Pub Date : 2021-04-03DOI: 10.1080/10686967.2021.1886023
K. Shuaib, Zhen He
Abstract This study aimed to examine the impact of organizational culture on quality management and innovation practices among manufacturing SMEs in Nigeria. Empirical data were collected from 570 manufacturing SMEs in three states in Northern Nigeria (Kano. Kaduna and Katsina). A convenience sampling technique was used to obtain data from SMEs in the study area. The study used PLS model to test the hypothesized relationship and the results indicate that six out of the eight hypotheses were supported while only two were not supported. The study found that adhocracy culture, clan culture, market culture, and hierarchy culture were positively related to innovation. On the other hand, clan culture and market culture were positively related to quality management, while adhocracy and hierarchy cultures were discovered to be negatively associated with quality management. The findings revealed that SMEs that maintain aggressively, and results-oriented focus, remain results-oriented, with priority getting the job done, promote hard-driving competitiveness, high demands, and achievement. Thus, embark on aggressive competitive actions, remain committed to meeting targets, and define success by winning in the marketplace and outpacing the competition could improve both their innovation and quality management performance. Therefore, embracing a sound organizational culture could lead SMEs to more significant innovation and quality management performance.
{"title":"Impact of organizational culture on quality management and innovation practices among manufacturing SMEs in Nigeria","authors":"K. Shuaib, Zhen He","doi":"10.1080/10686967.2021.1886023","DOIUrl":"https://doi.org/10.1080/10686967.2021.1886023","url":null,"abstract":"Abstract This study aimed to examine the impact of organizational culture on quality management and innovation practices among manufacturing SMEs in Nigeria. Empirical data were collected from 570 manufacturing SMEs in three states in Northern Nigeria (Kano. Kaduna and Katsina). A convenience sampling technique was used to obtain data from SMEs in the study area. The study used PLS model to test the hypothesized relationship and the results indicate that six out of the eight hypotheses were supported while only two were not supported. The study found that adhocracy culture, clan culture, market culture, and hierarchy culture were positively related to innovation. On the other hand, clan culture and market culture were positively related to quality management, while adhocracy and hierarchy cultures were discovered to be negatively associated with quality management. The findings revealed that SMEs that maintain aggressively, and results-oriented focus, remain results-oriented, with priority getting the job done, promote hard-driving competitiveness, high demands, and achievement. Thus, embark on aggressive competitive actions, remain committed to meeting targets, and define success by winning in the marketplace and outpacing the competition could improve both their innovation and quality management performance. Therefore, embracing a sound organizational culture could lead SMEs to more significant innovation and quality management performance.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"28 1","pages":"98 - 114"},"PeriodicalIF":0.0,"publicationDate":"2021-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10686967.2021.1886023","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47966881","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-04-03DOI: 10.1080/10686967.2021.1886022
Fernando Juliani, O. J. de Oliveira
Abstract The implementation of Lean Six Sigma in the public sector has grown considerably in recent years and may be accentuated in times of global economic crisis. Even so, general aspects that can guide managers for its implementation in the public sector were not found in the related scientific literature. This paper proposes management guidelines for LSS implementation in public service organizations aiming to support the continuous improvement regarding their processes and results. The guidelines originated from LSS principles under management perspective and literature review on both LSS and public sector using the grounded theory method, being refined afterwards by experts in public management and LSS. This paper can encourage public managers to start a low-cost improvement process in the organizations and support the LSS continuity. Concerning the scientific contribution, this proposal provides a more comprehensive perspective on LSS implementation in the public sector raising persistent management challenges and being a starting point for new research on LSS guidelines directed to specific services within the public sector.
