Pub Date : 2003-01-01DOI: 10.4018/978-1-59140-061-5.CH021
Marit Schallert
Travel and related expenses account on average for 7% of an organization's total operating costs and are escalating to be the second largest controllable corporate expense. Based on rising business travel demand in past decades, the management of business travels has received increasing attention. Furthermore, the rapidly changing environment in the travel industry dominated by requirements for e-business offers organizations evident possibilities to manage business travels more efficiently. As a consequence for organizations, all transactions around business travels, from travel planning to reimbursement of expenses, have gained great importance. Organizations aim to reduce and control their travel costs by the utilization of integrated computer systems, such as the enterprise system R/3 and implementation of Travel Management. But how does an organization find its way to reduce costs and at the same time process high amounts of business travels based on a high quality for the traveler? Is this task an insoluble conflict or can it be a win-win situation for all involved parties? The following teaching case provides the initial stages of a process reengineering project undertaken in a shared service provider for local government departments in Australia. The objective of this project is to reengineer the process of business travels applying a reengineering methodology.
{"title":"Business process redesign in travel management in an SAP R/3 upgrade project: a case study","authors":"Marit Schallert","doi":"10.4018/978-1-59140-061-5.CH021","DOIUrl":"https://doi.org/10.4018/978-1-59140-061-5.CH021","url":null,"abstract":"Travel and related expenses account on average for 7% of an organization's total operating costs and are escalating to be the second largest controllable corporate expense. Based on rising business travel demand in past decades, the management of business travels has received increasing attention. Furthermore, the rapidly changing environment in the travel industry dominated by requirements for e-business offers organizations evident possibilities to manage business travels more efficiently. As a consequence for organizations, all transactions around business travels, from travel planning to reimbursement of expenses, have gained great importance. Organizations aim to reduce and control their travel costs by the utilization of integrated computer systems, such as the enterprise system R/3 and implementation of Travel Management. But how does an organization find its way to reduce costs and at the same time process high amounts of business travels based on a high quality for the traveler? Is this task an insoluble conflict or can it be a win-win situation for all involved parties? The following teaching case provides the initial stages of a process reengineering project undertaken in a shared service provider for local government departments in Australia. The objective of this project is to reengineer the process of business travels applying a reengineering methodology.","PeriodicalId":43384,"journal":{"name":"Journal of Cases on Information Technology","volume":"91 1","pages":"319-332"},"PeriodicalIF":1.0,"publicationDate":"2003-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70436340","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-01-01DOI: 10.4018/978-1-59140-061-5.CH004
A. C. Yeo, K. Smith
The insurance company in this case study operates in a highly competitive environment. In recent years it has explored data mining as a means of extracting valuable information from its huge databases in order to improve decision making and capitalise on the investment in business data. This case study describes an investigation into the benefits of data mining for an anonymous Australian automobile insurance company. Although the investigation was able to demonstrate quantitative benefits of adopting a data mining approach, there are many practical issues that need to be resolved before the data mining approach can be implemented.
{"title":"Implementing a data mining solution for an automobile insurance company: reconciling theoretical benefits with practical considerations","authors":"A. C. Yeo, K. Smith","doi":"10.4018/978-1-59140-061-5.CH004","DOIUrl":"https://doi.org/10.4018/978-1-59140-061-5.CH004","url":null,"abstract":"The insurance company in this case study operates in a highly competitive environment. In recent years it has explored data mining as a means of extracting valuable information from its huge databases in order to improve decision making and capitalise on the investment in business data. This case study describes an investigation into the benefits of data mining for an anonymous Australian automobile insurance company. Although the investigation was able to demonstrate quantitative benefits of adopting a data mining approach, there are many practical issues that need to be resolved before the data mining approach can be implemented.","PeriodicalId":43384,"journal":{"name":"Journal of Cases on Information Technology","volume":"5 1","pages":"63-73"},"PeriodicalIF":1.0,"publicationDate":"2003-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70435950","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-01-01DOI: 10.4018/978-1-59140-061-5.CH008
Susan K. Lippert
A United States Government Defense Agency charged with the acquisition and procurement of weapons systems required a comprehensive Management Information System (MIS). The Integrated Product and Process Management Information System (IPPMIS) was expected to integrate standard procurement functions through a hardware and software application. A defense contractor was 'hired' to design, develop, build, test and deploy an integrated acquisition project MIS, including career development and the management of personnel for program managers. The information system was designed and implemented without due consideration or management of the human side of systems development. The lack of human factors generated cost overruns, time delays and ultimately a partial failure of the system. This case addresses the behavioral, managerial and organizational shortcomings of the MIS process, which ultimately led to a less than effective implementation.
