Purpose: A qualitative research was carried out with an aim of understanding and addressing the challenges of integrating TQM in the healthcare industry. It examines the existing inadequacies in the service quality, and barriers in implementation of TQM practices, Methodology/Approach: A conceptual model is developed to explore the issues arising TQM implementation. There are three major components of TQM: such as barriers to implementation, Critical Success Factors and Benefits of TQM. Interviews with health workers and patients were conducted based on pre-structured questionnaires. Seven hypotheses were developed to investigate how TQM can be achieved irrespective of surmounting barriers. Findings: Findings suggest TQM can be implemented in the right environment with committed leadership and supportive infrastructure, which would drive SQ, improved customers, and employees’ satisfaction and loyalty, increase profitability and shareholder values. TQM can deliver high quality medical care for overall performance of the healthcare industry. Research Limitation/Implication: Interviews were conducted with semi-structured research questionnaires. There may be some inevitable biases present in questionnaires and evaluation of review. Originality/Value of paper: The study benefits from insights from medical personnel and patients’ perspective, in exploring the SQ attributes, i.e., quality circle, continuous improvement, employee empowerment and customer focused approach.
{"title":"TQM Framework for Healthcare Sectors: Barriers to Implementation","authors":"M. S. A. Ansari","doi":"10.12776/qip.v26i1.1611","DOIUrl":"https://doi.org/10.12776/qip.v26i1.1611","url":null,"abstract":"Purpose: A qualitative research was carried out with an aim of understanding and addressing the challenges of integrating TQM in the healthcare industry. It examines the existing inadequacies in the service quality, and barriers in implementation of TQM practices,\u0000Methodology/Approach: A conceptual model is developed to explore the issues arising TQM implementation. There are three major components of TQM: such as barriers to implementation, Critical Success Factors and Benefits of TQM. Interviews with health workers and patients were conducted based on pre-structured questionnaires. Seven hypotheses were developed to investigate how TQM can be achieved irrespective of surmounting barriers.\u0000Findings: Findings suggest TQM can be implemented in the right environment with committed leadership and supportive infrastructure, which would drive SQ, improved customers, and employees’ satisfaction and loyalty, increase profitability and shareholder values. TQM can deliver high quality medical care for overall performance of the healthcare industry.\u0000Research Limitation/Implication: Interviews were conducted with semi-structured research questionnaires. There may be some inevitable biases present in questionnaires and evaluation of review.\u0000Originality/Value of paper: The study benefits from insights from medical personnel and patients’ perspective, in exploring the SQ attributes, i.e., quality circle, continuous improvement, employee empowerment and customer focused approach.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"59 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2022-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89163901","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: Performance management is an increasingly important part of strategic human resources management. Employee performance is related to many factors, but education and training are two of the most significant. So far, literature has confirmed that a strategic focus on the employee training leads to the successful achievement of an organization’s goals, development, and ultimately to performance. However, there is no consensus about the right level of the training. Methodology/Approach: The objective of this article is to analyze the impact of training programs on employees’ performance in case of 839 analysts in a Mexican public financial institution. The research was carried out over a two-year period and the data were evaluated using descriptive statistics and ANOVA. Findings: The results reveal that low number of training hours, together with excessive training of more than 166 hours per year has limited or no impact on the performance. In fact, when employees had more than 166 hours of training, the training was negatively related to their performance. Research Limitation/Implication: Management of organizations should carefully plan the amount of provided training hours per each employee. The impact of training varies based on seniority and number of hours spent on training, but there are no significant differences between employees’ gender. Originality/Value of paper: The originality of this article lies in the identification and evaluation of impact of employee training hours on performance in organization, as well as in the identification of breaking point of number of training hours which may lead to actual decrease of performance.
