Pub Date : 2023-04-30DOI: 10.21002/seam.v17i1.1283
Adhi Ari Utomo, Mira Maulida, Soebowo Musa
Research Aims: This research aims to look at the impact of organizational inertia on digital capabilities and digital transformation to optimise firm competencies. Design/Methodology/Approach: The dataset was produced through a quantitative survey of 125 Indonesian businesses using the Structural Equation Model (SEM) to analyse the data. Research Findings: The results of this study indicate that digital capabilities and digital transformation indirectly impact business competencies due to organizational inertia. While organizational inertia affects digital capabilities but not digital transformation, the latter affects both a firm's skills. Theoretical Contribution/Originality: This study contributes to the literatures on organizational behaviour and strategic management by investigating the impact of organizational inertia on the achievement of digital transformation and its impact on firm competencies. Managerial Implication in the South East Asian context: The research findings embrace digital transformation practices by enhancing firms' digital capabilities, particularly in digital transformation response, digital opportunity identification, innovative digital technology product development, acquisition, and mastery of cutting-edge digital technologies. Research Limitation & Implications: The findings of this study reflect the conditions of numerous enterprises operating in several industry sectors in Indonesia during the chaotic post-COVID-19 pandemic period. Furthermore, the survey respondents represent a diverse range of businesses at varying stages of digital transformation implementation. Keywords: Inertia, Digital Capabilities, Digital Transformation, Firm Competencies
{"title":"Organizational Inertia, Digital Capabilities, Digital Transformation, and Firm Competencies","authors":"Adhi Ari Utomo, Mira Maulida, Soebowo Musa","doi":"10.21002/seam.v17i1.1283","DOIUrl":"https://doi.org/10.21002/seam.v17i1.1283","url":null,"abstract":"Research Aims: This research aims to look at the impact of organizational inertia on digital capabilities and digital transformation to optimise firm competencies. Design/Methodology/Approach: The dataset was produced through a quantitative survey of 125 Indonesian businesses using the Structural Equation Model (SEM) to analyse the data. Research Findings: The results of this study indicate that digital capabilities and digital transformation indirectly impact business competencies due to organizational inertia. While organizational inertia affects digital capabilities but not digital transformation, the latter affects both a firm's skills. Theoretical Contribution/Originality: This study contributes to the literatures on organizational behaviour and strategic management by investigating the impact of organizational inertia on the achievement of digital transformation and its impact on firm competencies. Managerial Implication in the South East Asian context: The research findings embrace digital transformation practices by enhancing firms' digital capabilities, particularly in digital transformation response, digital opportunity identification, innovative digital technology product development, acquisition, and mastery of cutting-edge digital technologies. Research Limitation & Implications: The findings of this study reflect the conditions of numerous enterprises operating in several industry sectors in Indonesia during the chaotic post-COVID-19 pandemic period. Furthermore, the survey respondents represent a diverse range of businesses at varying stages of digital transformation implementation. Keywords: Inertia, Digital Capabilities, Digital Transformation, Firm Competencies","PeriodicalId":402277,"journal":{"name":"The South East Asian Journal of Management","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120943960","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-30DOI: 10.21002/seam.v17i1.1312
N. Omar, Aishath Lahath, R. Astuti, Nurul Atasha Jamaludin, Syed Shah Alam
Research Aims: To examine the intrinsic and extrinsic factors affecting consumers’ attitudes toward Japanese-made frozen foods and, hence, consumers’ purchasing behaviour. Design/Methodology/Approach: Consumers who were aware of Japanese-made frozen foods were the sample chosen. Convenience sampling plus a cross-sectional, self-administered online survey questionnaire collected data from 307 participants. Research Findings: Findings showed that brand reputation, halal label, convenience, and food quality were positively related to attitude towards Japanese frozen food, whereas health consciousness was negatively associated with attitude. Attitudes toward Japanese frozen foods were found to mediate relationships between brand reputation and purchase intention, halal label and purchase intention, and food quality and purchase intention of the foods. Theoretical Contribution/Originality: Given the fierce competition and growth within the frozen food industry, this study advanced the knowledge of Malaysian consumer purchasing behaviour in the context of Japanese frozen foods. Managerial Implication in the South East Asian Context: The mediating role of attitude toward Japanese frozen foods in the relationship between extrinsic and intrinsic product factors and purchase intention among consumers in Malaysia provided valuable insights on foods exported from a predominantly non-Muslim country to a predominantly Muslim country in South East Asia. Research Limitation & Implications: The scope of this study was limited to Malaysians who were aware of Japanese frozen foods. Examining the extrinsic and intrinsic attributes of the foods was crucial because the awareness of and preference for Japanese frozen foods is still low in Malaysia, and there is limited knowledge about the products. Keywords: Extrinsic Factors, Intrinsic Factors, Attitude, Purchase Intention, Japanese Frozen Foods, Malaysia
