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Good Governance as An Economic Driver for Service Delivery: Lessons for South African Government 善治作为服务提供的经济驱动力:南非政府的经验教训
Ndimphiwe Mlamli Marawu, R. Utete, Sheunesu Zhou
Good governance is an essential practice which brings sustainable good living standards and remains a pipedream to various countries. As such, the quest for service delivery has prompted the need for leaders at different levels, from the apex national government level to the lowest local government level, to exercise good governance. In the year 2021, over 5 464 complaints of poor service delivery were recorded in South Africa and of 257 South African municipalities, only 16 were in stable condition. However, there are limited previous studies on the relationship between good governance and service delivery. In pursuit of economic development, the purpose of this paper is to investigate good governance and show its spectre of relevance to service delivery with a view to providing lessons to South Africa. The paper dovetails with good governance and service delivery exercised in various developed countries. The study utilised a literature research approach in which the researcher gathered textbooks, seminar and workshop papers, journal articles, and both local and international newspapers and websites. The paper gives the key findings of this study which are useful to the South African Government. The Government of South Africa should develop useful initiatives to support the improvement of service quality along with the existing tools and systems that promote smooth and effective public service delivery.
善治是带来可持续的良好生活水平的基本做法,但对许多国家来说仍然是一个白日梦。因此,对提供服务的追求促使各级领导人,从最高一级的国家政府到最低一级的地方政府,都需要实行善治。在2021年,南非记录了5 464起关于提供不良服务的投诉,在257个南非城市中,只有16个城市的情况稳定。然而,以往关于善治与服务提供之间关系的研究有限。在追求经济发展的过程中,本文的目的是调查善治,并展示其与服务提供相关的幽灵,以期为南非提供经验教训。该文件与各发达国家实施的善治和服务提供相吻合。这项研究采用了文献研究法,研究人员收集了教科书、研讨会和研讨会论文、期刊文章以及当地和国际报纸和网站。该文件给出了对南非政府有用的这项研究的主要发现。南非政府应制定有用的倡议,支持改进服务质量,同时利用现有的工具和制度,促进顺利和有效地提供公共服务。
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引用次数: 1
The Effect of Work-Life Balance and Social Competence on the Psychological Well-Being of Public Service Employees 工作生活平衡与社会胜任力对公务员心理健康的影响
Chiyem Lucky Nwanzu, Sunday Samson Babalola
The psychological well-being of the employees is well deserved, as it has numerous positive effects on organisational performance. This understanding calls for research that would identify plausible precursors of psychological well-being. The outcome of such research activities would provide guides for the positive manipulation of psychological well-being to enhance organisational functioning. Therefore, this study aims to investigate whether there is an association between work-life balance and employee psychological well-being and whether social competence plays a role in this relationship. One hundred and fifty employees aged 23 to 56 comprised 52% of men and 76% of married. The survey was self-administered, and the study was cross-sectional. Established scales on work-life balance, social competence, and psychological well-being were used in the study. The data were subjected to regression analysis based on PROCESS Macro. Given the findings, work-life balance and social competence have a favourable relationship with an employee's psychological well-being. In addition, social competence accounted for more variation in employee psychological well-being than work-life balance. According to interaction statistics, social competence moderates the connection between work-life balance and psychological well-being. The findings indicate that the psychological well-being of employees is improved by work-life balance and social competence.
