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Marketing Mix and Destination Image, Case Study: Batu Caves as a Religious Destination 营销组合与目的地形象,案例研究:作为宗教目的地的拔都石窟
Pub Date : 2018-07-23 DOI: 10.6092/ISSN.2036-5195/7246
Tamil Arasi Paniandi, Ahmad Rasmi AlBattat, Maryam Bijami, Alfieyounna Alexander, Vinod Balekrisnan
Batu Caves become famous only after the limestone hills were recorded by colonial authorities in 1878. It was promoted as a place of worship and religious attraction. This study aims to find out the visitor satisfaction towards marketing mix (4P’s) and the destination image of Batu Caves. The data were derived from self–administered questionnaire consisted of structured questions related to the listed attributes. The survey was distributed during November 2016. The statistical package for social science (SPSS20) was used to analyze the data. Results showed that most of the respondents were satisfied with the Batu Caves marketing 4Ps, and had a favorable overall destination image and their visit was valuable. However, some of the tourists mentioned their negative feeling about the destination due to the maintenance activities and covering the lord Murugan Statue. Recommendations were made to increase the awareness and marketing campaign to attract more tourists, especially during the holy Thaipusam celebration.
在1878年殖民当局记录了石灰岩山丘之后,拔都洞穴才闻名于世。它被宣传为一个礼拜场所和宗教景点。本研究旨在了解游客对营销组合(4P)及八都石窟目的地形象的满意度。数据来源于自我管理问卷,由与所列属性相关的结构化问题组成。该调查于2016年11月进行。采用SPSS20社会科学统计软件包对数据进行分析。结果显示,大部分受访者对八都石窟营销4p感到满意,整体形象良好,旅游价值高。然而,一些游客提到了他们对目的地的负面感觉,因为维护活动和覆盖穆卢干勋爵雕像。提出了提高认识和营销活动以吸引更多游客的建议,特别是在神圣的泰普萨姆庆祝活动期间。
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引用次数: 7
Empirical Evidences on Foreign Tourist Demand Perception on Bucharest 布加勒斯特外国游客需求感知的实证研究
Pub Date : 2018-07-23 DOI: 10.6092/ISSN.2036-5195/7237
A. Lequeux-Dincă, M. Preda, A. Taloș
Tourism is one of the most dynamic economic sectors, largely influenced by consumer’s perception and overall satisfaction. Tourism destinations are very complex being determined by many attributes. They are often perceived before the visit and confirmed or contradicted as attractive places by tourists’ experiences which determine their loyalty toward them. Our study depicts the incoming tourists’ perception upon Bucharest, the elements leading to it and the degree into which they are satisfied and would come back. Literature research, official statistics and a survey addressed to in-bound tourists were the main sources for collecting data, further on quantitatively and qualitatively analyzed using appropriate software solutions in order to detach a before and an after visit opinion on Bucharest. The research results show the fact that a dominantly negative perception on the tourist destination of Bucharest, formed before the visit, suffers an obvious post-consume change. As a consequence of their positive experiences during the visit most incoming tourists declare their intent to include Romania on their list of future holiday destinations. These results may be used by both academics and practitioners as a valid argument for further in-depth marketing studies and better oriented branding and promotional strategies aiming tourism development for Bucharest.