{"title":"The Mediating Role of Attitude in the Relationship Between the Extrinsic and Intrinsic Attributes of Japanese Frozen Foods and Consumers’ Intention to Purchase Them: Evidence from Malaysia","authors":"N. Omar, Aishath Lahath, R. Astuti, Nurul Atasha Jamaludin, Syed Shah Alam","doi":"10.21002/seam.v17i1.1312","DOIUrl":"https://doi.org/10.21002/seam.v17i1.1312","url":null,"abstract":"Research Aims: To examine the intrinsic and extrinsic factors affecting consumers’ attitudes toward Japanese-made frozen foods and, hence, consumers’ purchasing behaviour. Design/Methodology/Approach: Consumers who were aware of Japanese-made frozen foods were the sample chosen. Convenience sampling plus a cross-sectional, self-administered online survey questionnaire collected data from 307 participants. Research Findings: Findings showed that brand reputation, halal label, convenience, and food quality were positively related to attitude towards Japanese frozen food, whereas health consciousness was negatively associated with attitude. Attitudes toward Japanese frozen foods were found to mediate relationships between brand reputation and purchase intention, halal label and purchase intention, and food quality and purchase intention of the foods. Theoretical Contribution/Originality: Given the fierce competition and growth within the frozen food industry, this study advanced the knowledge of Malaysian consumer purchasing behaviour in the context of Japanese frozen foods. Managerial Implication in the South East Asian Context: The mediating role of attitude toward Japanese frozen foods in the relationship between extrinsic and intrinsic product factors and purchase intention among consumers in Malaysia provided valuable insights on foods exported from a predominantly non-Muslim country to a predominantly Muslim country in South East Asia. Research Limitation & Implications: The scope of this study was limited to Malaysians who were aware of Japanese frozen foods. Examining the extrinsic and intrinsic attributes of the foods was crucial because the awareness of and preference for Japanese frozen foods is still low in Malaysia, and there is limited knowledge about the products. Keywords: Extrinsic Factors, Intrinsic Factors, Attitude, Purchase Intention, Japanese Frozen Foods, Malaysia","PeriodicalId":402277,"journal":{"name":"The South East Asian Journal of Management","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117324065","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-30DOI: 10.21002/seam.v17i1.1177
Eka Yunita, Jono M. Munandar
Research Aims: This research aims to identify the characteristics of Generation Z e-wallet customers in DKI Jakarta; analyse the effect of push-pull-mooring effects on switching intention; analyse the moderating effect of the mooring effects on the relationship between push effects and pull effects with switching intention; and analyse the effect of switching intention on the switching behaviour of Generation Z e-wallet customers. Design/Methodology/Approach: Respondents in this study were 262 respondents. The sampling technique was done by non-probability sampling with the purposive sampling method. The data analysis technique used is descriptive analysis and SEM-PLS. Research Findings: The results of this study indicate that the push effects do not affect switching intention. Pull and mooring effects positively and significantly affect switching intention. Mooring effects positively and significantly affect switching intention and behaviour. Mooring effects cannot moderate the relationship between push and pull effects to switching intention. Switching intention has a positive and significant effect on switching behaviour. Theoretical Contribution/Originality: This study discusses the influence of the push-pull-mooring effect on customers switching from one e-wallet brand to another, especially in the z generation, who are very close to technology. Managerial Implication in the South East Asian Context: For the sake of increasing the pull effect to get the customer's attention back in the South East Asian with Indonesia as a reference (provide the discount, cashback, and promotional events), increasing mooring effects by creating strong relationships with customers through the convenience and benefits provided by using an e-wallet (loyalty program, e-mail marketing, respond quickly to consumer consultations). Research Limitation & Implications: This research is limited to Generation Z and e-wallet products. Sampling in this study is also only in Jakarta. Keywords: e-wallet, push-pull-mooring effect, switching intention, switching behaviour
