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Selection of effective risk mitigation strategies in container shipping operations 集装箱运输业务中有效风险缓解策略的选择
IF 3 Q3 BUSINESS Pub Date : 2019-11-18 DOI: 10.1108/mabr-04-2019-0013
Chia-Hsun Chang, Jingjing Xu, Jingxin Dong, Zaili Yang
PurposeContainer shipping companies face various risks with different consequences that are required to be mitigated. Limited empirical research has been done on identifying and evaluating risk management strategies in shipping operations with different risk consequences. This paper aims to identify the appropriate risk mitigation strategies and evaluate the relative importance of these strategies.Design/methodology/approachLiterature review and interviews were used to identify and validate the appropriate risk mitigation strategies in container shipping operations. A questionnaire with a Likert five-point scale was then conducted to rank the identified risk mitigation strategies in terms of their overall effectiveness. Top six important strategies were selected to evaluate their relative importance under three risk consequences (i.e. financial, reputation and safety and security incident related loss) through using another questionnaire with paired-comparison. Fuzzy analytic hierarchy process (AHP) was then conducted to analyse the paired-comparison questionnaire.FindingsAfter conducting a systematic literature review and interviews, 18 mitigation strategies were identified. The results from the first questionnaire show that among the 18 strategies, the top three are “form alliances with other shipping companies”, “use more advanced infrastructures (hardware and software)” and “choose partners very carefully”. After conducting fuzzy AHP, the results show that shipping companies emphasize more on reducing the risk consequence of financial loss; and “form alliance with other shipping companies” is the most important risk mitigation strategy.Originality/valueThis paper evaluates the risk mitigation strategies against three risk consequences. Managers can benefit from the systematic identification of mitigation strategies, which shipping companies can consider for adoption to reduce the operational risk impact.
集装箱运输公司面临着各种各样的风险和不同的后果,需要减轻这些风险。针对航运运营中不同风险后果的风险管理策略识别与评价的实证研究有限。本文旨在确定适当的风险缓解战略,并评估这些战略的相对重要性。设计/方法/方法采用文献回顾和访谈来确定和验证集装箱运输业务中适当的风险缓解策略。然后使用李克特五点量表进行问卷调查,根据其总体有效性对已确定的风险缓解战略进行排名。选择最重要的6个策略,通过另一份配对比较问卷,评估它们在三种风险后果(即财务、声誉和安全与安全事件相关损失)下的相对重要性。采用模糊层次分析法(AHP)对配对比较问卷进行分析。在进行了系统的文献综述和访谈后,确定了18种缓解策略。第一份问卷的结果显示,在18项策略中,排名前三的是“与其他航运公司结成联盟”、“使用更先进的基础设施(硬件和软件)”和“非常谨慎地选择合作伙伴”。运用模糊层次分析法,结果表明:航运企业更注重降低财务损失的风险后果;“与其他航运公司结盟”是最重要的风险缓解策略。原创性/价值本文针对三种风险后果评估了风险缓解策略。管理人员可以从系统地确定缓解战略中受益,航运公司可以考虑采用这些战略,以减少运营风险的影响。
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引用次数: 20
Berth scheduling at marine container terminals 海运集装箱码头泊位调度
IF 3 Q3 BUSINESS Pub Date : 2019-11-18 DOI: 10.1108/mabr-08-2019-0032
M. Kavoosi, M. Dulebenets, Olumide F. Abioye, J. Pasha, Oluwatosin Theophilus, Hui Wang, R. Kampmann, Marko Mikijeljević
