Pub Date : 2023-02-28DOI: 10.1108/vjikms-09-2022-0298
P. Kumari, Aman Kumar
Purpose This study aims to examine the effect of usage, value, tradition, risk, compatibility and complexity barriers on user resistance to mobile bookkeeping applications. Furthermore, it also explores how the relationship between these barriers and user resistance is mediated by technostress. Finally, the authors analysed the moderating impact of self-efficacy on the mediating effect of technostress between barriers and user resistance. Design/methodology/approach Structured questionnaires were used to obtain data from 325 respondents. A structural equation modelling technique was used to investigate the hypotheses. Findings The findings suggest that usage, risk and tradition barrier has a significantly positive effect on user resistance intention. Also, results suggested that technostress plays an important role in framing customers’ resistance intention. Finally, the mediation effect of technostress between risk barrier and user resistance is higher for users having low levels of self-efficacy compared with users with high levels of self-efficacy. Originality/value The present research enriches the existing literature, especially in the field of mobile bookkeeping applications, user resistance, technostress and innovation resistance theory. It would help bookkeeping application developers design their apps, keeping the major user barriers in mind.
{"title":"Investigating the dark side of mobile bookkeeping applications: a moderated-mediation approach","authors":"P. Kumari, Aman Kumar","doi":"10.1108/vjikms-09-2022-0298","DOIUrl":"https://doi.org/10.1108/vjikms-09-2022-0298","url":null,"abstract":"\u0000Purpose\u0000This study aims to examine the effect of usage, value, tradition, risk, compatibility and complexity barriers on user resistance to mobile bookkeeping applications. Furthermore, it also explores how the relationship between these barriers and user resistance is mediated by technostress. Finally, the authors analysed the moderating impact of self-efficacy on the mediating effect of technostress between barriers and user resistance.\u0000\u0000\u0000Design/methodology/approach\u0000Structured questionnaires were used to obtain data from 325 respondents. A structural equation modelling technique was used to investigate the hypotheses.\u0000\u0000\u0000Findings\u0000The findings suggest that usage, risk and tradition barrier has a significantly positive effect on user resistance intention. Also, results suggested that technostress plays an important role in framing customers’ resistance intention. Finally, the mediation effect of technostress between risk barrier and user resistance is higher for users having low levels of self-efficacy compared with users with high levels of self-efficacy.\u0000\u0000\u0000Originality/value\u0000The present research enriches the existing literature, especially in the field of mobile bookkeeping applications, user resistance, technostress and innovation resistance theory. It would help bookkeeping application developers design their apps, keeping the major user barriers in mind.\u0000","PeriodicalId":45590,"journal":{"name":"VINE Journal of Information and Knowledge Management Systems","volume":"1 1","pages":""},"PeriodicalIF":2.8,"publicationDate":"2023-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"62455140","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-28DOI: 10.1108/vjikms-09-2022-0312
Cheng Gong, V. Ribière
Purpose The purpose of this paper is to clarify the conceptual confusion in the extant literature about organizational agility and explore its role in different relationships in the context of digital transformation. Design/methodology/approach An integrative review of the relevant literature on agility was conducted. The literature on organizational agility and other variables in recent quantitative research was also examined to explore its role in different relationships. Findings Organizational agility is the ability to quickly respond and proactively embrace unanticipated changes in dynamic environments through effective resource reconfiguration and rapid decision-making. The role of organizational agility in achieving digital transformation has not been addressed from a holistic conceptual perspective. This paper addresses that gap and proposes that organizational agility is the underlying mechanism for an organization to fully use and engage its workforce, operation and network in the process of digital transformation. Research limitations/implications This research is an integrative review of the existing literature on the concept of agility and its relationships. The next phase of research needed for theory building will be the operationalization of constructs. Practical implications Organizations should strive to strategically develop both the reactivity and proactivity sides of organizational agility in achieving digital transformation that involves fundamental changes at different levels of the organization. Originality This paper explores the role of organizational agility in digital transformation through an integrative review of the relevant literature.