员工的心理健康是当之无愧的,因为它对组织绩效有许多积极的影响。这种理解要求我们进行研究,找出心理健康的合理前兆。这些研究活动的结果将为积极操纵心理健康以增强组织功能提供指导。因此,本研究旨在探讨工作与生活平衡与员工心理幸福感之间是否存在关联,以及社会能力是否在这种关系中起作用。150名员工年龄在23岁至56岁之间,其中52%为男性,76%为已婚。这项调查是自我管理的,研究是横断面的。本研究采用工作生活平衡量表、社会能力量表和心理健康量表。数据采用PROCESS Macro进行回归分析。鉴于研究结果,工作与生活的平衡和社会能力与员工的心理健康有良好的关系。此外,与工作与生活平衡相比,社会能力对员工心理健康的影响更大。根据交互统计,社会能力调节了工作与生活平衡与心理健康之间的关系。研究结果表明,工作与生活的平衡和社交能力可以改善员工的心理健康状况。
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引用次数: 0
Exploring the Dynamics of Agripreneurship Perception and Intention among the Nigerian Youth 探讨尼日利亚青年对农业创业的认知和意向的动态
Kenechukwu Ikebuaku, Mulugeta F. Dinbabo
With more than half of young Nigerians either unemployed or underemployed, the problem of youth unemployment poses a serious threat to the social, political, and economic development of the country. Thus, there has been a concerted effort by the government and other stakeholders to address this perennial challenge. Owing to its enormous growth opportunities, agriculture is considered a strategic sector for addressing Nigeria's problem of youth unemployment. However, the lack of youth participation has hampered the growth of the sector. This study investigated the dynamics of agripreneurship perception and intention in order to provide insight to policymakers on how best to develop the agricultural sector and tackle youth unemployment through the engagement of young people in the sector. It also explored agricultural entrepreneurship as a valuable function for young people in Nigeria. A sample of 1,013 recent young graduates took part in this study, which engaged both quantitative and qualitative methodologies. The quantitative analysis was conducted using linear regression and multinomial response models. Additionally, Sen’s capability approach was used as the work’s theoretical framework. The results established that Nigerian youths display a positive perception and intention towards agripreneurship engagement. It also found that participation in entrepreneurship programs, course of study, family income, perceived availability of markets, and infrastructural facilities are determinants of youth’s agripreneurship perception and intention. On the other hand, the study found that the freedom to control one’s time, the expression of one’s passion, and the need to eradicate poverty are reasons young Nigerians value agripreneurship. This study serves as the debut of research endeavours that theoretically evaluate agripreneurship undertakings as valuable functionings using the capability approach. Furthermore, by examining factors that affect agripreneurship perception and intention, the study offers fresh policy insights for youth entrepreneurship and employment creation in the agricultural sector.
尼日利亚有超过一半的年轻人失业或未充分就业,青年失业问题对该国的社会、政治和经济发展构成严重威胁。因此,政府和其他利益相关者共同努力解决这一长期挑战。由于其巨大的增长机会,农业被认为是解决尼日利亚青年失业问题的战略部门。然而,缺乏青年参与阻碍了该部门的发展。本研究调查了农业创业认知和意向的动态,以便为政策制定者提供关于如何通过年轻人参与农业部门来最好地发展农业部门和解决青年失业问题的见解。它还探讨了农业创业对尼日利亚年轻人的重要作用。1013名新近毕业的年轻毕业生参加了这项研究,该研究采用了定量和定性方法。采用线性回归和多项响应模型进行定量分析。此外,Sen的能力方法被用作工作的理论框架。结果表明,尼日利亚青年对农业创业的参与表现出积极的看法和意愿。研究还发现,参与创业项目、学习课程、家庭收入、市场可用性感知和基础设施是青年农业创业认知和意向的决定因素。另一方面,该研究发现,自由支配自己的时间、表达自己的激情以及消除贫困的必要性是尼日利亚年轻人重视农业创业的原因。本研究是利用能力方法从理论上评价农业创业作为有价值功能的研究尝试的首次。此外,通过研究影响农业创业认知和意愿的因素,该研究为农业部门的青年创业和创造就业提供了新的政策见解。
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引用次数: 0
Bibliometric Analysis to A Future Research Direction on Agile Transformation 敏捷转型未来研究方向的文献计量分析
Sidik Darusulistyo, Dermawan Wibisono, H. Wandebori, Santi Novani
Agile transformation has become increasingly popular as a management approach to improve performance, but there has been limited research on its direction. This study aims to advance knowledge on agile transformation to help companies become faster, more flexible, and more responsive. The study employs a bibliometric approach to analyze 116 "Agile Transformation" papers published in the Scopus database over the past 20 years. The findings indicate an increasing number of publications in recent years, with the United States, Finland, and Germany being the top countries. However, the research connections are not yet consolidated, as only 22 authors out of 282 have co-authored papers. The research has also been mainly focused on software development and IT companies, using case studies, grounded theory, and surveys. The study reveals that the major research hotspots in the agile transformation are agile transformation, software development, software design, agile methods, agile transition, and agile adoption. The grand theories emerging in the Agile Transformation revolution emphasize the importance of collaboration, communication, continuous improvement, and customer value. Overall, this study provides a comprehensive understanding of the current state of research on agile transformation and offers insights for future research. The findings highlight the need for greater research diversity beyond software development and IT companies and an opportunity to use action research and ethnography strategies to understand agile transformation. Ultimately, this study contributes to the advancement of knowledge on agile transformation and its role in improving organizational performance.
