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A Study of Indians’ Buying Behaviour as Influenced by their use of Social Media 印度人使用社交媒体对购买行为的影响研究
Q2 Social Sciences Pub Date : 2023-06-30 DOI: 10.31620/jccc.06.23/02
A. Nag, Bhumiphat Gilitwala
Social media has become a part of practically everyone's life in India. Customers' purchasing behaviour is influenced because they prefer to use social media to get information about products before making a purchase. Therefore, the goal of this study was to investigate the effect of social media influence on purchasing behaviour through cognition.
在印度,社交媒体几乎已经成为每个人生活的一部分。消费者的购买行为受到影响,因为他们更喜欢在购买前使用社交媒体获取产品信息。因此,本研究的目的是通过认知来调查社交媒体影响对购买行为的影响。
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引用次数: 0
Does Corporate Social Responsibility Reporting/ Communication Matter? Employees’ Perception of the Corporate Social Responsibility and Competitive Advantage of Banking Corporations 企业社会责任报告/沟通是否重要?员工对企业社会责任的感知与银行企业竞争优势
Q2 Social Sciences Pub Date : 2023-06-30 DOI: 10.31620/jccc.06.23/07
T. Chan, H. T. Huam, Nurul Ain Mohd Hasan
Corporate social responsibility (CSR) has become an area of research in strategic communication management. However, most studies are focused on CSR practices, but the perception of internal stakeholders (employees) on how they perceived CSR practices by the company as well as the study of CSR reporting/ communication were sparse in the literature. Thus, this study aims to examine the mediating role of CSR reporting/ communication on the relationship between employees’ perception of the CSR and competitive advantage of banking companies in Malaysia. The study applied Resource-Based Views (RBV) theory to guide the study. A quantitative (survey) design was utilized and 174 useful responses were obtained from the employees of the banking corporations understudied. The findings found that perception of CSR influences the competitive advantage and CSR reporting/communication positively. Besides, the linkage between CSR reporting/ communication and competitive advantage was also found significantly related, and the study empirically established that CSR reporting/ communication is a significant mediator in the relationship between perceived CSR and competitive advantage. The study has urged the management of the banking corporations to actively publish their CSR initiatives through the annual reports, official company website, and social media as a way to communicate the company's sustainable initiatives to their stakeholders which makes them distinctive compared to their rivals. Conclusion, implications, and future study suggestions were discussed
企业社会责任(CSR)已成为战略沟通管理的一个研究领域。然而,大多数研究都集中在企业社会责任实践上,但内部利益相关者(员工)对公司如何看待企业社会责任做法的看法以及企业社会责任报告/沟通的研究在文献中很少。因此,本研究旨在检验企业社会责任报告/沟通在员工对企业社会责任的感知与马来西亚银行公司竞争优势之间的关系中的中介作用。本研究运用基于资源的观点(RBV)理论指导本研究。采用了定量(调查)设计,从被调查的银行公司员工那里获得了174份有用的回复。研究发现,对企业社会责任的感知对竞争优势和企业社会责任报告/沟通产生积极影响。此外,企业社会责任报告/沟通与竞争优势之间的联系也被发现显著相关,研究实证表明,企业社会义务报告/沟通是感知企业社会责任与竞争优势关系的重要中介。该研究敦促银行公司的管理层通过年度报告、公司官方网站和社交媒体积极发布其企业社会责任举措,以此向利益相关者传达公司的可持续举措,使其与竞争对手相比与众不同。讨论了结论、意义和未来的研究建议
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引用次数: 0
Creating Purchase Intention through Social Media: The use of AR enabled Social Media Filters 通过社交媒体创造购买意愿:使用AR支持的社交媒体过滤器
Q2 Social Sciences Pub Date : 2023-06-30 DOI: 10.31620/jccc.06.23/05
Mohd Salman Shamsi, A. Abad
Since the advent of humans on this planet, communication has been a key for transferring ideas, information, and knowledge. Communication has been identified as a crucial element in the advancement of human civilization (Heintz & Scott-Phillips, 2023). However, communication channels have been used differently in different times, places, and situations. The impact of communication is significantly affected by the channels employed to convey information (Murphy et al., 1997). The efficiency of information delivery and reception is contingent upon the mode of communication employed (Ren & Zhao, 2023). The effectiveness of a message in terms of its clarity, relevance, and accuracy can exhibit significant variability based on the mode of transmission (Miller, 2014). An appropriate selection of communication channels helps convey the desired message and elicit the desired response (Shiva et al., 2021). Communication channels have evolved drastically during the last two decades (Kaufman et al., 2015).