PurposeMarine transportation has been faced with an increasing demand for containerized cargo during the past decade. Marine container terminals (MCTs), as the facilities for connecting seaborne and inland transportation, are expected to handle the increasing amount of containers, delivered by vessels. Berth scheduling plays an important role for the total throughput of MCTs as well as the overall effectiveness of the MCT operations. This study aims to propose a novel island-based metaheuristic algorithm to solve the berth scheduling problem and minimize the total cost of serving the arriving vessels at the MCT.Design/methodology/approachA universal island-based metaheuristic algorithm (UIMA) was proposed in this study, aiming to solve the spatially constrained berth scheduling problem. The UIMA population was divided into four sub-populations (i.e. islands). Unlike the canonical island-based algorithms that execute the same metaheuristic on each island, four different population-based metaheuristics are adopted within the developed algorithm to search the islands, including the following: evolutionary algorithm (EA), particle swarm optimization (PSO), estimation of distribution algorithm (EDA) and differential evolution (DE). The adopted population-based metaheuristic algorithms rely on different operators, which facilitate the search process for superior solutions on the UIMA islands.FindingsThe conducted numerical experiments demonstrated that the developed UIMA algorithm returned near-optimal solutions for the small-size problem instances. As for the large-size problem instances, UIMA was found to be superior to the EA, PSO, EDA and DE algorithms, which were executed in isolation, in terms of the obtained objective function values at termination. Furthermore, the developed UIMA algorithm outperformed various single-solution-based metaheuristic algorithms (including variable neighborhood search, tabu search and simulated annealing) in terms of the solution quality. The maximum UIMA computational time did not exceed 306 s.Research limitations/implicationsSome of the previous berth scheduling studies modeled uncertain vessel arrival times and/or handling times, while this study assumed the vessel arrival and handling times to be deterministic.Practical implicationsThe developed UIMA algorithm can be used by the MCT operators as an efficient decision support tool and assist with a cost-effective design of berth schedules within an acceptable computational time.Originality/valueA novel island-based metaheuristic algorithm is designed to solve the spatially constrained berth scheduling problem. The proposed island-based algorithm adopts several types of metaheuristic algorithms to cover different areas of the search space. The considered metaheuristic algorithms rely on different operators. Such feature is expected to facilitate the search process for superior solutions.
目的在过去十年中,海运面临着对集装箱货物日益增长的需求。海运集装箱码头作为连接海运和内陆运输的设施,预计将处理越来越多的船只集装箱。泊位调度对MCT的总吞吐量以及MCT运营的整体有效性起着重要作用。本研究旨在提出一种新的基于岛屿的元启发式算法来解决泊位调度问题,并最大限度地降低MCT服务到达船只的总成本。设计/方法/方法本研究提出了一种通用的基于岛屿元启发式算法(UIMA),旨在解决空间受限的泊位调度问题。UIMA人口分为四个子群体(即岛屿)。与在每个岛屿上执行相同元启发式的基于规范岛屿的算法不同,所开发的算法中采用了四种不同的基于种群的元启发式算法来搜索岛屿,包括以下算法:进化算法(EA)、粒子群优化算法(PSO)、分布估计算法(EDA)和差分进化算法(DE)。所采用的基于种群的元启发式算法依赖于不同的运算符,这有助于在UIMA岛上搜索高级解决方案。结果所进行的数值实验表明,所开发的UIMA算法对于小型问题实例返回了接近最优的解。对于大型问题实例,UIMA在终止时获得的目标函数值方面优于单独执行的EA、PSO、EDA和DE算法。此外,所开发的UIMA算法在求解质量方面优于各种基于单解的元启发式算法(包括可变邻域搜索、禁忌搜索和模拟退火)。UIMA的最大计算时间不超过306 s.研究局限性/含义以前的一些泊位调度研究模拟了不确定的船只到达时间和/或处理时间,而本研究假设船只到达和处理时间是确定的。实际意义所开发的UIMA算法可被MCT操作员用作一种有效的决策支持工具,并有助于在可接受的计算时间内高效设计泊位时间表。独创性/价值设计了一种新的基于岛屿的元启发式算法来解决空间约束的泊位调度问题。所提出的基于岛屿的算法采用了几种类型的元启发式算法来覆盖搜索空间的不同区域。所考虑的元启发式算法依赖于不同的运算符。这样的功能有望促进搜索卓越解决方案的过程。
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引用次数: 46
Queueing analysis for operations modeling in port logistics 港口物流作业建模中的排队分析
IF 3 Q3 BUSINESS Pub Date : 2019-11-17 DOI: 10.1108/mabr-09-2019-0035
P. Legato, R. M. Mazza