{"title":"Impact of Employees’ Training on Their Performance Improvements","authors":"M. Flegl, Lucie Depoo, Mayra Alcázar","doi":"10.12776/qip.v26i1.1665","DOIUrl":"https://doi.org/10.12776/qip.v26i1.1665","url":null,"abstract":"Purpose: Performance management is an increasingly important part of strategic human resources management. Employee performance is related to many factors, but education and training are two of the most significant. So far, literature has confirmed that a strategic focus on the employee training leads to the successful achievement of an organization’s goals, development, and ultimately to performance. However, there is no consensus about the right level of the training.\u0000Methodology/Approach: The objective of this article is to analyze the impact of training programs on employees’ performance in case of 839 analysts in a Mexican public financial institution. The research was carried out over a two-year period and the data were evaluated using descriptive statistics and ANOVA.\u0000Findings: The results reveal that low number of training hours, together with excessive training of more than 166 hours per year has limited or no impact on the performance. In fact, when employees had more than 166 hours of training, the training was negatively related to their performance.\u0000Research Limitation/Implication: Management of organizations should carefully plan the amount of provided training hours per each employee. The impact of training varies based on seniority and number of hours spent on training, but there are no significant differences between employees’ gender.\u0000Originality/Value of paper: The originality of this article lies in the identification and evaluation of impact of employee training hours on performance in organization, as well as in the identification of breaking point of number of training hours which may lead to actual decrease of performance.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"28 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2022-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84200918","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: This study introduces managerial techniques applied for the first time in the high-level strategic public policy decision-making process in Slovakia with an aim to assess the strategic decision-making of groups of experts in a methodologically supported environment. It compares groups of internal analysts and external specialists and should demonstrate the extent to which these two groups are able to process problems analytically and suppress intuition. Methodology/Approach: Multi-criteria decision methods are used when deciding on complex problems. One of the most popular and most frequently used is the Analytic Hierarchy Process. Application of this method enables measurement of preference consistency, and its relationship with cognitive reflection. Findings: Consistency of judgement was very similar in both groups. The prioritisation of measures resulted in a similar set of priorities determined by both groups. The assumed relationship of consistency and cognitive reflection score and/or overconfidence was not detected, and decision makers proved to be well calibrated. Research Limitation/Implication: The main limitation of our research was the small sample size of decision makers, which complied with the requirements of the decision method, but was not sufficient to confirm the statistical validity. Originality/Value of paper: The introduction of the multi-criteria decision method into decision-making for public policy strategies combines practical policy exercises with scientific research on high-stakes decisions and enables to carry out participatory decision-making process with relevant stakeholders.
{"title":"Innovative Expert Methods in Strategic Decision Making","authors":"D. Gombitová, D. Dokupilová","doi":"10.12776/qip.v26i1.1643","DOIUrl":"https://doi.org/10.12776/qip.v26i1.1643","url":null,"abstract":"Purpose: This study introduces managerial techniques applied for the first time in the high-level strategic public policy decision-making process in Slovakia with an aim to assess the strategic decision-making of groups of experts in a methodologically supported environment. It compares groups of internal analysts and external specialists and should demonstrate the extent to which these two groups are able to process problems analytically and suppress intuition.\u0000Methodology/Approach: Multi-criteria decision methods are used when deciding on complex problems. One of the most popular and most frequently used is the Analytic Hierarchy Process. Application of this method enables measurement of preference consistency, and its relationship with cognitive reflection.\u0000Findings: Consistency of judgement was very similar in both groups. The prioritisation of measures resulted in a similar set of priorities determined by both groups. The assumed relationship of consistency and cognitive reflection score and/or overconfidence was not detected, and decision makers proved to be well calibrated.\u0000Research Limitation/Implication: The main limitation of our research was the small sample size of decision makers, which complied with the requirements of the decision method, but was not sufficient to confirm the statistical validity.\u0000Originality/Value of paper: The introduction of the multi-criteria decision method into decision-making for public policy strategies combines practical policy exercises with scientific research on high-stakes decisions and enables to carry out participatory decision-making process with relevant stakeholders.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"222 3 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2022-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86185833","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Marina Jardim Faria de Araujo, Marcus Vinícius Faria de Araújo, Antonio Henriques De Araujo Jr, J. G. Medeiros de Barros, Maria da Glória De Almeida, Bernardo Bastos da Fonseca, J. S. da Motta Reis, Luís César Ferreira Motta Barbosa, Gilberto Santos, N. A. De Souza Sampaio
Purpose: This paper aims to introduce an economic instrument called Theory of Pollution Credit Certificates in the management of municipal solid waste in Brazil, in order to create opportunities to achieve the goal established in the above mentioned policy at lowest possible social costs. Methodology/Approach: The methodology adopted has as a starting point the “constructo” of a scenario in which a city comprised of five brazilian districts produces its urban solid waste made up of 50% organic material. In the proposed scenario, similar to what happens in practice, a fee for collection and treatment of organic material would be charged for two different situations. Findings: The result showed that the use of Pollution Credit Certificates Theory has a better cost-effectiveness for solid waste management because it allows reaching the environmental goal at a lower cost to society. Research Limitation/Implication: Subjectivity of the analysis, due to the “constructo” proposition in the studies. Originality/Value of paper: From the results obtained, we inferred that the use of the Pollution Certificates Theory for the management of brazilian municipal solid waste benefits from economies of scale as it allows in the scenario determined, that districts sell their spaces at the landfill and parallel to this, to promote the practice of composting organic waste in the municipality.
