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Leisure or work? Shopping behavior in neighborhood stores in a pandemic context 休闲还是工作?疫情背景下社区商店的购物行为
IF 2 Q3 BUSINESS Pub Date : 2023-04-18 DOI: 10.1108/rausp-02-2022-0064
Marcelo Moll Brandão, Arthur França Sarcinelli, Ananda Bisi Barcelos, Luiza Postay Cordeiro
PurposeThis study aims to understand customer’s assessments of neighborhood stores during the COVID-19 pandemic through the influence of in-store environmental factors on patronage intention.Design/methodology/approachOnline survey with 528 participants about the last shopping trip in neighborhood retail. The authors performed data analysis using structural equation modeling techniques.FindingsHigh-perceived spatial crowding negatively influences shopping experience value perceptions, while human crowding influences patronage intentions through increased perceived hedonic value.Research limitations/implicationsResults suggest that purchase experience at well-known neighborhood stores during a sanitary crisis is becoming less convenience-oriented and a substitute for leisure activities due to social distancing.Practical implicationsThe findings elucidate the social function of neighborhood convenience retailing during the COVID-19 pandemic. The results emphasize that a pleasant shopping experience arising from a good relationship with shopkeepers and other customers is more influential on patronage intention than a good product assortment and store layout.Social implicationsThis paper contributes to the survival of small neighborhood businesses during the financial crisis installed due to Covid-19 by helping businesses become more attractive to their consumers and competitive in the new context.Originality/valueThe combined context of the health crisis due to COVID-19 and neighborhood retail of an emerging country raises the need for tests to better understand established marketing theories. Based on this rationale, this work intends to replicate and extend selected previous findings to the new environment dictated by the pandemic.
目的本研究旨在通过店内环境因素对惠顾意愿的影响,了解COVID-19大流行期间顾客对社区商店的评价。设计/方法/方法对528名参与者进行了关于最近一次在社区零售店购物的在线调查。作者使用结构方程建模技术进行数据分析。高空间拥挤度对购物体验价值感知产生负向影响,而人群拥挤度通过增加感知到的享乐价值影响惠顾意愿。研究局限性/启示研究结果表明,在卫生危机期间,在知名社区商店的购物体验正变得不那么以方便为导向,而由于社会距离而成为休闲活动的替代品。研究结果阐明了新冠肺炎疫情期间社区便利零售的社会功能。结果强调,与店主和其他顾客的良好关系产生的愉快购物体验比良好的产品分类和商店布局对惠顾意愿的影响更大。本文通过帮助小型社区企业在新冠肺炎引发的金融危机中提高对消费者的吸引力和在新环境下的竞争力,为小型社区企业的生存做出了贡献。新冠肺炎引发的健康危机和新兴国家的社区零售结合起来,提出了对测试的需求,以更好地理解现有的营销理论。基于这一基本原理,这项工作旨在复制和扩展以前选定的研究结果,以适应大流行所决定的新环境。
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引用次数: 0
Identifying necessary conditions to deep-tech entrepreneurship 确定深科技创业的必要条件
IF 2 Q3 BUSINESS Pub Date : 2023-04-18 DOI: 10.1108/rausp-09-2022-0203
Eduardo Avancci Dionisio, Edmundo Inácio Júnior, Cristiano Morini, Ruy de Quadros Carvalho
PurposeThis paper aims to address which resources provided by an entrepreneurial ecosystem (EE) are necessary for deep technology entrepreneurship.Design/methodology/approachThe authors used a novel approach known as necessary condition analysis (NCA) to data on EEs and deep-tech startups from 132 countries, collected in a global innovation index and Crunchbase data sets. The NCA makes it possible to identify whether an EEs resource is a necessary condition that enables entrepreneurship.FindingsNecessary conditions are related to political and business environment; education, research and development; general infrastructure; credit; trade; diversification and market size; and knowledge absorption capacity.Research limitations/implicationsThe results show that business and political environments are the most necessary conditions to drive deep-tech entrepreneurship.Practical implicationsPolicymakers could prioritize conditions that maximize entrepreneurial output levels rather than focusing on less necessary elements.Social implicationsSome resources require less performance than others. So, policymakers should consider allocating policy efforts to strengthen resources that maximize output levels.Originality/valueStudies on deep-tech entrepreneurship are scarce. This study provides a bottleneck analysis that can guide the formulation of policies to support deep-tech entrepreneurship, as it allows to identify priority areas for resource allocation.
