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A Model for Improving Knowledge Generation in Design Science Research through Reflective Practice 通过反思性实践提高设计科学研究知识生成的模式
Q3 Business, Management and Accounting Pub Date : 2019-12-01 DOI: 10.34190/jbrm.17.4.001
J. J. van Rensburg, R. Goede
Epistemology refers to the philosophy of knowledge and aims to address central questions of how we create new knowledge. All research paradigms can be distinguished in terms of epistemological assumptions, that is, assumptions of how knowledge is produced in the respective paradigms. Design science research (DSR) is a research paradigm often used in technical disciplines for the creation of artefacts. DSR has roots in pragmatism, where beliefs and theories are evaluated based on the success of its practical application. New knowledge is produced in DSR when original artefacts are created to solve a problem. The epistemological assumption of DSR can then shortly be defined as ‘knowledge through making’. At its core, DSR is goal‑orientated and its practical approaches are focused on delivering the product according to straight‑forward processes ‑ without being affected by human factors. This process of acquiring new knowledge is efficient but not necessarily effective in terms of capturing all aspects of the experience of the practitioner. Frameworks exist for the creation of artefacts in DSR, but the process of knowledge generation is not explicit. The aim of the paper is to guide explicit knowledge generation in DSR. The research question is “How can we make the process of obtaining knowledge in DSR more explicit?” DSR Frameworks are iterative in nature and focus on the creation and evaluation of artefacts. There is an implicit assumption that reflection takes place in these iterations. Schön, author of The Reflective Practitioner, writes that new knowledge is produced through reflection during and after an event has occurred. He also states that you can only have a complete understanding of a problem through the dual process of reflection‑in‑action and reflection‑on‑action. We argue that this also holds true for artefact design and development in DSR. A reflective DSR practitioner can explicitly indicate how knowledge is produced in the design science research cycle. The effective use of reflective practice changes each individual phase of a DSR framework from goal‑orientated to problem‑orientated. Epistemologically, knowledge is then produced through ‘learning by doing’, which gives DSR a worldview that supports reflective practice. The paper promotes the incorporation of reflective practice in DSR and provides a demonstration thereof in an example on the preparation of IT students for their chosen career.
认识论指的是知识哲学,旨在解决我们如何创造新知识的核心问题。所有的研究范式都可以根据认识论假设来区分,也就是说,假设知识是如何在各自的范式中产生的。设计科学研究(DSR)是一种研究范式,通常用于人工制品创造的技术学科。DSR源于实用主义,在实用主义中,信念和理论是根据其实际应用的成功来评估的。在DSR中,当为解决问题而创建原始工件时,就会产生新的知识。因此,DSR的认识论假设可以简单地定义为“通过制造的知识”。DSR的核心是以目标为导向的,其实际方法侧重于根据直接的流程交付产品,而不受人为因素的影响。这种获取新知识的过程是有效的,但就从业者的所有经验而言,不一定是有效的。DSR中存在构件生成的框架,但知识生成的过程并不明确。本文的目的是指导DSR中的显式知识生成。研究的问题是“如何使DSR中获取知识的过程更加明确?”DSR框架本质上是迭代的,关注于工件的创建和评估。这里有一个隐含的假设,即在这些迭代中发生了反射。《反思实践者》(The Reflective Practitioner)一书的作者Schön写道,新知识是在事件发生期间和之后通过反思产生的。他还指出,只有通过行动中反思和行动中反思的双重过程,你才能对问题有一个完整的理解。我们认为这也适用于DSR中的人工制品设计和开发。一个反思性的DSR实践者可以明确地指出知识是如何在设计科学研究周期中产生的。反思性实践的有效使用将DSR框架的每个单独阶段从目标导向转变为问题导向。在认识论上,知识是通过“边做边学”产生的,这给了DSR一种支持反思性实践的世界观。本文提倡将反思性实践纳入DSR,并以IT学生为其选择的职业做准备为例进行了演示。
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引用次数: 0
Addressing The Challenge of Building Research Capabilities in Business Management Undergraduate Students 应对企业管理本科生科研能力建设的挑战
Q3 Business, Management and Accounting Pub Date : 2019-09-01 DOI: 10.34190/jbrm.17.3.003
M. Rich, Ann Brown, A. Banerjee
