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Impact of Perceived Organizational Support on Organizational Commitment among University Employees: Moderating Role of Job Experience 大学员工组织支持感对组织承诺的影响:工作经验的调节作用
Pub Date : 2021-11-29 DOI: 10.52131/jom.2021.0303.0038
Sadia Iqbal, S. Zia, U. Khizar
The study was aimed to investigate the moderating role of job experience between perceived organizational support and organizational commitment among university employees. The target population was the employees of the Institute of Southern Punjab, Multan, Pakistan. The study was based on a correlational research design. 128 employees were sampled through a simple random sampling technique. Data was collected by survey method through Perceived Organizational Support Scale (POSS) by Eisenberger, Huntington, Hutchison, and Sowa (1986) and Organizational Commitment Questionnaire (Mowday, Steers, & Porter, 1979). Demographic variable job experience was measured as moderating variables between perceived organizational support and organizational commitment. The collected data was analyzed through Statistical Package for Social Sciences (SPSS 23). Correlation, regression, and moderation analysis were used to interpret data statistically. The results revealed a significant correlation between perceived organizational support and organizational commitment. The regression analysis indicated a significant impact of perceived organizational support on organizational commitment. The findings suggest a significant role of moderators (job experience) between organizational support and organizational commitment. Further study in organizational psychology would be recommended in the development of an encouraging and supportive workplace environment for employees.
本研究旨在探讨工作经验在大学员工组织支持感与组织承诺之间的调节作用。目标人群是巴基斯坦木尔坦南旁遮普研究所的雇员。该研究基于相关研究设计。通过简单的随机抽样技术对128名员工进行了抽样。数据采用调查法收集,采用Eisenberger, Huntington, Hutchison, and Sowa(1986)的感知组织支持量表(POSS)和组织承诺问卷(周一,Steers, &波特,1979)。人口统计变量工作经验是感知组织支持和组织承诺之间的调节变量。收集的数据通过社会科学统计软件包(SPSS 23)分析。采用相关分析、回归分析和适度分析对数据进行统计学解释。结果显示,组织支持感与组织承诺之间存在显著的相关关系。回归分析显示组织支持感对组织承诺有显著影响。研究结果表明,在组织支持和组织承诺之间,调节因子(工作经验)起着重要作用。建议进一步研究组织心理学,为员工创造一个鼓励和支持的工作环境。
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引用次数: 0
Understanding Affective, Normative & Continuance Commitment through the Lens of Training & Development 从培训和发展的角度理解情感、规范和持续承诺
Pub Date : 2021-10-02 DOI: 10.52131/jom.2021.0302.0030
A. Khan, F. Bashir, Ismat Nasim, Rashid Ahmad
The purpose of the study was to analyze nurses' perceptions of the benefits of training and development, as well as their commitment to the organization. Training and development and three facets of organizational commitment are studied using a quantitative survey research design. Structured equation modelling using Smart PLS 3 was used to analyze 290 of 313 responses from public sector hospitals. Training and development, according to the findings, have a strong positive relationship with affective, normative, and continuance commitment. Some of these findings have ramifications for management and administrative staff of hospitals. They must first commit their nursing staff to the hospital in order to ensure the best quality services for their patients. Nurses respond with greater affective, normative, and continuance commitment when they believe a training programmed is designed to meet their professional developmental needs.