作为一种提高绩效的管理方法,敏捷转型已经越来越受欢迎,但对其方向的研究却很有限。本研究旨在提高敏捷转型的知识,以帮助公司变得更快、更灵活、反应更快。该研究采用文献计量学方法分析了过去20年Scopus数据库中发表的116篇“敏捷转型”论文。研究结果表明,近年来发表的论文越来越多,美国、芬兰和德国是数量最多的国家。然而,研究联系还没有得到巩固,因为282位作者中只有22位是共同作者。研究也主要集中在软件开发和IT公司,使用案例研究、扎根理论和调查。研究表明,敏捷转型的主要研究热点是敏捷转型、软件开发、软件设计、敏捷方法、敏捷过渡和敏捷采用。在敏捷转型革命中出现的大理论强调了协作、沟通、持续改进和客户价值的重要性。总体而言,本研究提供了对敏捷转型研究现状的全面了解,并为未来的研究提供了见解。研究结果强调,除了软件开发和IT公司之外,还需要更大的研究多样性,并有机会使用行动研究和人种学策略来理解敏捷转型。最终,本研究有助于提高敏捷转型知识及其在提高组织绩效中的作用。
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引用次数: 0
New Ways of Working in the Manufacturing Sector as COVID-19 Pandemic Learning and Its Relevance to Workforce Agility 2019冠状病毒病大流行期间制造业的新工作方式及其与劳动力敏捷性的相关性
Fransiska Cicilia Pembayun Noviansista Cornelis, Hary Febriansyah
The performance of manufacturing as the prominent sector decreased because of the COVID-19 pandemic. Nevertheless, it could bounce back its performance quickly right after. The question remains whether new ways of working take part in this agile behavior of manufacturing employees in adapting to such a situation. Even so, what kind of new ways of working could be implemented in manufacturing since this sector has a specific processing system from input to output? Implementing new ways of working practices in manufacturing varies since manufacturing has primary and support activities. First, this paper elaborates on the definition of new ways of working and the feasible practices that could be implemented in manufacturing. They are ICT, flexible work time, flexible workplace, and professional autonomy. Second, this paper uses the triadic reciprocal of social cognitive theory to find the relevance of new ways of working and workforce agility. Furthermore, psychological empowerment plays an important part in implementing new ways of working regarding employee sustainability as a human being who needs intrinsic motivation. The authors conclude with the proposed model that depicts the relevance between new ways of working practices, psychological empowerment, and workforce agility. This study also provides managerial implications in implementing new ways of working in the manufacturing sector.
