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The Effect of Co-Creation on Relationship Quality: The Role of Outcome Quality 共同创造对关系质量的影响:结果质量的作用
Q4 BUSINESS, FINANCE Pub Date : 2022-04-30 DOI: 10.24191/apmaj.v17i1-10
Kurnia Endah Riana, Edy Rizal Halim, S. Suroso, Chairy Chairy
Co-creation has been proposed as a novel approach to building relationship marketing. Communication, interaction, and value creation which are the main elements of co-creation are the stages for building relational marketing. Although there is substantial research on the role of co-creation in relationship marketing, much of the work is conceptual. This study investigated the effect of the degree of co-creation on relationship marketing using the relationship quality construct, the mediating effect of satisfaction and trust, and the moderating role of outcome quality in this relationship. An experimental approach was employed to achieve those objectives. Study 1 tested the effect of the degree of co-creation on relationship quality and the mediation effect of satisfaction and trust in the relationship between the degree of co-creation and commitment. Study 2 extended the results by demonstrating the moderation role of outcome quality. The findings showed that the degree of co-creation affects relationship quality and confirm that satisfaction and trust mediate the influence of the degree of co-creation on commitment. The moderating effect of outcome quality was confirmed; when outcome quality is less than expected, the degree of co-creation affects relationship quality. Keywords: degree of co-creation, relationship quality, outcome quality
合作创造被认为是建立关系营销的一种新方法。沟通、互动和价值创造是共同创造的主要要素,也是建立关系营销的阶段。尽管有大量关于共创在关系营销中的作用的研究,但大部分工作都是概念性的。本研究采用关系质量结构、满意度和信任的中介作用以及结果质量在关系营销中的调节作用,考察了共创程度对关系营销的影响。为了实现这些目标,采用了一种实验方法。研究1检验了共同创造程度对关系质量的影响,以及满意度和信任度对共同创造程度和承诺之间关系的中介作用。研究2通过证明结果质量的调节作用来扩展结果。研究结果表明,共同创造程度影响关系质量,并证实满意度和信任在共同创造程度对承诺的影响中起中介作用。结果质量的调节作用得到证实;当结果质量低于预期时,共同创造的程度会影响关系质量。关键词:共创程度、关系质量、结果质量
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引用次数: 1
Monitoring Financial Risk and Earnings Manipulation Across Malaysia, Thailand and Indonesia 监控马来西亚、泰国和印度尼西亚的金融风险和收益操纵
Q4 BUSINESS, FINANCE Pub Date : 2022-04-30 DOI: 10.24191/apmaj.v17i1-07
Saunah Zainon, Zakiyyah Jamaludin, Kharudin Mohd Sali@Salleh, Sofwah Md Nawi, N. A. Mokhtar, Syahrul Ahmar Ahmad
This paper discusses the significance of mean difference in free cash flow, leverage, as well financial distress between Malaysia, Thailand, and Indonesia. It involved 582 samples from Bursa Malaysia, Stock Exchange of Thailand, and Indonesia Stock Exchange on an annual basis commencing from 2015 to 2017. The purpose of this study was to determine whether the significance of variables towards earnings manipulations (by proxy of discretionary accruals) within the countries can be used to propose a new regulation that focuses more towards reducing the earning manipulation within the firm, as results might be helpful for firms in the near future. Moreover, the study aimed to identify which firm within these three countries wholly manipulated earnings more than the other. The significance difference of the of earning manipulation for the 3 countries was investigated. The descriptive statistics tells that Indonesia had the highest debt compared to two other countries. Results from one-way ANOVA, which was used to determine if there was a significant difference for free cash flow, leverage, and financial distress respectively, across these countries, showed that there were mean significant differences for all three variables. Keywords: earnings manipulation, financial risk, Malaysia, Indonesia, Thailand
