Abstract This article discusses the practicalities of developing interdisciplinary research, identifying associated risks, challenges and opportunities. It reflects on the role of common concepts and contexts for creating intellectual contact zones between disciplinary specialists and colleagues working in applied areas of hospitality and tourism. The article goes on to identify and evaluate different knowledge creation and publication strategies for interdisciplinary research, distinguishing between four types: provocative importation, conservative refinement, provocative exportation and radical pathmaking.
{"title":"Developing and publishing interdisciplinary research: Creating dialogue, taking risks","authors":"P. Lugosi","doi":"10.1386/hosp_00015_7","DOIUrl":"https://doi.org/10.1386/hosp_00015_7","url":null,"abstract":"Abstract This article discusses the practicalities of developing interdisciplinary research, identifying associated risks, challenges and opportunities. It reflects on the role of common concepts and contexts for creating intellectual contact zones between disciplinary specialists\u0000 and colleagues working in applied areas of hospitality and tourism. The article goes on to identify and evaluate different knowledge creation and publication strategies for interdisciplinary research, distinguishing between four types: provocative importation, conservative refinement, provocative\u0000 exportation and radical pathmaking.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2020-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44395763","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract This article is primarily intended for researchers examining hospitality management who are unlikely to be familiar with template analysis (TA) as a form of thematic analysis. It demonstrates the use of TA in a specific setting and how TA contributed to developing a conceptual model and theory of cultural centrism in a hospitality setting. The article offers new perspectives even for those who have prior experience in thematic analysis.
{"title":"Potential application of template analysis in qualitative hospitality management research1","authors":"S. Tabari, N. King, D. Egan","doi":"10.1386/HOSP_00020_1","DOIUrl":"https://doi.org/10.1386/HOSP_00020_1","url":null,"abstract":"Abstract This article is primarily intended for researchers examining hospitality management who are unlikely to be familiar with template analysis (TA) as a form of thematic analysis. It demonstrates the use of TA in a specific setting and how TA contributed to developing\u0000 a conceptual model and theory of cultural centrism in a hospitality setting. The article offers new perspectives even for those who have prior experience in thematic analysis.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2020-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45680045","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract Despite fairly widespread popularity, slum tourism is enmeshed in moralizing debate. Supporters acknowledge that slum tourism may sometimes be problematic, but also may potentially be an important pedagogical experience which reveals the horrors of capitalism to westerners. Plus, supporters argue, there is no morality in aversion ‐ we should never turn away from slums and poverty. However, social theory on the politics of sight and opacity suggests that the promise of transparency ‐ showing the real poverty ‐ may lead to a violence of seeing and knowing rooted in western development epistemologies. I argue that morality can be found in aversion and turning away from slum tourism in many instances. I suggest that wealthy, western and usually white bodies of slum tourists represent the violence of the status quo which seeks to make legible a periphery and to partially re-integrate into capital those who have been expelled from it. This paper contributes to a growing literature which deploys social theory to understand and critique slum tourism and its relationship with capitalist society.
{"title":"Morality in aversion?: Meditations on slum tourism and the politics of sight","authors":"Jacob Henry","doi":"10.1386/hosp_00018_1","DOIUrl":"https://doi.org/10.1386/hosp_00018_1","url":null,"abstract":"Abstract Despite fairly widespread popularity, slum tourism is enmeshed in moralizing debate. Supporters acknowledge that slum tourism may sometimes be problematic, but also may potentially be an important pedagogical experience which reveals the horrors of capitalism to\u0000 westerners. Plus, supporters argue, there is no morality in aversion ‐ we should never turn away from slums and poverty. However, social theory on the politics of sight and opacity suggests that the promise of transparency ‐ showing the real poverty ‐ may lead to a violence\u0000 of seeing and knowing rooted in western development epistemologies. I argue that morality can be found in aversion and turning away from slum tourism in many instances. I suggest that wealthy, western and usually white bodies of slum tourists represent the violence of the status quo which\u0000 seeks to make legible a periphery and to partially re-integrate into capital those who have been expelled from it. This paper contributes to a growing literature which deploys social theory to understand and critique slum tourism and its relationship with capitalist society.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":"1 1","pages":""},"PeriodicalIF":0.8,"publicationDate":"2020-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41490045","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Although tourism research often involves the phenomenon of ‘willingness to pay premium prices’, it has under-researched the relevant propensity with respect to brand identification in the hospitality sector as a component of tourism activity overall. This study examines the perceptions of 328 holidaymakers leaving Athens, Greece. The findings unveiled relationships between multiple elements of brand identity, such as brand image, price and quality, need for belonging, need for uniqueness and the conformity to consumption trend. Moreover, they suggest that the stronger the brand identification, the less likely holiday makers are to pay premium prices. In addition to its theoretical and managerial contribution, the research presents relevant implications and provides suggestions for further study.