The research process is complex, involving many conceptually different steps that require a variety of skills. For instance, early on in the research process the task of identifying and articulating a suitable research problem often involves, amongst other skills, a high level of creativity and critical thinking, whereas later on in the process, application of a suitable research method would require deep knowledge of the state of art in that methodology. As the techniques used by researchers to iterate between current discipline theory, subject knowledge and research methodology gets increasingly specialized, it is also becoming more opaque to people outside the research community. Management students with little or no exposure to research find this puzzling because they are being encouraged to do something creative and original, and at the same time they are expected to build on existing knowledge using a set of conventions associated with the chosen methodology. Business students in their 1st year face many new situations. Most of them have little experience of what research is about or the various elements that are necessary for a successful project. The teaching at school level mostly focuses on imparting subject knowledge and instilling basic numeracy and literary skills. It does not prepare them so well for setting their own goals and working independently ‑ the core of research. Traditional teaching methods can help them acquire the relevant subject knowledge and basic research methods. But putting these together in a piece of practical research requires in depth understanding and creative thinking. Problem‑based learning (PBL) is a way to help UG students at the beginning of their research attempts to develop the mindset and skills needed. This paper makes the case for introducing Critical Thinking skills to Business Management students in their 1st year, using a problem‑based Learning (PBL) approach. It assesses what was involved in developing and delivering such a course. Both staff and students found the experience challenging, but the overall response was positive establishing that the approach taken was fundamentally effective.
研究过程是复杂的,涉及许多概念上不同的步骤,需要各种技能。例如,在研究过程的早期,识别和阐明一个合适的研究问题的任务通常涉及到其他技能,其中包括高水平的创造力和批判性思维,而在研究过程的后期,应用一个合适的研究方法将需要对该方法的艺术状态有深入的了解。随着研究人员在当前学科理论、学科知识和研究方法之间进行迭代的技术越来越专业化,它对研究社区以外的人也变得越来越不透明。很少或没有接触过研究的管理学学生对此感到困惑,因为他们被鼓励去做一些有创造性和原创性的事情,同时,他们被期望使用与所选方法相关的一套惯例,在现有知识的基础上进行构建。大一的商科学生面临许多新情况。他们中的大多数人几乎没有研究的经验,也不知道一个成功项目所必需的各种要素。学校层面的教学主要侧重于传授学科知识和灌输基本的计算和文学技能。它并没有让他们很好地准备好设定自己的目标和独立工作——这是研究的核心。传统的教学方法可以帮助他们获得相关的学科知识和基本的研究方法。但将这些整合到一项实际研究中需要深入的理解和创造性思维。基于问题的学习(PBL)是一种帮助UG学生在他们的研究尝试开始时发展所需的思维方式和技能的方法。本文采用基于问题的学习(PBL)方法,向商业管理专业第一年的学生介绍批判性思维技能。它评估了开发和提供这样一门课程所涉及的内容。教职员工和学生都认为这种体验具有挑战性,但总体反应是积极的,表明所采取的方法从根本上是有效的。
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引用次数: 3
Augmenting Social Media Research with Q Methodology: Some Guiding Principles 用Q方法论增强社会媒体研究:一些指导原则
Q3 Business, Management and Accounting Pub Date : 2019-09-01 DOI: 10.34190/jbrm.17.3.005
Charmaine du Plessis
This paper proposes that social media studies could be complemented with Q methodology when a topic that plays out in social media is complex, controversial or sensitive to allow for deep‑seated, integrated online and off‑line perspectives. Although the Fourth Industrial Revolution brought researchers more opportunities and advantages to study topics that were previously inaccessible, using technologies for research does not come without challenges. This is especially the case with social media studies comprising large datasets and where it is not always possible to identify fake profiles, bots, spam or manipulated information without having access to advanced data analysis software. Another point is that views expressed in social media do not always represent offline perspectives. However, while Q methodology has, over the years, adapted its techniques to accommodate new technologies, more can be done to embrace a web 2.0 environment. Why and how social media studies could be augmented with Q methodology to reveal individuals’ perspectives and attitudes about topics will be examined and potential difficulties will be highlighted. Not yet a mainstream method, Q methodology combines the strengths of two robust qualitative and quantitative methods sequentially to reveal and isolate the subjective perspectives of groups of participants. This methodology could, therefore, be useful when a social media study puts forward novel ideas and findings that should be supported by offline views. In this regard, the paper provides some guidelines by referring to the five phases of a Q study and describing how a social media study could not only benefit from but also apply Q methodology to augment results. Supplementing social media research with Q methodology could be empowering and provide opportunities for further research and debate.