{"title":"Humanware issues in a government management information systems implementation","authors":"Susan K. Lippert","doi":"10.4018/978-1-59140-061-5.CH008","DOIUrl":"https://doi.org/10.4018/978-1-59140-061-5.CH008","url":null,"abstract":"A United States Government Defense Agency charged with the acquisition and procurement of weapons systems required a comprehensive Management Information System (MIS). The Integrated Product and Process Management Information System (IPPMIS) was expected to integrate standard procurement functions through a hardware and software application. A defense contractor was 'hired' to design, develop, build, test and deploy an integrated acquisition project MIS, including career development and the management of personnel for program managers. The information system was designed and implemented without due consideration or management of the human side of systems development. The lack of human factors generated cost overruns, time delays and ultimately a partial failure of the system. This case addresses the behavioral, managerial and organizational shortcomings of the MIS process, which ultimately led to a less than effective implementation.","PeriodicalId":43384,"journal":{"name":"Journal of Cases on Information Technology","volume":"5 1","pages":"112-129"},"PeriodicalIF":1.0,"publicationDate":"2003-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70436009","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-01-01DOI: 10.4018/978-1-59140-061-5.CH025
Martha A. Garcia-Murillo, Paula J. Maxwell, Simon Boyce, Raymond St. Denis, Shwethan Shetty, Joan Shroyer-Keno
This case focuses on the challenges of managing a help desk that supports computer users. There are two main technologies that the Information Center (IC) uses to provide this service: the call distributing system and the knowledge base, which is also available on the Web. The choice of technologies affected the service provided by the help desk staff. Specifically, the call distributing system was unable to provide enough information regarding the number of calls answered, dropped, and allocated among the different staff members. The hospital knowledge base, on the other hand, is created based on people's documentation of the problem and selection of keywords, which has led to inconsistencies in the data entry. One of the management challenges for the Information Center is to foster self-help and minimize the number of requests to the IC staff. This case presents the difficulties and some of the initiatives that the IC has considered to solve these problems.
{"title":"Computer service support at Glenview hospital","authors":"Martha A. Garcia-Murillo, Paula J. Maxwell, Simon Boyce, Raymond St. Denis, Shwethan Shetty, Joan Shroyer-Keno","doi":"10.4018/978-1-59140-061-5.CH025","DOIUrl":"https://doi.org/10.4018/978-1-59140-061-5.CH025","url":null,"abstract":"This case focuses on the challenges of managing a help desk that supports computer users. There are two main technologies that the Information Center (IC) uses to provide this service: the call distributing system and the knowledge base, which is also available on the Web. The choice of technologies affected the service provided by the help desk staff. Specifically, the call distributing system was unable to provide enough information regarding the number of calls answered, dropped, and allocated among the different staff members. The hospital knowledge base, on the other hand, is created based on people's documentation of the problem and selection of keywords, which has led to inconsistencies in the data entry. One of the management challenges for the Information Center is to foster self-help and minimize the number of requests to the IC staff. This case presents the difficulties and some of the initiatives that the IC has considered to solve these problems.","PeriodicalId":43384,"journal":{"name":"Journal of Cases on Information Technology","volume":"5 1","pages":"387-400"},"PeriodicalIF":1.0,"publicationDate":"2003-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70436626","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-01-01DOI: 10.4018/978-1-59140-061-5.CH001
S. Kamel, Ahmed K. Hassan
The developments taking place in information and communication technology are increasing competition in financial institutions worldwide. Thus, the deployment of advanced technologies is essential to achieve a competitive edge. Recently, the banking industry was highly affected by the technology evolution that transformed the way banks deliver their services, using technologies such as automated teller machines, phones, the Internet, credit cards, and electronic cash. In line with global trends, retail banking in Egypt has been undergoing many changes. In the past, banks faced significant uncertainty regarding investments in advanced technologies, but recently, banks have been investing heavily in technology to maintain a competitive edge. However, to better forecast the future, banks need to understand the different factors influencing customers' choice between traditional and unconventional banking instruments. This case covers the introduction and diffusion of retail banking in Egypt and the development in electronic delivery channels and payment systems in its marketplace. The case represents a model for the application of advanced information and communication technology in the context of a developing nation.
