Despite the increasing importance of the Internet, there is little work that addresses the degree to which the models and theories of Internet diffusion in developed countries can be applied to Internet diffusion in developing countries. This paper presents the first attempt to address this issue through theory driven modeling of Internet diffusion. Consistent with previous research, our findings suggest that economic development and technology infrastructure are musts for Internet diffusion. Interestingly, users’ cognition and government policies can accelerate Internet diffusion only after a certain level of human rights has been reached in a developing country.
{"title":"Modeling Internet Diffusion in Developing Countries","authors":"Scott McCoy, Hoon S. Cha, Alexandra Durcikova","doi":"10.3127/AJIS.V17I2.618","DOIUrl":"https://doi.org/10.3127/AJIS.V17I2.618","url":null,"abstract":"Despite the increasing importance of the Internet, there is little work that addresses the degree to which the models and theories of Internet diffusion in developed countries can be applied to Internet diffusion in developing countries. This paper presents the first attempt to address this issue through theory driven modeling of Internet diffusion. Consistent with previous research, our findings suggest that economic development and technology infrastructure are musts for Internet diffusion. Interestingly, users’ cognition and government policies can accelerate Internet diffusion only after a certain level of human rights has been reached in a developing country.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":"56 1","pages":"259"},"PeriodicalIF":2.1,"publicationDate":"2012-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82439934","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Organisations are increasingly looking to realise the benefits of shared services yet there is little guidance available as to the best way to proceed. A multi-dimensional framework is presented that considers the service provided, the design of the shared services centre and the organisational context it sits within. Case studies are then used to determine what specific attributes from each dimension are associated with success and how they should be aligned. It is concluded that there appears to be a single, broadly standard pattern of attributes for successful Shared Services Centres (SSCs) across the proposed dimensions of Activity, Environment, History, Resources, Strategy, Structure, Management, Technology and Individual Skills. It should also be noted though that some deviation from the identified standard along some dimensions is possible without adverse effect – ie that the alignment identified appears to be relatively soft.
{"title":"A multi-dimensional framework to assist in the design of successful shared services centres","authors":"Mark Borman","doi":"10.3127/AJIS.V17I2.523","DOIUrl":"https://doi.org/10.3127/AJIS.V17I2.523","url":null,"abstract":"Organisations are increasingly looking to realise the benefits of shared services yet there is little guidance available as to the best way to proceed. A multi-dimensional framework is presented that considers the service provided, the design of the shared services centre and the organisational context it sits within. Case studies are then used to determine what specific attributes from each dimension are associated with success and how they should be aligned. It is concluded that there appears to be a single, broadly standard pattern of attributes for successful Shared Services Centres (SSCs) across the proposed dimensions of Activity, Environment, History, Resources, Strategy, Structure, Management, Technology and Individual Skills. It should also be noted though that some deviation from the identified standard along some dimensions is possible without adverse effect – ie that the alignment identified appears to be relatively soft.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":"741 1","pages":""},"PeriodicalIF":2.1,"publicationDate":"2012-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79680792","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Having IT-related capabilities is not enough to secure value from the IT resources and survive in today’s competitive environment. IT resources evolve dynamically and organisations must sustain their existing capabilities to continue to leverage value from their IT resources. Organisations’ IT-related management capabilities are an important source of their competitive advantage. Organisations can sustain these capabilities through appropriate considerations of resources at the technology-use level. This study suggests that an appropriate organisational design relating to decision rights and work environment, and a congruent reward system can create a dynamic end-user environment. This environment will be a vital source of knowledge that could help organisations to sustain their IT-related management capabilities. Analysis of data collected from a field survey demonstrates that a dynamic end-user environment, a result of a coordinated change in complementary factors, helps organisations to sustain their IT-related management capabilities. This study adds an important dimension to understanding why some organisations continue to perform better with their IT resources than others. For practice, this study suggests that organisations need to consider a comprehensive approach to what constitutes their valuable organisational resources.
