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Using Social Media as a Tool for Dialogic Engagement: The Case of an NGO in South Africa 利用社交媒体作为对话参与的工具:以南非一个非政府组织为例
IF 0.8 Q4 COMMUNICATION Pub Date : 2023-01-02 DOI: 10.1080/02500167.2023.2216901
A. Oksiutycz, Kumbirai Felix Mwadiwa
Abstract Non-governmental organisations (NGOs) increasingly use social media to build and maintain relationships with different stakeholders; however, previous research shows that NGOs face numerous challenges in the strategic use of social media for dialogic engagement to support their mission. While the use of social media by commercial brands has been researched considerably, research on the use of social media by NGOs as a tool for organisation-stakeholder dialogue in South Africa is scarce. Previous studies on social media usage by NGOs in South Africa have focused on social media adoption patterns or on the use of social media in branding but have not addressed the use of social media as a communication tool for relationship building. This study focuses on the use of social media for dialogic engagement by a non-governmental organisation in Gauteng province in South Africa. Data were collected through 10 semi- structured interviews with six full-time employees and four volunteers who work in the marketing, public relations, and fundraising departments and manage online communication for the organisation. The results of the study revealed that the NGO’s social ties and stakeholder support are of primary importance and that social media play a strategic role in ensuring fulfilment of the organisational mission and maintaining brand legitimacy.
摘要非政府组织越来越多地利用社交媒体与不同的利益相关者建立和保持关系;然而,先前的研究表明,非政府组织在战略性地利用社交媒体进行对话以支持其使命方面面临着许多挑战。尽管商业品牌对社交媒体的使用已经进行了大量研究,但在南非,关于非政府组织将社交媒体作为组织利益相关者对话的工具的研究却很少。此前对南非非政府组织使用社交媒体的研究侧重于社交媒体的采用模式或在品牌中使用社交媒体,但没有涉及将社交媒体作为建立关系的沟通工具。这项研究的重点是南非豪登省的一个非政府组织利用社交媒体进行对话。数据是通过对六名全职员工和四名志愿者的10次半结构化访谈收集的,他们在营销、公共关系和筹款部门工作,并为组织管理在线沟通。研究结果表明,非政府组织的社会关系和利益相关者的支持至关重要,社交媒体在确保组织使命的实现和维护品牌合法性方面发挥着战略作用。
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引用次数: 0
Examining the Brand Storytelling Key Considerations and Practices in B2B SMEs on Facebook 考察B2B中小企业在Facebook上的品牌叙事关键考虑和实践
IF 0.8 Q4 COMMUNICATION Pub Date : 2023-01-02 DOI: 10.1080/02500167.2023.2200961
Abyshey Nhedzi, M. Pritchard, Auguste Fabian
Abstract This paper investigates the use of brand storytelling on Facebook in the context of business-to-business (B2B) small and medium-sized enterprises (SMEs) based in the Namibian capital, Windhoek. Branding is often used for business-to-consumer (B2C) products, but the same applies to B2B, as both sectors face a fiercely competitive environment, felt by all SMEs. The study provides insight into how brand storytelling is used for B2B marketing on Facebook. Ten in-depth interviews were conducted across organisations representing key SME owner-managers. The results show that B2B marketing of SMEs uses social media to generate content and influence other B2B markets through collaborations and storytelling strategies about the brands. The study demonstrates how SMEs can use the power of brand storytelling to influence audiences competitively on Facebook. This study explains the use of Facebook by inter-firm brand storytelling mechanisms in terms of the storytelling’s characteristics rather than the individual aspects of the business (e.g., their message and visuals). It provides insight into the authenticity of brand storytelling and explores its collaborative benefits to maximise the SMEs’ limited resources. Insightful implications are that B2B can capture benefits from Facebook use for SMEs with the audience by leveraging storytelling strategies.
