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"Impact Measurement of Value-Based Intermediation Among Malaysian Islamic Financial Institutions " “马来西亚伊斯兰金融机构基于价值的中介影响衡量”
Q4 BUSINESS, FINANCE Pub Date : 2022-12-31 DOI: 10.24191/apmaj.v17i3-01
Engku Zaidah Engku Abdul Rahman, R. Ismail, Saunah Zainon, D. Adhariani
There are still insufficient data concerning the impacts of Value-based Intermediation (VBI) performance output on sustainability although the Global Alliance for Banking on Values has been used to measure VBI performance of Islamic Financial Institutions (IFIs). Therefore, this study aimed to measure the impacts of VBI adoption among IFIs in Malaysia using the logic model approach. Data were extracted from IFIs’ annual reports published and the Association of Islamic Banking Institution Malaysia (AIBIM)’s report on VBI Implementation issued from 2017 to 2020. The results showed that VBI performance measures were different among Community of Practices (CoPs) according to their different levels of adoption. The levels of VBI adoption were more likely to persistently affect customers, communities, and the environment. The logic model approach clarified that VBI performance reports should not be one-fit-all as the adoption level varied among CoPs. The findings also indicated that VBI performance information in the CoPs’ annual reports might engage them with targeted customers, communities, and the environment, expecting to add new insights into the literature on performance measurement in the area of Islamic Finance. This could assist regulators and industry players in planning more strategic initiatives and provide clear guidelines for VBI adoption. Keywords: impact measurement, Islamic financial institution, performance measurement, value-based intermediation
尽管全球价值银行联盟已被用于衡量伊斯兰金融机构的价值中介绩效,但关于基于价值的中介绩效产出对可持续性的影响的数据仍然不足。因此,本研究旨在使用逻辑模型方法衡量马来西亚国际金融机构采用VBI的影响。数据摘自国际金融机构发布的年度报告和马来西亚伊斯兰银行机构协会(AIBIM)2017年至2020年发布的VBI实施报告。结果表明,实践社区(CoP)的VBI绩效指标因采用程度不同而不同。VBI的采用程度更有可能持续影响客户、社区和环境。逻辑模型方法澄清了VBI性能报告不应是一刀切的,因为CoP的采用水平各不相同。研究结果还表明,CoPs年度报告中的VBI绩效信息可能会让他们与目标客户、社区和环境接触,从而为伊斯兰金融领域的绩效衡量文献增添新的见解。这可以帮助监管机构和行业参与者规划更多的战略举措,并为采用VBI提供明确的指导方针。关键词:影响衡量、伊斯兰金融机构、绩效衡量、基于价值的中介
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引用次数: 0
Determinants of Customer Satisfaction in E-Commerce: A Case Study in Higher Learning Institutions in Johor 电子商务中顾客满意的决定因素:以柔佛州高等院校为例
Q4 BUSINESS, FINANCE Pub Date : 2022-12-31 DOI: 10.24191/apmaj.v17i3-04
Abd Halim Mohamad, S. Adam
Customer satisfaction is an essential experience in e-commerce. The objective of this study was to identify determinants of customer satisfaction in e-commerce. This case study adopted its theoretical framework from the Theory of Reasoned Action (TRA). It also applied a quantitative research methodology by using self-administered questionnaires as a measurement tool in gathering sample data. The sample were student’s students from various course backgrounds in higher learning institutions in Johor. A total of 224 students answered the questionnaires. IBM SPSS version 26 was used to analyse the sample data. A test of reliability was carried out using the Cronbach's alpha method. Later, using Pearson correlation and multiple regression analysis to assess the interrelationship between the independent and dependent variables, predictors and criteria values were identified. The findings revealed that user interface quality, product information quality, security perception, and privacy perception had a positive relationship with customer satisfaction. However, e-service quality had a negative relationship and had no significant impact on customer satisfaction. This study provides insight into the influencing aspects and their functions. This would allow e-commerce firms to improve their websites based on the findings. Keywords: customer satisfaction, e-commerce, B2C, TRA, influencing factors
