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Intercultural Business Communication for Micro, Small and Medium Enterprises in Surabaya towards Global Market 泗水中小微企业面向全球市场的跨文化商务沟通
Febrina Hambalah
The formal establishment of ASEAN Economic Community in 2015 has marked a distinctive change of how business runs in the region. Within free movements of goods, services, and investments, as well as freer flow of capital and skills, The Micro Small and Medium Enterprises in Surabaya, are forced to adjusting itself in order to survive the competition. One of the challenges in the adjustment is the intercultural business communication. The Micro Small and Medium Entreprises in Surabaya have to equip themselves with soft skills needed to be able to market their products and services abroad. Of course this could not be done solely, a lot of sectors should be contributing in making this goal achieved. This paper aims to identify which sectors could contribute in improving the intercultural business communication skills needed for Micro Small and Medium Entreprises in Surabaya. Based on qualitative data collected, we concluded that the government, private sector, higher education, and civil society could contribute more in improving the intercultural business communication skills for Micro Small and Medium Entreprises in Surabaya under Quadruple Helix Model. Keywords—intercultural business communication; international entrepreneurship; MSMEs; quadruple helix model
2015年,东盟经济共同体正式成立,标志着该地区商业运作方式发生了显著变化。在商品、服务和投资的自由流动,以及资本和技能的更自由流动的情况下,泗水的中小微企业被迫进行自我调整,以在竞争中生存。跨文化商务沟通是调整过程中的挑战之一。泗水的中小微企业必须掌握软技能,以便能够在国外销售其产品和服务。当然,这不能单独完成,许多部门应该为实现这一目标作出贡献。本文旨在确定哪些部门可以为提高泗水中小微企业所需的跨文化商业沟通技能做出贡献。根据收集的定性数据,我们得出结论,政府、私营部门、高等教育和公民社会可以在四螺旋模型下为泗水中小微企业提高跨文化商业沟通技能做出更大贡献。关键词:跨文化商务交际;国际企业家精神;二甲基砜;四螺旋模型
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引用次数: 1
The Development and Testing of Technology Acceptance Models for Consumers towards the Intention to Use E-Wallet 消费者对电子钱包使用意向的技术接受模型的开发与测试
Sugeng Purwanto, S. Hartini, G. Premananto
Acceptance of technology for consumers is still an interesting part to be investigated to date. Although the Technology Acceptance Model (TAM) has been widely referred by researchers from various sciences, there are still weaknesses that can be investigated, including not fully answering the problems related to cognitive and affective factors in understanding consumer behavior. The purpose of this study is to develop and test an integrated model to determine the intention of consumers to use technology. The object used is the go-pay application as e-Wallet-based Electronic Money which is one of the relatively new technology products as an alternative means of payment or transaction and is part of the National NonCash Movement by the government of the Republic of Indonesia. Modeling in this study, integrating the TAM model by involving affective factors namely Pleasure, Arousal, and Dominance (PAD) theory, and prior experience variables as a direct effect on perceived usefulness and attitude toward usage, then its effect on adoption intention. The sample in this study is millennial age people who have known go-pay in areas of East Java with a total sample of 270 respondents. Collecting data through questionnaires using a Likert scale with analysis techniques using Partial Least Square (PLS). The results of this study indicate that Perceived Usefulness, Perceived Easy of Use, Pleasure, and Arousal have a positive effect on attitude and intention to use gopay, while Prior Experience supports perceived usefulness, but does not support attitude, neither does Dominance support the attitude of using gopay. Keywords—technology acceptance model; consumer acceptance technology; pleasure; arousal; domination; prior experience
到目前为止,消费者对技术的接受程度仍然是一个值得研究的有趣部分。尽管技术接受模型(TAM)已被各科学领域的研究者广泛引用,但仍存在有待研究的弱点,包括在理解消费者行为时没有完全回答与认知和情感因素相关的问题。本研究的目的是开发和测试一个综合模型,以确定消费者使用技术的意图。使用的对象是go-pay应用程序作为基于电子钱包的电子货币,这是一种相对较新的技术产品,作为支付或交易的替代手段,是印度尼西亚共和国政府国家非现金运动的一部分。在本研究的建模中,通过引入情感因素即愉悦、唤醒和支配(PAD)理论,整合TAM模型,并通过先验经验变量直接影响感知有用性和使用态度,进而影响采用意向。本研究的样本是在东爪哇地区认识go-pay的千禧一代,共有270名受访者。通过使用李克特量表和偏最小二乘(PLS)分析技术的问卷调查收集数据。本研究结果表明,感知有用性、感知易用性、愉悦性和唤醒性对使用gopay的态度和意向有正向影响,而先验经验支持感知有用性,但不支持态度,支配性也不支持使用gopay的态度。关键词:技术验收模型;消费者接受技术;快乐;唤起;统治;之前的经验
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引用次数: 5
Analysis of the Characteristics of Potential Consumer Based on Motivation, Personality and Lifestyle of East Java Batik Consumer 基于东爪哇蜡染消费者动机、个性和生活方式的潜在消费者特征分析
