The expansion of E-logistics services globally and in Pakistan has made customer satisfaction crucial for the success of many businesses. However, customer satisfaction in the E-logistics industry has been overlooked. This research aims to determine the factors affecting E-Logistics performance and its impact on customer loyalty in Pakistan through a quantitative survey approach using questionnaires. The sample consisted of 659 E-logistics users in Pakistan and data was gathered through physical and online surveys. Customer satisfaction was measured as the dependent variable, with distribution rate, transit time, staff service quality, and traceability as the independent variables. The study also utilized E-payment as a mediating variable. For Normality (Shapiro-Wilk) and for reliability (Cronbach's Alpha) tests were conducted. The results of the descriptive statistics indicated that customers were generally satisfied with the E-Logistics performance. The multiple regression analysis showed that all the independent variables, including distribution rate, transit time, staff service quality, and e-traceability, had a significant impact on customer satisfaction with a significant mediating effect of E-Payment. Staff service quality had the highest impact, followed by transit time, distribution rate, and traceability. In conclusion, this study provides valuable insights into the factors affecting customer satisfaction and loyalty in the E-Logistics industry in Pakistan. The results can help E-Logistics companies to better understand their customers' needs and preferences and improve their performance accordingly.
{"title":"Unlocking the Key to Customer Loyalty in Pakistan's E-Logistics Industry: A Quantitative Survey Analysis","authors":"N. A. Memon, Ghulam Murtaza Shah, Farkhanda Warsi","doi":"10.56536/jebv.v3i1.46","DOIUrl":"https://doi.org/10.56536/jebv.v3i1.46","url":null,"abstract":"The expansion of E-logistics services globally and in Pakistan has made customer satisfaction crucial for the success of many businesses. However, customer satisfaction in the E-logistics industry has been overlooked. This research aims to determine the factors affecting E-Logistics performance and its impact on customer loyalty in Pakistan through a quantitative survey approach using questionnaires. The sample consisted of 659 E-logistics users in Pakistan and data was gathered through physical and online surveys. Customer satisfaction was measured as the dependent variable, with distribution rate, transit time, staff service quality, and traceability as the independent variables. The study also utilized E-payment as a mediating variable. For Normality (Shapiro-Wilk) and for reliability (Cronbach's Alpha) tests were conducted. The results of the descriptive statistics indicated that customers were generally satisfied with the E-Logistics performance. The multiple regression analysis showed that all the independent variables, including distribution rate, transit time, staff service quality, and e-traceability, had a significant impact on customer satisfaction with a significant mediating effect of E-Payment. Staff service quality had the highest impact, followed by transit time, distribution rate, and traceability. In conclusion, this study provides valuable insights into the factors affecting customer satisfaction and loyalty in the E-Logistics industry in Pakistan. The results can help E-Logistics companies to better understand their customers' needs and preferences and improve their performance accordingly.","PeriodicalId":389712,"journal":{"name":"Journal of Entrepreneurship and Business Venturing","volume":"80 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127831235","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this research is to find out that what impacts does the supply chain practices leaves on technological innovation. As we all know that Pakistan is the developing country, and the restaurant industry is emerging for the past few years. This study was conducted by using some supply chain practices including strategic supplier partnerships, customer relationships, information quality, information sharing, and internal operations as independent variables, whereas technological innovation as dependent variables. Guanxi used as a mediator. The sample size was 232. We collected data with the help of questionnaires. The sampling technique was Exponential discriminative snowball. The questionnaire consisted of 43 items. Smart PLS was used to analyze structure equation model. Result concluded that supply chain practices impact positively on product and process innovation. Moreover, Guanxi mediates the relation among Strategic Supplier Partnership and Technological Innovation, Information Sharing and Technological Innovation, Internal Operations and Technological Innovation whereas no mediation exists among Customer Relationship and Technological Innovation, Information Quality and Technological Innovation. Decision makers, restaurant owners and managers can use these findings to formulate their strategies to gain competitive advantage. This study helps managers to improve their practices and move towards innovation. This paper will also help researchers in their ongoing research in which guanxi plays the role of mediator.
