Purpose: The goal of this paper is to model customer satisfaction of smartphone select manufacturers in the Czech Republic (CR). Furthermore, the paper aims to model the factors which affect customer satisfaction of the smartphone. Methodology/Approach: A questionnaire was sent to 1,063 respondents in CR to collect data. Using structural equation modelling, relationships between factors of customer satisfaction within three models of customer satisfaction of select smartphone manufacturers were modelled. Findings: Effects of all investigated factors of customer satisfaction were verified, as well as all items which constituted the factors. Additionally, the functioning of the factor of total satisfaction with dimensions of general satisfaction and price tolerance was verified. Research Limitation/Implication: The research is limited by its focus exclusively CR, the number of manufacturers included in the research is rather low and small number of factors and items included in those factors. Originality/Value of paper: The models differed from each other in terms of the strength and direction of the relationships between the factors, which has implications for these recommendations. In general, each manufacturer has its own strengths and weaknesses (factors) that affect customer satisfaction with its product. Individual manufacturers can increase customer satisfaction by strengthening the positive factors or by learning from their competitors and eliminating or improving the factors that currently affect customer satisfaction negatively.
{"title":"Modelling Customer Satisfaction of Smartphones in the Czech Republic","authors":"P. Suchánek, Radovan Sobota","doi":"10.12776/qip.v27i1.1818","DOIUrl":"https://doi.org/10.12776/qip.v27i1.1818","url":null,"abstract":"Purpose: The goal of this paper is to model customer satisfaction of smartphone select manufacturers in the Czech Republic (CR). Furthermore, the paper aims to model the factors which affect customer satisfaction of the smartphone.\u0000Methodology/Approach: A questionnaire was sent to 1,063 respondents in CR to collect data. Using structural equation modelling, relationships between factors of customer satisfaction within three models of customer satisfaction of select smartphone manufacturers were modelled.\u0000Findings: Effects of all investigated factors of customer satisfaction were verified, as well as all items which constituted the factors. Additionally, the functioning of the factor of total satisfaction with dimensions of general satisfaction and price tolerance was verified.\u0000Research Limitation/Implication: The research is limited by its focus exclusively CR, the number of manufacturers included in the research is rather low and small number of factors and items included in those factors.\u0000Originality/Value of paper: The models differed from each other in terms of the strength and direction of the relationships between the factors, which has implications for these recommendations. In general, each manufacturer has its own strengths and weaknesses (factors) that affect customer satisfaction with its product. Individual manufacturers can increase customer satisfaction by strengthening the positive factors or by learning from their competitors and eliminating or improving the factors that currently affect customer satisfaction negatively.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"9 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79137709","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: According to ISO 9000:2015 “the primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations”, where “a customer can be internal or external to the organization”. Internal customers refer to a company’s employees, while external customers are the buyers of a company’s products and services. Previous research has scrutinised the impact of ISO 9001 on company performance, without clear focus on the performance related to internal and external customers. Methodology/Approach: The purpose of this paper is to measure the impact of ISO 9001 on the performance to internal and external customers using a survey that has been responded by 141 companies in the Republic of Serbia. Findings: The results show that quality management system (QMS) certification to ISO 9001 enhances employee- and customer-related company performance, while certification incentives are found to influence this relationship. Research Limitation/Implication: The data are gathered in only one specific country, although there are no reasons to think that the results could depend of the specific analysed region. Originality/Value of paper: The main value of the article is to be one of the first ones to analyse, in any way, the impact of QMS on internal and external customers.
