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Effects of the use of digital technologies on the performance of firms in a developing country: are there differences between creative and manufacturing industries? 数字技术的使用对发展中国家企业业绩的影响:创意产业和制造业之间有区别吗?
IF 3.3 Q3 MANAGEMENT Pub Date : 2022-04-05 DOI: 10.12821/ijispm100104
Jean Pierre Seclen-Luna, René I. Castro Vergara, Hellen Lopez Valladares
This paper aims to analyse the effects of the use of digital technologies on firms’ net sales and productivity. The technology adoption approach is applied in empirical research using data from the National Enterprise Survey in Peru. Using the OLS method on a sample of 2,970 firms from creative and manufacturing industries in Peru, the effects of digital technologies on net sales and productivity are determined. Findings indicate that there is a positive relationship. However, these relationships can be different depending on the type of digital technology, the size of the firm and the manager’s gender proportion. We found that most of these technologies are more commonly related to creative industries than manufacturing firms. These relationships have greater statistical significance to net sales in large companies within both types of industry. However, SMEs have greater statistical significance with respect to productivity in both types of industries. Lastly, given the positive effect on these relationships, we conclude by highlighting the importance of managers crafting their technology portfolio and digital capabilities properly and the need for further research to determine the performance of companies in the context of developing countries.
本文旨在分析数字技术的使用对企业净销售额和生产力的影响。技术采用方法应用于秘鲁国家企业调查数据的实证研究。使用OLS方法对秘鲁创意和制造业的2970家公司进行抽样,确定了数字技术对净销售额和生产力的影响。研究结果表明两者之间存在着积极的关系。然而,根据数字技术的类型、公司的规模和经理的性别比例,这些关系可能会有所不同。我们发现,与制造业公司相比,这些技术大多与创意产业有关。这些关系对这两类行业中的大公司的净销售额具有更大的统计意义。然而,中小企业在这两类行业的生产力方面具有更大的统计意义。最后,考虑到对这些关系的积极影响,我们最后强调了管理者正确制定技术组合和数字能力的重要性,以及进一步研究以确定发展中国家公司业绩的必要性。
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引用次数: 4
We have a platform, but nobody builds on it – what influences Platform-as-a-Service post-adoption? 我们有一个平台,但没有人建立在它之上——是什么影响了平台即服务的采用?
IF 3.3 Q3 MANAGEMENT Pub Date : 2022-04-05 DOI: 10.12821/ijispm100103
Frederik Wulf, M. Westner, S. Strahringer
When higher-level management of a company has strategically decided to adopt Platform-as-a-Service (PaaS) as a Cloud Computing (CC) delivery model, decision-makers at lower hierarchy levels still need to decide whether they want to post-adopt PaaS for building or running an information system (IS) – a decision that numerous companies are currently facing. This research analyzes the influential factors of this managerial post-adoption decision on the IS-level. A survey of 168 business and Information Technology (IT) professionals investigated the influential factors of this PaaS post-adoption decision. The results show that decision-makers’ perceptions of risks inhibit post-adoption. Vendor trust and trialability reduce these perceived risks. While competitive pressure increases perceived benefits, it does not significantly influence PaaS post-adoption. Controversially, security and privacy, cost savings, and top management support do not influence post-adoption, as opposed to findings on company-level adoption. Subsamples constructed by the form of post-adoptive use (migration of IS, enhancement of IS, new IS development) exhibit better goodness-of-fit measures than the full sample. Future research should explore this interrelation of the form of post-adoptive use and the post-adoption influence factors.
