Pub Date : 2019-10-28DOI: 10.1504/ijkms.2019.10024995
A. Navehebrahim, F. Yousefi
The present study explores the role of dimensions of customer knowledge (for, about, and from customer) in gaining satisfaction and brand equity from his/her viewpoint. This study is applicable from objective aspect and descriptive-field from methodological aspect. The statistical population included 400 university students (Amirkabir University of Technology, Iran University of Science and Technology, Allameh Tabataba'i University, Shahid Beheshti University, Kharazmi University). Researcher self-made questionnaire (its face validity was confirmed by the professors and experts and its construct validity was confirmed via factor analysis) was employed for data collection. The collected data was analysed by means of Amos and SPSS software and the results of structural equations confirm the research hypotheses regarding direct correlation among dimensions of customer knowledge, satisfaction and brand equity from the customer's viewpoint.
{"title":"Explaining the role of customer knowledge in gaining satisfaction and brand equity from the customer's viewpoint","authors":"A. Navehebrahim, F. Yousefi","doi":"10.1504/ijkms.2019.10024995","DOIUrl":"https://doi.org/10.1504/ijkms.2019.10024995","url":null,"abstract":"The present study explores the role of dimensions of customer knowledge (for, about, and from customer) in gaining satisfaction and brand equity from his/her viewpoint. This study is applicable from objective aspect and descriptive-field from methodological aspect. The statistical population included 400 university students (Amirkabir University of Technology, Iran University of Science and Technology, Allameh Tabataba'i University, Shahid Beheshti University, Kharazmi University). Researcher self-made questionnaire (its face validity was confirmed by the professors and experts and its construct validity was confirmed via factor analysis) was employed for data collection. The collected data was analysed by means of Amos and SPSS software and the results of structural equations confirm the research hypotheses regarding direct correlation among dimensions of customer knowledge, satisfaction and brand equity from the customer's viewpoint.","PeriodicalId":39285,"journal":{"name":"International Journal of Knowledge Management Studies","volume":null,"pages":null},"PeriodicalIF":0.7,"publicationDate":"2019-10-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48242754","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-10-28DOI: 10.1504/ijkms.2019.10025001
A. Seetharaman, A. S. Saravanan, Nitin Patwa, Indu Niranjan, Veena Jadhav, V. P. Porkodi
In recent studies, there has been much interest in sharing knowledge across virtual team projects, especially in the information technology (IT) industry. Virtual teams have become more prevalent in the IT industry, making use of varied culture, time zones and talents across the geography. This research examines the impact of knowledge sharing on virtual team projects - the relationship between impact of knowledge sharing and the factors influencing the same. The impact of knowledge sharing and the influencing factors are modelled, and the hypotheses are defined. These were tested with a sample of 241 respondents from IT and finance industry throughout the geography covering Asia Pacific, North and South America, Europe and the Middle East. Research findings indicate that the majority of the hypothesised paths are significant and accepted. Also, they indicate that the individual variables internal barriers, interpersonal conflicts, composition of team and skills required for the team members have a positive relation to knowledge sharing.
{"title":"Impact of knowledge sharing on virtual team projects","authors":"A. Seetharaman, A. S. Saravanan, Nitin Patwa, Indu Niranjan, Veena Jadhav, V. P. Porkodi","doi":"10.1504/ijkms.2019.10025001","DOIUrl":"https://doi.org/10.1504/ijkms.2019.10025001","url":null,"abstract":"In recent studies, there has been much interest in sharing knowledge across virtual team projects, especially in the information technology (IT) industry. Virtual teams have become more prevalent in the IT industry, making use of varied culture, time zones and talents across the geography. This research examines the impact of knowledge sharing on virtual team projects - the relationship between impact of knowledge sharing and the factors influencing the same. The impact of knowledge sharing and the influencing factors are modelled, and the hypotheses are defined. These were tested with a sample of 241 respondents from IT and finance industry throughout the geography covering Asia Pacific, North and South America, Europe and the Middle East. Research findings indicate that the majority of the hypothesised paths are significant and accepted. Also, they indicate that the individual variables internal barriers, interpersonal conflicts, composition of team and skills required for the team members have a positive relation to knowledge sharing.","PeriodicalId":39285,"journal":{"name":"International Journal of Knowledge Management Studies","volume":null,"pages":null},"PeriodicalIF":0.7,"publicationDate":"2019-10-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46201080","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-08-01DOI: 10.1504/IJKMS.2019.10022835
Takafumi Nakamori, Kiyoshi Takahashi, Bernard T. Han, D. McIver
The ultimate purpose of KAIZEN is to assure that a company becomes stable with long perpetuity. While findings from existing research are broad and meaningful, none of them has focused on the explanation of how an environment can be created for successful KAIZEN deployment. Furthermore, it is unclear if companies studied by the prior research are still operating or not. In this paper, we collected data from seven Japanese overseas manufacturing subcontractors that have continued their long-term operations with KAIZEN since their founding year. We present a framework to interpret that two necessary and complementary factors, secure climate and collective mato, must co-exist to stimulate voluntary contributions that are essential to KAIZEN success, which may not otherwise occur if either factor is missing. From this study we present propositions that yield insights into KAIZEN's overseas applications along with a theory that deserves further study and validation.
