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Greek family-business management performance: Emotionally intelligent or Machiavellian? 希腊家族企业管理表现:情商高还是权谋?
Pub Date : 2023-06-08 DOI: 10.12681/icbe-hou.5326
Chrysoula Tsirimokou, Clive Richardson, T. Palaskas
Abstract   Although the investigation of emotional intelligence levels and personality traits such as Machiavellian behavior of the manager and the family firm’s workforce is critical in understanding the role of emotions in family business dynamics and in drawing conclusions regarding their effects on the overall business performance, the subject has not been examined adequately. Utilizing modern tools, this paper aims to measure and evaluate the qualitative characteristics of family business managers’ behavior to analyze their influence on the firms’ performance. In particular, it examines whether emotional intelligence and Machiavellianism determine the efficiency of the management in Greek family businesses’ performance. For this purpose, a structural equation model was specified and applied to fieldwork data to test the statistical validity of the hypothesis. The findings suggest that, while emotional intelligence plays an important role, Machiavellian personality does not.   EL Classifications: Key words: emotional intelligence, Machiavellianism, family business, management, structural equation models
虽然情商水平和人格特征(如经理人和家族企业员工的马基雅维利行为)的调查对于理解情绪在家族企业动态中的作用以及得出有关其对整体企业绩效影响的结论至关重要,但这一主题尚未得到充分的研究。利用现代工具,本文旨在测量和评价家族企业管理者行为的定性特征,以分析其对企业绩效的影响。特别是,它考察了情商和马基雅维利主义是否决定了希腊家族企业绩效的管理效率。为此,指定了一个结构方程模型,并将其应用于现场工作数据,以检验假设的统计有效性。研究结果表明,虽然情商起着重要作用,但马基雅维利式的人格却并非如此。EL分类:关键词:情商,马基雅维利主义,家族企业,管理,结构方程模型
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引用次数: 1
Corporate Social Responsibility in the Greek Mining and Quarrying companies 希腊采矿和采石公司的企业社会责任
Pub Date : 2023-06-08 DOI: 10.12681/icbe-hou.5311
D. Fragkoulis, Maria Koemtzi
This paper aims to investigate the diffusion of the concept of Corporate Social Responsibility (CSR) and the degree of implementation of CSR practices among the Greek Mining and Quarrying Companies. A research study was conducted through a structured questionnaire among the ISO 9001 certified Greek Mining and Quarrying Companies. CSR appears to be very important for large companies which are able to allocate resources for the required CSR actions. Results show that most of the financial resources available for CSR actions are related to the environment and that respondents expect that through CSR actions they gain better relationships with the local community and the general business environment, they achieve improved employee performance, and they attract and maintain high-potential employees. Participants in the research consider bureaucracy, lack of knowledge, the small size of business and the implementation costs as the main inhibitors for the achievement of the CSR principles. The research of this work was limited to the Greek mining companies that are certified according to ISO 9001. Future research could be conducted on the CSR awareness of the non-certified companies as well. The study may help managers of the mining companies to focus on specific CSR elements when they decide to follow CSR principles. The implementation of the CSR principles in the mining industry has attracted considerable attention in the CSR literature and this study is an attempt to assess the concept and the benefits of CSR within Greek mining sector. JEL Classification code: M14. Key words: Corporate Social Responsibility; CSR; Mining and Quarrying; Greece
本文旨在调查企业社会责任(CSR)概念在希腊矿业和采石公司中的传播情况以及企业社会责任实践的实施程度。通过结构化的问卷调查,在获得ISO 9001认证的希腊采矿和采石公司中进行了一项研究。企业社会责任对于能够为企业社会责任行动分配资源的大公司来说似乎非常重要。结果表明,大部分可用于企业社会责任行动的财务资源与环境有关,受访者期望通过企业社会责任行动与当地社区和一般商业环境建立更好的关系,提高员工绩效,吸引和留住高潜力员工。研究参与者认为官僚主义、缺乏知识、企业规模小和实施成本是实现企业社会责任原则的主要障碍。这项工作的研究仅限于通过ISO 9001认证的希腊矿业公司。未来的研究也可以针对非认证企业的企业社会责任意识进行。该研究可以帮助矿业公司的管理者在决定遵循企业社会责任原则时关注具体的企业社会责任要素。企业社会责任原则在采矿业的实施在企业社会责任文献中引起了相当大的关注,本研究试图评估希腊采矿业企业社会责任的概念和效益。JEL分类代码:M14。关键词:企业社会责任;企业社会责任;采矿和采石;希腊
