Purpose: This paper aims to explore the framework, practices, and implementation of total quality management (TQM) in the service industry. Methodology/Approach: The present study focuses on the existing literature on several TQM dimensions and developed a framework that would allow the service industry to efficiently apply TQM, resulting in enhanced organizational performance. Findings: The research findings suggest that the relevance and implementation of TQM practices have a strong linkage to organizational performance. Managers shall work for the accomplishments of TQM to achieve success in local and global competition. By implementing TQM practices effectively in the service industry, managers can see improvements in the organization’s function. Therefore, managers shall accept the TQM approach to improve overall service quality and organizational performance. Research Limitation/implication: The study is limited to secondary data collection and no primary research is carried out to verify the proposed framework. Originality/Value of paper: The present study contributes to the literature on TQM by developing a framework for the service industry. This adds to the existing knowledge on TQM in the service industry and builds a foundation to carry out future research. The proposed TQM framework will empower the organizations for superior performance by evaluating the factors, defining rooms for improvement, and designing ways to achieve business excellence.
{"title":"Effective TQM Implementation in the Service Industry: A Proposed Framework","authors":"H. Magd, Saurav Negi, M. S. A. Ansari","doi":"10.12776/qip.v25i2.1594","DOIUrl":"https://doi.org/10.12776/qip.v25i2.1594","url":null,"abstract":"Purpose: This paper aims to explore the framework, practices, and implementation of total quality management (TQM) in the service industry.\u0000Methodology/Approach: The present study focuses on the existing literature on several TQM dimensions and developed a framework that would allow the service industry to efficiently apply TQM, resulting in enhanced organizational performance.\u0000Findings: The research findings suggest that the relevance and implementation of TQM practices have a strong linkage to organizational performance. Managers shall work for the accomplishments of TQM to achieve success in local and global competition. By implementing TQM practices effectively in the service industry, managers can see improvements in the organization’s function. Therefore, managers shall accept the TQM approach to improve overall service quality and organizational performance.\u0000Research Limitation/implication: The study is limited to secondary data collection and no primary research is carried out to verify the proposed framework.\u0000Originality/Value of paper: The present study contributes to the literature on TQM by developing a framework for the service industry. This adds to the existing knowledge on TQM in the service industry and builds a foundation to carry out future research. The proposed TQM framework will empower the organizations for superior performance by evaluating the factors, defining rooms for improvement, and designing ways to achieve business excellence.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"29 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2021-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76891297","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: The purpose of this paper is to explore how innovation capability can be enhanced by inclusive leadership. In particular, the focus is on identifying the key drivers of work engagement and the role of leadership in boosting the innovation capability. Methodology/Approach: This research has a qualitative exploratory nature. The exploratory fieldwork is based on an in-depth interview with the CEO, field observations and on the analysis of relevant corporate sources. Findings: The research provides further confirmation of the link between inclusive leadership, work engagement and innovation capability. Specifically, authentic communication and leadership traits such as trust, courage, humility, empathy and gratitude are considered to be among the most important enablers of an inclusive environment that leads to business success. Research Limitation/Implication: This study contributes to a better understanding of how companies could enhance innovation capabilities by leveraging the power of inclusion. The subjective business evidence coming from only one company constitute the main limitations of the present study. Originality/Value of paper: This paper contributed to leadership and innovation literature. The results of this work provide a thorough understanding of the mechanisms for improving work engagement and, consequently, innovation capability. By grounding our research in both theory and empirical evidence, we provide valuable insight for both academia and practice.