{"title":"Effects of Supply Chain Management Practices on Technological Innovation in Restaurant Industry of Pakistan: The Mediating Role of Guanxi","authors":"Aamra Saleem, Sarah Anjum","doi":"10.56536/jebv.v3i1.43","DOIUrl":"https://doi.org/10.56536/jebv.v3i1.43","url":null,"abstract":"The purpose of this research is to find out that what impacts does the supply chain practices leaves on technological innovation. As we all know that Pakistan is the developing country, and the restaurant industry is emerging for the past few years. This study was conducted by using some supply chain practices including strategic supplier partnerships, customer relationships, information quality, information sharing, and internal operations as independent variables, whereas technological innovation as dependent variables. Guanxi used as a mediator. The sample size was 232. We collected data with the help of questionnaires. The sampling technique was Exponential discriminative snowball. The questionnaire consisted of 43 items. Smart PLS was used to analyze structure equation model. Result concluded that supply chain practices impact positively on product and process innovation. Moreover, Guanxi mediates the relation among Strategic Supplier Partnership and Technological Innovation, Information Sharing and Technological Innovation, Internal Operations and Technological Innovation whereas no mediation exists among Customer Relationship and Technological Innovation, Information Quality and Technological Innovation. Decision makers, restaurant owners and managers can use these findings to formulate their strategies to gain competitive advantage. This study helps managers to improve their practices and move towards innovation. This paper will also help researchers in their ongoing research in which guanxi plays the role of mediator.","PeriodicalId":389712,"journal":{"name":"Journal of Entrepreneurship and Business Venturing","volume":"83 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130436885","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Personality traits and situational characteristics influence the level of entrepreneurial intention in individuals. This study investigated the relationship between the five-factor model of personality, entrepreneurial education, social norm and entrepreneurial intention of final-year business students. Based on the cognitive appraisal theory, the mediating role of entrepreneurial education and social norms was proposed between five personality factors and entrepreneurial intention. A cross-sectional and a quantitative research design was adopted. Data was collected by administrating a survey to final year bachelor of business management students of a public sector university. The data from 200 students was analyzed through partial least square structural equation modelling in SMART PLS 3. The results revealed that openness to experience, neuroticism, entrepreneurial education and social norms were significantly related to entrepreneurial intentions. Openness to experience and conscientiousness was related to entrepreneurial education, while openness to experience, conscientiousness and neuroticism were related to social norms. The mediation analysis revealed that entrepreneurial education and social norms mediate the relationship between openness to experience and conscientiousness with entrepreneurial intentions, while social norms negatively mediate the relationship between neuroticism and entrepreneurial intentions. Interestingly social norms and entrepreneurial education fully mediate the relationship between conscientiousness and entrepreneurial intentions. This study's findings have helped us to understand how social norms and entrepreneurial education shape the way different personality traits influence the entrepreneurial intention of students. Interventions to enhance the quality of entrepreneurial education and social norms supporting entrepreneurship would promote entrepreneurship among individual high in openness to experience and conscientiousness.
{"title":"Personality and Entrepreneurial Intentions of Final Year Business Students in Pakistan: The Mediating Role of Entrepreneurial Education and Social Norms","authors":"Farhan Sarwar, A. Sami, Binish Nauman","doi":"10.56536/jebv.v3i1.45","DOIUrl":"https://doi.org/10.56536/jebv.v3i1.45","url":null,"abstract":"Personality traits and situational characteristics influence the level of entrepreneurial intention in individuals. This study investigated the relationship between the five-factor model of personality, entrepreneurial education, social norm and entrepreneurial intention of final-year business students. Based on the cognitive appraisal theory, the mediating role of entrepreneurial education and social norms was proposed between five personality factors and entrepreneurial intention. A cross-sectional and a quantitative research design was adopted. Data was collected by administrating a survey to final year bachelor of business management students of a public sector university. The data from 200 students was analyzed through partial least square structural equation modelling in SMART PLS 3. The results revealed that openness to experience, neuroticism, entrepreneurial education and social norms were significantly related to entrepreneurial intentions. Openness to experience and conscientiousness was related to entrepreneurial education, while openness to experience, conscientiousness and neuroticism were related to social norms. The mediation analysis revealed that entrepreneurial education and social norms mediate the relationship between openness to experience and conscientiousness with entrepreneurial intentions, while social norms negatively mediate the relationship between neuroticism and entrepreneurial intentions. Interestingly social norms and entrepreneurial education fully mediate the relationship between conscientiousness and entrepreneurial intentions. This study's findings have helped us to understand how social norms and entrepreneurial education shape the way different personality traits influence the entrepreneurial intention of students. Interventions to enhance the quality of entrepreneurial education and social norms supporting entrepreneurship would promote entrepreneurship among individual high in openness to experience and conscientiousness.","PeriodicalId":389712,"journal":{"name":"Journal of Entrepreneurship and Business Venturing","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134176202","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The