本文提出,当社交媒体上出现的话题复杂、有争议或敏感时,可以用Q方法来补充社交媒体研究,以允许深层次的、综合的在线和离线视角。虽然第四次工业革命给研究人员带来了更多的机会和优势来研究以前无法进入的课题,但利用技术进行研究并非没有挑战。社交媒体研究包含大量数据集,在没有高级数据分析软件的情况下,识别虚假个人资料、机器人、垃圾邮件或操纵信息并不总是可能的。另一点是,社交媒体上表达的观点并不总是代表线下的观点。然而,尽管Q方法学多年来一直在调整其技术以适应新技术,但在拥抱web 2.0环境方面还可以做得更多。为什么以及如何用Q方法来增强社会媒体研究,以揭示个人对主题的观点和态度,并强调潜在的困难。Q方法还不是一种主流方法,它结合了两种强大的定性和定量方法的优势,依次揭示和分离参与者群体的主观观点。因此,当社交媒体研究提出新颖的想法和发现时,这种方法可能是有用的,这些想法和发现应该得到线下观点的支持。在这方面,本文通过参考Q研究的五个阶段提供了一些指导方针,并描述了社交媒体研究如何不仅受益于Q方法,而且还应用Q方法来增加结果。用Q方法补充社会媒体研究可以授权并提供进一步研究和辩论的机会。
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引用次数: 1
Business Research Methodologies and the need for Economies of Scale in the Business Research Process: Harnessing the Innovation Opportunities of Novel Technologies and Technological Change 商业研究方法和商业研究过程中规模经济的需求:利用新技术和技术变革的创新机会
Q3 Business, Management and Accounting Pub Date : 2019-09-01 DOI: 10.34190/JBRM.17.3.007
C. Callaghan
Theory and evidence suggests that returns to research and research and development are currently declining. This paper seeks to identify patterns in the use of business research methodologies in certain of the latest articles published at the forefront of the field of business research innovation, from its leading journal. This literature is used to identify the current front line of business research methodologies at the forefront of the field. Propositions are derived from novel theory, and are critically juxtaposed against identified topics and methodologies in these articles. In so doing, the conceptual distance of the front line of empirical research in the field from the radical front line of theory in the broader field is quantified. Methodological implications are discussed and recommendations are made for the development of a future research agenda.
理论和证据表明,研究和研发的回报目前正在下降。本文旨在确定在商业研究创新领域前沿发表的某些最新文章中使用商业研究方法的模式,这些文章来自其主要期刊。这篇文献是用来确定当前最前沿的商业研究方法在该领域的前沿。命题来源于新颖的理论,并与这些文章中确定的主题和方法进行批判性并列。这样,该领域的实证研究前沿与更广泛领域的激进理论前沿的概念距离就被量化了。讨论了方法上的影响,并为制定未来的研究议程提出了建议。
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引用次数: 2
A Detailed Guide on Converting Qualitative Data into Quantitative Entrepreneurial Skills Survey Instrument 将定性数据转化为定量创业技能调查工具的详细指南
Q3 Business, Management and Accounting Pub Date : 2019-09-01 DOI: 10.34190/JBRM.17.3.001
M. Rich, Ann Brown, A. Banerjee
Mixed‑methods research designs are increasingly popular, especially in the management domain because they hold the potential to offset the weaknesses inherent in mono‑method, qualitative or quantitative designs. In entrepreneurship research, the domain in which this study is located, mixed‑method studies are conducted mostly according to a sequential‑exploratory design with an aim of developing and validating theory in a single research study. In some studies, the qualitative phase is used to develop a questionnaire, which is more common. However, the actual process of converting qualitative data into operationalised constructs and survey items is usually not clearly articulated. This creates an opportunity to contribute to a better understanding of the process of transitioning from a qualitative to a quantitative study. This paper proposes such an approach, using an example of a study of the skills entrepreneurs use to start and run their businesses. In the qualitative phase, interviews were conducted with 20 entrepreneurs and 6 national experts to discover the skills required by entrepreneurs to start and manage their businesses. Data analysis, using computer assisted qualitative data analysis software, resulted in nine groups of skills considered important in performing entrepreneurial activities. Based on qualitative analysis, the study provides a detailed account of the process of converting qualitative data into a quantitative survey questionnaire, which will enhance the effectiveness of mixed‑methods designs. The developed entrepreneurial skills questionnaire was tested and validated on a sample of 235 entrepreneurs. The article concludes with implications for mixed‑methods researchers who want to develop new instruments, and scholars conducting research on entrepreneurial skills.