{"title":"Antecedents of Sustainable Management Support for IT-Related Initiatives","authors":"Acklesh Prasad, J. Heales, Peter F. Green","doi":"10.3127/AJIS.V17I2.653","DOIUrl":"https://doi.org/10.3127/AJIS.V17I2.653","url":null,"abstract":"Having IT-related capabilities is not enough to secure value from the IT resources and survive in today’s competitive environment. IT resources evolve dynamically and organisations must sustain their existing capabilities to continue to leverage value from their IT resources. Organisations’ IT-related management capabilities are an important source of their competitive advantage. Organisations can sustain these capabilities through appropriate considerations of resources at the technology-use level. This study suggests that an appropriate organisational design relating to decision rights and work environment, and a congruent reward system can create a dynamic end-user environment. This environment will be a vital source of knowledge that could help organisations to sustain their IT-related management capabilities. Analysis of data collected from a field survey demonstrates that a dynamic end-user environment, a result of a coordinated change in complementary factors, helps organisations to sustain their IT-related management capabilities. This study adds an important dimension to understanding why some organisations continue to perform better with their IT resources than others. For practice, this study suggests that organisations need to consider a comprehensive approach to what constitutes their valuable organisational resources.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":"25 1","pages":"181"},"PeriodicalIF":2.1,"publicationDate":"2012-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90659449","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The strategic, transformational nature of many information systems projects is now widely understood. Large-scale implementations of systems are known to require significant management of organisational change in order to be successful. Moreover, projects are rarely executed in isolation – most organisations have a large programme of projects being implemented at any one time. However, project and value management methodologies provide ad hoc definitions of the relationship between a project and its environment. This limits the ability of an organisation to manage the larger dynamics between projects and organisations, over time, and between projects. The contribution of this paper, therefore, is to use literature on organisational theory to provide a more systematic understanding of this area. The organisational facilitators required to obtain value from a project are categorised, and the processes required to develop those facilitators are defined. This formalisation facilitates generalisation between projects and highlights any time and path dependencies required in developing organisational facilitators. The model therefore has the potential to contribute to the development of IS project management theory within dynamic organisational contexts. Six cases illustrate how this model could be used.
{"title":"A Model of Project and Organisational Dynamics","authors":"J. Leonard","doi":"10.3127/AJIS.V17I2.766","DOIUrl":"https://doi.org/10.3127/AJIS.V17I2.766","url":null,"abstract":"The strategic, transformational nature of many information systems projects is now widely understood. Large-scale implementations of systems are known to require significant management of organisational change in order to be successful. Moreover, projects are rarely executed in isolation – most organisations have a large programme of projects being implemented at any one time. However, project and value management methodologies provide ad hoc definitions of the relationship between a project and its environment. This limits the ability of an organisation to manage the larger dynamics between projects and organisations, over time, and between projects. The contribution of this paper, therefore, is to use literature on organisational theory to provide a more systematic understanding of this area. The organisational facilitators required to obtain value from a project are categorised, and the processes required to develop those facilitators are defined. This formalisation facilitates generalisation between projects and highlights any time and path dependencies required in developing organisational facilitators. The model therefore has the potential to contribute to the development of IS project management theory within dynamic organisational contexts. Six cases illustrate how this model could be used.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":"36 1","pages":""},"PeriodicalIF":2.1,"publicationDate":"2012-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77174238","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Despite a considerable body of literature investigating factors involved in the Open Source Software (OSS) adoption process, there is little research into adoption of OSS by public sector organisations. So it was important to reassess the factors enabling OSS adoption in order to enhance OSS utilization within public sector organisations. This study explored various factors that may enable OSS adoption within Australian Public Sector (APS) organisations by interviewing those involved in software procurement. The findings were analysed through the lenses of technology adoption theories (i.e, Diffusion of Innovation (DOI) theory and Technology Acceptance Model (TAM)), and OSS adoption literature. Success of OSS in government agencies was found to be contingent on critical aspects such as availability of support and maintainability of OSS products, ability to meet organisational business needs in a cost effective manner, economic value associated with OSS such as maintenance and training costs, and attitude of staff toward OSS. The findings suggested that Rogers’ relative advantage and compatibility constructs are major enablers while organisational attributes, environmental attributes, and TAM’s attributes also had some influence on OSS adoption.