{"title":"Determinants of Innovation Capability: An Exploratory Study of Inclusive Leadership and Work Engagement","authors":"Nenad Vladić, D. Maletič, M. Maletič","doi":"10.12776/qip.v25i2.1596","DOIUrl":"https://doi.org/10.12776/qip.v25i2.1596","url":null,"abstract":"Purpose: The purpose of this paper is to explore how innovation capability can be enhanced by inclusive leadership. In particular, the focus is on identifying the key drivers of work engagement and the role of leadership in boosting the innovation capability. \u0000Methodology/Approach: This research has a qualitative exploratory nature. The exploratory fieldwork is based on an in-depth interview with the CEO, field observations and on the analysis of relevant corporate sources.\u0000Findings: The research provides further confirmation of the link between inclusive leadership, work engagement and innovation capability. Specifically, authentic communication and leadership traits such as trust, courage, humility, empathy and gratitude are considered to be among the most important enablers of an inclusive environment that leads to business success.\u0000Research Limitation/Implication: This study contributes to a better understanding of how companies could enhance innovation capabilities by leveraging the power of inclusion. The subjective business evidence coming from only one company constitute the main limitations of the present study.\u0000Originality/Value of paper: This paper contributed to leadership and innovation literature. The results of this work provide a thorough understanding of the mechanisms for improving work engagement and, consequently, innovation capability. By grounding our research in both theory and empirical evidence, we provide valuable insight for both academia and practice.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"94 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2021-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85705755","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hanane Rifqi, A. Zamma, S. Ben Souda, Mohamed Hansali
Purpose: The main objective of this paper is to validate the results of the Lean manufacturing application via the DMAIC concept. This study concerns a case study carried out in an automotive company which aims at improving its flows within the production workshop by pulling the physical flow and minimizing the different wastes. Methodology/Approach: By conducting a literature review to examine the different frameworks for applying the lean method and to extract case studies related to the DMAIC approach which is missing on the selected articles, only one article that addresses this possibility. Findings: DMAIC has allowed a better structuring of the entire project, choosing the right improvement solutions with the right choice of Lean tools and several advantages that are not valid for other frameworks. This implementation shows a spectacular improvement in the production planning, the fluidity of the flow as well as an important financial gain for the company. Research Limitation/Implication: The project duration was not sufficient to apply other beneficial lean tools as the study was limited only to a single production line. Originality/Value of paper: This article demonstrates the added value of the structured DMAIC approach to lean manufacturing methodology and implementation.
{"title":"Lean Manufacturing Implementation through DMAIC Approach: A Case Study in the Automotive Industry","authors":"Hanane Rifqi, A. Zamma, S. Ben Souda, Mohamed Hansali","doi":"10.12776/qip.v25i2.1576","DOIUrl":"https://doi.org/10.12776/qip.v25i2.1576","url":null,"abstract":"Purpose: The main objective of this paper is to validate the results of the Lean manufacturing application via the DMAIC concept. This study concerns a case study carried out in an automotive company which aims at improving its flows within the production workshop by pulling the physical flow and minimizing the different wastes. \u0000Methodology/Approach: By conducting a literature review to examine the different frameworks for applying the lean method and to extract case studies related to the DMAIC approach which is missing on the selected articles, only one article that addresses this possibility.\u0000Findings: DMAIC has allowed a better structuring of the entire project, choosing the right improvement solutions with the right choice of Lean tools and several advantages that are not valid for other frameworks. This implementation shows a spectacular improvement in the production planning, the fluidity of the flow as well as an important financial gain for the company.\u0000Research Limitation/Implication: The project duration was not sufficient to apply other beneficial lean tools as the study was limited only to a single production line.\u0000Originality/Value of paper: This article demonstrates the added value of the structured DMAIC approach to lean manufacturing methodology and implementation.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"27 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2021-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81993855","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: Providing high quality services is a basis for long-term competitiveness of small and medium-sized enterprises. Recognizing the success factors of transformation and strategic management is an issue that has been frequently addressed in the past two decades. The goal of this article is to evaluate the strategy of small and medium-sized enterprises offering services in tourism and catering. Methodology/Approach: The qualitative analysis was based on 107 completed interviews. Two hypotheses were formulated and an Independence Test was applied. Chi-square Test and Cross Table Analyiss were used which enable to examine the relationship between 2 non-metric variables. The two examined variables related to our Hypothesis 1 were ordinal, and 1 ordinal, 1 nominal in the case of Hypothesis 2. The significance level was p=0.05. Findings: The obtained results show weak relationship between the size of the business and the awareness of the strategy. No relationship can be detected between the size of the business and the evaluation of the key success factor Research Limitation/Implication: The research activity and obtaining research data from SMEs was obstacled by the pandemic situation caused by COVID-19. The research was limited by external circumstances, so the interviews with company representatives could be conducted on online platforms. Originality/Value of paper: The paper examines how successful the SMEs involved in the research are in communicating the values and goals of the company to their employees. It brings important findings in the field of stretegy management which leads to high quality services in the case of providers.