摘要本文调查了在纳米比亚首都温得和克的企业对企业(B2B)中小企业(SME)背景下,Facebook上品牌故事的使用情况。品牌通常用于企业对消费者(B2C)产品,但B2B也是如此,因为这两个行业都面临着激烈的竞争环境,所有中小企业都感受到了这一点。这项研究深入了解了品牌故事是如何在Facebook上用于B2B营销的。代表中小企业主要所有者经理的组织进行了十次深入访谈。结果表明,中小企业的B2B营销利用社交媒体生成内容,并通过合作和讲述品牌故事的策略影响其他B2B市场。这项研究展示了中小企业如何利用品牌故事的力量,在Facebook上有竞争力地影响受众。这项研究从讲故事的特点而不是业务的各个方面(例如,他们的信息和视觉效果)来解释公司间品牌讲故事机制对Facebook的使用。它深入了解了品牌故事的真实性,并探索了其合作效益,以最大限度地利用中小企业有限的资源。深刻的含义是,B2B可以通过利用讲故事的策略,为中小企业和受众获取Facebook使用的好处。
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引用次数: 0
FHM Humour: The “Heroic Couplet of Men and Stupidity” FHM幽默:“人与愚蠢的英雄对联”
IF 0.8 Q4 COMMUNICATION Pub Date : 2023-01-02 DOI: 10.1080/02500167.2023.2200960
S. Viljoen
Abstract FHM launched its first South African issue in 2000, thereby initiating a new readership into the culture of laddish humour. As an articulation of post-apartheid masculine interest, the magazine used humour in different ways to both push back against apartheid and reinforce its core ideologies. Laddishness, it is argued, provides a carnivalesque resistance to the dominant strains of white masculinity deemed to be aspirational by other men’s magazines at the time. Through a bawdy embrace of juvenile folly and foolishness, FHM South Africa seemed to use self-deprecation and effacement as a means of troubling the ambitious materialism and corporate mobility of the neoliberal masculinities promoted in, for instance, GQ. The question is whether laddish humour was a counterfoil to “serious”, neoconservative masculinities, especially in the early years of democracy, or whether it merely served to complicate and further entrench the project of masculine hegemony.
2000年,《男人帮》在南非发行了第一期,从而为年轻人的幽默文化带来了新的读者群。作为后种族隔离时代男性兴趣的表达,该杂志以不同的方式运用幽默,既反对种族隔离,又强化其核心意识形态。有人认为,男性气质提供了一种狂欢节式的抵抗,抵制当时其他男性杂志认为是令人向往的白人男性气质的主流。通过对青少年愚蠢和愚蠢的淫秽拥抱,FHM南非似乎用自我贬低和抹去作为一种手段,来困扰新自由主义男子气概的雄心勃勃的物质主义和企业流动性,例如GQ。问题在于,少年式幽默是否与“严肃”的新保守主义男性气质背道而驰,尤其是在民主的早期,或者它是否仅仅使男性霸权的计划复杂化并进一步巩固。
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引用次数: 0
“Breaking Taboos”: Bond Notes, Humour, and Civil Resistance in Zimbabwean Cyber-Communities “打破禁忌”:债券、幽默和津巴布韦网络社区的民间抵抗
IF 0.8 Q4 COMMUNICATION Pub Date : 2022-10-02 DOI: 10.1080/02500167.2023.2181370
Zvinashe Mamvura, S. Nyota, Hugh Mangeya
Abstract Humour can function as a protest against bad governance, and citizens often appropriate digital humour to speak back to power. The article analyses 20 satirical memes and texts shared on Facebook and WhatsApp after the government of Zimbabwe introduced bond notes in 2016. The Reserve Bank of Zimbabwe indicated that the bond notes would be pegged equally against the US dollar. However, the Zimbabwean populace did not embrace the idea of the bond notes. The article uses the theory of voice and the thesis of the weapons of the weak to interrogate how humour speaks truth to power on online public platforms. Zimbabwean netizens do not enjoy such an opportunity in the actual public sphere, given the inhibiting political environment in Zimbabwe. Civil resistance is a form of protest by civilians against those in authority. Cyberspaces offer alternative platforms for registering dissatisfaction with state policies in contexts where the state has orchestrated a substantial shrinkage of the democratic space.