旅游业是最具活力的经济部门之一,很大程度上受消费者感知和整体满意度的影响。旅游目的地是非常复杂的,由许多属性决定。游客通常在参观之前就已经意识到这些地方的吸引力,并通过他们的经历来证实或反驳,这些经历决定了他们对这些地方的忠诚度。我们的研究描述了入境游客对布加勒斯特的看法,导致它的因素以及他们满意和愿意回来的程度。文献研究、官方统计和针对入境游客的调查是收集数据的主要来源,进一步使用适当的软件解决方案进行定量和定性分析,以便分离布加勒斯特访问前后的意见。研究结果表明,游客在旅游前对布加勒斯特旅游目的地的负面认知占主导地位,在消费后发生明显变化。由于他们在访问期间的积极体验,大多数入境游客宣布他们打算将罗马尼亚列入他们未来度假目的地的名单。这些结果可以被学者和从业者用作进一步深入的营销研究和更好的定向品牌和促销策略,旨在为布加勒斯特旅游发展的有效论据。
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引用次数: 4
Risk Communication to Tourists: Towards the Definition of a Research Agenda for a more Effective Disaster Preparedness in Japan 向游客传达风险:为日本更有效的防灾准备制定研究议程
Pub Date : 2018-07-23 DOI: 10.6092/ISSN.2036-5195/8267
G. Aliperti, A. M. Cruz
The Japanese government has recently demonstrated interest in increasing tourists’ disaster preparedness. This is in part due to the need to develop an efficient disaster preparedness plan for the upcoming Olympic Games in 2020 that will be held in Tokyo. The aim of this paper is to present opportunities for future research able to facilitate a more effective risk communication between communicators and tourists regarding disaster preparedness information in Japan. The article is based on an analysis of the literature. The paper identifies research gaps in four main research topics including tourists’ risk information seeking process, cross cultural analysis, the role of tourism suppliers within the risk communication process, and comparison of mental models of communicators and tourists. Opportunities for further research are also provided.
日本政府最近对提高游客的备灾能力表现出了兴趣。这在一定程度上是因为需要为即将在东京举行的2020年奥运会制定有效的备灾计划。本文的目的是为未来的研究提供机会,以促进传播者和游客之间就日本的备灾信息进行更有效的风险沟通。这篇文章是基于对文献的分析。本文在游客风险信息寻求过程、跨文化分析、旅游供应商在风险沟通过程中的作用、传播者与游客心理模型的比较等四个主要研究课题上发现了研究空白。还提供了进一步研究的机会。
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引用次数: 10
The effect of tourism risk dimensions on foreign tourists satisfaction and loyalty: mediating role of destination image (case study Ardabil city). 旅游风险维度对外国游客满意度和忠诚度的影响:目的地形象的中介作用(以阿达比尔市为例)
Pub Date : 2018-07-23 DOI: 10.6092/ISSN.2036-5195/7207
B. A. Nouri, H. Ebrahimpour, M. H. Zadeh, Monireh Banghinie, M. Soltani
Generally speaking, tourists avoid traveling to risky tourism destinations and, instead, choose destinations with lower perceived risk. Therefore, the perceived risks of travel to tourism destinations can be considered as one of the most important deterrents to travel to tourism destinations which can affect tourists' behavior. This research intends to examine the impact of tourism risk dimensions on the consequences of the behavior of tourists, namely their satisfaction and loyalty, and analyze the mediating role of destination image in this relationship. Statistical population of the research consists of foreign tourists who have traveled to Ardabil and, owing to the limited number of foreign tourists, 186 subjects have been selected as the sample based on the Morgan table. Standard questionnaire is used to measure all variables and data analysis is performed based on structural equation modeling and LISREL software. The results show that tourism risk indicators including financial, economic, social and cultural, psychological, environmental, health, political and technological risks influence foreign tourists' mental image of tourism destination in Iran. Moreover, the mediating role of destination University of Mohaghegh Ardabilimage was confirmed in the relationship between all aspects of tourism risk and the satisfaction and loyalty of foreign tourists in Iran. The findings of this research can provide policy makers and planners of tourism industry in Iran with appropriate strategies in order to reduce tourism risk and improve destination image, satisfaction and loyalty of foreign tourists.