{"title":"Lean six sigma in the public sector: overcoming persistent management challenges","authors":"Fernando Juliani, O. J. de Oliveira","doi":"10.1080/10686967.2021.1886022","DOIUrl":"https://doi.org/10.1080/10686967.2021.1886022","url":null,"abstract":"Abstract The implementation of Lean Six Sigma in the public sector has grown considerably in recent years and may be accentuated in times of global economic crisis. Even so, general aspects that can guide managers for its implementation in the public sector were not found in the related scientific literature. This paper proposes management guidelines for LSS implementation in public service organizations aiming to support the continuous improvement regarding their processes and results. The guidelines originated from LSS principles under management perspective and literature review on both LSS and public sector using the grounded theory method, being refined afterwards by experts in public management and LSS. This paper can encourage public managers to start a low-cost improvement process in the organizations and support the LSS continuity. Concerning the scientific contribution, this proposal provides a more comprehensive perspective on LSS implementation in the public sector raising persistent management challenges and being a starting point for new research on LSS guidelines directed to specific services within the public sector.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"28 1","pages":"58 - 75"},"PeriodicalIF":0.0,"publicationDate":"2021-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10686967.2021.1886022","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47704996","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-04-03DOI: 10.1080/10686967.2021.1886024
Subramaniam Ponnaiyan, Khaldoun I. Ababneh, V. Prybutok
Abstract This research posits and empirically tests the relative importance of five key determinants of service quality in fast-food restaurants (FFRs, also known as quick-service restaurants) in the United Arab Emirates (UAE). Using a survey methodology, data were collected from 491customers to test the proposed model and associated hypotheses. The structural equation modeling (SEM) analysis results showed that assurance, responsiveness, tangibility, and empathy are significant predictors of perceived service quality of FFRs. However, reliability was not a significant predictor. This study is important because it is the first study that examines the determinants of service quality of FFRs in the UAE. The findings provide valuable insights for restaurant managers in the UAE to make informed decisions regarding the improvement of service quality of FFRs in the UAE. This study also contributes to the literature of FFR service quality by validating the SERVPERF instrument in a unique non-western country context.
{"title":"Determinants of fast-food restaurant service quality in the United Arab Emirates","authors":"Subramaniam Ponnaiyan, Khaldoun I. Ababneh, V. Prybutok","doi":"10.1080/10686967.2021.1886024","DOIUrl":"https://doi.org/10.1080/10686967.2021.1886024","url":null,"abstract":"Abstract This research posits and empirically tests the relative importance of five key determinants of service quality in fast-food restaurants (FFRs, also known as quick-service restaurants) in the United Arab Emirates (UAE). Using a survey methodology, data were collected from 491customers to test the proposed model and associated hypotheses. The structural equation modeling (SEM) analysis results showed that assurance, responsiveness, tangibility, and empathy are significant predictors of perceived service quality of FFRs. However, reliability was not a significant predictor. This study is important because it is the first study that examines the determinants of service quality of FFRs in the UAE. The findings provide valuable insights for restaurant managers in the UAE to make informed decisions regarding the improvement of service quality of FFRs in the UAE. This study also contributes to the literature of FFR service quality by validating the SERVPERF instrument in a unique non-western country context.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"28 1","pages":"86 - 97"},"PeriodicalIF":0.0,"publicationDate":"2021-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10686967.2021.1886024","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43589377","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-02-24DOI: 10.1080/10686967.2021.1886025
Patricia F. S. Siltori, I. Rampasso, V. Martins, R. Anholon, D. Silva, Jefferson Souza Pinto, W. Leal Filho
Abstract This study aims to analyze the reasons that motivate Brazilian companies to implement Quality Management Systems, according to ISO 9001:2015 requirements. Based on information collected in the literature, a questionnaire was developed and answered by professionals that work with the mentioned standard in their companies. An Exploratory Factor Analysis was conducted with the collected data to group the validated variables into two constructs that present the most part of information variance. These constructs were entitled “internal improvements related motives” and “market related motives”. The findings of this research confirm and complement previous studies performed in Brazil and in other countries.
