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Development and assessment of an instrument to measure equivocal situation and its causes in IS/IT project evaluation IS/IT项目评估中测量模棱两可情况及其原因的工具的开发和评估
IF 3.3 Q3 MANAGEMENT Pub Date : 2022-02-08 DOI: 10.12821/IJISPM030302
Arviansyah Arviansyah, Ton Spil, J. Hillegersberg
Project evaluations are vital for organizations to manage and balance the costs and benefits of their IS/IT investment. Despite the importance of project evaluations, equivocal situation may limit the effectiveness of an evaluation and hinder decision-makers in generating purposeful resolutions. There is a dearth of empirical studies with regard to equivocal situation, which this study addresses by developing and measuring a construct of an equivocal situation and its causes. The equivocal situation construct is derived from the notion of equivocality and its causes are extracted from the extant literature. The developed constructs are subjected to empirical validation through Partial Least Squares (PLS) analysis by employing the data collected from knowledge professionals in IS/IT project management. The developed instrument provides a firm foundation for future studies of equivocality in IS/IT project evaluation.
项目评估对于组织管理和平衡IS/IT投资的成本和收益至关重要。尽管项目评估很重要,但模棱两可的情况可能会限制评估的有效性,并阻碍决策者制定有目的的解决方案。缺乏关于模棱两可的情况的实证研究,本研究通过发展和衡量模棱两可的情况及其原因来解决这一问题。模棱两可的情境建构源于模棱两可的概念,其原因是从现存文献中提取的。利用从IS/IT项目管理中的知识专业人员那里收集的数据,通过偏最小二乘(PLS)分析对所开发的结构进行实证验证。所开发的工具为未来研究IS/IT项目评估中的歧义性提供了坚实的基础。
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引用次数: 6
An overview of patient acceptance of Health Information Technology in developing countries: a review and conceptual model 发展中国家病人接受卫生信息技术的概况:回顾和概念模型
IF 3.3 Q3 MANAGEMENT Pub Date : 2022-02-08 DOI: 10.12821/IJISPM030102
A. R. Ahlan, B. I. Ahmad
The potential to improve the quality, efficiency, outcomes, patient safety and reduce cost of healthcare by Health Information Technology (HIT) has been established by researchers. But unfortunately HIT systems are not properly utilized or are not widely available. This problem is even more glaring in developing countries. This article presents a review of some available HIT systems in order to assess the level of their presence and the technology used in developing them. Works related to acceptance of HIT systems were also reviewed so as to study the gaps in this area and propose a solution in order to fill the gaps identified. The problems discovered from this review include lack of availability of these systems especially in developing countries, low rate of HIT systems acceptance and insufficient works on patient acceptance of HIT systems. Studying the factors that affect the acceptance of HIT systems by patients and considering the factors while developing the systems will play a significant role in getting over the aforementioned limitations. As Technology Acceptance Model (TAM) is one of the most popular models for studying users' perception and acceptance of Information System (IS)/Information Technology (IT), we proposed a conceptual model of HIT acceptance in developing countries based on TAM.
研究人员已经确定了健康信息技术(HIT)提高医疗质量、效率、结果、患者安全和降低医疗成本的潜力。但不幸的是,HIT系统没有得到适当利用或没有广泛使用。这个问题在发展中国家更为突出。本文对一些可用的HIT系统进行了回顾,以评估它们的存在水平以及开发它们所使用的技术。还审查了与HIT系统验收相关的工作,以研究该领域的差距,并提出解决方案,以填补已发现的差距。从这篇综述中发现的问题包括缺乏这些系统,特别是在发展中国家,HIT系统的接受率低,以及HIT系统在患者接受方面的工作不足。研究影响患者接受HIT系统的因素,并在开发系统时考虑这些因素,将在克服上述限制方面发挥重要作用。由于技术接受模型(TAM)是研究用户对信息系统/信息技术感知和接受的最流行模型之一,我们提出了一个基于TAM的发展中国家HIT接受概念模型。
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引用次数: 21
Towards holistic goal centered performance management in software development: lessons from a best practice analysis 软件开发中以目标为中心的整体绩效管理:最佳实践分析的经验教训
IF 3.3 Q3 MANAGEMENT Pub Date : 2022-02-08 DOI: 10.12821/IJISPM030402
T. Murphy, K. Cormican
There are strong motivating factors for more effective performance measurement practices in software development. Astute practices in this domain are lauded to improve efficiency and effectiveness. However previous studies have shown that measurement in software is intricate, complex and fraught with challenges. Consequently it is poorly managed in practice. Our research seeks to better understand performance management in a real world software development setting in order to identify the challenges and generate a roadmap for improvement. This paper presents findings from an inductive analysis of a radical measurement program in a global software organization. Our study investigates the level at which non-compliance with best practice can explain the company’s disappointing results. We found that a narrow focus on projects, rather than on organizational goals, has seriously hindered its success. We also found that the rate of change in the organization as a whole was impinging on the effective implementation of its measurement program. An analysis of the results demonstrates just how challenging software measurement is. The findings provide an evaluation of best practice relative to the literature that is informed by real industry experience.
