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Addressable TV Advertising Enhances Advertising Effectiveness 可寻址电视广告提高广告效果
IF 0.9 Q3 Social Sciences Pub Date : 2023-07-13 DOI: 10.15388/omee.2023.14.98
Sofia Gumilevskaya, J. Devlin, Daniel Richardson, Habiba Diab, Zutao Liu, Phoebe Casey-Miller
As TV consumption evolves from traditional linear programming to more on-demand viewing, advertising is also changing, seeking to tailor content to best match the interests of viewers. Addressable advertising is an interactive form of advertising that combines online data personalization with on-demand TV content with the aim of addressing individual viewers and improving advertising outcomes. This study investigated whether audience engagement with advertising (indexed by self-report liking, attention, and memory for an advertisement) was affected by addressability and the screen size on which the content was viewed. Using a limited capacity model of information processing and the elaboration likelihood model as its theoretical bases as well as a physiological measure of attention, we found that people both prefer and remember addressable advertisements more than those that are not relevant to them. In addition, viewing advertisements on large screens improved attention and retention for the content relative to smaller screens.
随着电视消费从传统的线性节目发展到更多的点播,广告也在发生变化,寻求定制最符合观众兴趣的内容。可寻址广告是一种互动式广告形式,将在线数据个性化与点播电视内容相结合,旨在面向个人观众并改善广告效果。这项研究调查了受众对广告的参与度(根据广告的自我报告喜好、注意力和记忆进行索引)是否受到可寻址性和观看内容的屏幕大小的影响。使用信息处理的有限容量模型和精化可能性模型作为其理论基础,并使用注意力的生理测量,我们发现人们更喜欢和记住可寻址广告,而不是那些与他们无关的广告。此外,与小屏幕相比,在大屏幕上观看广告提高了内容的关注度和保留率。
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引用次数: 0
MOOCs: The Factors Impacting Learners’ Continuance Intention, the Intention to Complete or Cancel a Course MOOCs:影响学习者继续学习意愿、完成或取消课程意愿的因素
IF 0.9 Q3 Social Sciences Pub Date : 2023-07-13 DOI: 10.15388/omee.2023.14.91
Karina Adomavičiūtė, V. Dikčius, Ignas Zimaitis
The growing popularity of massive open online courses (MOOCs), especially during the COVID-19 pandemic, has attracted significant attention from researchers and businesses. Though many studies have investigated what motivates learners’ continuance intention, it is no less important to reveal the factors that lead to course completion or cancellation. The aim of this study is to reveal the factors impacting three different e-learning behaviour intentions– continuance intention, the intention to complete, and the intention to cancel MOOCs – by applying the theory of planned behaviour (TPB) and the technology acceptance model (TAM). Based on a survey of 299 respondents, it was revealed that the TAM only explains continuance intention but cannot be fully employed to predict two other e-learning behavior intentions. Also, participants’ support and self-efficacy, being a part of the TPB model, had an influence on the intention to complete the course, while they did not affect continuance intention. Only participants’ support had a moderate positive impact on the intention to cancel it. Moreover, it was revealed that continuance intention positively impacted the intention to complete and negatively impacted the intention to cancel the course. This expands the body of knowledge about learners’ motivations for three different e-learning behaviour intentions and has managerial implications for their development in emerging economies.
