Jaeyeon Choe, Xinyi Qian, M. Regan, Matthew H. T. Yap
This paper explores festivalscape factors at an international wine and dine festival in Macau, a Special Administrative Region (SAR) of the People’s Republic of China. The main goal of this study is to assess satisfaction with various festivalscape factors and identify the relations between the festivalscape construct and behavioral intention. The paper also explores whether festivalscape factors are influenced by attendee attributes. The study found that festivalscape scores had significant positive effects on perceived value for money, overall satisfaction, and intention to revisit. Perceived value for money and overall satisfaction had significantly positive effect on intention to revisit and becoming a repeat visitor. The findings provide valuable insights into the festivalscape factors that influence repeat visitation to an emergent cultural type event in greater China. We also present recommendations for the growth of the city wine and dine festival, so as to help promote and diversify Macau as a world tourism and leisure centre.
{"title":"Macau wine festivalscape: Attendees’ satisfaction and behavioural intentions","authors":"Jaeyeon Choe, Xinyi Qian, M. Regan, Matthew H. T. Yap","doi":"10.1386/HOSP.8.3.273_7","DOIUrl":"https://doi.org/10.1386/HOSP.8.3.273_7","url":null,"abstract":"This paper explores festivalscape factors at an international wine and dine festival in Macau, a Special Administrative Region (SAR) of the People’s Republic of China. The main goal of this study is to assess satisfaction with various festivalscape factors and identify the relations between the festivalscape construct and behavioral intention. The paper also explores whether festivalscape factors are influenced by attendee attributes. The study found that festivalscape scores had significant positive effects on perceived value for money, overall satisfaction, and intention to revisit. Perceived value for money and overall satisfaction had significantly positive effect on intention to revisit and becoming a repeat visitor. The findings provide valuable insights into the festivalscape factors that influence repeat visitation to an emergent cultural type event in greater China. We also present recommendations for the growth of the city wine and dine festival, so as to help promote and diversify Macau as a world tourism and leisure centre.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":null,"pages":null},"PeriodicalIF":0.8,"publicationDate":"2018-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45643923","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tom Miller, a former journalist and now senior analyst at Gavekal Research, is a China expert who has spent years in the country and Asia more broadly, and can speak and read Chinese. This is his second book; the first one, China’s Urban Billion was published by Zed in 2012. He is in an excellent position for having written China’s Asian Dream, which focuses on China’s strategic vision and actions to reclaim what it sees as its rightful place as the undisputed leader in Asia. The book gives a systematic and lively treatise of China’s aspirations on the continent and in the world. It paints a picture that poses significant challenges not only to the neighboring countries in the region, but to the West and the United States in particular. The first part of the book provides a broad historical and geopolitical context, including a brief overview of China’s long history and its humiliation by Britain and the British East Asia Company in the First Opium War (1839–1842) and the 1842 Treaty of Nanking that forced China to open its ports to foreign trade. After that, in 1895, followed the defeat in the Sino-Japanese war, no less by a country that China regarded a little brother. Then in 1931 Japan invaded China’s northeast setting up Manchukuo, a puppet state. In 1937, a full-out war broke out followed by Japanese domination for years to come. These were humiliations that China has never forgotten (although Mao later thanked Japan for the invasion, as it eventually enabled the successful Communist takeover in 1949). After this background, Chapter 1 tells about the ongoing effort by China to establish a “New Silk Road,” what it calls “One Belt, One Road,” connecting China to its neighbors through both terrestrial and maritime routes eventually leading to Europe. The initiative is linked to financing by the Silk Road Fund and the newly established Asian Infrastructure Investment Bank. The aim is to tie Asian countries more tightly to China’s sphere of interest through extensive investment in infrastructure. This proactive strategy, as Miller points out, is a clear departure from China’s earlier foreign policy established by Deng Xiaoping that “diplomacy must serve the greater goal of domestic development” (p. 26). The current President Xi Jingping has taken a much more aggressive stance in promoting Chinese interests abroad.
