This paper reports on a study exploring social media adoption and use by twelve small businesses. Results indicate that Facebook is the dominant platform used and it can provide small businesses with a virtually cost free and easy way to reach customers. Businesses reported immediate results from using Facebook; customers arrived in store after seeing Facebook posts. Participants felt there were minimal risks involved and none had experienced negative feedback or inappropriate posts. Most felt that using Facebook increased their competitive advantage due to their enhanced online profile. Despite some effort to engage customers, business to consumer transfer of information is the primary function of the Facebook pages studied. Page owners report limited training for and analysis of their Facebook activities. This indicates a need for further research in the small business context, focused on approaches to boosting customer interaction, to realize the full potential of Facebook engagement.
{"title":"'I just saw this on Facebook, I need it now': Exploring Small Business use of Facebook","authors":"Naomi Augar, John Zeleznikov","doi":"10.3127/AJIS.V18I3.1094","DOIUrl":"https://doi.org/10.3127/AJIS.V18I3.1094","url":null,"abstract":"This paper reports on a study exploring social media adoption and use by twelve small businesses. Results indicate that Facebook is the dominant platform used and it can provide small businesses with a virtually cost free and easy way to reach customers. Businesses reported immediate results from using Facebook; customers arrived in store after seeing Facebook posts. Participants felt there were minimal risks involved and none had experienced negative feedback or inappropriate posts. Most felt that using Facebook increased their competitive advantage due to their enhanced online profile. Despite some effort to engage customers, business to consumer transfer of information is the primary function of the Facebook pages studied. Page owners report limited training for and analysis of their Facebook activities. This indicates a need for further research in the small business context, focused on approaches to boosting customer interaction, to realize the full potential of Facebook engagement.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":"1 1","pages":"33"},"PeriodicalIF":2.1,"publicationDate":"2014-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76353363","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In recent years the proliferation of a new technological evolution has aroused great interest from science and prac¬tice: social media. Subsuming different types of online applications where users can create, edit and share con¬tent, social media enables new forms of interaction with others. Organisations already recognise its relevance and start leveraging on it. Furthermore, organisations identify the role of service innovation as one major driver for economic growth and competitive advantage. Nevertheless, although social media affords organisations to interact with their customers, the potential for utilising it for improving their service innovation activities is al¬most unexploited yet. Therefore, this paper aims at providing a framework for supporting the use of social media affordances for service innovation. Its applicability is tested in the domain “government”. Based on theoretical constructs a conceptual analysis is presented, tested in a specific domain and supplemented by potential future research and implications for theory and practice.
{"title":"Aligning Capabilities and Social Media Affordances for Open Innovation in Governments","authors":"Andrea Malsbender, S. Hofmann, J. Becker","doi":"10.3127/AJIS.V18I3.1100","DOIUrl":"https://doi.org/10.3127/AJIS.V18I3.1100","url":null,"abstract":"In recent years the proliferation of a new technological evolution has aroused great interest from science and prac¬tice: social media. Subsuming different types of online applications where users can create, edit and share con¬tent, social media enables new forms of interaction with others. Organisations already recognise its relevance and start leveraging on it. Furthermore, organisations identify the role of service innovation as one major driver for economic growth and competitive advantage. Nevertheless, although social media affords organisations to interact with their customers, the potential for utilising it for improving their service innovation activities is al¬most unexploited yet. Therefore, this paper aims at providing a framework for supporting the use of social media affordances for service innovation. Its applicability is tested in the domain “government”. Based on theoretical constructs a conceptual analysis is presented, tested in a specific domain and supplemented by potential future research and implications for theory and practice.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":"45 9 1","pages":"147"},"PeriodicalIF":2.1,"publicationDate":"2014-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73000235","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A. Murphy, H. Farley, M. Lane, Abdul Hafeez-Baig, B. Carter
Recent developments in mobile technologies have provided unique opportunities for learning and teaching. This paper reports on recent research undertaken at a regional Australian university in order to understand how higher education students are using mobile devices to support their learning. A survey instrument was developed and deployed and the data collected analysed quantitatively. Upon analysis, these data demonstrate that students are predominantly using laptop computers to support their learning, but their use of smart phones and tablets are also used for a number of specific learning activities. Further analysis indicates that in spite of the limitations in the formal university infrastructure, many students would like to use their mobile devices for formal learning as well as informal learning.