大规模在线开放课程(MOOCs)的日益普及,尤其是在新冠疫情期间,引起了研究人员和企业的极大关注。虽然许多研究都探讨了学习者继续学习意愿的动机,但揭示导致课程完成或取消的因素同样重要。本研究旨在运用计划行为理论(TPB)和技术接受模型(TAM),揭示三种不同的网络学习行为意向——继续意向、完成意向和取消意向——的影响因素。通过对299名受访者的调查发现,TAM仅能解释延续意向,而不能完全用于预测另外两种网络学习行为意向。此外,作为TPB模型的一部分,参与者的支持和自我效能感对完成课程的意愿有影响,而对继续课程的意愿没有影响。只有参与者的支持对取消计划的意向有适度的积极影响。研究还发现,继续学习意愿对完成课程的意愿有正向影响,对取消课程的意愿有负向影响。这扩展了关于三种不同电子学习行为意图的学习者动机的知识体系,并对其在新兴经济体的发展具有管理意义。
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引用次数: 0
What Kind of “Green” do the Guests Want? An Exploration of Adoption of Luxury Hotel Green Room Attributes 客人想要什么样的“绿色”?豪华酒店绿色客房属性采用的探索
IF 0.9 Q3 Social Sciences Pub Date : 2023-07-13 DOI: 10.15388/omee.2023.14.94
D. Arisandi, Fei Gao (Phoebe), Chin Moi Loh
This study aims to provide insights for sustainability initiatives in Singapore luxury hotels. We explore the impact of green room attributes toward guests’ satisfaction and hotel selection. We surveyed 387 respondents to identify their preferences for green room attributes. Among different green room attributes, we find that younger travelers are satisfied with cloth laundry bags, while older travelers appreciate wooden keys. A female guest is more likely to enjoy eco-friendly food and beverages amenities, while a male guest is more likely to appreciate motion or occupancy sensors. With regard to choosing a hotel, those traveling for leisure and at an older age ranked service quality as more important. Female travelers appreciate cleanliness compared to room rates, and those with higher education ranked sustainability initiatives higher. The analysis of demographic factors can be referenced by the hospitality industry practitioners and the hoteliers of luxury hotels operators when they plan to implement green room features or marketing strategies targeted to a specific segment of customers. As for the greater aim, the research contributes to the literature that focuses on the rise of green consumption to support global sustainability initiatives.
本研究旨在为新加坡豪华酒店的可持续发展举措提供见解。我们探讨了绿色房间属性对客人满意度和酒店选择的影响。我们调查了387名受访者,以确定他们对绿色房间属性的偏好。在不同的绿房属性中,我们发现年轻的旅客更满意布质洗衣袋,而年长的旅客则更喜欢木质钥匙。女性客人更喜欢环保食品和饮料设施,而男性客人更喜欢运动或占用传感器。在选择酒店方面,休闲旅游和高龄旅游的人更看重服务质量。与房价相比,女性游客更喜欢清洁,受过高等教育的女性对可持续发展的评价更高。人口统计因素的分析可以为酒店业从业者和豪华酒店运营商的酒店经营者在计划实施针对特定细分客户的绿色房间功能或营销策略时提供参考。至于更大的目标,该研究有助于关注绿色消费的兴起以支持全球可持续发展倡议的文献。
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引用次数: 0
Impacts of Store Trust Antecedents on Willingness to Disclose Personal Data in Online Shopping 商店信任前提对网上购物中个人数据披露意愿的影响
IF 0.9 Q3 Social Sciences Pub Date : 2023-07-13 DOI: 10.15388/omee.2023.14.90
S. Urbonavičius, Mindaugas Degutis, Ignas Zimaitis, V. Skare
Personal data disclosure is crucially important to modern business, and specifically – to online stores. It is largely predicted by the willingness to disclose personal data that significantly varies among emerging economies due to impacts of numerous factors. One of the important factors that impacts willingness to disclose personal data in online shopping is trust in an online store. However, the importance of trust in a store partly occurs because it mediates effects of other antecedents. This study conceptualizes three groups of important antecedents: personal, infrastructural and store-related factors. The study tests indirect effects of the most typical factors from each group: general trust (personal factor), legal regulations (infrastructural factor) and presence of an off-line selling channel in addition to the online channel offered by a store (e-store factor) on willingness to disclose personal data online. The findings show that all these factors, mediated by store trust, have significant positive effects on willingness to disclose personal data. The findings contribute to the knowledge of the groups of factors that impact willingness to disclose personal data online and help to set directions for future research.