自从人类在这个星球上出现以来,沟通一直是传递思想、信息和知识的关键。通信已被确定为人类文明进步的关键因素(Heintz&Scott Phillips,2023)。然而,在不同的时间、地点和情况下,沟通渠道的使用有所不同。沟通的影响在很大程度上受到信息传递渠道的影响(Murphy等人,1997)。信息传递和接收的效率取决于所采用的通信模式(Ren和赵,2023)。信息在清晰度、相关性和准确性方面的有效性可能会根据传播模式表现出显著的可变性(Miller,2014)。适当选择沟通渠道有助于传达所需信息并引发所需反应(Shiva等人,2021)。在过去的二十年里,通信渠道发生了巨大的变化(Kaufman等人,2015)。
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引用次数: 0
Digital Revolution 数字革命
Q2 Social Sciences Pub Date : 2023-06-30 DOI: 10.31620/jccc.06.23/01
Atul Shiva, Puja Khatri
Digital revolution in present times has affected industry and revolutionized the way consumers are served and business operations are handled. The digital revolution has altogether improved the competitiveness of business enterprises including media houses to push their boundaries of communication into the global arena. In an emerging economy like India, commerce and business has seen a paradigm shift due to globalization and now coupled with artificial intelligence after the crisis pandemic scenario. The critical aspect during such a crisis calls for a strong channels of communication across all platforms.
当今时代的数字革命影响了行业,并彻底改变了为消费者提供服务和处理商业运营的方式。数字革命彻底提高了包括媒体公司在内的商业企业的竞争力,将其传播边界推向了全球舞台。在印度这样的新兴经济体中,由于全球化,以及危机大流行后的人工智能,商业和商业模式发生了转变。在这样的危机中,关键的方面要求在所有平台上建立强有力的沟通渠道。
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引用次数: 0
Linking Interpersonal Communication with Workplace Deviance through Transmittal Mediation Effect of Interpersonal Conflict 人际冲突的传递调解效应:人际沟通与职场越轨行为的关系
Q2 Social Sciences Pub Date : 2023-06-30 DOI: 10.31620/jccc.06.23/08
Sandeep Singh, Shivinder Phoolka, Monita Mago, R. Bala
This study aims to find the mediation effect of interpersonal conflict between the relation of interpersonal communication and workplace deviance. The sample of the study was 233 doctors, selected from hospitals in tri-city (Chandigarh, Mohali, and Panchkula). Interpersonal communication (IC), interpersonal conflict (IPC), and workplace deviance (WPD) variables were measured using standardized scale items. In the study, PLS-SEM was used to test the hypotheses. It was found that interpersonal conflict was specifically correlated adversely with interpersonal communication and favourably with workplace deviance. Further, the findings showed that interpersonal conflict significantly indirectly affected the relationship between interpersonal communication and workplace deviance. Finally, the implications and future scope of research were discussed.
