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Information Asymmetry and the Lemons Market Theory: Empirical Evidence From the Lebanese Automobile Market 信息不对称与柠檬市场理论:来自黎巴嫩汽车市场的经验证据
Pub Date : 2018-06-13 DOI: 10.2139/ssrn.3295068
Georges Yahchouchi, Jimmy Khalife
Based on the previous work published in 1970 by George A. Akerlof along with Michael Spence and Joseph Stiglitz, this research paper investigates the automobile market in Lebanon. The main theory adopted in this paper is the Lemons market theory which explores consumer's behavior under asymmetric information and quality uncertainty regarding the decision-making process followed when buying a used car. The application of this theory on the Lebanese market led the way to interesting findings concerning the concepts under study and helped us in discovering many features that are specific to the Lebanese culture. Data were collected in a survey on a sample composed of 126 car buyers and 58 car dealers, both coming from different cultural backgrounds and age ranges. Results showed that the Lebanese automobile market is a “lemon�? market with additional specifications resulting from the cultural differences existing in the country.
基于1970年George A. Akerlof与Michael Spence和Joseph Stiglitz发表的先前工作,本研究论文调查了黎巴嫩的汽车市场。本文采用的主要理论是柠檬市场理论,该理论探讨了消费者在信息不对称和质量不确定的情况下购买二手车的决策过程。这一理论在黎巴嫩市场上的应用使我们对所研究的概念有了有趣的发现,并帮助我们发现了黎巴嫩文化特有的许多特征。数据是通过对126名购车者和58名汽车经销商的调查收集的,他们都来自不同的文化背景和年龄范围。结果显示,黎巴嫩汽车市场是一个“柠檬”?由于国家存在的文化差异,市场有额外的规格。
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引用次数: 0
Causal Inference Using Mediation Analysis or Instrumental Variables - Full Mediation in the Absence of Conditional Independence 使用中介分析或工具变量的因果推理——没有条件独立的完全中介
Pub Date : 2018-03-04 DOI: 10.2139/ssrn.3135313
Thomas Otter, Max J. Pachali, Stefan Mayer, Jan R. Landwehr
Both instrumental variable (IV) estimation and mediation analysis are tools for causal inference. However, IV estimation has mostly developed in economics for causal inference from observational data. In contrast, mediation analysis has mostly developed in psychology, as a tool to empirically establish the process by which an experimental manipulation brings about its effect on the dependent variable of interest. As a consequence, many researchers well versed in IV estimation are not familiar with mediation analysis, and vice versa. In this paper, we discuss the communalities and differences between IV estimation and mediation analysis. We highlight that IV estimation leverages an a priori assumption of full mediation for causal inference. In contrast, modern practice in mediation analysis focusses on testing the statistical significance of the indirect effect without too much regard for the specification of the estimated model. A drawback of this approach is that inferring mediation from the statistical significance of a (putative) indirect effect through the hypothesized mediator may be spurious altogether. We discuss specification issues and how they relate to inference about mediation, and specifically the distinction between full and partial mediation. Based on this discussion we argue in favor of further developing tests that are more diagnostic about the underlying causal structure, motivated by the implication that full mediation could be more common than currently believed.
工具变量(IV)估计和中介分析都是因果推理的工具。然而,在经济学中,IV估计主要用于从观测数据中进行因果推断。相比之下,中介分析主要是在心理学中发展起来的,作为一种工具,它从经验上确定实验操作对感兴趣的因变量产生影响的过程。因此,许多精通IV估计的研究人员并不熟悉中介分析,反之亦然。在本文中,我们讨论了IV估计和中介分析之间的共性和区别。我们强调,IV估计利用完全中介因果推理的先验假设。相比之下,现代中介分析的实践侧重于检验间接效应的统计显著性,而不太考虑估计模型的规格。这种方法的一个缺点是,通过假设的中介从(假定的)间接效应的统计显著性推断中介可能完全是虚假的。我们将讨论规范问题,以及它们如何与关于中介的推断相关,特别是完全中介和部分中介之间的区别。基于这一讨论,我们主张进一步开发对潜在因果结构更具诊断性的测试,其动机是暗示完全调解可能比目前认为的更普遍。
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引用次数: 1
Whose Experience Is It, Anyway? Psychological Ownership and Enjoyment of Shared Experiences 这到底是谁的经历?分享经验的心理所有权和享受
Pub Date : 2018-03-01 DOI: 10.2139/ssrn.3359913
A. Kovacheva, Cait Lamberton
Every day people engage in numerous shared experiences – from having lunch with colleagues to going on a vacation with family. Despite the ubiquity of such experiences, little is known about how consumers organize and manage such experiences. In this chapter, we review past literature as well as our own research to answer two main questions: (1) why do consumers choose to share ownership over an experience by co-creating it with others, and (2) how could shared experiences be managed by the group in order to maximize the satisfaction obtained for all participants?