个人数据披露对现代商业至关重要,尤其是对在线商店。这在很大程度上是由个人数据披露的意愿来预测的,由于众多因素的影响,新兴经济体之间的个人数据披露意愿存在显著差异。影响在网上购物中披露个人资料意愿的重要因素之一是对网上商店的信任。然而,信任在商店中的重要性在一定程度上是因为它调解了其他前因的影响。本研究概念化了三组重要前因:个人因素、基础设施因素和商店相关因素。该研究测试了每组中最典型因素的间接影响:一般信任(个人因素)、法律法规(基础设施因素)以及除了商店提供的在线渠道之外是否存在线下销售渠道(电子商店因素)对在线披露个人数据的意愿的影响。研究结果表明,在商店信任的中介作用下,这些因素对个人信息披露意愿有显著的正向影响。这些发现有助于了解影响在线披露个人数据意愿的因素组,并有助于为未来的研究设定方向。
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引用次数: 1
Should Your Chatbot Joke? Driving Conversion Through the Humour of a Chatbot Greeting 你的聊天机器人应该开玩笑吗?驾驶转换通过聊天机器人问候的幽默
IF 0.9 Q3 Social Sciences Pub Date : 2023-07-13 DOI: 10.15388/omee.2023.14.89
Vaida Lekaviciute, V. Auruškevičienė, J. Reardon
Despite the increasing number of companies employing chatbots for tasks that previously needed human involvement, researchers and managers are only now beginning to examine chatbots in customer-brand relationship-building efforts. Not much is known, however, about how managers could modify their chatbot greeting, especially incorporating humour, to increase engagement and foster positive customer–brand interactions. The research aims to investigate how humour in a chatbot welcome message influences customers’ emotional attachment and conversion-to-lead through the mediating role of engagement. The findings of the experiment indicate that conversion-to-lead and emotional attachment rise when chatbots begin with a humorous (vs neutral) greeting. Engagement mediates this effect such that a humorous (vs neutral) greeting sparks engagement and thus makes users more emotionally attached and willing to give out their contact information to the brand. The study contributes to the existing research on chatbots, combining and expanding previous research on human–computer interaction and, more specifically, human–chatbot interaction, as well as the usage of humour in conversational marketing contexts. This study provides managers with insight into how chatbot greetings can engage consumers and convert them into leads.
尽管越来越多的公司使用聊天机器人执行以前需要人工参与的任务,但研究人员和管理人员现在才开始在客户品牌关系建设工作中研究聊天机器人。然而,对于管理者如何修改他们的聊天机器人问候语,尤其是融入幽默,以提高参与度并促进积极的客户-品牌互动,目前还知之甚少。该研究旨在调查聊天机器人欢迎信息中的幽默如何通过参与的中介作用影响客户的情感依恋和引导转化。实验结果表明,当聊天机器人以幽默(与中性)的问候开始时,转化为领导和情感依恋会增加。参与度调节了这种效果,幽默(与中性)的问候会激发参与度,从而使用户更加情感依恋,并愿意向品牌提供他们的联系信息。这项研究对现有的聊天机器人研究做出了贡献,结合并扩展了之前对人机交互的研究,更具体地说,是对人与聊天机器人交互的研究以及幽默在对话营销环境中的使用的研究。这项研究让管理者深入了解聊天机器人问候语如何吸引消费者并将其转化为线索。
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引用次数: 0
The Role of Health-Consciousness and De-stress Motivation on Travel Desire and Intention 健康意识和减压动机对旅游欲望和意向的影响
IF 0.9 Q3 Social Sciences Pub Date : 2023-07-13 DOI: 10.15388/omee.2023.14.93
Rasuole Andruliene, S. Urbonavičius
Health-consciousness is an important reason for travelling to resorts that offer health and wellness services. Additionally, during stressful periods, health-consciousness may trigger de-stress motivation, which is another reason to travel to destinations that help exiting from the stressful conditions. The post-pandemic context presents a situation in which health-consciousness, together with de-stress motivation, could play an important role for travelling to nearby resorts, the services of which together with opportunities to socialize could be seen as desired objectives. However, evidence on the impact of de-stress motivation on desire and intention to travel in post-restriction period is scarce, presenting a notable research gap. This gap is addressed with modelling on the basis of goal-directed behaviour that predicts travelling with the consideration of travel desire and travel intentions. This study concentrates on the impact of health-consciousness and de-stress motivation on desire and intention to travel, with the analysis of data collected from 793 respondents in Lithuania. It was found that health-consciousness and de-stress motivation are positively related to each other and have a significant impact on both travel desire and intention.