受新冠肺炎疫情影响,作为主要产业的制造业的业绩有所下降。不过,它的表现可能很快就会反弹。问题仍然是,新的工作方式是否参与了制造业员工适应这种情况的敏捷行为。即便如此,由于制造业从投入到产出都有一个特定的处理系统,那么什么样的新的工作方式可以在制造业中实施呢?在制造业中实施新的工作实践方法是不同的,因为制造业有主要的和支持性的活动。首先,本文阐述了新的工作方式的定义和在制造业中可以实施的可行做法。它们是信息通信技术、灵活的工作时间、灵活的工作场所和专业自主权。其次,本文运用社会认知理论的三元互反来寻找新的工作方式与劳动力敏捷性的相关性。此外,心理授权在实施新的工作方式方面发挥着重要作用,因为员工是需要内在激励的人。作者最后提出了一个模型,该模型描述了新的工作实践方式、心理授权和劳动力敏捷性之间的相关性。本研究还提供了在制造业实施新的工作方式的管理意义。
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引用次数: 0
The Impact of Organizational Support on Nurse Work Performance Mediated by Mental Health During the Covid-19 Pandemic Covid-19大流行期间组织支持对心理健康介导的护士工作绩效的影响
Aisyah Nabila Azuraa, Rusman Frendika, H. Susiarno, N. Mariana
During the Covid-19 pandemic, a previous study has shown that organizational support increases mental health, mental health increase work performance, and organizational support increases work performance. However, there was still no study that identified the degree of mediation role of mental health in the relationship between organizational support and work performance; hence this study mainly aimed to investigate whether it was partial or full mediation. We conducted a cross-sectional, quantitative analytical study on nurses of the Covid-19 referral hospital in Jakarta. We used an adapted questionnaire on 127 nurses, validated and analyzed with path analysis. This study found that there was a significant effect of organizational support on work performance both directly and indirectly via mental health. It was proven that mental health mediates the relation of organizational support with work performance. The mediation that occurred was partial mediation. From this result, besides giving the best possible support, the hospital also needs to focus on nurses' and other health workers' mental health, as organizational support will affect work performance better when mental health is in a good state.
在2019冠状病毒病大流行期间,之前的一项研究表明,组织支持可以提高心理健康,心理健康可以提高工作绩效,组织支持可以提高工作绩效。然而,目前还没有研究确定心理健康在组织支持与工作绩效关系中的中介作用程度;因此,本研究的主要目的是探讨其是部分调解还是完全调解。我们对雅加达新冠肺炎转诊医院的护士进行了横断面定量分析研究。我们对127名护士使用了一份适应性问卷,并通过路径分析进行了验证和分析。本研究发现,组织支持通过心理健康对工作绩效有直接和间接的显著影响。心理健康在组织支持与工作绩效的关系中起中介作用。发生的调解是部分调解。从这个结果来看,医院除了给予最好的支持外,还需要关注护士和其他卫生工作者的心理健康,因为当心理健康处于良好状态时,组织支持会更好地影响工作绩效。
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引用次数: 0
Taste Perception from Jamu Drinks Color for Younger Generation by using Photo Products 利用照片产品对佳木饮料颜色的味觉感知
Andreas Kurniawan, Y. Piliang, Agung Eko Budiwaspada
Jamu is a traditional herbal drink from Indonesia that has been inherited from generation to generation. Jamu drinks have a variety of recipes since their ingredients are derived from a combination of typical Indonesian spices that can be obtained in local markets. Previously, jamu was frequently associated with a bitter taste, but due to improvements and innovations, it may now adapt to the preferences of the younger generation. Moreover, modification of a recipe's look involving different hues may cause consumers to speculate about its taste. This study examines taste perception from the Indonesian traditional herbal drinks "jamu" color for the younger generation by using photo products image. The research method was conducted through experimentation by using a questionnaire and forum discussion in 2 phases on 111 visual communication students with an average age of 21.7 years. Results: white, red, blue, and yellow colors were preferred by the majority of participants, followed by orange and brownish-red colors, which were still mostly acceptable. However, brown and green were perceived as the colors that participants disliked the most. Based on the result of this experiment, it can be concluded that human perception of color and taste can also be applied to traditional herbal medicine; this result supports the innovative exploration of jamu recipes that can adapt to the tastes of the younger generation. The result of this study shows that perception is influenced by previous experience; several times, the data showed significantly that colors such as milk or common fruit juice would be perceived the same as the taste of jamu. Furthermore, these findings strengthen various previous studies that the color will be able to make humans perceive its taste; although sometimes the perception is wrong, it can be used as an important reference for industries. In addition, the results of this study also show that the perception of color can be done without the need to see the product directly.