该研究的目的是分析护士对培训和发展的好处的看法,以及他们对组织的承诺。运用定量调查研究设计对培训与发展以及组织承诺的三个方面进行了研究。使用Smart PLS 3的结构化方程模型分析了来自公立医院的313份回复中的290份。根据研究结果,培训和发展与情感承诺、规范承诺和持续承诺有很强的正相关关系。其中一些发现对医院的管理和行政人员产生了影响。他们必须首先把护理人员交给医院,以确保为病人提供最优质的服务。当护士相信培训计划是为了满足他们的专业发展需求时,他们会做出更大的情感、规范和持续的承诺。
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引用次数: 18
Self-Efficacy as a function of Work Engagement with the mediating role of Organizational Trust in Higher Educational Institutions. 高校工作投入对自我效能感的影响及组织信任的中介作用。
Pub Date : 2021-09-30 DOI: 10.52131/jom.2021.0302.0037
M. Adnan, Ather Ummad Khan, Raisham Hayee
Purpose: The purpose of this paper is to find out the impact of the self-efficacy on work engagement in the employees working in the organization especially on the educationists (teachers and professors) working in the educational institutions of Southern Punjab, Pakistan. Methodology/Design: The paper focuses on the survey with a questionnaire containing 30 questions with 7-point Likert Scale ranging from 1.0 (Strongly Disagree) to 7.0 (Strongly Agree) inculcating all three variables (self-efficacy, organizational trust and work engagement). The sample population was obtained from the Southern Punjab including the teachers and professors working in the public as well as private sector institutions. Quantitative data was analyzed through Pearson Correlation and Multiple Linear Regression. Findings: The study finds the institutions pertaining to the higher education especially in South Punjab, Pakistan must focus on imparting self-efficacy within the employees to have high performance and growth.  Limitations/Future Research: The study was based on a single research approach for investigation i.e., quantitative which may affect the investigation’s outcomes. Furthermore, the findings of current study are cross-sectional. Future study may entail longitudinal study for investigating the relationship between self-efficacy and work engagement. Moreover, the study has been conducted with one mediator – organizational trust. Future research may go with more or other mediators like working conditions, employees’ motivations, goal progress. Practical Implications: The authors discuss the importance of the self-efficacy in the employees in order to enhance the work engagement within them through building the organizational trust. Originality/Value: This study is fist of its kind that discusses the relationship between self-efficacy as well as the work engagement with a mediating role of organizational trust. The paper highlights the importance of the self-efficacy while employees exert their efforts to achieve their objectives enthusiastically due to the trust they have in the organizations.  Keywords: Self-Efficacy, Work Engagement, Organizational Trust, Educationists, Higher Educational Institutions, Southern Punjab
目的:本研究的目的是研究自我效能感对组织员工工作投入的影响,特别是对巴基斯坦旁遮普省南部教育机构的教育工作者(教师和教授)的影响。方法/设计:本研究采用李克特7分量表(李克特量表从1.0(强烈不同意)到7.0(强烈同意)的30个问题进行问卷调查,并反复灌输三个变量(自我效能感、组织信任和工作投入)。样本人口来自南旁遮普,包括在公共和私营部门机构工作的教师和教授。定量数据采用Pearson相关和多元线性回归分析。研究结果:研究发现,有关高等教育机构,特别是在南旁遮普省,巴基斯坦必须把重点放在传授自我效能感的员工有高绩效和成长。局限性/未来研究:该研究基于单一的调查研究方法,即定量研究,这可能会影响调查结果。此外,本研究的结果是横断面的。未来的研究可能需要对自我效能感与工作投入的关系进行纵向研究。此外,本研究以组织信任为中介进行研究。未来的研究可能会涉及更多或其他的中介因素,如工作条件、员工动机、目标进展。实践意义:本文探讨了员工自我效能感的重要性,以期通过建立组织信任来提高员工的工作投入度。独创性/价值:本研究首次探讨了自我效能感和工作投入在组织信任的中介作用下的关系。本文强调了自我效能感的重要性,员工由于对组织的信任而积极地努力实现自己的目标。关键词:自我效能感,工作投入,组织信任,教育家,高等教育机构,旁遮普南部
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引用次数: 1
A Model to Analyze the Mobile e-banking Application Quality Factors impact on Consumers' e-Loyalty: Mediating Role of e-Satisfaction 移动电子银行应用质量因素对消费者电子忠诚影响的模型:电子满意度的中介作用
Pub Date : 2021-09-30 DOI: 10.52131/jom.2021.0302.0033
Atif Ali Gill, Muhammad Hasnain Ali, M. Aslam, M. Amjad
Technology has transformed the banking industry. The banking sector has adopted digital ways to provide the best service to consumers to increase loyalty. The current study examines the influence of e-banking mobile application quality factors comprising reliability, application design, and trust on consumers' e-loyalty in Pakistan's private banking sector. Furthermore, the mediating role of e-satisfaction examined between the relationship of e-banking mobile application's quality factors and consumers' e-loyalty. The data were collected through 218 consumers of private banks in Pakistan using convenience sampling. The questionnaire was adopted through literature. The statistical tool Smart PLS 3.2.8 has been utilized to do partial least square structural equation modeling (PLS-SEM). The reliability and trust have significantly influenced e-loyalty in findings, while mobile application design reveals an insignificant effect on e-loyalty. The study contributed to the existing literature on e-banking by using cognitive-motivational-relational theory through mediating role of e-satisfaction. The present research anticipated offering guidelines to improve customer satisfaction and consumer loyalty in developing countries' private banking sectors.