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引用次数: 0
The role of car rental business in travel and tourism industry: A Case study of rent a car companies in Lefkada Island 汽车租赁业务在旅游业中的作用:以莱夫卡达岛汽车租赁公司为例
Pub Date : 2023-06-08 DOI: 10.12681/icbe-hou.5315
Sofia Kalli, Avraam Avramopoulos
The present research refers to the role of car rental in the travel industry with a case study on the island of Lefkada. The agencies in the car rental industry have received a great deal of attention in recent years, due to the fact that they have shown immense growth in and out of Greece. In Greece, the car rental industry is most often associated with tourism as it presents the largest turnover of tourists-customers. In the present paper, rent-a-car agencies in the island of Lefkada are canvassed in the literature and research field with the aim of drawing conclusions in relation to their basic features and the quantitative and quality depiction of their workforce. Regarding the research process, a quantitative and qualitative research was carried out. The main tool used in the quantitative research was the questionnaire which was distributed to agencies operating in the field of the car rental industry in the island of Lefkada. The tool of the qualitative research was the interview, which took place in three agencies through face-to-face meetings with their executives. The results indicated that the course of the Greek car rental market, in recent years, is on the rise, which creates a positive climate for the development and progress of the industry. Finally, certain suggestions for future research based on the conclusions are the study on European Funds and NSRF programs for the purchase of electric cars and the simplification of procedures, i.e. the automatization of most actions such as online check. JEL Classifications: L83, L91, M21 Key words: short-term vehicle leases, vehicle rental, types of vehicle leases, management of car rental agencies.
本研究以莱夫卡达岛为例,探讨汽车租赁在旅游业中的作用。汽车租赁行业的代理机构近年来受到了极大的关注,因为他们在希腊内外都表现出了巨大的增长。在希腊,汽车租赁行业通常与旅游业联系在一起,因为它提供了最大的旅游客户营业额。在本文中,在莱夫卡达岛的租车机构在文献和研究领域进行了调查,目的是就其基本特征和其劳动力的数量和质量描述得出结论。在研究过程中,进行了定量和定性研究。定量研究中使用的主要工具是向莱夫卡达岛汽车租赁业领域的各机构分发的调查表。定性研究的工具是访谈,通过与三家机构的高管面对面的会议进行。结果表明,近年来希腊汽车租赁市场的发展趋势呈上升趋势,这为该行业的发展和进步创造了积极的氛围。最后,根据结论对未来的研究提出了一些建议:研究欧洲基金和NSRF购买电动汽车的计划,简化程序,即大多数操作的自动化,如在线检查。JEL分类:L83, L91, M21关键词:短期车辆租赁,车辆租赁,车辆租赁类型,汽车租赁机构管理
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引用次数: 0
Accounting Information and Digital transformation: The case of services organizations 会计信息与数字化转型:以服务组织为例
Pub Date : 2023-06-08 DOI: 10.12681/icbe-hou.5325
Nikolaos Kartalis, Ioannis Veletzas, Georgia Broni, Emmanouil Ginoglou
Services organizations increasingly transforming themselves into digital entities by introducing innovate service and exploiting digital technologies. Not much research had been done in previous years concerning the adaption of digital transformation using the accounting information. In this article we try to investigate the role of the accounting information in digital transformation in service companies taking into account the empirical findings from a survey of 45 managers of worldwide entities. The findings shows that the accounting information plays a significant role in decision making process in service organizations and the digital technologies such as social media, internet analytics and artificial intelligence have been intensively used in contemporary businesses. JEL CLASSIFICATION CODES : M40, M41. Keywords: Accounting, Management Accounting
通过引入创新服务和利用数字技术,服务组织越来越多地将自己转变为数字实体。关于会计信息在数字化转型中的应用,以往的研究并不多。在本文中,我们试图研究会计信息在服务公司数字化转型中的作用,并考虑到对45位全球实体经理的调查结果。研究结果表明,会计信息在服务组织的决策过程中发挥着重要作用,而社交媒体、互联网分析和人工智能等数字技术已在当代企业中得到广泛应用。 & # x0D;& # x0D;JEL分类代码:M40、M41. 关键词:会计;管理会计;
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 JEL CLASSIFICATION CODES : M40, M41.
