Pub Date : 2006-05-01DOI: 10.1108/09544780610659989
T. Bendell
Purpose – The purpose of the paper is to review and compare six sigma and the lean organisation approaches to process improvement. The basis for combination and compatibility is evaluated and a holistic approach proposed.Design/methodology/approach – The examination is based on the author's extensive practical consulting and training experience with diverse six sigma, lean and business process improvement programmes in numerous companies across Europe and worldwide, as well as theoretical development of his previous published work.Findings – The paper contends that the current literature on the compatibility and combination of six sigma and lean is limited and disappointing when examined for a common model, theoretical compatibility or mutual content or method, but that they can be effectively combined into one system.Research limitations/implications – The study is experience‐based and not supported by a specific‐quantitative investigation.Practical implications – Companies pursuing six sigma and lean im...
{"title":"A review and comparison of six sigma and the lean organisations","authors":"T. Bendell","doi":"10.1108/09544780610659989","DOIUrl":"https://doi.org/10.1108/09544780610659989","url":null,"abstract":"Purpose – The purpose of the paper is to review and compare six sigma and the lean organisation approaches to process improvement. The basis for combination and compatibility is evaluated and a holistic approach proposed.Design/methodology/approach – The examination is based on the author's extensive practical consulting and training experience with diverse six sigma, lean and business process improvement programmes in numerous companies across Europe and worldwide, as well as theoretical development of his previous published work.Findings – The paper contends that the current literature on the compatibility and combination of six sigma and lean is limited and disappointing when examined for a common model, theoretical compatibility or mutual content or method, but that they can be effectively combined into one system.Research limitations/implications – The study is experience‐based and not supported by a specific‐quantitative investigation.Practical implications – Companies pursuing six sigma and lean im...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"73 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124666523","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-05-01DOI: 10.1108/TQMM.2006.10618CAA.001
Su Mi Dahlgaard-Park
{"title":"Consistency and transformation in the quality movement","authors":"Su Mi Dahlgaard-Park","doi":"10.1108/TQMM.2006.10618CAA.001","DOIUrl":"https://doi.org/10.1108/TQMM.2006.10618CAA.001","url":null,"abstract":"","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"51 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129166902","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-05-01DOI: 10.1108/09544780610659970
J. Spender
Purpose – Getting value from knowledge management (KM) means managing the way new knowledge is brought to bear on the business's practices, for value is added only through practice – not through talk. Though there are relationships between knowledge and practice, and the purpose of KM is to get more value from the firm's knowledge, knowledge is too loose and slippery a term to afford us a good handle on these matters. The paper proposes a novel typology that distinguishes data, meaning, and skilled practice. Each must be managed differently, though management must integrate all into the business model.Design/methodology/approach – A non‐empirical theoretical paper clarifying the interaction of different epistemologies or ways of knowing within the business. Different epistemologies are illustrated and discussed at a managerial level, the formal and academic philosophizing is left out.Findings – The paper shows that KM are not all alike.Originality/value – Highly original, given very few KM writers address...
{"title":"Getting value from knowledge management","authors":"J. Spender","doi":"10.1108/09544780610659970","DOIUrl":"https://doi.org/10.1108/09544780610659970","url":null,"abstract":"Purpose – Getting value from knowledge management (KM) means managing the way new knowledge is brought to bear on the business's practices, for value is added only through practice – not through talk. Though there are relationships between knowledge and practice, and the purpose of KM is to get more value from the firm's knowledge, knowledge is too loose and slippery a term to afford us a good handle on these matters. The paper proposes a novel typology that distinguishes data, meaning, and skilled practice. Each must be managed differently, though management must integrate all into the business model.Design/methodology/approach – A non‐empirical theoretical paper clarifying the interaction of different epistemologies or ways of knowing within the business. Different epistemologies are illustrated and discussed at a managerial level, the formal and academic philosophizing is left out.Findings – The paper shows that KM are not all alike.Originality/value – Highly original, given very few KM writers address...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128021496","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-05-01DOI: 10.1108/09544780610660040
Su Mi Dahlgaard-Park, K. Narasimhan
{"title":"Inventive Thinking through TRIZ: A Practical Guide","authors":"Su Mi Dahlgaard-Park, K. Narasimhan","doi":"10.1108/09544780610660040","DOIUrl":"https://doi.org/10.1108/09544780610660040","url":null,"abstract":"","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"35 13","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131609082","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-05-01DOI: 10.1108/09544780610660004
R. Andersson, H. Eriksson, H. Torstensson
Purpose – During the last decades, different quality management concepts, including total quality management (TQM), six sigma and lean, have been applied by many different organisations. Although m ...