Lestari Lestari, Kristiningsih Kristiningsih, W. Herawati
The purpose of this study was determined the characteristics of batik consumers in East Java that would be useful in determining the strategy of market segmentation and targeting of batik products. In this study consumers could be segmented on the basis of several things, among others, based on their motivation in purchasing, personality and lifestyle. The type of research used was descriptive research, with data collection techniques was using questionnaires and distributed to batik customers in East Java in four research areas namely Sidoarjo, Bangkalan Madura, Tuban, Lamongan and Surabaya as batik centers of East Java. The sampling method was mixed between Purposive sampling and area sampling. While the data analysis technique used in this study was K Means cluster analysis. The result of the research showed that batik respondents of East Java were divided into 4 clusters in which the highest number was cluster 1 which had the following characteristics. So the batik marketer should considered the characteristics for the target market and did the right strategy for handling this cluster. Keywords—segmentation; targeting; motivation; personality; lifestyle; cluster analysis
本研究的目的是确定在东爪哇蜡染消费者的特点,这将有助于确定蜡染产品的市场细分和目标策略。在这项研究中,消费者可以根据几件事进行细分,其中包括他们的购买动机,个性和生活方式。使用的研究类型是描述性研究,数据收集技术是使用问卷调查,并分发给东爪哇的四个研究区域的蜡染客户,即Sidoarjo, Bangkalan Madura, Tuban,拉蒙干和泗水作为东爪哇的蜡染中心。抽样方法为目的抽样与区域抽样相结合。而本研究使用的数据分析技术是K均值聚类分析。研究结果表明,东爪哇蜡染调查对象被划分为4个集群,其中数量最多的集群1具有以下特点:因此,蜡染营销人员应该考虑目标市场的特点,并制定正确的策略来处理这一集群。Keywords-segmentation;目标;动机;个性;生活方式;聚类分析
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引用次数: 0
Privacy Related to Cyber Space Activities 与网络空间活动有关的隐私
Ni Putu Suci Meinarni, Emmy Febriani Thalib
Human Rights become an integral part in the various interactions that occur in cyberspace. Interaction between users of the virtual world is a distance interaction which is not necessarily meet in person. This can lead to potential lies or even the use of one's identity. Utilization of the intended identity is, using the identity of others with economic motives or certain crime motives. The principle of "The Right to be Let's Alone" is interesting in this study. Discussing issues that occur in cyberspace related to social phenomena related to privacy done through case studies of several phenomena contained on the internet and mapping the problem and conduct assessments with relevant legislation. Patterns of disturbance to human rights have similarities with one another, which in essence is the disruption of one's comfort in the virtual world. The cause of the above problems arises because, firstly, the lack of understanding that everyone has the right to privacy, the second actually happens the opposite, they are very upholding freedom of expression so as to forget there are other rights (person) is disturbed, and the third is the interest factor. E.g.: economic interests, spamming in the social media as a marketing purpose, etc. Keywords—privacy; human rights; cyber law
人权已成为网络空间各种互动活动的重要组成部分。虚拟世界用户之间的交互是一种远距离交互,不一定是面对面的。这可能会导致潜在的谎言,甚至使用一个人的身份。意图身份的利用,是指利用他人的身份具有经济动机或一定的犯罪动机。“Let's Alone”的原则在这项研究中很有趣。讨论在网络空间中发生的与隐私相关的社会现象的问题,通过对互联网上的几个现象进行案例研究,并绘制问题图,并与相关立法进行评估。对人权的干扰模式彼此有相似之处,本质上是对一个人在虚拟世界中的舒适的破坏。上述问题产生的原因,首先是因为缺乏对每个人都有隐私权的理解,其次实际上发生的恰恰相反,他们非常坚持言论自由,从而忘记了还有其他权利(人)受到干扰,第三是利益因素。例如:经济利益,在社交媒体上滥发垃圾邮件作为营销目的,等等。Keywords-privacy;人权;网络法律
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引用次数: 5
Consumer Behaviour at Fish Product Centre Sentra Ikan Bulak Surabaya 泗水鱼产品中心的消费者行为
H. Herman
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引用次数: 0
Trading House Agency as Alternative Potential Marketing of Agricultural Products in Sidoarjo District East Java 贸易商行代理作为东爪哇Sidoarjo区潜在的农产品替代营销
Koesriwulandari Koesriwulandari, N. Wisnujati, D. P. Yudho
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引用次数: 0
Dunia Sekar Branding Development through 2D Animation Illustrated Song Dunia Sekar通过2D动画歌曲进行品牌推广
I Made Marthana Yusa
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引用次数: 0
The Influence of Intellectual Capital on Corporate Sustainability through Management Accounting Practices and Corporate Performance Companies of Agroindustry Based in East Jawa 基于管理会计实务和东爪哇农产企业绩效的智力资本对企业可持续发展的影响
Untung Lasiyono