 Keywords: Accounting, Management Accounting 
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引用次数: 0
Overdue taxdebt in Greece 希腊的过期税收债务
Pub Date : 2023-06-08 DOI: 10.12681/icbe-hou.5296
Nicholas E. Karavitis, Kosmas Paipetis, Maria Priniotaki
Accumulation of overdue tax debts has been a thorn in the side of Greek fiscal policy in the past two decades. The dramatic accumulation of tax debts during the crisis of 2008 called for urgent reforms and measures to tackle the problem. Under the pressure of three Economic Adjustment Programmes, the MOU governments embarked on an effort to reform Greek Tax Administration, with emphasis on independence, depoliticization and wider digital transformation. This has been a slow process yet to be completed and the strains to the system introduced by the ongoing health crisis, make the need for reform even more urgent. The present paper puts overdue tax debts into perspective, analyzes the process of accumulation and brings out its main features, assesses the efficiency of Tax Administration and comes up with several policy recommendations. After we profile overdue debts stock and its characteristics, we compile an input-output table, which leads us to the composition of a series of indicators, which help assess the efficiency of tax administration in the context of the fiscal policies of the last two decades. The results of the research indicate poor quality of debts accumulated over time, as well as low efficiency of the Tax Administration, but with some improvement in recent years.
过去20年,拖欠税款的累积一直是希腊财政政策的眼中钉。2008年金融危机期间税收债务的急剧累积,要求政府采取紧急改革和措施来解决这一问题。在三个经济调整计划的压力下,谅解备忘录成员国政府开始努力改革希腊税收管理,重点是独立性、非政治化和更广泛的数字化转型。这是一个尚未完成的缓慢进程,目前的卫生危机给该系统带来的压力使改革的必要性更加迫切。本文以税收逾期债务为视角,分析了税收逾期债务的积累过程,揭示了税收逾期债务的主要特征,对税收征管效率进行了评估,并提出了政策建议。在分析了逾期债务存量及其特征之后,我们编制了一个投入产出表,该表将我们带入一系列指标的组成,这些指标有助于评估过去二十年财政政策背景下的税收管理效率。研究结果表明,长期积累的债务质量较差,税收征管效率较低,但近年来有所改善。
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引用次数: 0
A project on “wine and distillation trade” course. The consumers mindset regarding retsina “葡萄酒与蒸馏贸易”课程项目。消费者对于retsina的心态
Pub Date : 2023-06-08 DOI: 10.12681/icbe-hou.5314
Georgia Iliadou, Dionisis Giannopoulos, Konstantinos E. Nikolakakis
  On early ‘70s the consumers stopped preferring retsina, due to many reasons, some of them have already been mentioned, like the bad quality of the wine, that the owners of small Greek restaurants used and with the use of resin they were trying to cover the wine’s flaws, of the change of the lifestyle, because anything that was related to the tradition or the countryside was characterized as outdated. Finally, the living standards change and that made the consumers seek of more elegant and aromatic and wines. The last decade despite all the above facts, some wine producers have started to produce higher quality of resinated wine to ensure that this product will remain on the market. The cause of this research is to figure out what is today’s consumers mindset regarding resonated wine and their opinion on the new trend of higher quality retsina. The method which used, was to collect data through a questionnaire. The questions are about demographics, questions about wine consumption and questions about retsina. The questionnaire was shared through Social Media. The number of answers reached 768 questionnaires throughout Greece. The results were processed with SPSS Statistics 22.   Keywords: marketing, resinated, wine, Retsina, SPSS analysis JEL Classification Code: M31, L36