本文旨在探讨创业生态系统(EE)提供的哪些资源是深度技术创业所必需的。设计/方法/方法作者使用了一种被称为必要条件分析(NCA)的新方法来分析来自132个国家的电子产品和高科技创业公司的数据,这些数据收集在全球创新指数和Crunchbase数据集中。国家企业法使确定环境企业资源是否是创业的必要条件成为可能。必要条件与政治、商业环境有关;教育、研究和发展;一般基础设施;信贷支持;贸易;多元化和市场规模;知识吸收能力。研究局限/启示研究结果表明,商业和政治环境是推动深科技创业的最必要条件。政策制定者可以优先考虑使企业产出水平最大化的条件,而不是关注不那么必要的因素。社会意义有些资源对性能的要求比其他资源低。因此,政策制定者应该考虑分配政策努力,以加强产出水平最大化的资源。关于深科技创业的研究很少。本研究提供了一个瓶颈分析,可以指导制定支持深科技创业的政策,因为它允许确定资源配置的优先领域。
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引用次数: 0
Innovation and performance in Peruvian manufacturing firms: does R&D play a role? 秘鲁制造企业的创新与绩效:研发是否发挥了作用?
IF 2 Q3 BUSINESS Pub Date : 2023-04-11 DOI: 10.1108/rausp-07-2022-0176
PurposeThis paper aims to study whether Peruvian manufacturing firms that implement innovation have positive performance and whether R&D activities moderate these relationships.Design/methodology/approachUsing a data set of Peruvian manufacturing firms from the 2018 National Survey of Innovation, a LOGIT model analysis was applied to 774 companies. In addition, the authors fitted different models into subsamples to explore the moderating effects of R&D on manufacturing firms. Finally, the regression models were computed using R software.FindingsThe results indicate that product, service and marketing innovation are associated positively with an increase in market share, while process and organizational innovations are associated positively with productivity. Moreover, companies with R&D are more productivity-oriented than companies without R&D.Research limitations/implicationsThis study contributes to the literature on innovation management by supporting the assumption that innovation results in increased productivity and expands market demand. In addition, findings highlight that R&D is essential for boosting firms’ productivity.Practical implicationsManagers should consider an appropriate combination of the innovation portfolio and R&D investments to make progress and increase performance in the company. In addition, policymakers should consider that investments to promote the development of R&D activities in manufacturing companies will likely lead to médium- or long-term returns.Social implicationsThe correct use of indicators to measure these relationships could help the policymaker to design and measure policy instruments more efficiently.Originality/valueThese results provide a deeper understanding of how the effects of innovations implemented by manufacturing firms, especially service and process innovation, improve their performance.
目的本文旨在研究秘鲁实施创新的制造企业是否具有积极的绩效,以及研发活动是否调节了这些关系。设计/方法/方法使用2018年全国创新调查中的秘鲁制造企业数据集,对774家公司进行了LOGIT模型分析。此外,作者将不同的模型拟合到子样本中,以探索研发对制造企业的调节作用。最后,使用R软件计算回归模型。研究结果表明,产品、服务和营销创新与市场份额的增加呈正相关,而流程和组织创新与生产力呈正相关。此外,有研发的公司比没有研发的公司更注重生产力。研究局限性/含义本研究支持创新会提高生产力并扩大市场需求的假设,为创新管理文献做出了贡献。此外,研究结果强调,研发对于提高企业生产力至关重要。实际含义经理应考虑将创新投资组合和研发投资适当结合,以在公司取得进展并提高业绩。此外,政策制定者应考虑到,促进制造业公司研发活动发展的投资可能会带来中期或长期回报。社会含义正确使用指标来衡量这些关系可以帮助决策者更有效地设计和衡量政策工具。原创性/价值这些结果使我们更深入地了解了制造企业实施的创新,特别是服务和工艺创新,是如何提高其绩效的。
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引用次数: 1
Competition and firm performance: evidence from Vietnam 竞争与企业绩效:来自越南的证据
IF 2 Q3 BUSINESS Pub Date : 2023-04-03 DOI: 10.1108/rausp-03-2022-0094
Nguyen Le Hoa Tuyet, Lê Khương Ninh
PurposeThis paper aims to examine the impact of competition on firm performance using a data set of 352 firms listed on Vietnam’s stock exchanges from 2015 to 2019.Design/methodology/approachThe two-step system generalized method of moments is used to estimate this impact.FindingsThe findings reveal an inverted U-shaped relationship between competition and firm performance. Competition improves firm performance if its intensity is moderate. However, if the competition intensity exceeds the optimal level, the performance deteriorates accordingly.Research limitations/implicationsThe authors only studied Vietnamese firms due to the limited ability in data collection. It would be better to validate the findings using data from other transition economies.Practical implicationsThe non-linear relationship between competition and performance implies that government should pay more attention to retaining competition at an appropriate level.Social implicationsFirms contribute a lot to the prosperity of Vietnam. Therefore, the findings have a meaningful implication for Vietnam’s government to moderate competition to improve its firms’ performance.Originality/valueThis paper contributes to the extant literature by providing firsthand evidence of the impact of competition on firm performance in Vietnam – a transition economy.