客户满意度是电子商务中必不可少的体验。本研究的目的是确定电子商务中顾客满意度的决定因素。本案例研究采用了理性行为理论的理论框架。它还采用定量研究方法,使用自我管理的问卷作为收集样本数据的测量工具。样本是来自柔佛州高等院校不同课程背景的学生。共有224名学生回答了问卷。采用IBM SPSS version 26对样本数据进行分析。采用Cronbach’s alpha方法进行信度检验。随后,利用Pearson相关和多元回归分析评估自变量和因变量之间的相互关系,确定预测因子和标准值。结果显示,使用者介面品质、产品资讯品质、安全感知、隐私感知与顾客满意呈正相关。然而,电子服务质量与顾客满意度呈负向关系,对顾客满意度无显著影响。本研究提供了对影响因素及其功能的深入了解。这将允许电子商务公司根据调查结果改进他们的网站。关键词:顾客满意度,电子商务,B2C, TRA,影响因素
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引用次数: 0
Accountability through Reporting: The Case of Foundations in Malaysia 通过报告追究责任:以马来西亚基金会为例
Q4 BUSINESS, FINANCE Pub Date : 2022-08-31 DOI: 10.24191/apmaj.v17i2-02
Nurul Iffah Ghazali, Ahmad Zamri Osman, R. Ismail
A non-profit entity faces multiple accountabilities as the main stakeholders are wider. Reporting is arguably one of the mechanisms to show the discharge of accountability. This paper identifies the reason for the reporting practices of foundations – non-profit entities. Using the ‘accountability reporting’ framework (Ebrahim, 2003a) the reporting practices were viewed from the legal, bureaucratic, and social perspectives. Four foundations with different legal structures were examined through semi-structured interviews, supported by document reviews. The study found that the reporting practices were guided by the perceived importance of the main stakeholder. In the absence of dedicated accounting standards, the reporting practices follow who the foundations perceive they should be accountable to the most. Different foundation undertook reporting practices differently. The study indicates the importance of being sensitised towards the organisational and legal structure of foundations. As NPO – including foundation is established to assist beneficiaries, this main mission should always be privileged despite different organisational/legal structures. Future research may be undertaken to itemise the reporting difference among these foundations in order to identify the trend and relationship of accountability and reporting choice. Keywords: accountability, foundation, non-profit organization, reporting, Malaysia
非营利实体面临多重责任,因为主要利益相关者范围更广。报告可以说是显示问责制履行情况的机制之一。本文确定了非营利实体基金会报告做法的原因。使用“问责报告”框架(Ebrahim,2003a),从法律、官僚和社会角度看待报告实践。在文件审查的支持下,通过半结构化访谈对四个具有不同法律结构的基金会进行了审查。研究发现,报告做法以主要利益攸关方的重要性为指导。在缺乏专门的会计准则的情况下,报告做法遵循基金会认为他们应该对谁负最大责任。不同的基金会采取不同的报告做法。该研究表明了对基金会的组织和法律结构保持敏感的重要性。由于NPO(包括基金会)的成立是为了帮助受益人,尽管组织/法律结构不同,但这一主要使命应始终享有特权。未来可能会进行研究,详细列出这些基金会之间的报告差异,以确定问责制和报告选择的趋势和关系。关键词:问责制、基金会、非营利组织、报告、马来西亚
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引用次数: 0
Ethical Decision Making Among Auditors in Indonesia: Examination on State Professional Skepticism and Auditor Independence 印度尼西亚审计师的道德决策:对国家职业怀疑主义和审计师独立性的审查
Q4 BUSINESS, FINANCE Pub Date : 2022-08-31 DOI: 10.24191/apmaj.v17i2-10
Yanto Kamarudin, Zuraidah Mohd Sanusi, Sharifah Nazatul Faiza Syed Mustapha Nazri, Budi Frensidy, Yusarina Mat-Isa
Auditors’ ethical behavior has become a concern globally with the continued occurrence of financial scandals. As a result, regulators, researchers and other stakeholders are focusing on auditors’ ethical behaviour, auditor independence and professional skepticism. As there are limited studies on the issue, the purpose of this study was is to examine the influence of professional skepticism and independence on the ethical behaviour of Indonesian auditors based on Rest’s model within the context of certain material audit adjustments to be recorded by an audit client. This study