{"title":"Pollution Credit Certificates Theory: An Analysis on the Quality of Solid Waste Management in Brazil","authors":"Marina Jardim Faria de Araujo, Marcus Vinícius Faria de Araújo, Antonio Henriques De Araujo Jr, J. G. Medeiros de Barros, Maria da Glória De Almeida, Bernardo Bastos da Fonseca, J. S. da Motta Reis, Luís César Ferreira Motta Barbosa, Gilberto Santos, N. A. De Souza Sampaio","doi":"10.12776/qip.v25i3.1574","DOIUrl":"https://doi.org/10.12776/qip.v25i3.1574","url":null,"abstract":"Purpose: This paper aims to introduce an economic instrument called Theory of Pollution Credit Certificates in the management of municipal solid waste in Brazil, in order to create opportunities to achieve the goal established in the above mentioned policy at lowest possible social costs. \u0000Methodology/Approach: The methodology adopted has as a starting point the “constructo” of a scenario in which a city comprised of five brazilian districts produces its urban solid waste made up of 50% organic material. In the proposed scenario, similar to what happens in practice, a fee for collection and treatment of organic material would be charged for two different situations.\u0000Findings: The result showed that the use of Pollution Credit Certificates Theory has a better cost-effectiveness for solid waste management because it allows reaching the environmental goal at a lower cost to society.\u0000Research Limitation/Implication: Subjectivity of the analysis, due to the “constructo” proposition in the studies.\u0000Originality/Value of paper: From the results obtained, we inferred that the use of the Pollution Certificates Theory for the management of brazilian municipal solid waste benefits from economies of scale as it allows in the scenario determined, that districts sell their spaces at the landfill and parallel to this, to promote the practice of composting organic waste in the municipality.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"4 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82747528","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: Considering the speed of technological development towards the Industry 4.0 era the change is necessary for managerial aspects in industrial companies. In this paper an attempt is made to understand the influence of Industry 4.0 technologies on the Quality 4.0 concept better. Methodology/Approach: Two aspects were analysed in order to achieve the goal – the influence of Industry 4.0 on quality management and the influence of Quality 4.0 on customer satisfaction. The paper is based on a literature review and a pilot study based on questionnaires prepared for research purposes. Findings: It was found out that the emergence of new technologies is beneficial for Quality Management processes and customer satisfaction. Moreover, the influence is greatly described by the amount of data now available for analysis. However, as the concept of Quality 4.0 is in its infancy, the necessary change is still required. Research Limitation/Implication: As the research was conducted in the Czech Republic, the results are limited according to the territory. Also, the study was based on the literature review available from SCOPUS and WoS databases in English, thus further studies of available literature in other languages might be needed. Originality/Value of paper: Although the quality tools that are used in Quality 4.0 are already known and accepted the influence of advanced technologies on quality management is not clear. In this paper an attempt is made to understand the influence.