摘要幽默可以作为对不良治理的抗议,公民经常使用数字幽默来反击权力。这篇文章分析了2016年津巴布韦政府推出债券后,脸书和WhatsApp上分享的20个讽刺模因和文本。津巴布韦储备银行表示,债券将与美元平等挂钩。然而,津巴布韦民众并不接受债券的想法。文章运用声音理论和弱者武器理论,探讨幽默如何在网络公共平台上向权力说出真相。鉴于津巴布韦的政治环境令人压抑,津巴布韦网民在实际公共领域并不享受这样的机会。民间抵抗是平民对当权者的一种抗议形式。在国家策划民主空间大幅缩小的情况下,网络空间为登记对国家政策的不满提供了替代平台。
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引用次数: 0
Who Should Be Identified as Internal Stakeholders? An Internal Communication Practitioner and Consultant Perspective in the South African Corporate Context 谁应该被确定为内部利益相关者?南非企业背景下的内部沟通从业者和顾问视角
IF 0.8 Q4 COMMUNICATION Pub Date : 2022-10-02 DOI: 10.1080/02500167.2022.2163268
L. B. Sutton, Tanya le Roux, L. Fourie
Abstract Healthy, mutually beneficial relationships with internal stakeholders within an organisation are crucial for its survival, for achieving long-term goals, and for ensuring value for the organisation and the stakeholders. Organisations should therefore manage internal communication strategically. However, there is no practical or academic consensus as to how to identify “internal stakeholders”, which poses challenges in the diverse South African corporate context. This qualitative study attempted to clarify how best to identify internal stakeholder groupings as recipients of communication. Semi-structured interviews were conducted with ten internal communication practitioners employed by ten of the Top 500 companies in various sectors in South Africa and with eight independent internal communication consultants in South Africa. The participants were purposively selected for their achievements, responsibilities, knowledge, and experience in corporate internal communication. We found that the traditional view of internal stakeholders as comprising employees only has become obsolete, and that the volatile South African corporate environment requires a wider range of stakeholders to be included in the organisation's internal circle. The article concludes with recommendations for future research.
摘要与组织内部利益相关者建立健康、互利的关系对组织的生存、实现长期目标以及确保组织和利益相关者的价值至关重要。因此,组织应战略性地管理内部沟通。然而,对于如何确定“内部利益相关者”,没有达成实际或学术共识,这在南非多元化的企业环境中构成了挑战。这项定性研究试图阐明如何最好地将内部利益相关者群体确定为沟通的接受者。对南非各行业500强中的10家公司雇佣的10名内部沟通从业者和南非的8名独立内部沟通顾问进行了半结构化访谈。参与者是根据他们在公司内部沟通方面的成就、责任、知识和经验而有针对性地选择的。我们发现,内部利益相关者仅由员工组成的传统观点已经过时,而南非动荡的企业环境要求将更广泛的利益相关者纳入组织的内部圈子。文章最后对未来的研究提出了建议。
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引用次数: 1
“Get-Rich-Quick Rituals, Remote Sex, and Herbs in Vaginal Canals”: Portrayal of Indigenous Fruits and Medicinal Herbs in Zimbabwe's The Mirror Newspaper “快速致富的仪式,遥远的性爱和阴道管道中的草药”:津巴布韦《镜报》对当地水果和草药的描述
IF 0.8 Q4 COMMUNICATION Pub Date : 2022-10-02 DOI: 10.1080/02500167.2023.2181371
Oswell Moyo, Oswelled Ureke
Abstract This article examines how The Mirror, a regional newspaper in Zimbabwe, represents issues related to indigenous knowledge, such as the use of medicinal herbs and fruits. The Mirror largely circulates in the Midlands and the Masvingo region, although it also has a presence in parts of Mashonaland East, Manicaland, and Matabeleland South. The article utilises a qualitative methodology, in which archival data were collected from The Mirror to examine its portrayal of indigenous fruits and medicinal herbs. As such, representation theory is the theoretical lens of the study, and the data are analysed using thematic analysis. The study found that stories related to indigenous fruits and medicinal herbs are narrated through an urban gaze, which is sometimes at odds with the common uses of such resources by rural communities. It is argued in this article that The Mirror, as a post-colonial media entity, does not deviate from the colonial practices of suppressing and attacking African culture. Indigenous herbs are framed in terms such as witchcraft, bizarre incidents, and lack of efficacy. Furthermore, news stories published by The Mirror do not provide complete information on the uses of indigenous fruits and medicinal herbs, but instead focus only on what journalists perceive as “newsworthy” and appropriate for their readers.