was also intended to examine the mediation effect of state professional skepticism on the relationship between auditor’s independence threat and auditors’ ethical decision making. This study adopted the experiment approach by utilizing case scenarios. There were 121 auditors from the Big 10 firm in Indonesia as participants of this study. This study found that despite auditors not recognizing the ethical issues due to independence threat, they still can act ethically. Further, state professional skepticism did not affect ethical decision making of auditors. Keywords: ethical decision making, professional skepticism, auditor independence
随着财务丑闻的不断发生,审计师的道德行为已成为全球关注的问题。因此,监管机构、研究人员和其他利益相关者正关注审计师的道德行为、审计师的独立性和职业怀疑。由于对该问题的研究有限,本研究的目的是在审计客户记录的某些重大审计调整的背景下,基于Rest的模型,考察职业怀疑和独立性对印尼审计师道德行为的影响。本研究还旨在检验国家职业怀疑论对审计师独立性威胁与审计师道德决策之间关系的中介作用。本研究采用了案例情景的实验方法。来自印尼十大会计师事务所的121名审计师参与了这项研究。这项研究发现,尽管审计师由于独立性威胁而没有认识到道德问题,但他们仍然可以采取合乎道德的行为。此外,国家职业怀疑论并没有影响审计师的道德决策。关键词:伦理决策、职业怀疑论、审计师独立性
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引用次数: 0
The Institutionalization and Processual Elements of Operational Risk Management as a Best Practice in a Government-Linked Organization: A Case Study in Malaysia 作为政府关联组织最佳实践的操作风险管理的制度化和流程要素:马来西亚案例研究
Q4 BUSINESS, FINANCE Pub Date : 2022-08-31 DOI: 10.24191/apmaj.v17i2-08
S. Zainuddin, Borhan Abdullah, Noorshella Binti Che Nawi, T. Abdullah, Noorul Azwin Md Nasir, Nur Izzati Mohamad Anuar
Operational risk management practice varies from one organization to another. There is no consistency in its implementation. This has caused misinterpretation, half-hearted implementation which eventually, denies the full function of its capabilities to support a business operation. Previous studies have provided limited exposure in finding on the best practice of operational risk management implementation. To fill the gap, this study aimed to uncover and explore how operational risk management is institutionalized within an organization and the best practice from a primary GLC in Malaysia. An extended case study approach by Burawoy (1998) was adopted. The primary data from 42 semi-structured interviews were analyzed using thematic analysis. The study found seven processual stages which the case company underwent to institutionalize risk management and regarded as the best practice of operational risk management implementation that supports business operations. Namely, strong leadership and obtaining external consultancy, setting the apparatus and assignment of tasks to the person in charge, risk framework, risk diagnostics, monitor and measure, developing and nurture a risk management culture, and consistent risk management enforcement and monitoring. These are regarded as a best practice by similar organizations in its sector. Keywords: case study, institutionalization, operational-risk-management
运营风险管理实践因组织而异。其执行没有一致性。这导致了误解,三心二意的实施,最终否定了其支持业务运营的全部功能。先前的研究在寻找操作风险管理实施的最佳实践方面提供了有限的启示。为了填补这一空白,本研究旨在揭示和探索运营风险管理如何在组织内制度化,以及马来西亚主要GLC的最佳实践。Burawoy(1998)采用了一种扩展的案例研究方法。采用主题分析法对42个半结构化访谈的主要数据进行了分析。该研究发现了案例公司将风险管理制度化所经历的七个过程阶段,并将其视为支持业务运营的运营风险管理实施的最佳实践。即,强有力的领导和获得外部咨询,设置负责人的机构和任务分配,风险框架,风险诊断,监测和测量,发展和培育风险管理文化,以及一致的风险管理执行和监测。这些都被同行业的类似组织视为最佳做法。关键词:案例研究、制度化、操作风险管理
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引用次数: 0
Measuring Good Public Governance in the Local Governments of Indonesia: A Multidimensional Index 衡量印度尼西亚地方政府的良好公共治理:一个多维指数
Q4 BUSINESS, FINANCE Pub Date : 2022-08-31 DOI: 10.24191/apmaj.v17i2-07
Rafrini Amyulianthy, Ruhaini Muda, Jamaliah Said, Dyah Setyaningrum