本文讨论了马来西亚、泰国和印度尼西亚在自由现金流、杠杆率以及财务困境方面的平均差异的意义。从2015年到2017年,每年从马来西亚证券交易所、泰国证券交易所和印度尼西亚证券交易所抽取582份样本。本研究的目的是确定各国内部盈余操纵变量的重要性(通过可支配应计利润的代理)是否可以用来提出一项新的法规,该法规更侧重于减少公司内部的盈余操纵,因为结果可能对公司在不久的将来有所帮助。此外,该研究旨在确定这三个国家中哪一家公司完全操纵收益比另一家公司更多。分析了三个国家在汇率操纵方面的显著性差异。描述性统计数据表明,与其他两个国家相比,印度尼西亚的债务最高。用于确定这些国家的自由现金流、杠杆率和财务困境是否存在显著差异的单因素方差分析结果显示,所有三个变量都存在显著差异。关键词:盈余操纵,金融风险,马来西亚,印尼,泰国
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引用次数: 0
The Nexus Between Media Transparency and Attitude for Risk Management During a Disaster 媒体透明度与灾害风险管理态度之间的关系
Q4 BUSINESS, FINANCE Pub Date : 2022-04-30 DOI: 10.24191/apmaj.v17i1-08
Juliana Mohd Abdul Kadir, N. B. Zakaria, Noreen Noor Abd Aziz, G. Premananto
The government has taken drastic measures to control the spread of virus transmission during the Covid-19 disaster. In a Movement Control Order, the public was advised to stay at home and practice social imprisonment of infected persons for risk management purposes. The government has spread public awareness and encouraged the public to stay safe and healthy from infectious viruses using media channels. The mass media plays a significant role in providing information and understanding about the disease and helps protect the elderly and those with basic health problems from being infected. This research examined: (1) the role of media transparency on public awareness and knowledge of the infected virus, which in turn influences their attitudes; (2) to determine the influence of media transparency on the attitudes of the people. A survey method was applied to 338 respondents consisting of young people living in Johor. Data were analysed using SmartPLS, and the findings indicated that the role of media transparency has a significant impact on the attitudes of this generation Z. In addition, it was also found that awareness and knowledge mediated the role of media and their attitudes. These findings can guide policymakers to promote greater awareness to reduce and manage possible risks during disasters. Moreover, the media plays an important role not only in channeling news but can influence human awareness, knowledge, and attitudes. Keywords: media transparency, risk management, disaster, attitude, covid-19
在新冠疫情期间,政府采取了严厉措施控制病毒传播。在一项行动控制令中,建议公众呆在家里,并为风险管理目的对感染者实行社会监禁。政府通过媒体宣传宣传,鼓励公众注意传染性病毒的安全与健康。大众传播媒介在提供有关该疾病的信息和了解方面发挥着重要作用,并有助于保护老年人和有基本健康问题的人不受感染。本研究考察了:(1)媒体透明度对公众对感染病毒的认识和了解的作用,进而影响他们的态度;(2)确定媒体透明度对民众态度的影响。采用问卷调查的方法,对居住在柔佛州的338名年轻人进行了调查。使用SmartPLS对数据进行了分析,结果表明,媒体透明度的作用对z世代的态度有显著影响。此外,还发现意识和知识介导了媒体的作用及其态度。这些发现可以指导决策者提高认识,以减少和管理灾害期间可能出现的风险。此外,媒体不仅在传递新闻方面发挥着重要作用,而且可以影响人们的意识、知识和态度。关键词:媒体透明度,风险管理,灾害,态度,covid-19
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引用次数: 1
An Examination of the Quality of Web Disclosure Practices Through an Analysis of Firm Characteristics, Semantic Properties and Tone 通过对企业特征、语义属性和语气的分析来检验网络披露实践的质量
Q4 BUSINESS, FINANCE Pub Date : 2022-04-30 DOI: 10.24191/apmaj.v17i1-06
Indah Melati, R. Nair, Roshayani Arshad, Farah Aida Ahmad Nadzri, A. Hermawan
This research aimed to measure the quality of voluntary web-disclosure by listed companies in Indonesia, using a voluntary web-disclosure index to capture both quality and quantity of web-disclosures. Focussing on the dimensions of web-content and the presentation of information, this study scored 44 web-disclosure items using a dichotomous score to examine the variety of information and an ordinal score to examine the depth of the disclosure. The findings revealed that on average, the quality of voluntary web-disclosure in Indonesia is relatively low. Disclosure appeared heavily centred on financial information, with information on corporate governance and corporate social