{"title":"Understanding KAIZEN practice in Japanese overseas manufacturing: a framework","authors":"Takafumi Nakamori, Kiyoshi Takahashi, Bernard T. Han, D. McIver","doi":"10.1504/IJKMS.2019.10022835","DOIUrl":"https://doi.org/10.1504/IJKMS.2019.10022835","url":null,"abstract":"The ultimate purpose of KAIZEN is to assure that a company becomes stable with long perpetuity. While findings from existing research are broad and meaningful, none of them has focused on the explanation of how an environment can be created for successful KAIZEN deployment. Furthermore, it is unclear if companies studied by the prior research are still operating or not. In this paper, we collected data from seven Japanese overseas manufacturing subcontractors that have continued their long-term operations with KAIZEN since their founding year. We present a framework to interpret that two necessary and complementary factors, secure climate and collective mato, must co-exist to stimulate voluntary contributions that are essential to KAIZEN success, which may not otherwise occur if either factor is missing. From this study we present propositions that yield insights into KAIZEN's overseas applications along with a theory that deserves further study and validation.","PeriodicalId":39285,"journal":{"name":"International Journal of Knowledge Management Studies","volume":null,"pages":null},"PeriodicalIF":0.7,"publicationDate":"2019-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43936544","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-08-01DOI: 10.1504/IJKMS.2019.10022826
Mohit Maheshwarkar, N. Sohani
Today, organisations are focusing on different aspects of knowledge management (KM). KM has emerged itself as one of the promising disciplines for the organisations. In spite of having a lot of literature available and ongoing research, the concept of KM suffers from some of the basic problems; and one of such problems is evaluation. Organisations face problems in evaluating the efforts of KM. One of the basic reasons behind this problem is intangible nature of knowledge. Another but equally important problem is the generalisation of KM evaluation procedures. No, doubt there are a lot of research papers available heading evaluation of KM, but all govern different KM evaluation procedures. This research paper tries to find out the generalised KM criteria using the concept of factor analysis. The research work includes the identification of 44 KM evaluation criteria followed by a survey of 232 candidates, belong to both manufacturing and service organisations from different provinces of India, and, then generalisation of results using principal component analysis. As the last stage of the research, interpretive structural modelling (ISM) approach is also applied to an identified set of criteria in order to investigate the existing interrelationships among them.
{"title":"Knowledge management evaluation criteria for industries: identification and interpretive structural modelling","authors":"Mohit Maheshwarkar, N. Sohani","doi":"10.1504/IJKMS.2019.10022826","DOIUrl":"https://doi.org/10.1504/IJKMS.2019.10022826","url":null,"abstract":"Today, organisations are focusing on different aspects of knowledge management (KM). KM has emerged itself as one of the promising disciplines for the organisations. In spite of having a lot of literature available and ongoing research, the concept of KM suffers from some of the basic problems; and one of such problems is evaluation. Organisations face problems in evaluating the efforts of KM. One of the basic reasons behind this problem is intangible nature of knowledge. Another but equally important problem is the generalisation of KM evaluation procedures. No, doubt there are a lot of research papers available heading evaluation of KM, but all govern different KM evaluation procedures. This research paper tries to find out the generalised KM criteria using the concept of factor analysis. The research work includes the identification of 44 KM evaluation criteria followed by a survey of 232 candidates, belong to both manufacturing and service organisations from different provinces of India, and, then generalisation of results using principal component analysis. As the last stage of the research, interpretive structural modelling (ISM) approach is also applied to an identified set of criteria in order to investigate the existing interrelationships among them.","PeriodicalId":39285,"journal":{"name":"International Journal of Knowledge Management Studies","volume":null,"pages":null},"PeriodicalIF":0.7,"publicationDate":"2019-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43908925","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-08-01DOI: 10.1504/IJKMS.2019.10022829
Anam Iqbal, Muhammad Asrar‐ul‐Haq
Managing change successfully is a main challenge in the sphere of organisational change management. For organisation, managers must understand accelerating factors which can augment employees' performance for change readiness. The research study investigates the relationship between employee change readiness and knowledge sharing and their overall impact on employee performance in software houses, Pakistan. This study aims to examine the mediating effect of knowledge sharing in the relationship between change readiness and employee performance to increase overall organisational effectiveness. Through quantitative study, data is collected from 340 employees and is analysed through structural equation modelling (SEM). Results reveal that knowledge sharing fully mediates between change readiness and employee performance and, without knowledge sharing culture, change readiness cannot bring fruitful results in organisational settings. Being the empirical study, that seeks to extend literature on how knowledge sharing elements mediate between change readiness and employee performance in the organisation. To offer more contextualised conclusion, the study focuses on the phenomenon of change readiness and knowledge sharing within the software industry.