{"title":"The Influence of Push-Pull-Mooring Effects on E-Wallet Customer Switching in Generation Z in DKI Jakarta","authors":"Eka Yunita, Jono M. Munandar","doi":"10.21002/seam.v17i1.1177","DOIUrl":"https://doi.org/10.21002/seam.v17i1.1177","url":null,"abstract":"Research Aims: This research aims to identify the characteristics of Generation Z e-wallet customers in DKI Jakarta; analyse the effect of push-pull-mooring effects on switching intention; analyse the moderating effect of the mooring effects on the relationship between push effects and pull effects with switching intention; and analyse the effect of switching intention on the switching behaviour of Generation Z e-wallet customers. Design/Methodology/Approach: Respondents in this study were 262 respondents. The sampling technique was done by non-probability sampling with the purposive sampling method. The data analysis technique used is descriptive analysis and SEM-PLS. Research Findings: The results of this study indicate that the push effects do not affect switching intention. Pull and mooring effects positively and significantly affect switching intention. Mooring effects positively and significantly affect switching intention and behaviour. Mooring effects cannot moderate the relationship between push and pull effects to switching intention. Switching intention has a positive and significant effect on switching behaviour. Theoretical Contribution/Originality: This study discusses the influence of the push-pull-mooring effect on customers switching from one e-wallet brand to another, especially in the z generation, who are very close to technology. Managerial Implication in the South East Asian Context: For the sake of increasing the pull effect to get the customer's attention back in the South East Asian with Indonesia as a reference (provide the discount, cashback, and promotional events), increasing mooring effects by creating strong relationships with customers through the convenience and benefits provided by using an e-wallet (loyalty program, e-mail marketing, respond quickly to consumer consultations). Research Limitation & Implications: This research is limited to Generation Z and e-wallet products. Sampling in this study is also only in Jakarta. Keywords: e-wallet, push-pull-mooring effect, switching intention, switching behaviour","PeriodicalId":402277,"journal":{"name":"The South East Asian Journal of Management","volume":"138 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121197461","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-30DOI: 10.21002/seam.v17i1.1304
N. Ibrahim, Zafir Khan Mohamed Makhbul, A. Ayob, A. Lokman
Research Aims: This research aims to discover work events that influence employees’ emotional states to construct a more comprehensive Kansei-based work events scale. Design/Methodology/Approach: A mixed-method approach was adopted by combining qualitative and quantitative techniques in an Exploratory Sequential Design. Research Findings: In study 1, the Kawakita Jiro (KJ) method (i.e., focus group study) (N = 28) identified four (4) categories of work events (i.e., interpersonal, task-related, organisational policies, and infrastructure and facilities). A new category, career development, was also discovered through this qualitative inquiry. Study 2 (N = 152) and Study 3 (N = 537), which used a quantitative approach, demonstrated that negative and positive emotional experiences are strongly linked to interpersonal and task-related events. This result further indicates that the scale is reliable for measuring emotional experiences at work. Theoretical Contribution/Originality: The study captured micro and macro work events using the Kansei Engineering approach, allowing for a better understanding of emotional experiences at work. Managerial Implication in the South East Asian Context: Strategies to promote positive events and prevent negative ones through routine practices and long-term plans relevant to the South East Asian context are discussed and presented in this paper. Research Limitation & Implications: Some limitations should be considered, such as cross-sectional design, lack of investigation on other Affective Events Theory (AET) factors, and the focus on non-academic staff from public universities. Future research could expand upon this study by using a longitudinal design, a diverse sample, and additional AET factors. Keywords: Work Events, Positive Events, Negative Events, Emotions, Kansei Engineering, Kawakita Jiro Method
{"title":"The Development of Kansei-Based Work Events Scale","authors":"N. Ibrahim, Zafir Khan Mohamed Makhbul, A. Ayob, A. Lokman","doi":"10.21002/seam.v17i1.1304","DOIUrl":"https://doi.org/10.21002/seam.v17i1.1304","url":null,"abstract":"Research Aims: This research aims to discover work events that influence employees’ emotional states to construct a more comprehensive Kansei-based work events scale. Design/Methodology/Approach: A mixed-method approach was adopted by combining qualitative and quantitative techniques in an Exploratory Sequential Design. Research Findings: In study 1, the Kawakita Jiro (KJ) method (i.e., focus group study) (N = 28) identified four (4) categories of work events (i.e., interpersonal, task-related, organisational policies, and infrastructure and facilities). A new category, career development, was also discovered through this qualitative inquiry. Study 2 (N = 152) and Study 3 (N = 537), which used a quantitative approach, demonstrated that negative and positive emotional experiences are strongly linked to interpersonal and task-related events. This result further indicates that the scale is reliable for measuring emotional experiences at work. Theoretical Contribution/Originality: The study captured micro and macro work events using the Kansei Engineering approach, allowing for a better understanding of emotional experiences at work. Managerial Implication in the South East Asian Context: Strategies to promote positive events and prevent negative ones through routine practices and long-term plans relevant to the South East Asian context are discussed and presented in this paper. Research Limitation & Implications: Some limitations should be considered, such as cross-sectional design, lack of investigation on other Affective Events Theory (AET) factors, and the focus on non-academic staff from public universities. Future research could expand upon this study by using a longitudinal design, a diverse sample, and additional AET factors. Keywords: Work Events, Positive Events, Negative Events, Emotions, Kansei Engineering, Kawakita Jiro Method","PeriodicalId":402277,"journal":{"name":"The South East Asian Journal of Management","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123251753","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-30DOI: 10.21002/seam.v17i1.1280