混合方法研究设计越来越受欢迎,特别是在管理领域,因为它们有可能抵消单一方法、定性或定量设计固有的弱点。在本研究所在的创业研究领域,混合方法研究主要是根据顺序探索性设计进行的,目的是在单一研究中发展和验证理论。在一些研究中,定性阶段用于制定问卷,这是更常见的。然而,将定性数据转换为可操作的结构和调查项目的实际过程通常没有清楚地阐明。这为更好地理解从定性研究向定量研究过渡的过程提供了机会。本文提出了这样一种方法,并以企业家创业和经营企业的技能研究为例。在定性阶段,对20名企业家和6名国家专家进行了访谈,以发现企业家开办和管理企业所需的技能。利用计算机辅助的定性数据分析软件进行数据分析,得出了九组被认为对开展企业活动很重要的技能。在定性分析的基础上,本研究详细介绍了将定性数据转化为定量调查问卷的过程,这将提高混合方法设计的有效性。开发的创业技能问卷在235名企业家的样本上进行了测试和验证。文章最后对希望开发新工具的混合方法研究人员和从事创业技能研究的学者提出了启示。
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引用次数: 2
Using the TACT Framework to Learn the Principles of Rigour in Qualitative Research 运用TACT框架学习定性研究中的严谨原则
Q3 Business, Management and Accounting Pub Date : 2019-09-01 DOI: 10.34190/jbrm.17.3.002
B. Daniel
Assessing the quality of qualitative research to ensure rigour in the findings is critical, especially if findings are to contribute to theory and be utilised in practice. However, teaching students concepts of rigour and how to apply them to their research is challenging. This article presents a generic framework of rigour with four critical dimensions—Trustworthiness, Auditability, Credibility and Transferability (TACT) intended to teach issues of rigour to postgraduate students and those new to qualitative research methodology. The framework enables them to explore the key dimensions necessary for assessing the rigour of qualitative research studies and checklist questions against each of the dimensions. TACT was offered through 10 workshops, attended by 64 participants. Participants positively evaluated the workshops and reported that the workshops enable them to learn the principles of qualitative research and better understanding issues of rigour. Work presented in the article is part of a large research programme investigating the pedagogy of research methods in higher education.
评估定性研究的质量以确保研究结果的严谨性是至关重要的,特别是如果研究结果对理论有贡献并在实践中使用。然而,教授学生严谨的概念以及如何将其应用于他们的研究是具有挑战性的。本文提出了一个严谨的通用框架,包括四个关键维度——可信度、可审计性、可信度和可转移性(TACT),旨在向研究生和刚接触定性研究方法的人传授严谨问题。该框架使他们能够探索评估定性研究严谨性所需的关键维度,以及针对每个维度的清单问题。TACT通过10个讲习班提供,有64人参加。与会者积极评价讲习班,并报告说,讲习班使他们能够学习定性研究的原则和更好地了解严格问题。文章中介绍的工作是调查高等教育中研究方法教学法的大型研究计划的一部分。
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引用次数: 22
Reflections on Being a Successful Academic Researcher 成为一名成功的学术研究者的思考
Q3 Business, Management and Accounting Pub Date : 2019-06-01 DOI: 10.34190/jbrm.17.2.01
S. Pather, D. Remenyi
Research is central to the life of the career academic. However, the framework in which academic research is conducted is not generally well understood and neither is it often articulated or discussed. The literature tends to rather focus on issues in relation to specific research methodologies and the evaluation thereof. Additionally, previous research argues that it is common for university academics to have little or no formal preparation for their role as teachers. This paper posits that the same applies to that of the academic’s role as a researcher. It cannot be assumed that the mere obtaining of a Doctoral degree, prepares the novice academic for a research career. Early career academics are expected to acquire an understanding of how to survive as a researcher through a process more related to osmosis than to the principles of academic discourse. This paper commences with an overview of the origins of the academic career and the doctoral degree. Thereafter, it introspects the requirements to be a successful academic researcher. Aspects of the academic researcher’s agency in relation to personal values, characteristics, integrity, research uptake skills, as well as the benefits and challenges of a research career are explored. By unpacking the salient elements of what is required to be a successful academic researcher, this paper provides a basis for those who are considering a career in academe to make an assessment if such a pursuit is feasible. In addition, the paper provides a yardstick by which early or even mid‑career academic researchers may judge their progress towards being a successful researcher, thereby identifying areas for improvement.