{"title":"Change readiness and knowledge sharing in organisational setting: evidence from software houses","authors":"Anam Iqbal, Muhammad Asrar‐ul‐Haq","doi":"10.1504/IJKMS.2019.10022829","DOIUrl":"https://doi.org/10.1504/IJKMS.2019.10022829","url":null,"abstract":"Managing change successfully is a main challenge in the sphere of organisational change management. For organisation, managers must understand accelerating factors which can augment employees' performance for change readiness. The research study investigates the relationship between employee change readiness and knowledge sharing and their overall impact on employee performance in software houses, Pakistan. This study aims to examine the mediating effect of knowledge sharing in the relationship between change readiness and employee performance to increase overall organisational effectiveness. Through quantitative study, data is collected from 340 employees and is analysed through structural equation modelling (SEM). Results reveal that knowledge sharing fully mediates between change readiness and employee performance and, without knowledge sharing culture, change readiness cannot bring fruitful results in organisational settings. Being the empirical study, that seeks to extend literature on how knowledge sharing elements mediate between change readiness and employee performance in the organisation. To offer more contextualised conclusion, the study focuses on the phenomenon of change readiness and knowledge sharing within the software industry.","PeriodicalId":39285,"journal":{"name":"International Journal of Knowledge Management Studies","volume":null,"pages":null},"PeriodicalIF":0.7,"publicationDate":"2019-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45812903","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-08-01DOI: 10.1504/IJKMS.2019.10022838
Eeman Mallick, R. K. Pradhan, H. R. Tewari, L. K. Jena
Informal networks, interactions, relationships and bonds are integral parts of organisational mechanisms. They evolve out of interactions among individuals over a period of time in the organisational context, but are difficult to capture within the formal roles, procedures and responsibilities. Organisational experts have the opinion that informal networks have a profound association with organisational productivity and competitive advantage. Keeping this in view, the present study was designed to empirically examine the relationship between informal networks (social capital, organisational citizenship behaviour, and social identity) and competitive advantage. Data were collected from 501 respondents working for different healthcare organisations in Kolkata, India by using standardised scales of social capital, organisational citizenship behaviour (OCB) and competitive advantage. The data were analysed using structural equation modelling (SEM). The results revealed that informal networks significantly and positively influence competitive advantage. The findings of the study suggested important implications for organisations to nurture informal networks towards creating and sustaining organisations' competitive advantage.