本研究旨在探讨人际冲突在人际沟通与职场越轨之间的中介作用。这项研究的样本是233名医生,他们来自三个城市(昌迪加尔、莫哈利和潘奇库拉)的医院。使用标准化量表项目测量人际沟通(IC)、人际冲突(IPC)和工作场所偏差(WPD)变量。在本研究中,PLS-SEM被用来检验这些假设。研究发现,人际冲突与人际交往呈显著负相关,与工作场所越轨行为呈显著正相关。此外,研究结果表明,人际冲突显著间接影响人际沟通与工作场所越轨之间的关系。最后,讨论了研究的意义和未来的范围。
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引用次数: 0
Correlates of compulsive use of social media and academic performance decrement: A stress-strain-outcome approach 强迫性使用社交媒体与学习成绩下降的相关性:一种压力-紧张结果方法
Q2 Social Sciences Pub Date : 2023-06-30 DOI: 10.31620/jccc.06.23/10
Sonali Singh, Pragya Gupta, Sumeet Singh Jasial, Aarushi Mahajan
Social media users feel overwhelmed by the amount of information inundated by followers and friends they have on various platforms of social media. They devote a lot of time to maintaining these online connections. This causes social media fatigue and poses a serious risk to social media users' wellbeing and productivity. Students could become victims of compulsive social media usage, which could lead to a decline in their academic performance. With the help of the stress-strain-outcome framework, this study attempts to establish the indirect relationship between compulsive use of social media and academic performance decrement via social media fatigue. Further, this study examined the moderating role of self-control (SC) in the relationship between social media fatigue and its negative effect on academic outcomes, which has not been analyzed so far. The effect of moderated mediation was assessed using the PROCESS Macro. The findings of the study suggest the mediating role of social media fatigue between compulsive use of social media and academic performance decrement. Further, the moderating role of self-control was established between social media fatigue and academic performance decline. The originality of the study lies in associating social media fatigue with decrement in academic performance and showing how self-control is helpful in mitigating its effects. This analysis can be insightful for students and educators who tend to ignore the negative impact of students' over-reliance on social media on their academic performance. The findings suggest that social media overuse by students requires self-regulation and requires careful scrutiny by educators in creating appropriate solutions to lessen social media's detrimental influence on higher education. The research provides useful recommendations for self-control on social media usage behavior.
社交媒体用户被他们在各种社交媒体平台上的追随者和朋友淹没的信息量淹没了。他们花了很多时间来维护这些在线连接。这会导致社交媒体疲劳,并对社交媒体用户的健康和生产力构成严重风险。学生可能成为强迫性使用社交媒体的受害者,这可能导致他们的学习成绩下降。借助压力-紧张结果框架,本研究试图通过社交媒体疲劳建立强迫使用社交媒体与学业成绩下降之间的间接关系。此外,本研究考察了自我控制(SC)在社交媒体疲劳及其对学业成绩的负面影响之间的关系中的调节作用,目前尚未对此进行分析。使用PROCESS宏评估了适度调解的效果。研究结果表明,社交媒体疲劳在强迫使用社交媒体和学习成绩下降之间起着中介作用。此外,自制力在社交媒体疲劳和学习成绩下降之间起着调节作用。这项研究的独创性在于将社交媒体疲劳与学习成绩的下降联系起来,并展示了自制力如何有助于减轻其影响。对于那些倾向于忽视学生过度依赖社交媒体对学业成绩的负面影响的学生和教育工作者来说,这一分析可能很有见地。研究结果表明,学生过度使用社交媒体需要自我监管,并需要教育工作者在制定适当的解决方案以减轻社交媒体对高等教育的不利影响时进行仔细审查。该研究为社交媒体使用行为的自我控制提供了有用的建议。
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引用次数: 0
Disentangling the Effect of Confirmation Bias and Media Literacy on Social Media Users' Susceptibility to Fake News 确认偏见和媒介素养对社交媒体用户假新闻易感性的影响
Q2 Social Sciences Pub Date : 2023-06-30 DOI: 10.31620/jccc.06.23/03
Amit Verma, Abhishika Sharma, Ashish Sharma, Arun Prakash, Arnab Das
This study explores the effects of confirmation bias, media literacy, and cognitive abilities on social media users' fake news susceptibility. The objective is to disentangle the complex relationships among these factors to understand the underlying mechanisms contributing to the spread of misinformation. Data collection involved an online questionnaire distributed on diverse social media platforms using a combination of convenience and snowball sampling. A total of 500 participants from urban cities in India completed the survey, providing a robust sample for subsequent data analysis. SEM was employed to test the research hypothesis. Findings reveal a significant negative relationship between confirmation bias and susceptibility to fake news, while media literacy demonstrates a significant positive relationship. Cognitive abilities, however, show no significant relationship with susceptibility to fake news. This research paper contributes to the field of media studies by disentangling the effects of confirmation bias and media literacy on social media users' susceptibility to fake news. The findings provide insights into the underlying mechanisms influencing the spread of misinformation and highlight the significance of promoting media literacy and addressing confirmation bias in combating fake news.