摘要本文探讨了津巴布韦地区报纸《镜报》如何报道与土著知识有关的问题,如草药和水果的使用。《镜报》主要在中部和马欣戈地区发行,尽管它也在马绍纳兰东部、马尼卡兰和马塔贝莱兰南部的部分地区发行。这篇文章采用了定性方法,从《镜报》收集了档案数据,以检查其对土著水果和草药的描述。因此,表征理论是研究的理论视角,数据是使用主题分析进行分析的。研究发现,与土著水果和草药有关的故事是通过城市凝视来讲述的,这有时与农村社区对这些资源的共同使用不一致。本文认为,《镜报》作为后殖民时代的媒体实体,并没有偏离压制和攻击非洲文化的殖民做法。土著草药被定义为巫术、离奇事件和缺乏功效。此外,《镜报》发表的新闻报道并没有提供关于土著水果和草药使用的完整信息,而是只关注记者认为“有新闻价值”和适合读者的内容。
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引用次数: 0
Exploring the Prevalence of Agenda-Setting Theory in Africa-Focused Research, 2000–2020 探索议程设定理论在2000-2002年非洲重点研究中的普遍性
IF 0.8 Q4 COMMUNICATION Pub Date : 2022-10-02 DOI: 10.1080/02500167.2023.2181369
Abdull Mohammed, Eserinune McCarty Mojaye, L. Adelakun
Abstract This study adopts meta-analysis and text mining approaches to systematically explore the prevalence of agenda setting theory (AST) in Africa-focused publications indexed in high-impact databases from 2000 to 2020. It aims to evaluate the usage frequency of AST in Africa-focused studies, the dominant perspectives explored in these studies, the dominant communication medium of reference, the dominant academic disciplines, the dominant regions of focus in Africa, frequent keywords within these studies, and the authors’ institutional affiliations. The findings revealed a dearth of quality literature from 2000 to 2008, after which at least one paper was published each year from 2007 to 2020, with the exception of 2016. The research showed that media scholars (51%) published more papers, followed by scholars from political sciences (12%), ethnic studies (12%), public health (9%), development studies (6%), and public administration (6%). Although many papers were about South Africa (33%), other dominant countries of focus were Ghana (18%), Nigeria (12%), and Kenya (9%). The qualitative review revealed the major perspectives of the AST- related papers to be issues of political advocacy, governance, and social activism; rural, national, and regional transformation and development; and social representations and framing. The medium of communication most often referenced for agenda setting was the newspaper.