在软件开发中,对于更有效的性能度量实践有很强的激励因素。在这个领域中,精明的实践被称赞可以提高效率和效果。然而,先前的研究表明,软件中的度量是错综复杂的,充满了挑战。因此,它在实践中管理不善。我们的研究旨在更好地理解现实世界软件开发环境中的性能管理,以便识别挑战并生成改进路线图。本文介绍了对一个全球性软件组织的激进测量程序进行归纳分析的结果。我们的研究调查了不遵守最佳实践在何种程度上可以解释公司令人失望的结果。我们发现,对项目的狭隘关注,而不是对组织目标的关注,严重阻碍了它的成功。我们还发现,整个组织的变化率影响着其度量程序的有效实施。对结果的分析表明软件度量是多么具有挑战性。研究结果提供了与文献相关的最佳实践评估,这些文献是由真实的行业经验提供的。
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引用次数: 8
Business process improvement by means of Big Data based Decision Support Systems: a case study on Call Centers 基于大数据的决策支持系统的业务流程改进:以呼叫中心为例
IF 3.3 Q3 MANAGEMENT Pub Date : 2022-02-08 DOI: 10.12821/IJISPM030101
Alejandro Vera-Baquero, R. Colomo‐Palacios, O. Molloy, Mahmoud Elbattah
Big Data is a rapidly evolving and maturing field which places significant data storage and processing power at our disposal. To take advantage of this power, we need to create new means of collecting and processing large volumes of data at high speed. Meanwhile, as companies and organizations, such as health services, realize the importance and value of "joined-up thinking" across supply chains and healthcare pathways, for example, this creates a demand for a new type of approach to Business Activity Monitoring and Management. This new approach requires Big Data solutions to cope with the volume and speed of transactions across global supply chains. In this paper we describe a methodology and framework to leverage Big Data and Analytics to deliver a Decision Support framework to support Business Process Improvement, using near real-time process analytics in a decision-support environment. The system supports the capture and analysis of hierarchical process data, allowing analysis to take place at different organizational and process levels. Individual business units can perform their own process monitoring. An event-correlation mechanism is built into the system, allowing the monitoring of individual process instances or paths.