当一家公司的高层管理层战略性地决定采用平台即服务(PaaS)作为云计算(CC)交付模式时,较低层次的决策者仍然需要决定是否要在构建或运行信息系统(IS)时采用PaaS——这是许多公司目前面临的决定。本研究从信息系统层面分析了这一管理岗位采用决策的影响因素。一项针对168名商业和信息技术(IT)专业人员的调查调查了这种PaaS采用后决策的影响因素。研究结果表明,决策者对风险的认知抑制了后采纳。供应商的信任和可试用性降低了这些可感知的风险。虽然竞争压力会增加感知到的好处,但它不会显著影响采用后的PaaS。有争议的是,与公司级采用的调查结果相反,安全性和隐私、成本节约以及高层管理人员的支持不会影响采用后的情况。采用后使用形式构建的子样本(IS的迁移、IS的增强、新的IS开发)比全样本表现出更好的拟合优度度量。未来的研究应该探索收养后使用的形式和收养后影响因素之间的相互关系。
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引用次数: 5
Changes to team autonomy in large-scale software development: a multiple case study of Scaled Agile Framework (SAFe) implementations 大规模软件开发中团队自主性的变化:对规模化敏捷框架(SAFe)实现的多个案例研究
IF 3.3 Q3 MANAGEMENT Pub Date : 2022-04-05 DOI: 10.12821/ijispm100102
Tomas Gustavsson, M. Berntzen, V. Stray
Large-scale transformations of agile ways of working have received more attention in the industry in recent years. Some organizations have developed their own solutions for scaling, whereas many have chosen trademarked frameworks. In large-scale agile software development, many developers and development teams carry out work simultaneously. When autonomous teams need to coordinate toward a common goal, they must sacrifice some level of autonomy. Development, testing, and integrations need to be coordinated with other teams and aligned with an organization´s programs or portfolio. Through the conducting of 28 interviews and 17 on-site visits, this multiple case study explored how team autonomy changed in three agile software development organizations that implemented the Scaled Agile Framework (SAFe). The positive changes to team autonomy that they experienced as a result included getting a better overview, making better long-term decisions, giving and receiving help, and signaling limitations. We found two negative impacts on team autonomy: limited feature choice and enforced refinement. The study extends previous research on large-scale agile software development and improves our understanding of impacts on team autonomy.
近年来,敏捷工作方式的大规模转变受到了业界的更多关注。一些组织已经开发了自己的扩展解决方案,而许多组织选择了商标框架。在大规模敏捷软件开发中,许多开发人员和开发团队同时进行工作。当自治团队需要为共同目标而协调时,他们必须牺牲一定程度的自治。开发、测试和集成需要与其他团队协调,并与组织的计划或投资组合保持一致。通过28次访谈和17次现场访问,这个多案例研究探讨了在三个实施了规模化敏捷框架(SAFe)的敏捷软件开发组织中,团队自主性是如何变化的。结果,他们所经历的团队自主性的积极变化包括获得更好的概述,做出更好的长期决策,提供和接受帮助,以及发出限制信号。我们发现了两个对团队自主性的负面影响:有限的功能选择和强制的细化。该研究扩展了之前对大规模敏捷软件开发的研究,提高了我们对团队自主性影响的理解。
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引用次数: 9
Robotic Process Automation: a review of organizational grey literature 机器人过程自动化:组织灰色文献综述
IF 3.3 Q3 MANAGEMENT Pub Date : 2022-04-05 DOI: 10.12821/ijispm100101
Ritesh Chugh, S. Macht, Rahat Hossain
Research on Robotic Process Automation (RPA) in the last decade has increased but lags behind developments in practice. This study explores the definition, evolution and categories of RPA, its benefits and challenges, identifies guidelines for implementation and provides a future outlook. Since there is an evident scarcity of comprehensive grey literature reviews in the area, this study presents an extensive narrative review of organizational grey literature on RPA by analyzing sixty-one organizational reports and white papers published between 2015 and 2020. This study provides a unified definition of RPA and groups the many categories of RPA into three types: basic automation, cognitive automation, and artificial intelligence. The study identifies the benefits of RPA and categorizes them into monetary; simplicity; efficiency and productivity; flexibility and scalability; reliability and consistency; compliance and governance; customer satisfaction; employee efficiency; and other long-term organizational benefits. The main challenges of RPA are awareness and perception of RPA; uncertainty about how to prepare for RPA; change management challenges while implementing RPA; and challenges associated with RPA vendors. Three main steps of RPA implementation are highlighted. This study provides practitioners and researchers with an extensive bird’s eye insight into RPA from an industry perspective.