{"title":"Willingness to pay premium prices in accommodation establishments","authors":"Marietta Fragkogianni","doi":"10.1386/HOSP_00006_1","DOIUrl":"https://doi.org/10.1386/HOSP_00006_1","url":null,"abstract":"Although tourism research often involves the phenomenon of ‘willingness to pay premium prices’, it has under-researched the relevant propensity with respect to brand identification in the hospitality sector as a component of tourism activity overall. This study examines\u0000 the perceptions of 328 holidaymakers leaving Athens, Greece. The findings unveiled relationships between multiple elements of brand identity, such as brand image, price and quality, need for belonging, need for uniqueness and the conformity to consumption trend. Moreover, they suggest that\u0000 the stronger the brand identification, the less likely holiday makers are to pay premium prices. In addition to its theoretical and managerial contribution, the research presents relevant implications and provides suggestions for further study.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2019-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48667730","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article investigates the relationship between personal values, hospitableness and social responsibility in small, independent foodservice businesses. Semi-structured interviews were conducted with 24 owner-managers of these businesses located in Sheffield, United Kingdom. The results established that hospitableness is expressed through the way in which these small businesses engage in social responsibility. In lifestyle and family businesses, personal values, such as altruism, friendliness and a passion for food, influence the hospitableness and social responsibility of the small foodservice business. In the long term, social responsibility actions expressing hospitableness add value to the business itself. This research contributes to the hospitality literature by empirically demonstrating how hospitableness can be expressed through small business social responsibility, which can provide, in the long term, a competitive advantage for small, independent foodservice businesses.
{"title":"The importance of personal values and hospitableness in small foodservice businesses’ social responsibility","authors":"B. Tomasella, Alisha Ali","doi":"10.1386/HOSP_00004_1","DOIUrl":"https://doi.org/10.1386/HOSP_00004_1","url":null,"abstract":"This article investigates the relationship between personal values, hospitableness and social responsibility in small, independent foodservice businesses. Semi-structured interviews were conducted with 24 owner-managers of these businesses located in Sheffield, United Kingdom. The results\u0000 established that hospitableness is expressed through the way in which these small businesses engage in social responsibility. In lifestyle and family businesses, personal values, such as altruism, friendliness and a passion for food, influence the hospitableness and social responsibility of\u0000 the small foodservice business. In the long term, social responsibility actions expressing hospitableness add value to the business itself. This research contributes to the hospitality literature by empirically demonstrating how hospitableness can be expressed through small business social\u0000 responsibility, which can provide, in the long term, a competitive advantage for small, independent foodservice businesses.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2019-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48533764","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This work aims to show how commensality, a dimension of hospitality, operates in the context of new Internet businesses. It uses theories of hospitality to analyse meal-sharing websites that seek to capitalize on the booming interest in gastronomy and the growing trend of the sharing economy. This article is one piece of a broader research project that aims to identify and characterize the protagonists of a new type of gastronomy and commensality business conducted in domestic environments, and promoted on meal-sharing websites in which professional or amateur chefs (hosts) and diners (guests) are connected with one another. To perform the study we conducted documentary research through Internet searches on shared gastronomic experiences; netnographic research on meal-sharing websites; and interviews with hosts registered on these platforms and with the owner of the Brazilian website Dinneer. Using a theoretical framework focusing on hospitality and commensality, which deals with the relations between hosts and guests, their motivations and wishes, and the tacit and explicit rules by which they are bound, we analysed the contents of the websites and the interview transcripts. The results of our research reveal a paradox about the services offered on the websites and the reality of the business for hosts and diners.
{"title":"How hospitality fosters new businesses on the Internet","authors":"Mariangela Gavioli, S. Bastos","doi":"10.1386/hosp_00009_1","DOIUrl":"https://doi.org/10.1386/hosp_00009_1","url":null,"abstract":"This work aims to show how commensality, a dimension of hospitality, operates in the context of new Internet businesses. It uses theories of hospitality to analyse meal-sharing websites that seek to capitalize on the booming interest in gastronomy and the growing trend of the sharing\u0000 economy. This article is one piece of a broader research project that aims to identify and characterize the protagonists of a new type of gastronomy and commensality business conducted in domestic environments, and promoted on meal-sharing websites in which professional or amateur chefs (hosts)\u0000 and diners (guests) are connected with one another. To perform the study we conducted documentary research through Internet searches on shared gastronomic experiences; netnographic research on meal-sharing websites; and interviews with hosts registered on these platforms and with the owner\u0000 of the Brazilian website Dinneer. Using a theoretical framework focusing on hospitality and commensality, which deals with the relations between hosts and guests, their motivations and wishes, and the tacit and explicit rules by which they are bound, we analysed the contents of the websites\u0000 and the interview transcripts. The results of our research reveal a paradox about the services offered on the websites and the reality of the business for hosts and diners.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2019-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42509806","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A plethora of new public spaces have been developed in central areas of many British cities. There is evidence of the emergence of new tourism and hospitality developments (particularly hotels) close to public spaces, which could influence how the spaces are used. Whilst an ongoing discussion of the hospitable city is prevalent within the literature, no study to date has focused specifically on the symbiosis of tourism, hospitality and public space in planning policy documents. To gain a better understanding of how cities plan for a productive relationship between tourism and hospitality and public space and hotel development this article presents a content analysis of the city of Sunderland’s Unitary Development Plan entitled UDP Alteration No. 2 (Central Sunderland) Adopted Policies, this being the central legal urban planning policy document that guides change in the city. The results of the content analysis suggest three central themes of prestige, variety and vibrancy.