{"title":"Measuring the Impact of ISO 9001 on Employee and Customer Related Company Performance","authors":"V. Milovanović, M. Paunović, M. Casadesús","doi":"10.12776/qip.v27i1.1808","DOIUrl":"https://doi.org/10.12776/qip.v27i1.1808","url":null,"abstract":"Purpose: According to ISO 9000:2015 “the primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations”, where “a customer can be internal or external to the organization”. Internal customers refer to a company’s employees, while external customers are the buyers of a company’s products and services. Previous research has scrutinised the impact of ISO 9001 on company performance, without clear focus on the performance related to internal and external customers.\u0000Methodology/Approach: The purpose of this paper is to measure the impact of ISO 9001 on the performance to internal and external customers using a survey that has been responded by 141 companies in the Republic of Serbia.\u0000Findings: The results show that quality management system (QMS) certification to ISO 9001 enhances employee- and customer-related company performance, while certification incentives are found to influence this relationship.\u0000Research Limitation/Implication: The data are gathered in only one specific country, although there are no reasons to think that the results could depend of the specific analysed region.\u0000Originality/Value of paper: The main value of the article is to be one of the first ones to analyse, in any way, the impact of QMS on internal and external customers.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"66 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73375782","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Marie Häggström, Pernilla Ingelsson, Lilly-Mari Sten, Ingela Bäckström
Purpose: The purpose of this paper was to present success factors for increasing quality and safety of intensive care unit (ICU) transitional care as described by co-workers at the sharp end using the core values of total quality management (TQM) as a theoretical lens. Methodology/Approach: The study had a qualitative design, with data from nine interdisciplinary focus group discussions, including co-workers from the intensive care and general wards. Data were sorted into TQM core values and analysed using qualitative content analysis. Findings: Quality and safety in transfer processes requires a holistic view, avoiding silos, shared arenas for collaboration, and evidence-based methodologies and tools for safe transfers. Research Limitation/Implication: A limitation of this study is that it only portrays the challenges encountered by two hospitals during the process of transitional care in the ICU. Originality/Value of paper: By using TQM core values as a theoretical lens, we could present a usable, holistic picture of success factors and how to improve the transfer process.
{"title":"Success Factors for Quality and Safety of Intensive Care Unit Transitional Care – Listening to the Sharp End","authors":"Marie Häggström, Pernilla Ingelsson, Lilly-Mari Sten, Ingela Bäckström","doi":"10.12776/qip.v27i1.1789","DOIUrl":"https://doi.org/10.12776/qip.v27i1.1789","url":null,"abstract":"Purpose: The purpose of this paper was to present success factors for increasing quality and safety of intensive care unit (ICU) transitional care as described by co-workers at the sharp end using the core values of total quality management (TQM) as a theoretical lens.\u0000Methodology/Approach: The study had a qualitative design, with data from nine interdisciplinary focus group discussions, including co-workers from the intensive care and general wards. Data were sorted into TQM core values and analysed using qualitative content analysis.\u0000Findings: Quality and safety in transfer processes requires a holistic view, avoiding silos, shared arenas for collaboration, and evidence-based methodologies and tools for safe transfers.\u0000Research Limitation/Implication: A limitation of this study is that it only portrays the challenges encountered by two hospitals during the process of transitional care in the ICU.\u0000Originality/Value of paper: By using TQM core values as a theoretical lens, we could present a usable, holistic picture of success factors and how to improve the transfer process.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"9 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88002659","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: Current data driven decision making development calls for the quality assurance based on quality data structure. The paper analyses transactional data structure used in public procurement in Slovakia and the effect of data structure enhancement on prediction performance as crucial part of artificial intelligence (AI) quality assurance standard. We examine the significance of data structure enhancement and attributes transformation for prediction modelling. Methodology/Approach: The research is based on mutli-step model using stacked ensemble machine learning (ML) algorithm and simulating input space of 211 attributes transformed and aggregated according to different perspectives assessed by r2, mean absolute error (MAE) or mean square error (MSE). Findings: The results show that different performance of variable categories to prediction power. The most significant predictors were in category related to sectoral product classifications and in category related to variables aggregated for supplier, what underline the significance of structured information of all suppliers and negotiation participants in public tenders. Research Limitation/Implication: Methodology is based on big data with high complexity. Due to limited computing power, no subjects’ IDs were used as inputs. The complexity behind data and processes call for more complex simulations of all variables and their mutual interaction and interdependencies. Originality/Value of paper: The paper contributes to data science in transactional data domain and assessed the significance of different variables categories with respect to their specific added value to prediction power.