Tom Miller曾是一名记者，现在是Gavekal Research的高级分析师，他是一名中国问题专家，多年来一直在中国和更广泛的亚洲工作，会说和读中文。这是他的第二本书；2012年，Zed出版了第一本《中国城市十亿》。他在撰写《中国的亚洲梦》方面处于有利地位，该书聚焦于中国的战略愿景和行动，以夺回其作为亚洲无可争议的领导者的合法地位。这本书系统而生动地论述了中国在非洲大陆和世界上的抱负。它描绘了一幅不仅对该地区邻国，尤其是对西方和美国构成重大挑战的画面。这本书的第一部分提供了一个广泛的历史和地缘政治背景，包括对中国漫长历史的简要概述，以及在第一次鸦片战争（1839–1842）和1842年迫使中国开放港口对外贸易的《南京条约》中，英国和英国东亚公司对中国的羞辱。此后的1895年，随着中日战争的失败，同样被一个中国视为小兄弟的国家击败。1931年，日本入侵中国东北，建立了伪满洲国。1937年，一场全面战争爆发，随后日本统治了数年。这些都是中国从未忘记的耻辱（尽管毛后来感谢日本的入侵，因为它最终促成了1949年共产党的成功接管）。在此背景下，第一章告诉中国正在努力建立“新丝绸之路”，即所谓的“一带一路”，通过最终通往欧洲的陆上和海上路线将中国与邻国连接起来。该倡议与丝路基金和新成立的亚洲基础设施投资银行的融资有关。其目的是通过对基础设施的广泛投资，将亚洲国家与中国的利益范围更加紧密地联系在一起。正如米勒所指出的，这种积极主动的战略与邓小平早期制定的“外交必须为国内发展的更大目标服务”的外交政策明显不同（第26页）。现任国家主席Xi在促进中国海外利益方面采取了更积极的立场。
{"title":"Book Review Essay","authors":"Huthayfah Madkhali","doi":"10.1386/HOSP.8.2.189_5","DOIUrl":"https://doi.org/10.1386/HOSP.8.2.189_5","url":null,"abstract":"Tom Miller, a former journalist and now senior analyst at Gavekal Research, is a China expert who has spent years in the country and Asia more broadly, and can speak and read Chinese. This is his second book; the first one, China’s Urban Billion was published by Zed in 2012. He is in an excellent position for having written China’s Asian Dream, which focuses on China’s strategic vision and actions to reclaim what it sees as its rightful place as the undisputed leader in Asia. The book gives a systematic and lively treatise of China’s aspirations on the continent and in the world. It paints a picture that poses significant challenges not only to the neighboring countries in the region, but to the West and the United States in particular. The first part of the book provides a broad historical and geopolitical context, including a brief overview of China’s long history and its humiliation by Britain and the British East Asia Company in the First Opium War (1839–1842) and the 1842 Treaty of Nanking that forced China to open its ports to foreign trade. After that, in 1895, followed the defeat in the Sino-Japanese war, no less by a country that China regarded a little brother. Then in 1931 Japan invaded China’s northeast setting up Manchukuo, a puppet state. In 1937, a full-out war broke out followed by Japanese domination for years to come. These were humiliations that China has never forgotten (although Mao later thanked Japan for the invasion, as it eventually enabled the successful Communist takeover in 1949). After this background, Chapter 1 tells about the ongoing effort by China to establish a “New Silk Road,” what it calls “One Belt, One Road,” connecting China to its neighbors through both terrestrial and maritime routes eventually leading to Europe. The initiative is linked to financing by the Silk Road Fund and the newly established Asian Infrastructure Investment Bank. The aim is to tie Asian countries more tightly to China’s sphere of interest through extensive investment in infrastructure. This proactive strategy, as Miller points out, is a clear departure from China’s earlier foreign policy established by Deng Xiaoping that “diplomacy must serve the greater goal of domestic development” (p. 26). The current President Xi Jingping has taken a much more aggressive stance in promoting Chinese interests abroad.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":null,"pages":null},"PeriodicalIF":0.8,"publicationDate":"2018-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48674720","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Narratives of health and hospitality: Strathpeffer Spa c. 1866–c. 1949","authors":"E. Thomson","doi":"10.1386/HOSP.8.2.111_1","DOIUrl":"https://doi.org/10.1386/HOSP.8.2.111_1","url":null,"abstract":"","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":null,"pages":null},"PeriodicalIF":0.8,"publicationDate":"2018-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1386/HOSP.8.2.111_1","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44150613","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
