Pub Date : 2006-07-01DOI: 10.1108/09544780610671048
G. Karuppusami, R. Gandhinathan
Purpose – The purpose of this literature review is to identify and propose a list of few vital critical success factors (CSFs) of total quality management (TQM) for the benefit of researchers and industries.Design/methodology/approach – Even though there has been a large number of articles published related to TQM in the last few decades, only a very few articles focused on documenting the CSFs of TQM using statistical methods. The main objective of this literature review is to investigate and list the CSFs of TQM according to the descending order of frequencies of occurrences. The domain of review is the scale development studies and the TQM effect versus performance measurement studies. The review period is between 1989 and 2003. Rigorous statistical reliability tests and validity tests were conducted during these studies to factorize the CSFs and hence these studies were chosen for the literature review. Finally, the quality tool “Pareto analysis” was used to sort and arrange the CSFs according to the ...
{"title":"Pareto analysis of critical success factors of total quality management: A literature review and analysis","authors":"G. Karuppusami, R. Gandhinathan","doi":"10.1108/09544780610671048","DOIUrl":"https://doi.org/10.1108/09544780610671048","url":null,"abstract":"Purpose – The purpose of this literature review is to identify and propose a list of few vital critical success factors (CSFs) of total quality management (TQM) for the benefit of researchers and industries.Design/methodology/approach – Even though there has been a large number of articles published related to TQM in the last few decades, only a very few articles focused on documenting the CSFs of TQM using statistical methods. The main objective of this literature review is to investigate and list the CSFs of TQM according to the descending order of frequencies of occurrences. The domain of review is the scale development studies and the TQM effect versus performance measurement studies. The review period is between 1989 and 2003. Rigorous statistical reliability tests and validity tests were conducted during these studies to factorize the CSFs and hence these studies were chosen for the literature review. Finally, the quality tool “Pareto analysis” was used to sort and arrange the CSFs according to the ...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128916717","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-07-01DOI: 10.1108/09544780610671075
M. Ivanović, V. Majstorovic
Purpose – The main goal of the research is the investigation of quality management (QM) practices in the West Balkan countries and their advancement according to the models in developed countries presented in this paper. For the purpose of this investigation the model for the assessment of QM practice was developed.Design/methodology/approach – The improvement of QM in industrially developed countries is essentially based on the application of business excellence models. Different business excellence models respect specific features of environments in which they have been developed and in fact represent QM paradigms based on total quality management (TQM). The implementation of these models in transitional economies or in economies with lower level of development where quality management paradigm is based on inspection, quality control (QC) or quality assurance (QA) does not provide the most suitable information for improvement, i.e. process re‐design for QM.Findings – The paper reviews a developed model ...
{"title":"Model developed for the assessment of quality management level in manufacturing systems","authors":"M. Ivanović, V. Majstorovic","doi":"10.1108/09544780610671075","DOIUrl":"https://doi.org/10.1108/09544780610671075","url":null,"abstract":"Purpose – The main goal of the research is the investigation of quality management (QM) practices in the West Balkan countries and their advancement according to the models in developed countries presented in this paper. For the purpose of this investigation the model for the assessment of QM practice was developed.Design/methodology/approach – The improvement of QM in industrially developed countries is essentially based on the application of business excellence models. Different business excellence models respect specific features of environments in which they have been developed and in fact represent QM paradigms based on total quality management (TQM). The implementation of these models in transitional economies or in economies with lower level of development where quality management paradigm is based on inspection, quality control (QC) or quality assurance (QA) does not provide the most suitable information for improvement, i.e. process re‐design for QM.Findings – The paper reviews a developed model ...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124314354","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-07-01DOI: 10.1108/09544780610671039
E. Drew, C. Healy
Purpose – The objectives of this study were to investigate the degree to which quality initiatives, including quality standards, have been adopted in Irish organisations and to provide comparisons with survey results of surveys in 1995/1996.Design/methodology/approach – A national survey was conducted in 2002 of Irish employers in manufacturing/services within the private and public sectors. The questionnaire was sent to 2,487 organisations – 932 questionnaires were returned representing a 34 per cent response rate from the private sector organisations and 47 per cent in the public sector.Findings – The survey illustrates the continuing importance of, and reliance upon, standards. Among organisations that had been awarded ISO 9000 certification, 93 per cent believed that it had improved their reputation and 90 per cent that it resulted in better products or services. Nearly two‐thirds of respondent organisations had adopted a total quality approach compared with less than one‐third in 1995/1996. The resul...