This study aimed to fill the gap by measuring and examining the level of GPG for local governments in Indonesia. The study used a multidimensional index by incorporating information from the Indonesia Governance Index (IGI) principles indicators, the Evaluation of local government performance reports, the annual reports of local governments financial statement and the Central Bureau of Statistics from 2015 to 2017. The Two-staged Factor Analysis was employed for weights assignment. The results are presented based on comprehensive scores and ranks for five district and city levels of the local governments which had have the highest and lowest values for each GPG principle and overall GPG index. The findings showed that there was evidence of an increasing trend on the implementation of GPG principles in the local governments. There were also evidence on the lack of information regarding which indicators needed to be improved, due to lack of awareness among the local governments on importance of quality application of the GPG principles in the government system. It implies that the central government focused on performance evaluations, rather than implementation of GPG in local governments. The findings suggest that it is useful for the local governments to measure the level of good public governance using the multidimensional GPG index rather than using a single dimension. Keywords: good public governance, multidimensional index, local government of Indonesia
本研究旨在通过测量和检查印尼地方政府的GPG水平来填补这一空白。该研究使用了一个多维指数,结合了印度尼西亚治理指数(IGI)原则指标、地方政府绩效评估报告、地方政府财务报表年度报告和中央统计局2015年至2017年的信息。采用两阶段因子分析进行权重分配。结果是根据五个区市各级地方政府的综合得分和排名得出的,五个区市各级地方政府的各项政府责任原则和总体政府责任指数分别是最高和最低的。研究结果表明,地方政府对GPG原则的实施有增加的趋势。也有证据表明,由于地方政府对政府系统中优质应用GPG原则的重要性缺乏认识,缺乏关于哪些指标需要改进的信息。这意味着中央政府更注重绩效评估,而不是地方政府的GPG实施。研究结果表明,使用多维度的GPG指数来衡量地方政府的良好公共治理水平比使用单一的维度更有用。关键词:良好公共治理,多维指数,印尼地方政府
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引用次数: 0
Efficiency in Giving Back to the Masses: Insights from ESG and Non-ESG Firms in Selected East Asian Countries 回馈大众的效率:来自东亚国家ESG和非ESG公司的见解
Q4 BUSINESS, FINANCE Pub Date : 2022-08-31 DOI: 10.24191/apmaj.v17i2-09
Muhammad Hafiz Ali, N. Abdul Rahim, M. Yahya, Fakarudin Kamarudin
Increasing awareness for sustainability has led more firms to incorporate environmental, social, and governance (ESG) reporting into their establishments. However, firms’ ESG information are beset with issues of information asymmetry. Hence, this study was set to provide a more uniformed statistical method of measuring firm’s social performance (SP); named ESG efficiency. The Data Envelopment Analysis (DEA) model was used to measure the ESG efficiency of firms in giving back to the masses by means of ESG contribution. Malaysia, Thailand, Singapore, and Indonesia were selected for the study from the year 2010 to 2019. The findings were relatively consistent for all selected countries. The study found that ESG efficiency of both ESG and non-ESG firms had fluctuated, with ESG firms’ ESG efficiency fluctuating on an increasing trend. ESG firms were found to be more efficient in giving back to the masses, with higher mean technical efficiency (TE), compared to non-ESG firms. Furthermore, Pure Technical Inefficiency (PTIE) was identified as a significant factor in influencing a firm’s TE, indicating that the firms were purely managerial inefficient in directing their financial returns toward ESG contribution. Subsequently, this study provides a simpler method in SP measurement, and was able to identify the significant factor that affected firms’ ESG efficiency, and extends the literature on East Asia’s ESG development. Keywords: ESG, data envelopment analysis, efficiency