一般来说,游客会避免前往风险较高的旅游目的地,而选择感知风险较低的目的地。因此,旅游目的地的感知风险可以被认为是旅游目的地最重要的威慑因素之一,它可以影响游客的行为。本研究旨在探讨旅游风险维度对游客行为后果(满意度和忠诚度)的影响,并分析目的地形象在这一关系中的中介作用。本研究的统计人口为到过阿达比尔旅游的外国游客,由于外国游客数量有限,根据Morgan表选取了186名受试者作为样本。采用标准问卷对各变量进行测量,基于结构方程建模和LISREL软件进行数据分析。结果表明,金融、经济、社会文化、心理、环境、健康、政治和技术风险等旅游风险指标影响着外国游客对伊朗旅游目的地的心理形象。此外,目的地大学mohaghgh Ardabilimage在旅游风险各方面与外国游客在伊朗的满意度和忠诚度之间的关系中的中介作用得到了证实。本研究结果可为伊朗旅游产业的决策者和规划人员提供适当的策略,以降低旅游风险,提升外国游客的目的地形象、满意度和忠诚度。
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引用次数: 4
Does Terrorism have a Limited Impact on International Investments in Tourism? Some Theoretical Considerations 恐怖主义对国际旅游投资的影响有限吗?一些理论上的考虑
Pub Date : 2018-07-23 DOI: 10.6092/ISSN.2036-5195/7556
M. Radić, M. Barišić
Foreign direct investment (FDI) in tourism is a catalyst for a number of positive changes within the economy of the host country and reflect positively on economic growth. Therefore, it is in the interest of many countries to attract foreign investors, which is especially prevalent in developing countries. At the same time, the 21st century is marked by major changes in terms of safety, influencing the appearance of the contemporary international terrorism. Terrorism has many direct and indirect effects and is influenced by mass media, reflects on changes in behaviour patterns of modern tourists, including the movement of tourist flows as well as flows of FDI into tourism. Tourism, FDI and security are three very interrelated concepts. The purpose of this paper is to explore to what extent uncertainty, primarily in the form of terrorism, affects FDI in tourism. It should also be borne in mind that the picture of the risky countries in the conditions of global uncertainty changes very rapidly and in such circumstances each destination may potentially become risky. Existing research on terrorism and foreign direct investment in tourism are scarce and give different results.
旅游业的外国直接投资是东道国经济内部若干积极变化的催化剂,并对经济增长产生积极影响。因此,吸引外国投资者符合许多国家的利益,这在发展中国家尤其普遍。与此同时,21世纪在安全方面发生了重大变化,影响了当代国际恐怖主义的出现。恐怖主义有许多直接和间接的影响,受到大众传播媒介的影响,反映了现代游客行为模式的变化,包括游客流量的流动以及外国直接投资进入旅游业的流量。旅游、外国直接投资和安全是三个相互关联的概念。本文的目的是探讨不确定性,主要是恐怖主义的形式,在多大程度上影响旅游业的外国直接投资。还应铭记,在全球不确定的情况下,风险国家的情况变化非常迅速,在这种情况下,每个目的地都可能变得危险。现有的关于恐怖主义与旅游外商直接投资的研究较少,得出的结果也不尽相同。
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引用次数: 4
A New Era for Urban Tourism? The Case of Venice, Italy 城市旅游的新时代?威尼斯案,意大利
Pub Date : 2018-07-23 DOI: 10.6092/ISSN.2036-5195/8225
Domokos Benjamin Horváth
In the last decades a number of studies have dealt with the negative impacts of tourism, still, there is a lack of research that explains why these impacts have emerged. The present article addresses this research gap, and after the identification of the different impacts, attempts to explore the reasons for their emergence through the case of Venice. Given that certain tourism impacts have been the focus of recent protests of Venetian residents, the article also tries to explore the connections between tourism-related issues and social movements that is, the reasons behind these demonstrations. The study is based on qualitative interviews with opinion leaders from local (Venetian), regional (Veneto Region) and international (European Union) levels.