{"title":"Quality 4.0 for Processes and Customers","authors":"A. Efimova, Petr Briš","doi":"10.12776/qip.v25i3.1609","DOIUrl":"https://doi.org/10.12776/qip.v25i3.1609","url":null,"abstract":"Purpose: Considering the speed of technological development towards the Industry 4.0 era the change is necessary for managerial aspects in industrial companies. In this paper an attempt is made to understand the influence of Industry 4.0 technologies on the Quality 4.0 concept better. \u0000Methodology/Approach: Two aspects were analysed in order to achieve the goal – the influence of Industry 4.0 on quality management and the influence of Quality 4.0 on customer satisfaction. The paper is based on a literature review and a pilot study based on questionnaires prepared for research purposes.\u0000Findings: It was found out that the emergence of new technologies is beneficial for Quality Management processes and customer satisfaction. Moreover, the influence is greatly described by the amount of data now available for analysis. However, as the concept of Quality 4.0 is in its infancy, the necessary change is still required.\u0000Research Limitation/Implication: As the research was conducted in the Czech Republic, the results are limited according to the territory. Also, the study was based on the literature review available from SCOPUS and WoS databases in English, thus further studies of available literature in other languages might be needed.\u0000Originality/Value of paper: Although the quality tools that are used in Quality 4.0 are already known and accepted the influence of advanced technologies on quality management is not clear. In this paper an attempt is made to understand the influence.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"6 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74295080","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: The aim of this study is to predict perceived risk and consumer willingness in recommending takeaway food from restaurant served in buffet style. Methodology/Approach: This study used an online survey of 170 consumers who were selected based on purposive sampling method. The research questionnaire was adapted from previous research. The data were analysed using Structural Equation Modelling (SEM), with Smart PLS. Findings: The research findings show that health risk and psychological risk have a positive effect on intention to recommend takeaway food. Meanwhile, quality risk and trust have no effect on intention to recommend takeaway food. In addition, psychological risk and quality risk have no effect on trust. This study also shows that trust does not function as a mediator of the relationship between health risk, psychological risk, quality risk, trust, and intention to recommend. Research Limitation/Implication: This study only uses a self-report questionnaire by customers. For further research, to enrich the discussion, it is recommended to use interviews or FGD. In addition, this study only uses three risk variables. For the future, it is advisable to add other risk variables. Originality/Value of paper: In other countries such as China, Korea and the United States, related research has been carried out, however for the context of RM Padang which is unique with all the menus served (Buffet) on the visiting customers’ table has not been found in literature.
{"title":"Customers’ Intention to Recommend Takeaway Food during COVID-19 Pandemic","authors":"Y. Yeni, V. Pujani, Laura Syahrul","doi":"10.12776/qip.v25i3.1621","DOIUrl":"https://doi.org/10.12776/qip.v25i3.1621","url":null,"abstract":"Purpose: The aim of this study is to predict perceived risk and consumer willingness in recommending takeaway food from restaurant served in buffet style. \u0000Methodology/Approach: This study used an online survey of 170 consumers who were selected based on purposive sampling method. The research questionnaire was adapted from previous research. The data were analysed using Structural Equation Modelling (SEM), with Smart PLS.\u0000Findings: The research findings show that health risk and psychological risk have a positive effect on intention to recommend takeaway food. Meanwhile, quality risk and trust have no effect on intention to recommend takeaway food. In addition, psychological risk and quality risk have no effect on trust. This study also shows that trust does not function as a mediator of the relationship between health risk, psychological risk, quality risk, trust, and intention to recommend.\u0000Research Limitation/Implication: This study only uses a self-report questionnaire by customers. For further research, to enrich the discussion, it is recommended to use interviews or FGD. In addition, this study only uses three risk variables. For the future, it is advisable to add other risk variables.\u0000Originality/Value of paper: In other countries such as China, Korea and the United States, related research has been carried out, however for the context of RM Padang which is unique with all the menus served (Buffet) on the visiting customers’ table has not been found in literature.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"62 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90733926","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: Attention to the capacity of rice milling companies is very important because this company is the main business actor that creates added value. This study aims: (1) to identify the determinants of the performance of the rice milling industry based on the Resources Based View (RBV) framework and (2) to formulate the structural relationship that occurs between the resources of rice milling companies on business performance. Methodology/Approach: RBV framework and formulate the structural relationships that occur between company resources and business performance Through the SEM-PLS method. Findings: Structurally, the results of the analysis show that the performance of rice mills is directly determined by reputation with the largest path coefficient of 0.856 and is then followed by marketing differentiation 0.184 and human capital 0.1822, while tangible assets directly have a negative relationship (-0.236) but indirectly through the latent variable the reputation as a mediator has a greater (0.558) and significant positive relationship. Research Limitation/Implication: The research has empirical implications that not all RBV dimensions can predict the performance of the rice industry, especially organizational variables. This illustrates that in reality in the manufacturing industry, organizational function variables do not really affect the produced. Originality/Value of paper: This article becomes an important for policymakers in Aceh Province to develop the rice milling industry based on the RBV.