S. Majdi, N. Saleh, Maizatulakma Abdullah, Norazlan Alias
Research Aims: This study tests the effects of different stakeholder power (shareholders, employees, customers, business partners, community, government, NGOs, and media) on sustainability disclosure using stakeholder salience theory. Extending from this perspective, this study makes separate assumptions for each stakeholder and determines which one had the most power over sustainability disclosure. Design/Methodology/Approach: The study adopts a journalism (i.e., news framing) approach and observes the element of power in sustainability disclosure using content analysis. The sample comprises of panel data of 140 listed firms in the construction and property sector in Malaysia. Research Findings: The results show that the employees, community and media power are positively related to sustainability disclosure. This study improves our understanding of the factors determining firms' disclosure by demonstrating that market stakeholders (shareholders, employees, customers and business partners) are not perceived as necessary by managers concerning sustainability disclosure. Theoretical Contribution/Originality: Common studies view all stakeholders to be taken homogenously into consideration in business decision making. Few studies focus on the power of stakeholders in influencing disclosure is lacking. Managerial Implication in the South East Asian Context: This study gives insight on which stakeholder is the most important in rank and the finding informs managers to draft a stakeholder management plan and budget, given that such activities can increase firm value. Research Limitation & Implications: This research however did not investigate the dynamics of stakeholder power along with the existence of other salience factors, i.e., the legitimacy and urgency factors. Keywords: Construction, Stakeholder, Power, Salience Theory, Sustainability Disclosure
{"title":"Stakeholder Power And Sustainability Disclosure: Stakeholder Salience Perspective","authors":"S. Majdi, N. Saleh, Maizatulakma Abdullah, Norazlan Alias","doi":"10.21002/seam.v17i1.1280","DOIUrl":"https://doi.org/10.21002/seam.v17i1.1280","url":null,"abstract":"Research Aims: This study tests the effects of different stakeholder power (shareholders, employees, customers, business partners, community, government, NGOs, and media) on sustainability disclosure using stakeholder salience theory. Extending from this perspective, this study makes separate assumptions for each stakeholder and determines which one had the most power over sustainability disclosure. Design/Methodology/Approach: The study adopts a journalism (i.e., news framing) approach and observes the element of power in sustainability disclosure using content analysis. The sample comprises of panel data of 140 listed firms in the construction and property sector in Malaysia. Research Findings: The results show that the employees, community and media power are positively related to sustainability disclosure. This study improves our understanding of the factors determining firms' disclosure by demonstrating that market stakeholders (shareholders, employees, customers and business partners) are not perceived as necessary by managers concerning sustainability disclosure. Theoretical Contribution/Originality: Common studies view all stakeholders to be taken homogenously into consideration in business decision making. Few studies focus on the power of stakeholders in influencing disclosure is lacking. Managerial Implication in the South East Asian Context: This study gives insight on which stakeholder is the most important in rank and the finding informs managers to draft a stakeholder management plan and budget, given that such activities can increase firm value. Research Limitation & Implications: This research however did not investigate the dynamics of stakeholder power along with the existence of other salience factors, i.e., the legitimacy and urgency factors. Keywords: Construction, Stakeholder, Power, Salience Theory, Sustainability Disclosure","PeriodicalId":402277,"journal":{"name":"The South East Asian Journal of Management","volume":"130 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128300397","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-30DOI: 10.21002/seam.v17i1.1305
N. I. Mohamad, Azman Ismail, Ishak Abd Rahman, M. Tunca, E. Pusparini, R. Rino