{"title":"Strategic Management from the Perspective of SMEs Operating in Service Sector","authors":"Tibor Zsigmond, R. Machová, Annamária Zsigmondová","doi":"10.12776/qip.v25i2.1549","DOIUrl":"https://doi.org/10.12776/qip.v25i2.1549","url":null,"abstract":"Purpose: Providing high quality services is a basis for long-term competitiveness of small and medium-sized enterprises. Recognizing the success factors of transformation and strategic management is an issue that has been frequently addressed in the past two decades. The goal of this article is to evaluate the strategy of small and medium-sized enterprises offering services in tourism and catering.\u0000Methodology/Approach: The qualitative analysis was based on 107 completed interviews. Two hypotheses were formulated and an Independence Test was applied. Chi-square Test and Cross Table Analyiss were used which enable to examine the relationship between 2 non-metric variables. The two examined variables related to our Hypothesis 1 were ordinal, and 1 ordinal, 1 nominal in the case of Hypothesis 2. The significance level was p=0.05.\u0000Findings: The obtained results show weak relationship between the size of the business and the awareness of the strategy. No relationship can be detected between the size of the business and the evaluation of the key success factor\u0000Research Limitation/Implication: The research activity and obtaining research data from SMEs was obstacled by the pandemic situation caused by COVID-19. The research was limited by external circumstances, so the interviews with company representatives could be conducted on online platforms.\u0000Originality/Value of paper: The paper examines how successful the SMEs involved in the research are in communicating the values and goals of the company to their employees. It brings important findings in the field of stretegy management which leads to high quality services in the case of providers.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"16 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2021-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83176448","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: The research aims to design a performance improvement framework for a new model of sports shoes to increase the ramp-up process time. Methodology/Approach: The approach used the problem-solving system of 8 disciplines, Single Minute Exchange Dies, Visual Management, and the Just In Time principle. Findings: By using the methods described above, the research findings will have a positive impact on the company. Model changeover time was reduced from 600 minutes to 102 minutes, and ramp-up time was reduced from 20 days to 2 days. Research Limitation/Implication: The limitation of this study was that only the CK2946 model was still done as a case study. The cost and other inhibiting factors were also not included in the discussion of this rump-up process. Originality/Value of paper: By integrating SMED, Just In Time, visual management, and using 8-Dicipline, the researcher developed a framework for improved performance for ramping up a new model of sports shoes.
目的:本研究旨在设计一种新型运动鞋的性能改善框架，以增加爬坡过程时间。方法论/方法:该方法使用了8个学科的问题解决系统、一分钟交换模、可视化管理和准时原则。研究结果:通过使用上述方法，研究结果将对公司产生积极影响。模型转换时间从600分钟减少到102分钟，爬坡时间从20天减少到2天。研究局限性/启示:本研究的局限性在于仅以CK2946模型作为个案研究。成本和其他抑制因素也没有包括在对这一增加过程的讨论中。论文的独创性/价值:通过整合SMED, Just In Time，视觉管理，并使用8-纪律，研究人员开发了一个提高性能的框架，以提高一种新型运动鞋的性能。
{"title":"Improve Ramp-Up Performance on the Sewing Process in a Sports Shoe Factory Using 8-Disciplines and Lean Manufacturing","authors":"Lucky Setiawan, S. Hasibuan","doi":"10.12776/qip.v25i2.1516","DOIUrl":"https://doi.org/10.12776/qip.v25i2.1516","url":null,"abstract":"Purpose: The research aims to design a performance improvement framework for a new model of sports shoes to increase the ramp-up process time.\u0000Methodology/Approach: The approach used the problem-solving system of 8 disciplines, Single Minute Exchange Dies, Visual Management, and the Just In Time principle.\u0000Findings: By using the methods described above, the research findings will have a positive impact on the company. Model changeover time was reduced from 600 minutes to 102 minutes, and ramp-up time was reduced from 20 days to 2 days.\u0000Research Limitation/Implication: The limitation of this study was that only the CK2946 model was still done as a case study. The cost and other inhibiting factors were also not included in the discussion of this rump-up process.\u0000Originality/Value of paper: By integrating SMED, Just In Time, visual management, and using 8-Dicipline, the researcher developed a framework for improved performance for ramping up a new model of sports shoes.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"130 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2021-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76407772","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: In production, problems that are difficult to solve could occur. When a classic problem-solving toolset is not enough, a company must accept not fully satisfying solutions or secondary problems. This paper proposes a new method called Innovation by Increasing Ideality (3I), which helps to resolve difficult problems in production. Methodology/Approach: Based on a previous literature review a new method was designed. The method leads the solver by a set of steps that lead to a well-described problem, with many ideas or ways, where the solver should search for a satisfying solution. The method is based on TRIZ principles, but it is user-friendly even for users who are not TRIZ specialists but have only basic knowledge of TRIZ principles and its tools. The method is demonstrated in a case study, where a problem with the transportation of parts is successfully solved. Findings: Newly proposed method, compared with the traditional way of resolving a problem, got a much better solution in a shorter time. Research Limitation/Implication: Only one example of use. There is a need for more applications in future. Originality/Value of paper: The paper describes a new method for overcoming difficult problems in production. The method uses TRIZ principles to innovate the process where the problem is. The presented method can serve as a new powerful tool for industrial engineers in practice.