在70年代早期,消费者不再喜欢retsina了,原因有很多,其中一些已经提到过了,比如葡萄酒的质量不好,希腊小餐馆的老板用树脂来掩盖葡萄酒的缺陷,生活方式的改变,因为任何与传统或乡村有关的东西都被认为是过时的。最后,生活水平的变化,这使得消费者寻求更优雅和芳香的葡萄酒。在过去的十年里,尽管存在上述所有事实,一些葡萄酒生产商已经开始生产更高质量的树脂葡萄酒,以确保这种产品将继续留在市场上。这项研究的原因是为了弄清楚今天的消费者对共鸣葡萄酒的心态,以及他们对高品质葡萄酒的新趋势的看法。所采用的方法是通过问卷调查收集数据。这些问题是关于人口统计、葡萄酒消费和retsina的。调查问卷通过社交媒体分享。全希腊共有768份问卷。结果用SPSS统计软件22进行处理。关键词:营销,树脂,葡萄酒,Retsina, SPSS分析JEL分类代码:M31, L36
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引用次数: 0
The 2020 EFQM Model digital transformation: Νew features and Assessors' view 2020年EFQM模型数字化转型:Νew特征和评估者的观点
Pub Date : 2023-06-08 DOI: 10.12681/icbe-hou.5300
Cleopatra Deliou, Maria Koemtzi
Background: The EFQM Model, the most widely applied Business Excellence Model in Europe, can be used by any type of organization in order to conduct a thorough analysis of its strengths and its areas for improvement. The model can be used in two ways: both as a diagnostic tool for self-assessment and as a model for management control. Purpose: The main objective of this paper is to identify and analyze the modifications introduced to the latest version of the EFQM Model (version 2020). In an attempt to depict the main elements of the revised version, a comparison is made between the last and the previous version of the model aiming to identify the key features that need to be considered by applicant organizations when they decide to fulfill the model’s new requirements. Methodology:  A literature review is conducted in order to illustrate the evolution of the model to date and a comparative analysis is used as a key research method for studying the differences between the last two versions of the model. The research is supported by interviewing Certified Assessors of the EFQM Model who have already got trained in the new features of the latest version. Findings: The 2020 version allows organizations and individuals to embrace change, drive performance and evolve for the future. The creation of the Assess Base has replaced the previous paper – driven process and it brought the assessment process a step closer to digitalization for both EFQM members and Assessors. Research Limitation: The latest version of the EFQM Model 2020 is very new and the knowledge related to its use is very limited. Therefore, the findings of this paper are mainly driven by the Assessors’ knowledge and involvement with little possibility to question or confirm the points extracted from them. Originality/ value: This paper is the first attempt to compare the last two versions of the EFQM Model. By illustrating the new key features introduced to the model, this paper may form the basis for further research on the benefits gained by the use of these features. EL classification: Μ19 Keywords: EFQM model, 2020 version, comparative data, stakeholders
背景:EFQM模型是欧洲应用最广泛的商业卓越模型,任何类型的组织都可以使用它来对其优势和需要改进的领域进行彻底的分析。该模型有两种用途:既可以作为自我评估的诊断工具,也可以作为管理控制的模型。目的:本文的主要目的是识别和分析EFQM模型最新版本(2020版)的修改。为了描述修订后版本的主要元素,对模型的最后一个版本和以前的版本进行了比较,旨在确定申请组织在决定满足模型的新要求时需要考虑的关键特征。方法:通过文献综述来说明模型的演变,并使用比较分析作为研究模型最后两个版本之间差异的关键研究方法。这项研究是通过采访EFQM模型的认证评估员来支持的,他们已经接受了最新版本新功能的培训。调查结果:2020年版本允许组织和个人拥抱变革,推动绩效并为未来发展。评估基础的创建取代了以前的文件驱动流程,并使评估流程向数字化迈进了一步,对EFQM成员和评估员都是如此。研究局限:EFQM模型2020的最新版本非常新,与其使用相关的知识非常有限。因此,本文的发现主要是由评估者的知识和参与驱动的,几乎没有可能质疑或确认从中提取的要点。原创性/价值:本文是比较EFQM模型最后两个版本的第一次尝试。通过说明引入模型的新关键特征,本文可以为进一步研究使用这些特征所获得的好处奠定基础。关键词:EFQM模型,2020版,比较数据,利益相关者
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引用次数: 0
The role of human property administration in quality management in the public sector 人力资源管理在公共部门质量管理中的作用
Pub Date : 2023-06-08 DOI: 10.12681/icbe-hou.5301
Theodoros Gogalis