PurposeThe use of queueing network models was stimulated by the appearance (1975) of the exact product form solution of a class of open, closed and mixed queueing networks obeying the local balance principle and solved, a few years later, by the popular mean value analysis algorithm (1980). Since then, research efforts have been produced to approximate solutions for non-exponential services and non-pure random mechanisms in customer processing and routing. The purpose of this paper is to examine the suitability of modeling choices and solution approaches consolidated in other domains with respect to two key logistic processes in container terminals.Design/methodology/approachIn particular, the analytical solution of queueing networks is assessed for the vessel arrival-departure process and the container internal transfer process with respect to a real terminal of pure transshipment.FindingsNumerical experiments show the extent to which a decomposition-based approximation, under fixed or state-dependent arrival rates, may be suitable for the approximate analysis of the queueing network models.Research limitations/implicationsThe limitation of adopting exponential service time distributions and Poisson flows is highlighted.Practical implicationsComparisons with a simulation-based solution deliver numerical evidence on the companion use of simulation in the daily practice of managing operations in a finite-time horizon under complex policies.Originality/valueDiscussion of some open modeling issues and encouraging results provide some guidelines on future research efforts and/or suitable adaption to container terminal logistics of the large body of techniques and algorithms available nowadays for supporting long-run decisions.
目的一类遵循局部平衡原理的开、闭和混合排队网络的精确乘积形式解的出现(1975)刺激了排队网络模型的使用,并在几年后用流行的均值分析算法(1980)求解。从那时起,人们开始研究客户处理和路由中的非指数服务和非纯随机机制的近似解决方案。本文的目的是针对集装箱码头的两个关键物流过程,检验在其他领域整合的建模选择和解决方案的适用性。设计/方法/方法特别是,针对纯转运的真实码头,对船舶到达-离开过程和集装箱内部转运过程的排队网络的分析解进行了评估。数值实验表明,在固定或状态相关的到达率下,基于分解的近似在多大程度上适用于排队网络模型的近似分析。研究局限性/含义强调了采用指数服务时间分布和泊松流的局限性。实际含义与基于模拟的解决方案的比较提供了数字证据,证明在复杂策略下,模拟在有限时间范围内管理操作的日常实践中的伴随使用。原创性/价值对一些开放性建模问题的讨论和令人鼓舞的结果为未来的研究工作和/或对目前可用于支持长期决策的大量技术和算法的适当适应集装箱码头物流提供了一些指导。
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引用次数: 10
The implication of the stochastic gross-profit-per-day objective on the cargo ship profitability, capacity, and speed 每日随机毛利润目标对货船盈利能力、容量和速度的影响
IF 3 Q3 BUSINESS Pub Date : 2019-09-16 DOI: 10.1108/mabr-04-2019-0016
Said El Noshokaty
PurposeThis paper aims to study the implication of the stochastic gross-profit-per-day objective on the ship profitability and the ship capacity and speed.Design/methodology/approachThe paper has used the mathematical model and the solution methodology given by El Noshokaty, 2013, 2014, 2017a, 2017b, and SOS, 2019.FindingsThe paper finds that if the ship owner follows the rate concept and the cargo demand forecast, he can improve the profitability of his company and be able to select the proper capacities and speeds for the ships used.Research limitations/implicationsThe findings are not only useful for the shipping or other cargo transport companies but also for businesses like gas reservoir development, car assembly lines in the industry, cooperative farming and crop harvesting in agriculture, port cargo handling in trade and road paving in construction.Originality/valueThe contribution of this paper lies in notifying the ship owners of the possible profitability improvement and the consequences of building ships of larger capacities and slower speeds.