{"title":"Quality of Artificial Intelligence Driven Procurement Decision Making and Transactional Data Structure","authors":"R. Delina, Marek Macik","doi":"10.12776/qip.v27i1.1819","DOIUrl":"https://doi.org/10.12776/qip.v27i1.1819","url":null,"abstract":"Purpose: Current data driven decision making development calls for the quality assurance based on quality data structure. The paper analyses transactional data structure used in public procurement in Slovakia and the effect of data structure enhancement on prediction performance as crucial part of artificial intelligence (AI) quality assurance standard. We examine the significance of data structure enhancement and attributes transformation for prediction modelling.\u0000Methodology/Approach: The research is based on mutli-step model using stacked ensemble machine learning (ML) algorithm and simulating input space of 211 attributes transformed and aggregated according to different perspectives assessed by r2, mean absolute error (MAE) or mean square error (MSE).\u0000Findings: The results show that different performance of variable categories to prediction power. The most significant predictors were in category related to sectoral product classifications and in category related to variables aggregated for supplier, what underline the significance of structured information of all suppliers and negotiation participants in public tenders.\u0000Research Limitation/Implication: Methodology is based on big data with high complexity. Due to limited computing power, no subjects’ IDs were used as inputs. The complexity behind data and processes call for more complex simulations of all variables and their mutual interaction and interdependencies.\u0000Originality/Value of paper: The paper contributes to data science in transactional data domain and assessed the significance of different variables categories with respect to their specific added value to prediction power.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"5 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85266182","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A. Craveiro, V. Lima, G. Santos, J. C. Sá, Miguel Lopes, J. D. Carvalho
Purpose: This research aimed to make a diagnosis of the implementation of Lean and Six Sigma philosophies in Portuguese laboratories and to evaluate the impact of these philosophies on organizational performance. Methodology/Approach: A quantitative research methodology was used, based on the survey research strategy, and using as data collection instrument an original online questionnaire, validated and distributed to the Portuguese laboratories via email. The sample was composed by 106 laboratories. Descriptive and inferential statistical analysis were applied to the data, using IBM SPSS software. Findings: It was found that most laboratories do not know the Lean Approach and/or Six Sigma philosophies, and their implementation occurred in about one tenth of the sample. The laboratories that implemented the philosophies were found to have a larger number of employees and turnover. Finally, regarding organizational performance it was found to be superior in laboratories that implemented at least one of the philosophies when compared to laboratories that did not implement any Lean and/or Six Sigma philosophy. Research Limitation/Implication: The small sample size, which corresponds to approximately 15% of the population, is the main limitation of the study. Originality/Value of paper: This study is the first diagnosis on the application of Lean and Six Sigma philosophies made in the Portuguese laboratory market, and may provide relevant inputs for decision-making in this context.
