ABSTRACT A common criticism directed at Davis’ (1986; 1989) Technology Acceptance Model relates to its failure to adequately frame the “experienced” user’s ongoing adoption and exploitation of information technologies. Given the pervasive nature of technology into individual users’ ongoing, everyday communication and information interactions, along with the “new adopter” becoming an increasingly rare entity, the TAM is in danger of becoming a somewhat obsolete framework for investigating user-technology interaction. Presented is a critical analysis of the development and current state of the TAM, followed by a proposed addition to the existing Perceived Usefulness (PU) and Perceived Ease of Use (PEoU) TAM constructs. The paper contends that the inclusion of a Perception of Interaction (PoI) construct allows researchers to develop an investigative framework which facilitates an exploration of users’ ongoing perceptions of the predictability of their technology interaction processes.
{"title":"A Preliminary Introduction to the OTAM: Exploring Users’ Perceptions of their on-going Interaction with Adopted Technologies","authors":"S. Knight, J. Burn","doi":"10.3127/AJIS.V17I1.541","DOIUrl":"https://doi.org/10.3127/AJIS.V17I1.541","url":null,"abstract":"ABSTRACT \u0000A common criticism directed at Davis’ (1986; 1989) Technology Acceptance Model relates to its failure to adequately frame the “experienced” user’s ongoing adoption and exploitation of information technologies. Given the pervasive nature of technology into individual users’ ongoing, everyday communication and information interactions, along with the “new adopter” becoming an increasingly rare entity, the TAM is in danger of becoming a somewhat obsolete framework for investigating user-technology interaction. \u0000 \u0000Presented is a critical analysis of the development and current state of the TAM, followed by a proposed addition to the existing Perceived Usefulness (PU) and Perceived Ease of Use (PEoU) TAM constructs. The paper contends that the inclusion of a Perception of Interaction (PoI) construct allows researchers to develop an investigative framework which facilitates an exploration of users’ ongoing perceptions of the predictability of their technology interaction processes.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":2.1,"publicationDate":"2011-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84177479","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research, conducted in the context of computer professionals, examined the effects of workload on three work outcomes – namely, work exhaustion, job satisfaction, and turnover intention. Data collected from a questionnaire survey were used to test the relationships proposed in this research. The results showed that (a) workload was positively related to work exhaustion, job satisfaction and turnover intention; (b) work exhaustion was positively related to turnover intention and negatively related to job satisfaction, and (c) job satisfaction was negatively related to turnover intention. The contribution of this research is that it shows how workload affects turnover intention, depending on the mediating effects of work exhaustion and job satisfaction. The paper discussed the implications of results for research and practice.
{"title":"Computer Professionals and Their Perceived Workload","authors":"P. Lee","doi":"10.3127/ajis.v17i1.629","DOIUrl":"https://doi.org/10.3127/ajis.v17i1.629","url":null,"abstract":"This research, conducted in the context of computer professionals, examined the effects of workload on three work outcomes – namely, work exhaustion, job satisfaction, and turnover intention. Data collected from a questionnaire survey were used to test the relationships proposed in this research. The results showed that (a) workload was positively related to work exhaustion, job satisfaction and turnover intention; (b) work exhaustion was positively related to turnover intention and negatively related to job satisfaction, and (c) job satisfaction was negatively related to turnover intention. The contribution of this research is that it shows how workload affects turnover intention, depending on the mediating effects of work exhaustion and job satisfaction. The paper discussed the implications of results for research and practice.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":2.1,"publicationDate":"2011-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80943549","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Autotelic Personality represents an important individual construct in flow theory yet little is known about its underlying dimensions. Csikszentmihalyi (1988) suggested that the higher the autotelic nature of an individual, the more likely for him/her to experience flow. This study explores autotelic personality, its underlying dimensions and its relationship with perceived playfulness in the context of Mobile Information and Entertainment Services (MIES). This study found Autotelic Personality to be an important quality in order for users to experience perceived playfulness in the MIES context. Several underlying dimensions of Autotelic Personality were identified, including personal innovativeness, self efficacy and control.