Jamu是一种来自印度尼西亚的传统草药饮料,代代相传。Jamu饮料有各种各样的配方,因为它们的成分是来自当地市场上可以获得的典型印度尼西亚香料的组合。以前,jamu经常与苦味联系在一起,但由于改进和创新,它现在可能适应年轻一代的偏好。此外,改变食谱的外观,包括不同的色调,可能会导致消费者猜测它的味道。本研究以印尼传统草药饮料“jamu”的颜色为研究对象,以照片产品形象来检视年轻世代的味觉感受。研究方法采用实验法,分2个阶段对111名平均年龄21.7岁的视觉传播学专业学生进行问卷调查和论坛讨论。结果:白色、红色、蓝色和黄色是大多数参与者最喜欢的颜色,其次是橙色和棕红色,这仍然是大多数人可以接受的颜色。然而,棕色和绿色被认为是参与者最不喜欢的颜色。根据本实验的结果,可以得出结论,人类对颜色和味道的感知也可以应用于传统草药;这一结果支持了能够适应年轻一代口味的jamu食谱的创新探索。本研究结果表明,感知受先前经验的影响;几次,数据显著地表明,牛奶或普通果汁等颜色会被认为与jamu的味道相同。此外,这些发现加强了之前的各种研究,即颜色将能够使人类感知它的味道;虽然有时这种认识是错误的,但它可以作为行业的重要参考。此外,本研究的结果还表明,不需要直接看到产品,就可以实现对颜色的感知。
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引用次数: 0
Analysis of Promotion, Price, and Quality of Service to Interest in Visiting Tourists at The State Museum of Banten 万丹国家博物馆促销、价格和服务质量对游客兴趣的影响分析
Lina Aryani, Dewi Darmastuti, Ratna Hindria Dyah Pitasari, Desmintari Desmintari
The quality of service provided by the management of the Banten State Museum to visitors is an important factor in increasing satisfaction. The management of the Banten State Museum should be able to carry out appropriate promotion, marketing, and service strategies to attract more tourists in visiting. The goal of this study was to determine and identify promotion strategies, prices, and services that can influence tourist interest in Serang City, Banten. Population of this study are tourists who visit the tourist attractions of Serang City. This research method is the non-Probability sampling method, where not all populations have the same opportunity to become samples (prospective respondents). This study uses primary data obtained from questionnaires with a sample of 75 tourists visiting the tourist attractions of Serang City. Two kinds of data analysis are used in this research, namely descriptive analysis and PLS (Partial Least Square) analysis. The results showed that the magnitude of R Square (R2) Visiting Interest was 0.646. It means that promotion, price, and service quality factors contribute 64.6% of the influence on the interest of returning tourists. At the same time, the remaining 35.4% is influenced by other factors. This research concludes that the promotion factor, price factor, and service quality factor have a significant and significant effect on the interest of returning tourists to the Banten State Museum.