每天,人们都有许多共同的经历——从与同事共进午餐到与家人一起度假。尽管这种体验无处不在,但人们对消费者如何组织和管理这种体验知之甚少。在本章中,我们回顾了过去的文献以及我们自己的研究,以回答两个主要问题:(1)为什么消费者选择通过与他人共同创造体验来分享所有权,以及(2)如何由团队管理共享体验以最大化所有参与者获得的满意度?
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引用次数: 12
Is Their Crystal Ball Cloudy or Clear? A Practical and Valid Measure of Consumers' Affective Forecasting Accuracy 他们的水晶球是多云还是清澈?一种实用有效的消费者情感预测准确度测量方法
Pub Date : 2018-03-01 DOI: 10.2139/ssrn.3139903
Hristina Nikolova, Cait Lamberton
The inability to accurately predict our emotions has been implicated as the root of numerous problems in consumer well-being. For marketers, consumers' poor affective forecasting can drive the choice of ill-suited products, unreliable survey responses, or post-purchase dissatisfaction. But can marketers measure or improve the ability to make accurate affective forecasts? The present paper develops and validates a simple affective forecasting accuracy (AFA) scale that directly and reliably captures individual variation in consumers' ability to correctly forecast their future feelings. We show that this unidimensional measure has desirable psychometric properties, appropriate correlations and discriminability from related constructs, and reliably predicts consumers' ability to predict their affective responses to sporting event outcomes and special occasion experiences, above and beyond more cumbersome measures like emotional intelligence. Further, we demonstrate the effectiveness of a simple debiasing intervention (surrogate affective reports) in attenuating the affect forecasting errors of lower AFA consumers.
无法准确预测我们的情绪被认为是消费者福祉中许多问题的根源。对于营销人员来说,消费者糟糕的情感预测会导致他们选择不合适的产品、不可靠的调查结果或购后不满。但是,营销人员能够衡量或提高做出准确情感预测的能力吗?本论文开发并验证了一个简单的情感预测准确性(AFA)量表,该量表直接可靠地捕获了消费者正确预测其未来感受能力的个体差异。我们表明,这种单维测量具有理想的心理测量特性,适当的相关性和相关构念的可区分性,并且可靠地预测消费者预测其对体育赛事结果和特殊场合体验的情感反应的能力,优于更繁琐的测量,如情商。此外,我们证明了一种简单的去偏干预(替代情感报告)在降低低AFA消费者的影响预测误差方面的有效性。
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引用次数: 0
Political Myopia: Mencken's Grandma and the Kylie Minogue of Australian Journalism 政治短视:门肯的祖母和澳大利亚新闻界的凯莉·米洛
Pub Date : 2018-02-15 DOI: 10.2139/ssrn.3124693
B. Marks
With Trump’s campaign catching many by surprise, and angry accusations of lies and selfishness on the rise, less narrow-mindedness (myopia) from all sides is worth considering. Harvard's Theodore Levitt and Australia's Robert Haupt (Fairfax newspapers) shared analytical powers and writing talents that combined mainstream appeal with unexpected or unpopular opinion. This essay breaks down their style and perspective into techniques that can be emulated. Better communicating unorthodox ideas to an orthodox audience is what this essay explores. Equally, it helps orthodox audiences to better comprehend and respond to unorthodox ideas.
随着特朗普的竞选让许多人感到意外,以及对谎言和自私的愤怒指责不断上升,各方都值得考虑减少狭隘(短视)。哈佛大学的西奥多·莱维特和澳大利亚的罗伯特·豪普特(费尔法克斯报纸)拥有分析能力和写作才能,将主流观点与意想不到的或不受欢迎的观点结合起来。这篇文章将他们的风格和观点分解成可以模仿的技术。本文探讨的是如何更好地将非正统的思想传达给正统的受众。同样,它帮助正统的观众更好地理解和回应非正统的观点。
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引用次数: 0
The Transformation of Customer Satisfaction Become Customer Delight 从顾客满意到顾客愉悦的转变
Pub Date : 2017-10-26 DOI: 10.5296/CSBM.V4I2.11946
Christian Wiradendi Wolor, Hady Efendy
Consumer satisfaction is considered a prerequisite for the emergence of positive behavior. It is not always the case. Several previous studies have suggested that it is not enough to simply provide satisfaction for customers because there is some low correlation between satisfaction and loyalty. This may explain why satisfied customers still leave the company. Executives from reputable companies engaged in services affirm that it is not enough to simply provide customer satisfaction, and is a priority to drive customer satisfaction into customer delight. The aim of this research is to analyze the influence of customer delight in improving customer commitment and customer loyalty. The field method and questionnaires were used to collect data. Statistical tools used in this research is Structural Equation Model (SEM). Data are analyzed by using statistical software LISREL 8.5. The result shows that brand trust, customer satisfaction, customer delight, customer commitment have positive effect on customer loyalty. Customer delight has the most influence on customer loyalty.