{"title":"Analysis of the motivations for ISO 9001:2015 adoption in the Brazilian business context","authors":"Patricia F. S. Siltori, I. Rampasso, V. Martins, R. Anholon, D. Silva, Jefferson Souza Pinto, W. Leal Filho","doi":"10.1080/10686967.2021.1886025","DOIUrl":"https://doi.org/10.1080/10686967.2021.1886025","url":null,"abstract":"Abstract This study aims to analyze the reasons that motivate Brazilian companies to implement Quality Management Systems, according to ISO 9001:2015 requirements. Based on information collected in the literature, a questionnaire was developed and answered by professionals that work with the mentioned standard in their companies. An Exploratory Factor Analysis was conducted with the collected data to group the validated variables into two constructs that present the most part of information variance. These constructs were entitled “internal improvements related motives” and “market related motives”. The findings of this research confirm and complement previous studies performed in Brazil and in other countries.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"28 1","pages":"76 - 85"},"PeriodicalIF":0.0,"publicationDate":"2021-02-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10686967.2021.1886025","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48721259","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-02-18DOI: 10.6008/cbpc2674-6417.2021.001.0001
Thiago de Jesus dos Santos
O risco é um fato no âmbito empresarial, gerenciá-lo é a chave para que as empresas possam tomar decisões assertivas que resultem em obtenção de lucros e criação de valores para seus acionistas. O presente estudo tem como objetivo realizar uma revisão de literatura sobre gestão de riscos e analisar algumas características e aplicabilidades apontadas pelos os estudiosos sobre a norma internacional de gestão de riscos ISO 31000. Ao consultar alguns modelos propostos na literatura desse tipo de gestão, identifica-se pontos similares no processo, estes resumem-se em: i) Identificação dos riscos; ii) Avaliação; iii) Tratamento e iv) Tomada de decisão. A International Organization for Standardization (ISO) publicou a norma ISO 31000:2009 devido a necessidade de harmonização dos padrões, regulamentações e estruturas de recomendações feitas por normas anteriores, entretanto por ser um modelo generalista que visa propor diretrizes para a gestão de todos os tipos de riscos, alguns estudiosos criticaram severamente seus conceitos e recomendações. Em 2018, a ISO lançou uma versão mais atualizada da norma (ISO 31000:2018), com o intuito de solucionar algumas inconsistências existentes na anterior. Na literatura consultada, identificou-se diversas aplicações da ISO 31000 em modelos de gerenciamento de riscos de variados segmentos empresariais, e mesmo contendo alguns pontos a ser melhorados, conclui-se que as recomendações realizadas por esta norma são de grande relevância para ter-se como base na construção do processo de um modelo de gestão de riscos. Ademais, vale ressaltar que o presente estudo norteará o início da construção de um modelo de gestão de risco para uma determinada organização do estado de Sergipe.
{"title":"Gestão de riscos e a norma ISO 31000: uma abordagem literária","authors":"Thiago de Jesus dos Santos","doi":"10.6008/cbpc2674-6417.2021.001.0001","DOIUrl":"https://doi.org/10.6008/cbpc2674-6417.2021.001.0001","url":null,"abstract":"O risco é um fato no âmbito empresarial, gerenciá-lo é a chave para que as empresas possam tomar decisões assertivas que resultem em obtenção de lucros e criação de valores para seus acionistas. O presente estudo tem como objetivo realizar uma revisão de literatura sobre gestão de riscos e analisar algumas características e aplicabilidades apontadas pelos os estudiosos sobre a norma internacional de gestão de riscos ISO 31000. Ao consultar alguns modelos propostos na literatura desse tipo de gestão, identifica-se pontos similares no processo, estes resumem-se em: i) Identificação dos riscos; ii) Avaliação; iii) Tratamento e iv) Tomada de decisão. A International Organization for Standardization (ISO) publicou a norma ISO 31000:2009 devido a necessidade de harmonização dos padrões, regulamentações e estruturas de recomendações feitas por normas anteriores, entretanto por ser um modelo generalista que visa propor diretrizes para a gestão de todos os tipos de riscos, alguns estudiosos criticaram severamente seus conceitos e recomendações. Em 2018, a ISO lançou uma versão mais atualizada da norma (ISO 31000:2018), com o intuito de solucionar algumas inconsistências existentes na anterior. Na literatura consultada, identificou-se diversas aplicações da ISO 31000 em modelos de gerenciamento de riscos de variados segmentos empresariais, e mesmo contendo alguns pontos a ser melhorados, conclui-se que as recomendações realizadas por esta norma são de grande relevância para ter-se como base na construção do processo de um modelo de gestão de riscos. Ademais, vale ressaltar que o presente estudo norteará o início da construção de um modelo de gestão de risco para uma determinada organização do estado de Sergipe.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"8 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-02-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90093261","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-12-17DOI: 10.1080/10686967.2020.1851981
