schools","authors":"Arunima Kambikanon Valacherry, P. Pakkeerappa","doi":"10.34190/ejkm.19.1.2343","DOIUrl":"https://doi.org/10.34190/ejkm.19.1.2343","url":null,"abstract":"Knowledge Management (KM) systems were implemented widely in corporate organizations for past three decades, but there is little research on KM in schools. The key objectives of this study are to identify the major components of School Knowledge Management and analyze the impact of KM in secondary education on academic performance, based on the perception of school teachers. The survey-based study is conducted in government schools of an Indian State. Exploratory Factor Analysis and Binary Logistic Regression methods are used to identify the KM factors and their impact on academic performance. This study identified the processes and enablers of school KM and its impact on academic performance. Academic performance, being mentioned as the primary outcome of School KM has not been empirically tested from a School KM perspective earlier. Knowledge creation, technology infrastructure and teacher’s competency are identified as KM variables that can significantly influence the Academic Performance and therefore the schools can initiate policies and methods to improve these vital factors.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69826339","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper aims to contribute to the literature on knowledge construction and knowledge sharing within the field of organizational communication. The research underlines the importance of exploring human learning contextually, descriptively, interpretively, and inductively. Through a participant‑observer methodological approach, the study contributes to the literature by introducing detrivialization as a strategy to explore ’participants’ rhetoric related to their organizational procedures. The paper describes a case study that took place for 18 months in a cancer research lab in Belgium, where employees seemed unable to question several taken‑for‑granted practices. The present research primarily reveals the consequences of trivialization, when the rationale of essential organizational practices go unnoticed until observer‑participant challenges the status quo. Also, the study highlights the outcomes of the detrivialization approach, which triggers unprecedented knowledge. Finally, the paper introduces the (de)trivialization dynamic model, which can depict the consequences of opening black‑boxes in organizational contexts. This research is a new approach in organizational ethnomethodology, revisiting ’Garfinkel’s (1967) breaching experiment to describe science in action. The suggested model offers a methodological approach for exploring trivialized organizational dynamics and challenging groupthink. Detrivialization is an opposite approach to trivialization, to offer a new debate topic to scholars aiming to conduct ethnographic research and discourse analysis in organizational communication.
{"title":"Detrivialization as a Strategy to Challenge Organizational\u0000 Groupthink","authors":"S. Mnasri, Stavros Papakonstantinidis","doi":"10.34190/EJKM.18.03.003","DOIUrl":"https://doi.org/10.34190/EJKM.18.03.003","url":null,"abstract":"This paper aims to contribute to the literature on knowledge construction and knowledge sharing within the field of organizational communication. The research underlines the importance of exploring human learning contextually, descriptively, interpretively, and inductively. Through a participant‑observer methodological approach, the study contributes to the literature by introducing detrivialization as a strategy to explore ’participants’ rhetoric related to their organizational procedures. The paper describes a case study that took place for 18 months in a cancer research lab in Belgium, where employees seemed unable to question several taken‑for‑granted practices. The present research primarily reveals the consequences of trivialization, when the rationale of essential organizational practices go unnoticed until observer‑participant challenges the status quo. Also, the study highlights the outcomes of the detrivialization approach, which triggers unprecedented knowledge. Finally, the paper introduces the (de)trivialization dynamic model, which can depict the consequences of opening black‑boxes in organizational contexts. This research is a new approach in organizational ethnomethodology, revisiting ’Garfinkel’s (1967) breaching experiment to describe science in action. The suggested model offers a methodological approach for exploring trivialized organizational dynamics and challenging groupthink. Detrivialization is an opposite approach to trivialization, to offer a new debate topic to scholars aiming to conduct ethnographic research and discourse analysis in organizational communication.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43029100","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
F. D. Mas, A. García-Pérez, M. Sousa, R. Costa, L. Cobianchi
Knowledge translation can be understood as the ability to translate concepts between different contexts by stakeholders who have different skills, aims, and even feelings in their relation to such concepts. Knowledge translation tools allow for the effective transfer of existing knowledge as well as the emergence of new knowledge of value to some or all of the stakeholders involved in the process. Knowledge translation is particularly challenging in healthcare and medicine, where different practitioners (e.g. physicians, biologists, engineers, researchers) and professionals need methodologies and tools to communicate and share knowledge among them and with patients in an effective manner. To better understand this phenomenon, we conducted a Structured Literature Review (SLR). The concepts knowledge, translation and either healthcare or medicine were used as search terms in the title, abstract or keywords on Scopus, which highlighted more than 2,000 contributions in the medical literature