responsibility being only moderately disclosed. The differences of firm size and industry type among sample companies were found to be significantly positive when matched to the web-disclosure index. This confirms postulations of the Agency Theory and Signalling Theory which suggest that companies were motivated to signal accountability and transparency through their websites. This study extends prior research on web-disclosure by demonstrating that the use of semantic properties contributes to the richness of examining voluntary web-disclosure as it offers greater insights into the transparent reporting practices by corporate entities. Keywords: agency theory, signalling theory, voluntary web-disclosure, semantic properties, firm characteristics
本研究旨在衡量印度尼西亚上市公司自愿网络披露的质量,使用自愿网络披露指数来捕捉网络披露的数量和质量。本研究以网络内容的维度和信息的呈现为重点,对44个网络披露项目进行了评分,采用二分法得分考察信息的多样性,采用序数得分考察披露的深度。调查结果显示,平均而言,印度尼西亚的自愿网络披露质量相对较低。披露似乎主要集中在财务信息上,关于公司治理和公司社会责任的信息只适度披露。当与网络披露指数匹配时,样本公司之间的企业规模和行业类型差异显著为正。这证实了代理理论和信号理论的假设,即公司有动机通过其网站发出问责制和透明度的信号。这项研究扩展了先前对网络披露的研究,证明语义属性的使用有助于丰富对自愿网络披露的审查,因为它为公司实体的透明报告实践提供了更多的见解。关键词:代理理论、信号理论、自愿网络披露、语义特性、企业特征
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引用次数: 0
A Conceptual Framework for Bounded Rationality in Bank Officers’ Credit Decision for SME Lending in Malaysia 马来西亚中小企业贷款银行管理人员信贷决策有限理性的概念框架
Q4 BUSINESS, FINANCE Pub Date : 2021-12-01 DOI: 10.24191/apmaj.v16i3-07
Nigel Kollin Ondolos, Jasman Tuyon, R. U. Mohammed
Based on the Bounded Rational Theory, ideally, bank credit officers would be influenced by both rational (fundamental factors) and irrational (behavioural factors) in their credit assessment and decision making process. Emphasizing on the irrational decision making perspective, behavioural factors distort the credit decision making process in the banking industry. Despite such evidence, the psychology perspectives in bank lending practice has been given little attention in research and neglected in practice and policy perspectives. This conceptual research investigated the role of irrationality in bank lending decision making. The research design involved three stages. The research started with conceptualization of the bounded rational credit decision framework. This was designed based on review of three theories and related empirical evidence. In the second stage, constructs and their measurement items were sourced from prior work. Thereafter, a questionnaire was developed. In the third stage, the validity of the questionnaire was tested using expert validation, pre-test and pilot-test involving 30 credit officers working in business banking division of a Malaysian bank. Findings from the pilot study confirmed the validity of the questionnaire as an instrument that can be used for future empirical test. This bounded rational credit decision framework can guide further empirical analysis on the role of behavioural factors in lending decision making. The framework provides new insights that are valuable in enhancing the SMEs lending theory, practice, and policy. Keywords: behavioural finance, bounded rational theory, business banking, credit decision, small and medium-sized enterprises (SMEs)
基于有限理性理论,理想情况下,银行信贷官员在信贷评估和决策过程中会受到理性(基本因素)和非理性(行为因素)的影响。行为因素强调非理性决策视角,扭曲了银行业信贷决策过程。尽管有这些证据,但银行贷款实践中的心理学视角在研究中很少受到关注,在实践和政策视角中被忽视。这项概念研究调查了非理性在银行贷款决策中的作用。研究设计分为三个阶段。本研究从有限理性信贷决策框架的概念化开始。这是在回顾三种理论和相关经验证据的基础上设计的。在第二阶段,构造及其测量项目来源于先前的工作。此后,编制了一份调查表。在第三阶段,采用专家验证、预测试和试点测试的方法对问卷的有效性进行了测试,共有30名马来西亚银行商业银行部门的信贷官员参与。试点研究的结果证实了问卷作为一种可用于未来实证测试的工具的有效性。这种有限理性信贷决策框架可以指导对行为因素在贷款决策中作用的进一步实证分析。该框架提供了对加强中小企业贷款理论、实践和政策有价值的新见解。关键词:行为金融、有限理性理论、商业银行、信贷决策、中小企业
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引用次数: 1