{"title":"Assessing the introduction of electronic banking in Egypt using the technology acceptance model","authors":"S. Kamel, Ahmed K. Hassan","doi":"10.4018/978-1-59140-061-5.CH001","DOIUrl":"https://doi.org/10.4018/978-1-59140-061-5.CH001","url":null,"abstract":"The developments taking place in information and communication technology are increasing competition in financial institutions worldwide. Thus, the deployment of advanced technologies is essential to achieve a competitive edge. Recently, the banking industry was highly affected by the technology evolution that transformed the way banks deliver their services, using technologies such as automated teller machines, phones, the Internet, credit cards, and electronic cash. In line with global trends, retail banking in Egypt has been undergoing many changes. In the past, banks faced significant uncertainty regarding investments in advanced technologies, but recently, banks have been investing heavily in technology to maintain a competitive edge. However, to better forecast the future, banks need to understand the different factors influencing customers' choice between traditional and unconventional banking instruments. This case covers the introduction and diffusion of retail banking in Egypt and the development in electronic delivery channels and payment systems in its marketplace. The case represents a model for the application of advanced information and communication technology in the context of a developing nation.","PeriodicalId":43384,"journal":{"name":"Journal of Cases on Information Technology","volume":"5 1","pages":"1-25"},"PeriodicalIF":1.0,"publicationDate":"2003-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70435396","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-01-01DOI: 10.4018/978-1-59140-061-5.CH002
Jacques C. Verville
Omega Airlines, an international air carrier, provides air transportation services for passengers and cargo both to domestic and international arenas. Omega Airline's purchased People Soft's ERP solution (finance, human resources, and payroll applications) for the sum of US$86 million. The ERP acquisition process that Omega Airline's went through took approximately 9 months and was completed by the summer of 1996. The structure of the acquisition process that emerged from the data revealed six distinctive iterative, recursive and inter-related processes that, together, form a complex web of activity and tasks for the acquisition of ERP software. These activities and tasks are described and analyzed as a function of the six processes. The ERP acquisition process developed by Omega Airlines for this purchase was a typical of their normal purchasing practices and proved to be a significant learning experience for the entire organization. This case provides a useful illustration of 'good practice' and sets forth the framework for the ERP acquisition process.
{"title":"A process approach for selecting ERP software: the case of Omega airlines","authors":"Jacques C. Verville","doi":"10.4018/978-1-59140-061-5.CH002","DOIUrl":"https://doi.org/10.4018/978-1-59140-061-5.CH002","url":null,"abstract":"Omega Airlines, an international air carrier, provides air transportation services for passengers and cargo both to domestic and international arenas. Omega Airline's purchased People Soft's ERP solution (finance, human resources, and payroll applications) for the sum of US$86 million. The ERP acquisition process that Omega Airline's went through took approximately 9 months and was completed by the summer of 1996. The structure of the acquisition process that emerged from the data revealed six distinctive iterative, recursive and inter-related processes that, together, form a complex web of activity and tasks for the acquisition of ERP software. These activities and tasks are described and analyzed as a function of the six processes. The ERP acquisition process developed by Omega Airlines for this purchase was a typical of their normal purchasing practices and proved to be a significant learning experience for the entire organization. This case provides a useful illustration of 'good practice' and sets forth the framework for the ERP acquisition process.","PeriodicalId":43384,"journal":{"name":"Journal of Cases on Information Technology","volume":"5 1","pages":"26-44"},"PeriodicalIF":1.0,"publicationDate":"2003-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70435401","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-01-01DOI: 10.4018/978-1-59140-061-5.CH017
Raymond Papp
Given the recent profitability of and demand for pharmaceuticals, from prescription antibiotics and analgesics like CiproflaxinTM and OxyContinTM and men's health drugs such as ViagraTM and VardenafilTM to over-the-counter SenokotTM laxatives and BetadineTM antiseptics, the rush to develop and market new pharmaceuticals has never been greater. The current process is complex and it often takes several years for a drug to reach the market due to the myriad of Food and Drug Administration (FDA) guidelines. Furthermore, the recent FDA guidelines mandating that all New Drug Applications (NDA) be submitted in electronic (paperless) format by the end of 2002 is a catalyst for change in the pharmaceutical industry (FDA Proposes First Requirement for Electronic Submission, 2002; New Drug Application (NDA), 2001). Bayer Pharmaceutical, like its competitors Purdue Pharma and Boots Healthcare, has begun to take steps to assure that its use of information technology will allow it to not only meet FDA guidelines, but achieve its corporate goals of improved efficiency and reduced operating costs.