This research is to test and analyze Intellectual Capital in influencing the Company's Sustainability through the Practice of Management Accounting and Corporate Performance in Agro-industry-based companies in East Java. The population of this research is Agroindustry companies in East Java, while the sample of this study is 135 Agroindustry companies which are taken by proportional random sampling, with respondents of company level managers. Data collection uses questionnaires, while data analysis uses Structural Equation Modeling (SEM). The results of testing and analysis show that: Intellectual Capital has no significant effect on Management Accounting Practices; Intellectual Capital has a significant effect on Corporate Performance ; Intellectual Capital has a significant effect on Corporate Sustainability ; then Management Accounting Practices have a significant effect on Corporate Performance ; Management Accounting Practices have a significant effect on Corporate Sustainability ; and Corporate Performance has a significant effect on Corporate Sustainability . No proof of Intellectual Capital has an effect on Management Accounting Practices because management accounting practices are more strongly influenced by the Professional Ethics of Accountants. Based on the results of the investigation to examine the role of endogenous mediation variables, it is known that the seventh hypothesis (H7) about the influence of independent variables (intellectual capital) on the mediating variable (management accounting practice) is not significant, it can be said that the management accounting practice variable is not a mediating variable in the relationship intellectual capital, management accounting practices and corporate performance. Thus H7 states that: Management accounting practices mediate the relationship between intellectual capital and corporate performance, significantly rejected. The eighth hypothesis (H8) is known that the influence of independent variables (intellectual capital) on the mediating variable (management accounting practice) is not significant, it can be said that the variable of management accounting practices is not a mediating variable in the relationship of intellectual capital, management accounting practices and corporate sustainability. Thus H8 states that: Management accounting practices mediate the relationship between intellectual capital and corporate sustainability, significantly rejected. The ninth hypothesis (H9), tenth (H10) and eleventh hypothesis (H11) can be seen that management accounting practices have a significant effect on corporate performance, corporate performance has a significant effect on corporate sustainability, indirect influence 0.267 is smaller than direct influence 0.383, it can be said that corporate performance as a mediating variable part (partial mediation). Hypothesis 9 (H9) which states that: Corporate performance mediates the relationship between intellectual capital and corporate sustai
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引用次数: 2
Transformation of Cultural Capital to Economic Capital: Review of Patirthan Tirtha Empul Tampaksiring, Bali 文化资本向经济资本的转变:帕提坦·提尔塔·伊普尔·坦帕西林述评
I. B. Dharmika, Euis Dewi Yuliana, I. B. Wirawan, I. W. Subrata
The place where Hindus take holy water for religious purposes is often referred to as the Patirthan Temple. Of the many Patirthan temples in Bali, the Patirthan Tirta Empul Temple is allegedly built during the reign of Bali Kuno Sri Candra Bhaya Singha Warmadewa who issued the Manukraya inscription on 882 saka (960M) and stated that the King inaugurated two springs called 'tirtha in the water'. Pragmatic, commodification is a phenomenon that is developing today, everything can be sold and traded to get money, with all the needs can be met. With money all new needs created by that need (consumerism) can be bought, to increase the social status symbol. In the current era of globalization, Patirthan Temple is dominated by activities that bring money compared to religious activities that have been given a place of the past. Shifting the way people think from spiritual to material becomes more real, the reality has shown that cultural capital has turned into economic capital. This research solves some of the problems outlined as follows: Why is there a transformation from cultural capital to economic capital? Are there any implications for the lives of these people? Theoretical orientation of research uses a cultural study approach through the theory of commodification, deconstruction. The method used in this research is qualitative method, qualitative descriptive and interpretive data analysis. This study found that cultural capital that has been transformed into economic capital is very clearly witnessed at the Patirthan Tirta Empul Temple arena. Based on the value study that Patirthan can be divided into three, namely, religious values, pragmatic values, and socio-economic values. The three components interact and compete with each other, but today pragmatic values and socio-economic values are more prominent