目的本文旨在使用2015年至2019年在越南证券交易所上市的352家公司的数据集来检验竞争对公司绩效的影响。设计/方法/方法使用两步系统广义矩法来估计这种影响。研究结果揭示了竞争与企业绩效之间的倒U型关系。如果竞争强度适中,就会提高公司业绩。然而,如果竞争强度超过最佳水平,性能就会相应地恶化。研究局限性/含义由于数据收集能力有限,作者只研究了越南公司。最好使用其他转型经济体的数据来验证这些发现。实际含义竞争与绩效之间的非线性关系意味着政府应该更加注意将竞争保持在适当的水平。社会影响企业为越南的繁荣做出了巨大贡献。因此,研究结果对越南政府缓和竞争以提高企业绩效具有重要意义。原创性/价值本文通过提供竞争对转型经济体越南企业绩效影响的第一手证据,为现有文献做出了贡献。
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引用次数: 1
Modelling the importance of collaborative culture and its dimensions for supply chain collaboration: a necessary condition analysis 合作文化的重要性及其维度对供应链合作的建模:必要条件分析
IF 2 Q3 BUSINESS Pub Date : 2023-03-28 DOI: 10.1108/rausp-05-2022-0153
Innocent Senyo Kwasi Acquah
PurposeThis paper assumes necessity rather than sufficiency logic to model the relationship between collaborative culture and supply chain collaboration as triangular rather than linear. Specifically, this study aims to determine whether overall collaborative culture and its dimensions (i.e. collectivism, long-term orientation, power symmetry and uncertainty avoidance) are necessary for supply chain collaboration and the minimum levels of overall collaborative culture and its dimensions that are required for high levels of supply chain collaboration.Design/methodology/approachBased on the literature, collaborative culture and its four dimensions, namely, collectivism, long-term orientation, power symmetry and uncertainty avoidance, were modelled as conditions having supply chain collaboration as their outcome. The study used the necessary condition analysis to test the triangular relationships between the conditions and the outcome among a sample of firms (N = 166) in the downstream petroleum sector.FindingsThe results revealed that collaborative culture and its dimensions are necessary conditions for supply chain collaboration, and that high levels of collaboration are possible, although not guaranteed when at least a basic level of collaborative culture or its dimensions are present. Hence, different levels of supply chain collaboration require firms to have different levels of collectivism, long-term orientation, power symmetry and uncertainty avoidance. Thus, at 30% supply chain collaboration, only overall collaborative culture is necessary.Research limitations/implicationsA significant limitation of this research is that, although several antecedents of supply chain collaboration exist, this study explored only the cultural antecedents of supply chain collaboration.Practical implicationsThe dimensions of collaborative culture are necessary but not sufficient for supply chain collaboration. Therefore, managers should adopt a holistic approach to investment in a collaborative culture, as an over-investment in any of the dimensions may not compensate for an under-investment in the others.Originality/valueAs one of the first studies to use necessity rather than sufficiency logic to test the relationship between collaborative culture and supply chain collaboration, this research unearthed the non-linear (triangular) relationship between the constructs. It contributes to understanding how collaborative culture and its dimensions serve as bottleneck conditions constraining supply chain collaboration.