{"title":"Planning for hospitable public spaces and the changing city: A content analysis of the city of Sunderland Unitary Development Plan","authors":"I. Morton, James Johnson","doi":"10.1386/HOSP_00002_1","DOIUrl":"https://doi.org/10.1386/HOSP_00002_1","url":null,"abstract":"A plethora of new public spaces have been developed in central areas of many British cities. There is evidence of the emergence of new tourism and hospitality developments (particularly hotels) close to public spaces, which could influence how the spaces are used. Whilst an ongoing\u0000 discussion of the hospitable city is prevalent within the literature, no study to date has focused specifically on the symbiosis of tourism, hospitality and public space in planning policy documents. To gain a better understanding of how cities plan for a productive relationship between tourism\u0000 and hospitality and public space and hotel development this article presents a content analysis of the city of Sunderland’s Unitary Development Plan entitled UDP Alteration No. 2 (Central Sunderland) Adopted Policies, this being the central legal urban planning policy document that guides\u0000 change in the city. The results of the content analysis suggest three central themes of prestige, variety and vibrancy.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2019-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42913364","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The work of General Managers (GMs) in hotels has been the focus of several empirical studies since the early 1980s. The majority of these studies were conducted in corporate or multinational (MNC) hotel chains’ environment and often neglected the smaller independent operators and family businesses. This study explores the mediating factors that affect the GMs’ work in small and medium luxury hotels (SMLHs); the context of this study is Greece, a popular tourist destination dominated by SMLHs. Based on a qualitative research approach, sixteen in-depth interviews with GMs were conducted in four popular tourist destinations. Five key factors in relation to the GMs’ work were found to be important: career development and mobility; contact intensity; owner-GM relations; dealing with corruption; and networking and reputation. The findings suggest a number of theoretical and managerial implications related to managerial work in SMLHs.
{"title":"Factors affecting and shaping the general managers’ work in small- and medium-sized luxury hotels: The case of Greece","authors":"Charalampos Giousmpasoglou","doi":"10.1386/HOSP_00008_1","DOIUrl":"https://doi.org/10.1386/HOSP_00008_1","url":null,"abstract":"The work of General Managers (GMs) in hotels has been the focus of several empirical studies since the early 1980s. The majority of these studies were conducted in corporate or multinational (MNC) hotel chains’ environment and often neglected the smaller independent operators\u0000 and family businesses. This study explores the mediating factors that affect the GMs’ work in small and medium luxury hotels (SMLHs); the context of this study is Greece, a popular tourist destination dominated by SMLHs. Based on a qualitative research approach, sixteen in-depth interviews\u0000 with GMs were conducted in four popular tourist destinations. Five key factors in relation to the GMs’ work were found to be important: career development and mobility; contact intensity; owner-GM relations; dealing with corruption; and networking and reputation. The findings suggest\u0000 a number of theoretical and managerial implications related to managerial work in SMLHs.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2019-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42317867","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hotel reviews influence travellers’ booking decisions. Research on this topic is focused on the scores or comments given through the reviews. However, no studies have looked into the one-word descriptions associated with the overall scores received by hotels. This study examines this practice by conducting secondary research and identifying the one-word descriptions assigned to the different scores. The results suggest that each website providing average scores and one-word descriptions to summarize the scores uses a different policy to associate one-word descriptions to scores, suggesting lack of consistency. Furthermore, misleading practices have been identified, such as the use of the word ‘average’ to describe establishments with ratings lower than the midpoint of the scale. The findings have important implications both for the industry and for academia, as they highlight the need for transparent strategies and policies.
{"title":"Fake advertising? Neutrality in descriptions beside overall hotel scores","authors":"Juan Pedro Mellinas, Sofía Reino","doi":"10.1386/HOSP_00003_1","DOIUrl":"https://doi.org/10.1386/HOSP_00003_1","url":null,"abstract":"Hotel reviews influence travellers’ booking decisions. Research on this topic is focused on the scores or comments given through the reviews. However, no studies have looked into the one-word descriptions associated with the overall scores received by hotels. This study examines\u0000 this practice by conducting secondary research and identifying the one-word descriptions assigned to the different scores. The results suggest that each website providing average scores and one-word descriptions to summarize the scores uses a different policy to associate one-word descriptions\u0000 to scores, suggesting lack of consistency. Furthermore, misleading practices have been identified, such as the use of the word ‘average’ to describe establishments with ratings lower than the midpoint of the scale. The findings have important implications both for the industry\u0000 and for academia, as they highlight the need for transparent strategies and policies.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2019-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46859217","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"‘Hospitality in a Changing World’","authors":"N. Pappas, E. Michopoulou","doi":"10.1386/HOSP_00001_2","DOIUrl":"https://doi.org/10.1386/HOSP_00001_2","url":null,"abstract":"","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2019-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1386/HOSP_00001_2","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49347631","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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