Does the Equity Market Reward “Superior” Management Earnings Forecast? Evidence from the U.S. Quarterly Earnings Guidance 股票市场会奖励“优秀”的管理层盈利预测吗?来自美国季度盈利指引的证据
Q4 BUSINESS, FINANCE Pub Date : 2021-12-01 DOI: 10.24191/apmaj.v16i3-01
Tina Wang
This paper examines whether equity markets reward the controversial practice of issuing short-term management earnings forecasts. Using a large sample of quarterly earnings forecasts, this research found that firms may temporarily reduce stock price volatility by issuing quarterly earnings forecasts. Furthermore, the analysis showed that not all guidance issuers are equally rewarded by equity capital markets. The benefits of reduced stock price volatility and favorable market valuation primarily accrue to firms with a track record of supplying accurate and timely short-term earnings forecasts. Findings suggest that superior short-term earnings guidance, which fosters transparent financial information environments and reduces investor information uncertainty, is indeed rewarded by equity capital markets. As limited research examines the association between forecast attributes and the capital market consequences of quarterly earnings guidance, this study aimed to provide empirical evidence on equity capital market rewards by issuing high-quality quarterly earnings guidance. A practical implication is that firms need to invest in accounting information systems and accounting talent in order to achieve capital market benefits of supplying high-quality short-term earnings forecasts. Keywords: quarterly earnings guidance, forecast attributes, accounting information system, equity market rewards, United States
本文考察了股票市场是否会奖励有争议的发布短期管理层盈利预测的做法。本研究使用大量的季度盈利预测样本,发现公司可以通过发布季度盈利预测来暂时降低股价波动。此外,分析显示,并非所有指引发行人都能从股权资本市场获得同等回报。减少股票价格波动和有利的市场估值的好处主要是那些提供准确和及时的短期收益预测的公司。研究结果表明,优秀的短期盈利指引能够促进透明的财务信息环境,降低投资者信息的不确定性,确实会受到股权资本市场的奖励。由于有限的研究考察了季度盈利指引的预测属性与资本市场后果之间的关系,本研究旨在通过发布高质量的季度盈利指引,为股权资本市场奖励提供实证证据。一个实际的含义是,企业需要投资于会计信息系统和会计人才,以实现提供高质量的短期盈利预测的资本市场利益。关键词:季度盈利指引,预测属性,会计信息系统,股票市场奖励,美国
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引用次数: 0
Corporate Governance and Operational Risk Disclosure: Evidence from Shariah-Compliant Companies in Malaysia 公司治理和运营风险披露:来自马来西亚Shariah合规公司的证据
Q4 BUSINESS, FINANCE Pub Date : 2021-12-01 DOI: 10.24191/apmaj.v16i3-02
Nurhafiza Mohammad, R. Ismail, Saunah Zainon, Juliana Mohd Abdul Kadir
This study aimed to examine the level of operational risk disclosure among Shariah-compliant companies in Malaysia. The relationship between corporate governance characteristics and operational risk disclosure was also examined by focusing on board characteristics, i.e. independent directors, audit committee meetings, Muslim directors, women directors and education levels of the directors. The sample comprised of 285 Shariah-compliant companies listed in the ACE Market of Bursa Malaysia for the financial years 2014 to 2018. The study used content analysis to assess operational risk disclosure. The information disclosure was scored using an adapted disclosure index. Findings revealed that the disclosure of operational risk information in Shariah-compliant companies was at a moderate level, specifically not more than sixty per cent. More importantly, the analysis showed a positive significant relationship between a woman director and operational risk disclosure. However, a negative significant relationship was found between Muslim directors and operational risk disclosure. Other independent variables were found to have no relationship with the operational risk disclosure. The findings may provide future researchers and regulators with references for assessing the level of operational risk disclosure among public listed companies in Malaysia and are expected to deliver some improvement in examining other characteristics to strengthen the governance practices in Malaysia. Keywords: operational risk disclosure, women director, Muslim director, Shariah-compliant companies