{"title":"Mobile learning anytime, anywhere: What are our students doing?","authors":"A. Murphy, H. Farley, M. Lane, Abdul Hafeez-Baig, B. Carter","doi":"10.3127/AJIS.V18I3.1098","DOIUrl":"https://doi.org/10.3127/AJIS.V18I3.1098","url":null,"abstract":"Recent developments in mobile technologies have provided unique opportunities for learning and teaching. This paper reports on recent research undertaken at a regional Australian university in order to understand how higher education students are using mobile devices to support their learning. A survey instrument was developed and deployed and the data collected analysed quantitatively. Upon analysis, these data demonstrate that students are predominantly using laptop computers to support their learning, but their use of smart phones and tablets are also used for a number of specific learning activities. Further analysis indicates that in spite of the limitations in the formal university infrastructure, many students would like to use their mobile devices for formal learning as well as informal learning.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":"36 1","pages":"126"},"PeriodicalIF":2.1,"publicationDate":"2014-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81933090","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research contributes to the body of knowledge in information systems development (ISD) with an empirical investigation in form of a case study that demonstrates the positive impact of the agile development and project management method Scrum on information systems and software development productivity and it provides a useful operationalization of the concept through seven identified indicators for productivity. Despite the fact that the case unit had challenges with the use of Scrum, the indicators identified the areas where the company had managed to exploit the potential of Scrum and its practices with regard to increasing productivity. The research results are discussed both with regard to the existing Scrum literature as well as to complex adaptive systems (CAS) as a foundation for ISD and agile development.
{"title":"The Perceived Impact of the Agile Development and Project Management Method Scrum on Information Systems and Software Development Productivity","authors":"K. Kautz, T. Johansen, Andreas Uldahl","doi":"10.3127/AJIS.V18I3.1095","DOIUrl":"https://doi.org/10.3127/AJIS.V18I3.1095","url":null,"abstract":"This research contributes to the body of knowledge in information systems development (ISD) with an empirical investigation in form of a case study that demonstrates the positive impact of the agile development and project management method Scrum on information systems and software development productivity and it provides a useful operationalization of the concept through seven identified indicators for productivity. Despite the fact that the case unit had challenges with the use of Scrum, the indicators identified the areas where the company had managed to exploit the potential of Scrum and its practices with regard to increasing productivity. The research results are discussed both with regard to the existing Scrum literature as well as to complex adaptive systems (CAS) as a foundation for ISD and agile development.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":"91 1","pages":"35"},"PeriodicalIF":2.1,"publicationDate":"2014-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75821792","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A. Chatfield, Vivian Najem Shlemoon, Wilbur Redublado, Gary Darbyshire
Globally, virtual teams (VT) as ICT-enabled emergent network organisation forms have gained international validity by innovative organisations, with a corresponding surge of interest in understanding how organisations can leverage VT to create business value. Despite growing deliberations in VT literature on managing VT, tasks and outcomes, however, creating business value through VT remains an unresolved theoretical and pragmatic conundrum. A review of prior relevant literature is essential to advancing knowledge. The paucity of published review articles seems to have impeded the field’s accumulation of VT knowledge. This research, therefore, reviews the current literature on case studies of VT to address the question: What are organisational challenges in creating business value through VT in the organisation? The key challenges found in the literature are effective communication, knowledge sharing, trust, and interpersonal skills in the new virtual boundary-less environment. Drawing on the IT business value model, we also discuss their resource-based implications.
{"title":"Creating Value through Virtual Teams: A Current Literature Review","authors":"A. Chatfield, Vivian Najem Shlemoon, Wilbur Redublado, Gary Darbyshire","doi":"10.3127/AJIS.V18I3.1104","DOIUrl":"https://doi.org/10.3127/AJIS.V18I3.1104","url":null,"abstract":"Globally, virtual teams (VT) as ICT-enabled emergent network organisation forms have gained international validity by innovative organisations, with a corresponding surge of interest in understanding how organisations can leverage VT to create business value. Despite growing deliberations in VT literature on managing VT, tasks and outcomes, however, creating business value through VT remains an unresolved theoretical and pragmatic conundrum. A review of prior relevant literature is essential to advancing knowledge. The paucity of published review articles seems to have impeded the field’s accumulation of VT knowledge. This research, therefore, reviews the current literature on case studies of VT to address the question: What are organisational challenges in creating business value through VT in the organisation? The key challenges found in the literature are effective communication, knowledge sharing, trust, and interpersonal skills in the new virtual boundary-less environment. Drawing on the IT business value model, we also discuss their resource-based implications.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":"1 1","pages":"156"},"PeriodicalIF":2.1,"publicationDate":"2014-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89592221","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Business process outsourcing (BPO) in enterprise content management (ECM) is a growing though immature market. BPO in ECM focuses on pursuing market transactions in the process of managing all types of content being used in organizations. However, inadequate sourcing decisions lead to organizational sensitive content exposure, high transaction cost, poor outsourcer performance, low flexibility. ECM BPO in general is rarely discussed in the literature and no discussion was found on decision making strategies in ECM BPO. In this paper, we present a decision making model for ECM BPO that will fill the literature gap and guide industry practitioners with ECM sourcing decision making strategies. Our proposed decision making model includes two parts. Part one is an ECM functional framework that shows what functionality component or functionality combinations can be outsourced. Part two is a decision making model that provides guidance for decision making in ECM BPO. We apply the model in two case studies, and the results indicate that the model can guide the sourcing decision making process for organizations, and determine the factors when considering sourcing alternatives in ECM.