健康意识是前往提供健康和身心健康服务的度假村的重要原因。此外,在压力时期,健康意识可能会激发减压动机,这也是前往有助于摆脱压力的目的地的另一个原因。在疫情后的背景下,健康意识和减压动机可以在前往附近度假胜地的旅行中发挥重要作用,度假胜地的服务和社交机会可以被视为理想的目标。然而,关于减压动机对后限制期旅行欲望和意图的影响的证据很少,存在显著的研究空白。这一差距是通过基于目标导向行为的建模来解决的,该行为在考虑旅行愿望和旅行意图的情况下预测旅行。本研究通过分析立陶宛793名受访者的数据,重点研究健康意识和减压动机对旅行欲望和意图的影响。研究发现,健康意识和减压动机呈正相关,对旅行欲望和意图都有显著影响。
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引用次数: 0
Travel Intention and Travel Behaviour in the Post-Pandemic Era: Evidence from Vietnam 大流行后时代的旅行意向和旅行行为:来自越南的证据
IF 0.9 Q3 Social Sciences Pub Date : 2023-05-29 DOI: 10.15388/omee.2023.18.87
Duong Tien Ha My, Tung Le Thanh
Tourism is on the pathway of returning and contributes to the economic development of many countries. Understanding the decision-making process of tourism customers in the post-pandemic context is crucial for a strong recovery of the tourism sector. The paper aims to identify the determinants of travel intention and the link between travel intention and travel behaviour in the post-COVID-19 pandemic period. A total number of 431 questionnaires regarding the individual behaviour of Vietnamese travellers were collected. The empirical results reveal that electronic word of mouth, crisis management, and destination image in COVID have positive relationships with travel intention. Besides, travel intention is positively linked with the customers’ travel behaviour during the post-pandemic era. By contrast, the results do not support the conclusion regarding the relationship between risk communication, the healthcare system, non-pharmaceutical interventions and the travel intention of customers. Finally, the practical implications are included for enhancing a faster recovery process of the tourism sector.
旅游业正在复苏,并为许多国家的经济发展做出了贡献。了解大流行后背景下旅游客户的决策过程对于旅游业的强劲复苏至关重要。本文旨在确定后covid -19大流行时期旅行意愿的决定因素以及旅行意愿与旅行行为之间的联系。共收集了431份关于越南旅行者个人行为的问卷。实证结果显示,新冠疫情下的电子口碑、危机管理和目的地形象与旅游意愿呈正相关。此外,在疫情后时代,旅行意愿与客户的旅行行为呈正相关。而对于风险沟通、医疗系统、非药物干预与顾客旅游意愿之间的关系,研究结果并不支持上述结论。最后,对加快旅游业恢复进程的实际影响也包括在内。
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引用次数: 0
Customer Empowerment and Engagement Behaviours Influencing Value for FinTech Customers: An Empirical Study from India 客户授权和参与行为对金融科技客户价值的影响:来自印度的实证研究
IF 0.9 Q3 Social Sciences Pub Date : 2023-05-29 DOI: 10.15388/omee.2023.14.83
Archana Nayak Kini, Savitha Basri
The article aims to study the impact of consumer empowerment on customer engagement behaviours (CEBs) and their effect on customer value in the FinTech industry of India. A cross-sectional analytical study was carried out to collect data from 380 Indian FinTech app users using a survey questionnaire. The Partial Least Square Structural Equation Modelling (PLS-SEM) method was applied to test the conceptual model. This is one of the first research studies during the COVID-19 pandemic to show that customer-empowered behaviours predict positive CEBs such as reviews and testimonials, which then contribute to customer value. The indirect effects indicate that CEB mediates the relationship between customer empowerment and value. This study also operationalizes and validates customer engagement behaviour as a formative higher-order construct formed by four dimensions such as customers’ social media influence, form/modality, the scope and channel of engagement. To create customer value, FinTech practitioners and e-marketers should foster online communities and identify and manage customers’ need for control and empowerment for a particular service or product under study thus guiding them in designing customized marketing strategies. The study directs academicians and researchers to build engagement models that can enforce positive CEBs namely e-word of mouth, customer reviews and testimonials.