本文假设了必要性而非充分性逻辑,将协作文化与供应链协作之间的关系建模为三角形而不是线性关系。具体而言,本研究旨在确定供应链协作是否需要整体协作文化及其维度(即集体主义、长期导向、权力对称和不确定性规避),以及供应链高水平协作所需的整体协作文化及其维度的最低水平。基于文献,协作文化及其四个维度,即集体主义、长期导向、权力对称和不确定性规避,被建模为以供应链协作为结果的条件。该研究使用必要条件分析来检验下游石油部门公司样本(N = 166)中条件与结果之间的三角关系。研究结果表明,协作文化及其维度是供应链协作的必要条件,并且当至少存在基本水平的协作文化或其维度时,高水平的协作是可能的。因此,不同层次的供应链协作要求企业具有不同程度的集体主义、长期导向、权力对称和不确定性规避。因此,在30%的供应链协作中,只有整体协作文化是必要的。研究的局限性/启示本研究的一个显著的局限性是,虽然存在几个供应链协作的前因,但本研究只探讨了供应链协作的文化前因。实际意义协作文化的维度对于供应链协作是必要的,但不是充分的。因此,管理者应该采用一种全面的方法来投资协作文化,因为在任何一个维度上的过度投资都可能无法弥补在其他维度上的投资不足。作为最早使用必要性逻辑而非充分性逻辑来检验协作文化与供应链协作关系的研究之一,本研究揭示了这两个构式之间的非线性(三角形)关系。它有助于理解协作文化及其维度如何作为限制供应链协作的瓶颈条件。
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引用次数: 1
Editorial: RAUSP Management Journal: past, present, and future challenges 编辑:RAUSP管理杂志:过去,现在和未来的挑战
IF 2 Q3 BUSINESS Pub Date : 2023-02-10 DOI: 10.1108/rausp-02-2023-271
Flávio Hourneaux Junior, K. Hamza, Ronaldo de Oliveira Santos Jhunior
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引用次数: 0
Truces (re)construction at the boundaries of budgeting routines 在预算程序的边界上进行休战(重建)
IF 2 Q3 BUSINESS Pub Date : 2023-01-20 DOI: 10.1108/rausp-02-2022-0074
Samantha Luiza DE Souza Broman, Sandra Regina DA ROCHA-PINTO
PurposeThis study aims to contribute to routine dynamics literature and organization process practices. The main objective is to identify different ways organizational members (re)construct truces at the boundaries of budgeting routines where (re)plannings face scarce resources and, consequently, require modifications in routines.Design/methodology/approachThe research adopted the phenomenographic theoretical-methodological approach to investigate from a process perspective. Twenty-two professionals from 17 companies were interviewed about their experiences with budgeting. Three conceptions and six explanatory dimensions were organized systematically on a conceptual map, which provided insights for three new propositions.FindingsThree conceptions about truce (re)construction were found: “authority subjection” denotes an obedient behavior toward centralized orders for budget cuttings; “prudent assimilation” explains how some specific routines are preserved from resource reduction; and “participatory interactions” stand for exhaustive and participative efforts for negotiations beyond routine frontiers. Three theoretical propositions are also presented: “awareness of systemic complexity” may strengthen arguments for negotiations; “team’s collective configuration of relationship networks” reinforces collective attributes; and “social-based learning” may be developed through truce (re)construction.Research limitations/implicationsJorgüen Sandberg, who brought the phenomenographic approach to Organization Studies in 2000, stances that it is not assured that conceptions cover all varied forms of the phenomenon.Practical implicationsImplementing these findings in organizations may improve commitment to ecology of routines and decentralized decisions with a sense of responsibility for financial plans.Social implicationsThis study encourages transparency and ideas for cost-efficient resource use.Originality/valueThis study provides advance knowledge about truce in routines while encompassing its ecology.