{"title":"Similarities and differences between TQM, six sigma and lean","authors":"R. Andersson, H. Eriksson, H. Torstensson","doi":"10.1108/09544780610660004","DOIUrl":"https://doi.org/10.1108/09544780610660004","url":null,"abstract":"Purpose – During the last decades, different quality management concepts, including total quality management (TQM), six sigma and lean, have been applied by many different organisations. Although m ...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"60 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115039884","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-03-01DOI: 10.1108/09544780610647838
B. Ehigie, Regina Clement Akpan, S. Okhakhume
– The present paper seeks to identify what individual differences exist among employees in compliance with a management change; to examine the case of total quality management (TQM), and more precisely, to examine personality factors like extraversion, neuroticism, psychoticism, and locus of control as variables of individual differences in the study., – Primary source of data collection is employed, as employees in some service organizations implementing TQM served as participants for data collection. The research design adopted is correlation. A regression analysis of employee compliance with TQM on the personality variables of the study was run. Self‐report measures of participants were obtained for the personality attributes, while their respective bosses rated them on TQM compliance., – It is established that individual differences exist in employee compliance with a management change program. Specifically for TQM compliance, high extraversion and low neuroticism are desirable individual difference factors for enhanced compliance with TQM philosophy., – The research was conducted among employees in service organizations only; this limits the generalizability of the present findings. Also, the employees were mainly Nigerians; cultural differences might limit the research findings. The present study does not exhaust all possible factors of individual differences., – The present research has implications for personnel selection and development in times of organization change. To ensure compliance with a novel management design, some personality factors could serve as favorable dispositions of employees. Management of organizations therefore needs to consider such factors in selection and placement of employees in such organizations., – What is original about the paper is the identification of personality factors that could enhance the implementation of a TQM program.
{"title":"Individual differences in TQM change compliance: A study of service organizations in Nigeria","authors":"B. Ehigie, Regina Clement Akpan, S. Okhakhume","doi":"10.1108/09544780610647838","DOIUrl":"https://doi.org/10.1108/09544780610647838","url":null,"abstract":"– The present paper seeks to identify what individual differences exist among employees in compliance with a management change; to examine the case of total quality management (TQM), and more precisely, to examine personality factors like extraversion, neuroticism, psychoticism, and locus of control as variables of individual differences in the study., – Primary source of data collection is employed, as employees in some service organizations implementing TQM served as participants for data collection. The research design adopted is correlation. A regression analysis of employee compliance with TQM on the personality variables of the study was run. Self‐report measures of participants were obtained for the personality attributes, while their respective bosses rated them on TQM compliance., – It is established that individual differences exist in employee compliance with a management change program. Specifically for TQM compliance, high extraversion and low neuroticism are desirable individual difference factors for enhanced compliance with TQM philosophy., – The research was conducted among employees in service organizations only; this limits the generalizability of the present findings. Also, the employees were mainly Nigerians; cultural differences might limit the research findings. The present study does not exhaust all possible factors of individual differences., – The present research has implications for personnel selection and development in times of organization change. To ensure compliance with a novel management design, some personality factors could serve as favorable dispositions of employees. Management of organizations therefore needs to consider such factors in selection and placement of employees in such organizations., – What is original about the paper is the identification of personality factors that could enhance the implementation of a TQM program.","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133987698","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-03-01DOI: 10.1108/09544780610647883
A. Nookabadi, J. Middle
Purpose – As one of the major goals in modern industry, quality assurance concerns the whole life cycle of both product and process covering all quality‐based functions. It is also clear that, in order to design and manufacture the right products for customers, there is a strong need for an information system to support all the quality‐based functions from the pre‐production stage through to post‐production. Despite the research studies on integrated quality systems (IQS) in recent years, there remains no model for the implementation of IQS. This study aims to address this issue.Design/methodology/approach – In considering quality assurance as a system within an organisation which itself has other sub‐systems, and referring to the definitions of integration, it is clear that the concept of integration can be applied to this area. The objective of integrated quality assurance information system is to integrate all phases from initial identification to final realisation of requirements and customer expectat...