{"title":"DIMENSIONS OF AUTOTELIC PERSONALITY AND THEIR EFFECTS ON PERCEIVED PLAYFULNESS IN THE CONTEXT OF MOBILE INFORMATION AND ENTERTAINMENT SERVICES","authors":"F. Tan, Jacky P. C. Chou","doi":"10.3127/AJIS.V17I1.527","DOIUrl":"https://doi.org/10.3127/AJIS.V17I1.527","url":null,"abstract":"Autotelic Personality represents an important individual construct in flow theory yet little is known about its underlying dimensions. Csikszentmihalyi (1988) suggested that the higher the autotelic nature of an individual, the more likely for him/her to experience flow. This study explores autotelic personality, its underlying dimensions and its relationship with perceived playfulness in the context of Mobile Information and Entertainment Services (MIES). This study found Autotelic Personality to be an important quality in order for users to experience perceived playfulness in the MIES context. Several underlying dimensions of Autotelic Personality were identified, including personal innovativeness, self efficacy and control.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":2.1,"publicationDate":"2011-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91027483","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This qualitative case study explored farm management practices by women cotton growers who used computer-based information systems, most particularly the agricultural farm management software, CottonLOGIC, within the Australian cotton industry. This study found that, although gender differences and inequalities persist in rural parts of the region, the agency of women cotton growers ensures not only a sustainable future for themselves and their families, but also for the broader cotton industry as a whole. The use of farm management software by women cotton farmers was informed by Connell’s theoretical framework of gender relations (2002). The findings suggested that, women’s active participation in family farm partnerships and their acquisition of technological skills through the use of farm management software like CottonLOGIC, meant that all cotton growers benefit through the feminizing of specific farm management practices in family farm enterprises. This, therefore, has significant implications for developing the cotton industry into a truly sustainable entity.
{"title":"Not so `Invisible': A qualitative case study exploring gender relations and farm management software","authors":"Dale Mackrell, M. Boyle","doi":"10.3127/AJIS.V16I2.578","DOIUrl":"https://doi.org/10.3127/AJIS.V16I2.578","url":null,"abstract":"This qualitative case study explored farm management practices by women cotton growers who used computer-based information systems, most particularly the agricultural farm management software, CottonLOGIC, within the Australian cotton industry. This study found that, although gender differences and inequalities persist in rural parts of the region, the agency of women cotton growers ensures not only a sustainable future for themselves and their families, but also for the broader cotton industry as a whole. The use of farm management software by women cotton farmers was informed by Connell’s theoretical framework of gender relations (2002). The findings suggested that, women’s active participation in family farm partnerships and their acquisition of technological skills through the use of farm management software like CottonLOGIC, meant that all cotton growers benefit through the feminizing of specific farm management practices in family farm enterprises. This, therefore, has significant implications for developing the cotton industry into a truly sustainable entity.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":2.1,"publicationDate":"2010-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78612439","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Using scenario-based experiments we examine how users’ perceptions of online store quality and trustworthiness are affected by their attribution of website flaws. The attribution of online store website flaws can be internal (i.e., an action taken by the online store's site developer) or external (i.e., an action taken on the part of the site’s service provider) to the website. Perceived quality of the online store was found to be lower for users who attributed the flaws to internal factors. Findings also showed that the presence of a flaw, regardless of whether it was attributed to an internal or external condition, negatively affected the users’ level of trust in the website
{"title":"Effect of Presentation Flaw Attribution on Website Quality, Trust, and Abandonment","authors":"A. Everard, Scott McCoy","doi":"10.3127/AJIS.V16I2.516","DOIUrl":"https://doi.org/10.3127/AJIS.V16I2.516","url":null,"abstract":"Using scenario-based experiments we examine how users’ perceptions of online store quality and trustworthiness are affected by their attribution of website flaws. The attribution of online store website flaws can be internal (i.e., an action taken by the online store's site developer) or external (i.e., an action taken on the part of the site’s service provider) to the website. Perceived quality of the online store was found to be lower for users who attributed the flaws to internal factors. Findings also showed that the presence of a flaw, regardless of whether it was attributed to an internal or external condition, negatively affected the users’ level of trust in the website","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":2.1,"publicationDate":"2010-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77624379","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Technologies are introduced into an organization with the aim of improving productivity. However, persistent use of an information system is required to enhance productivity and user satisfaction. In this paper, we examine the process of technology appropriation and the factors that encourage and discourage use of an information system over time. In a longitudinal field study in an educational setting, we identify changing expectations and influences that encourage persistent use of a technology above and beyond adoption. Our work indicates that stabilization of a technology may only be a temporary plateau. Further appropriation may occur beyond initial stabilization as expectations and influences encourage persistent use of a technology. We have found that the driving forces in encouraging productive use of a technology are the ability for users to experience the technology as useful and to have easy access to ongoing training.