目的研究随机日均毛利目标对船舶盈利能力、船舶运力和航速的影响。设计/方法/方法本文使用了El Noshokaty, 2013, 2014, 2017a, 2017b和SOS, 2019给出的数学模型和解决方法。研究发现,如果船东遵循运价概念和货物需求预测,可以提高公司的盈利能力,并能够为所使用的船舶选择合适的运力和航速。研究的局限/启示研究结果不仅对航运或其他货物运输公司有用,而且对诸如天然气开发、工业中的汽车装配线、农业中的合作农业和作物收获、贸易中的港口货物装卸和建筑中的道路铺设等企业也有用。独创性/价值本文的贡献在于通知船东可能的盈利能力提高和建造更大容量和更慢速度的船舶的后果。
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引用次数: 1
A heuristic algorithm for multiple trip vehicle routing problems with time window constraint and outside carrier selection 具有时间窗约束和外部载体选择的多行程车辆路径问题的启发式算法
IF 3 Q3 BUSINESS Pub Date : 2019-09-16 DOI: 10.1108/MABR-04-2019-0018
C. Chu, Hsiu-Li Hsu
PurposeIn this paper, the authors introduced a real world new problem, the multi-trip vehicle routing problem with time windows and the possible use of a less-than-truckload carrier to satisfy customer demands. The purpose of this paper is to develop a heuristic algorithm to route the private trucks with time windows and to make a selection between truckload and less-than-truckload carriers by minimizing a total cost function.Design/methodology/approachBoth mathematical model and heuristic algorithm are developed for routing the private trucks with time windows and for selecting of less-than-truckload carriers by minimizing the total cost function.FindingsIn all, 40 test problems were examined with the heuristics. Computational results show that the algorithm obtains the optimal or near-optimal solutions efficiently in terms of time and accuracy.Originality/valueThe research described in this paper differs from the previous one on fleet planning or vehicle routing, in that it modifies the Clarke and Wright method by shifting the performance measure from a distance to cost and also incorporates the fixed cost of different types of trucks into the model. In addition, the authors simultaneously consider the multiple trip vehicle routing problems with time windows and the selection of less-than-truckload carriers that is an integrated scenario of real-world application. To the best of the authors’ knowledge, this scenario has not been considered in the literature.
目的在本文中,作者介绍了一个现实世界中的新问题,即具有时间窗口的多行程车辆路线问题,以及使用零担运输工具来满足客户需求的可能性。本文的目的是开发一种启发式算法,以确定具有时间窗口的私人卡车的路线,并通过最小化总成本函数在卡车装载和非卡车装载承运人之间进行选择。设计/方法论/方法数学模型和启发式算法都被开发用于有时间窗口的私人卡车的路线选择,以及通过最小化总成本函数来选择零担承运人。结果:共有40道测试题采用启发式方法进行了检验。计算结果表明,该算法在时间和精度上都能有效地获得最优或接近最优解。原创性/价值本文中描述的研究与之前关于车队规划或车辆路线的研究不同,因为它通过将性能指标从距离转移到成本来修改Clarke和Wright方法,并将不同类型卡车的固定成本纳入模型中。此外,作者还同时考虑了具有时间窗口的多行程车辆路线问题和选择零担承运人,这是现实世界应用的一个集成场景。据作者所知,文献中没有考虑这种情况。
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引用次数: 3
Empty container movements arising from cargo seasonality: Turkish terminals 由货物季节性引起的空集装箱移动:土耳其码头
IF 3 Q3 BUSINESS Pub Date : 2019-09-16 DOI: 10.1108/MABR-03-2019-0011
Ahmet Selcuk Basarici, T. Satır
PurposeThe purpose of this study is to reveal the magnitude of empty container movements (ECM) arising from cargo seasonality by means of long-term datasets of Turkish terminals. Trade imbalance is one of the well-known major reasons of ECM. Cargo seasonality apart from some other operational drivers and market effect, i.e. commercial decisions of the ship operators, is the major operational driver in Turkish terminals effecting ECM. Furthermore, this study highlights the significance of market effect, leading to take measures for more effective empty container operations in terms of decision makers leading the ship operators.Design/methodology/approachTime series analysis of full container datasets was performed through X-13ARIMA-SEATS methodology, implementing seasonal adjustment.FindingsThe results indicate that 17 of 112 time series in hand, based on a terminal/hinterland, container type and “in and out” foreign trade, exhibit cargo seasonality. Roughly, the amount of ECM originating from cargo seasonality in Turkish terminals represents 10 per cent of total ECM except trade imbalance in those terminals where seasonality is present. This reveals that ECM arising from market effect should not be underestimated.Research limitations/implicationsReefer container traffic could not be sorted from the datasets.Originality/valueThis paper focuses on one of the major reasons of ECM, cargo seasonality. It brings a novel point of view and interpretations which were not suggested previously about ECM, motivating to overcome inefficiency in container operations.