本研究探讨确认偏误、媒介素养和认知能力对社交媒体用户假新闻敏感性的影响。目的是理清这些因素之间的复杂关系,以了解导致错误信息传播的潜在机制。数据收集包括使用便利和滚雪球抽样相结合的方式在不同的社交媒体平台上分发在线问卷。来自印度城市的500名参与者完成了调查,为后续的数据分析提供了强有力的样本。采用扫描电镜对研究假设进行检验。研究结果显示,确认偏见与假新闻易感性之间存在显著的负相关关系,而媒体素养与假新闻易感性之间存在显著的正相关关系。然而,认知能力与对假新闻的易感性没有显著关系。本研究通过理清确认偏见和媒体素养对社交媒体用户对假新闻易感性的影响,为媒体研究领域做出了贡献。这些发现为了解影响错误信息传播的潜在机制提供了见解,并强调了在打击假新闻中提高媒体素养和解决确认偏见的重要性。
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引用次数: 0
Communicate your audience through Virtual Influencer: A Systematic Literature Review 通过虚拟影响者与观众交流:系统文献综述
Q2 Social Sciences Pub Date : 2023-06-30 DOI: 10.31620/jccc.06.23/04
Pushparaj P, B. Kushwaha
In the era of Bot and ChatGPT, virtual influencers on social and digital media have taken the position of many celebrities. Artificial humans are having several followers and they are influencing their following by communicating with different brands and promoting their products. The present study aims to conduct systematic literature reviews and set a future research agenda of Virtual Influencer (VI) research. The researcher's papers are accessed from both Scopus and Web of Science databases, and after applying the PRISMA approach, 67 papers were included in this study. The SPAR-4 method of systematic literature review applied in this study focusing Context, Constructs, Theory, and Method (CCTM). Most of the studies are based on persuasion theory, experimental research methods, constructs of personality and motivation, and parasocial relationship context. Future research agendas are discussed in the manuscript.
在Bot和ChatGPT时代,社交和数字媒体上的虚拟影响者占据了许多名人的位置。人造人有几个追随者,他们通过与不同品牌沟通和推广他们的产品来影响他们的追随者。本研究旨在对虚拟影响者(VI)研究进行系统的文献综述,并制定未来的研究议程。研究人员的论文可从Scopus和Web of Science数据库中访问,在应用PRISMA方法后,本研究共收录了67篇论文。系统文献综述的SPAR-4方法应用于本研究,重点关注上下文、结构、理论和方法(CCTM)。大多数研究都是基于说服理论、实验研究方法、人格和动机结构以及准社会关系语境。手稿中讨论了未来的研究议程。
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引用次数: 0
Excessive Use of Social Networking Sites and Intention to Invest in Stock Market among Gen Z: A Parallel Mediation Model Z世代过度使用社交网站与股票投资意愿:平行中介模型
Q2 Social Sciences Pub Date : 2023-06-30 DOI: 10.31620/jccc.06.23/06
Sona Ahuja, Karan Grover
The use of social media sites is inevitable. It is one of the most influential means of communication nowadays, particularly among Generation Z, who are often referred to as digital natives. The objective of this study is to examine the influence of excessive use of social networking sites (SNS) on investment intention in the stock market among Generation Z. The study further investigates the parallel mediating roles of financial attitude and perceived behavioral control (PBC). A cross-sectional self-administered questionnaire was conducted among Gen Z in India and responses were analyzed using variance-based structural equation modeling in SmartPLS 4 software. Additionally, the predictive relevance of investment intention was found using PLSPredict. The results revealed that the excessive usage of social media positively influences the intention of this young generation to participate in the securities market. Further, the parallel mediation results establish the role of financial attitude and PBC between excessive use of SNS and investment intention. The predictive power of investment intention was reported to be high. These findings have significant practical implications for financial service providers, finance content creators on various social media platforms (influencers), and financial advisers.