在过去的几十年里,一些研究已经处理了旅游业的负面影响,但是,仍然缺乏研究来解释为什么这些影响会出现。本文填补了这一研究空白,并在确定了不同的影响之后,试图通过威尼斯的案例来探讨其出现的原因。鉴于某些旅游影响一直是威尼斯居民最近抗议活动的焦点,本文也试图探讨旅游相关问题与社会运动之间的联系,即这些示威活动背后的原因。该研究基于对当地(威尼斯)、区域(威尼托大区)和国际(欧盟)意见领袖的定性访谈。
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引用次数: 1
Analysis Dimensions of City Destination Character and Image Positioning 城市目的地特征维度分析与形象定位
Pub Date : 2018-07-23 DOI: 10.6092/ISSN.2036-5195/8134
G. Andersson, S. Abbasian
City tourism, with its unique character and image, has increased considerably over the last decades. At the same time, the complexity of destination development and image marketing has increased, and there is a lack of analysis tools for image positioning. The purpose is to investigate city destination image and character as prerequisites for destination mar­keting and development and how the image and character position can be analysed. City destination character, visitor destination image and visitor segments are used as the main theoretical framework.  An exploratory qualitative study approach has been chosen with an image case study of destination Stockholm. Qualitative interviews were conducted with the visitor segment international students and destination specialists. The study shows that desti­nation specialists have assessed a combination of city destination characteristic areas, which can be developed. Furthermore, visitors have a mind­set of several image aspects and holistic expressions for city destinations that can be used in destination marketing to change the current image position into the desired one. In order to determine a desired position, six analysis dimensions have been found useful: Desired positioning, Demand and supply, Visitor segmentation, Destination generalisation, Visit process and Expression type. The analysis dimensions are based on relevant dichotomous aspects. The effects of the used dimensions are called “positioning leverage effects”, and their main aim is to obtain a competitive advantage and to differentiate to other destinations.
城市旅游业以其独特的特点和形象,在过去的几十年里有了很大的发展。同时,目的地开发和形象营销的复杂性增加,缺乏形象定位的分析工具。目的是探讨城市目的地形象和特征作为目的地营销和发展的前提条件,以及如何分析城市目的地形象和特征的定位。以城市目的地特征、游客目的地形象和游客细分为主要理论框架。本文选择了一种探索性质的研究方法,并对目的地斯德哥尔摩的图像进行了案例研究。对游客部分、国际学生和目的地专家进行了定性访谈。研究表明,目的地专家已经评估了城市目的地特征区域的组合,这些区域可以开发。此外,游客对城市目的地的形象有几个方面的思维定势和整体表达,可以在目的地营销中使用,将当前的形象位置转变为期望的形象位置。为了确定一个期望的位置,六个分析维度被发现是有用的:期望定位,需求和供应,游客细分,目的地概括,访问过程和表达类型。分析维度基于相关的二分类方面。所使用的维度的效果被称为“定位杠杆效应”,其主要目的是获得竞争优势,并与其他目的地区分开来。
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引用次数: 2
Santurismo: The Commodification of Santería and the Touristic Value of Afro-Cuban Derived Religions in Cuba Santurismo: Santería的商品化和古巴非裔衍生宗教的旅游价值
Pub Date : 2018-05-23 DOI: 10.6092/ISSN.2036-5195/7775
Julia Rausenberger
Santurismo ( Santeria + Turismo ) refers to the popular formula of Afro-Cuban religions and tourism and initially served the Cuban government in the 1960s to promote Santeria as a folkloric product of Cuban identity through staged performances in touristic surroundings. Gradually, it became a coping strategy by Cuban people to deal with political and economic hardship during the Special Period in the 1990s which led to the emergence of diplo-santeria by so-called jinetero-santeros . While the continuous process of commodification of Cuban Santeria is marked by local social, economic and political influences, it also relates to current tendencies in comparable religious and spiritual phenomena at a global level. This research paper is based on an extensive literature review as well as on ethnographic fieldwork conducted in Cuba in 2016. It aims at showing in which ways Afro-Cuban religions have worked their way up from a stigmatized and persecuted religious system to a widely valorized religion in the spiritual and touristic sphere. While warning for the consequences of its commodification, it also shows that, over time, Santeria has proved to serve as a weapon for resistance and struggle, which is still ongoing in Cuban society today.