{"title":"Enablers of Open Source Software adoption: A case study of APS organisations","authors":"K. Gurusamy, John Campbell","doi":"10.3127/AJIS.V17I2.731","DOIUrl":"https://doi.org/10.3127/AJIS.V17I2.731","url":null,"abstract":"Despite a considerable body of literature investigating factors involved in the Open Source Software (OSS) adoption process, there is little research into adoption of OSS by public sector organisations. So it was important to reassess the factors enabling OSS adoption in order to enhance OSS utilization within public sector organisations. This study explored various factors that may enable OSS adoption within Australian Public Sector (APS) organisations by interviewing those involved in software procurement. The findings were analysed through the lenses of technology adoption theories (i.e, Diffusion of Innovation (DOI) theory and Technology Acceptance Model (TAM)), and OSS adoption literature. Success of OSS in government agencies was found to be contingent on critical aspects such as availability of support and maintainability of OSS products, ability to meet organisational business needs in a cost effective manner, economic value associated with OSS such as maintenance and training costs, and attitude of staff toward OSS. The findings suggested that Rogers’ relative advantage and compatibility constructs are major enablers while organisational attributes, environmental attributes, and TAM’s attributes also had some influence on OSS adoption.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":"1988 1","pages":"5-23"},"PeriodicalIF":2.1,"publicationDate":"2012-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82281078","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Editorial Vol. 17-1","authors":"Jon Heales","doi":"10.3127/AJIS.V17I1.768","DOIUrl":"https://doi.org/10.3127/AJIS.V17I1.768","url":null,"abstract":"","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":"61 1","pages":""},"PeriodicalIF":2.1,"publicationDate":"2011-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89549076","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ABSTRACT A common criticism directed at Davis’ (1986; 1989) Technology Acceptance Model relates to its failure to adequately frame the “experienced” user’s ongoing adoption and exploitation of information technologies. Given the pervasive nature of technology into individual users’ ongoing, everyday communication and information interactions, along with the “new adopter” becoming an increasingly rare entity, the TAM is in danger of becoming a somewhat obsolete framework for investigating user-technology interaction. Presented is a critical analysis of the development and current state of the TAM, followed by a proposed addition to the existing Perceived Usefulness (PU) and Perceived Ease of Use (PEoU) TAM constructs. The paper contends that the inclusion of a Perception of Interaction (PoI) construct allows researchers to develop an investigative framework which facilitates an exploration of users’ ongoing perceptions of the predictability of their technology interaction processes.
{"title":"A Preliminary Introduction to the OTAM: Exploring Users’ Perceptions of their on-going Interaction with Adopted Technologies","authors":"S. Knight, J. Burn","doi":"10.3127/AJIS.V17I1.541","DOIUrl":"https://doi.org/10.3127/AJIS.V17I1.541","url":null,"abstract":"ABSTRACT \u0000A common criticism directed at Davis’ (1986; 1989) Technology Acceptance Model relates to its failure to adequately frame the “experienced” user’s ongoing adoption and exploitation of information technologies. Given the pervasive nature of technology into individual users’ ongoing, everyday communication and information interactions, along with the “new adopter” becoming an increasingly rare entity, the TAM is in danger of becoming a somewhat obsolete framework for investigating user-technology interaction. \u0000 \u0000Presented is a critical analysis of the development and current state of the TAM, followed by a proposed addition to the existing Perceived Usefulness (PU) and Perceived Ease of Use (PEoU) TAM constructs. The paper contends that the inclusion of a Perception of Interaction (PoI) construct allows researchers to develop an investigative framework which facilitates an exploration of users’ ongoing perceptions of the predictability of their technology interaction processes.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":"8 1","pages":"5-41"},"PeriodicalIF":2.1,"publicationDate":"2011-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84177479","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research, conducted in the context of computer professionals, examined the effects of workload on three work outcomes – namely, work exhaustion, job satisfaction, and turnover intention. Data collected from a questionnaire survey were used to test the relationships proposed in this research. The results showed that (a) workload was positively related to work exhaustion, job satisfaction and turnover intention; (b) work exhaustion was positively related to turnover intention and negatively related to job satisfaction, and (c) job satisfaction was negatively related to turnover intention. The contribution of this research is that it shows how workload affects turnover intention, depending on the mediating effects of work exhaustion and job satisfaction. The paper discussed the implications of results for research and practice.