目的本研究的目的是通过土耳其码头的长期数据集揭示由货物季节性引起的空集装箱运动(ECM)的幅度。贸易不平衡是众所周知的ECM的主要原因之一。除了一些其他运营驱动因素和市场影响(即船舶运营商的商业决策)外,货运季节性是土耳其码头影响电子对抗的主要运营驱动因素。此外,本研究强调了市场效应的重要性,从而导致决策者领导船舶运营商采取更有效的空箱运营措施。设计/方法/方法通过X-13ARIMA-SEATS方法对全集装箱数据集进行时间序列分析,并进行季节性调整。研究结果表明,基于码头/腹地、集装箱类型和“进出”对外贸易的112个时间序列中,有17个时间序列表现出货物季节性。大致而言,除了存在季节性的码头的贸易不平衡外,土耳其码头由货物季节性产生的ECM金额占ECM总额的10%。由此可见,市场效应产生的ECM不可低估。研究限制/意义冷藏集装箱流量无法从数据集中进行排序。原创性/价值本文着重分析了电子商务的主要原因之一——货物季节性。它带来了一种新的观点和解释,这是以前没有提出的关于ECM,激励克服集装箱操作的低效率。
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引用次数: 0
Exploring the development of Malaysian seaports as a hub for tourism activities 探索将马来西亚海港发展为旅游活动中心
IF 3 Q3 BUSINESS Pub Date : 2019-09-16 DOI: 10.1108/mabr-12-2018-0049
J. Jeevan, M. R. Othman, Z. Hasan, T. Pham, Gyei-Kark Park
PurposeThe purpose of this paper is to explore the prospects of Malaysian seaports as hubs for seaport tourism. This symbiosis nexus between seaports and tourism needs to be explored to provide a luxury economic growth. Combinations of these two segments are expected to explore a new market in Malaysian tourism industry.Design/methodology/approachA thorough case study consists of five major seaports in Malaysia including Penang Port, Port Klang, Port of Tanjung Pelepas, Kuantan Port, Bintulu Port and Kota Kinabalu; these seaports have been selected to reveal their opportunities for the prospect of Malaysian seaport tourism via spatial interaction model.FindingsFour main components including cruise activities, support from intra-region and inter-region economic corridors and the seaport regionalisation can be integrated to reveal the capacity of Malaysian seaport to be hub for seaport tourism.Originality/valueThis paper incorporates tourism sector as one of the streams in the fifth-generation seaports. Seaports and tourism are two economic generators in Malaysia and infusion of these components is expected to enhance the economic prospect, diversify the function of seaports and reduce the over-dependence on conventional tourism activities.