{"title":"Creating competitive advantage through informal networks: evidence from Indian healthcare industries","authors":"Eeman Mallick, R. K. Pradhan, H. R. Tewari, L. K. Jena","doi":"10.1504/IJKMS.2019.10022838","DOIUrl":"https://doi.org/10.1504/IJKMS.2019.10022838","url":null,"abstract":"Informal networks, interactions, relationships and bonds are integral parts of organisational mechanisms. They evolve out of interactions among individuals over a period of time in the organisational context, but are difficult to capture within the formal roles, procedures and responsibilities. Organisational experts have the opinion that informal networks have a profound association with organisational productivity and competitive advantage. Keeping this in view, the present study was designed to empirically examine the relationship between informal networks (social capital, organisational citizenship behaviour, and social identity) and competitive advantage. Data were collected from 501 respondents working for different healthcare organisations in Kolkata, India by using standardised scales of social capital, organisational citizenship behaviour (OCB) and competitive advantage. The data were analysed using structural equation modelling (SEM). The results revealed that informal networks significantly and positively influence competitive advantage. The findings of the study suggested important implications for organisations to nurture informal networks towards creating and sustaining organisations' competitive advantage.","PeriodicalId":39285,"journal":{"name":"International Journal of Knowledge Management Studies","volume":null,"pages":null},"PeriodicalIF":0.7,"publicationDate":"2019-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46486837","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-08-01DOI: 10.1504/IJKMS.2019.10022848
S. Mittal, Vikas Kumar
Advances in the domain of information sharing and communication have generated huge volumes of data in last few decades. Data stored for the various business activities becomes important for performance measurement, corrections, modification, enhancement and venturing into other dimensions of business. Along with this data, there are various direct/indirect stakeholders having vast experience and great knowhow of the business processes, which may be critical to the business strategy. The modern information technology management tools have made it easy to manage and process the information from different sources which results in knowledge generation. The present work traverses the journey of knowledge management discipline from an organisational perspective considering the different levels of organisations. Prominent knowledge management models have been identified and a comparative analysis has been presented. Various knowledge management tools have been analysed to meet the needs of the modern businesses for management of information and generation of knowledge.
{"title":"Study of knowledge management models and their relevance in organisations","authors":"S. Mittal, Vikas Kumar","doi":"10.1504/IJKMS.2019.10022848","DOIUrl":"https://doi.org/10.1504/IJKMS.2019.10022848","url":null,"abstract":"Advances in the domain of information sharing and communication have generated huge volumes of data in last few decades. Data stored for the various business activities becomes important for performance measurement, corrections, modification, enhancement and venturing into other dimensions of business. Along with this data, there are various direct/indirect stakeholders having vast experience and great knowhow of the business processes, which may be critical to the business strategy. The modern information technology management tools have made it easy to manage and process the information from different sources which results in knowledge generation. The present work traverses the journey of knowledge management discipline from an organisational perspective considering the different levels of organisations. Prominent knowledge management models have been identified and a comparative analysis has been presented. Various knowledge management tools have been analysed to meet the needs of the modern businesses for management of information and generation of knowledge.","PeriodicalId":39285,"journal":{"name":"International Journal of Knowledge Management Studies","volume":null,"pages":null},"PeriodicalIF":0.7,"publicationDate":"2019-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42403969","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-03-28DOI: 10.1504/IJKMS.2019.10020236
T. Kamnardsiri, W. Janchai, P. Khuwuthyakorn, Permsak Suriyachan, Wacharee Rittiwat
This paper presents the requirement for coaching the long jump of sports schools in Thailand. Moreover, a knowledge-based system (KBS) was designed for improving the long jump of athletes. Telephone and face-to-face interview approaches were used for collecting data from sports schools. There were 11 interview questions to investigate the requirement. MAXQDA 12 was employed to generate code and analyse data from interviewees. The results demonstrated that one of the most significant problems of coaching was the lacking of the system for analysis and suggestion. The framework, furthermore, was designed by experts using the knowledge engineering technique to create IF-THEN rules and an algorithm of all phases of the long jump biomechanics. In conclusion, there were many issues of requirements, for instance, all of the coaches required some systems for analysis and suggestion to improve the long jump skills. For the future works, the decision making algorithms of the system should be developed by using computer vision techniques.