{"title":"Information technology & FDA compliance in the pharmaceutical industry","authors":"Raymond Papp","doi":"10.4018/978-1-59140-061-5.CH017","DOIUrl":"https://doi.org/10.4018/978-1-59140-061-5.CH017","url":null,"abstract":"Given the recent profitability of and demand for pharmaceuticals, from prescription antibiotics and analgesics like CiproflaxinTM and OxyContinTM and men's health drugs such as ViagraTM and VardenafilTM to over-the-counter SenokotTM laxatives and BetadineTM antiseptics, the rush to develop and market new pharmaceuticals has never been greater. The current process is complex and it often takes several years for a drug to reach the market due to the myriad of Food and Drug Administration (FDA) guidelines. Furthermore, the recent FDA guidelines mandating that all New Drug Applications (NDA) be submitted in electronic (paperless) format by the end of 2002 is a catalyst for change in the pharmaceutical industry (FDA Proposes First Requirement for Electronic Submission, 2002; New Drug Application (NDA), 2001). Bayer Pharmaceutical, like its competitors Purdue Pharma and Boots Healthcare, has begun to take steps to assure that its use of information technology will allow it to not only meet FDA guidelines, but achieve its corporate goals of improved efficiency and reduced operating costs.","PeriodicalId":43384,"journal":{"name":"Journal of Cases on Information Technology","volume":"5 1","pages":"262-273"},"PeriodicalIF":1.0,"publicationDate":"2003-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70435967","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-01-01DOI: 10.4018/978-1-59140-061-5.CH022
Ryan C. LaBrie, A. Vinze
This case examines the role and implications of deregulation in the telecommunications sector on an IT-based services organization in the Philippines. Reports from international lending institutions suggest that investments in the telecommunications sector typically produce up to a 30-fold impact on the economy. Predictions like these have caused several of the emerging economies throughout the world to deregulate their telecommunications infrastructure in an attempt to leverage this economic potential. This case study specifically examines the actions of Globe Telecom from just prior to the 1993 Philippine deregulation through the present. Globe has continued to succeed despite the competition against the Philippine Long Distance Telephone Company, which at one time controlled over 90% of the telephone lines in the Philippines. Globe has been able to do this through strategic partnerships, mergers, and acquisitions. Furthermore, Globe has developed into a leading wireless provider by its effective use of modern information technology.
{"title":"Globe telecom: succeeding in the Philippine telecommunications economy","authors":"Ryan C. LaBrie, A. Vinze","doi":"10.4018/978-1-59140-061-5.CH022","DOIUrl":"https://doi.org/10.4018/978-1-59140-061-5.CH022","url":null,"abstract":"This case examines the role and implications of deregulation in the telecommunications sector on an IT-based services organization in the Philippines. Reports from international lending institutions suggest that investments in the telecommunications sector typically produce up to a 30-fold impact on the economy. Predictions like these have caused several of the emerging economies throughout the world to deregulate their telecommunications infrastructure in an attempt to leverage this economic potential. This case study specifically examines the actions of Globe Telecom from just prior to the 1993 Philippine deregulation through the present. Globe has continued to succeed despite the competition against the Philippine Long Distance Telephone Company, which at one time controlled over 90% of the telephone lines in the Philippines. Globe has been able to do this through strategic partnerships, mergers, and acquisitions. Furthermore, Globe has developed into a leading wireless provider by its effective use of modern information technology.","PeriodicalId":43384,"journal":{"name":"Journal of Cases on Information Technology","volume":"5 1","pages":"333-357"},"PeriodicalIF":1.0,"publicationDate":"2003-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70436402","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-01-01DOI: 10.4018/978-1-59140-061-5.CH026
N. Karacapilidis
This case reports on the implementation of an open information management system that integrated modern information technology approaches to address the needs of a Greek medium-scale clothing producer towards heading to e-business. The system was able to interoperate with the company's legacy ERP system and automated intra-business, business-to-business and business-to-customer processes. The overall approach was designed around open standards for data exchange and integrated as a set of off-the-shelf tools that assured a robust, scalable and fast development cycle. Particular attention was paid to the appropriate synchronization of the internal and external work and data flows, the improvement of supply chain management, the reduction of transactions costs through the appropriate process automation, the reduction of errors occurring during the traditional handling of business documents, the reduction of the company's inventory levels, and, finally, the establishment of a cooperative environment between the enterprise and its customers and suppliers.