大数据是一个快速发展和成熟的领域,它为我们提供了重要的数据存储和处理能力。为了利用这种能力,我们需要创造新的方法来高速收集和处理大量数据。与此同时,随着公司和组织(如医疗服务)意识到跨供应链和医疗保健途径的“联合思维”的重要性和价值,这就产生了对新型业务活动监控和管理方法的需求。这种新方法需要大数据解决方案来应对全球供应链上的交易量和交易速度。在本文中,我们描述了一种方法和框架,利用大数据和分析来提供决策支持框架,以支持业务流程改进,在决策支持环境中使用接近实时的流程分析。系统支持捕获和分析分层过程数据,允许在不同的组织和过程级别进行分析。各个业务单位可以执行自己的流程监控。系统中内置了事件关联机制,允许监视单个流程实例或路径。
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引用次数: 13
Defining Building Information Modeling implementation activities based on capability maturity evaluation: a theoretical model 定义基于能力成熟度评估的建筑信息建模实施活动:一个理论模型
IF 3.3 Q3 MANAGEMENT Pub Date : 2022-02-08 DOI: 10.12821/ijispm030103
Romain Morlhon, R. Pellerin, M. Bourgault
Building Information Modeling (BIM) has become a widely accepted tool to overcome the many hurdles that currently face the Architecture, Engineering and Construction industries. However, implementing such a system is always complex and the recent introduction of BIM does not allow organizations to build their experience on acknowledged standards and procedures. Moreover, data on implementation projects is still disseminated and fragmentary. The objective of this study is to develop an assistance model for BIM implementation. Solutions that are proposed will help develop BIM that is better integrated and better used, and take into account the different maturity levels of each organization. Indeed, based on Critical Success Factors, concrete activities that help in implementation are identified and can be undertaken according to the previous maturity evaluation of an organization. The result of this research consists of a structured model linking maturity, success factors and actions, which operates on the following principle: once an organization has assessed its BIM maturity, it can identify various weaknesses and find relevant answers in the success factors and the associated actions.
建筑信息模型(BIM)已经成为一种被广泛接受的工具,可以克服当前建筑、工程和建筑行业面临的许多障碍。然而,实施这样一个系统总是很复杂的,而且最近引入的BIM不允许组织在公认的标准和程序上建立他们的经验。此外,关于执行项目的数据仍然是零散的。本研究的目的是开发BIM实施的辅助模型。所提出的解决方案将有助于更好地集成和更好地使用BIM,并考虑到每个组织的不同成熟度水平。实际上,基于关键成功因素,帮助实现的具体活动被识别出来,并且可以根据组织先前的成熟度评估进行。本研究的结果包括一个将成熟度、成功因素和行动联系起来的结构化模型,其运作原则如下:一旦组织评估了其BIM成熟度,它就可以识别各种弱点,并在成功因素和相关行动中找到相关答案。
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引用次数: 11
Adoption of web-based group decision support systems: experiences from the field and future developments 采用基于网络的群体决策支持系统:来自实地的经验和未来的发展
IF 3.3 Q3 MANAGEMENT Pub Date : 2022-02-08 DOI: 10.12821/IJISPM040103
J. Hillegersberg, S. Koenen
While organizations have massively adopted enterprise information systems to support business processes, business meetings in which key decisions are made about products, services and processes, are usually held without much support of information systems. This is remarkable as group decision support systems (GDSS) seems to fit for this purpose. They have existed for decades and modern versions benefit of web-based technologies, enabling low cost anyplace, any time and device independent meeting support. In this exploratory case research, we study nine organizations in four different adoption categories to learn more about the reasons for the relatively slow adoption of web-based GDSS. Using the Fit-Viability adoption framework we conduct interviews with organizations that have experience with using GDSS. We conclude that adopting GDSS requires considerable and carefully planned change of processes that are deeply grounded in the organization. Existing meeting routines need to be adapted. Introduction needs to be carefully planned and room for face-to-face meetings and creativity sessions away from the keyboard need to be built in depending on the type of meeting. Not all companies find the cost level affordable. Clear and convincing business cases are lacking. Still the added value is ranked highly and there are frequent and enthusiastic user organizations that may lead the way for others. Their success stories show others how to mitigate problems.