Human Resource Management is defined as "The design, implementation and maintenance of strategies to manage people for optimum organization performance where they work". It constitutes a set of strategies to be implemented in the public sector so that its operations could give high quality services and satisfaction to the citizens. This paper deals with the role and importance of human resource management in creating an efficient and functionally sound Greek public sector. An attempt is made to analyze the importance of Human Resource Management in the operation and development of public bodies through its connection to the Common Evaluation Framework which is essentially a "new" tool for Total Quality Management and which has been the subject of research by many scholars. It is apparent the lack of adoption of quality management principles and the lack of a culture of change which leads to reduced efficiency of public services and its human resources. This combined by the lack of implementation of modern Total Quality Management practices with due emphasis on skills, employee training, performance appraisal, communication and labor relations. The present research has shown that it is imperative to upgrade the human resource management strategies implemented in the public sector of our country through the broader and more effective implementation of the principles of human resource management in order to both enhance employee performance and effective functioning of the public sector. Keywords: human resources management, total quality management, management practices, public sector.
人力资源管理被定义为“设计、实施和维护战略,以管理员工,使他们在工作中获得最佳组织绩效”。它构成了一套将在公共部门实施的战略,以便其业务能够为公民提供高质量的服务和满意。本文处理的作用和人力资源管理的重要性,在创造一个高效和功能健全的希腊公共部门。本文试图通过人力资源管理与“共同评价框架”的联系来分析人力资源管理在公共机构运行和发展中的重要性。“共同评价框架”本质上是全面质量管理的“新”工具,也是许多学者研究的主题。显然,由于缺乏采用质量管理原则和缺乏变革的文化,导致公共服务及其人力资源的效率降低。再加上缺乏对技能、员工培训、绩效考核、沟通和劳资关系应有重视的现代全面质量管理实践的实施。目前的研究表明,通过更广泛和更有效地实施人力资源管理原则,升级我国公共部门实施的人力资源管理战略,以提高员工绩效和公共部门的有效运作。关键词:人力资源管理,全面质量管理,管理实践,公共部门。
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引用次数: 0
The modern organizational environment: Communication, Networking and new technologies as driving forces for sustainability, progress & strategic alignment. 现代组织环境:沟通、网络和新技术作为可持续发展、进步和战略协调的驱动力。
Pub Date : 2023-06-08 DOI: 10.12681/icbe-hou.5316
Evangelia N. Markaki, T. Chadjipadelis
The current study presents the driving sources and the challenges of the modern organizational environments.  The New forms of communication, networking, the multicultural environment, and the structural issues in organizations as well as ethics are some of the challenges that the modern organizational environment deals with. We ask employees of different demographic background to evaluate all these new changes and challenges and we assess how people react towards these new characteristics. We also investigate how people believe organizations can integrate these new trends in compliance with an effective organizational performance.  The use of the Conjoint Analysis and the scenario technique allow us to investigate and understand the significance of different characteristics or factors that influence the modern organizational environment and the coexistence of different generations in organizations. The Conjoint Analysis is a multidimensional analysis that can also provide information in a group but also in an individual level. This can help us to create interesting metrics for people and segmentations that lead to an organizational strategic design and sustainability. The present study can have applications in the business, social science, and politics environment.   EL Classifications: G34, G14, M41. Key words: Strategic Alignment, Sustainability, Communication, Networking, Conjoint Analysis. 