{"title":"Quality management approaches in Irish organisations","authors":"E. Drew, C. Healy","doi":"10.1108/09544780610671039","DOIUrl":"https://doi.org/10.1108/09544780610671039","url":null,"abstract":"Purpose – The objectives of this study were to investigate the degree to which quality initiatives, including quality standards, have been adopted in Irish organisations and to provide comparisons with survey results of surveys in 1995/1996.Design/methodology/approach – A national survey was conducted in 2002 of Irish employers in manufacturing/services within the private and public sectors. The questionnaire was sent to 2,487 organisations – 932 questionnaires were returned representing a 34 per cent response rate from the private sector organisations and 47 per cent in the public sector.Findings – The survey illustrates the continuing importance of, and reliance upon, standards. Among organisations that had been awarded ISO 9000 certification, 93 per cent believed that it had improved their reputation and 90 per cent that it resulted in better products or services. Nearly two‐thirds of respondent organisations had adopted a total quality approach compared with less than one‐third in 1995/1996. The resul...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127710237","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-07-01DOI: 10.1108/09544780610671011
C. F. Gomes, M. Yasin, J. Lisboa
Purpose – The objective of this study is to investigate the differences between high and low‐performing manufacturing organizations in relation to critical organizational performance dimensions.Design/methodology/approach – The types and frequency of performance measures used by the sampled manufacturing organizations are compared using factor and cluster analysis.Findings – Based on the results of this study, it appears that high‐performing manufacturing organizations, relative to their low‐performing counterparts, tend to emphasise more the performance aspects related to employees, customers and market share. As such, these organizations appear to consider employees and costumers related performance aspects as critical elements of the overall organizational performance.Research limitations/implications – The sample used in this study is specific in nature. It consisted of Portuguese manufacturing organizations. Thus, the results should be interpreted accordingly.Practical implications – This study clear...
{"title":"KEY PERFORMANCE FACTORS OF MANUFACTURING EFFECTIVE PERFORMANCE: THE IMPACT OF CUSTOMERS AND EMPLOYEES","authors":"C. F. Gomes, M. Yasin, J. Lisboa","doi":"10.1108/09544780610671011","DOIUrl":"https://doi.org/10.1108/09544780610671011","url":null,"abstract":"Purpose – The objective of this study is to investigate the differences between high and low‐performing manufacturing organizations in relation to critical organizational performance dimensions.Design/methodology/approach – The types and frequency of performance measures used by the sampled manufacturing organizations are compared using factor and cluster analysis.Findings – Based on the results of this study, it appears that high‐performing manufacturing organizations, relative to their low‐performing counterparts, tend to emphasise more the performance aspects related to employees, customers and market share. As such, these organizations appear to consider employees and costumers related performance aspects as critical elements of the overall organizational performance.Research limitations/implications – The sample used in this study is specific in nature. It consisted of Portuguese manufacturing organizations. Thus, the results should be interpreted accordingly.Practical implications – This study clear...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126251554","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-07-01DOI: 10.1108/09544780610671084
K. Narasimhan
{"title":"Six Sigma Quality for Business and Manufacture20061M.J. Gordon Jr. Six Sigma Quality for Business and Manufacture. Elsevier, 2002. , ISBN: 0‐444‐51047‐8 572 pp. Euro 190.00 (US $ 190.00)","authors":"K. Narasimhan","doi":"10.1108/09544780610671084","DOIUrl":"https://doi.org/10.1108/09544780610671084","url":null,"abstract":"","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"61 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128249543","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-07-01DOI: 10.1108/TQMM.2007.10619DAA.001
H. Rampersad
{"title":"Towards personal and organizational effectiveness and integrity","authors":"H. Rampersad","doi":"10.1108/TQMM.2007.10619DAA.001","DOIUrl":"https://doi.org/10.1108/TQMM.2007.10619DAA.001","url":null,"abstract":"","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131865550","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-07-01DOI: 10.1108/09544780610671057
N. Costa, António Ramos Pires, C. O. Ribeiro
Purpose – The purpose of this paper is to focus the application of design of experiments (DOE) using industrial equipments, reinforcing idea that non‐statistical aspects in planning and conducting experiments are so important as formal design and analysis.Design/methodology/approach – Two case studies are presented to illustrate typical industrial applications and difficulties. Supported on these case studies and literature, this paper presents guidelines to planning, conducting and analysis involving technical and organizational aspects.Findings – Solving problems in industry, including in companies recognized as competent in the respective industrial sector, is not just a question of applying the right technique. Ceramic industry case study illustrates how important are non‐statistical issues in DOE application. Paint industry case study illustrates the strong relationship of the results with incorporating presented guidelines into practice. Moreover, both case studies consolidating a fundamental advant...