科技已经改变了银行业。银行业已经采用数字化的方式为消费者提供最好的服务,以提高忠诚度。本研究考察了巴基斯坦私人银行部门电子银行移动应用程序质量因素(包括可靠性、应用程序设计和信任)对消费者电子忠诚度的影响。此外,电子满意度在电子银行手机应用质量因素与消费者电子忠诚之间的中介作用。本研究采用方便抽样的方法,对巴基斯坦218名私人银行客户进行调查。问卷调查采用文献法。利用统计工具Smart PLS 3.2.8进行偏最小二乘结构方程建模(PLS- sem)。研究发现,可靠性和信任对电子忠诚有显著影响,而移动应用设计对电子忠诚的影响不显著。本研究运用认知-动机-关系理论,通过电子银行满意度的中介作用,对已有的电子银行研究文献做出贡献。本研究预期提供指导方针,以提高发展中国家私人银行部门的客户满意度和消费者忠诚度。
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引用次数: 3
Readiness For Online Learning as A Predictor of Academic Stress and Anxiety 在线学习准备作为学业压力和焦虑的预测因子
Pub Date : 2021-09-30 DOI: 10.52131/jom.2021.0302.0034
Huma Riaz, Wajeeha Tahir, S. Irfan, Wizra Saeed, U. Khizar
The present study investigated the online learning readiness as a predictor for academic stress and anxiety among graduate and undergraduate students. The sample of current study was (n = 100). Data was collected from District Sahiwal. Readiness for Online Learning Scale (McVay, 2000, 2001), Perceived Academic Stress Scale (PAS; Bedewy & Gabriel, 2015) and Anxiety Sub Scale from DASS (Lovibond & Lovibond, 1995) were used to measure the readiness for online learning, academic stress and anxiety respectively. The SPSS version 23 was used to analyze the results. The results revealed that readiness for online learning negatively predict anxiety and positively predict academic stress. While there was non-significant relationship between academic stress and anxiety. This research highlights the significance of online learning readiness to ensure students’ psychological well-being.
本研究调查了在线学习准备对研究生和本科生学业压力和焦虑的预测作用。本研究样本为(n = 100)。数据是从萨希瓦尔区收集的。在线学习准备量表(McVay, 2000,2001)、学业压力感知量表(PAS;Bedewy & Gabriel, 2015)和DASS焦虑子量表(Lovibond & Lovibond, 1995)分别用于测量在线学习准备、学业压力和焦虑。采用SPSS version 23对结果进行分析。结果显示,在线学习准备负向预测焦虑,正向预测学业压力。学业压力与焦虑无显著相关。本研究强调了在线学习准备对确保学生心理健康的重要性。
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引用次数: 1
Evaluating Customer Relationship Management (CRM) as a Business Knowledge and Intelligence Management Tool 评估客户关系管理(CRM)作为商业知识和智能管理工具
Pub Date : 2021-09-30 DOI: 10.52131/jom.2021.0302.0036
M. Saqib, Robin Zarine
Tense competitions have always been the case in the banking industry. Its very customer-oriented nature explains the need to recognize the importance of customers with respect to growth and success, and so the battle to recruit new and retain existing customers are inevitable. Related competitiveness in such area has been highly linked to effective Customer Relationship Management (CRM) systems implementation that can provide the necessary business knowledge and intelligence. This paper seeks to evaluate the preparedness and the extent Omani retail banks are incorporating CRM as a business knowledge and intelligence management tool to assist in their customer recruitment and retention activities. This study uses a quantifiable methodology with MS Excel data analytic tool to analyse primary data to determine the extent to which CRM systems are being incorporated as a business knowledge and intelligence management tool in the banking industry. Data were collected across departments from 5 of the 7 Omani retail banks with average ratings used for each question. The findings show that CRM as business intelligence management tool is already well incorporated in banks of Oman and the banks are also well equipped to further embrace such tools to strengthen their customer recruitment and retention capabilities. The findings also show that the banks have the necessary Information Technology capabilities, Customer Service capabilities and marketing capabilities which have assisted them to deliver higher quality customer services, run more effective marketing and promoting campaigns, and enhance their management decision making. The findings should assist decision-makers in realizing the importance of CRM with appropriate kind of functionalities as a business intelligence tool to optimize customer recruitment and retention activities.
