Pub Date : 2004-01-01DOI: 10.4018/978-1-59140-259-6.CH006
Mark R. Nelson, John F. Mikullitz, A. Frank, John A.. Westney
This case presents the story of how a small- to medium-sized enterprise (SME) makes the decision to invest in an emerging technology. Specifically, the case looks at Quality Care Nursing Home, a 125-bed elderly care facility with roughly 200 employees. Advances in information technology yielded an opportunity for Quality Care to achieve savings of both financial and natural resources through the implementation of an energy management system (EMS) integrated into organizational decision making and management processes. In the case, Quality Care is considering investment in a new IT-enabled EMS in order to improve client satisfaction while reducing costs. The case describes the problem, energy management systems (which are an emerging technology), and how the business went about evaluating the need for the technology and making its case as to whether or not to invest in the technology. The case presents an interesting investment decision in terms of balancing the qualitative and quantitative costs and benefits of the proposed IT solution.
{"title":"Investing in an Energy Management System: The Case of Quality Care Nursing Home","authors":"Mark R. Nelson, John F. Mikullitz, A. Frank, John A.. Westney","doi":"10.4018/978-1-59140-259-6.CH006","DOIUrl":"https://doi.org/10.4018/978-1-59140-259-6.CH006","url":null,"abstract":"This case presents the story of how a small- to medium-sized enterprise (SME) makes the decision to invest in an emerging technology. Specifically, the case looks at Quality Care Nursing Home, a 125-bed elderly care facility with roughly 200 employees. Advances in information technology yielded an opportunity for Quality Care to achieve savings of both financial and natural resources through the implementation of an energy management system (EMS) integrated into organizational decision making and management processes. In the case, Quality Care is considering investment in a new IT-enabled EMS in order to improve client satisfaction while reducing costs. The case describes the problem, energy management systems (which are an emerging technology), and how the business went about evaluating the need for the technology and making its case as to whether or not to invest in the technology. The case presents an interesting investment decision in terms of balancing the qualitative and quantitative costs and benefits of the proposed IT solution.","PeriodicalId":43384,"journal":{"name":"Journal of Cases on Information Technology","volume":null,"pages":null},"PeriodicalIF":1.0,"publicationDate":"2004-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70437859","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2004-01-01DOI: 10.4018/978-1-59140-259-6.CH001
Judy E. Scott
LivingCo was founded with a vision of revolutionizing the U.S. furniture industry by exploiting technological opportunities. It won accolades for its innovative website and generated considerable consumer interest, becoming at one stage one of the most highly trafficked sites on the Internet. Oracle named LivingCo a poster child because it was one of the first e-tailers to successfully deploy their software in both the front and back ends of the business. Furthermore, industry analysts considered many of its strategic plans promising. However, LivingCo ran into problems coping with overspending, high traffic on its website, integrating its technology with its subsidiary, suppliers who were wary of channel conflict and customers who were, in general, slow to adopt the new way of shopping for furniture.
{"title":"The Rise and Fall of a Dot-Com: Lessons Learned from LivingCo","authors":"Judy E. Scott","doi":"10.4018/978-1-59140-259-6.CH001","DOIUrl":"https://doi.org/10.4018/978-1-59140-259-6.CH001","url":null,"abstract":"LivingCo was founded with a vision of revolutionizing the U.S. furniture industry by exploiting technological opportunities. It won accolades for its innovative website and generated considerable consumer interest, becoming at one stage one of the most highly trafficked sites on the Internet. Oracle named LivingCo a poster child because it was one of the first e-tailers to successfully deploy their software in both the front and back ends of the business. Furthermore, industry analysts considered many of its strategic plans promising. However, LivingCo ran into problems coping with overspending, high traffic on its website, integrating its technology with its subsidiary, suppliers who were wary of channel conflict and customers who were, in general, slow to adopt the new way of shopping for furniture.","PeriodicalId":43384,"journal":{"name":"Journal of Cases on Information Technology","volume":null,"pages":null},"PeriodicalIF":1.0,"publicationDate":"2004-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70437412","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2004-01-01DOI: 10.4018/978-1-59140-259-6.CH015
A. Díaz-Andrade, Martin Santana-Ormeno
This case describes the projects already completed, their respective success and their deployment across the bureaus of Perus National Superintendent of Public Registries (SUNARP). The Registry Information System and the consequent online registry publicity service are worthy of note. Moreover, the paper mentions the future challenges faced by SUNARP in its efforts to provide on line registration services.