目的本研究旨在为常规动力学文献和组织过程实践做出贡献。主要目标是确定组织成员在预算编制程序的边界上(重新)构建truces的不同方式,在这些边界上,(重新)计划面临稀缺资源,因此需要修改程序。设计/方法论/方法本研究采用现象学理论方法论的方法,从过程的角度进行研究。来自17家公司的22名专业人士接受了关于预算编制经验的采访。在概念图上系统地组织了三个概念和六个解释维度,为三个新命题提供了见解。研究发现,休战(重建)有三个概念:“权力服从”是指对削减预算的集中命令的服从行为;“谨慎同化”解释了一些特定的惯例是如何避免资源减少的;“参与性互动”代表为超越常规边界的谈判作出详尽和参与性的努力。还提出了三个理论命题:“系统复杂性意识”可能会加强谈判的论据;“团队关系网络的集体配置”强化了集体属性;“基于社会的学习”可以通过休战(重建)来发展。研究的局限性/含义Jorgüen Sandberg于2000年将现象学方法引入组织研究,他认为不能保证概念涵盖了现象的所有不同形式。实际意义在组织中实施这些发现可以提高对日常生态和分散决策的承诺,并对财务计划有责任感。社会影响这项研究鼓励资源使用的透明度和成本效益。独创性/价值这项研究提供了关于日常休战的先进知识,同时涵盖了休战的生态学。
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引用次数: 0
The role of the organizational and operational dimensions in the open collaboration performance: a strategic alignment perspective 组织和运营层面在开放协作绩效中的作用:战略协调视角
IF 2 Q3 BUSINESS Pub Date : 2023-01-17 DOI: 10.1108/rausp-12-2021-0244
K. Kissimoto, C. Mattos, Fernando José Laurindo
PurposeThe purpose of this paper is to investigate how the business model and the strategic intent to adopt an open collaboration initiative influence the perceived quality of collaboration outcomes.Design/methodology/approachThis paper presents a framework to analyze the role of the strategic dimension and the operational dimension in open collaboration initiatives through multiple case studies in three companies to understand how the open collaboration initiative was deployed and how was the level of the alignment between these two dimensions.FindingsThe studied cases revealed that when an open collaboration initiative starts in the strategic dimension and there is an alignment between the organizational dimension and operational dimension, the collaboration outcomes are clearer and more traceable.Research limitations/implicationsThe study highlights the need to consider the involvement and the internal alignment between strategic and operational dimensions when deploying an open collaboration activity if they want to achieve all the benefits.Practical implicationsThe presented framework can help managers to evaluate and understand how open collaboration activities are deployed within the company.Social implicationsThe study shows that when an open collaboration initiative is planned, its results and benefits can be extended to local communities by developing them.Originality/valueThis study aims to analyze the open collaboration initiative’s contribution to the overall organizational performance through the alignment between the organizational dimension and operational dimension perspective.
本文的目的是研究采用开放式协作计划的商业模式和战略意图如何影响协作结果的感知质量。本文提出了一个框架,通过对三家公司的多个案例研究来分析战略维度和运营维度在开放式协作计划中的作用,以了解开放式协作计划是如何部署的,以及这两个维度之间的对齐程度如何。研究结果:研究案例表明,当一个开放的协作计划在战略维度开始,并且在组织维度和运营维度之间存在一致性时,协作结果更清晰,更可追溯。研究的局限性/启示研究强调,如果他们想要获得所有的好处,在部署开放式协作活动时,需要考虑战略和运营维度之间的参与和内部一致性。本文提出的框架可以帮助管理人员评估和理解开放式协作活动是如何在公司内部部署的。社会意义研究表明,当一个开放的合作倡议被计划时,它的成果和利益可以通过发展它们而扩展到当地社区。原创性/价值本研究旨在通过组织维度和运营维度的一致性视角,分析开放式协作计划对组织整体绩效的贡献。
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引用次数: 0
Factors influencing Brazilian sugar and ethanol refineries’ failure 影响巴西糖和乙醇精炼厂失败的因素
IF 2 Q3 BUSINESS Pub Date : 2023-01-05 DOI: 10.1108/rausp-05-2022-0154
Susan Yuko Higashi, S. Caleman, L. Manning, L. K. de Aguiar, G. Monteiro
PurposeThis study aims to examine the dimensions of organisational failure in the Brazilian sugarcane and ethanol refineries, as reported in judicial recovery plans.Design/methodology/approachThis paper follows a qualitative, inductive approach that uses content analysis to examine the details of recovery plans. Besides, a cause-and-effect relationship diagram is proposed, making it possible to identify the interconnections between the identified variables.FindingsThere is evidence that organisational failures are not a linear outcome. Organisational failures are complex and occur because of several factors, often interdependent and operating at different levels.Research limitations/implicationsOrganisational failures basically have three interrelated levels: the macro-level (external environment), the meso-level (organisational environment) and the micro-level (associated with the decision-maker). The relationship between these levels is not trivial and involves coordinated research efforts.Practical implicationsOrganisations must consider all types of failure levels when developing business reorganisation plans. Reorganisation plans are more than a formal document to achieve judicial recovery, as they should incorporate strategic factors.Social implicationsOrganisational failures are regularity in organisations’ day-to-day. Understanding failure’s sources is vital to design firms’ strategies and public policies.Originality/valueThe study of organisational failure involves the analysis of complex and multidimensional phenomena. Judicial recovery plans are the means for companies to get a second chance. To that end, this paper addresses the sources of organisational failures through the lens of judicial plans.