Research Aims: This study examines the effect of training content on trainee outcomes and the mediating role of trainees’ motivation in the relationship between training content and organisational citizenship behaviour. Design/Methodology/Approach: A cross-sectional research design was employed to collect 320 survey questionnaires from employees at the Malaysian federal government’s central agencies in Kuala Lumpur Federal Territory. The SmartPLS software programme was utilised to assess the quality of the instrument and subsequently test the hypotheses. Research Findings: The results demonstrate that training content significantly determines trainee outcomes. Trainees’ learning motivation significantly mediates the relationship between training content and organisational citizenship behaviour. Theoretical Contribution/Originality: This study reveals that training motivation mediates the relationship between training content and organisational citizenship behaviour in the organisational sample. This finding supports and broadens previous studies conducted in South East Asian and other countries. Managerial Implication in the South East Asian context: The study findings can assist managers in understanding different paradigms of trainees’ motivation construct and formulate employee-oriented training instructions to maintain and upgrade organisational sustainability. Research Limitation & Implications: This study has certain methodological and conceptual limitations that must be addressed in future research to strengthen its findings. Keywords: Malaysian federal government’s central agencies, organisational citizenship behaviour, SmartPLS, trainees’ motivation, training content
{"title":"Antecedents and Outcome of Trainees’ Motivation: Evident from South East Asia","authors":"N. I. Mohamad, Azman Ismail, Ishak Abd Rahman, M. Tunca, E. Pusparini, R. Rino","doi":"10.21002/seam.v17i1.1305","DOIUrl":"https://doi.org/10.21002/seam.v17i1.1305","url":null,"abstract":"Research Aims: This study examines the effect of training content on trainee outcomes and the mediating role of trainees’ motivation in the relationship between training content and organisational citizenship behaviour. Design/Methodology/Approach: A cross-sectional research design was employed to collect 320 survey questionnaires from employees at the Malaysian federal government’s central agencies in Kuala Lumpur Federal Territory. The SmartPLS software programme was utilised to assess the quality of the instrument and subsequently test the hypotheses. Research Findings: The results demonstrate that training content significantly determines trainee outcomes. Trainees’ learning motivation significantly mediates the relationship between training content and organisational citizenship behaviour. Theoretical Contribution/Originality: This study reveals that training motivation mediates the relationship between training content and organisational citizenship behaviour in the organisational sample. This finding supports and broadens previous studies conducted in South East Asian and other countries. Managerial Implication in the South East Asian context: The study findings can assist managers in understanding different paradigms of trainees’ motivation construct and formulate employee-oriented training instructions to maintain and upgrade organisational sustainability. Research Limitation & Implications: This study has certain methodological and conceptual limitations that must be addressed in future research to strengthen its findings. Keywords: Malaysian federal government’s central agencies, organisational citizenship behaviour, SmartPLS, trainees’ motivation, training content","PeriodicalId":402277,"journal":{"name":"The South East Asian Journal of Management","volume":"53 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122579943","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-31DOI: 10.21002/seam.v16i2.1142
D. Syah, R. Lupiyoadi, Embun Suryani
Research Aims: This research aimed to investigate vertical partnerships between Original Equipment Manufacturers (OEMs) and first-tier automotive component firms based on the relationships between technology transfer, technical exchange, government role and supplier performance in the Greater Jakarta area. Design/Methodology/Approach: A total of 65 respondent firms participated, comprising 6 OEMs and 59 first-tier firms. The research included site visits and interviews with companies based on questionnaires completed by representative individuals from middle management upward with responsibility for assessing product quality (purposive sampling). The questionnaire results were measured using Partial Least Squares Path Modelling (PLS-PM). Research Findings: The results highlighted significant relationships between government role and technology transfer (p-value = 0.00), government role and supplier performance improvement (p-value = 0.017), and technical exchange and supplier performance improvement (p-value = 0.077). However, no significant relationship was found between technology transfer and supplier performance improvement (p-value = 0.353). Theoretical Contribution/Originality: Understanding the vertical relations between OEMs and first-tier automotive component firms in Indonesia. Managerial Implications in the South East Asian Context: Solid relationships between OEMs and first-tier companies in Greater Jakarta, Indonesia are especially triggered by the increasing tendency for local component use (TKDN/Domestic Component Level). Research limitation & Implications: The research examined vertical relationships between OEMs and first-tier firms, notably between technology transfer and supplier performance improvement, technical exchange and supplier performance improvement, government role and technology transfer, and government and supplier performance improvement.