消费者满意被认为是积极行为出现的先决条件。情况并非总是如此。先前的一些研究表明,仅仅为客户提供满意度是不够的,因为满意度和忠诚度之间存在一些低相关性。这也许可以解释为什么满意的客户仍然离开公司。从事服务的知名公司的高管们肯定,仅仅提供客户满意是不够的,将客户满意转化为客户愉悦是优先考虑的。本研究的目的是分析顾客满意对提高顾客承诺和顾客忠诚的影响。采用实地调查法和问卷调查法进行数据收集。本研究使用的统计工具是结构方程模型(SEM)。采用统计软件lisrel8.5对数据进行分析。结果表明,品牌信任、顾客满意、顾客愉快、顾客承诺对顾客忠诚有正向影响。顾客满意对顾客忠诚的影响最大。
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引用次数: 0
Perceived Risk & Trust in Online Shopping Among Youth in Nagpur and Pune Cities 那格浦尔和浦那城市年轻人对网上购物的感知风险和信任
Pub Date : 2017-10-08 DOI: 10.2139/ssrn.3049471
Dr. Vinay Kumar
The final purchase decision is the outcome of interplay between perceived risk & trust in online shopping as well as traditional shopping for different products. An attempt has been made in this paper to study the interplay between the perceived risk and trust among youth belongs to Nagpur and Pune. Filled structured questionnaire were received from 312 shoppers. T Test has been used to analyze the data. There was no difference found in case of perceived risk and trust between online shoppers of Nagpur and Pune.
最终的购买决策是网络购物感知风险和信任与传统购物不同产品相互作用的结果。本文试图研究那格浦尔和浦那青年的风险感知与信任之间的相互作用。312名购物者填写了结构化问卷。采用T检验对数据进行分析。那格浦尔和浦那的网上购物者在感知风险和信任方面没有差异。
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引用次数: 2
A Study on the Relationships between Pay Preference of Various Demographic Groups and Trust in Online Shopping in Pune 浦那不同人口群体支付偏好与网络购物信任关系研究
Pub Date : 2017-10-08 DOI: 10.2139/ssrn.3049489
Dr. Vinay Kumar
Online shopping is very new to India but is catching very fast. In less than 5 years it reached to around 2 percent of total retail. The growth rate was more than double as compared to the organized retailing India. As per the review of literature one of the main reasons is trust of the shoppers in online retailing. The online vendors were successfully established their brands in the minds of the online shoppers. The question arises does all the demographic groups trust online shopping equally in Pune city? In current paper, the researchers tried to find out the relationships between pay preference by the respondents and various demographic variables and how these demographic variables differ in trust I online shopping. The relationship among pay preferences (Cash on delivery, credit card, debit card and online banking) and demographic variables (age, gender, income, education, marital status and occupation) have been tested through chi square test. Anova (analysis of variance) has been applied to find out the relationship among the groups respondents having various pay preferences and five elements of trust. 205 was the sample size. Some demographic variables age, gender and occupation have been found related with paying preference while there is no relation between paying preference and education, income and marital status. In case of anova result the cash on delivery payment method found to be significantly different from payment through credit card, debit card and internet banking in terms of all the five elements of trust in online shopping.