santerismo (Santeria + Turismo)指的是古巴黑人宗教和旅游业的流行公式,最初是在20世纪60年代为古巴政府服务,通过在旅游环境中举办表演来推广Santeria作为古巴身份的民俗产品。它逐渐成为古巴人民在1990年代特别时期对付政治和经济困难的一种应付策略,这导致所谓的“金德罗-桑特罗”的“外交庇护”的出现。虽然古巴萨特里亚的持续商品化进程受到当地社会、经济和政治的影响,但它也与目前在全球一级类似宗教和精神现象的趋势有关。本研究论文基于广泛的文献综述以及2016年在古巴进行的民族志实地调查。它的目的是展示非裔古巴宗教是如何从一个受到侮辱和迫害的宗教制度发展成为一个在精神和旅游领域得到广泛重视的宗教的。在警告其商品化后果的同时,它也表明,随着时间的推移,桑特里亚已被证明是抵抗和斗争的武器,这种斗争今天仍在古巴社会中进行。
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引用次数: 2
Sacred Landscape for a Global Approach 全球方法的神圣景观
Pub Date : 2018-05-23 DOI: 10.6092/ISSN.2036-5195/7913
O. Niglio
The sacred values of the landscape and their meaning depend on the cultural contexts of reference that over time have consolidated or modified traditions, rituals and beliefs. The sacredness of the landscape has no connection with materiality except with the sensory perception that helps man to feel and know what can not be touched. The sacred landscape establishes the relationship between man and nature, through an aesthetic in which it is not always possible to find a rational dimension. A relationship that persists in the territory with the ability to acquire a greater degree of sustainability than other properties. The fear on the part of UNESCO and of the religious and secular communities of a weakening of this heritage requires facing the concept of "sacred value", starting from a refraiming of the sacred landscape, the “Property of Religious Interest (PRI)”, expression of a very rich cultural and natural biodiversity. Are the sacred landscapes at risk? Where and why? Is it possible rewriting the landscape or not? What is the behavior of local communities and different target users? The contribution aims to analyze the concept of "sacred value" of the landscape with the support also of some significant examples taken from different cultural and geographical areas, very important case studies for a qualitative methodology with a global approach.
景观的神圣价值及其意义取决于参考的文化背景,随着时间的推移,这些文化背景巩固或修改了传统、仪式和信仰。景观的神圣性与物质性无关,只是与帮助人们感知和知道什么是不可触摸的感官知觉有关。神圣的景观建立了人与自然之间的关系,通过审美,它并不总是可能找到一个合理的维度。与其他物业相比,这种关系在该地区持续存在,能够获得更大程度的可持续性。联合国教科文组织以及宗教和世俗团体对这一遗产削弱的担忧需要面对“神圣价值”的概念,从重新定义神圣景观,“宗教利益财产(PRI)”开始,表达了非常丰富的文化和自然生物多样性。这些神圣的风景正处于危险之中吗?在哪里,为什么?是否有可能改写景观?当地社区和不同目标用户的行为是什么?这篇文章的目的是分析景观的“神圣价值”概念,并以来自不同文化和地理区域的一些重要例子为支持,这是一种具有全球方法的定性方法的非常重要的案例研究。
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引用次数: 0
The Sacred Landscape of Ainu Culture and its Cultural Landscapes: Case Study on the Conservation Strategy in Biratori City, Hokkaido 阿伊努文化的神圣景观及其文化景观——以北海道比拉托里市保护策略为例
Pub Date : 2018-05-23 DOI: 10.6092/ISSN.2036-5195/7725
H. Yoshihara, N. Inoue
The primary aim of this paper is to outline the cultural landscapes associated with the Ainu people and their culture, as well as the characteristics of tourism leveraging these landscapes, in Biratori Town in the Hidaka region of Japan’s Hokkaido Prefecture. Such landscapes incorporate, as an integral part, sacred places of the Ainu, an indigenous people of Japan located mainly in Hokkaido. In particular, the Cultural Landscape along the Sarugawa River Resulting from Ainu Tradition and Modern Settlement has been designated as an Important Cultural Landscape by the Japanese government. Initiatives to preserve and utilize cultural landscapes associated with the Ainu as cultural properties enhance the value of local landscapes, and also have major significance as part of a regional promotion policy