{"title":"Technological Modernization of Peru's Public Registries","authors":"A. Díaz-Andrade, Martin Santana-Ormeno","doi":"10.4018/978-1-59140-259-6.CH015","DOIUrl":"https://doi.org/10.4018/978-1-59140-259-6.CH015","url":null,"abstract":"This case describes the projects already completed, their respective success and their deployment across the bureaus of Perus National Superintendent of Public Registries (SUNARP). The Registry Information System and the consequent online registry publicity service are worthy of note. Moreover, the paper mentions the future challenges faced by SUNARP in its efforts to provide on line registration services.","PeriodicalId":43384,"journal":{"name":"Journal of Cases on Information Technology","volume":null,"pages":null},"PeriodicalIF":1.0,"publicationDate":"2004-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70437937","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2004-01-01DOI: 10.4018/978-1-59140-259-6.CH027
Maggie Sklar, Matthew Breneman, Ira Yermish
This case describes the process by which a conglomerate subsidiary of a larger enterprise chooses an ERP package. Conflicting goals faced by divisional and corporate needs are presented, asking the reader to examine the strengths and weaknesses of the processes and the packages selected.
{"title":"ERP Selection at AmBuildPro","authors":"Maggie Sklar, Matthew Breneman, Ira Yermish","doi":"10.4018/978-1-59140-259-6.CH027","DOIUrl":"https://doi.org/10.4018/978-1-59140-259-6.CH027","url":null,"abstract":"This case describes the process by which a conglomerate subsidiary of a larger enterprise chooses an ERP package. Conflicting goals faced by divisional and corporate needs are presented, asking the reader to examine the strengths and weaknesses of the processes and the packages selected.","PeriodicalId":43384,"journal":{"name":"Journal of Cases on Information Technology","volume":null,"pages":null},"PeriodicalIF":1.0,"publicationDate":"2004-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70438284","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2004-01-01DOI: 10.4018/978-1-59140-259-6.CH034
W. Law
This case discusses a situation where a government agency was tasked with the compilation of important economic data. Confused systems design, poorly trained workers, diminishing budget and obsolete standard operation procedures caused deterioration of data outputs. Questionable quality of the data products and different interpretations of information value threatened the future of the unit.
{"title":"Public Sector Data Management in a Developing Economy","authors":"W. Law","doi":"10.4018/978-1-59140-259-6.CH034","DOIUrl":"https://doi.org/10.4018/978-1-59140-259-6.CH034","url":null,"abstract":"This case discusses a situation where a government agency was tasked with the compilation of important economic data. Confused systems design, poorly trained workers, diminishing budget and obsolete standard operation procedures caused deterioration of data outputs. Questionable quality of the data products and different interpretations of information value threatened the future of the unit.","PeriodicalId":43384,"journal":{"name":"Journal of Cases on Information Technology","volume":null,"pages":null},"PeriodicalIF":1.0,"publicationDate":"2004-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70439144","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2004-01-01DOI: 10.4018/978-1-59140-259-6.CH012
J. Sacco, E. Strait
The case study explores the accounting issue of operating a geographically dispersed organization by managing the main facets of its environmental programs via an intranet portal, uniform accounting charts and activity-based accounting. An overview of the portal structure is explained as are the challenges facing the implementation of the intranet, the portal and its design.
{"title":"Using an Intranet Portal, Uniform Accounting Charts and Activity Based Accounting to Assist Entrepreneural Nonprofit Program Management","authors":"J. Sacco, E. Strait","doi":"10.4018/978-1-59140-259-6.CH012","DOIUrl":"https://doi.org/10.4018/978-1-59140-259-6.CH012","url":null,"abstract":"The case study explores the accounting issue of operating a geographically dispersed organization by managing the main facets of its environmental programs via an intranet portal, uniform accounting charts and activity-based accounting. An overview of the portal structure is explained as are the challenges facing the implementation of the intranet, the portal and its design.","PeriodicalId":43384,"journal":{"name":"Journal of Cases on Information Technology","volume":null,"pages":null},"PeriodicalIF":1.0,"publicationDate":"2004-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70438191","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2004-01-01DOI: 10.4018/978-1-59140-259-6.CH022
Pankaj Bagri, L. Murty, T. R. Madanmohan, Rajendra K. Bandi
This case study chronicles the adoption and implementation of an inter-organizational, e-business system by a FMCG organization in India. The focus of the case is on understanding the implementation process and the extent of proactive change management practices employed by the organization. The case brings out issues like the importance of building value propositions to attract the stakeholders, and providing the requisite training and incentives to commit them to the system.