本文旨在研究印度金融科技行业消费者赋权对客户参与行为的影响及其对客户价值的影响。进行了一项横断面分析研究,使用调查问卷收集了380名印度金融科技应用程序用户的数据。采用偏最小二乘结构方程建模(PLS-SEM)方法对概念模型进行了检验。这是新冠肺炎大流行期间最早的研究之一,表明客户授权行为可以预测积极的CEB,如评论和证明,从而促进客户价值。间接效应表明,行政首长协调会对客户赋权和价值之间的关系进行了调解。本研究还将客户参与行为作为一种形成性的高阶结构进行了操作和验证,该结构由客户的社交媒体影响力、形式/模式、参与的范围和渠道等四个维度形成。为了创造客户价值,金融科技从业者和电子营销人员应培养在线社区,识别和管理客户对所研究的特定服务或产品的控制和授权需求,从而指导他们设计定制的营销策略。该研究指导学者和研究人员建立参与模型,以实施积极的CEB,即电子口碑、客户评价和推荐。
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引用次数: 0
The Role of Entrepreneurial Orientation and Learning on the Performance of Junior Enterprises 创业导向与学习对青年企业绩效的影响
IF 0.9 Q3 Social Sciences Pub Date : 2023-05-29 DOI: 10.15388/omee.2023.14.84
Jeferson Carlin Dos Santos, Hermes Moretti Ribeiro da Silva, Gustavo Hermínio Salati Marcondes de Moraes, Fernanda Cortegoso de Oliveira Frascareli
This study aims to develop a model that analyzes the influence of learning orientation (LO) and entrepreneurial orientation (EO) as antecedents of performance in junior enterprises (JEs). To this end, a research model was developed and tested through a survey of a sample of 235 presidents of Brazilian Junior Enterprises. Through the Structural Modeling Equation (SME) technique, the effects of each of the variables on the performance of JEs were evaluated. The results indicate that both the EO and LO dimensions have a positive impact on the performance of this type of a company. Therefore, this study advances the understanding of the impact of strategic dimensions in a new context, as well as making direct contributions to these companies and other interested parties to use the results presented to support the construction of new strategies for improving performance.
本研究旨在建立一个模型,分析学习导向(LO)和创业导向(EO)作为前因对初级企业绩效的影响。为此目的,开发了一个研究模型,并通过对235名巴西青年企业总裁的抽样调查进行了检验。通过结构建模方程(SME)技术,评估了每个变量对JEs性能的影响。结果表明,EO和LO两个维度对这类公司的绩效都有正向影响。因此,本研究推进了对战略维度在新背景下的影响的理解,并为这些公司和其他利益相关方使用所提出的结果来支持构建改善绩效的新战略做出了直接贡献。
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引用次数: 0
Global Value Chain and Total Factor Productivity in Africa 全球价值链与非洲全要素生产率
IF 0.9 Q3 Social Sciences Pub Date : 2023-05-29 DOI: 10.15388/omee.2023.14.81
F. Ajide
This paper examines the impact of global value chain (GVC) participation on total factor productivity in African economies. The analysis is based on panel corrected standard errors, IV-estimation technique and the novel Method of Moment (MM)-panel quantile regression. The results reveal that there is positive and significant relationship between global value chain and total factor productivity in African economies. Specifically, we discover that the impact of GVC participation on total factor productivity is positive and significant. This result is consistent across all the quartiles after employing MM-panel quartile regression. The coefficients of global value chains improve as we approach a higher quantile. The study concludes that GVC participation allows access to a larger global market which local firms may explore to gain from scale economies, and to learn using modern technology and innovations. It facilitates connections to cheaper and quality inputs for domestic production, while efficiency is guaranteed.
本文研究了全球价值链参与对非洲经济体全要素生产率的影响。该分析基于面板校正标准误差、IV估计技术和新的矩量法(MM)面板分位数回归。研究结果表明,全球价值链与非洲经济体全要素生产率之间存在着积极而显著的关系。具体而言,我们发现全球价值链参与对全要素生产率的影响是积极而显著的。在采用MM面板四分位数回归后,这一结果在所有四分位数上都是一致的。全球价值链的系数随着我们接近更高的分位数而提高。该研究得出结论,全球价值链的参与使当地企业能够进入一个更大的全球市场,从规模经济中获益,并利用现代技术和创新进行学习。它为国内生产提供了更便宜、更优质的投入,同时保证了效率。
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引用次数: 2
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Organizations and Markets in Emerging Economies
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