and only 22 in Business and Management. Our review of these documents revealed a need in the healthcare sector for better managerial and organisational practices to cope with the various challenges related to the sharing of knowledge among stakeholders. At the same time, the business and management communities appear to have made significant progress in addressing the same issues. We therefore decided to concentrate our analysis on the works published by the business and management community as a mean to highlight future research directions for the healthcare management sector. Thus, our research identifies areas of relevance which are currently underdeveloped, provides insights on both theoretical and empirical developments and offers a critique of the approaches, research frameworks and methods used, as well as emerging trends in these domains. Despite a lack of an agreed definition of the term Knowledge Translation, our findings highlight a growing interest in the topic, with most of the contributions published after 2015. Scholars have approached the term from a variety of perspectives depending on the nature of the stakeholders of relevance to their studies. Whilst there does not seem to be a predominant framework, the literature reveals several tools and techniques that are effective in enhancing Knowledge Translation in different contexts. New research opportunities in this domain emerge in terms of underinvestigated areas within the healthcare sector.
{"title":"Knowledge Translation in the Healthcare Sector. A Structured\u0000 Literature Review","authors":"F. D. Mas, A. García-Pérez, M. Sousa, R. Costa, L. Cobianchi","doi":"10.34190/EJKM.18.03.001","DOIUrl":"https://doi.org/10.34190/EJKM.18.03.001","url":null,"abstract":"Knowledge translation can be understood as the ability to translate concepts between different contexts by stakeholders who have different skills, aims, and even feelings in their relation to such concepts. Knowledge translation tools allow for the effective transfer of existing knowledge as well as the emergence of new knowledge of value to some or all of the stakeholders involved in the process. Knowledge translation is particularly challenging in healthcare and medicine, where different practitioners (e.g. physicians, biologists, engineers, researchers) and professionals need methodologies and tools to communicate and share knowledge among them and with patients in an effective manner. To better understand this phenomenon, we conducted a Structured Literature Review (SLR). The concepts knowledge, translation and either healthcare or medicine were used as search terms in the title, abstract or keywords on Scopus, which highlighted more than 2,000 contributions in the medical literature and only 22 in Business and Management. Our review of these documents revealed a need in the healthcare sector for better managerial and organisational practices to cope with the various challenges related to the sharing of knowledge among stakeholders. At the same time, the business and management communities appear to have made significant progress in addressing the same issues. We therefore decided to concentrate our analysis on the works published by the business and management community as a mean to highlight future research directions for the healthcare management sector. Thus, our research identifies areas of relevance which are currently underdeveloped, provides insights on both theoretical and empirical developments and offers a critique of the approaches, research frameworks and methods used, as well as emerging trends in these domains. Despite a lack of an agreed definition of the term Knowledge Translation, our findings highlight a growing interest in the topic, with most of the contributions published after 2015. Scholars have approached the term from a variety of perspectives depending on the nature of the stakeholders of relevance to their studies. Whilst there does not seem to be a predominant framework, the literature reveals several tools and techniques that are effective in enhancing Knowledge Translation in different contexts. New research opportunities in this domain emerge in terms of underinvestigated areas within the healthcare sector.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":"18 1","pages":"198-211"},"PeriodicalIF":0.0,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41492638","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Organizations, including the healthcare sector, are subject to changes in market, technology and regulations. This requires enhanced and different types of knowledge, and has led to an increased demand for adult higher education. However, the competencies required need to be met by the providers of higher education. This article presents a qualitative case study investigating the work relevance of an adult education study bachelor programme for middle managers of the public health sector in Norway. The paper explores how the education has shaped the interplay between the student/practitioner and his/her surroundings. The data in the study have been collected using in‑depth interviews. The case study showcases the potential impacts of higher education within public healthcare management in the workplace, also highlighting the factors that are predominant regarding the application and dissemination of formal knowledge in the workplace. The primary findings of this study are that there is an interplay between the form and content of the education, personal capabilities and individual characteristics of the student (employee/health manager), as well as an organizational maturity pertaining to knowledge‑management and the exposure to organizational innovation in the broader healthcare system. The case study contributes to the field of knowledge management issues by showing how a study programme can support the development of knowledge management practices in an organization, through focusing on the relevance pronounced through the management practices.