{"title":"Software appropriation over time: from adoption to stabilization and beyond","authors":"Antonette Mendoza, J. Carroll, Linda Stern","doi":"10.3127/AJIS.V16I2.507","DOIUrl":"https://doi.org/10.3127/AJIS.V16I2.507","url":null,"abstract":"Technologies are introduced into an organization with the aim of improving productivity. However, persistent use of an information system is required to enhance productivity and user satisfaction. In this paper, we examine the process of technology appropriation and the factors that encourage and discourage use of an information system over time. In a longitudinal field study in an educational setting, we identify changing expectations and influences that encourage persistent use of a technology above and beyond adoption. Our work indicates that stabilization of a technology may only be a temporary plateau. Further appropriation may occur beyond initial stabilization as expectations and influences encourage persistent use of a technology. We have found that the driving forces in encouraging productive use of a technology are the ability for users to experience the technology as useful and to have easy access to ongoing training.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":2.1,"publicationDate":"2010-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81183553","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The Excellence in Research for Australia (ERA) initiative being conducted by the Australian Research Council (ARC), mandates a single journal and conference ranking scheme over every academic discipline in Australia. A universal publication outlet ranking list mandated by a government agency is unique and has attracted interest and comment both within Australia and overseas. Equally, the interest shown has come from all sectors involved in academic publishing – authors, reviewers, publishers – and from commercial and open access publishers. This paper investigates the distribution of information systems journals over the various ERA parameters and comments on a claim of bias whereby the ranking of a journal is positively influenced by the number of years it has been in existence in the areas of information systems and business journals. Clear evidence of the diversity of the information systems discipline is observed. The benefits of a multidisciplinary foundation for information systems is also noted. Longer established journals are shown to attract higher rankings and possible reasons for and implications flowing from this are discussed.
{"title":"ERA Distribution of Information Systems Journals","authors":"J. Lamp, J. Fisher","doi":"10.3127/AJIS.V16I2.659","DOIUrl":"https://doi.org/10.3127/AJIS.V16I2.659","url":null,"abstract":"The Excellence in Research for Australia (ERA) initiative being conducted by the Australian Research Council (ARC), mandates a single journal and conference ranking scheme over every academic discipline in Australia. A universal publication outlet ranking list mandated by a government agency is unique and has attracted interest and comment both within Australia and overseas. Equally, the interest shown has come from all sectors involved in academic publishing – authors, reviewers, publishers – and from commercial and open access publishers. This paper investigates the distribution of information systems journals over the various ERA parameters and comments on a claim of bias whereby the ranking of a journal is positively influenced by the number of years it has been in existence in the areas of information systems and business journals. Clear evidence of the diversity of the information systems discipline is observed. The benefits of a multidisciplinary foundation for information systems is also noted. Longer established journals are shown to attract higher rankings and possible reasons for and implications flowing from this are discussed.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":2.1,"publicationDate":"2010-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73636578","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper explores the factors affecting innovation adoption by individual employees within an organization in Australia. Following a qualitative research approach, this paper uses a series of in-depth interviews and focus group discussions involving academic and administrative employees at a tertiary educational institution in Australia. The qualitative approach is adopted to have a deeper insight into the complexities and dynamism associated with the factors influencing innovation adoption process in organizational settings. The findings of this research highlight the need for broadening an understanding of the key factors affecting employee’s decisions to uptake the adoption of innovation. The results provide important clues for comprehending the factors influencing and determining the employee’s adoption and continued use of innovation in the work environment. In the face of the current trend towards end-user applications of technological innovation, the results suggest some guidelines for management toward effective and efficient adoption and use of innovation in organizational settings. This paper has highlighted the above findings and their implications for management practices related to innovation management in an Australian organizational setting. This paper also identifies possible limitations and future research potential in the relevant field.