{"title":"Determinants of Performance and Structural Relationships of Rice Processing Industry Performance: Resources Based View Approach","authors":"T. S. Bahri, D. Hakim, B. Juanda, S. Sahara","doi":"10.12776/qip.v25i3.1587","DOIUrl":"https://doi.org/10.12776/qip.v25i3.1587","url":null,"abstract":"Purpose: Attention to the capacity of rice milling companies is very important because this company is the main business actor that creates added value. This study aims: (1) to identify the determinants of the performance of the rice milling industry based on the Resources Based View (RBV) framework and (2) to formulate the structural relationship that occurs between the resources of rice milling companies on business performance. \u0000Methodology/Approach: RBV framework and formulate the structural relationships that occur between company resources and business performance Through the SEM-PLS method.\u0000Findings: Structurally, the results of the analysis show that the performance of rice mills is directly determined by reputation with the largest path coefficient of 0.856 and is then followed by marketing differentiation 0.184 and human capital 0.1822, while tangible assets directly have a negative relationship (-0.236) but indirectly through the latent variable the reputation as a mediator has a greater (0.558) and significant positive relationship.\u0000Research Limitation/Implication: The research has empirical implications that not all RBV dimensions can predict the performance of the rice industry, especially organizational variables. This illustrates that in reality in the manufacturing industry, organizational function variables do not really affect the produced.\u0000Originality/Value of paper: This article becomes an important for policymakers in Aceh Province to develop the rice milling industry based on the RBV.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"14 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84709850","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Setiawan Setiawan, I. Setiawan, C. Jaqin, H. Prabowo, H. Purba
Purpose: This study aims to improve Process Cycle Efficiency (PCE) by reducing waste in the assembly production line. This research is a case study conducted in a four-wheel vehicle manufacturing company to create a Lean production system. Methodology/Approach: This study uses the Waste Assessment Model (WAM) and Lean Automation integration methods carried out by 5 expert judgements in the selected four-wheeled vehicle industry. Findings: Based on the WAM method, this study found the biggest waste on the assembly line, namely transportation with a percentage of 20.44%. Improvements made with Lean Automation can increase the value of PCE from 56.76% to 63.62%. Research Limitation/Implication: This research is limited to one model, namely Multi Purpose Vehicle (MPV). This research provides benefits for companies related to waste reduction. For similar companies, this research can be input for manufacturing practitioners in improving manufacturing performance to compete in the global market. This Lean production can reduce manpower which has an impact on saving production costs. Originality/Value of paper: This paper provides added value related to the application of Lean terminology which aims to improve industrial automation-based manufacturing companies.
{"title":"Integration of Waste Assessment Model and Lean Automation to Improve Process Cycle Efficiency in the Automotive Industry","authors":"Setiawan Setiawan, I. Setiawan, C. Jaqin, H. Prabowo, H. Purba","doi":"10.12776/qip.v25i3.1613","DOIUrl":"https://doi.org/10.12776/qip.v25i3.1613","url":null,"abstract":"Purpose: This study aims to improve Process Cycle Efficiency (PCE) by reducing waste in the assembly production line. This research is a case study conducted in a four-wheel vehicle manufacturing company to create a Lean production system.\u0000Methodology/Approach: This study uses the Waste Assessment Model (WAM) and Lean Automation integration methods carried out by 5 expert judgements in the selected four-wheeled vehicle industry.\u0000Findings: Based on the WAM method, this study found the biggest waste on the assembly line, namely transportation with a percentage of 20.44%. Improvements made with Lean Automation can increase the value of PCE from 56.76% to 63.62%.\u0000Research Limitation/Implication: This research is limited to one model, namely Multi Purpose Vehicle (MPV). This research provides benefits for companies related to waste reduction. For similar companies, this research can be input for manufacturing practitioners in improving manufacturing performance to compete in the global market. This Lean production can reduce manpower which has an impact on saving production costs.\u0000Originality/Value of paper: This paper provides added value related to the application of Lean terminology which aims to improve industrial automation-based manufacturing companies.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"1 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81448488","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: The subject of the article is the relationship between customer satisfaction, loyalty and personality characteristics. It aims to analyse factors that influence customer satisfaction and loyalty, including their mutual relationships. For this purpose, a comprehensive model of customer satisfaction was created. Methodology/Approach: The research was carried out using a questionnaire survey on a sample of 1,530 customers of food producers (and 103 food business products that were non-durable) corresponding to the Czech population in terms of gender, age and region. The questionnaires were statistically evaluated using Structural equation modelling (SEM). Findings: The results show that a strong link between standard customer satisfaction factors (perceived quality, perceived value, customer expectation) overshadows the influence of weaker factors (personality). However, this effect is fully demonstrated when these strong factors are filtered out. Research Limitation/Implication: The paper focuses on foods that are sold through retail intermediaries, which also affect customer satisfaction. It may be different for other types of products and services and for products sold otherwise. It can also be limited to CR, resp. transition economics, ie. that in developed countries it could be different. Originality/Value of paper: The contribution of the paper is the finding that customer satisfaction is influenced by a personality factors, whose effect is at first glance weaker. It also shows that the factor image can be constructed taking into account the competitive ability of the company as a hybrid and the functionality of the customer loyalty factor influences the way of its construction.