虽然组织已经大量采用企业信息系统来支持业务流程,但在没有太多信息系统支持的情况下,通常会召开业务会议,在这些会议上对产品、服务和流程做出关键决策。这是值得注意的,因为群体决策支持系统(GDSS)似乎适合这个目的。它们已经存在了几十年,现代版本得益于基于网络的技术,实现了低成本、随时随地和设备独立的会议支持。在这项探索性的案例研究中,我们研究了四个不同采用类别的九个组织,以了解更多关于基于网络的GDSS采用相对缓慢的原因。使用Fit-Viability采用框架,我们对有使用GDSS经验的组织进行了访谈。我们得出的结论是,采用GDSS需要对深深植根于组织中的流程进行大量且精心策划的更改。现有的会议惯例需要调整。介绍需要仔细规划,根据会议类型,需要留出面对面会议和远离键盘的创意会议的空间。并非所有公司都认为成本水平可以承受。缺乏明确和令人信服的商业案例。尽管如此,附加值仍然排名很高,而且有频繁而热情的用户组织可能会为其他用户引领潮流。他们的成功故事向其他人展示了如何缓解问题。
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引用次数: 11
Managing project interdependencies in IT/IS project portfolios: a review of managerial issues 管理IT/IS项目组合中的项目相关性:管理问题综述
IF 3.3 Q3 MANAGEMENT Pub Date : 2022-02-08 DOI: 10.12821/IJISPM040104
Sameer Bathallath, Åsa B. Smedberg, Harald Kjellin
Adequately managing project interdependencies among diverse and simultaneous projects is deemed critical for successful implementation of project portfolios. The challenge is significant because it may entail managing a complex network of project interdependencies that keeps changing over time. The present study investigates the managerial challenges that may undermine effective management of project interdependencies in IT/IS project portfolios. The investigation is based on evidence from reviewing relevant literature and documented studies associated with managing project interdependencies. The main contribution of this study is to discuss three managerial challenges of project interdependencies in project portfolios. We discuss the challenges from three perspectives: types of interdependencies; patterns of interaction in interdependencies; and cost/benefit impact of project interdependencies.
充分管理不同项目和同时进行的项目之间的相互依存关系被认为是成功实施项目组合的关键。这一挑战意义重大,因为它可能需要管理一个复杂的项目相互依存关系网络,该网络会随着时间的推移而不断变化。本研究调查了可能破坏IT/IS项目组合中项目相互依赖性有效管理的管理挑战。该调查基于审查相关文献和与管理项目相互依赖性相关的文献研究的证据。本研究的主要贡献是讨论项目组合中项目相互依赖性的三个管理挑战。我们从三个角度讨论这些挑战:相互依存的类型;相互依存的互动模式;以及项目相互依存关系的成本/效益影响。
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引用次数: 32
A new approach to managing Lessons Learned in PMBoK process groups: the Ballistic 2.0 Model 在项目管理知识体系过程组中管理经验教训的新方法:弹道2.0模型
IF 3.3 Q3 MANAGEMENT Pub Date : 2022-02-08 DOI: 10.12821/IJISPM040102
M. Chaves, Cintia Araújo, Laura Teixeira, D. Rosa, I. G. Júnior
In any organization, dealing with lessons learned is a complex issue that involves people, processes and technologies. Although lessons learned processes are already well established in the project management community, the use of modern web technologies to support them is still in its infancy. This paper introduces a new model to manage lessons learned in PMBoK process groups. This model draws upon interdisciplinary literature, which embeds lessons learned processes, shared context and Web 2.0 service models. The model is supported by Web 2.0 technologies and centered in PMBoK process groups to allow a thorough overview of the project. An exploratory focus group was set up to validate the model qualitatively within a constructivist ontology and an interpretive epistemology. The adoption of this model can help academics and practitioners using PMBoK process groups to acquire a better understanding of managing lessons learned in projects.