{"title":"Requirement analysis to design the knowledge-based system for long jump coaching","authors":"T. Kamnardsiri, W. Janchai, P. Khuwuthyakorn, Permsak Suriyachan, Wacharee Rittiwat","doi":"10.1504/IJKMS.2019.10020236","DOIUrl":"https://doi.org/10.1504/IJKMS.2019.10020236","url":null,"abstract":"This paper presents the requirement for coaching the long jump of sports schools in Thailand. Moreover, a knowledge-based system (KBS) was designed for improving the long jump of athletes. Telephone and face-to-face interview approaches were used for collecting data from sports schools. There were 11 interview questions to investigate the requirement. MAXQDA 12 was employed to generate code and analyse data from interviewees. The results demonstrated that one of the most significant problems of coaching was the lacking of the system for analysis and suggestion. The framework, furthermore, was designed by experts using the knowledge engineering technique to create IF-THEN rules and an algorithm of all phases of the long jump biomechanics. In conclusion, there were many issues of requirements, for instance, all of the coaches required some systems for analysis and suggestion to improve the long jump skills. For the future works, the decision making algorithms of the system should be developed by using computer vision techniques.","PeriodicalId":39285,"journal":{"name":"International Journal of Knowledge Management Studies","volume":null,"pages":null},"PeriodicalIF":0.7,"publicationDate":"2019-03-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47713446","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-03-28DOI: 10.1504/IJKMS.2019.10020250
G. Sumathi, I. S. Thangaiah, V. N. Sundharam
Competition from corporate, peers as well as global, small and medium enterprise (SMEs) are major challenges to retain skilled manpower and customer base in information technology (IT) based service industry. Employee attrition has reduced operational efficiency and customer dissatisfaction in SMEs. Although, SMEs adopt different process to address these issues, they found knowledge management (KM) as the best option. The implementation of KM lies within organisation culture and people factors. The study aimed to examine the relationship of organisational culture and people factors with KM process. It was conducted in an IT service provider company that has implemented KM since five years. Descriptive analysis, correlational analysis and structural equation modelling-using SmartPLS were used to analyse data. The results emphasised that organisations' have to give importance to build culture fostering shared vision and collaboration. Moreover trust is needed among employees is needed to promote the activities of KM process.
{"title":"Impact of organisational culture and people factors on knowledge management process: case study in an IT service company","authors":"G. Sumathi, I. S. Thangaiah, V. N. Sundharam","doi":"10.1504/IJKMS.2019.10020250","DOIUrl":"https://doi.org/10.1504/IJKMS.2019.10020250","url":null,"abstract":"Competition from corporate, peers as well as global, small and medium enterprise (SMEs) are major challenges to retain skilled manpower and customer base in information technology (IT) based service industry. Employee attrition has reduced operational efficiency and customer dissatisfaction in SMEs. Although, SMEs adopt different process to address these issues, they found knowledge management (KM) as the best option. The implementation of KM lies within organisation culture and people factors. The study aimed to examine the relationship of organisational culture and people factors with KM process. It was conducted in an IT service provider company that has implemented KM since five years. Descriptive analysis, correlational analysis and structural equation modelling-using SmartPLS were used to analyse data. The results emphasised that organisations' have to give importance to build culture fostering shared vision and collaboration. Moreover trust is needed among employees is needed to promote the activities of KM process.","PeriodicalId":39285,"journal":{"name":"International Journal of Knowledge Management Studies","volume":null,"pages":null},"PeriodicalIF":0.7,"publicationDate":"2019-03-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44033391","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-03-28DOI: 10.1504/IJKMS.2019.10020235
A. Mehrez
Managing knowledge plays a significant role in the delivery of success in different organisations. Hospitality and hotels are not far from this. However, assessing the effectiveness of practicing knowledge management in hotels and despite vital for such sector, seems not deeply searched in some emerging economies such as the case of Qatar. This paper aims to fill in this void in the literature by developing and empirically analyse a model exploring if 'faults' exist while practicing knowledge management in hotels in Qatar. Such faults would result in gaps in knowledge which would seriously affect this industry. After examining results from more than 300 hotels in Qatar, findings show that discrepancies would be statistically significant while developing a knowledge management thematic strategy in the Qatari hotels.
{"title":"Investigating the effectiveness of practicing knowledge management in the hospitality industry: the case of Qatar","authors":"A. Mehrez","doi":"10.1504/IJKMS.2019.10020235","DOIUrl":"https://doi.org/10.1504/IJKMS.2019.10020235","url":null,"abstract":"Managing knowledge plays a significant role in the delivery of success in different organisations. Hospitality and hotels are not far from this. However, assessing the effectiveness of practicing knowledge management in hotels and despite vital for such sector, seems not deeply searched in some emerging economies such as the case of Qatar. This paper aims to fill in this void in the literature by developing and empirically analyse a model exploring if 'faults' exist while practicing knowledge management in hotels in Qatar. Such faults would result in gaps in knowledge which would seriously affect this industry. After examining results from more than 300 hotels in Qatar, findings show that discrepancies would be statistically significant while developing a knowledge management thematic strategy in the Qatari hotels.","PeriodicalId":39285,"journal":{"name":"International Journal of Knowledge Management Studies","volume":null,"pages":null},"PeriodicalIF":0.7,"publicationDate":"2019-03-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49379682","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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