目的探讨马来西亚海港作为海港旅游枢纽的前景。需要探索海港和旅游业之间的共生关系,以提供奢侈的经济增长。这两个细分市场的结合有望开拓马来西亚旅游业的新市场。设计/方法/方法一项全面的案例研究包括马来西亚的五个主要海港,包括槟城港、巴生港、丹绒佩莱帕斯港、关丹港、民都鲁港和亚庇;选择这些海港是为了通过空间互动模型揭示其对马来西亚海港旅游前景的机遇。发现可以整合四个主要组成部分,包括邮轮活动、区域内和区域间经济走廊的支持以及海港区域化,以揭示马来西亚海港成为海港旅游中心的能力。创意/价值本文将旅游业纳入第五代海港的主流之一。海港和旅游业是马来西亚的两大经济来源,这些组成部分的注入有望增强经济前景,使海港的功能多样化,并减少对传统旅游活动的过度依赖。
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引用次数: 6
Model and analysis of the effect of China’s potential domestic emission control area with 0.1% sulphur limit 0.1%硫限值中国国内潜在排放控制区的模型与效果分析
IF 3 Q3 BUSINESS Pub Date : 2019-09-16 DOI: 10.1108/mabr-03-2019-0012
Shuaian Wang, C. Peng
PurposeThe purpose of this study is to analyze the effect of China’s potential domestic emission control area (DECA) with 0.1 per cent sulphur limit on sulphur emission reduction.Design/methodology/approachThe authors calculate the fuel cost of a direct path within the DECA and a path that bypasses the DECA for ships that sail between two Chinese ports in view of the DECA. Ships adopt the path with the lower cost and the resulting sulphur dioxide (SO2) emissions can be calculated. They then conduct sensitivity analysis of the SO2 emissions with different values of the parameters related to sailing distance, fuel price and ships.FindingsThe results show that ships tend to detour to bypass the DECA when the distance between the two ports is long, the ratio of the price of low sulphur fuel and that of high sulphur fuel is high and the required time for fuel switching is long. If the time required for fuel switching is less than 12 h or even 24 h, it can be anticipated that a large number of ships will bypass the DECA, undermining the SO2 reduction effect of the DECA.Originality/valueThis study points out the size and shape difference between the emission control areas in Europe and North America and China’s DECA affects ships’ path choice and SO2 emissions.
目的本研究的目的是分析中国潜在的国内排放控制区(DECA)对硫减排的影响。设计/方法/方法鉴于DECA,作者计算了在中国两个港口之间航行的船舶在DECA内的直接路径和绕过DECA的路径的燃料成本。船舶采用成本较低的路径,由此产生的二氧化硫(SO2)排放量可以计算出来。然后,他们对和航行距离、燃料价格和船舶相关的不同参数值的SO2排放进行敏感性分析。研究结果表明,当两个港口之间的距离较长,低硫燃料和高硫燃料的价格之比较高,燃料转换所需时间较长时,船舶往往会绕行DECA。如果燃油切换所需的时间小于12 h甚至24 h、 可以预见,大量船舶将绕过DECA,破坏DECA的SO2减排效果。Originality/value本研究指出了欧洲和北美排放控制区与中国的DECA之间的大小和形状差异,影响了船舶的路径选择和SO2排放。
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引用次数: 9
Legal liability for container security 集装箱安全的法律责任
IF 3 Q3 BUSINESS Pub Date : 2019-06-11 DOI: 10.1108/MABR-11-2018-0046
G. Gujar, Sik Kwan Tai
Purpose It is commonly known that numerous incidents of container security failure are detected on a daily basis for which nobody is held legally liable. This state of affairs is essentially due to the shippers providing erroneous information, either inadvertently or by design. However, none of the stakeholders such as the carrier, the port operator, the inland transporter or the dry port operator are saddled with the legal responsibility of verifying the correctness of the information provided by the shippers or moving against them legally for misrepresentation of facts. Design/methodology/approach This paper discusses the issue of container security from a legal perspective with a specific focus on the liability for security failure. While discussing the reasons for non-development of a globally standardized legal regime for container security, this paper also endeavors to suggest possible solutions for the abysmal state of affairs. Findings This state of affairs persists despite the shipper being saddled with the additional responsibility of providing documentary evidence of verified gross mass of the cargo stuffed in the container by International Maritime Organization. Originality/value There is apparently no visible legal action that appears to have been taken against the culprit responsible for the security failure. Thus, the loopholes in the existing legal regime are exploited by all concerned for commercial reasons.
