Pub Date : 2023-09-29DOI: 10.14505/jemt.v14.6(70).22
Mariame EL KHADAR
This study aims to identify determinants of tourist satisfaction in Chefchaouen, an authentic destination in the north-eastern of Morocco. Our study identifies factors that contribute more to tourists’ satisfaction and comes up with recommendations.
Methodologically, an extended bibliographical review is presented to establish the hypotheses and the research conceptual model. A deductive approach is suitable for this study. It is a quantitative study based on a survey filled out by tourists on a visit to produce results.
The results of our study show that two dimensions ‘joy’ and ‘positive surprise’ have a direct and positive influence on tourist satisfaction. the results also show that staying in Chefchaouen gives them joy, pleasure, a sense of wonder, inspiration, and amazement. Generally, this destination provides them with pleasant and surprising experiences.
Our study also has some limitations due to the small size of our sample and its composition. It neglects domestic tourists All these limitations constitute new research perspectives in marketing tourist destinations. This research is original because it reveals to Chefchaouen and other destination marketing managers, the importance of emotional dimensions in evaluating the destination tourist experience.
{"title":"Exploring Factors Shaping Tourist Satisfaction: A Case Study of the Chefchaouen Destination in Morocco","authors":"Mariame EL KHADAR","doi":"10.14505/jemt.v14.6(70).22","DOIUrl":"https://doi.org/10.14505/jemt.v14.6(70).22","url":null,"abstract":"This study aims to identify determinants of tourist satisfaction in Chefchaouen, an authentic destination in the north-eastern of Morocco. Our study identifies factors that contribute more to tourists’ satisfaction and comes up with recommendations.
 Methodologically, an extended bibliographical review is presented to establish the hypotheses and the research conceptual model. A deductive approach is suitable for this study. It is a quantitative study based on a survey filled out by tourists on a visit to produce results.
 The results of our study show that two dimensions ‘joy’ and ‘positive surprise’ have a direct and positive influence on tourist satisfaction. the results also show that staying in Chefchaouen gives them joy, pleasure, a sense of wonder, inspiration, and amazement. Generally, this destination provides them with pleasant and surprising experiences.
 Our study also has some limitations due to the small size of our sample and its composition. It neglects domestic tourists All these limitations constitute new research perspectives in marketing tourist destinations. This research is original because it reveals to Chefchaouen and other destination marketing managers, the importance of emotional dimensions in evaluating the destination tourist experience.","PeriodicalId":38130,"journal":{"name":"Journal of Environmental Management and Tourism","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135247230","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-29DOI: 10.14505/jemt.v14.6(70).07
Adiya ISKAKOVA, Madina RAKHIMBERDINOVA, Dzhapar ALYBAEV, Nyailya SMAGULOVA, Makpal NURKENOVA
Tourism is a global industry, and managing integration processes in university tourism industry education programs allows students to develop the skills and knowledge necessary to work in an international environment and manage international relationships. Managing integration processes in university educational programs of the tourism industry involves incorporating international practices to enhance the quality and relevance of these programs. Collaboration with industry stakeholders in establishing partnerships, such as tourism organizations, hotels, travel agencies, and tour operators, provides valuable insights into industry needs and trends. These collaborations help universities align their educational programs with the requirements of the tourism industry and ensure graduates have the necessary skills and knowledge.