本研究旨在考察马来西亚符合Shariah规定的公司的运营风险披露水平。公司治理特征与运营风险披露之间的关系也通过关注董事会特征进行了研究,即独立董事、审计委员会会议、穆斯林董事、女性董事和董事的教育水平。样本包括2014至2018财年在马来西亚证券交易所ACE市场上市的285家符合Shariah规定的公司。该研究使用内容分析来评估操作风险披露。使用调整后的披露指数对信息披露进行评分。调查结果显示,符合Shariah的公司的运营风险信息披露处于中等水平,具体不超过60%。更重要的是,分析显示,女性董事与运营风险披露之间存在显著的正相关关系。然而,穆斯林董事与操作风险披露之间存在显著的负相关关系。其他自变量与操作风险披露无关。研究结果可能为未来的研究人员和监管机构评估马来西亚上市公司的运营风险披露水平提供参考,并有望在研究其他特征方面有所改进,以加强马来西亚的治理实践。关键词:操作风险披露、女性董事、穆斯林董事、符合伊斯兰教法的公司
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引用次数: 0
The Impact of the Quality of Integrated Reporting Disclosure on Corporate Reputation 综合报告披露质量对公司声誉的影响
Q4 BUSINESS, FINANCE Pub Date : 2021-12-01 DOI: 10.24191/apmaj.v16i3-04
M. S. Amirrudin, Mazni Abdullah, Z. Saleh
In 2013, the International Integrated Reporting Council (IIRC) issued the Integrated Reporting (IR) Framework to improve corporate reporting. The purpose of IR is to integrate financial and non-financial information to explain how the organisation creates value and improves firm performance over time. Since the introduction of IR, a company weighs the benefits over the costs of changing to IR. Recent trends in IR have heightened the need to examine the actual contents of IR. The objective of this study was to find the relationship between preparing a high-quality IR and corporate reputation. Corporate reputation is one of the main objectives for the preparation of IR, and preparing a high-quality IR can positively impact corporate reputation. Data was collected from a sample of 120 companies from the IIRC websites for three years (360 firm-year observations) to examine the quality of following the 2013 Framework. An index was developed, and the corporate reputation score was collected from the RepTrak websites. The finding showed that companies preparing high-quality IR reports had a significant positive relationship with corporate reputation. Preparing a high-quality IR sends a signal to users of annual reports as a connotation of the company (good product or services, ethical management reporting), which will help build trust towards the company and improve its reputation. This study contributes by providing empirical evidence for a company, which is uncertain about the benefits of IR. The IR disclosure score can be used as a reference by IIRC and policymakers to prepare the IR. Keywords: integrated reporting, disclosure quality, corporate reputation
2013年,国际综合报告委员会(IIRC)发布了综合报告(IR)框架,以改善企业报告。IR的目的是整合财务和非财务信息,以解释组织如何随着时间的推移创造价值和提高公司绩效。自从引入IR以来,公司权衡了改为IR的收益与成本。IR的最新趋势使我们更加需要审查IR的实际内容。本研究的目的是发现准备高质量的IR与企业声誉之间的关系。企业声誉是企业IR准备的主要目标之一,而准备一份高质量的IR可以对企业声誉产生积极影响。数据是从IIRC网站上的120家公司样本中收集的,为期三年(360家公司年度观察),以检查遵循2013年框架的质量。制定了一个指数,并从RepTrak网站上收集了企业声誉评分。研究结果表明,准备高质量IR报告的公司与公司声誉有显著的正相关关系。准备一份高质量的IR向年度报告的使用者发出一个信号,作为公司的内涵(良好的产品或服务,道德管理报告),这将有助于建立对公司的信任并提高其声誉。本研究的贡献在于为企业提供了经验证据,这是不确定的利益关系。IR披露得分可作为IIRC和政策制定者编制IR的参考。关键词:综合报告,披露质量,企业声誉
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引用次数: 0
Do the Attributes of Audit Committee Explain Non-Performing Loans? Evidence from an Emerging Economy 审计委员会的属性能解释不良贷款吗?来自新兴经济体的证据
Q4 BUSINESS, FINANCE Pub Date : 2021-12-01 DOI: 10.24191/apmaj.v16i3-13
Arifa Akter, M. K. Hossain, M. Alam, Md. Shajul Islam