{"title":"Vertical Partnerships Between OEM And First Tier: Lessons From Automotive Component Companies In Greater Jakarta-Indonesia","authors":"D. Syah, R. Lupiyoadi, Embun Suryani","doi":"10.21002/seam.v16i2.1142","DOIUrl":"https://doi.org/10.21002/seam.v16i2.1142","url":null,"abstract":"Research Aims: This research aimed to investigate vertical partnerships between Original Equipment Manufacturers (OEMs) and first-tier automotive component firms based on the relationships between technology transfer, technical exchange, government role and supplier performance in the Greater Jakarta area. Design/Methodology/Approach: A total of 65 respondent firms participated, comprising 6 OEMs and 59 first-tier firms. The research included site visits and interviews with companies based on questionnaires completed by representative individuals from middle management upward with responsibility for assessing product quality (purposive sampling). The questionnaire results were measured using Partial Least Squares Path Modelling (PLS-PM). Research Findings: The results highlighted significant relationships between government role and technology transfer (p-value = 0.00), government role and supplier performance improvement (p-value = 0.017), and technical exchange and supplier performance improvement (p-value = 0.077). However, no significant relationship was found between technology transfer and supplier performance improvement (p-value = 0.353). Theoretical Contribution/Originality: Understanding the vertical relations between OEMs and first-tier automotive component firms in Indonesia. Managerial Implications in the South East Asian Context: Solid relationships between OEMs and first-tier companies in Greater Jakarta, Indonesia are especially triggered by the increasing tendency for local component use (TKDN/Domestic Component Level). Research limitation & Implications: The research examined vertical relationships between OEMs and first-tier firms, notably between technology transfer and supplier performance improvement, technical exchange and supplier performance improvement, government role and technology transfer, and government and supplier performance improvement.","PeriodicalId":402277,"journal":{"name":"The South East Asian Journal of Management","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115429389","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-31DOI: 10.21002/seam.v16i2.1104
Hepinda Fajari Nuharini, M. S. Purwanegara
Research Aims: This study aimed to reveal the underlying attributes of the customer experience in the sharing economy of online food delivery (OFD). Design/Methodology/Approach: After collecting 45,116 reviews from the Google Play store, a semantic network analysis was conducted. Python programming language and text mining were utilised to extract keywords from online reviews, a frequency analysis was performed, and a CONvergence of iterated CORrelations (CONCOR) analysis was conducted using Ucinet 6.0. Research Findings: The keywords ‘food,’ ‘order,’ ‘driver,’ and ‘application’ had the highest frequency and centrality. Customer experience attributes were classified into four clusters: ‘Delivery Procedure’, ‘OFD Platform’, ‘Payment Process’ and ‘Value of Money’. Theoretical Contribution/Originality: This study provides a relevant and novel assessment of customer experience using semantic network analysis, which should be more broadly used in academic research. Managerial Implications in the Southeast Asian Context: Given the predicted growth of online food delivery in Southeast Asia and shared cultural values with Indonesia, the findings of this study may have implications for developing strategies of sustainability in the sharing economy of online food delivery enterprises. Research Limitations & Implications: This study only collected online customer reviews from the Google Play store, and because the method focused on word frequency, understanding of the additional meaning of words is lacking.