本研究旨在研究巴西甘蔗和乙醇精炼厂组织失败的维度,正如司法恢复计划所报告的那样。设计/方法/方法本文采用定性、归纳的方法,使用内容分析来检查恢复计划的细节。此外,还提出了一个因果关系图,使识别变量之间的相互联系成为可能。有证据表明,组织失败不是一个线性的结果。组织失败是复杂的,发生的原因是几个因素,往往是相互依存的,在不同的层面上运作。研究局限/启示组织失败基本上有三个相互关联的层面:宏观层面(外部环境),中观层面(组织环境)和微观层面(与决策者相关)。这些水平之间的关系不是微不足道的,需要协调的研究努力。实际意义在制定业务重组计划时,组织必须考虑所有类型的失败级别。重组计划不仅仅是一份实现司法恢复的正式文件,因为它们应纳入战略因素。社会影响组织失败是组织日常生活中的规律性。了解失败的根源对于设计企业战略和公共政策至关重要。独创性/价值对组织失败的研究涉及对复杂和多维现象的分析。司法恢复计划是公司获得第二次机会的手段。为此,本文通过司法计划的镜头解决了组织失败的根源。
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引用次数: 0
Does employee empowerment moderate the effect of situational and dispositional variables on emotional exhaustion differently? The COVID-19 crisis context 员工授权对情境变量和性格变量对情绪耗竭的调节作用是否不同?COVID-19危机背景
IF 2 Q3 BUSINESS Pub Date : 2022-12-01 DOI: 10.1108/rausp-06-2022-0168
J. A. Linando, M. Halim
PurposeBuilding on the conservation of resources (COR) theory, this study aims to investigate employee empowerment’s moderation effect on the relationship of situational (job satisfaction, affective commitment) and dispositional (positive affectivity, emotional intelligence) variables toward the emotional exhaustion of service employees amidst the pandemic.Design/methodology/approachIn total, 288 service employees from various sectors in Indonesia participate as the study’s respondents. This study applies a two-stage structural equation modeling approach to test the hypotheses.FindingsThe results show that employee empowerment moderates situational and dispositional variables differently. While employee empowerment significantly influences situational variables, a different situation is found on dispositional variables, that employee empowerment does not significantly influence these variables. This study’s findings portray the COR theory in practice and clarify the importance of employee empowerment for employees with particular attributions.Research limitations/implicationsThe present study bears four limitations: the cross-sectional design; no exploration of dispositional and situational variables’ antecedents; the findings are limited to the service workers; and lastly, this study only takes Indonesian samples.Practical implicationsFrom a practical perspective, this study reveals which type of service employees are responsive to empowerment policy and which are prone to experience emotional exhaustion, particularly during a crisis.Social implicationsBy understanding what factors determine employee empowerment’s effectiveness, managers could maximize the impacts of their empowerment policies. Subsequently, it will create better service deliveries which might benefit the broader societal scope.Originality/valueThis study contributes to both theoretical and practical understanding. Theoretically, this study adds and promotes using a categorical lens to examine the pattern of interactions between organizations and employees.
目的基于资源守恒理论,探讨员工授权对情境变量(工作满意度、情感承诺)和性格变量(积极情感、情绪智力)对疫情背景下服务员工情绪耗竭的调节作用。设计/方法/方法总共有来自印度尼西亚各个部门的288名服务人员作为调查对象参与了这项研究。本研究采用两阶段结构方程建模方法对假设进行检验。结果表明,员工授权对情境变量和性格变量的调节作用不同。员工授权对情境变量有显著影响,而对性格变量有不同的影响,员工授权对这些变量没有显著影响。本研究的发现在实践中描绘了COR理论,并阐明了员工授权对具有特定归因的员工的重要性。研究局限/启示本研究存在四个局限:横断面设计;没有探究性格变量和情境变量的前因;研究结果仅限于服务工作者;最后,这项研究只选取了印度尼西亚的样本。从实践的角度来看,本研究揭示了哪种类型的服务员工对授权政策有反应,哪种类型的员工更容易经历情绪衰竭,尤其是在危机期间。通过了解哪些因素决定了员工授权的有效性,管理者可以最大限度地发挥其授权政策的影响。随后,它将创造更好的服务提供,这可能有利于更广泛的社会范围。原创性/价值本研究有助于理论和实践的理解。从理论上讲,本研究增加并促进了使用分类镜头来检查组织与员工之间的互动模式。
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引用次数: 2
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RAUSP Management Journal
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