摘要本研究采用荟萃分析和文本挖掘方法,系统地探讨了议程设定理论(AST)在2000年至2020年高影响力数据库中以非洲为重点的出版物中的流行情况。它旨在评估AST在以非洲为重点的研究中的使用频率、这些研究中探索的主要视角、主要的参考交流媒介、主要的学术学科、非洲的主要关注区域、这些研究的常见关键词以及作者的机构隶属关系。研究结果显示,从2000年到2008年,缺乏高质量的文献,之后从2007年到2020年,除2016年外,每年至少发表一篇论文。研究显示,媒体学者(51%)发表的论文更多,其次是政治学学者(12%)、民族研究学者(12%,公共卫生学者(9%)、发展研究学者(6%)和公共行政学者(6%,公共行政学者)。尽管许多论文都是关于南非(33%)的,但其他主要关注国家是加纳(18%)、尼日利亚(12%)和肯尼亚(9%)。定性审查揭示了AST相关论文的主要观点,即政治倡导、治理和社会行动主义问题;农村、国家和区域转型与发展;以及社会表征和框架。制定议程时最常提及的交流媒介是报纸。
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引用次数: 0
Digital Media and Discursive Contestation: The Importance of Feminist Counterpublics Online 数字媒体与话语权争夺:女性主义网络反公众的重要性
IF 0.8 Q4 COMMUNICATION Pub Date : 2022-10-02 DOI: 10.1080/02500167.2023.2169317
Sibongile Mpofu
Abstract For feminist research, digital media now enable other ways of knowing currently lacking in mainstream research. Therefore, searching for African women's lived experiences in other sites, such as digital media spaces, requires the appropriation of methodologies that empower women. This article discusses the feminist approach of centring women as subaltern counterpublics, to show how this unearths the intersection of technology, power, hegemony, and subordination in the Zimbabwean context. The overall goal is to explain how the feminist counterpublics approach enables empirical findings on the emancipatory potential of blogs for Zimbabwean women. This research approach reveals how Zimbabwean women are using digital media as spaces to circulate counterdiscourses that resist their subjugation and the legitimation of power. Utilising the feminist approach to qualitative content analysis and semi-structured interviews, the study shows that communicative spaces online enable traditionally emasculated groups in Zimbabwe, particularly women, to reaffirm their identities and to begin to question the societal norms that continue to oppress them. This approach illustrates that blogs act as sites for regrouping and contestation, developing remedies for women's oppression, taking positions, and influencing wider publics.
摘要对于女权主义研究,数字媒体现在可以提供主流研究中缺乏的其他了解方式。因此,在数字媒体空间等其他网站上搜索非洲妇女的生活经历,需要采用赋予妇女权力的方法。本文讨论了以女性为中心的女权主义方法,将其作为次要的反公共事业,以展示这是如何在津巴布韦背景下挖掘技术、权力、霸权和从属关系的交叉点的。总体目标是解释女权主义反公共方法如何使津巴布韦女性的博客解放潜力得到实证研究。这一研究方法揭示了津巴布韦妇女如何利用数字媒体作为传播反话语的空间,抵制她们的征服和权力的合法化。该研究利用女权主义方法进行定性内容分析和半结构化采访,表明在线交流空间使津巴布韦传统上被阉割的群体,特别是女性,能够重申自己的身份,并开始质疑继续压迫她们的社会规范。这种方法表明,博客可以作为重组和竞争的网站,为女性压迫制定补救措施,采取立场,并影响更广泛的公众。
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引用次数: 0
Narratives of Xenophobia at a South African University 南非大学仇外心理的叙述
IF 0.8 Q4 COMMUNICATION Pub Date : 2022-07-03 DOI: 10.1080/02500167.2022.2143835
Musa Ngobeni
Abstract Many studies have examined xenophobia in South African townships and inner cities, but few have interrogated how xenophobia manifests itself in other South African contexts, such as tertiary education environments. The study presents the results of a qualitative study undertaken to explore the perceptions and experiences of students regarding xenophobia at the University of Johannesburg Auckland Park Kingsway Campus (UJAPK). The results indicate that most students have perceptions or have experienced xenophobia at UJ—although in subtle forms including language discrimination, anti-migrant attitudes, and social and academic exclusion. There are, however, traces of non-perception or experiences of xenophobia observed in the responses of some students. The findings further reveal that African foreign nationals (the so-called makwerekwere) are the primary targets of xenophobia rather than non-nationals from outside the continent. I argue that patterns inherited from South Africa’s colonial and apartheid past persist in post-apartheid South Africa, manifesting through the politics of race, nationalism, and fear of the other. I propose dialogue sessions where students (local and international) can openly communicate their perceptions of xenophobia and its consequences and find potential ways to mitigate the phenomenon.