professionals, researchers, scientists and specialists contribute in innovative initiatives for generating and utilizing knowledge through tertiary institutes that play a vital role in national development. World-class universities are required in today’s dynamic environment to accomplish the goals of knowledge excellence that further upsurge the role of educational institutions in the development of human capital and overall performance-related consequences. The appropriate leadership is necessary for higher education institutions that strong leadership has the potential to enhance the performance and mitigate the negative impact of events that may damage the performance of educational perspective. This research effort focused on the appropriate leadership style to handle the issues, challenges and problems occurred on routine basis from prime stakeholders that hinder the performance of universities in the public sector specifically. This study incorporated the role of administrative leadership, Entrepreneurial orientation, and managerial ties to explain the phenomenon of the performance of universities. The study proposed to investigate the moderation role of managerial ties between the exogenous and endogenous constructs. The research used a quantitative research method and collected data from university leaders through proportionate random sampling from the public sector universities of Punjab, Pakistan. Partial Least Squares (PLS) was utilized for data analysis and results generation, the results of the collected data implied that administrative leadership, and managerial ties significantly influence the university performance. The moderation role of managerial ties has been assessed and results revealed that managerial ties significantly moderate the relationship between administrative leadership and universities, between the relationship of Entrepreneurial orientation and university performance. The findings of the study suggested to higher education institutes to ensure the appropriate leadership style, effective practices for Entrepreneurial orientation to ensure the effective relationship between colleagues and supervisors in order to grasp the corporate’s strategic goals of higher education sector. The limitation and future research avenues are incorporated in the study.
{"title":"Tertiary Education Performance Influenced by Administrative Leadership, Entrepreneurial Orientation with Moderating Role of Managerial Ties","authors":"T. Javed, Saeed Ahmad Sabir, Syed Izhar Bukhari","doi":"10.56536/jebv.v3i1.42","DOIUrl":"https://doi.org/10.56536/jebv.v3i1.42","url":null,"abstract":"The professionals, researchers, scientists and specialists contribute in innovative initiatives for generating and utilizing knowledge through tertiary institutes that play a vital role in national development. World-class universities are required in today’s dynamic environment to accomplish the goals of knowledge excellence that further upsurge the role of educational institutions in the development of human capital and overall performance-related consequences. The appropriate leadership is necessary for higher education institutions that strong leadership has the potential to enhance the performance and mitigate the negative impact of events that may damage the performance of educational perspective. This research effort focused on the appropriate leadership style to handle the issues, challenges and problems occurred on routine basis from prime stakeholders that hinder the performance of universities in the public sector specifically. This study incorporated the role of administrative leadership, Entrepreneurial orientation, and managerial ties to explain the phenomenon of the performance of universities. The study proposed to investigate the moderation role of managerial ties between the exogenous and endogenous constructs. The research used a quantitative research method and collected data from university leaders through proportionate random sampling from the public sector universities of Punjab, Pakistan. Partial Least Squares (PLS) was utilized for data analysis and results generation, the results of the collected data implied that administrative leadership, and managerial ties significantly influence the university performance. The moderation role of managerial ties has been assessed and results revealed that managerial ties significantly moderate the relationship between administrative leadership and universities, between the relationship of Entrepreneurial orientation and university performance. The findings of the study suggested to higher education institutes to ensure the appropriate leadership style, effective practices for Entrepreneurial orientation to ensure the effective relationship between colleagues and supervisors in order to grasp the corporate’s strategic goals of higher education sector. The limitation and future research avenues are incorporated in the study.","PeriodicalId":389712,"journal":{"name":"Journal of Entrepreneurship and Business Venturing","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115975569","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The debate on the impact of ownership structure and corporate governance on earnings management remains uncertain. This study explored the impact of ownership structure and corporate governance on earnings management with the use of the ordinary least square estimation method in the context of Pakistan. This study utilized the famous modified John’s model (1995) for estimating discretional accruals which are used as a proxy for earning management. Our results indicated that institutional investors play a significant role in constraining earnings management practices. The number of members on the board of directors, and ownership concentration influence discretionary accruals. Among the control variables, we found that more profitable firms, are growing, or have higher leverage actively manage their earnings, while earnings management decreases with the age of the firm. Results from this study revealed around the relationship between ownership structure and corporate governance code on earnings management was diverse. Larger investment by institutions decreases ownership concentration, removes block holding and consequently, it would decrease earning management. The result revealed that board independence has a positive impact on earning management. These results suggested that the board did not act as a monitoring tool to reduce the manipulation of the accounting information.