and motions for ethnic communities. Section 1 begins with an outline of sacred places in traditional Ainu culture based on examples, and details previous relevant research and studies. This is followed by a summary of views regarding the meanings of the words “sacred” and “places” and related concepts. In Section 2, the overall initiatives taken to preserve sacred places and cultural landscapes, in consideration of the relationship between such places and development of the region’s cultural landscapes, are discussed. Section 3 illustrates the involvement of local residents in cultural tourism leveraging cultural landscapes and details the prospects and challenges that lie ahead. It was only after the 1997 enactment of the Ainu Culture Promotion Act that national and local government policies on the Ainu began to change drastically from the forced assimilation implemented in the Meiji period to an approach involving Ainu cultural promotion. In addition, only relatively recently (2004) the Act on Protection of Cultural Properties was amended to cover cultural landscapes, and a limited research has been conducted connecting Ainu culture and cultural landscapes. As a result, sacred places and cultural landscapes of the indigenous Ainu people, which are based on their unique traditional view of nature (e.g., the concept that nothing descends to the earth from the world of the deities without a job to do), have rarely been highlighted as valuable cultural heritage sites either in Japan or elsewhere. Against this background, Biratori Town seeks to implement its own measures and projects for the preservation of cultural landscapes associated with the Ainu in keeping with national policies. The town promotes cultural tourism programs, eco-tourism courses and other projects in which the Ainu culture’s preservers play central roles, while working to improve the quality of local cultural resources in collaboration with the Ministry of Land, Infrastructure, Transport and Tourism, the Agency for Cultural Affairs, the Forestry Agency and other national government bodies. One of the main pillars of these initiatives is the preservation and utilization of cultural lands
本文的主要目的是概述与阿伊努人及其文化相关的文化景观,以及利用这些景观的旅游特征,在日本北海道县飞高地区的比托里镇。这些景观将主要居住在北海道的日本土著阿伊努人的圣地作为不可分割的一部分。特别是,由阿伊努人传统和现代定居形成的Sarugawa河沿岸文化景观被日本政府指定为重要文化景观。保护和利用与阿伊努人有关的文化景观作为文化财产的倡议提高了当地景观的价值,并且作为区域促进政策和民族社区运动的一部分也具有重要意义。第一部分以实例为基础,概述了传统阿伊努文化中的圣地,并详细介绍了之前的相关研究。接下来是关于“神圣”和“地方”以及相关概念的含义的观点总结。在第2节中,考虑到圣地和文化景观与该地区文化景观发展之间的关系,讨论了保护圣地和文化景观的总体举措。第3部分说明了当地居民利用文化景观参与文化旅游,并详细说明了未来的前景和挑战。直到1997年《阿伊努文化促进法》颁布后,国家和地方政府对阿伊努人的政策才开始从明治时期的强制同化转变为涉及阿伊努文化推广的方法。此外,直到最近(2004年)才对《文化财产保护法》进行了修订,以涵盖文化景观,并且对阿伊努文化与文化景观之间的联系进行了有限的研究。因此,无论是在日本还是在其他地方,基于土著阿伊努人独特的传统自然观(例如,没有什么东西是无事可做而从神灵的世界降至人间的观念)的圣地和文化景观很少被列为有价值的文化遗产。在这种背景下,比托里镇设法执行自己的措施和项目,按照国家政策保护与阿伊努人有关的文化景观。该镇推动文化旅游项目、生态旅游课程和其他项目,阿伊努文化保护者在这些项目中发挥核心作用,同时与土地、基础设施、交通和旅游部、文化局、林业局和其他国家政府机构合作,努力提高当地文化资源的质量。这些倡议的主要支柱之一是保护和利用与阿伊努人文化有关的文化景观;其他支柱包括复兴阿伊努文化,重点关注生活方式和促进区域发展,同时鼓励阿伊努人和其他当地居民积极参与,并与专家合作。这些倡议形成并扩大了当今社会环境的基础,以保护涉及神圣场所(例如ci-nomi-sir)和神圣景观的宗教活动。这表明,以传统阿伊努精神文化为基础的传统阿伊努人生活空间有潜力支持各种形式的倡议和关系,并作为民族和谐空间维持下去。作者希望与阿伊努文化相关的文化景观将被视为国际和跨学科研究与实践的主要趋势的一部分,并希望研究将在这一研究领域取得进展。
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引用次数: 1
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Almatourism-Journal of Tourism Culture and Territorial Development
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