{"title":"International Practices for Managing Integration Processes in University Educational Programs of the Tourism Industry","authors":"Adiya ISKAKOVA, Madina RAKHIMBERDINOVA, Dzhapar ALYBAEV, Nyailya SMAGULOVA, Makpal NURKENOVA","doi":"10.14505/jemt.v14.6(70).07","DOIUrl":"https://doi.org/10.14505/jemt.v14.6(70).07","url":null,"abstract":"Tourism is a global industry, and managing integration processes in university tourism industry education programs allows students to develop the skills and knowledge necessary to work in an international environment and manage international relationships. Managing integration processes in university educational programs of the tourism industry involves incorporating international practices to enhance the quality and relevance of these programs. Collaboration with industry stakeholders in establishing partnerships, such as tourism organizations, hotels, travel agencies, and tour operators, provides valuable insights into industry needs and trends. These collaborations help universities align their educational programs with the requirements of the tourism industry and ensure graduates have the necessary skills and knowledge.","PeriodicalId":38130,"journal":{"name":"Journal of Environmental Management and Tourism","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135247227","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-29DOI: 10.14505/jemt.v14.6(70).03
Chingiz MAKENOV, Aina NARYNBAYEVA, Nina PETRICHSHEVA, Meruyert UMIRZAKOVA, Manuel Fernandez GRELA
The development of a tourist and educational cluster can play a significant role in ensuring the sustainability of universities. By collaborating with tourism industry partners to undertake research projects that address sustainability, tourism trends, and emerging educational needs, both parts will gain in terms of competitiveness. There is a close relationship between education and tourism, due to the common goals. This article shows the reasons for the interaction between education and tourism and the results of their clustering. A methodological approach to the definition of the concept of ‘tourist-educational cluster’ is proposed. The contribution of the tourism industry to the development of theories and methods of active learning is noted. The potential of using pedagogical technologies in promoting tourism products is shown.
{"title":"Tourism and Educational Cluster in Tourism Industry","authors":"Chingiz MAKENOV, Aina NARYNBAYEVA, Nina PETRICHSHEVA, Meruyert UMIRZAKOVA, Manuel Fernandez GRELA","doi":"10.14505/jemt.v14.6(70).03","DOIUrl":"https://doi.org/10.14505/jemt.v14.6(70).03","url":null,"abstract":"The development of a tourist and educational cluster can play a significant role in ensuring the sustainability of universities. By collaborating with tourism industry partners to undertake research projects that address sustainability, tourism trends, and emerging educational needs, both parts will gain in terms of competitiveness. There is a close relationship between education and tourism, due to the common goals. This article shows the reasons for the interaction between education and tourism and the results of their clustering. A methodological approach to the definition of the concept of ‘tourist-educational cluster’ is proposed. The contribution of the tourism industry to the development of theories and methods of active learning is noted. The potential of using pedagogical technologies in promoting tourism products is shown.","PeriodicalId":38130,"journal":{"name":"Journal of Environmental Management and Tourism","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135247086","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The blue economy covers various scientific areas and types of socio-economic activity that are related to each other: fisheries, shipping, tourism (beach and cruise), transportation, logistics, alternative energy, ecology, water management, climate change and biosphere conservation. It was found that coastal tourism occupies an important place in the system of the Blue Economy. According to the set of indicators: The Travel and Tourism Competitiveness Index, International tourist arrivals, thousands, Travel and Tourism industry GDP, and Employment in the tourism and travel sphere, a cluster analysis has been created for leading countries. As a result of the analysis, 9 clusters have been formed, for each of which strategic vectors of development were determined. The coastline of all countries in the world is 1162.3 million km. The longest coastline belongs to Canada – 202080 km. Relative indicators per 1 km of coastline as international tourist arrivals, international tourism inbound receipts, Tourism and Travel industry GDP have been considered. It has been substantiated that the Spanish coastal tourism industry deserves special attention. There are 17 coastal areas and more than 2,000 beaches in Spain.