{"title":"Relevance of Adult Higher Education on Knowledge Management\u0000 in the Healthcare Sector","authors":"T. Vold, H. Haave","doi":"10.34190/EJKM.18.03.004","DOIUrl":"https://doi.org/10.34190/EJKM.18.03.004","url":null,"abstract":"Organizations, including the healthcare sector, are subject to changes in market, technology and regulations. This requires enhanced and different types of knowledge, and has led to an increased demand for adult higher education. However, the competencies required need to be met by the providers of higher education. This article presents a qualitative case study investigating the work relevance of an adult education study bachelor programme for middle managers of the public health sector in Norway. The paper explores how the education has shaped the interplay between the student/practitioner and his/her surroundings. The data in the study have been collected using in‑depth interviews. The case study showcases the potential impacts of higher education within public healthcare management in the workplace, also highlighting the factors that are predominant regarding the application and dissemination of formal knowledge in the workplace. The primary findings of this study are that there is an interplay between the form and content of the education, personal capabilities and individual characteristics of the student (employee/health manager), as well as an organizational maturity pertaining to knowledge‑management and the exposure to organizational innovation in the broader healthcare system. The case study contributes to the field of knowledge management issues by showing how a study programme can support the development of knowledge management practices in an organization, through focusing on the relevance pronounced through the management practices.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44334068","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
P. Jucevičienė, Akvilė Sadauskienė, Robert Leščinskij
The perception of knowledge management has evolved over the last several decades from managing the information to the involvement of employees in knowledge work – in particular, in the OL processes. However, research literature describes various obstacles for organizational learning in hospitals, related to both, the context of the organization’s activities, as well as the clash between the professional autonomy of the clinicians and the bureaucratic requirements regulating the work done by the clinicians. This paper looks into the peculiarities of the OL of clinicians occurring on both individual and collective levels and examines the causes that condition these peculiarities. The paper opens with an introduction, wherein the research problem is substantiated, the aim of the research and the conceptual positions are provided, the logical structure of the research is outlined. The literature review conducted in the second chapter reveals the essence of organizational learning, explains the significance of individual and collective learning for OL. Next, the researchers delve into the work done by clinicians as professionals in the context of OL. The steps taken allow substantiating the three levels of clinicians’ involvement in the OL processes – individual, group/department and organization‑as‑a‑whole. A thorough review of the theoretical background created the conditions for the empirical investigation into the organizational learning of clinicians. The research has been conducted in a small hospital in Lithuania. Highly selective sampling suggests that the data on the OL of the clinicians acquired during the research, and a detailed description of its relation to the context provides reliable insights into various aspects of the organizational learning of clinicians. The conclusions also raise questions that require further investigation, suggest health care administrators and clinicians consider collective efforts to create better quality organizational knowledge that would enable healthcare institutions to cope with continuously emerging ill‑structured problems.