{"title":"Lean and Six Sigma Philosophies and Organizational Performance: A Study in Portuguese Laboratories","authors":"A. Craveiro, V. Lima, G. Santos, J. C. Sá, Miguel Lopes, J. D. Carvalho","doi":"10.12776/qip.v27i1.1802","DOIUrl":"https://doi.org/10.12776/qip.v27i1.1802","url":null,"abstract":"Purpose: This research aimed to make a diagnosis of the implementation of Lean and Six Sigma philosophies in Portuguese laboratories and to evaluate the impact of these philosophies on organizational performance.\u0000Methodology/Approach: A quantitative research methodology was used, based on the survey research strategy, and using as data collection instrument an original online questionnaire, validated and distributed to the Portuguese laboratories via email. The sample was composed by 106 laboratories. Descriptive and inferential statistical analysis were applied to the data, using IBM SPSS software.\u0000Findings: It was found that most laboratories do not know the Lean Approach and/or Six Sigma philosophies, and their implementation occurred in about one tenth of the sample. The laboratories that implemented the philosophies were found to have a larger number of employees and turnover. Finally, regarding organizational performance it was found to be superior in laboratories that implemented at least one of the philosophies when compared to laboratories that did not implement any Lean and/or Six Sigma philosophy.\u0000Research Limitation/Implication: The small sample size, which corresponds to approximately 15% of the population, is the main limitation of the study.\u0000Originality/Value of paper: This study is the first diagnosis on the application of Lean and Six Sigma philosophies made in the Portuguese laboratory market, and may provide relevant inputs for decision-making in this context.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"1 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82771511","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: This study seeks to reveal the relationship between the triple helix innovation ecosystem and Small and Medium Enterprises (SMEs’) performance and the role of the SME community as the mediator between the triple helix innovation ecosystem and SMEs’ performance. Methodology/Approach: This study uses a quantitative approach. Data were collected using an online questionnaire from 386 SME managers who are members of the SME community in Malang Regency, East Java, Indonesia. SEM-PLS was used to analyse the data to examine the relationship of three latent variables: triple helix ecosystem, SME community, and SMEs’ performance. Findings: The triple helix ecosystem in this study was the collaboration of three agents, namely the government, large companies, and universities. This study proves that the triple helix ecosystem innovation is positively and significantly related to the performance of SMEs. Another important finding is that the SME community partially mediates the triple helix innovation ecosystem relationship and SME performance. The SME community has a strategic role in the triple helix agents intervention process to improve the performance of SMEs. Research Limitation/Implication: The data were collected through an online questionnaire so that it could not reveal the process of operational interventions of triple helix agents to improve SMEs’ performance. The performance of SMEs did not measure internal business processes, such as the presence of technology in processes, product development, and time savings. Originality/Value of paper: This research contributes to the literature through triple helix analysis as an ecosystem in improving the performance of SMEs.
{"title":"Triple Helix Innovation Ecosystem: The Role of Small and Medium Enterprises Community in Enhancing Performance","authors":"S. Noya, Stefanus Yufra M. Taneo, Melany Melany","doi":"10.12776/qip.v27i1.1759","DOIUrl":"https://doi.org/10.12776/qip.v27i1.1759","url":null,"abstract":"Purpose: This study seeks to reveal the relationship between the triple helix innovation ecosystem and Small and Medium Enterprises (SMEs’) performance and the role of the SME community as the mediator between the triple helix innovation ecosystem and SMEs’ performance.\u0000Methodology/Approach: This study uses a quantitative approach. Data were collected using an online questionnaire from 386 SME managers who are members of the SME community in Malang Regency, East Java, Indonesia. SEM-PLS was used to analyse the data to examine the relationship of three latent variables: triple helix ecosystem, SME community, and SMEs’ performance.\u0000Findings: The triple helix ecosystem in this study was the collaboration of three agents, namely the government, large companies, and universities. This study proves that the triple helix ecosystem innovation is positively and significantly related to the performance of SMEs. Another important finding is that the SME community partially mediates the triple helix innovation ecosystem relationship and SME performance. The SME community has a strategic role in the triple helix agents intervention process to improve the performance of SMEs.\u0000Research Limitation/Implication: The data were collected through an online questionnaire so that it could not reveal the process of operational interventions of triple helix agents to improve SMEs’ performance. The performance of SMEs did not measure internal business processes, such as the presence of technology in processes, product development, and time savings.\u0000Originality/Value of paper: This research contributes to the literature through triple helix analysis as an ecosystem in improving the performance of SMEs.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"63 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87561916","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: This research seeks to understand the purpose five whys is used for in industry as well as what quality tools are used together with five whys. Methodology/Approach: A survey was sent to organizations previously identified for an unrelated survey. The survey was sent to 98 organizations in Poland and 47 organizations responded. There were four respondents who reported being unfamiliar with five whys and their responses were discarded. The reported uses of five whys were assessed using a Chi-square goodness of fit test. The way in which five whys is used, either as a brainstorming tool or a method that requires investigation, and the purpose of five whys were compared to the intended use using a hypothesis test of two proportions. The quality tools used with five whys was then assessed using a Chi-square goodness of fit test. Findings: Although more respondents use five whys as a root cause analysis (RCA) tool, the difference was not statistically significant. Respondents who used five whys with investigation used five whys as both a method for quality improvement and RCA more often than those who used five whys as a brainstorming tool without investigation. There was no statistically significant difference in using five whys for RCA and those who used five whys as a brainstorming tool reported using five whys for quality improvement more often. Although many different quality tools were reported, the Ishikawa diagram is by far the quality tool used the most with five whys. Research Limitation/Implication: This paper used a survey that was limited to one region of Poland. Originality/Value of paper: This paper provides the first insights into the use of five whys in organizations; as a method for quality improvement, RCA, or both.