This study examined whether various attributes of the audit committee of listed banks in Bangladesh explain the level of non-performing loans (NPLs). This study used a panel data set comprising all 30 listed banks with 250 bank-year observations for the period 2013–2017. It employed the random-effects GLS regression model with cluster robust standard error and AR (1) disturbance to examine the effect of several audit committee attributes on NPLs. We found that holding audit committee meetings frequently and a higher number of independent members in the audit committee facilitate to reduce NPLs. We, however, find no explicit evidence that the other attributes of the audit committee examined (audit committee size, financial experience and financial literacy of the audit committee members, professional qualifications of the audit committee Chairman) contribute in reducing NPLs. The findings will be useful for policymakers of the banking sector in Bangladesh and the relevant regulatory bodies in enabling them to understand the role of the various attributes of the audit committee in the incidence of NPLs. Keywords: attributes, audit committee, non-performing loans (NPLs), listed banks, Bangladesh
本研究考察了孟加拉国上市银行审计委员会的各种属性是否解释了不良贷款(NPLs)水平。本研究使用了一个面板数据集,包括所有30家上市银行,以及2013-2017年期间250家银行年的观察结果。本文采用具有聚类鲁棒标准误差和AR(1)扰动的随机效应GLS回归模型,检验了审计委员会若干属性对不良贷款的影响。我们发现,频繁召开审计委员会会议和增加审计委员会独立成员的数量有助于减少不良贷款。然而,我们没有发现明确的证据表明审计委员会审查的其他属性(审计委员会规模、审计委员会成员的财务经验和财务素养、审计委员会主席的专业资格)有助于减少不良贷款。研究结果将有助于孟加拉国银行业的政策制定者和相关监管机构,使他们能够了解审计委员会的各种属性在不良贷款发生率中的作用。关键词:属性,审计委员会,不良贷款,上市银行,孟加拉国
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引用次数: 2
What do You Know About Audit Quality in Malaysian Small and Medium Audit Firms? 你对马来西亚中小审计事务所的审计质量了解多少?
Q4 BUSINESS, FINANCE Pub Date : 2021-12-01 DOI: 10.24191/apmaj.v16i3-15
Nur Amira Rodzi, Aida Hazlin Ismail
Audit quality has been addressed and is being discussed globally, throughout the years. The Enron Corporation and WorldCom cases have affected the reputation of the audit profession. The credibility of auditors also has become more questionable as the auditors' function in identifying mistakes and fraud is being debated by the public. However, the issue of audit quality has only focused on big firms only. There is shortage of studies that focussed on audit quality in small and medium audit firms. In line with this issue, this study aimed to investigate the relationship between top management support, auditor’s experience and auditor’s accountability on audit quality amongst small-medium audit firms in Malaysia. By employing the Attribution Theory, the study utilised purposive sampling. The data used in this study was primary data obtained through questionnaires from external auditors in small and medium sized audit firms around Klang Valley. A total of 100 questionnaires were distributed and the number of usable questionnaires was 81. Findings indicate that auditor’s experience and auditor’s accountability have a significant effect on audit quality. This research thus contributes to standard setters, regulators, policymakers and other audit firms by providing evidence with regard to the determinants of audit quality judgment in Malaysian small and medium audit firms. Keywords: audit quality, small and medium audit firms, audit judgments, accountability, audit experience
多年来,审计质量问题一直在全球范围内得到解决和讨论。安然公司和世界通信公司的案件影响了审计行业的声誉。随着公众对审计师在识别错误和欺诈方面的职能进行辩论,审计师的可信度也变得越来越令人怀疑。然而,审计质量问题只关注大公司。目前缺乏对中小型审计公司审计质量的研究。根据这一问题,本研究旨在调查马来西亚中小型审计公司的最高管理层支持、审计师经验和审计师对审计质量的问责之间的关系。运用归因理论,本研究采用了目的性抽样。本研究中使用的数据是通过问卷调查从巴生谷周围的中小型审计公司的外部审计师那里获得的主要数据。共发放了100份问卷,可用问卷数量为81份。研究结果表明,审计师的经验和审计师的责任感对审计质量有显著影响。因此,这项研究为标准制定者、监管机构、政策制定者和其他审计公司提供了证据,证明了马来西亚中小型审计公司审计质量判断的决定因素。关键词:审计质量、中小型审计事务所、审计判断、问责、审计经验
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引用次数: 0
期刊
Asia-Pacific Management Accounting Journal
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