{"title":"Efficient data management in e-business transactions","authors":"N. Karacapilidis","doi":"10.4018/978-1-59140-061-5.CH026","DOIUrl":"https://doi.org/10.4018/978-1-59140-061-5.CH026","url":null,"abstract":"This case reports on the implementation of an open information management system that integrated modern information technology approaches to address the needs of a Greek medium-scale clothing producer towards heading to e-business. The system was able to interoperate with the company's legacy ERP system and automated intra-business, business-to-business and business-to-customer processes. The overall approach was designed around open standards for data exchange and integrated as a set of off-the-shelf tools that assured a robust, scalable and fast development cycle. Particular attention was paid to the appropriate synchronization of the internal and external work and data flows, the improvement of supply chain management, the reduction of transactions costs through the appropriate process automation, the reduction of errors occurring during the traditional handling of business documents, the reduction of the company's inventory levels, and, finally, the establishment of a cooperative environment between the enterprise and its customers and suppliers.","PeriodicalId":43384,"journal":{"name":"Journal of Cases on Information Technology","volume":"5 1","pages":"401-413"},"PeriodicalIF":1.0,"publicationDate":"2003-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70436741","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2003-01-01DOI: 10.4018/978-1-59140-061-5.CH036
D. Sciuto, G. Buonanno, A. Ravarini, M. Tagliavini, P. Faverio
This paper presents the case study of a well-known Italian company (that we will call "LSB") producing and selling high quality shoes all over the world. Today, LSB employs about 250 people and has 30 self-owned shops in many important cities like New York, Paris, and London.Until the beginning of the 90s, LSB was unquestionably considered the leader of its sector, while today, the situation has changed. Even if the overall performance indicators still show a healthy company that succeeds in its industry (thanks to its high quality products and the strong brand name), during the past few years, LSB has clearly underperformed with regards to its competitors.The analysis of LSB processes and organizational structure shows that the information management is a crucial issue; this case study aims at investigating the possible influence of the IS management on the evolution of LSB performance.
{"title":"IS management and success of an Italian fashion shoe company","authors":"D. Sciuto, G. Buonanno, A. Ravarini, M. Tagliavini, P. Faverio","doi":"10.4018/978-1-59140-061-5.CH036","DOIUrl":"https://doi.org/10.4018/978-1-59140-061-5.CH036","url":null,"abstract":"This paper presents the case study of a well-known Italian company (that we will call \"LSB\") producing and selling high quality shoes all over the world. Today, LSB employs about 250 people and has 30 self-owned shops in many important cities like New York, Paris, and London.Until the beginning of the 90s, LSB was unquestionably considered the leader of its sector, while today, the situation has changed. Even if the overall performance indicators still show a healthy company that succeeds in its industry (thanks to its high quality products and the strong brand name), during the past few years, LSB has clearly underperformed with regards to its competitors.The analysis of LSB processes and organizational structure shows that the information management is a crucial issue; this case study aims at investigating the possible influence of the IS management on the evolution of LSB performance.","PeriodicalId":43384,"journal":{"name":"Journal of Cases on Information Technology","volume":"38 1","pages":"563-584"},"PeriodicalIF":1.0,"publicationDate":"2003-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70437197","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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