{"title":"Strategic Vectors of Coastal Tourism Development as a Blue Economy Component in the International Dimension","authors":"Antonio-Juan BRIONES-PEÑALVER, Liliya PROKOPCHUK, Iuliia SAMOILYK","doi":"10.14505/jemt.v14.6(70).01","DOIUrl":"https://doi.org/10.14505/jemt.v14.6(70).01","url":null,"abstract":"The blue economy covers various scientific areas and types of socio-economic activity that are related to each other: fisheries, shipping, tourism (beach and cruise), transportation, logistics, alternative energy, ecology, water management, climate change and biosphere conservation. It was found that coastal tourism occupies an important place in the system of the Blue Economy. According to the set of indicators: The Travel and Tourism Competitiveness Index, International tourist arrivals, thousands, Travel and Tourism industry GDP, and Employment in the tourism and travel sphere, a cluster analysis has been created for leading countries. As a result of the analysis, 9 clusters have been formed, for each of which strategic vectors of development were determined. The coastline of all countries in the world is 1162.3 million km. The longest coastline belongs to Canada – 202080 km. Relative indicators per 1 km of coastline as international tourist arrivals, international tourism inbound receipts, Tourism and Travel industry GDP have been considered. It has been substantiated that the Spanish coastal tourism industry deserves special attention. There are 17 coastal areas and more than 2,000 beaches in Spain.","PeriodicalId":38130,"journal":{"name":"Journal of Environmental Management and Tourism","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135247229","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-29DOI: 10.14505/jemt.v14.6(70).15
Norbert FORMAN, József UDVAROS
This study has a primary objective of investigating the existing gap that exists between guest interactions and hotel concierge services, with an emphasis on exploring potential solutions through software technology. To attain this goal, twenty in-depth interviews were conducted; eight conversations involved hotel concierges while twelve exchanges entailed interactions with guests. In conducting these interviews, the research aimed to gain extensive knowledge regarding challenges faced by both parties throughout their communication processes. Each interview was critically analysed to systematically identify specific issues suitable for resolution via software applications.
The classification of concierge services facilitated the proposal of technology-based enhancements, which underwent testing by a focus group comprising both guests and concierges. The main objective of this study was to meticulously assess the proposed improvements in terms of their effectiveness in bridging gaps between these two groups. According to research results, there is a direct link between employing suggested software solutions and decreasing interaction discrepancies; implying that strategic usage can considerably boost hotel hospitality through better communication and comprehension among staff members and guests alike.
The research suggests a wider implementation of technological resources in the hospitality industry as they can enhance guest experience and increase concierge efficiency. Further investigation could examine how effective these software solutions are across varying hotel environments and evaluate their lasting effects on customer contentment and hotel profits.
{"title":"Digital Innovation in Hospitality: Bridging the Gap between Concierge Services and Hotel Guests","authors":"Norbert FORMAN, József UDVAROS","doi":"10.14505/jemt.v14.6(70).15","DOIUrl":"https://doi.org/10.14505/jemt.v14.6(70).15","url":null,"abstract":"This study has a primary objective of investigating the existing gap that exists between guest interactions and hotel concierge services, with an emphasis on exploring potential solutions through software technology. To attain this goal, twenty in-depth interviews were conducted; eight conversations involved hotel concierges while twelve exchanges entailed interactions with guests. In conducting these interviews, the research aimed to gain extensive knowledge regarding challenges faced by both parties throughout their communication processes. Each interview was critically analysed to systematically identify specific issues suitable for resolution via software applications.
 The classification of concierge services facilitated the proposal of technology-based enhancements, which underwent testing by a focus group comprising both guests and concierges. The main objective of this study was to meticulously assess the proposed improvements in terms of their effectiveness in bridging gaps between these two groups. According to research results, there is a direct link between employing suggested software solutions and decreasing interaction discrepancies; implying that strategic usage can considerably boost hotel hospitality through better communication and comprehension among staff members and guests alike.
 The research suggests a wider implementation of technological resources in the hospitality industry as they can enhance guest experience and increase concierge efficiency. Further investigation could examine how effective these software solutions are across varying hotel environments and evaluate their lasting effects on customer contentment and hotel profits.","PeriodicalId":38130,"journal":{"name":"Journal of Environmental Management and Tourism","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135247088","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper analyzes the spending patterns of foreign tourists visiting Taiwan in 2019. Then, the study examines the impact of socioeconomic and travel-related factors on tourists' allocation of expenditures for five essential trip products. By comparing the behaviors of tourists from different nations, the study investigates their priorities for travel expenses such as food, accommodation, transportation, and shopping. The study's OLS regression results show that distance, visit times, travel modes, duration of stays, number of visitors, gender, income, age, and education significantly affect tourists' travel expenditures in Taiwan. The findings reveal that longer-haul tourists spend more on travel products due to their experience. In addition, tourists traveling with companions spend more than those traveling alone, and males spend more on accommodation while females prefer shopping. The study also highlights the positive impact of the number of nights spent on the purchase level of travel goods and services. These insights provide valuable information on the travel-related variables that influence international tourists' spending behavior in Taiwan.