{"title":"Sharing Economy of Online Food Delivery: Revealing the Underlying Attributes of the Customer Experience through Semantic Network Analysis","authors":"Hepinda Fajari Nuharini, M. S. Purwanegara","doi":"10.21002/seam.v16i2.1104","DOIUrl":"https://doi.org/10.21002/seam.v16i2.1104","url":null,"abstract":"Research Aims: This study aimed to reveal the underlying attributes of the customer experience in the sharing economy of online food delivery (OFD). Design/Methodology/Approach: After collecting 45,116 reviews from the Google Play store, a semantic network analysis was conducted. Python programming language and text mining were utilised to extract keywords from online reviews, a frequency analysis was performed, and a CONvergence of iterated CORrelations (CONCOR) analysis was conducted using Ucinet 6.0. Research Findings: The keywords ‘food,’ ‘order,’ ‘driver,’ and ‘application’ had the highest frequency and centrality. Customer experience attributes were classified into four clusters: ‘Delivery Procedure’, ‘OFD Platform’, ‘Payment Process’ and ‘Value of Money’. Theoretical Contribution/Originality: This study provides a relevant and novel assessment of customer experience using semantic network analysis, which should be more broadly used in academic research. Managerial Implications in the Southeast Asian Context: Given the predicted growth of online food delivery in Southeast Asia and shared cultural values with Indonesia, the findings of this study may have implications for developing strategies of sustainability in the sharing economy of online food delivery enterprises. Research Limitations & Implications: This study only collected online customer reviews from the Google Play store, and because the method focused on word frequency, understanding of the additional meaning of words is lacking.","PeriodicalId":402277,"journal":{"name":"The South East Asian Journal of Management","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125221203","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-31DOI: 10.21002/seam.v16i2.1167
Brian Karno Jan, Mira Maulida
Research Aims: Expand the insights for social enterprises (SEs) to sustain their economic and social performance, considering the impact of leader’s motivation, entrepreneurial leadership, organisational agility, and competitive advantage. Design/Methodology/Approach: The dataset was obtained from a survey of 102 SE strategic leaders in Indonesia, which was processed using PLS and SEM to test the hypothesis. Research Findings: Motivation has a positive effect on entrepreneurial leadership but not on organisational agility. Entrepreneurial leadership has tridirectionally relationships with organisational agility, competitive advantage, and social firm performance. Organisational agility has bidirectional relationships with competitive advantage and economic firm performance, whereas competitive advantage only positively affects social firm performance. Theoretical Contribution/Originality: Illuminated a way for SEs to improve economic and social performance by making several variables as a unit. So that SEs know where to put their focus and the impact of the decisions and steps they take. This study also paved the way for researchers to determine future research topics that must be explored. Managerial Implication in the South East Asian Context: As insights for SE leaders in making decisions and finding solutions to the challenges or problems they face while contributing to the development of organisational performance in terms of economic and social. Research Limitations & Implications: This study is a descriptive, cross-sectional study that only analyses Indonesian SEs. Therefore, this study's results only represent SE conditions at the specific time of this research.