{"title":"EXPLORING THE FACTORS AFFECTING EMPLOYEES’ ADOPTION AND USE OF INNOVATION","authors":"Majharul Talukder, Ali M. Quazi","doi":"10.3127/AJIS.V16I2.594","DOIUrl":"https://doi.org/10.3127/AJIS.V16I2.594","url":null,"abstract":"This paper explores the factors affecting innovation adoption by individual employees within an organization in Australia. Following a qualitative research approach, this paper uses a series of in-depth interviews and focus group discussions involving academic and administrative employees at a tertiary educational institution in Australia. The qualitative approach is adopted to have a deeper insight into the complexities and dynamism associated with the factors influencing innovation adoption process in organizational settings. The findings of this research highlight the need for broadening an understanding of the key factors affecting employee’s decisions to uptake the adoption of innovation. The results provide important clues for comprehending the factors influencing and determining the employee’s adoption and continued use of innovation in the work environment. In the face of the current trend towards end-user applications of technological innovation, the results suggest some guidelines for management toward effective and efficient adoption and use of innovation in organizational settings. This paper has highlighted the above findings and their implications for management practices related to innovation management in an Australian organizational setting. This paper also identifies possible limitations and future research potential in the relevant field.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":2.1,"publicationDate":"2010-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83992203","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper looks at a case study of an Enterprise Resource Planning System (ERP) implementation in a geographically dispersed utility company and the approach by middle management to several problem situations involving contextual issues and end-user developed (feral) systems. The paper contends that despite the extremely effective databases and sophisticated modules for business analytic functions within most ERP’s, middle managers are still in the “just in case of an incident” mode of inventory management and data entered in their own feral systems may be significantly different to the inventory levels recorded in the main ERP. We contend that these problems point towards the failure of ERP systems to be context sensitive to organisations. It highlights problems in contemporary research which appears to lack understanding of different organisational contexts and how they could impact on ERP implementations. This paper argues that context and the ideals of ERP systems are often mismatched which leads to the development of feral systems, poor inventory practices and ERP systems implementation failure. The paper discusses the literature around ERP systems implementation and argues that context is an overlooked factor in the analysis of such systems. The paper uses case study evidence to demonstrate mismatched context and highlights the problems with assuming ERP systems are one size fits all. The paper concludes with a call to build more contextual research in the study of ERP implementations.
{"title":"JUST IN TIME OR JUST IN CASE: A CASE STUDY ON THE IMPACT OF CONTEXT IN ERP IMPLEMENTATIONS","authors":"D. Kerr, L. Houghton","doi":"10.3127/AJIS.V16I2.549","DOIUrl":"https://doi.org/10.3127/AJIS.V16I2.549","url":null,"abstract":"This paper looks at a case study of an Enterprise Resource Planning System (ERP) implementation in a geographically dispersed utility company and the approach by middle management to several problem situations involving contextual issues and end-user developed (feral) systems. The paper contends that despite the extremely effective databases and sophisticated modules for business analytic functions within most ERP’s, middle managers are still in the “just in case of an incident” mode of inventory management and data entered in their own feral systems may be significantly different to the inventory levels recorded in the main ERP. We contend that these problems point towards the failure of ERP systems to be context sensitive to organisations. It highlights problems in contemporary research which appears to lack understanding of different organisational contexts and how they could impact on ERP implementations. This paper argues that context and the ideals of ERP systems are often mismatched which leads to the development of feral systems, poor inventory practices and ERP systems implementation failure. The paper discusses the literature around ERP systems implementation and argues that context is an overlooked factor in the analysis of such systems. The paper uses case study evidence to demonstrate mismatched context and highlights the problems with assuming ERP systems are one size fits all. The paper concludes with a call to build more contextual research in the study of ERP implementations.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":2.1,"publicationDate":"2010-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76632345","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
We are pleased to present this AJIS featured theme on Small Business and Information Systems, which is the result of a merger between AJIS and the Journal of Information Systems and Small Business. The co-editors of both journals felt that the merger would help raise the profile of small business research in Australia (since AJIS is more highly recognised than JISSB) and that it would increase the number of publications in AJIS. It is also a global featured theme, with papers from Australia, New Zealand, the United Kingdom and Ireland.
{"title":"Editorial: Small Business and Information Systems","authors":"E. Ramsey, Lynn M. Martin, P. Ibbotson, C. Parker","doi":"10.3127/AJIS.V16I1.562","DOIUrl":"https://doi.org/10.3127/AJIS.V16I1.562","url":null,"abstract":"We are pleased to present this AJIS featured theme on Small Business and Information Systems, which is the result of a merger between AJIS and the Journal of Information Systems and Small Business. The co-editors of both journals felt that the merger would help raise the profile of small business research in Australia (since AJIS is more highly recognised than JISSB) and that it would increase the number of publications in AJIS. It is also a global featured theme, with papers from Australia, New Zealand, the United Kingdom and Ireland.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":2.1,"publicationDate":"2009-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84431476","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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