{"title":"Modelling Customer Satisfaction with Food","authors":"Simona Činčalová, P. Suchánek, Martin Prokop","doi":"10.12776/qip.v25i3.1618","DOIUrl":"https://doi.org/10.12776/qip.v25i3.1618","url":null,"abstract":"Purpose: The subject of the article is the relationship between customer satisfaction, loyalty and personality characteristics. It aims to analyse factors that influence customer satisfaction and loyalty, including their mutual relationships. For this purpose, a comprehensive model of customer satisfaction was created.\u0000Methodology/Approach: The research was carried out using a questionnaire survey on a sample of 1,530 customers of food producers (and 103 food business products that were non-durable) corresponding to the Czech population in terms of gender, age and region. The questionnaires were statistically evaluated using Structural equation modelling (SEM).\u0000Findings: The results show that a strong link between standard customer satisfaction factors (perceived quality, perceived value, customer expectation) overshadows the influence of weaker factors (personality). However, this effect is fully demonstrated when these strong factors are filtered out.\u0000Research Limitation/Implication: The paper focuses on foods that are sold through retail intermediaries, which also affect customer satisfaction. It may be different for other types of products and services and for products sold otherwise. It can also be limited to CR, resp. transition economics, ie. that in developed countries it could be different.\u0000Originality/Value of paper: The contribution of the paper is the finding that customer satisfaction is influenced by a personality factors, whose effect is at first glance weaker. It also shows that the factor image can be constructed taking into account the competitive ability of the company as a hybrid and the functionality of the customer loyalty factor influences the way of its construction.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"28 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83809725","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: The objective of the study was to analyse and evaluate two alternative liquid detergent packaging systems from the point of view of their overall environmental impact. Using the LCA method, we have come to the conclusion that cardboard packaging is an alternative with a lower negative impact on the environment than an HDPE bottle. Methodology/Approach: The study is based on the LCA method implemented through the software openLCA, including available databases. Findings: The environmentally friendlier alternative of the detergent packaging is identified. The decisions about individual stages during LCA must be made with caution and well documented to ensure credibility of the results. Research Limitation/Implication: The findings of the presented study are limited by the available data used for the environmental impact assessment. The inventory analysis was performed for the conditions of the central European region. Originality/Value of paper: This study applies LCA methodology to present the details of a decision process involved in selecting better environmental alternative of the product. The information generated by the study is directly applicable in the industry.
{"title":"Identification of Environmentally Friendly Alternative for Laundry Detergent Packaging","authors":"P. Palfy, Barbora Marenčíková","doi":"10.12776/qip.v25i3.1626","DOIUrl":"https://doi.org/10.12776/qip.v25i3.1626","url":null,"abstract":"Purpose: The objective of the study was to analyse and evaluate two alternative liquid detergent packaging systems from the point of view of their overall environmental impact. Using the LCA method, we have come to the conclusion that cardboard packaging is an alternative with a lower negative impact on the environment than an HDPE bottle. \u0000Methodology/Approach: The study is based on the LCA method implemented through the software openLCA, including available databases.\u0000Findings: The environmentally friendlier alternative of the detergent packaging is identified. The decisions about individual stages during LCA must be made with caution and well documented to ensure credibility of the results.\u0000Research Limitation/Implication: The findings of the presented study are limited by the available data used for the environmental impact assessment. The inventory analysis was performed for the conditions of the central European region.\u0000Originality/Value of paper: This study applies LCA methodology to present the details of a decision process involved in selecting better environmental alternative of the product. The information generated by the study is directly applicable in the industry.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"40 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2021-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77741538","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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