万丹国家博物馆管理层为游客提供的服务质量是提高满意度的一个重要因素。万丹国家博物馆的管理应该能够进行适当的推广,营销和服务策略,以吸引更多的游客参观。本研究的目的是确定和确定促销策略、价格和服务,可以影响游客对万丹雪朗市的兴趣。本研究的人群是参观雪朗市旅游景点的游客。这种研究方法是非概率抽样方法,并不是所有的人口都有相同的机会成为样本(潜在受访者)。本研究使用的原始数据来自于对到访雪朗市旅游景点的75名游客的问卷调查。本研究使用了两种数据分析方法,即描述性分析和偏最小二乘分析。结果表明,旅游兴趣的R平方(R2)值为0.646。这意味着促销、价格和服务质量因素对回头客兴趣的影响占64.6%。同时,剩余的35.4%受到其他因素的影响。本研究得出促销因素、价格因素和服务质量因素对万丹国家博物馆回头客兴趣的影响显著且显著。
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引用次数: 0
Sexual Health Education Among Autism Adolescents in Special Schools 特殊学校自闭症青少年的性健康教育
Luluk Fauziyah, M. Yusuf, Joko Yuwono
Every learner, including those with autism, must be taught about sexual health education. Teachers have a crucial role to play in educating autistic adolescents about sexual health while they are in school. However, many teachers face confusion while teaching sexual education to autistic adolescent students. This research aims to describe the problem of sexual health education in autistic adolescents and the need for learning media to teach sexual health education to autistic adolescents in Special Schools. This study used a qualitative approach. Data was collected through interviews with teachers of autistic students in Special Schools. This research was conducted in 3 (three) special schools in Solo Raya, Indonesia: SLB A, SLB B, and SLB C. The subjects in this study were three teachers of autistic students. The research instrument used interviews with teachers regarding sexual health education issues and the need for instructional media to teach sexual education. The results of the study show that there was a main problem regarding teaching sexual education for autistic students; teachers with autistic adolescents experience confusion in teaching sexual education for autistic adolescents because there are no props or media that are suitable for autistic characteristics. Autism students more easily accept learning using visual-based media. This research's limitation is the sample, which only uses a small sample. This research was only conducted on teachers of autistic students in the Special Schools setting. Based on previous research on sexual education aimed at students with disabilities in general, the novelty of this study is to describe the problems of sexual education in autism students in the adolescent age category.
每个学习者,包括自闭症患者,都必须接受性健康教育。教师在对在校的自闭症青少年进行性健康教育方面发挥着至关重要的作用。然而,许多教师在对自闭症青少年进行性教育时面临困惑。本研究旨在说明自闭症青少年性健康教育的问题,以及学习媒体对特殊学校自闭症青少年性健康教育的必要性。本研究采用定性方法。通过对特殊学校自闭症学生教师的访谈收集数据。本研究在印度尼西亚Solo Raya的三所特殊学校:SLB A、SLB B和SLB c进行,研究对象为三名自闭症学生的教师。研究方法是就性健康教育问题和教学媒体教授性教育的必要性对教师进行访谈。研究结果表明,自闭症学生的性教育存在主要问题;自闭症青少年教师在对自闭症青少年进行性教育时遇到了困惑,因为没有适合自闭症特征的道具和媒介。自闭症学生更容易接受使用基于视觉的媒体学习。本研究的局限性在于样本,只使用了一个小样本。本研究仅针对特殊学校中自闭症学生的教师进行。本研究的新颖之处在于,在以往针对一般残疾学生的性教育研究的基础上,描述了青春期自闭症学生的性教育问题。
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引用次数: 0
Urgency of Managing Digitalization in Higher Education 高等教育数字化管理的紧迫性
Susanti Saragih, J. Tjakraatmadja, A. Pratama
The digital transformation of higher education institutions has become one of the most significant trends in recent years. Unfortunately, this change is facing many challenges and pitfalls. Therefore, understanding how to manage digitalization amid continuous change should be a top priority for leaders of higher education institutions. This article reviews previous research focused on digitalization in higher education. Using non-systematic literature methods, it starts by summarizing the main driving forces, barriers, and pitfalls of digitalization in higher education. The selected papers were chosen based on their relevance to the article's purpose. The findings discuss the four main elements of managing digitalization in higher education. These four elements should be a priority in universities' strategy. Finally, the proposed framework in this article is expected to contribute to developing theory and practice in managing digitalization in higher education.
高等教育机构数字化转型已成为近年来最显著的趋势之一。不幸的是,这种变化面临着许多挑战和陷阱。因此,了解如何在持续变化中管理数字化应该是高等教育机构领导者的首要任务。本文综述了以往关于高等教育数字化的研究。本文采用非系统文献法,首先总结了高等教育数字化的主要驱动力、障碍和陷阱。选定的论文是根据它们与文章目的的相关性来选择的。调查结果讨论了在高等教育中管理数字化的四个主要要素。这四个要素应该是大学战略的重点。最后,本文所提出的框架有望为高等教育数字化管理的理论和实践发展做出贡献。
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引用次数: 0
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International Journal of Management, Entrepreneurship, Social Science and Humanities
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