银行业的竞争一直很激烈。它以客户为导向的本质解释了需要认识到客户对增长和成功的重要性,因此招募新客户和保留现有客户的战斗是不可避免的。该领域的相关竞争力与有效的客户关系管理(CRM)系统的实施高度相关,该系统可以提供必要的业务知识和智能。本文旨在评估阿曼零售银行将客户关系管理作为商业知识和智能管理工具来协助其客户招募和保留活动的准备情况和程度。本研究使用可量化的方法和MS Excel数据分析工具来分析主要数据,以确定CRM系统在银行业作为商业知识和智能管理工具的程度。数据是从阿曼7家零售银行中的5家收集的,每个问题使用平均评级。调查结果表明,CRM作为商业智能管理工具已经很好地融入了阿曼的银行,银行也准备好了进一步采用这些工具来加强他们的客户招募和保留能力。调查结果亦显示,银行具备所需的资讯科技能力、客户服务能力及市场推广能力,有助提供更优质的客户服务、进行更有效的市场推广活动,以及提升管理决策能力。研究结果应该有助于决策者认识到CRM作为商业智能工具的重要性,它具有适当的功能,可以优化客户招募和保留活动。
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引用次数: 1
Does COVID-19 Induced Occupational Stress Moderates the Relationship of Spiritual Motivation and Academicians’ Tacit Knowledge Sharing Behaviour Among South Asian Higher Education Institutions? 新冠肺炎诱发的职业压力是否调节南亚高校院士精神动机与隐性知识共享行为的关系?
Pub Date : 2021-09-30 DOI: 10.52131/jom.2021.0302.0031
I. Shahzadi, M. Raja
The COVID outbreak has frazzled many employers to research how to upkeep and boost the performance outcomes continuously. It is even trickier in Higher Education Institutions (HEIs) when they have hibernated from conventional to cyber universities due to the COVID pandemic. It is relatable to motivate and retain the knowledge workers persistently. Therefore, this study is designed to investigate the impact of academicians' spiritual motivation on their tacit knowledge sharing behaviour, with the moderation of COVID-induced occupational stress. The population embraced the academicians of Pakistani Higher Education Institutions. ~289 academicians were considered as the sample size. Descriptive and inferential statistics (linear regression) were performed in SPSS, whereas; 'Hayes' process macro' was used to test moderation. The findings designate that academicians' spiritual motivation is significantly and positively associated with tacit knowledge sharing behaviour—moreover, COVID-induced occupational stress moderates their relationship. Consequently, the results bequeath the policymakers and the relevant authorities of HEIs, with valuable propositions on how to upkeep academicians' tacit knowledge sharing behaviour by considering COVID-induced occupational stress as eu-stress if they are spiritually motivated. Profuse suggestions were also presented to future researchers to further look into the anticipated study model. 
新冠肺炎疫情使许多雇主疲于研究如何持续保持和提高绩效结果。在高等教育机构(HEIs)中,由于新冠疫情,它们已经从传统大学冬眠到网络大学,这就更加棘手了。持久地激励和留住知识型员工具有重要意义。因此,本研究旨在探讨在新冠肺炎职业压力的调节下,院士精神动机对其隐性知识共享行为的影响。巴基斯坦人民欢迎巴基斯坦高等教育机构的院士。以289名院士为样本。描述性统计和推理统计(线性回归)在SPSS中进行,而;采用Hayes过程宏来检验适度性。研究结果表明,院士的精神动机与隐性知识共享行为显著正相关,而且新冠肺炎诱发的职业压力调节了两者的关系。因此,研究结果为高等学校的决策者和相关部门留下了宝贵的建议,即如何将新冠肺炎引发的职业压力视为精神上的压力,从而保持院士的隐性知识共享行为。对未来的研究人员进一步研究预期的研究模型也提出了许多建议。
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引用次数: 1
Where is your commitment? To organization or to their boss? IPA (Interpretative Phenomenological analysis) of employee working in Private Sector Organizations 你的承诺在哪里?对组织还是对老板?在私营部门组织工作的雇员的解释现象学分析
Pub Date : 2021-09-30 DOI: 10.52131/jom.2021.0302.0035
Kamran Hameed, N. Yazdani, Zamin Abbas, Noman Arshed
The purpose of this study is two-folded: first, to explore the organizational commitment specifically focusing on where is employees’ commitment; towards the organization or towards their jobs? Secondly, their experiences are analyzed under the situation when their skills are not appreciated by their boss to whom they perceive as incompetent. There are six in-depth interviews were conducted of employees working in private organizations in Lahore Pakistan. Interpretative Phenomenological Analysis is used to analyze transcriptions, and data analysis is performed in Nvivo 11. The finding of this study has drawn the following themes: emotions/feelings, actions, and coping strategies that are linked with social exchange theory. The social exchange process propagates the individual's emotions are aligned with norms and values of the organization, and the nature of this association engages employees with an organization on moral grounds, and this association prolongs when in return organizations treat their employees fairly. Lastly, the themes are also connected with the survival perspective because most of the coping strategies are reflecting how employees are adapting their practices according to the stressful situation, and how they are building their capacity to transform themselves according to the situation.