对可持续性的认识不断提高,促使更多的公司将环境、社会和治理(ESG)报告纳入其机构。然而,企业的ESG信息受到信息不对称问题的困扰。因此,本研究旨在提供一种更统一的衡量企业社会绩效的统计方法;命名为ESG效率。数据包络分析(DEA)模型用于通过ESG贡献来衡量企业回馈大众的ESG效率。马来西亚、泰国、新加坡和印度尼西亚被选为2010年至2019年的研究对象。所有选定国家的调查结果相对一致。研究发现,ESG和非ESG公司的ESG效率都存在波动,ESG公司的ESD效率呈上升趋势波动。与非ESG公司相比,ESG公司在回馈大众方面效率更高,平均技术效率(TE)更高。此外,纯技术效率(PTIE)被确定为影响公司TE的一个重要因素,这表明公司在将财务回报导向ESG贡献方面纯粹是管理效率低下。随后,本研究提供了一种更简单的SP测量方法,能够确定影响企业ESG效率的重要因素,并扩展了东亚ESG发展的文献。关键词:ESG、数据包络分析、效率
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引用次数: 0
Fraud Diamond Factors, Risk Management Practices and the Likelihood of Fraud among Financially Distressed Companies Listed on the Malaysian Stock Exchange 欺诈钻石因素,风险管理实践和欺诈在马来西亚证券交易所上市的财务困境公司的可能性
Q4 BUSINESS, FINANCE Pub Date : 2022-08-31 DOI: 10.24191/apmaj.v17i2-05
Wan Noor Asmuni Wan Fauzi, M. Marzuki, M. Zainal Ariffin, N. B. Zakaria
Firms have tendencies to manipulate their financial statements when it is at risk of bankruptcy due to financial distress. Based on the Fraud Diamond Theory, there are four factors that motivate firms to perpetrate fraud, namely pressure, opportunity, rationalization and capability. Therefore, this study investigated the effect of these fraud diamond factors on the likelihood of fraudulent financial reporting among financially distressed firms in Malaysia. In addition, this study investigated whether the new amendment of code of corporate governance on risk management practices can mitigate the effect of these four factors on the likelihood of fraudulent financial reporting. Based on a sample of 53 financially distressed firms from 2014 until 2019, this study found that two fraud diamond factors which are pressure and capability significantly influenced firms’ financial distress and thus influenced the likelihood of fraud. The study found that risk management can reduce pressure and thus reduce the likelihood of fraud of financially distressed firms. Meanwhile, distressed firms change directors to replace with competent ones. Nevertheless, the study found that distressed firms may increase their risk disclosures to cover up their distress by changing directors. This study investigated the prevalence of fraud among distressed firms. Furthermore, it extends the literature of risk management among distressed firms. Keywords: fraud, fraud diamond, risk management, financial distress
当企业因财务困难而面临破产风险时,往往会操纵其财务报表。根据欺诈钻石理论,激励企业进行欺诈行为的因素有四个,即压力、机会、合理化和能力。因此,本研究调查了这些欺诈钻石因素对马来西亚财务困境公司欺诈性财务报告可能性的影响。此外,本研究还调查了新修订的公司治理准则对风险管理实践的影响是否可以减轻这四个因素对虚假财务报告可能性的影响。基于2014年至2019年53家财务困境企业的样本,本研究发现压力和能力这两个欺诈钻石因素显著影响企业的财务困境,从而影响欺诈的可能性。研究发现,风险管理可以减少压力,从而减少财务困难的企业欺诈的可能性。与此同时,陷入困境的公司会更换有能力的董事。然而,研究发现,陷入困境的公司可能会通过更换董事来增加风险披露,以掩盖其困境。本研究调查了陷入困境的公司中欺诈的普遍程度。此外,它扩展了陷入困境的公司风险管理的文献。关键词:欺诈,欺诈钻石,风险管理,财务困境
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引用次数: 1
The Mediating Role of Interpersonal Trust in the Relationship between Formality of Performance Evaluation and Managerial Performance: Empirical Evidence from Malaysia 人际信任在绩效评估形式性与管理绩效关系中的中介作用——来自马来西亚的经验证据
Q4 BUSINESS, FINANCE Pub Date : 2022-08-31 DOI: 10.24191/apmaj.v17i2-03
Zarinah Abdul Rasit, Nurul Nadiah Kamalolzaman, Sharina Tajul Urus, Nadiah Abd Hamid
A Performance Measurement System (PMS) for performance evaluation is used primarily for motivation and evaluating employee performance. The mixed findings on behavioural consequences of performance evaluation from previous research suggest further research to examine its effect on individual performance. This research examined the role of interpersonal trust in the design and function of a control system, specifically the formality of a performance evaluation system in emerging economies. Data was gathered using survey questionnaires that were distributed to higher-level executives and managers of Malaysian Government-Linked Companies (GLCs). The research proposed that subordinates’ interpersonal trust may influence the relationship between the formality of a performance evaluationsystem and managerial performance. Using regression analysis, the research revealed that the use of PMS for performance evaluation may influence individual behaviour. The findings confirm the researchers’ expectation that the formality of performance evaluation has a significant influence on interpersonal trust, leading to enhanced managerial performance. There is also evidence of interpersonal trust having a mediating effect between the formality of performance evaluation and managerial performance when tested using the Sobel Test. These findings provide evidence that PMS as a formal performance evaluation may enhance trust, which is significant for improving individual performance. Keywords: formality of performance evaluation, interpersonal trust, managerial performance
用于绩效评估的绩效衡量系统(PMS)主要用于激励和评估员工绩效。先前研究对绩效评估的行为后果的研究结果喜忧参半,这表明需要进一步研究其对个人绩效的影响。本研究考察了人际信任在控制系统设计和功能中的作用,特别是新兴经济体绩效评估系统的形式。数据是通过发放给马来西亚政府关联公司(GLCs)高级管理人员和经理的调查问卷收集的。研究表明,下属的人际信任可能会影响绩效评估系统的形式与管理绩效之间的关系。通过回归分析,研究表明,使用PMS进行绩效评估可能会影响个人行为。研究结果证实了研究人员的预期,即绩效评估的形式对人际信任有显著影响,从而提高管理绩效。当使用索贝尔测试进行测试时,也有证据表明人际信任在绩效评估的形式和管理绩效之间具有中介作用。这些发现提供了证据,表明PMS作为一种正式的绩效评估可以增强信任,这对提高个人绩效具有重要意义。关键词:绩效评估形式、人际信任、管理绩效
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引用次数: 0
Corporate Characteristics and Sustainability Reporting: From the Lens of the Legitimacy Theory 企业特征与可持续发展报告:合法性理论视角
Q4 BUSINESS, FINANCE Pub Date : 2022-08-31 DOI: 10.24191/apmaj.v17i2-04
Fadzlina Mohd Fahmi, Nur Fathin R Azmi, Tuan Zainun Tuan Mat
This study intended to achieve two main objectives, which were to determine the level of sustainability reporting disclosure and to examine the relationship between corporate characteristics and sustainability reporting disclosure. This study used the latest Sustainability Framework introduced by Bursa Malaysia in 2015 as the basis for evaluating and measuring the level of sustainability reporting disclosure. 80 of the top 100 companies by market capitalization in the Malaysian Stock Market were taken as the sample. The published sustainability reports (within the annual reports or stand-alone sustainability reports) from 2017 to 2018 were reviewed and analyzed using the content analysis approach to test the objectives of this study. Drawing on the cy theory perspectives, corporate characteristics, such as firm size, industry type, and assurance statement practices, were chosen as the independent variables. Thefindings showed that firm size, industry type, and assurance statement practices had a significant positive relationship with the level of sustainability reporting disclosure. These findings are consistent with the legitimacy theory, which suggests that large companies in high risks industries with assurance statement practices tend to disclose higher sustainability information to legitimize their business operations and activities and maintain their image and reputation. Keywords: sustainability, corporate characteristic, sustainability reporting, legitimacy theory
本研究旨在实现两个主要目标,即确定可持续发展报告披露的水平,并研究公司特征与可持续发展报告披露之间的关系。本研究采用马来西亚证券交易所于2015年推出的最新可持续发展框架作为评估和衡量可持续发展报告披露水平的基础。选取马来西亚股票市场市值前100强公司中的80家作为样本。采用内容分析法对2017年至2018年已发布的可持续发展报告(年度报告或独立可持续发展报告)进行回顾和分析,以检验本研究的目标。借鉴cy理论的观点,选择公司特征,如公司规模、行业类型和保证报表实践作为自变量。研究发现,公司规模、行业类型和鉴证声明实务与可持续发展报告披露水平有显著的正相关关系。这些发现与合法性理论一致,该理论表明,在高风险行业中,采用保证声明的大公司倾向于披露更高的可持续性信息,以使其业务运营和活动合法化,并维护其形象和声誉。关键词:可持续发展,企业特色,可持续发展报告,合法性理论
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引用次数: 0
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Asia-Pacific Management Accounting Journal
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