摘要许多研究调查了南非城镇和内陆城市的仇外心理,但很少有研究质疑仇外心理在南非其他环境中的表现,如高等教育环境。该研究介绍了一项定性研究的结果,该研究旨在探讨约翰内斯堡大学奥克兰公园金斯韦校区(UJAPK)学生对仇外心理的看法和经历。研究结果表明,大多数学生在UJ都有仇外心理,尽管表现形式很微妙,包括语言歧视、反移民态度以及社会和学术排斥。然而,在一些学生的答复中,发现了一些对仇外心理没有看法或经历的痕迹。调查结果进一步表明,非洲外国国民(所谓的makwere)是仇外心理的主要目标,而不是来自非洲大陆以外的非国民。我认为,从南非殖民和种族隔离历史中继承下来的模式在种族隔离后的南非依然存在,表现为种族政治、民族主义和对他人的恐惧。我建议举行对话会,让学生(当地和国际)公开交流他们对仇外心理及其后果的看法,并找到缓解这一现象的潜在方法。
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引用次数: 0
“Not Our Revolution”: A Thematic Review of Fourth Industrial Revolution Criticism “不是我们的革命”——对第四次工业革命批评的主题考察
IF 0.8 Q4 COMMUNICATION Pub Date : 2022-07-03 DOI: 10.1080/02500167.2022.2142254
Anneli Bowie
Abstract This article offers a thematic review of criticism directed at high-level public discourse surrounding the South African Fourth Industrial Revolution (4IR) agenda. While the South African adoption of the World Economic Forum's 4IR strategy for economic growth and skills development has been met with widespread enthusiasm, it has also attracted considerable criticism. This article thus seeks to offer insight into the debate surrounding the legitimacy and contextual propriety of the South African 4IR agenda. Insofar as the local criticism directed at the 4IR agenda reflects international criticism of the concept, the first part of this article draws on global critiques to explore objections raised against the 4IR's constitutive legitimacy. The second part of the article identifies critical themes surrounding more locally specific rejections of the 4IR agenda, such as it being an imported and contextually inappropriate framework for addressing local problems. Finally, I analyse an editorial cartoon that captures the various grounds on which the South African 4IR agenda is commonly critiqued. While this article provides insight into a particular public policy controversy, it also elucidates some general oppositional values as expressed by critics in their assessment of development rhetoric.
摘要本文对围绕南非第四次工业革命(4IR)议程的高层公共话语提出的批评进行了主题回顾。尽管南非通过世界经济论坛关于经济增长和技能发展的4IR战略受到了广泛的欢迎,但也招致了相当多的批评。因此,本文试图深入了解围绕南非4IR议程的合法性和上下文恰当性的辩论。鉴于针对4IR议程的地方批评反映了国际社会对这一概念的批评,本文的第一部分借鉴了全球批评,探讨了对4IR的构成合法性提出的反对意见。文章的第二部分确定了围绕更具体的地方拒绝4IR议程的关键主题,例如它是一个导入的、在上下文中不适合解决地方问题的框架。最后,我分析了一幅社论漫画,它捕捉到了南非4IR议程经常受到批评的各种理由。虽然这篇文章深入了解了一个特定的公共政策争议,但它也阐明了批评者在评估发展言论时表达的一些普遍的反对价值观。
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引用次数: 1
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Communicatio-South African Journal for Communication Theory and Research
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