S. Thomas Foster
Happy Winter Season! What a beautiful time of year to enjoy a hot cocoa and read the Quality Management Journal. The journal is doing well, and we continue to receive many great submissions. However, there is a need for more. Please submit your best work to the Quality Management Journal and get it read and cited by the best quality management researchers in the world. This journal is the hub where we come to inform each other and share what we have learned about quality management. Indeed, a nice place to be on a cold winter’s day. Here is the roundup for this issue. The first article is “Selecting the best quality inspection alternative based on the quality, economic and environmental considerations” by Feri Afrinaldi and Harly Bobby Pratama of the Department of Industrial Engineering, Andalas University, Padang, Indonesia. In this article, the authors study different sampling plans using economic and environmental considerations. The method the authors propose resulted in a 12 percent reduction in carbon emissions instead of using rectifying samples. The second article is by Mohamed Ben-Daya, Elkafi Hassini, Zied Bahroun, and Bayan H. Banimfreg of McMaster University and The American University of Sharjah (UAE). It is entitled “The role of internet of things in food supply chain quality management: A review.” This review article looks at the internet of things in the food supply chain. The authors review the literature in this area and propose research topics for future study. This is an important area of study internationally, as more and more people are studying food supply chains and their quality impacts on people’s lives. The final article, “An empirical study on quality improvement in higher education institutions with reference to selected processes,” is by Rahul V. Mulay and Vandana Tandon Khanna of the Somaiya Vidyavihar University of Mumbai, India. This study follows the implementation of quality management processes in higher education in India. The improvement processes were effective in admissions, exam, and placement processes.
冬季快乐!这是一年中享受热可可和阅读质量管理杂志的美好时光。杂志做得很好，我们继续收到许多很棒的投稿。然而，还需要更多。请把你最好的作品提交给质量管理杂志，让它被世界上最好的质量管理研究人员阅读和引用。这本杂志是我们互相交流和分享我们在质量管理方面的经验的中心。的确，在寒冷的冬天，这是一个好地方。以下是这个问题的综述。第一篇文章是印度尼西亚巴东Andalas大学工业工程系的Feri Afrinaldi和Harly Bobby Pratama的《基于质量、经济和环境因素选择最佳质量检测方案》。在本文中，作者从经济和环境的角度研究了不同的抽样方案。作者提出的方法可以减少12%的碳排放，而不是使用校正样本。第二篇文章由麦克马斯特大学和沙迦美国大学(阿联酋)的Mohamed Ben-Daya、Elkafi Hassini、Zied Bahroun和Bayan H. Banimfreg撰写。题为“物联网在食品供应链质量管理中的作用:综述”。这篇评论文章着眼于食品供应链中的物联网。作者对这方面的文献进行了综述，并提出了今后的研究方向。这是国际上一个重要的研究领域，因为越来越多的人正在研究食品供应链及其质量对人们生活的影响。最后一篇文章，“参考选定过程对高等教育机构质量改进的实证研究”，由印度孟买Somaiya Vidyavihar大学的Rahul V. Mulay和Vandana Tandon Khanna撰写。本研究跟踪质量管理过程在印度高等教育中的实施情况。改进过程在招生、考试和分班过程中都是有效的。
{"title":"Editor’s overview","authors":"S. Thomas Foster","doi":"10.1080/10686967.2020.1851981","DOIUrl":"https://doi.org/10.1080/10686967.2020.1851981","url":null,"abstract":"Happy Winter Season! What a beautiful time of year to enjoy a hot cocoa and read the Quality Management Journal. The journal is doing well, and we continue to receive many great submissions. However, there is a need for more. Please submit your best work to the Quality Management Journal and get it read and cited by the best quality management researchers in the world. This journal is the hub where we come to inform each other and share what we have learned about quality management. Indeed, a nice place to be on a cold winter’s day. Here is the roundup for this issue. The first article is “Selecting the best quality inspection alternative based on the quality, economic and environmental considerations” by Feri Afrinaldi and Harly Bobby Pratama of the Department of Industrial Engineering, Andalas University, Padang, Indonesia. In this article, the authors study different sampling plans using economic and environmental considerations. The method the authors propose resulted in a 12 percent reduction in carbon emissions instead of using rectifying samples. The second article is by Mohamed Ben-Daya, Elkafi Hassini, Zied Bahroun, and Bayan H. Banimfreg of McMaster University and The American University of Sharjah (UAE). It is entitled “The role of internet of things in food supply chain quality management: A review.” This review article looks at the internet of things in the food supply chain. The authors review the literature in this area and propose research topics for future study. This is an important area of study internationally, as more and more people are studying food supply chains and their quality impacts on people’s lives. The final article, “An empirical study on quality improvement in higher education institutions with reference to selected processes,” is by Rahul V. Mulay and Vandana Tandon Khanna of the Somaiya Vidyavihar University of Mumbai, India. This study follows the implementation of quality management processes in higher education in India. The improvement processes were effective in admissions, exam, and placement processes.","PeriodicalId":38208,"journal":{"name":"Quality Management Journal","volume":"28 1","pages":"1 - 1"},"PeriodicalIF":0.0,"publicationDate":"2020-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10686967.2020.1851981","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46860693","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-12-03DOI: 10.1080/10686967.2020.1838978