{"title":"Innovation by Increasing Ideality – A New Method for Overcoming Process Related Problems","authors":"Vladimír Sojka, P. Lepšík","doi":"10.12776/qip.v25i2.1578","DOIUrl":"https://doi.org/10.12776/qip.v25i2.1578","url":null,"abstract":"Purpose: In production, problems that are difficult to solve could occur. When a classic problem-solving toolset is not enough, a company must accept not fully satisfying solutions or secondary problems. This paper proposes a new method called Innovation by Increasing Ideality (3I), which helps to resolve difficult problems in production. \u0000Methodology/Approach: Based on a previous literature review a new method was designed. The method leads the solver by a set of steps that lead to a well-described problem, with many ideas or ways, where the solver should search for a satisfying solution. The method is based on TRIZ principles, but it is user-friendly even for users who are not TRIZ specialists but have only basic knowledge of TRIZ principles and its tools. The method is demonstrated in a case study, where a problem with the transportation of parts is successfully solved.\u0000Findings: Newly proposed method, compared with the traditional way of resolving a problem, got a much better solution in a shorter time.\u0000Research Limitation/Implication: Only one example of use. There is a need for more applications in future.\u0000Originality/Value of paper: The paper describes a new method for overcoming difficult problems in production. The method uses TRIZ principles to innovate the process where the problem is. The presented method can serve as a new powerful tool for industrial engineers in practice.","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"86 1","pages":""},"PeriodicalIF":1.5,"publicationDate":"2021-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81122764","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A. Silva, J. C. Sá, G. Santos, Francisco J. G. Silva, L. P. Ferreira, M. T. Pereira
Purpose: This study was carried out in a cork company. Its purpose was to observe and analyse the practices and methods used during the tools/series change moments and to propose improvements to these same procedures so that the time needed to carry out the setup is reduced by 15% in both lines. Methodology/Approach: The methodology included the following phases: 1st – historical data collection, 2nd – footage analysis and conduction of informal interviews with employees, 3rd – flow, Gantt, and spaghetti charts creation and making of an action plan based on the waste and improvement opportunities, 4th – validation with the line workers of the new operating mode created with the SMED tool, 5th – placement of plasticized cards on the cutting lines to ensure that new operating mode is followed in the action plan. Findings: Throughout this project using observations, video recording and its subsequent analysis, as well as, interviews to the workers operating in the line, it was found the existence of several actions carried out by them during the setups which did not add value to the product and lack of work tools in general. Research Limitation/Implication: The study was limited by the lines and products under study and by the duration of the curricular internship, which was about five months. Originality/Value of paper: The article demonstrates the added value in terms of product quality and production output rate that SMED methodology can bring to companies that adopt the lean philosophy and in particular this continuous improvement tool. Category: Research paper
{"title":"A Comparison of the Application of the SMED Methodology in Two Different Cutting Lines","authors":"A. Silva, J. C. Sá, G. Santos, Francisco J. G. Silva, L. P. Ferreira, M. T. Pereira","doi":"10.12776/QIP.V25I1.1446","DOIUrl":"https://doi.org/10.12776/QIP.V25I1.1446","url":null,"abstract":"Purpose: This study was carried out in a cork company. Its purpose was to observe and analyse the practices and methods used during the tools/series change moments and to propose improvements to these same procedures so that the time needed to carry out the setup is reduced by 15% in both lines. Methodology/Approach: The methodology included the following phases: 1st – historical data collection, 2nd – footage analysis and conduction of informal interviews with employees, 3rd – flow, Gantt, and spaghetti charts creation and making of an action plan based on the waste and improvement opportunities, 4th – validation with the line workers of the new operating mode created with the SMED tool, 5th – placement of plasticized cards on the cutting lines to ensure that new operating mode is followed in the action plan. Findings: Throughout this project using observations, video recording and its subsequent analysis, as well as, interviews to the workers operating in the line, it was found the existence of several actions carried out by them during the setups which did not add value to the product and lack of work tools in general. Research Limitation/Implication: The study was limited by the lines and products under study and by the duration of the curricular internship, which was about five months. Originality/Value of paper: The article demonstrates the added value in terms of product quality and production output rate that SMED methodology can bring to companies that adopt the lean philosophy and in particular this continuous improvement tool. Category: Research paper","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"30 1","pages":"124-149"},"PeriodicalIF":1.5,"publicationDate":"2021-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75996792","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: The paper investigates if relocation of goods at supermarkets, practised to boost sales, bothers customers and improves financial results of the stores. To explore this, a questionnaire-based poll was run, using questions, such as “Do you mind if commodity is not permanently in the same place?”, or “While searching, do you buy anything you did not indend to buy?”