使用社交媒体网站是不可避免的。它是当今最具影响力的交流方式之一,尤其是在被称为数字原住民的Z世代中。本研究旨在探讨过度使用社交网站对z世代股票投资意愿的影响,并进一步探讨理财态度和感知行为控制(PBC)的平行中介作用。在印度Z世代中进行了横断面自我管理问卷调查,并在SmartPLS 4软件中使用基于方差的结构方程模型分析了回答。此外,利用plpredict发现了投资意愿的预测相关性。结果显示,过度使用社交媒体对年轻一代参与证券市场的意愿产生了积极的影响。此外,平行中介结果建立了金融态度和PBC在社交媒体过度使用与投资意愿之间的作用。据报道,投资意向的预测能力较高。这些发现对金融服务提供商、各种社交媒体平台上的金融内容创作者(影响者)和金融顾问具有重要的实际意义。
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引用次数: 0
Artificial Intelligence (AI)-Powered Virtual Assistants and their Effect on Human Productivity and Laziness: Study on Students of Delhi-NCR (India) & Fujairah (UAE) 人工智能(AI)驱动的虚拟助手及其对人类生产力和懒惰的影响:对德里- ncr(印度)和富查伊拉(阿联酋)学生的研究
Q2 Social Sciences Pub Date : 2023-06-30 DOI: 10.31620/jccc.06.23/12
D. Sabharwal, Robin Kabha, Kajal Srivastava
This study investigates the impact of artificial intelligence (AI) on decision-making, laziness, and privacy concerns among university students of Delhi NCR (India) and Fujairah (UAE). As AI technologies are increasingly adopted in various sectors, including education, to tackle contemporary challenges, there is a growing investment in AI, projected to reach USD 253.82 million between 2021 and 2025. However, while researchers and institutions worldwide praise the positive role of AI, this study sheds light on the concerns associated with its implementation. This study utilizes a qualitative methodology employing PLS-Smart for data analysis. The primary data was collected from 315 students representing various universities in Delhi NCR (India) and Fujairah (UAE). The sample was drawn using purposive sampling techniques from the population. The findings of the data analysis demonstrate that artificial intelligence (AI) has a significant impact on human decision-making, laziness, and security and privacy concerns. The results indicate that 68.9% of human laziness, 68.6% of personal privacy and security issues, and 27.7% of the loss of decision-making can be attributed to the influence of AI in Delhi and Fujairah. Notably, human laziness emerges as the most affected area due to artificial intelligence..
本研究调查了人工智能(AI)对德里NCR(印度)和富查伊拉(阿联酋)大学生的决策、懒惰和隐私问题的影响。随着包括教育在内的各个部门越来越多地采用人工智能技术来应对当代挑战,人工智能投资也在增长,预计2021年至2025年将达到2.5382亿美元。然而,尽管世界各地的研究人员和机构都称赞人工智能的积极作用,但这项研究揭示了与人工智能实施相关的担忧。本研究采用PLS Smart进行数据分析的定性方法。主要数据来自德里NCR(印度)和富查伊拉(阿联酋)各大学的315名学生。样本是使用有目的的抽样技术从人群中抽取的。数据分析的结果表明,人工智能对人类的决策、懒惰、安全和隐私问题有着重大影响。结果表明,68.9%的人类懒惰、68.6%的个人隐私和安全问题以及27.7%的决策失误可归因于人工智能在德里和富查伊拉的影响。值得注意的是,由于人工智能,人类的懒惰成为受影响最严重的领域。。
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引用次数: 0
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Journal of Content, Community and Communication
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