目的众所周知,每天都有许多集装箱安全故障事件被检测到,没有人为此承担法律责任。这种情况本质上是由于托运人提供了错误的信息,或者是无意的,或者是故意的。然而,承运人、港口经营人、内陆运输公司或干港经营人等利益相关者都不承担核实托运人提供的信息是否正确的法律责任,也不承担因虚假陈述而对托运人提起法律诉讼的法律责任。设计/方法/方法本文从法律角度讨论了容器安全问题,特别关注安全失效的责任。在讨论全球标准化的集装箱安全法律制度没有发展的原因的同时,本文也试图为这种糟糕的事态提出可能的解决方案。尽管国际海事组织要求托运人承担额外的责任,提供经核实的集装箱内货物总质量的书面证据,但这种情况仍然存在。显然,目前还没有针对安全故障的罪魁祸首采取明显的法律行动。因此,现有法律制度的漏洞被所有有关方面出于商业原因加以利用。
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引用次数: 1
Measurement of port performance from users’ perspective 从用户角度衡量端口性能
IF 3 Q3 BUSINESS Pub Date : 2019-06-03 DOI: 10.1108/MABR-08-2018-0024
George K. Vaggelas
PurposeGoing beyond the usual approach of measuring port performance – focusing on the efficiency of port operations – this paper aims to look into shipping lines and other port users’ perceptions on port performance.Design/methodology/approachThe paper develops a framework measuring the perceptions of port users (i.e. shipping companies, shippers, etc.) on port performance. A typology of elements that shape port users’ perceptions has been developed with an eye on capturing the peculiarities of different port markets. Based on this typology, a tool to assess users’ perspectives, and subsequently evaluate, any given port has been developed. The tool provides port authorities the flexibility they need for customized approaches. The developed evaluation mechanism has been tested on a group of European seaports, and the results are presented by this study.FindingsThe framework and its pilot application unveil the key parameters that port users take into consideration when evaluating the effectiveness component of port performance. Moreover, the importance and evaluation ratings of specific performance parameters allow for a GAP analysis of the collected data.Research limitations/implicationsThe paper advances scholarly and practical discussion on how of port users’ perceptions can be a valuable tool for port performance measurement.Practical implicationsThe proposed tool can be a valuable add-on for port authorities to evaluate their performance from the port users’ point of view and take the necessary actions to improve it. Also, the tool can be used for the evaluation of a new process, infrastructure. The evaluation of port users’ perception of port performance can and must be part of a European ports observatory, as it is a set of indicators that clearly reflects the satisfaction of port users by engaging their view on port performance issues, instead of relying almost exclusively on port-generated data.Originality/valueThe paper develops a framework for measuring port user’s perception on port performance, which is flexible and can be applied in any port.
目的超越衡量港口绩效的通常方法——关注港口运营的效率——本文旨在研究航运公司和其他港口用户对港口绩效的看法。设计/方法论/方法本文开发了一个框架,用于衡量港口用户(即航运公司、托运人等)对港口绩效的看法。为了捕捉不同港口市场的特点,开发了一种塑造港口用户感知的元素类型。基于这种类型,开发了一种评估用户观点并随后评估任何给定端口的工具。该工具为港口当局提供了定制方法所需的灵活性。所开发的评估机制已在一组欧洲海港上进行了测试,并通过本研究给出了结果。Findings该框架及其试点应用程序揭示了端口用户在评估端口性能的有效性组件时要考虑的关键参数。此外,特定性能参数的重要性和评估评级允许对收集的数据进行GAP分析。研究局限性/含义本文就港口用户的感知如何成为衡量港口绩效的宝贵工具进行了学术和实践讨论。实际意义所提出的工具可以成为港口当局从港口用户的角度评估其绩效并采取必要行动加以改进的一个有价值的附加工具。此外,该工具还可以用于评估新流程、基础设施。评估港口用户对港口绩效的看法可以而且必须是欧洲港口观察站的一部分,因为这是一套指标,通过参与港口用户对码头绩效问题的看法,而不是几乎完全依赖港口生成的数据,清楚地反映了港口用户的满意度。独创性/价值本文开发了一个衡量港口用户对港口绩效感知的框架,该框架具有灵活性,可应用于任何港口。
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引用次数: 11
期刊
Maritime Business Review
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