印度教徒为了宗教目的而饮用圣水的地方通常被称为帕蒂坦神庙。在巴厘岛的许多帕提坦神庙中,帕提坦提塔恩普尔神庙据称是在巴厘岛Kuno Sri Candra Bhaya Singha Warmadewa统治期间建造的,他在882 saka (960M)上发布了Manukraya铭文,并声明国王为两个称为“水中的提尔塔”的泉揭幕。务实,商品化是今天正在发展的一种现象,一切都可以出售和交易来获得金钱,所有的需求都可以得到满足。有了钱,所有由这种需求(消费主义)产生的新需求都可以被购买,以增加社会地位的象征。在全球化的今天,与过去的宗教活动相比,派提坦寺以赚钱活动为主。人们的思维方式从精神转向物质变得更加真实,现实表明文化资本已经转变为经济资本。本研究解决了以下几个问题:为什么会出现文化资本向经济资本的转变?这对这些人的生活有什么影响吗?研究的理论取向采用文化研究的方法,通过理论的商品化、解构。本研究使用的方法是定性方法,定性描述和解释数据分析。本研究发现,文化资本转化为经济资本的现象在帕提坦提尔塔恩普尔寺舞台上表现得非常明显。根据价值观的研究,帕蒂坦可以分为三个方面,即宗教价值观、实用价值观和社会经济价值观。这三者相互作用、相互竞争,但在今天,实用价值和社会经济价值更为突出
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引用次数: 0
Strengthening Marketing Access in Supporting the Management of Productive Economic Business in the Village Community of Sambipondok Sidayu Gresik 加强市场准入,支持三比蓬德村社区生产性经济业务的管理
Sukaris Sukaris, Budiyonos Budiyonos, Alkusani Alkusani
Increasing the role of the community in the development of productive economic enterprises must be part of efforts to advance the village in the context of rural entrepreneurship. With the demographic conditions of the village must be interpreted as a strength, the potential for innovation in how to build the village by pioneering the village "Eduwisata". The lack of success of village economic activities can occur because the community groups have not been involved comprehensively in every process of regional development, development and utilization of available resources in the region. Tourism villages are one potential that can be used as an alternative source of income for the community and will create the potential for the development of other productive economic enterprises. The implementation method of the activity explains the solutions offered to overcome the problems which include the management activities of this marketable productive business community by making improvements to the business marketing management process, among others in terms of: 1) Developing a marketing strategy that can be used to start the stages of marketing the designed tourism; 2) Strengthening understanding of digital marketing as an effort to support marketing strategies compiled in point 1; and Conduct training and assistance to partners to strengthen knowledge of tourism marketing so that tourist destinations become marketable. The results show the achievement of this community service activity with the strengthening of marketing management, specifically the strategy to market eduagrowisata products: 1) Knowledge and understanding of participants in marketing management, especially marketing strategies for business, proven that participants have strong motivation and how to manage themselves (management self) in successful / failed management in business; 2) Participants have been able to make market segmentation on the products offered; 3) The target of the business established by the village is also known, and; 4) The ideas positioning (positioning) the products have been understandable, especially alternative positioning proposed "traveled and charity" and "tourist begoan". Keywords—marketing acces; supporting management; productive economic business
加强社区在发展生产性经济企业方面的作用,必须是在农村创业的背景下促进村庄发展的努力的一部分。随着村庄的人口条件必须被解释为一种力量,创新的潜力如何通过开拓村庄“Eduwisata”来建设村庄。农村经济活动不成功的原因可能是社区群体没有全面参与区域发展、开发和利用区域现有资源的每一个过程。旅游村是一种潜力,可以作为社区的另一种收入来源,并将为发展其他生产性经济企业创造潜力。该活动的实施方法解释了提供的解决方案,以克服这些问题,包括通过改进企业营销管理过程,以克服这个可销售的生产性商业社区的管理活动,其中包括以下方面:1)制定营销战略,可用于开始营销设计旅游的阶段;2)加强对数字营销的理解,以支持第1点编制的营销策略;对合作伙伴进行培训和协助,加强旅游营销知识,使旅游目的地具有市场价值。研究结果表明,本次社区服务活动的成功离不开市场营销管理的加强,特别是营销eduagrowisata产品的策略:1)参与者对市场营销管理,特别是企业营销策略的认识和理解,证明了参与者在企业成功/失败的管理中具有很强的动机和如何管理自己(管理自我);2)参与者能够对所提供的产品进行市场细分;(3)村设立的业务目标也已知;4)产品的理念定位(定位)已经被理解,特别是另类定位提出了“旅游慈善”和“旅游开始”。Keywords-marketing acc;支持管理;生产性经济企业
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引用次数: 2
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Proceedings of the International Conference on Innovation in Research (ICIIR 2018) – Section: Economics and Management Science
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