{"title":"Inquiry into the Use of Five Whys in Industry","authors":"Matthew Barsalou, Beata Starzyńska","doi":"10.12776/qip.v27i1.1771","DOIUrl":"https://doi.org/10.12776/qip.v27i1.1771","url":null,"abstract":"Purpose: This research seeks to understand the purpose five whys is used for in industry as well as what quality tools are used together with five whys.\u0000Methodology/Approach: A survey was sent to organizations previously identified for an unrelated survey. The survey was sent to 98 organizations in Poland and 47 organizations responded. There were four respondents who reported being unfamiliar with five whys and their responses were discarded. The reported uses of five whys were assessed using a Chi-square goodness of fit test. The way in which five whys is used, either as a brainstorming tool or a method that requires investigation, and the purpose of five whys were compared to the intended use using a hypothesis test of two proportions. The quality tools used with five whys was then assessed using a Chi-square goodness of fit test.\u0000Findings: Although more respondents use five whys as a root cause analysis (RCA) tool, the difference was not statistically significant. Respondents who used five whys with investigation used five whys as both a method for quality improvement and RCA more often than those who used five whys as a brainstorming tool without investigation. There was no statistically significant difference in using five whys for RCA and those who used five whys as a brainstorming tool reported using five whys for quality improvement more often. Although many different quality tools were reported, the Ishikawa diagram is by far the quality tool used the most with five whys.\u0000Research Limitation/Implication: This paper used a survey that was limited to one region of Poland.\u0000Originality/Value of paper: This paper provides the first insights into the use of five whys in organizations; as a method for quality improvement, RCA, or both.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"42 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90308048","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
P. Takáč, Krisztina Sándor, A. Kubincová, M. Tkáč, G. Fazekas
Purpose: This study aimed to analyse the experience of two participating workplaces in introducing innovative robotically assisted rehabilitation in clinical practice and influencing the quality of life of patients. Methodology/Approach: Online questionnaires were distributed to the rehabilitation staff of the two workplaces, and the Functional Independence Measurement (FIM) and Barthel index were measured before the start of rehabilitation and after the completion of rehabilitation. Results showed that the robots were highly effective, easy to use, and significant in achieving the therapeutic goal. Rehabilitation specialists who already have experience in robotic rehabilitation perceive the expected impacts with a higher efficiency of 10% compared to those who do not have experience with robot-assisted therapy. In a selected group of patients, a significant positive effect on the functional status of patients and their quality of life was demonstrated. Research Limitation/Implication: Robotically assisted rehabilitation has a positive effect on functional status and quality of life, motivating rehabilitation workers even when treating patients with severe disabilities. Originality/Value of paper: Data collected are beneficial for health, educational, and social fields.