在任何组织中,处理经验教训都是一个复杂的问题,涉及人员、流程和技术。尽管在项目管理社区中已经很好地建立了经验教训过程,但是使用现代web技术来支持它们仍然处于初级阶段。本文介绍了一个新的模型来管理项目管理知识体系过程组中的经验教训。该模型借鉴了跨学科文献,其中嵌入了经验教训流程、共享上下文和Web 2.0服务模型。该模型由Web 2.0技术支持,并以PMBoK过程组为中心,以便对项目进行全面的概述。建立了一个探索性焦点小组,以在建构主义本体论和解释认识论中定性地验证模型。采用这个模型可以帮助使用PMBoK过程组的学者和实践者更好地理解管理项目中的经验教训。
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引用次数: 11
Why advertise the obvious? Learning outcomes from analyzing advertisements for recruitment of Swedish IS/IT project managers 为什么要宣传显而易见的东西呢?从分析瑞典IS/IT项目经理招聘广告中学习成果
IF 3.3 Q3 MANAGEMENT Pub Date : 2022-02-08 DOI: 10.12821/IJISPM030403
L. Marcusson, Siw Lundqvist
When Swedish employers advertise for IS/IT project managers they tend to list almost obvious qualification requirements instead of describing those that are unique for their companies’ competitiveness, or more precisely, instead of expressing those that really matters. The research behind this paper studied job advertisements during four years (2010–2013). The findings point to an inadequate ability to understand and/or express the requirements that should be decisive for the appointment in order to grasp the essence of what the job actually involves, which brings on problems for both the applicants and the employers. The practical implications of the study pursue a need for employers to stop advertising mostly general requirements for the benefit of more specified ones, that take the sector’s, the organization’s and the project’s requirements into consideration. By doing so, the prospect applicants have a better opportunity to understand what a certain job entails and the employers have a better chance to appoint the right individual. The research implications point to a need for acknowledging, and set about solving, problems concerning qualification requirements in advertisements for IS/IT project managers.
当瑞典雇主招聘IS/IT项目经理时,他们倾向于列出几乎显而易见的资格要求,而不是描述那些对他们公司的竞争力来说是独一无二的,或者更准确地说,而不是表达那些真正重要的。本文的研究对象是四年(2010-2013)的招聘广告。调查结果表明,为了掌握工作实际涉及的本质,理解和/或表达对任命至关重要的要求的能力不足,这给申请人和雇主都带来了问题。这项研究的实际含义是,雇主需要停止宣传主要是一般要求,以有利于更具体的要求,考虑到部门、组织和项目的要求。通过这样做,潜在的申请人有更好的机会了解某个工作的要求,雇主也有更好的机会任命合适的人。研究结果表明,有必要承认并着手解决与信息系统/信息技术项目经理广告中的资格要求有关的问题。
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引用次数: 0
SOA enabled ELTA: approach in designing business intelligence solutions in Era of Big Data SOA支持的ELTA:大数据时代商业智能解决方案的设计方法
IF 3.3 Q3 MANAGEMENT Pub Date : 2022-02-08 DOI: 10.12821/ijispm030303
V. Dmitriyev, T. Mahmoud, Pablo Michel Marín-Ortega
The current work presents a new approach for designing business intelligence solutions. In the Era of Big Data, former and robust analytical concepts and utilities need to adapt themselves to the changed market circumstances. The main focus of this work is to address the acceleration of building process of a “data-centric” Business Intelligence (BI) solution besides preparing BI solutions for Big Data utilization. This research addresses the following goals: reducing the time spent during business intelligence solution’s design phase; achieving flexibility of BI solution by adding new data sources; and preparing BI solution for utilizing Big Data concepts. This research proposes an extension of the existing Extract, Load and Transform (ELT) approach to the new one Extract, Load, Transform and Analyze (ELTA) supported by service-orientation concept. Additionally, the proposed model incorporates Service-Oriented Architecture concept as a mediator for the transformation phase. On one side, such incorporation brings flexibility to the BI solution and on the other side; it reduces the complexity of the whole system by moving some responsibilities to external authorities.
目前的工作提供了一种设计商业智能解决方案的新方法。在大数据时代,以前稳健的分析概念和实用程序需要适应不断变化的市场环境。除了为大数据利用率准备BI解决方案外,这项工作的主要重点是加快“以数据为中心”的商业智能(BI)解决方案的构建过程。本研究旨在实现以下目标:减少商业智能解决方案设计阶段所花费的时间;通过添加新的数据源实现BI解决方案的灵活性;以及为利用大数据概念准备BI解决方案。本研究提出将现有的提取、加载和转换(ELT)方法扩展到以服务为导向的新方法提取、加载、转换和分析(ELTA)。此外,所提出的模型结合了面向服务的体系结构概念,作为转换阶段的中介。一方面,这样的结合为BI解决方案带来了灵活性,另一方面,它也为BI带来了灵活性;它通过将一些责任转移到外部机构来降低整个系统的复杂性。
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引用次数: 5
期刊
IJISPM-International Journal of Information Systems and Project Management
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