{"title":"The Impact of Socioeconomic and Travel-Related Aspects on the Allocation of Expenditures by Tourists Traveling to Taiwan","authors":"Kieu-Thi PHAN, Sheng-Hung CHEN, Jie-Min LEE, Ca-Van PHAM","doi":"10.14505/jemt.v14.6(70).23","DOIUrl":"https://doi.org/10.14505/jemt.v14.6(70).23","url":null,"abstract":"This paper analyzes the spending patterns of foreign tourists visiting Taiwan in 2019. Then, the study examines the impact of socioeconomic and travel-related factors on tourists' allocation of expenditures for five essential trip products. By comparing the behaviors of tourists from different nations, the study investigates their priorities for travel expenses such as food, accommodation, transportation, and shopping. The study's OLS regression results show that distance, visit times, travel modes, duration of stays, number of visitors, gender, income, age, and education significantly affect tourists' travel expenditures in Taiwan. The findings reveal that longer-haul tourists spend more on travel products due to their experience. In addition, tourists traveling with companions spend more than those traveling alone, and males spend more on accommodation while females prefer shopping. The study also highlights the positive impact of the number of nights spent on the purchase level of travel goods and services. These insights provide valuable information on the travel-related variables that influence international tourists' spending behavior in Taiwan.","PeriodicalId":38130,"journal":{"name":"Journal of Environmental Management and Tourism","volume":"94 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135247090","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-29DOI: 10.14505/jemt.v14.6(70).04
Darmawati DARMAWATI, Hasan BASRI
The rapid development of technology and information has caused the use of the Internet to be higher. One of the widely used digital business marketing activities is social media endorsements which are currently being used to inform products to consumers through Tiktok and Instagram social media. However, some endorsers are dishonest in providing consumer product reviews in endorsement activities. Thus, in its application, endorsement practices still do not follow the principles of advertising promotion according to Islamic business ethics. For this reason, this paper aims to discuss the practice of endorsement on social media TikTok and Instagram from the perspective of Islamic business ethics by Muslim endorsers. The research method applied for qualitative with a depth-interviews. The results showed that first, endorsement business ethics in Islam is that the endorsed product must be responsible, honest, and authentic; the endorsers must be friendly and polite; the endorser must cover the aurat (body parts covered), not praise excessively, do not use swear, be transparent, and do not demonize other products. Second, regarding the practice of endorsement on social media, Tiktok and Instagram, from the perspective of Islamic business ethics, have found several ethics that are violated when endorsers promote products to consumers.