M. Ben-Daya, E. Hassini, Zied Bahroun, B. H. Banimfreg
Abstract In their review of internet of things (IoT) applications in supply chain management, Ben-Daya et al. identified the food supply chain (FSC) as one of the application areas with greatest potential for reaping the benefits of IoT. In this paper, we focus on the FSC, conduct a literature review, and carry out a bibliometric analysis in order to better understand the potential, challenges and role of IoT and other enabling technologies such as blockchain on FSC quality management. Most of the literature focuses on the technology aspects in providing solutions to FSC challenges. The review also indicates that the literature dealing with models and decision support systems that make use of IoT data to enhance the decision-making process is limited. This is clear from the limited number of publications in operations management and related journals that usually deal with these issues. Based on the findings of this literature review, we provide possible research topics that take advantage of the rapid technological advances in the area of FSC.
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Pub Date : 2020-11-20DOI: 10.1080/10686967.2020.1848367
Rahul V. Mulay, V. Khanna
Abstract Quality improvement plays an important role in higher education. The purpose of this study was to find the impact of quality (in terms of customer expectations) related to selected administrative processes in professional higher education institutions. The literature revealed that quality management in higher education studies mainly focused on teaching, learning, student issues, and infrastructure. Very few studies mentioned quality in terms of the administrative processes; hence, the authors saw the need to study this aspect. The study involved administering a survey questionnaire to students, faculty, administrative staff, and process owners in private engineering and management institutions. Data were collected from 12 engineering institutions and 8 management institutions. The total sample size was 725 respondents. Data analysis was done using Partial Least Square-Structural Equation Modeling (PLS-SEM) software. In this study, the admissions process was found to have the most impact on quality, and exam and placement processes also had a significant impact on quality. The authors recommend that private higher education institutions strive to improve and maintain good quality.
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Pub Date : 2020-11-20DOI: 10.1080/10686967.2020.1838977
F. Afrinaldi, H. B. Pratama
Abstract The use of inspection is unavoidable in many situations. For example, inspection is required to satisfy government regulation, guarantee quality parameter is met by the products supplied by new suppliers whose quality history has not been built, and mitigate product liability risks. There are three quality inspection alternatives, 100 percent inspection, no inspection, and sampling inspection. No inspection brings a considerable risk of shipping non-conforming products to the consumer. 100 percent inspection involves a slight risk of delivering non-conforming products to the consumer but consumes resources significantly. Sampling inspection requires the producer to judge products based on a random sample. Therefore, it still contains the risk of sending non-conforming products to the consumer. The risk and resource consumptions can cause the producer to bear for the cost and environmental impact due to rework, scrap, and transportation. This paper proposes a mathematical model and algorithm to select the best inspection alternative based on quality, economic, and environmental considerations. We apply the model and algorithm to solve a real industrial case study. The results of the case study show that the proposed method results in a lower expected total cost and CO2 emission and a better level of protection for the producer and consumer than the single sampling plan method widely used. We expect that the proposed model and algorithm can assist practitioners in the industry to select the best inspection alternative. It is essential to note that sampling inspection is not a substitute for proper process monitoring and control.
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Pub Date : 2020-10-05DOI: 10.1080/10686967.2020.1809583
Sonda Daoud Ben Arab
Over the last few years, there have been only some mixed findings regarding the relationship between contextual factors and the adoption of Quality Management practices, mainly in developing nation...
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