{"title":"Project Mi-Net - An Inter-Organizational E-Business Adoption Study","authors":"Pankaj Bagri, L. Murty, T. R. Madanmohan, Rajendra K. Bandi","doi":"10.4018/978-1-59140-259-6.CH022","DOIUrl":"https://doi.org/10.4018/978-1-59140-259-6.CH022","url":null,"abstract":"This case study chronicles the adoption and implementation of an inter-organizational, e-business system by a FMCG organization in India. The focus of the case is on understanding the implementation process and the extent of proactive change management practices employed by the organization. The case brings out issues like the importance of building value propositions to attract the stakeholders, and providing the requisite training and incentives to commit them to the system.","PeriodicalId":43384,"journal":{"name":"Journal of Cases on Information Technology","volume":null,"pages":null},"PeriodicalIF":1.0,"publicationDate":"2004-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70438249","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2004-01-01DOI: 10.4018/978-1-59140-259-6.CH021
A. Anttiroiko
This case study describes how e-government activities began and developed in the City of Tampere, a middle-sized local authority. The emphasis is on how the city government applied a citizen-centered approach, visible in the provision of access to the Internet for all, and in facilitating the communication and interaction processes between the city and citizens.
{"title":"Towards Citizen-Centered Local e-Government - The Case of the City of Tampere","authors":"A. Anttiroiko","doi":"10.4018/978-1-59140-259-6.CH021","DOIUrl":"https://doi.org/10.4018/978-1-59140-259-6.CH021","url":null,"abstract":"This case study describes how e-government activities began and developed in the City of Tampere, a middle-sized local authority. The emphasis is on how the city government applied a citizen-centered approach, visible in the provision of access to the Internet for all, and in facilitating the communication and interaction processes between the city and citizens.","PeriodicalId":43384,"journal":{"name":"Journal of Cases on Information Technology","volume":null,"pages":null},"PeriodicalIF":1.0,"publicationDate":"2004-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70438636","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2004-01-01DOI: 10.4018/978-1-59140-259-6.CH030
D. Edberg, W. Kuechler
This case study describes the implementation of an IT chargeback system within Nevadas Department of Public Safety. The development and deployment of the system is explained within the context of the legislative mandates for the department. Both the benefits and the substantial number of problems introduced by the system are identified.
{"title":"A Case Study of IT Chargeback in a Government Agency","authors":"D. Edberg, W. Kuechler","doi":"10.4018/978-1-59140-259-6.CH030","DOIUrl":"https://doi.org/10.4018/978-1-59140-259-6.CH030","url":null,"abstract":"This case study describes the implementation of an IT chargeback system within Nevadas Department of Public Safety. The development and deployment of the system is explained within the context of the legislative mandates for the department. Both the benefits and the substantial number of problems introduced by the system are identified.","PeriodicalId":43384,"journal":{"name":"Journal of Cases on Information Technology","volume":null,"pages":null},"PeriodicalIF":1.0,"publicationDate":"2004-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70438951","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2004-01-01DOI: 10.4018/978-1-59140-259-6.CH002
J. Gogan, U. J. Gelinas, A. Rao
Beginning in 1994, members of the Financial Services Technology Consortium collaborated to design eCheck, an Internet-based payment mechanism. In the fall of 1997 a pilot project was launched involving the United States Treasury and U.S. Department of Defense. This case describes the issues involved in soliciting participants and resolving intellectual property, system architecture, regulatory, strategic and other issues. In July 2001 a server failed, prompting the eCheck team to question whether it was time to officially declare an end to the pilot. This case was prepared for use in an MBA-level class on IT Management or Project Management. The case provides a vehicle for discussing the following topics: Regulatory, business, technical, and project management challenges in managing complex IT initiatives. The project life-cycle. Guidelines for effectively learning from IT projects. Stakeholder analysis for consortium-led IT initiatives. Unique issues that arise in multi-organization systems development initiatives.
{"title":"Is This Pilot Test Over","authors":"J. Gogan, U. J. Gelinas, A. Rao","doi":"10.4018/978-1-59140-259-6.CH002","DOIUrl":"https://doi.org/10.4018/978-1-59140-259-6.CH002","url":null,"abstract":"Beginning in 1994, members of the Financial Services Technology Consortium collaborated to design eCheck, an Internet-based payment mechanism. In the fall of 1997 a pilot project was launched involving the United States Treasury and U.S. Department of Defense. This case describes the issues involved in soliciting participants and resolving intellectual property, system architecture, regulatory, strategic and other issues. In July 2001 a server failed, prompting the eCheck team to question whether it was time to officially declare an end to the pilot. This case was prepared for use in an MBA-level class on IT Management or Project Management. The case provides a vehicle for discussing the following topics: Regulatory, business, technical, and project management challenges in managing complex IT initiatives. The project life-cycle. Guidelines for effectively learning from IT projects. Stakeholder analysis for consortium-led IT initiatives. Unique issues that arise in multi-organization systems development initiatives.","PeriodicalId":43384,"journal":{"name":"Journal of Cases on Information Technology","volume":null,"pages":null},"PeriodicalIF":1.0,"publicationDate":"2004-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70437517","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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