{"title":"The Practice of Tourism Product Endorsement: Perspective of Islamic Business Ethics in Social-Media","authors":"Darmawati DARMAWATI, Hasan BASRI","doi":"10.14505/jemt.v14.6(70).04","DOIUrl":"https://doi.org/10.14505/jemt.v14.6(70).04","url":null,"abstract":"The rapid development of technology and information has caused the use of the Internet to be higher. One of the widely used digital business marketing activities is social media endorsements which are currently being used to inform products to consumers through Tiktok and Instagram social media. However, some endorsers are dishonest in providing consumer product reviews in endorsement activities. Thus, in its application, endorsement practices still do not follow the principles of advertising promotion according to Islamic business ethics. For this reason, this paper aims to discuss the practice of endorsement on social media TikTok and Instagram from the perspective of Islamic business ethics by Muslim endorsers. The research method applied for qualitative with a depth-interviews. The results showed that first, endorsement business ethics in Islam is that the endorsed product must be responsible, honest, and authentic; the endorsers must be friendly and polite; the endorser must cover the aurat (body parts covered), not praise excessively, do not use swear, be transparent, and do not demonize other products. Second, regarding the practice of endorsement on social media, Tiktok and Instagram, from the perspective of Islamic business ethics, have found several ethics that are violated when endorsers promote products to consumers.","PeriodicalId":38130,"journal":{"name":"Journal of Environmental Management and Tourism","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135247226","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-29DOI: 10.14505/jemt.v14.6(70).25
Ayan BHAKAT, Nirmalya DAS, Santu GUCHHAIT
Purpose: Many countries rely heavily on tourism as an economic driver. It has a large workforce. Sri Lanka's economic turmoil has been a big impediment to tourist trips. Tourists are keeping away from this picturesque country because of high inflation, frequent power outages, and fuel scarcity. This impacted the tourism industry, job losses etc. This research investigates the relationship between foreign tourist arrivals (FTA) and nation's GDP, and the barriers to tourism growth.
Methodology: The work is completed through gaining access to quantitative and qualitative data. SLTDA tourist reports from 2018 to 2022, World Data (2020), UNWTO (2017), Central Bank of Sri Lanka provided quantitative data. The information comes from an assessment of literature, articles published in significant newspapers, journals. Cartographic techniques were employed for analysis, and the correlation test was used to assess the relationship between tourist arrivals, foreign receipts, and GNP.
Findings: There is a positive relationship between FTA and tourism growth. Economic crisis has deteriorated Sri Lanka’s tourism as people are unwilling to visit Sri Lanka owing to uncertainty, inflation, power outages, and fuel scarcity, even the domestic tourist are unwilling to spend money for travelling and leisure purpose.
Originality: In addition to demand and supply factors, the article indicates that other factors, like inflation and currency value, play a significant role in tourism development. The paper cites several reasons why developing-country governments must preserve stability in order to thrive all sectors of the country's economy, including tourism.
目的:许多国家严重依赖旅游业作为经济驱动力。它拥有庞大的劳动力。斯里兰卡的经济动荡一直是旅游的一大障碍。由于高通货膨胀、频繁停电和燃料短缺，游客们正在远离这个风景如画的国家。这影响了旅游业，失业等。本研究探讨了外国游客入境人数(FTA)与国内生产总值(GDP)的关系，以及旅游业增长的障碍。方法:通过获得定量和定性数据来完成这项工作。SLTDA 2018 - 2022年旅游报告，World Data (2020)， UNWTO(2017)，斯里兰卡中央银行提供定量数据。这些信息来自文献评估，发表在重要报纸、期刊上的文章。使用制图技术进行分析，并使用相关性检验来评估游客人数，外国收入和GNP之间的关系。
研究发现:自贸协定与旅游增长呈正相关。经济危机恶化了斯里兰卡的旅游业，由于不确定性，通货膨胀，停电和燃料短缺，人们不愿意访问斯里兰卡，甚至国内游客也不愿意为旅游和休闲目的花钱。
原创性:除了需求和供给因素，文章指出其他因素，如通货膨胀和货币价值，在旅游发展中起着重要作用。这篇论文列举了发展中国家政府必须保持稳定以繁荣包括旅游业在内的所有经济部门的几个原因。
{"title":"Temporal Change of Foreign Tourism in Sri Lanka: A Study on Economic Perspective","authors":"Ayan BHAKAT, Nirmalya DAS, Santu GUCHHAIT","doi":"10.14505/jemt.v14.6(70).25","DOIUrl":"https://doi.org/10.14505/jemt.v14.6(70).25","url":null,"abstract":"Purpose: Many countries rely heavily on tourism as an economic driver. It has a large workforce. Sri Lanka's economic turmoil has been a big impediment to tourist trips. Tourists are keeping away from this picturesque country because of high inflation, frequent power outages, and fuel scarcity. This impacted the tourism industry, job losses etc. This research investigates the relationship between foreign tourist arrivals (FTA) and nation's GDP, and the barriers to tourism growth.