网上购物对印度来说很新鲜,但发展得很快。在不到5年的时间里,它达到了零售总额的2%左右。增长率是印度有组织零售业的两倍多。根据文献综述,主要原因之一是消费者对在线零售的信任。网上卖家成功地在网上购物者心目中树立了自己的品牌。问题来了,是不是所有的人口群体都同样信任浦那市的网上购物?在本论文中,研究者试图找出被调查者的支付偏好与各种人口变量之间的关系,以及这些人口变量在网上购物信任中的差异。薪资偏好(货到付款、信用卡、借记卡、网上银行)与人口统计变量(年龄、性别、收入、教育程度、婚姻状况、职业)之间的关系通过卡方检验进行检验。方差分析(方差分析)已被用于找出有不同的薪酬偏好和信任的五个要素的组受访者之间的关系。205是样本量。年龄、性别和职业等人口统计变量与薪酬偏好有关,而薪酬偏好与教育程度、收入和婚姻状况无关。在方差分析结果中发现,货到付款方式与信用卡、借记卡和网上银行的支付方式在网上购物的所有五个信任要素方面存在显著差异。
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引用次数: 0
The Influence of Future Income on Present Spending: Self-Continuity Facilitates Consumption Smoothing 未来收入对当前支出的影响:自我连续性促进消费平滑
Pub Date : 2017-08-31 DOI: 10.2139/ssrn.3030460
A. Schanbacher, D. Faro, Simona Botti
According to economic theory, consumers should boost present consumption when anticipating an income increase and reduce consumption when anticipating a decrease. Yet, many studies have observed a lack of such consumption smoothing. We investigate a psychological factor that can predict when consumers will adjust their current consumption to future income changes: self-continuity, or a sense of identification with and connection to the circumstances of the future self. We propose that consumers tend to perceive lower self-continuity when anticipating an income increase compared to a decrease. Consistent with this notion, we show that consumers are less likely to adjust present discretionary spending upward when anticipating an income increase than to adjust spending downward when anticipating an income decrease. Further, manipulations of self-continuity mitigate the asymmetry: when we induced high self-continuity, consumers adjusted spending to both future income increases and decreases, and when we induced low self-continuity, consumers adjusted present spending neither to future income increases nor to decreases. This demonstrates the role of self-continuity above and beyond other factors potentially contributing to the asymmetry, such as loss aversion and diminishing marginal utility. Six studies involving scenarios as well as real income expectations and behavior support the notion that consumers are more likely to smooth consumption when they perceive a higher sense of self-continuity.
根据经济学理论,消费者在预期收入增加时应增加当前消费,在预期收入减少时应减少消费。然而,许多研究都观察到这种消费平滑的缺乏。我们研究了一个心理因素,可以预测消费者何时会调整他们当前的消费以适应未来的收入变化:自我连续性,或对未来自我环境的认同感和联系感。我们提出,当预期收入增加时,消费者倾向于感知较低的自我连续性,而不是减少。与这一概念一致,我们表明,当预期收入增加时,消费者不太可能向上调整目前的可自由支配支出,而不是在预期收入减少时向下调整支出。此外,自我连续性的操纵缓解了不对称性:当我们诱导高度自我连续性时,消费者根据未来收入的增加和减少调整支出,而当我们诱导低自我连续性时,消费者既不根据未来收入的增加或减少调整当前支出。这表明,自我连续性的作用超过了其他可能导致不对称的因素,如损失厌恶和边际效用递减。六项涉及情景以及实际收入预期和行为的研究支持这样一种观点,即当消费者感知到更高的自我连续性时,他们更有可能顺利消费。
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引用次数: 0
Too Good to Be True? Imperfection as a Costly Signal of Authenticity 好得令人难以置信?不完美是真实性的昂贵信号
Pub Date : 2017-08-18 DOI: 10.2139/ssrn.3233792
Amit Bhattacharjee, Alixandra Barasch, K. Wertenbroch
A large body of research shows that tastes can reliably signal social group membership. Because standards of good taste vary between groups, the costs of acquiring them prevents dishonest signaling by outsiders. However, little research has examined signals of good taste within social groups, where standards and ratings of good taste are common knowledge and acquisition costs cannot ensure honesty. Five studies show that when simulating good taste is easy, observers make inferences about others’ authenticity directly from their consumption choices. Perceptions that an individual has made good choices increase monotonically with a greater proportion of high-rated options, but perceptions of their authenticity decrease monotonically. Relative to choosing uniformly good options, some bad choices can signal that one’s choices reflect authentic preference rather than pretense. Accordingly, judgments that an individual can independently discern good options from bad, and the desire to socialize with them and seek their recommendations, are non-monotonic and highest when they make a few bad choices. Only when good choices are thought to reflect authentic motives do they effectively signal good taste.
大量研究表明,品味可以可靠地表明社会群体的成员身份。由于不同群体对良好品味的标准不同,获得这些标准的成本可以防止外界发出不诚实的信号。然而,很少有研究考察社会群体中良好品味的信号,在社会群体中,良好品味的标准和评级是常识,获得成本无法确保诚实。五项研究表明,当模仿好的品味很容易时,观察者会直接从他人的消费选择中推断出他们的真实性。随着高评价选项比例的增加,个人做出好的选择的感觉单调地增加,但对其真实性的感觉单调地减少。相对于选择一致的好选择,一些糟糕的选择可以表明一个人的选择反映了真实的偏好,而不是假装。因此,当一个人做出一些糟糕的选择时,他能够独立地判断出好的选择和坏的选择,并希望与他们交往并寻求他们的建议,这些判断是非单调的,而且是最高的。只有当好的选择被认为反映了真实的动机时,它们才有效地表明了良好的品味。
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引用次数: 1
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Behavioral Marketing eJournal
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