近十年来,机器人过程自动化(RPA)的研究有所增加,但仍落后于实践的发展。本研究探讨了RPA的定义、演变和类别,其好处和挑战,确定了实施的指导方针,并提供了未来的展望。由于该领域的综合灰色文献综述明显缺乏,本研究通过分析2015年至2020年间发表的61份组织报告和白皮书,对RPA的组织灰色文献进行了广泛的叙述性综述。本研究给出了RPA的统一定义,并将RPA的众多类别分为基本自动化、认知自动化和人工智能三种类型。该研究确定了RPA的好处,并将其分类为金钱;简单;效率和生产力;灵活性和可扩展性;可靠性和一致性;合规性和治理;客户满意度;员工效率;以及其他长期的组织利益。RPA的主要挑战是对RPA的认识和感知;不确定如何为RPA做准备;在实施RPA时改变管理挑战;以及与RPA供应商相关的挑战。重点介绍了RPA实现的三个主要步骤。本研究为实务人员及研究人员提供了一个广泛的从行业角度鸟瞰RPA的机会。
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引用次数: 13
Review of corporate digital divide research: A decadal analysis (2003-2012) 企业数字鸿沟研究述评:年代际分析(2003-2012)
IF 3.3 Q3 MANAGEMENT Pub Date : 2022-02-18 DOI: 10.12821/IJISPM010403
M. P. Bach, J. Zoroja, V. Vukšić
The digital divide (DD) refers to the gap between individuals, companies, regions and countries in accessing and using the information and communication technology (ICT). DD research is mainly oriented towards detection of differences in the ICT use among individuals. An important part of DD research refers to the differences in ICT adoption and use among corporations. The goal of this paper is to present a review of published papers on DD among corporations. Papers from the journals indexed in SSCI that investigate corporate DD were examined in order to compare the research on corporate DD in terms of: (1) geographical area, time frame of the study, sampled corporations; (2) phenomena used as the indicators/measure of DD, inequality type, ICT adoption cycle, determinants of DD; and (3) data collection approach, data sources, sample size and methodology used for investigation of DD determinants.
数字鸿沟是指个人、企业、地区和国家之间在获取和使用信息通信技术(ICT)方面的差距。DD研究的主要方向是检测个体间信息通信技术使用的差异。DD研究的一个重要部分是企业间信息通信技术采用和使用的差异。本文的目的是对已发表的关于企业DD的论文进行综述。通过对SSCI收录期刊中有关企业DD研究的论文进行分析,从以下几个方面对企业DD研究进行比较:(1)地理区域、研究时间框架、样本企业;(2)发展发展指标/测度的现象、不平等类型、ICT采用周期、发展发展的决定因素;(3)数据收集方法,数据来源,样本大小和用于调查DD决定因素的方法。
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引用次数: 24
ERP adoption cost factors identification and classification: a study in SMEs 中小企业ERP采用成本因素识别与分类研究
IF 3.3 Q3 MANAGEMENT Pub Date : 2022-02-18 DOI: 10.12821/IJISPM010201
Moutaz Haddara, Ahmed Elragal
Enterprise resource planning (ERP) systems adoptions require substantial resources and investments. The majority of businesses around the globe can be considered to be small and medium sized enterprises (SMEs). Thus, SMEs are seen to be typical companies that are the cornerstone of most economies. Compared with large enterprises, an SME-context contains several characteristics, and scarcity of resources is among the top of them. For SMEs, unplanned costs escalation could pose a serious threat to their stability and survival in the market. Frequently, ERP projects have crossed their estimated budgets and schedules. Researchers and practitioners state that a prevailing number of ERP adoption projects fail due to inaccurate or to too optimistic budgets/schedules. In addition, many organizations face difficulties in identifying the potential cost factors that could occur during their ERP adoption lifecycle. While focusing on the SMEcontext, this research attempts to identify potential costs that could occur in ERP adoptions. The research method employed in this study targeted diverse stakeholders and experts involved in ERP projects in Egypt. This research provides a list of cost factors and their classifications that could aid adopting organizations to better estimate their needed ERP project budgets. In particular, this research explores the direct and indirect cost factors that occur in ERP adoptions in Egyptian SMEs. Also, this study investigates the influence of some SME-specific contextual factors on costs. Moreover, the paper provides a ranking of cost factors according to their impact on total adoption costs.