{"title":"The Role of Leaders' Motivation, Entrepreneurial Leadership, and Organisational Agility in Social Enterprise Sustainability","authors":"Brian Karno Jan, Mira Maulida","doi":"10.21002/seam.v16i2.1167","DOIUrl":"https://doi.org/10.21002/seam.v16i2.1167","url":null,"abstract":"Research Aims: Expand the insights for social enterprises (SEs) to sustain their economic and social performance, considering the impact of leader’s motivation, entrepreneurial leadership, organisational agility, and competitive advantage. Design/Methodology/Approach: The dataset was obtained from a survey of 102 SE strategic leaders in Indonesia, which was processed using PLS and SEM to test the hypothesis. Research Findings: Motivation has a positive effect on entrepreneurial leadership but not on organisational agility. Entrepreneurial leadership has tridirectionally relationships with organisational agility, competitive advantage, and social firm performance. Organisational agility has bidirectional relationships with competitive advantage and economic firm performance, whereas competitive advantage only positively affects social firm performance. Theoretical Contribution/Originality: Illuminated a way for SEs to improve economic and social performance by making several variables as a unit. So that SEs know where to put their focus and the impact of the decisions and steps they take. This study also paved the way for researchers to determine future research topics that must be explored. Managerial Implication in the South East Asian Context: As insights for SE leaders in making decisions and finding solutions to the challenges or problems they face while contributing to the development of organisational performance in terms of economic and social. Research Limitations & Implications: This study is a descriptive, cross-sectional study that only analyses Indonesian SEs. Therefore, this study's results only represent SE conditions at the specific time of this research.","PeriodicalId":402277,"journal":{"name":"The South East Asian Journal of Management","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130329313","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-31DOI: 10.21002/seam.v16i2.1169
Dinda Halimah Siregar, F. A. Pinagara
Research Aims: This study discusses the practice of green supply chain management (GSCM) on environmental performance and operational costs in micro, small and medium enterprises (MSMEs) in Indonesia's food and beverage industry. Especially to examine the existence of ecocentricity and supply chain traceability that moderates GSCM practices with environmental performance and operational costs. Design/Methodology/Approach: The judgement sampling method was used in this study, and 85 respondents contributed. Research questionnaires were distributed online, and data were analysed using Partial Least Square-Structural Equation Modelling (PLS-SEM). Research Findings: The results of this study indicate that GSCM practices have a significant relationship to environmental performance and operational costs of MSMEs in the food and beverage industry in Indonesia. Supply chain ecocentricity moderates the relationship between GSCM practices, environmental performance, and operating costs. However, supply chain traceability does not moderate the relationship between GSCM practices, environmental performance, and operational costs. Theoretical Contribution/Originality: The concept and practice of GSCM is gaining popularity in developing countries, but is still limited to the scope of MSMEs. Thus, research on GSCM still has to be extended to MSMEs because most research is limited to large organisations. Managerial Implication in the South East Asian Context: This research covers the concept and practice of GSCM on MSMEs in Indonesia. For MSMEs in the food and beverage industry, this research is expected to be taken into consideration in implementing GSCM for supply chain ecocentricity to improve business performance. Research Limitation & Implications: Respondents are limited to the Java and Bali area and the food and/or beverage industry group.
{"title":"Analysis of The Relationship between Practices and Performance of Green Supply Chain Management in Indonesian Micro, Small, and Medium Enterprises (MSMEs)","authors":"Dinda Halimah Siregar, F. A. Pinagara","doi":"10.21002/seam.v16i2.1169","DOIUrl":"https://doi.org/10.21002/seam.v16i2.1169","url":null,"abstract":"Research Aims: This study discusses the practice of green supply chain management (GSCM) on environmental performance and operational costs in micro, small and medium enterprises (MSMEs) in Indonesia's food and beverage industry. Especially to examine the existence of ecocentricity and supply chain traceability that moderates GSCM practices with environmental performance and operational costs. Design/Methodology/Approach: The judgement sampling method was used in this study, and 85 respondents contributed. Research questionnaires were distributed online, and data were analysed using Partial Least Square-Structural Equation Modelling (PLS-SEM). Research Findings: The results of this study indicate that GSCM practices have a significant relationship to environmental performance and operational costs of MSMEs in the food and beverage industry in Indonesia. Supply chain ecocentricity moderates the relationship between GSCM practices, environmental performance, and operating costs. However, supply chain traceability does not moderate the relationship between GSCM practices, environmental performance, and operational costs. Theoretical Contribution/Originality: The concept and practice of GSCM is gaining popularity in developing countries, but is still limited to the scope of MSMEs. Thus, research on GSCM still has to be extended to MSMEs because most research is limited to large organisations. Managerial Implication in the South East Asian Context: This research covers the concept and practice of GSCM on MSMEs in Indonesia. For MSMEs in the food and beverage industry, this research is expected to be taken into consideration in implementing GSCM for supply chain ecocentricity to improve business performance. Research Limitation & Implications: Respondents are limited to the Java and Bali area and the food and/or beverage industry group.","PeriodicalId":402277,"journal":{"name":"The South East Asian Journal of Management","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131032631","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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