本研究的目的有两个方面:一是探讨组织承诺,特别关注员工的承诺在哪里;对公司还是对工作?其次,他们的经历是在他们的技能不被老板赏识的情况下分析的,他们认为老板不称职。在巴基斯坦拉合尔的私人机构工作的员工进行了六次深入访谈。解释性现象学分析用于分析转录,数据分析在Nvivo 11中进行。本研究的发现引出了以下主题:与社会交换理论相关的情绪/感觉、行动和应对策略。社会交换过程使个人的情绪与组织的规范和价值观保持一致,这种联系的本质是基于道德基础使员工与组织保持联系,当组织公平对待员工时,这种联系就会延长。最后,这些主题也与生存观点有关,因为大多数应对策略都反映了员工如何根据压力情况调整自己的做法,以及他们如何根据情况建立自己的能力。
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引用次数: 0
Insider Trading Laws and Corporate Governance Impact on Investment Decision 内幕交易法与公司治理对投资决策的影响
Pub Date : 2021-09-30 DOI: 10.52131/jom.2021.0302.0032
Sadaf Khan, U. Rehman
This research aims to analyze the impact of insider trading laws and corporate governance on investment decisions. For this purpose, the data of 400 potential and actual investors employed who provided their feedback on a structured questionnaire. When the data is collected, it was cleaned. The normality of data and reliability of items were also checked and within limits. Simple Regression was applied to test hypotheses. It was concluded that the perception of insider trading laws and corporate governance have a positive impact on investment decisions. The study has wide implications and the government and corporation both can be beneficial from its insight and findings, and exercise good corporate governance practices and follow stringent insider trading laws. The study also paves the way for future research.
本研究旨在分析内幕交易法和公司治理对投资决策的影响。为此,我们收集了400名潜在投资者和实际投资者的数据,这些投资者在结构化问卷中提供了反馈。收集数据时,将对其进行清理。数据的正态性和项目的可靠性也进行了检查,并在一定范围内。采用简单回归法检验假设。研究发现,企业对内幕交易法和公司治理的认知对企业的投资决策具有正向影响。该研究具有广泛的意义,政府和公司都可以从其见解和发现中受益,并行使良好的公司治理实践和遵守严格的内幕交易法。这项研究也为未来的研究铺平了道路。
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引用次数: 0
Liquidity management and profitability of Textile sector of Pakistan 巴基斯坦纺织业的流动性管理和盈利能力
Pub Date : 2021-09-30 DOI: 10.52131/jom.2021.0302.0029
A. Hameed, Altaf Hussain, Muhammad Yousuf Khan Marri, M. Bhatti
This research focused on the influence of liquidity management on the functioning of fifteen listed firms of Textile Sector at Pakistan Stock Exchange (PSE) for five years, from 2015 to 2019. The secondary data was gathered from the annual reports of the selected companies. For data analysis, regression analysis, descriptive statistics, and correlation are used. The study showed that the current ratio and creditor payment period have a significant negative effect on the return on assets (ROA) of the selected firms. In contrast, the quick ratio and inventory sales period have a significant positive impact on the ROA. Yet, the debtors' collection period has a significant negative impact on the ROA of the firms listed on PSE. As a result, it is advised that the textile industry in Pakistan should pay special attention to liquidity management in order to increase profitability.
本研究主要研究流动性管理对巴基斯坦证券交易所(PSE) 15家纺织行业上市公司运作的影响,为期五年,从2015年到2019年。辅助数据是从所选公司的年度报告中收集的。对于数据分析,使用回归分析、描述性统计和相关性。研究表明,流动比率和债权人支付期限对所选企业的资产收益率(ROA)有显著的负向影响。相比之下,速动比率和库存销售周期对ROA有显著的正影响。然而,债务人催收期对PSE上市公司的ROA有显著的负向影响。因此,建议巴基斯坦纺织业应特别注意流动性管理,以提高盈利能力。
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引用次数: 2
期刊
iRASD Journal of Management
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