{"title":"Computer Professionals and Their Perceived Workload","authors":"P. Lee","doi":"10.3127/ajis.v17i1.629","DOIUrl":"https://doi.org/10.3127/ajis.v17i1.629","url":null,"abstract":"This research, conducted in the context of computer professionals, examined the effects of workload on three work outcomes – namely, work exhaustion, job satisfaction, and turnover intention. Data collected from a questionnaire survey were used to test the relationships proposed in this research. The results showed that (a) workload was positively related to work exhaustion, job satisfaction and turnover intention; (b) work exhaustion was positively related to turnover intention and negatively related to job satisfaction, and (c) job satisfaction was negatively related to turnover intention. The contribution of this research is that it shows how workload affects turnover intention, depending on the mediating effects of work exhaustion and job satisfaction. The paper discussed the implications of results for research and practice.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":"76 1","pages":""},"PeriodicalIF":2.1,"publicationDate":"2011-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80943549","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Autotelic Personality represents an important individual construct in flow theory yet little is known about its underlying dimensions. Csikszentmihalyi (1988) suggested that the higher the autotelic nature of an individual, the more likely for him/her to experience flow. This study explores autotelic personality, its underlying dimensions and its relationship with perceived playfulness in the context of Mobile Information and Entertainment Services (MIES). This study found Autotelic Personality to be an important quality in order for users to experience perceived playfulness in the MIES context. Several underlying dimensions of Autotelic Personality were identified, including personal innovativeness, self efficacy and control.
{"title":"DIMENSIONS OF AUTOTELIC PERSONALITY AND THEIR EFFECTS ON PERCEIVED PLAYFULNESS IN THE CONTEXT OF MOBILE INFORMATION AND ENTERTAINMENT SERVICES","authors":"F. Tan, Jacky P. C. Chou","doi":"10.3127/AJIS.V17I1.527","DOIUrl":"https://doi.org/10.3127/AJIS.V17I1.527","url":null,"abstract":"Autotelic Personality represents an important individual construct in flow theory yet little is known about its underlying dimensions. Csikszentmihalyi (1988) suggested that the higher the autotelic nature of an individual, the more likely for him/her to experience flow. This study explores autotelic personality, its underlying dimensions and its relationship with perceived playfulness in the context of Mobile Information and Entertainment Services (MIES). This study found Autotelic Personality to be an important quality in order for users to experience perceived playfulness in the MIES context. Several underlying dimensions of Autotelic Personality were identified, including personal innovativeness, self efficacy and control.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":"1 1","pages":""},"PeriodicalIF":2.1,"publicationDate":"2011-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91027483","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Using scenario-based experiments we examine how users’ perceptions of online store quality and trustworthiness are affected by their attribution of website flaws. The attribution of online store website flaws can be internal (i.e., an action taken by the online store's site developer) or external (i.e., an action taken on the part of the site’s service provider) to the website. Perceived quality of the online store was found to be lower for users who attributed the flaws to internal factors. Findings also showed that the presence of a flaw, regardless of whether it was attributed to an internal or external condition, negatively affected the users’ level of trust in the website
{"title":"Effect of Presentation Flaw Attribution on Website Quality, Trust, and Abandonment","authors":"A. Everard, Scott McCoy","doi":"10.3127/AJIS.V16I2.516","DOIUrl":"https://doi.org/10.3127/AJIS.V16I2.516","url":null,"abstract":"Using scenario-based experiments we examine how users’ perceptions of online store quality and trustworthiness are affected by their attribution of website flaws. The attribution of online store website flaws can be internal (i.e., an action taken by the online store's site developer) or external (i.e., an action taken on the part of the site’s service provider) to the website. Perceived quality of the online store was found to be lower for users who attributed the flaws to internal factors. Findings also showed that the presence of a flaw, regardless of whether it was attributed to an internal or external condition, negatively affected the users’ level of trust in the website","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":"604 1","pages":""},"PeriodicalIF":2.1,"publicationDate":"2010-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77624379","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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