. Various relations are also observed. For instance, are opinions on product relocation related in any way to age of customers? The study suggests most customers are not satisfied with changes in product location, yet the practices lead to higher sales. It turns out the business principle – only satisfied customers spend more – may not be so true. In the study, some new questions also arose and were evaluated, such as the question “Which management activities have a positive effect on customers?”. Methodology/Approach: The paper relies on statistical testing, specifically on the chi-square test of independence and a test of differences in the relative frequency of occurrence of diverse phenomena. Real, empirical data are utilized. Findings: The analysis showed that most customers dislike looking for goods, and many of them buy items that they did not intend to purchase. Thus, a paradox occurs when entrepreneurs dissatisfy customers, yet they register higher profits. Research Limitation/Implication: The results concern a specific scientific field – microeconomic behavioural patterns at supermarkets. Originality/Value of paper: The research presented in this paper is focused on the Czech Republic where it has not been undertaken to date. Work of this kind is not cited in the scientific literature, however. Category: Technical paper
{"title":"Effects of Systematic Changes in Commodity Arrangement on the Satisfaction of Supermarket Customers","authors":"J. Tošenovský, Filip Tošenovský, Ivana Dočkalová","doi":"10.12776/QIP.V25I1.1497","DOIUrl":"https://doi.org/10.12776/QIP.V25I1.1497","url":null,"abstract":"Purpose: The paper investigates if relocation of goods at supermarkets, practised to boost sales, bothers customers and improves financial results of the stores. To explore this, a questionnaire-based poll was run, using questions, such as “Do you mind if commodity is not permanently in the same place?”, or “While searching, do you buy anything you did not indend to buy?”. Various relations are also observed. For instance, are opinions on product relocation related in any way to age of customers? The study suggests most customers are not satisfied with changes in product location, yet the practices lead to higher sales. It turns out the business principle – only satisfied customers spend more – may not be so true. In the study, some new questions also arose and were evaluated, such as the question “Which management activities have a positive effect on customers?”. Methodology/Approach: The paper relies on statistical testing, specifically on the chi-square test of independence and a test of differences in the relative frequency of occurrence of diverse phenomena. Real, empirical data are utilized. Findings: The analysis showed that most customers dislike looking for goods, and many of them buy items that they did not intend to purchase. Thus, a paradox occurs when entrepreneurs dissatisfy customers, yet they register higher profits. Research Limitation/Implication: The results concern a specific scientific field – microeconomic behavioural patterns at supermarkets. Originality/Value of paper: The research presented in this paper is focused on the Czech Republic where it has not been undertaken to date. Work of this kind is not cited in the scientific literature, however. Category: Technical paper","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"5 1","pages":"16-32"},"PeriodicalIF":1.5,"publicationDate":"2021-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72839070","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: The primary purpose of this paper is to identify the most important factors related to the successful implementation of TQM in the literature and to compare the identified factors with the existing research. Methodology/Approach: By conducting a systematic literature review in three main stages, this research analyzes 13 empirical papers published between 1995 and 2017. Three main stages included: formulation of the problem to be solved by the systematic literature review; definition of inclusion criteria and exclusion of articles; and article search and selection. Findings: Analysing previous research and conducting a literature review, we identify six main critical success factors (CSF): top management leadership and commitment, customer focus, training (employees), procurement management (suppliers), information and analysis, and process management. Research Limitation/Implication: In this paper, we focused solely on the influence of TQM practices on the financial performance of a company. As such, the non-financial performance indicators were not considered. Originality/Value of paper: This paper adds value to the existing literature as it focuses on critical factors of TQM implementation examined in relation to the financial performance of the company and provides a good basis for understanding and developing more complex models. Category: Literature review