{"title":"An Analysis of Ownership Structure and Corporate Governance Indicators on Discretionary Accruals","authors":"M. Asif, Ehtisham Ul Haq, M. Waseem","doi":"10.56536/jebv.v3i1.29","DOIUrl":"https://doi.org/10.56536/jebv.v3i1.29","url":null,"abstract":"The debate on the impact of ownership structure and corporate governance on earnings management remains uncertain. This study explored the impact of ownership structure and corporate governance on earnings management with the use of the ordinary least square estimation method in the context of Pakistan. This study utilized the famous modified John’s model (1995) for estimating discretional accruals which are used as a proxy for earning management. Our results indicated that institutional investors play a significant role in constraining earnings management practices. The number of members on the board of directors, and ownership concentration influence discretionary accruals. Among the control variables, we found that more profitable firms, are growing, or have higher leverage actively manage their earnings, while earnings management decreases with the age of the firm. Results from this study revealed around the relationship between ownership structure and corporate governance code on earnings management was diverse. Larger investment by institutions decreases ownership concentration, removes block holding and consequently, it would decrease earning management. The result revealed that board independence has a positive impact on earning management. These results suggested that the board did not act as a monitoring tool to reduce the manipulation of the accounting information.","PeriodicalId":389712,"journal":{"name":"Journal of Entrepreneurship and Business Venturing","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132370383","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Empirically, conventional finance has proven insufficient while providing the required finance for startups and entrepreneurs. While handling the risks, entrepreneurs tend to avoid the high-cost nature of the debt, which limits their true potential leading to sub-optimal resource utilization. For this, Islamic finance provides a participative and equitable alternative for new ventures with proven merits, but a lack of supporting regulation hinders its penetration among entrepreneurial aspirants. Islamic banks face high compliance costs to the current institutional requirements while designing the products for new ventures. This study investigates how Islamic finance assists entrepreneurial decisions and the role of institutional quality in aligning Islamic law with commercial law requirements. This study selected the unbalanced panel data of 37 countries between 2011 and 2020 and used panel quantile regression to estimate the quadratic Islamic financial development effects and the moderation of institutional quality. The results showed that generally, Islamic financial development has a U shaped relation with entrepreneurship, but with the improvement in institutions, the U shape is flipped to inverted-U shape. This study points toward the potential of Islamic financing when coupled with better regulations for the economies which are developing the nascent Islamic financing system.
{"title":"Investigating the Institutional Quality Integration with Islamic Banking Development in Promoting Entrepreneurship","authors":"Noman Arshed, Hadia Sohail, M. Gulzar","doi":"10.56536/jebv.v3i1.25","DOIUrl":"https://doi.org/10.56536/jebv.v3i1.25","url":null,"abstract":"Empirically, conventional finance has proven insufficient while providing the required finance for startups and entrepreneurs. While handling the risks, entrepreneurs tend to avoid the high-cost nature of the debt, which limits their true potential leading to sub-optimal resource utilization. For this, Islamic finance provides a participative and equitable alternative for new ventures with proven merits, but a lack of supporting regulation hinders its penetration among entrepreneurial aspirants. Islamic banks face high compliance costs to the current institutional requirements while designing the products for new ventures. This study investigates how Islamic finance assists entrepreneurial decisions and the role of institutional quality in aligning Islamic law with commercial law requirements. This study selected the unbalanced panel data of 37 countries between 2011 and 2020 and used panel quantile regression to estimate the quadratic Islamic financial development effects and the moderation of institutional quality. The results showed that generally, Islamic financial development has a U shaped relation with entrepreneurship, but with the improvement in institutions, the U shape is flipped to inverted-U shape. This study points toward the potential of Islamic financing when coupled with better regulations for the economies which are developing the nascent Islamic financing system.","PeriodicalId":389712,"journal":{"name":"Journal of Entrepreneurship and Business Venturing","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114817246","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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