{"title":"Decision Making Model for Business Process Outsourcing of Enterprise Content Management","authors":"Zhuojun Yi, Dongming Xu","doi":"10.3127/AJIS.V18I1.799","DOIUrl":"https://doi.org/10.3127/AJIS.V18I1.799","url":null,"abstract":"Business process outsourcing (BPO) in enterprise content management (ECM) is a growing though immature market. BPO in ECM focuses on pursuing market transactions in the process of managing all types of content being used in organizations. However, inadequate sourcing decisions lead to organizational sensitive content exposure, high transaction cost, poor outsourcer performance, low flexibility. ECM BPO in general is rarely discussed in the literature and no discussion was found on decision making strategies in ECM BPO. In this paper, we present a decision making model for ECM BPO that will fill the literature gap and guide industry practitioners with ECM sourcing decision making strategies. Our proposed decision making model includes two parts. Part one is an ECM functional framework that shows what functionality component or functionality combinations can be outsourced. Part two is a decision making model that provides guidance for decision making in ECM BPO. We apply the model in two case studies, and the results indicate that the model can guide the sourcing decision making process for organizations, and determine the factors when considering sourcing alternatives in ECM.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":"206 1","pages":"5-26"},"PeriodicalIF":2.1,"publicationDate":"2013-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77060042","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article describes the use of historical methods in information systems research and provides a practical example of how this technique was used in a recent research project. Though the information systems researcher already has a rich cornucopia of research methods to choose from, historical research has the power to offer insights over and above those provided by other techniques. The researcher is forced to step away from a narrow focus on the research question in order to examine the “big picture”. This big picture approach means that recurring patterns are identified providing a broad set of findings that are applicable in many different settings. However the flip side is that historical research can have a lack of focus and does not always offer immediate answers to specific research questions. This paper provides guidelines for the use of historical methods by information systems researchers by demonstrating how the seven step approach developed by Mason, McKenney and Copeland was applied to an historical research study which explored the relationship between ICTs and regional development in New Zealand between 1985 and 2005. This research reveals the value of historical research for information systems researchers by showing the effects of long term social trends on ICT use. It also highlights some of the pitfalls that potential users of historical research need to be aware of such as gaps in the data trail and the questionable credibility of some historic records.
{"title":"Using Historical Methods in Information Systems: A Primer for Researchers","authors":"J. Toland, P. Yoong","doi":"10.3127/AJIS.V18I1.798","DOIUrl":"https://doi.org/10.3127/AJIS.V18I1.798","url":null,"abstract":"This article describes the use of historical methods in information systems research and provides a practical example of how this technique was used in a recent research project. Though the information systems researcher already has a rich cornucopia of research methods to choose from, historical research has the power to offer insights over and above those provided by other techniques. The researcher is forced to step away from a narrow focus on the research question in order to examine the “big picture”. This big picture approach means that recurring patterns are identified providing a broad set of findings that are applicable in many different settings. However the flip side is that historical research can have a lack of focus and does not always offer immediate answers to specific research questions. \u0000 \u0000This paper provides guidelines for the use of historical methods by information systems researchers by demonstrating how the seven step approach developed by Mason, McKenney and Copeland was applied to an historical research study which explored the relationship between ICTs and regional development in New Zealand between 1985 and 2005. This research reveals the value of historical research for information systems researchers by showing the effects of long term social trends on ICT use. It also highlights some of the pitfalls that potential users of historical research need to be aware of such as gaps in the data trail and the questionable credibility of some historic records.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":"180 1","pages":""},"PeriodicalIF":2.1,"publicationDate":"2013-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85003890","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The past decade has seen enormous changes in the availability, use, and application of information systems. Information systems are no longer the preserve of business and the corporation but have become a routine part of everyday life. The purpose of this paper is to explore the extent to which the increased diversity in application and use of information systems in the past decade has been reflected in increased diversity of the publications of three key journals of three continents – North America, Europe, and Australasia. The paper contributes to the debate on research diversity in Information Systems in three ways. Firstly, it describes four key underpinning dimensions for understanding Information Systems (IS) research diversity in the information age. Secondly, it details the results of a content analysis which examines the trends in research and methodological diversity within the journals MIS Quarterly (MISQ), European Journal of Information Systems (EJIS) and the Australasian Journal of Information Systems (AJIS) during the years 2001-2010. Finally, the paper reflects on diversity within these journals and discusses the findings in relation to both exogenous and endogenous pressures on the discipline more broadly.