{"title":"The Analysis of Total Quality Management Critical Success Factors","authors":"M. Kulenović, M. Folta, Ljiljana Veselinović","doi":"10.12776/QIP.V25I1.1514","DOIUrl":"https://doi.org/10.12776/QIP.V25I1.1514","url":null,"abstract":"Purpose: The primary purpose of this paper is to identify the most important factors related to the successful implementation of TQM in the literature and to compare the identified factors with the existing research. Methodology/Approach: By conducting a systematic literature review in three main stages, this research analyzes 13 empirical papers published between 1995 and 2017. Three main stages included: formulation of the problem to be solved by the systematic literature review; definition of inclusion criteria and exclusion of articles; and article search and selection. Findings: Analysing previous research and conducting a literature review, we identify six main critical success factors (CSF): top management leadership and commitment, customer focus, training (employees), procurement management (suppliers), information and analysis, and process management. Research Limitation/Implication: In this paper, we focused solely on the influence of TQM practices on the financial performance of a company. As such, the non-financial performance indicators were not considered. Originality/Value of paper: This paper adds value to the existing literature as it focuses on critical factors of TQM implementation examined in relation to the financial performance of the company and provides a good basis for understanding and developing more complex models. Category: Literature review","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"38 1","pages":"88-102"},"PeriodicalIF":1.5,"publicationDate":"2021-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87214604","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Michael W. Vavra, Gregor Vohralík, Viktor Prokop, J. Stejskal
Purpose: The purpose of the paper is to recognize significant innovation determinants on firms’ product, process, and overall innovation activity. Methodology/Approach: The source of data for the analysis is the Community Innovation Survey 2012-2014. If the company has implemented the relevant innovation activity, they acquire a value of 1, or, if the company has not performed a certain activity in the period, they reached 0. As the variables are binary, the logistic regression analysis was used. Findings: Based on the results from the analysis, we defined the proper determinants of firms’ innovation activities but unfortunately, firms are not able to achieve innovative outputs, specifically within CEE countries. This is due, among other things, to several factors such as different conditions in individual countries, different innovation policies at the national as well as company level, managerial approach (aversion) to risk, mistrust between the various actors, and many others. A typical example is the impact of internal R&D on firm innovations. While in the case of product innovations we found a significant positive impact, in the case of process innovations the impact was negative Research Limitation/Implication: We performed on outdated data and we did not make a comparison with countries from Western Europe. Originality/Value of paper: The paper analyses innovation determinants and it is importance for innovation activities within the CEE countries. Category: Research paper
{"title":"What Determines Firm’s Innovation? The Case of Catching-up CEE Countries","authors":"Michael W. Vavra, Gregor Vohralík, Viktor Prokop, J. Stejskal","doi":"10.12776/QIP.V25I1.1513","DOIUrl":"https://doi.org/10.12776/QIP.V25I1.1513","url":null,"abstract":"Purpose: The purpose of the paper is to recognize significant innovation determinants on firms’ product, process, and overall innovation activity. Methodology/Approach: The source of data for the analysis is the Community Innovation Survey 2012-2014. If the company has implemented the relevant innovation activity, they acquire a value of 1, or, if the company has not performed a certain activity in the period, they reached 0. As the variables are binary, the logistic regression analysis was used. Findings: Based on the results from the analysis, we defined the proper determinants of firms’ innovation activities but unfortunately, firms are not able to achieve innovative outputs, specifically within CEE countries. This is due, among other things, to several factors such as different conditions in individual countries, different innovation policies at the national as well as company level, managerial approach (aversion) to risk, mistrust between the various actors, and many others. A typical example is the impact of internal R&D on firm innovations. While in the case of product innovations we found a significant positive impact, in the case of process innovations the impact was negative Research Limitation/Implication: We performed on outdated data and we did not make a comparison with countries from Western Europe. Originality/Value of paper: The paper analyses innovation determinants and it is importance for innovation activities within the CEE countries. Category: Research paper","PeriodicalId":44057,"journal":{"name":"Quality Innovation Prosperity-Kvalita Inovacia Prosperita","volume":"8 1","pages":"33-54"},"PeriodicalIF":1.5,"publicationDate":"2021-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81775510","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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