{"title":"Innovative Robot-Assisted Rehabilitation for Quality-of-Life Improvement: Experience from Cooperation Between Centres in Hungary and Slovakia","authors":"P. Takáč, Krisztina Sándor, A. Kubincová, M. Tkáč, G. Fazekas","doi":"10.12776/qip.v27i1.1810","DOIUrl":"https://doi.org/10.12776/qip.v27i1.1810","url":null,"abstract":"Purpose: This study aimed to analyse the experience of two participating workplaces in introducing innovative robotically assisted rehabilitation in clinical practice and influencing the quality of life of patients.\u0000Methodology/Approach: Online questionnaires were distributed to the rehabilitation staff of the two workplaces, and the Functional Independence Measurement (FIM) and Barthel index were measured before the start of rehabilitation and after the completion of rehabilitation. Results showed that the robots were highly effective, easy to use, and significant in achieving the therapeutic goal. Rehabilitation specialists who already have experience in robotic rehabilitation perceive the expected impacts with a higher efficiency of 10% compared to those who do not have experience with robot-assisted therapy. In a selected group of patients, a significant positive effect on the functional status of patients and their quality of life was demonstrated.\u0000Research Limitation/Implication: Robotically assisted rehabilitation has a positive effect on functional status and quality of life, motivating rehabilitation workers even when treating patients with severe disabilities.\u0000Originality/Value of paper: Data collected are beneficial for health, educational, and social fields.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"97 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88960569","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tri Aprianto, Arif Nuryono, I. Setiawan, H. Kurnia, H. Purba
Purpose: This study aims to analyse the waste in the production line to get an efficient production lead time. Methodology/Approach: This research uses the integration method of value stream mapping and kaizen. Based on the analysis with expert judgment, it is known that the waste comes from an inefficient factory layout. Improvements by making changes to factory layouts and merging workstations. Findings: This research has found waste caused by ineffective factory layouts based on Focus Group Discussions (FGD). Improvements by incorporating workstations and changes to the factory layout can reduce production lead time. The results showed that the production lead time decreased from 3.21 days to 2.31 days or a decrease in the ratio of 31.15%. Research Limitation/Implication: This research can also improve manufacturing performance such as cost efficiency, efficient layout, and labour reduction. So for similar companies, this research can be a reference for making improvements in reducing waste that can improve manufacturing performance so that they can compete in national and international markets. Originality/Value of paper: This paper provides benefits for the musical instrument industry regarding waste reduction. According to this research, lean production can increase the productivity and quality of the production system, because it can eliminate the waste of time or the production process. The new approach of this research is used the integration methods by involving experts through FGDs to make improvements and reduce waste in the production line.
目的:本研究旨在分析生产线上的浪费，以获得有效的生产提前期。方法论/方法:本研究采用价值流图与改善相结合的方法。根据专家的分析判断，废弃物来自于低效的工厂布局。通过更改工厂布局和合并工作站进行改进。本研究发现，基于焦点小组讨论(Focus Group discussion, FGD)的低效工厂布局造成了浪费。通过整合工作站和改变工厂布局进行改进可以缩短生产前置时间。结果表明，生产提前期由3.21 d缩短至2.31 d，缩短幅度为31.15%。研究局限/启示:本研究还可以提高制造性能，如成本效率，高效布局，减少劳动力。因此，对于类似的公司来说，本研究可以为他们在减少浪费方面做出改进提供参考，从而提高制造性能，从而在国内和国际市场上竞争。纸张的原创性/价值:这篇论文为乐器行业减少浪费提供了好处。根据本研究，精益生产可以提高生产系统的生产率和质量，因为它可以消除时间或生产过程的浪费。本研究的新方法是利用专家参与的整合方法，通过fgd对生产线进行改进，减少浪费。
{"title":"Waste Analysis in the Speaker Box Assy Process to Reduce Lead Time in the Electronic Musical Instrument Industry","authors":"Tri Aprianto, Arif Nuryono, I. Setiawan, H. Kurnia, H. Purba","doi":"10.12776/qip.v26i3.1744","DOIUrl":"https://doi.org/10.12776/qip.v26i3.1744","url":null,"abstract":"Purpose: This study aims to analyse the waste in the production line to get an efficient production lead time.\u0000Methodology/Approach: This research uses the integration method of value stream mapping and kaizen. Based on the analysis with expert judgment, it is known that the waste comes from an inefficient factory layout. Improvements by making changes to factory layouts and merging workstations.\u0000Findings: This research has found waste caused by ineffective factory layouts based on Focus Group Discussions (FGD). Improvements by incorporating workstations and changes to the factory layout can reduce production lead time. The results showed that the production lead time decreased from 3.21 days to 2.31 days or a decrease in the ratio of 31.15%.