{"title":"An integrated quality assurance information system for the design‐to‐order manufacturing environment","authors":"A. Nookabadi, J. Middle","doi":"10.1108/09544780610647883","DOIUrl":"https://doi.org/10.1108/09544780610647883","url":null,"abstract":"Purpose – As one of the major goals in modern industry, quality assurance concerns the whole life cycle of both product and process covering all quality‐based functions. It is also clear that, in order to design and manufacture the right products for customers, there is a strong need for an information system to support all the quality‐based functions from the pre‐production stage through to post‐production. Despite the research studies on integrated quality systems (IQS) in recent years, there remains no model for the implementation of IQS. This study aims to address this issue.Design/methodology/approach – In considering quality assurance as a system within an organisation which itself has other sub‐systems, and referring to the definitions of integration, it is clear that the concept of integration can be applied to this area. The objective of integrated quality assurance information system is to integrate all phases from initial identification to final realisation of requirements and customer expectat...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"164 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132033781","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-03-01DOI: 10.1108/09544780610647874
Ching-Chow Yang
Purpose – The perceived advantages of the implementation of TQM are generating improved quality and efficiency, increasing customer satisfaction, thus improving competitiveness. However, there is a high failure rate in the implementation of TQM. The key issue in this regard is that companies have devoted relatively little attention to human resources management (HRM). Several academics and practitioners have asserted that synergy and congruence among HRM practices are critical to the implementation of TQM. However, there is relatively little empirical evidence to support this contention. The purpose of this research is to conduct an empirical study on high‐tech firms, in order to analyse the impacts of HRM practices on the implementation of TQM.Design/methodology/approach – In this study, a research framework related to HRM practices, TQM practices, and quality performances was developed. Based on the framework, a questionnaire was designed and sent to the HR managers or chief executive officers (CEOs) of...
{"title":"The impact of human resource management practices on the implementation of total quality management","authors":"Ching-Chow Yang","doi":"10.1108/09544780610647874","DOIUrl":"https://doi.org/10.1108/09544780610647874","url":null,"abstract":"Purpose – The perceived advantages of the implementation of TQM are generating improved quality and efficiency, increasing customer satisfaction, thus improving competitiveness. However, there is a high failure rate in the implementation of TQM. The key issue in this regard is that companies have devoted relatively little attention to human resources management (HRM). Several academics and practitioners have asserted that synergy and congruence among HRM practices are critical to the implementation of TQM. However, there is relatively little empirical evidence to support this contention. The purpose of this research is to conduct an empirical study on high‐tech firms, in order to analyse the impacts of HRM practices on the implementation of TQM.Design/methodology/approach – In this study, a research framework related to HRM practices, TQM practices, and quality performances was developed. Based on the framework, a questionnaire was designed and sent to the HR managers or chief executive officers (CEOs) of...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"346 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124311988","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-03-01DOI: 10.1108/09544780610647865
S. Devadasan, N. Kathiravan, V. Thirunavukkarasu
Purpose – This article seeks to propose a technique called total quality function deployment (TQFD) and to appraises its practicality by applying it to a traditional pump‐manufacturing environment.Design/methodology/approach – The deficiencies of QFD techniques were studied. The theory of the TQFD technique was developed with the objective of overcoming these deficiencies. Two pump‐manufacturing companies were involved, while examining the practicality of TQFD technique.Findings – A traditional pump‐manufacturing environment lacks knowledge of implanting techniques like QFD, which challenges the researchers to test‐implement, the techniques like TQFD. Yet the successful development of TQFD documents during the reported research project indicates the practical feasibility of TQFD implementation in pump‐manufacturing companies.Research limitations/implications – The practicality of TQFD was tested by involving two pump‐manufacturing companies located in the city of Coimbatore in India. These two companies m...
{"title":"Theory and practice of total quality function deployment","authors":"S. Devadasan, N. Kathiravan, V. Thirunavukkarasu","doi":"10.1108/09544780610647865","DOIUrl":"https://doi.org/10.1108/09544780610647865","url":null,"abstract":"Purpose – This article seeks to propose a technique called total quality function deployment (TQFD) and to appraises its practicality by applying it to a traditional pump‐manufacturing environment.Design/methodology/approach – The deficiencies of QFD techniques were studied. The theory of the TQFD technique was developed with the objective of overcoming these deficiencies. Two pump‐manufacturing companies were involved, while examining the practicality of TQFD technique.Findings – A traditional pump‐manufacturing environment lacks knowledge of implanting techniques like QFD, which challenges the researchers to test‐implement, the techniques like TQFD. Yet the successful development of TQFD documents during the reported research project indicates the practical feasibility of TQFD implementation in pump‐manufacturing companies.Research limitations/implications – The practicality of TQFD was tested by involving two pump‐manufacturing companies located in the city of Coimbatore in India. These two companies m...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123791798","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：