本研究提出了现代组织环境的驱动来源和挑战。沟通的新形式、网络、多元文化环境、组织结构问题以及伦理是现代组织环境所面临的一些挑战。我们要求不同人口背景的员工评估所有这些新的变化和挑战,并评估人们对这些新特征的反应。我们还调查了人们如何相信组织能够将这些新趋势与有效的组织绩效相结合。联合分析和情景技术的使用使我们能够调查和理解影响现代组织环境和组织中不同世代共存的不同特征或因素的意义。联合分析是一种多维分析,它既可以在群体层面上提供信息,也可以在个人层面上提供信息。这可以帮助我们为人员和细分创建有趣的度量标准,从而导致组织战略设计和可持续性。本研究可应用于商业、社会科学和政治环境。EL分类:G34, G14, M41。关键词:战略结盟,可持续性,沟通,网络化,联合分析。
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引用次数: 0
Social and solidarity economy initiatives in circular economy: the case of second-hand clothing in Greece 循环经济中的社会和团结经济倡议:以希腊的二手服装为例
Pub Date : 2023-06-08 DOI: 10.12681/icbe-hou.5319
Dionisia Evgenia Paraschi, Paschalis Arvanitidis
Mainstream approaches to circular economy focus on the economic and the environmental dimensions disregarding the social element of sustainable development. Proper integration of the social dimension requires the adoption of a different consumption culture and of economic behavior in general, all of which fall within the mentality of the social and solidarity economy. This perspective places due attention to social responsibility (articulated through cooperation, solidarity, sharing with, and caring for others) aiming to serve the collective interest and to increase social value and wealth. Yet, the literature that explores the links between social and solidarity economy, sustainable development and circular economy remains limited.  Aiming to contribute to this literature and to advance the social dimension of CE, the current work analyzes and evaluates specific CE initiatives specialized in the reuse of used clothing in Greece, employing the perspective of social and solidarity economy. These are: a collectivity, a social enterprise, and a non-profit organization. The research assesses their effectiveness and longevity discussing also their attachment to the ideals of social and solidarity economy. It finds that the examined initiatives are all successful and satisfy to a certain degree the values and principles of social and solidarity economy, providing a sound basis to expand and enrich the concept and the approach of circular economy with due emphasis on the social dimension.   Keywords: Circular economy, social and solidarity economy, reuse, second-hand clothing, sustainable development JEL codes: B52, B55, D02, L31, O17, O35, Q56  
循环经济的主流方法侧重于经济和环境方面,而忽视了可持续发展的社会因素。社会层面的适当整合需要采用一种不同的消费文化和一般的经济行为,所有这些都属于社会和团结经济的心态。这种观点对社会责任给予了应有的关注(通过合作、团结、分享和关心他人来表达),旨在为集体利益服务,增加社会价值和财富。然而,探讨社会和团结经济、可持续发展和循环经济之间联系的文献仍然有限。为了对这一文献做出贡献,并推进CE的社会维度,目前的工作分析和评估了希腊专门从事旧衣服再利用的具体CE倡议,采用社会和团结经济的观点。它们是:集体、社会企业和非营利组织。该研究评估了它们的有效性和寿命,并讨论了它们对社会和团结经济理想的依恋。研究发现,这些举措都是成功的,并在一定程度上满足了社会和团结经济的价值观和原则,为扩大和丰富循环经济的概念和途径提供了良好的基础,并适当重视社会维度。关键词:循环经济,社会团结经济,再利用,二手服装,可持续发展JEL代码:B52, B55, D02, L31, O17, O35, Q56
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引用次数: 0
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International Conference on Business and Economics - Hellenic Open University
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