\u0000Research Limitation/Implication: This research can also improve manufacturing performance such as cost efficiency, efficient layout, and labour reduction. So for similar companies, this research can be a reference for making improvements in reducing waste that can improve manufacturing performance so that they can compete in national and international markets.\u0000Originality/Value of paper: This paper provides benefits for the musical instrument industry regarding waste reduction. According to this research, lean production can increase the productivity and quality of the production system, because it can eliminate the waste of time or the production process. The new approach of this research is used the integration methods by involving experts through FGDs to make improvements and reduce waste in the production line.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"63 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2022-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84161502","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: The work is devoted to quantifying the main dependencies and contradictions between the introduction of innovation and corporate development of modern entrepreneurship forms. Methodology/Approach: In this study, the main analysis method is the use of fuzzy knowledge bases to select the best management practices. The research allows one to understand the impact of innovation on the effectiveness of business models and what ways in management can be used to increase resilience to the influence of external factors. Findings: The creation of new combinations of practices based on the knowledge base makes successful management of an enterprise’s innovative development. To form a base, the results of global surveys and ratings of enterprises-leaders of innovative development became the basis. Research Limitation/Implication: The study examines some aspects in the innovation management of enterprises in Canada. Canada’s own specificity of innovative activity management caused the interest of research. Namely, an innovative society is being formed there based on a high level of education and knowledge, allowing higher rates of the country’s development. Originality/Value of paper: The paper examines the current economic and financial condition of innovative enterprises in Canada and the need to change the financial and economic policy to form a strong competitive position, in times of crisis and further economic growth. The results of this study can be applied in modern entrepreneurship, regardless of the scale of business.
{"title":"Product Innovation Paradigm of Modern Entrepreneurship","authors":"Marat Ressin","doi":"10.12776/qip.v26i3.1752","DOIUrl":"https://doi.org/10.12776/qip.v26i3.1752","url":null,"abstract":"Purpose: The work is devoted to quantifying the main dependencies and contradictions between the introduction of innovation and corporate development of modern entrepreneurship forms.\u0000Methodology/Approach: In this study, the main analysis method is the use of fuzzy knowledge bases to select the best management practices. The research allows one to understand the impact of innovation on the effectiveness of business models and what ways in management can be used to increase resilience to the influence of external factors.\u0000Findings: The creation of new combinations of practices based on the knowledge base makes successful management of an enterprise’s innovative development. To form a base, the results of global surveys and ratings of enterprises-leaders of innovative development became the basis.\u0000Research Limitation/Implication: The study examines some aspects in the innovation management of enterprises in Canada. Canada’s own specificity of innovative activity management caused the interest of research. Namely, an innovative society is being formed there based on a high level of education and knowledge, allowing higher rates of the country’s development.\u0000Originality/Value of paper: The paper examines the current economic and financial condition of innovative enterprises in Canada and the need to change the financial and economic policy to form a strong competitive position, in times of crisis and further economic growth. The results of this study can be applied in modern entrepreneurship, regardless of the scale of business.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"39 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2022-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82411768","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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