We contribute to the hospitality work research agenda by reconsidering the role of outdoor adventure guides as agents of hospitality, set against a conceptual back- drop of deepening ontological insecurity in industrialized societies. We argue that the concepts of dwelling, communitas and hygge have much to offer in the delivery of outdoor hospitality in general, and in outdoor adventure tourism scenarios in partic- ular. Although originating from the Danes and their ideas of ‘cosy indoor life’, the concept of hygge has recently gained global attention in the debates around creat- ing comfortable atmospheres at home, and in fostering people’s emotional well-being on holiday. Moving the concept along, we suggest the stimulation of hygge in the outdoors, along with provision of the space to dwell and the stage management of the communal effervescence of communitas as part of the crucial skill set for the outdoor guide. We opine that such conceptualization can greatly inform our understanding of both the role of the outdoor guide and of the dynamics of deliverable hospitable experience more generally.
{"title":"Hospitality in wild places","authors":"P. Varley, Jelena Farkić, Sandro Carnicelli","doi":"10.1386/hosp.8.2.137_1","DOIUrl":"https://doi.org/10.1386/hosp.8.2.137_1","url":null,"abstract":"We contribute to the hospitality work research agenda by reconsidering the role of outdoor adventure guides as agents of hospitality, set against a conceptual back- drop of deepening ontological insecurity in industrialized societies. We argue that the concepts of dwelling, communitas and hygge have much to offer in the delivery of outdoor hospitality in general, and in outdoor adventure tourism scenarios in partic- ular. Although originating from the Danes and their ideas of ‘cosy indoor life’, the concept of hygge has recently gained global attention in the debates around creat- ing comfortable atmospheres at home, and in fostering people’s emotional well-being on holiday. Moving the concept along, we suggest the stimulation of hygge in the outdoors, along with provision of the space to dwell and the stage management of the communal effervescence of communitas as part of the crucial skill set for the outdoor guide. We opine that such conceptualization can greatly inform our understanding of both the role of the outdoor guide and of the dynamics of deliverable hospitable experience more generally.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":null,"pages":null},"PeriodicalIF":0.8,"publicationDate":"2018-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1386/hosp.8.2.137_1","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47725493","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Managing innovation in the hospitality micro firm: A framework for sensing, seizing and reconfiguring dynamic capabilities","authors":"Felicity Kelliher, Arthur Kearney, D. Harrington","doi":"10.1386/HOSP.8.2.159_7","DOIUrl":"https://doi.org/10.1386/HOSP.8.2.159_7","url":null,"abstract":"","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":null,"pages":null},"PeriodicalIF":0.8,"publicationDate":"2018-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1386/HOSP.8.2.159_7","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41934964","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hospitality is a social phenomenon expressing relationships between a host and a guest. This relationship can be seen in its most extreme form within a hospital setting, where the guest is a patient staying within an establishment where the core activity is not to provide the patient with food and drinks but to treat medical conditions. The aim of this study is therefore to explore how hospitality was performed by nursing staff and meal hosts in the dining room environments at four hospital wards and to explore the specific role of the room and its artefacts in facilitating or hindering acts of hospitality. In total, twenty non-participating observations were conducted across four wards within two Swedish hospitals. The dramaturgical theory proposed by Goffman was used as theoretical lens. Field notes were analysed in accordance with qualitative content analyses and yielded two overarching themes: (1) Hospitality and hospitableness through acts of caring and (2) The dining room environment’s potential to promote or hinder acts of hospitality. The findings suggest that the dining room environment facilitated timely service for the patients when the materiality within the room followed the principles of mise en place and included the constant presence of a staff member. This is seen as an important finding in relation to what needs to be addressed when planning hospital dining room environments and to the patients’ ability to consume a meal within a frame that acknowledges and assists the patients during their meals.