采用企业资源规划系统需要大量的资源和投资。全球大多数企业都可以被视为中小型企业。因此,中小企业被视为典型的公司,是大多数经济体的基石。与大型企业相比,中小企业环境包含几个特征,其中资源稀缺性是最重要的。对于中小企业来说,计划外的成本上升可能会对其在市场中的稳定性和生存构成严重威胁。企业资源规划项目经常超出其估计预算和时间表。研究人员和从业者指出,大量ERP采用项目由于预算/时间表不准确或过于乐观而失败。此外,许多组织在识别其ERP采用生命周期中可能出现的潜在成本因素方面面临困难。在关注中小企业环境的同时,本研究试图确定采用ERP可能产生的潜在成本。本研究采用的研究方法针对埃及ERP项目的不同利益相关者和专家。这项研究提供了一份成本因素列表及其分类,可以帮助采用组织更好地估计其所需的ERP项目预算。特别是,本研究探讨了埃及中小企业采用ERP的直接和间接成本因素。此外,本研究还调查了一些中小企业特定背景因素对成本的影响。此外,本文还根据成本因素对总采用成本的影响对其进行了排名。
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引用次数: 20
Identifying useful project management practices: A mixed methodology approach 确定有用的项目管理实践:混合方法论方法
IF 3.3 Q3 MANAGEMENT Pub Date : 2022-02-18 DOI: 10.12821/IJISPM010401
G. Fernandes, S. Ward, M. Araújo
This paper describes a mixed methodological research approach for identifying practitioner perceptions of the most useful project management (PM) practices to improve project management performance. By identifying the perceived most useful tools and techniques, as having the most potential for increased contribution to project management performance, practitioners and organizations can select their priorities when improving PM practices. The research involved a programme of thirty interviews with Project Management professionals in Portugal, followed by a global survey. Completed questionnaires were received from 793 practitioners worldwide, covering 75 different countries. The results showed that the top twenty of the list of the most useful tools and techniques is composed of very well-known and widely used tools, such as: progress report; requirements analysis; progress meetings; risk identification; and project scope statement. PM practices in the top of list cover the overall PM life cycle from initiation to project closing, but particular relevance is given to tools and techniques from planning. The areas of knowledge, scope, time, risk, communication and integration, assume a high relevance, each with at least three PM practices on the top of the list.
本文描述了一种混合方法研究方法,用于识别从业者对最有用的项目管理(PM)实践的看法,以提高项目管理绩效。通过识别感知到的最有用的工具和技术,作为对项目管理绩效最有潜力的贡献,从业者和组织可以在改进PM实践时选择他们的优先级。这项研究包括对葡萄牙项目管理专业人士进行30次访谈,然后进行一项全球调查。来自75个不同国家的793名从业人员完成了问卷调查。结果表明,排名前二十的最有用的工具和技术由非常知名和广泛使用的工具组成,例如:进度报告;需求分析;进度会议;风险识别;以及项目范围说明书。列表顶部的项目管理实践涵盖了从开始到项目结束的整个项目管理生命周期,但是特别相关的是来自计划的工具和技术。知识领域,范围,时间,风险,沟通和集成,假设高度相关,每个领域在列表的顶部至少有三个PM实践。
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引用次数: 24
ERP systems: aspects of selection, implementation and sustainable operations ERP系统:选择、实施和可持续运营方面
IF 3.3 Q3 MANAGEMENT Pub Date : 2022-02-18 DOI: 10.12821/IJISPM010202
T. Munkelt, S. Völker
This paper gives recommendations for selecting, implementing and sustainably operating ERP systems. We indicate special aspects which are important from our point of view. The paper addresses practitioners who are responsible for ERP systems, especially IT and project managers. The structure of the paper matches the three main phases of an ERP system’s lifecycle within an enterprise: selection, implementation and operations. General process models are given for selection and implementation of ERP systems. Our suggestions stretch from project management, business process reengineering, system selection criteria, reporting and customizing to choosing key users, data migration, and user training. Operations of ERP systems are commented according to the views defined by the ARIS concept. We are focusing on organizational issues, but give also remarks on business process maintenance, exploitation of ERP functions, and data management. While other publications give rather general advice, recommendations in this paper are selected to be use-oriented and easy to apply. The recommendations do not depend on any particular ERP system.