{"title":"The Peculiarities of the Organizational Learning of\u0000 Clinicians and their Causes","authors":"P. Jucevičienė, Akvilė Sadauskienė, Robert Leščinskij","doi":"10.34190/EJKM.18.03.006","DOIUrl":"https://doi.org/10.34190/EJKM.18.03.006","url":null,"abstract":"The perception of knowledge management has evolved over the last several decades from managing the information to the involvement of employees in knowledge work – in particular, in the OL processes. However, research literature describes various obstacles for organizational learning in hospitals, related to both, the context of the organization’s activities, as well as the clash between the professional autonomy of the clinicians and the bureaucratic requirements regulating the work done by the clinicians. This paper looks into the peculiarities of the OL of clinicians occurring on both individual and collective levels and examines the causes that condition these peculiarities. The paper opens with an introduction, wherein the research problem is substantiated, the aim of the research and the conceptual positions are provided, the logical structure of the research is outlined. The literature review conducted in the second chapter reveals the essence of organizational learning, explains the significance of individual and collective learning for OL. Next, the researchers delve into the work done by clinicians as professionals in the context of OL. The steps taken allow substantiating the three levels of clinicians’ involvement in the OL processes – individual, group/department and organization‑as‑a‑whole. A thorough review of the theoretical background created the conditions for the empirical investigation into the organizational learning of clinicians. The research has been conducted in a small hospital in Lithuania. Highly selective sampling suggests that the data on the OL of the clinicians acquired during the research, and a detailed description of its relation to the context provides reliable insights into various aspects of the organizational learning of clinicians. The conclusions also raise questions that require further investigation, suggest health care administrators and clinicians consider collective efforts to create better quality organizational knowledge that would enable healthcare institutions to cope with continuously emerging ill‑structured problems.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42821905","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
F. D. Mas, H. Biancuzzi, M. Massaro, A. Barcellini, L. Cobianchi, L. Miceli
Knowledge translation (KT) is the ability to make knowledge accessible to different stakeholders by translating it into various contexts. Translating knowledge is particularly crucial in the healthcare sector, which is currently under significant pressure due to technological innovation, increasing demand of services by an ageing population, budget reductions, and new organisational challenges posed by the latest events like the COVID‑19 pandemic. While the first definition of KT was focused on the translation of scientific research into clinical practice, other types of KT later emerged. In healthcare, while stakeholders have different skills and competencies (such as clinical scientists versus physicians or other healthcare professionals), others experience diverse emotional feelings (like the patients or their families). An effective KT allows the transfer, sharing, and creation of new knowledge, enhancing innovation and co‑production dynamics. The paper employs a case study by analysing the Breast Unit of the C.R.O. National Cancer Institue of Aviano, Italy, one of the most acknowledged hospitals and research centres in Europe in the field of cancer surgery and treatments. The paper aims at studying the knowledge translation dynamics and tools by analysing the various relationships with the internal as well as the external stakeholders of the Breast Unit. Internally, knowledge translation is needed to merge the competencies of highly skilled multidisciplinary teams, which include surgeons and physicians with various specialities, researchers, psychologists, nurses and other healthcare professionals. Externally, knowledge is translated to meet the needs of patients, patients' associations, sponsors, citizens, and policymakers. Results highlight how different techniques and dynamics allow KT to happen within internal as well as external groups. Contributing to the knowledge management and knowledge translation theories, our findings open up to practical as well as research implications.
{"title":"Knowledge Translation in Oncology. A Case Study","authors":"F. D. Mas, H. Biancuzzi, M. Massaro, A. Barcellini, L. Cobianchi, L. Miceli","doi":"10.34190/EJKM.18.03.002","DOIUrl":"https://doi.org/10.34190/EJKM.18.03.002","url":null,"abstract":"Knowledge translation (KT) is the ability to make knowledge accessible to different stakeholders by translating it into various contexts. Translating knowledge is particularly crucial in the healthcare sector, which is currently under significant pressure due to technological innovation, increasing demand of services by an ageing population, budget reductions, and new organisational challenges posed by the latest events like the COVID‑19 pandemic. While the first definition of KT was focused on the translation of scientific research into clinical practice, other types of KT later emerged. In healthcare, while stakeholders have different skills and competencies (such as clinical scientists versus physicians or other healthcare professionals), others experience diverse emotional feelings (like the patients or their families). An effective KT allows the transfer, sharing, and creation of new knowledge, enhancing innovation and co‑production dynamics. The