{"title":"Guidelines to help practitioners of design of experiments","authors":"N. Costa, António Ramos Pires, C. O. Ribeiro","doi":"10.1108/09544780610671057","DOIUrl":"https://doi.org/10.1108/09544780610671057","url":null,"abstract":"Purpose – The purpose of this paper is to focus the application of design of experiments (DOE) using industrial equipments, reinforcing idea that non‐statistical aspects in planning and conducting experiments are so important as formal design and analysis.Design/methodology/approach – Two case studies are presented to illustrate typical industrial applications and difficulties. Supported on these case studies and literature, this paper presents guidelines to planning, conducting and analysis involving technical and organizational aspects.Findings – Solving problems in industry, including in companies recognized as competent in the respective industrial sector, is not just a question of applying the right technique. Ceramic industry case study illustrates how important are non‐statistical issues in DOE application. Paint industry case study illustrates the strong relationship of the results with incorporating presented guidelines into practice. Moreover, both case studies consolidating a fundamental advant...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127509601","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-05-01DOI: 10.1108/09544780610659961
Su Mi Dahlgaard-Park
Purpose – Parallel with increasing awareness of importance in learning during the last few decades, numerous theorists from various disciplines have tried to shape ideas concerning learning seen from their perspectives. One negative consequence of these efforts has been observed as increased confusion and disputes among the theorists as well as practitioners due to “lacking of common ground” in their search on learning. Hence, the aim of this paper is to explore some critical aspects of learning, among others, root thinking, meaning of learning, nature, processes and outcomes of learning in order to identify possible common ground(s) in between various schools of thought. Design/methodology/approach – Through a literature survey the characteristics of learning in terms of the processes, the nature and the outcomes of learning are investigated. Besides the chosen contemporary literature on learning, ideas and philosophies of John Dewey (1859-1952) and Confucius (551-479, BC) have been explored in order to identify possible root thinking in the West and in the East. Findings – It is found that not much new knowledge has been accumulated since Confucius and despite multiple schools of thought in current research, the majority of western theorists base their ideas on Dewey's thinking. The meta learning wheel has been suggested to be a common ground for learning. Originality/value – The originalities of this paper are: both contemporary as well as classic literatures in learning are investigated.
{"title":"Learning from East to West and West to east","authors":"Su Mi Dahlgaard-Park","doi":"10.1108/09544780610659961","DOIUrl":"https://doi.org/10.1108/09544780610659961","url":null,"abstract":"Purpose – Parallel with increasing awareness of importance in learning during the last few decades, numerous theorists from various disciplines have tried to shape ideas concerning learning seen from their perspectives. One negative consequence of these efforts has been observed as increased confusion and disputes among the theorists as well as practitioners due to “lacking of common ground” in their search on learning. Hence, the aim of this paper is to explore some critical aspects of learning, among others, root thinking, meaning of learning, nature, processes and outcomes of learning in order to identify possible common ground(s) in between various schools of thought. Design/methodology/approach – Through a literature survey the characteristics of learning in terms of the processes, the nature and the outcomes of learning are investigated. Besides the chosen contemporary literature on learning, ideas and philosophies of John Dewey (1859-1952) and Confucius (551-479, BC) have been explored in order to identify possible root thinking in the West and in the East. Findings – It is found that not much new knowledge has been accumulated since Confucius and despite multiple schools of thought in current research, the majority of western theorists base their ideas on Dewey's thinking. The meta learning wheel has been suggested to be a common ground for learning. Originality/value – The originalities of this paper are: both contemporary as well as classic literatures in learning are investigated.","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"65 8 Pt 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126980589","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-05-01DOI: 10.1108/09544780610660013
T. Conti
Purpose – The full meaning of quality and quality management concepts can be only understood within the framework of systems thinking. The need for a new paradigm, based on systems theory, is even more evident when the attempt is made to extend quality management concepts from the material level of economic transactions to the immaterial level of social relations, to create value for people, organisations and societies.Design/methodology/approach – On the basis of previous papers by the author, where the connection between quality and value was explored, this paper recalls some basic principles of systems thinking in relation to social systems, focussing then on the theme of quality management in the systems thinking perspective.Findings – The problem of redesigning TQM models in the systems perspective is addressed. Starting from a model of the organizational system and its environment, a logical representation of quality management models in the systems perspective is given.Originality/value – The paper...
{"title":"Quality thinking and systems thinking","authors":"T. Conti","doi":"10.1108/09544780610660013","DOIUrl":"https://doi.org/10.1108/09544780610660013","url":null,"abstract":"Purpose – The full meaning of quality and quality management concepts can be only understood within the framework of systems thinking. The need for a new paradigm, based on systems theory, is even more evident when the attempt is made to extend quality management concepts from the material level of economic transactions to the immaterial level of social relations, to create value for people, organisations and societies.Design/methodology/approach – On the basis of previous papers by the author, where the connection between quality and value was explored, this paper recalls some basic principles of systems thinking in relation to social systems, focussing then on the theme of quality management in the systems thinking perspective.Findings – The problem of redesigning TQM models in the systems perspective is addressed. Starting from a model of the organizational system and its environment, a logical representation of quality management models in the systems perspective is given.Originality/value – The paper...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122701704","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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