 Methodology: The work is completed through gaining access to quantitative and qualitative data. SLTDA tourist reports from 2018 to 2022, World Data (2020), UNWTO (2017), Central Bank of Sri Lanka provided quantitative data. The information comes from an assessment of literature, articles published in significant newspapers, journals. Cartographic techniques were employed for analysis, and the correlation test was used to assess the relationship between tourist arrivals, foreign receipts, and GNP.
 Findings: There is a positive relationship between FTA and tourism growth. Economic crisis has deteriorated Sri Lanka’s tourism as people are unwilling to visit Sri Lanka owing to uncertainty, inflation, power outages, and fuel scarcity, even the domestic tourist are unwilling to spend money for travelling and leisure purpose.
 Originality: In addition to demand and supply factors, the article indicates that other factors, like inflation and currency value, play a significant role in tourism development. The paper cites several reasons why developing-country governments must preserve stability in order to thrive all sectors of the country's economy, including tourism.","PeriodicalId":38130,"journal":{"name":"Journal of Environmental Management and Tourism","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135247083","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-29DOI: 10.14505/jemt.v14.6(70).13
Aidar H. MUKANOV, Kamshat P. MUSSINA, Lyailya M. MUTALIYEVA, Yerzhan N. SAGATBAYEV, Darken A. SEIDUALIN, Gulzhan K. ABDRAMANOVA
In modern conditions, the development of tourism is undergoing dramatic changes under the influence of a number of exogenous and endogenous factors. For tourists, those tourist areas are becoming more and more attractive, where full-fledged conditions for recreation in a unique natural environment have been created, considering the provision of comfortable stay. Thus, one of the directions of spatial organization of tourism is formation of tourist clusters. In this scientific work, the authors consider the issues of creating tourist clusters in ecotourism centers of Kazakhstan on the example of the Zerenda resort center.
The method of cartographic taxonomy was used as the main research tool, within which taxa were identified that could form the basis of a tourist cluster in a certain geographical environment. Territorial units were included in each taxon, covering territories of the area where tourist resources are located.
As a result of the study, sections of the resort area were identified, which can be covered by a tourist cluster. It is assumed that each section of the cluster has its own specific characteristics and can act as a dominant and serve as a point of attraction for tourists.
In general, given that the clustering process is a rather lengthy and complex process, the authors assume that the creation of tourist ecotourism clusters can not only increase the attractiveness of ecocenters, but also lead to the emergence of new types of recreation, including in the field of green tourism.
{"title":"Formation of Tourist Clusters in Ecotourism Centers: Case of Zerenda Resort Center in Kazakhstan","authors":"Aidar H. MUKANOV, Kamshat P. MUSSINA, Lyailya M. MUTALIYEVA, Yerzhan N. SAGATBAYEV, Darken A. SEIDUALIN, Gulzhan K. ABDRAMANOVA","doi":"10.14505/jemt.v14.6(70).13","DOIUrl":"https://doi.org/10.14505/jemt.v14.6(70).13","url":null,"abstract":"In modern conditions, the development of tourism is undergoing dramatic changes under the influence of a number of exogenous and endogenous factors. For tourists, those tourist areas are becoming more and more attractive, where full-fledged conditions for recreation in a unique natural environment have been created, considering the provision of comfortable stay. Thus, one of the directions of spatial organization of tourism is formation of tourist clusters. In this scientific work, the authors consider the issues of creating tourist clusters in ecotourism centers of Kazakhstan on the example of the Zerenda resort center.
 The method of cartographic taxonomy was used as the main research tool, within which taxa were identified that could form the basis of a tourist cluster in a certain geographical environment. Territorial units were included in each taxon, covering territories of the area where tourist resources are located.
 As a result of the study, sections of the resort area were identified, which can be covered by a tourist cluster. It is assumed that each section of the cluster has its own specific characteristics and can act as a dominant and serve as a point of attraction for tourists.