paper employs a case study by analysing the Breast Unit of the C.R.O. National Cancer Institue of Aviano, Italy, one of the most acknowledged hospitals and research centres in Europe in the field of cancer surgery and treatments. The paper aims at studying the knowledge translation dynamics and tools by analysing the various relationships with the internal as well as the external stakeholders of the Breast Unit. Internally, knowledge translation is needed to merge the competencies of highly skilled multidisciplinary teams, which include surgeons and physicians with various specialities, researchers, psychologists, nurses and other healthcare professionals. Externally, knowledge is translated to meet the needs of patients, patients' associations, sponsors, citizens, and policymakers. Results highlight how different techniques and dynamics allow KT to happen within internal as well as external groups. Contributing to the knowledge management and knowledge translation theories, our findings open up to practical as well as research implications.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44419096","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The Pharma sector is a much‑regulated market, and this means that this industry must test their products tocomply with existing standards to assure the required level of quality and safety before being authorized to lunch thoseproducts to the market. Supply chains, data integrity, and tightening regulations are just examples of business processissues that affect quality strategies on a day‑to‑day basis. Besides, regulatory bodies are increasingly focused not only oncompliance but also on building a culture of quality management. In this domain, the Quality Management System (QMS)is a well‑known system to support processes, procedures, and responsibilities for achieving quality policies and objectives.The QMS also drives consistent metrics, risk calculations, and other trend analysis in developing periodical Product QualityReviews (PQRs), usually corresponding to one year periods, related to the product and with its active substance. The PQRsdevelopment process requires proper management of knowledge so that it can be replicated in different activities. Thispaper proposes the adoption of Gamification techniques in each phase of PQRs. In pandemic times, it is importante toimprove the performance of each activity, gathering the engagement of the employees. Gamification is usually related toemployee motivation, which, in turn, is conducive to the achievement of better results in the organization. In this context,it is necessary to understand how the commitment of stakeholders evolves and if the application of Gamificationtechniques allows enhancing this variable, taking the evolution of the performance as another variable that could beevaluated. This paper focuses on innovation in the area of knowledge management, based on the projection of a Gamifiedmodel related to managing activities of a PQR development project at the level of the active substance. The paperpresents a case study where the proposed model was applied to analyze the performance achieves in a nationalpharmaceutical industry in Portugal.
{"title":"Knowledge Management and Gamification in Pharma: An Approach\u0000 in Pandemic times to Develop Product Quality Reviews","authors":"M. Sousa, Ricardo Pateiro Marcão, G. Pestana","doi":"10.34190/EJKM.18.03.005","DOIUrl":"https://doi.org/10.34190/EJKM.18.03.005","url":null,"abstract":"The Pharma sector is a much‑regulated market, and this means that this industry must test their products tocomply with existing standards to assure the required level of quality and safety before being authorized to lunch thoseproducts to the market. Supply chains, data integrity, and tightening regulations are just examples of business processissues that affect quality strategies on a day‑to‑day basis. Besides, regulatory bodies are increasingly focused not only oncompliance but also on building a culture of quality management. In this domain, the Quality Management System (QMS)is a well‑known system to support processes, procedures, and responsibilities for achieving quality policies and objectives.The QMS also drives consistent metrics, risk calculations, and other trend analysis in developing periodical Product QualityReviews (PQRs), usually corresponding to one year periods, related to the product and with its active substance. The PQRsdevelopment process requires proper management of knowledge so that it can be replicated in different activities. Thispaper proposes the adoption of Gamification techniques in each phase of PQRs. In pandemic times, it is importante toimprove the performance of each activity, gathering the engagement of the employees. Gamification is usually related toemployee motivation, which, in turn, is conducive to the achievement of better results in the organization. In this context,it is necessary to understand how the commitment of stakeholders evolves and if the application of Gamificationtechniques allows enhancing this variable, taking the evolution of the performance as another variable that could beevaluated. This paper focuses on innovation in the area of knowledge management, based on the projection of a Gamifiedmodel related to managing activities of a PQR development project at the level of the active substance. The paperpresents a case study where the proposed model was applied to analyze the performance achieves in a nationalpharmaceutical industry in Portugal.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":"18 1","pages":"255-268"},"PeriodicalIF":0.0,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43925316","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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