{"title":"Charting diversity and change in IS publications: A tri-continental journal analysis","authors":"S. Keller, D. Coulthard","doi":"10.3127/AJIS.V18I1.832","DOIUrl":"https://doi.org/10.3127/AJIS.V18I1.832","url":null,"abstract":"The past decade has seen enormous changes in the availability, use, and application of information systems. Information systems are no longer the preserve of business and the corporation but have become a routine part of everyday life. The purpose of this paper is to explore the extent to which the increased diversity in application and use of information systems in the past decade has been reflected in increased diversity of the publications of three key journals of three continents – North America, Europe, and Australasia. The paper contributes to the debate on research diversity in Information Systems in three ways. Firstly, it describes four key underpinning dimensions for understanding Information Systems (IS) research diversity in the information age. Secondly, it details the results of a content analysis which examines the trends in research and methodological diversity within the journals MIS Quarterly (MISQ), European Journal of Information Systems (EJIS) and the Australasian Journal of Information Systems (AJIS) during the years 2001-2010. Finally, the paper reflects on diversity within these journals and discusses the findings in relation to both exogenous and endogenous pressures on the discipline more broadly.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":"14 1","pages":"5-35"},"PeriodicalIF":2.1,"publicationDate":"2013-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79528259","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Rapid developments in ICT are extending and transforming the ways public services are delivered to citizens. The area of public healthcare has always been viewed as particularly as information intensive. This phenomenon is made more complex by rapid changes and continual increases in technological capability as well as increasing demands for new functions by users. Therefore, when conducting research in this area it is essential to take a holistic approach that integrates the latest ICT tools and processes with the needs of individuals. Q methodology is a research design that provides a foundation for the systematic study of subjectivity. The use of Q in the dynamic health context, we propose, is appropriate as a way of fostering deeper understandings of online public health phenomena. This paper reports on the results of a subjective study of the usefulness and usability of online public health information systems. The study used Q-methodology to investigate the perceptions of an Australian palliative care website with a group of available potential users of the website, which was composed of medical practitioners and students, and the general public, mostly from the computer-literate academic community. The most significant finding of this subjective study of internet-literate participants’ perceptions towards online palliative care is the recognition of four groups: interactive, superficial, medical and service.
{"title":"Australian Online Public Information Systems:An Evaluative Study of an Evolving Public Health Website","authors":"H. Hasan, Joseph A. Meloche, Sumayya Banna","doi":"10.3127/AJIS.V17I2.526","DOIUrl":"https://doi.org/10.3127/AJIS.V17I2.526","url":null,"abstract":"Rapid developments in ICT are extending and transforming the ways public services are delivered to citizens. The area of public healthcare has always been viewed as particularly as information intensive. This phenomenon is made more complex by rapid changes and continual increases in technological capability as well as increasing demands for new functions by users. Therefore, when conducting research in this area it is essential to take a holistic approach that integrates the latest ICT tools and processes with the needs of individuals. Q methodology is a research design that provides a foundation for the systematic study of subjectivity. The use of Q in the dynamic health context, we propose, is appropriate as a way of fostering deeper understandings of online public health phenomena. \u0000This paper reports on the results of a subjective study of the usefulness and usability of online public health information systems. The study used Q-methodology to investigate the perceptions of an Australian palliative care website with a group of available potential users of the website, which was composed of medical practitioners and students, and the general public, mostly from the computer-literate academic community. The most significant finding of this subjective study of internet-literate participants’ perceptions towards online palliative care is the recognition of four groups: interactive, superficial, medical and service.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":"18 2","pages":""},"PeriodicalIF":2.1,"publicationDate":"2012-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.3127/AJIS.V17I2.526","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72429723","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this special issue, we adopt Van Maanen's (1979: 520) definition of qualitative research as an umbrella term to cover an “array of interpretive techniques that can describe, decode, translate, and otherwise come to terms with the meaning, not the frequency, of certain more or less naturally occurring phenomena in the social world”.
{"title":"Qualitative Methods in IS/IT Research: Issues, Contributions and Challenges ? Forward","authors":"W. Bandara, W. Fernández, Bruce Rowlands","doi":"10.3127/AJIS.V17I2.784","DOIUrl":"https://doi.org/10.3127/AJIS.V17I2.784","url":null,"abstract":"In this special issue, we adopt Van Maanen's (1979: 520) definition of qualitative research as an umbrella term to cover an “array of interpretive techniques that can describe, decode, translate, and otherwise come to terms with the meaning, not the frequency, of certain more or less naturally occurring phenomena in the social world”.","PeriodicalId":45261,"journal":{"name":"Australasian Journal of Information Systems","volume":"27 1","pages":""},"PeriodicalIF":2.1,"publicationDate":"2012-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83301433","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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