{"title":"Performance of hospitality within restricting meal frames: An observational study of four hospital wards in Sweden","authors":"Annelis Jonsson, Å. Öström, Maria Nyberg","doi":"10.1386/hosp_00035_1","DOIUrl":"https://doi.org/10.1386/hosp_00035_1","url":null,"abstract":"Hospitality is a social phenomenon expressing relationships between a host and a guest. This relationship can be seen in its most extreme form within a hospital setting, where the guest is a patient staying within an establishment where the core activity is not to provide the patient with food and drinks but to treat medical conditions. The aim of this study is therefore to explore how hospitality was performed by nursing staff and meal hosts in the dining room environments at four hospital wards and to explore the specific role of the room and its artefacts in facilitating or hindering acts of hospitality. In total, twenty non-participating observations were conducted across four wards within two Swedish hospitals. The dramaturgical theory proposed by Goffman was used as theoretical lens. Field notes were analysed in accordance with qualitative content analyses and yielded two overarching themes: (1) Hospitality and hospitableness through acts of caring and (2) The dining room environment’s potential to promote or hinder acts of hospitality. The findings suggest that the dining room environment facilitated timely service for the patients when the materiality within the room followed the principles of mise en place and included the constant presence of a staff member. This is seen as an important finding in relation to what needs to be addressed when planning hospital dining room environments and to the patients’ ability to consume a meal within a frame that acknowledges and assists the patients during their meals.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":null,"pages":null},"PeriodicalIF":0.8,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66707195","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Despite prohibitive legislation and organizational policies and training, high rates of sexual harassment persist in the hospitality industry, a situation that is concerning to organizations and researchers alike. As management educators, we embedded a sexual harassment lecture within the context of a human resource management degree, with the aim of developing the capacity of the future human resource practitioner workforce to address sexual harassment. The reflective journals of these students, collected over a three-year period, reveal that while participants found the session improved their understanding of sexual harassment myths and remedies, many still questioned their ability to act within the context of wider organizational dynamics. Our analysis leads us to conclude that sexual harassment training sessions are a valuable and necessary starting point for developing intolerance. However, if we are truly committed to eradicating sexual harassment, then a much broader and integrated approach is required that includes redressing the limitations of the current legal systems, broadening the scope of education within the wider community and developing intolerant organizational climates.
{"title":"‘Training the next generation HR practitioners’: Reflecting on HRM student experiences of sexual harassment training","authors":"S. Dyer, Fiona Hurd","doi":"10.1386/hosp_00027_1","DOIUrl":"https://doi.org/10.1386/hosp_00027_1","url":null,"abstract":"Despite prohibitive legislation and organizational policies and training, high rates of sexual harassment persist in the hospitality industry, a situation that is concerning to organizations and researchers alike. As management educators, we embedded a sexual harassment lecture within the context of a human resource management degree, with the aim of developing the capacity of the future human resource practitioner workforce to address sexual harassment. The reflective journals of these students, collected over a three-year period, reveal that while participants found the session improved their understanding of sexual harassment myths and remedies, many still questioned their ability to act within the context of wider organizational dynamics. Our analysis leads us to conclude that sexual harassment training sessions are a valuable and necessary starting point for developing intolerance. However, if we are truly committed to eradicating sexual harassment, then a much broader and integrated approach is required that includes redressing the limitations of the current legal systems, broadening the scope of education within the wider community and developing intolerant organizational climates.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":null,"pages":null},"PeriodicalIF":0.8,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66707293","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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