本文对ERP系统的选择、实施和可持续运营提出了建议。我们指出了在我们看来很重要的特殊方面。本文针对负责ERP系统的从业者,特别是IT和项目经理。本文的结构与企业内ERP系统生命周期的三个主要阶段相匹配:选择、实施和运营。给出了ERP系统选择和实施的一般流程模型。我们的建议从项目管理、业务流程再造、系统选择标准、报告和定制到选择关键用户、数据迁移和用户培训。根据ARIS概念定义的视图对ERP系统的操作进行评论。我们的重点是组织问题,但也对业务流程维护、ERP功能的利用和数据管理进行了评论。虽然其他出版物给出了相当笼统的建议,但本文中的建议被选择为面向使用且易于应用。这些建议并不依赖于任何特定的ERP系统。
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引用次数: 12
A multi-layered software architecture model for building software solutions in an urbanized information system 一种用于构建城市化信息系统软件解决方案的多层软件体系结构模型
IF 3.3 Q3 MANAGEMENT Pub Date : 2022-02-18 DOI: 10.12821/ijispm010102
Sana Bent, Aboulkacem Guetat, Salem Ben, Dhaou Dakhli
The concept of Information Systems urbanization has been proposed since the late 1990’s in order to help organizations building agile information systems. Nevertheless, despite the advantages of this concept, it remains too descriptive and presents many weaknesses. In particular, there is a lack of useful architecture models dedicated to defining software solutions compliant with information systems urbanization principles and rules. Moreover, well-known software architecture models do not provide sufficient resources to address the requirements and constraints of urbanized information systems. In this paper, we draw on the “information city” framework to propose a model of software architecture - called the 5+1 Software Architecture Model - which is compliant with information systems urbanization principles and helps organizations building urbanized software solutions. This framework improves the well-established software architecture models and allows the integration of new architectural paradigms. Furthermore, the proposed model contributes to the implementation of information systems urbanization in several ways. On the one hand, this model devotes a specific layer to applications integration and software reuse. On the other hand, it contributes to the information system agility and scalability due to its conformity to the separation of concerns principle.
信息系统城市化的概念是从20世纪90年代末开始提出的,目的是帮助组织构建敏捷的信息系统。然而,尽管这一概念具有优点,但它仍然过于描述性,并存在许多弱点。特别是,缺乏专门用于定义符合信息系统城市化原则和规则的软件解决方案的有用架构模型。此外,众所周知的软件体系结构模型没有提供足够的资源来解决城市化信息系统的需求和约束。在本文中,我们借鉴“信息城市”框架,提出了一种软件架构模型,称为5+1软件架构模型。该模型符合信息系统城市化原则,有助于组织构建城市化的软件解决方案。该框架改进了已建立的软件体系结构模型,并允许集成新的体系结构范式。此外,所提出的模型在几个方面有助于信息系统城市化的实施。一方面,该模型专门为应用程序集成和软件重用提供了一层。另一方面,它符合关注点分离原则,有助于信息系统的灵活性和可扩展性。
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引用次数: 5
Business alignment in the procurement domain: a study of antecedents and determinants of supply chain performance 采购领域的商业结盟:供应链绩效的前因和决定因素研究
IF 3.3 Q3 MANAGEMENT Pub Date : 2022-02-18 DOI: 10.12821/IJISPM020103
Patrick Mikalef, Adamantia G. Pateli, R. Batenburg, R. V. D. Wetering
With organizations now placing an increasing amount on attention on the management of their supply chain activities, the role of Information Technology (IT) in supporting these operations has been put in the spotlight. In spite of extensive research examining how IT can be employed in various activities of supply chain management, the majority of studies are limited in identifying enablers and inhibitors of adoption. Empirical studies examining post-adoption conditions that facilitate performance improvement still remain scarce. In this study we focus on procurement as part of the supply chain management activities. We apply the business-IT alignment perspective to the domain of procurement, and examine how certain organizational factors impact the attainment of this state. Additionally, we research the effect that procurement alignment has on supply chain management performance. In order to do so, we apply Partial Least Squares (PLS) analysis on a sample of 172 European companies. We find that firms that opt for a centralized governance structure, as well as larger firms, are more likely to attain a state of procurement alignment. Furthermore, our results empirically support the statement that procurement alignment is positively correlated with operational efficiency and competitive performance of the supply chain.
随着组织越来越关注供应链活动的管理,信息技术(IT)在支持这些操作中的作用已经成为人们关注的焦点。尽管广泛的研究考察了如何在供应链管理的各种活动中使用IT,但大多数研究在确定采用的推动因素和抑制因素方面受到限制。检验采用后促进绩效改进的条件的实证研究仍然很少。在本研究中,我们关注采购作为供应链管理活动的一部分。我们将业务- it对齐视角应用于采购领域,并检查某些组织因素如何影响这种状态的实现。此外,我们还研究了采购一致性对供应链管理绩效的影响。为了做到这一点,我们对172家欧洲公司的样本应用偏最小二乘(PLS)分析。我们发现,选择集中治理结构的公司,以及更大的公司,更有可能达到采购一致的状态。此外,我们的研究结果实证支持采购一致性与供应链的运营效率和竞争绩效正相关的说法。
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引用次数: 8
期刊
IJISPM-International Journal of Information Systems and Project Management
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