研究是学术生涯的核心。然而,进行学术研究的框架通常不被很好地理解,也不经常被阐明或讨论。文献倾向于关注与具体研究方法及其评价有关的问题。此外,先前的研究认为,大学学者很少或根本没有为他们的教师角色做正式的准备是很常见的。本文认为,这同样适用于学者作为研究人员的角色。不能认为仅仅获得博士学位就能使学术新手从事研究工作。作为一名研究人员,早期职业学者应该通过一个更接近于渗透而不是学术话语原则的过程来获得如何生存的理解。本文首先概述了学术生涯和博士学位的起源。然后,反思了成为一名成功的学术研究者的要求。学术研究机构的各个方面与个人价值观、特征、诚信、研究吸收技能以及研究事业的利益和挑战有关。通过揭示成为一名成功的学术研究者所需要的突出因素,本文为那些正在考虑从事学术事业的人提供了一个基础,以评估这种追求是否可行。此外,本文提供了一个标准,早期甚至中期职业生涯的学术研究人员可以判断他们的进展,以成为一个成功的研究者,从而确定需要改进的领域。
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引用次数: 2
Sources of Research Topic Generation: Lessons From Proficient Researchers of Business Management Disciplines 研究课题生成的来源:来自精通商业管理学科的研究人员的经验教训
Q3 Business, Management and Accounting Pub Date : 2019-06-01 DOI: 10.34190/jbrm.17.2.03
Adrian France
Abstract: Journal publications are an output of research though there is little research into the process that led to the outcome and the lack of discussion and debate surrounding the process leads to an allure of mysticism. This paper studies the norms of research through investigating how successful business researchers choose their research topics. In‑depth semi‑structured interviews were conducted with business researchers. Generating topic ideas by successful researchers were separated into two general sources: ‘Professional Capacity’ and ‘Individual Motivators’. The main Professional Capacity sources were students and previous research. These Professional Capacity sources can be used by an established researcher. The most valuable Individual Motivator is to read. Researchers also revealed that they chose topics they found intrinsically interesting rather than topics that would necessary have a significant impact on the literature. To achieve research and publication success, it is important to make research part of your routine and read, attend conferences, submit your work for review, and persevere.
摘要:期刊出版物是一种研究成果,但对导致结果的过程的研究很少,而围绕这一过程的讨论和辩论的缺乏导致了神秘主义的诱惑。本文通过考察成功的商业研究者如何选择研究课题来研究研究规范。对商业研究人员进行了深入的半结构化访谈。成功的研究人员产生主题想法分为两种来源:“专业能力”和“个人激励因素”。专业能力的主要来源是学生和以前的研究。这些专业能力来源可以由一个成熟的研究人员使用。最有价值的个人动力是阅读。研究人员还透露,他们选择的是他们觉得本身有趣的话题,而不是对文献有重大影响的话题。为了取得研究和出版的成功,重要的是让研究成为你日常生活的一部分,阅读,参加会议,提交你的作品供审查,并坚持不懈。
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引用次数: 1
Sequencing Effects in the Analysis of Complex Experiments in Business Research: Mechanisms, Biases, and Recommendations 商业研究中复杂实验分析的序列效应:机制、偏差与建议
Q3 Business, Management and Accounting Pub Date : 2019-01-01 DOI: 10.34190/jbrm.17.3.006
Peter Kotzian
Experiments in business research became more complex over time, yielding complex sequences of stimuli and measurements. This raises the issue of sequence effects, where effects are found only in specific sequences of the experiment. One case in point is factorial surveys. Here, presenting the stimulus is followed by asking subjects to evaluate several vignettes presented in a certain sequence. The researcher is interested in the effect of the stimulus on responses to vignettes with certain features. As sequence and stimulus can be made uncorrelated by construction, holding the sequence constant or excluding the sequence from the analysis seems to be justified when researchers are only interested in effects of vignette features or the stimulus. In both cases, even if the sequence is relevant for the dependent variable, correlation between sequence and stimulus, the necessary condition for an omitted variable bias, is absent. The effect estimated for the stimulus should thus be unbiased. We show that even in the case where stimulus and sequence are uncorrelated or the sequence is held constant, an omitted variable bias occurs when the effect of the stimulus in a vignette is in its magnitude dependent on the sequence in which the vignettes were presented. Such an effect would be modeled by including a sequence‑stimulus‑interaction term and the omitted variable is this interaction term, which is, by construction, always correlated with each of the constitutive variables. A simulation is presented to illustrate the problem. Implications for experimental research are discussed.