 In general, given that the clustering process is a rather lengthy and complex process, the authors assume that the creation of tourist ecotourism clusters can not only increase the attractiveness of ecocenters, but also lead to the emergence of new types of recreation, including in the field of green tourism.","PeriodicalId":38130,"journal":{"name":"Journal of Environmental Management and Tourism","volume":"63 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135247092","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-29DOI: 10.14505/jemt.v14.6(70).06
Marcin WOŁEK, Joanna PRÓCHNIAK, Jarosław KEMPA
This study aims to identify and analyse the potential conflicts of tourism, resort and residents’ functions based on coastal resort cities of the highest importance in Poland (Sopot, Ustka, Kołobrzeg, Świnoujście). Coastal health resorts are specific urban units where tourist and resort functions provided under high environmental restrictions dominate the primary urban function typically focused on social and resident matters. Coastal resort cities attract tourists heavily. Hence, such cities must deal with varied stakeholder expectations. This may lead to conflicts in sustainable urban development.
The analysis considers the stakeholder perspective regarding the occurrence of various conflicts. Different research methods have been used, including case studies and stakeholder analysis based on the salience model and classifying stakeholders into homogenous groups with the attributes assigned.
The diverse and often divergent needs of stakeholders in coastal cities require a specific approach to developing such urban units, including stakeholder relationship management. A method used for the resort stakeholder analysis is based on classical stakeholder classification proposed by Mitchel, Agle and Wood (1997).
The nature of functions performed in resort cities naturally lead to internal and developmental conflicts. However, based on an assessment of attributes assigned their evaluation across key stakeholder groups, the study results show that these conflicts occurred dormant in studied cities.
The research methods used, an approach taken, and results achieved can be successfully used by decision-makers responsible for urban development to identify and manage potential conflicts deriving from diversified expectations of urban stakeholders or conflicting urban functions.
The article is of an international character and might be used to various aspects of city management, as it combines stakeholder management approach with urban development and potential function conflicts.
{"title":"Functional Conflicts in Tourist Coastal Resort Cities with Special Spa Status in Poland. The Stakeholder Approach","authors":"Marcin WOŁEK, Joanna PRÓCHNIAK, Jarosław KEMPA","doi":"10.14505/jemt.v14.6(70).06","DOIUrl":"https://doi.org/10.14505/jemt.v14.6(70).06","url":null,"abstract":"This study aims to identify and analyse the potential conflicts of tourism, resort and residents’ functions based on coastal resort cities of the highest importance in Poland (Sopot, Ustka, Kołobrzeg, Świnoujście). Coastal health resorts are specific urban units where tourist and resort functions provided under high environmental restrictions dominate the primary urban function typically focused on social and resident matters. Coastal resort cities attract tourists heavily. Hence, such cities must deal with varied stakeholder expectations. This may lead to conflicts in sustainable urban development.
 The analysis considers the stakeholder perspective regarding the occurrence of various conflicts. Different research methods have been used, including case studies and stakeholder analysis based on the salience model and classifying stakeholders into homogenous groups with the attributes assigned.
 The diverse and often divergent needs of stakeholders in coastal cities require a specific approach to developing such urban units, including stakeholder relationship management. A method used for the resort stakeholder analysis is based on classical stakeholder classification proposed by Mitchel, Agle and Wood (1997).
 The nature of functions performed in resort cities naturally lead to internal and developmental conflicts. However, based on an assessment of attributes assigned their evaluation across key stakeholder groups, the study results show that these conflicts occurred dormant in studied cities.
 The research methods used, an approach taken, and results achieved can be successfully used by decision-makers responsible for urban development to identify and manage potential conflicts deriving from diversified expectations of urban stakeholders or conflicting urban functions.
 The article is of an international character and might be used to various aspects of city management, as it combines stakeholder management approach with urban development and potential function conflicts.","PeriodicalId":38130,"journal":{"name":"Journal of Environmental Management and Tourism","volume":"132 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135248078","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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