随着时间的推移,商业研究中的实验变得越来越复杂,产生了复杂的刺激和测量序列。这就提出了序列效应的问题,即效应只存在于实验的特定序列中。一个恰当的例子是因子调查。在这里,在呈现刺激之后,要求受试者评估以特定顺序呈现的几个小片段。研究人员感兴趣的是刺激对具有特定特征的小片段的反应的影响。由于序列和刺激可以通过结构实现不相关,当研究人员只对小片段特征或刺激的影响感兴趣时,保持序列不变或从分析中排除序列似乎是合理的。在这两种情况下,即使序列与因变量相关,序列与刺激之间的相关性(省略变量偏差的必要条件)也不存在。因此,对刺激措施的估计效果应该是无偏的。我们表明,即使在刺激和序列不相关或序列保持不变的情况下,当小图像中的刺激的影响在其大小上取决于小图像呈现的顺序时,也会出现遗漏的变量偏差。这样的效应将通过包括一个序列-刺激-相互作用项来建模,而省略的变量是这个相互作用项,通过构造,它总是与每个构成变量相关。给出了一个仿真来说明这个问题。讨论了实验研究的意义。
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引用次数: 0
An Illustration of a Deductive Pattern Matching Procedure in Qualitative Leadership Research 定性领导研究中的演绎模式匹配过程
Q3 Business, Management and Accounting Pub Date : 2019-01-01 DOI: 10.34190/jbrm.17.3.004
N. Pearse
Most qualitative studies in business‑related research have adopted an inductive approach, in that they explore specific cases and then extract themes, or statements that are more general, from this data. This approach has its shortcomings, including not developing a more systematic body of knowledge of behavioural and social processes that take place in organisations. In contrast, in deductive qualitative research, the theoretical propositions derived from a review of the literature serve as its departure point, informing how the data is collected. Later on in the analysis of data, the researcher uses the propositions to determine if the literature explains the case that was being investigated. Unfortunately, given the relative neglect of deductive qualitative research approaches, there is little guidance and few examples offered that illustrate the application of these techniques. This poses a challenge for researchers, who often need a greater level of structure when it comes to designing and conducting their research. Therefore, the aim of this paper is to illustrate the design of a research protocol that integrates two deductive approaches that are suitable for explanatory case study research, namely deductive thematic analysis and pattern matching. This paper develops a seven‑step process that researchers can follow, for carrying out this type of deductive qualitative research. Using extracts from a research study investigating the leading of organisational change, the steps in this process are illustrated.
商业相关研究中的大多数定性研究都采用归纳方法,即探索具体案例,然后从这些数据中提取更一般的主题或陈述。这种方法有其缺点,包括没有形成一个更系统的关于组织中发生的行为和社会过程的知识体系。相比之下,在演绎定性研究中,从文献综述中得出的理论命题作为其出发点,告知如何收集数据。后来在数据分析中,研究人员使用命题来确定文献是否解释了正在调查的案件。不幸的是,考虑到对演绎定性研究方法的相对忽视,很少有指导和例子提供说明这些技术的应用。这给研究人员带来了挑战,他们在设计和开展研究时往往需要更高层次的结构。因此,本文的目的是阐述一种研究方案的设计,该方案整合了两种适用于解释性案例研究的演绎方法,即演绎主题分析和模式匹配。本文开发了一个研究人员可以遵循的七步过程,用于开展这类演绎定性研究。利用一项调查组织变革领导的研究的摘录,说明了这一过程的步骤。
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引用次数: 23
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Electronic Journal of Business Research Methods
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