{"title":"Understanding the role of organizational agility in the context of digital transformation: an integrative literature review","authors":"Cheng Gong, V. Ribière","doi":"10.1108/vjikms-09-2022-0312","DOIUrl":"https://doi.org/10.1108/vjikms-09-2022-0312","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to clarify the conceptual confusion in the extant literature about organizational agility and explore its role in different relationships in the context of digital transformation.\u0000\u0000\u0000Design/methodology/approach\u0000An integrative review of the relevant literature on agility was conducted. The literature on organizational agility and other variables in recent quantitative research was also examined to explore its role in different relationships.\u0000\u0000\u0000Findings\u0000Organizational agility is the ability to quickly respond and proactively embrace unanticipated changes in dynamic environments through effective resource reconfiguration and rapid decision-making. The role of organizational agility in achieving digital transformation has not been addressed from a holistic conceptual perspective. This paper addresses that gap and proposes that organizational agility is the underlying mechanism for an organization to fully use and engage its workforce, operation and network in the process of digital transformation.\u0000\u0000\u0000Research limitations/implications\u0000This research is an integrative review of the existing literature on the concept of agility and its relationships. The next phase of research needed for theory building will be the operationalization of constructs.\u0000\u0000\u0000Practical implications\u0000Organizations should strive to strategically develop both the reactivity and proactivity sides of organizational agility in achieving digital transformation that involves fundamental changes at different levels of the organization.\u0000\u0000\u0000Originality\u0000This paper explores the role of organizational agility in digital transformation through an integrative review of the relevant literature.\u0000","PeriodicalId":45590,"journal":{"name":"VINE Journal of Information and Knowledge Management Systems","volume":" ","pages":""},"PeriodicalIF":2.8,"publicationDate":"2023-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47352228","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-28DOI: 10.1108/vjikms-06-2022-0211
Fei Hui Lim, Nurhidayah Bahar, S. N. Wahab, Muhammad Iskandar Hamzah
Purpose This paper aims to investigate the motivational drivers for knowledge sharing (KS) through the application of mobile social networking (MSN) and their influence on employee productivity in the Malaysian construction industry. Design/methodology/approach The data was collected by distributing a self-administered questionnaire among employees working in the construction industry. A total of 250 questionnaires were collected and analysed using partial least squares structural equation modeling. This study used a variety of analysis methodologies including correlation analysis, reliability and validity testing, as well as a structural model in evaluating the relationships between KS, motivational factors and influence on productivity. Findings The empirical results of this study reveal that utilitarian motivation is positively related to internal and external KS. Similarly, internal and external KS have a positive influence on productivity, while internal and external hedonic motivation does not show any significant relationship with productivity. Research limitations/implications Considering the paucity of evidence regarding the determinants of KS motivational drives on employee productivity in the Malaysian construction industry, this study enriches the social cognitive theory-based literature on KS. Practical implications This study provides some insights to the players in the construction industry in implementing the most appropriate KS promotion strategies that could potentially influence employee productivity. Organisations in the construction industry that place great emphasis on utilitarian motivation including competency, reward and incentives are more likely to have a better influence on KS and, in turn, positively impact employee productivity. Originality/value This study meaningfully contributes to enhancing the understanding of the motivational drivers for sharing knowledge on MSN and its influence on productivity. The findings of this study potentially assist construction practitioners in developing a holistic blueprint for managing their KS towards improving the overall productivity of their employees.
{"title":"Knowledge sharing on mobile social networking: motivational drivers and influence on productivity","authors":"Fei Hui Lim, Nurhidayah Bahar, S. N. Wahab, Muhammad Iskandar Hamzah","doi":"10.1108/vjikms-06-2022-0211","DOIUrl":"https://doi.org/10.1108/vjikms-06-2022-0211","url":null,"abstract":"\u0000Purpose\u0000This paper aims to investigate the motivational drivers for knowledge sharing (KS) through the application of mobile social networking (MSN) and their influence on employee productivity in the Malaysian construction industry.\u0000\u0000\u0000Design/methodology/approach\u0000The data was collected by distributing a self-administered questionnaire among employees working in the construction industry. A total of 250 questionnaires were collected and analysed using partial least squares structural equation modeling. This study used a variety of analysis methodologies including correlation analysis, reliability and validity testing, as well as a structural model in evaluating the relationships between KS, motivational factors and influence on productivity.\u0000\u0000\u0000Findings\u0000The empirical results of this study reveal that utilitarian motivation is positively related to internal and external KS. Similarly, internal and external KS have a positive influence on productivity, while internal and external hedonic motivation does not show any significant relationship with productivity.\u0000\u0000\u0000Research limitations/implications\u0000Considering the paucity of evidence regarding the determinants of KS motivational drives on employee productivity in the Malaysian construction industry, this study enriches the social cognitive theory-based literature on KS.\u0000\u0000\u0000Practical implications\u0000This study provides some insights to the players in the construction industry in implementing the most appropriate KS promotion strategies that could potentially influence employee productivity. Organisations in the construction industry that place great emphasis on utilitarian motivation including competency, reward and incentives are more likely to have a better influence on KS and, in turn, positively impact employee productivity.\u0000\u0000\u0000Originality/value\u0000This study meaningfully contributes to enhancing the understanding of the motivational drivers for sharing knowledge on MSN and its influence on productivity. The findings of this study potentially assist construction practitioners in developing a holistic blueprint for managing their KS towards improving the overall productivity of their employees.\u0000","PeriodicalId":45590,"journal":{"name":"VINE Journal of Information and Knowledge Management Systems","volume":" ","pages":""},"PeriodicalIF":2.8,"publicationDate":"2023-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47468316","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose Project delivery organizations (PDO) have to develop competitive advantage against new entrants. This study aims to explore the knowledge conversion transactions proposed by Nonaka and Takeuchi (1995) in project phases through the interplay of dynamic and operational capabilities. This study is based on a case study for a PDO in the engineering industry. Design/methodology/approach This study proposes a model of dynamics between the constructs, and its illustration with a case study of a PDO. The research extends the socialization, externalization, combination and internalization (SECI) model of knowledge management (KM). Findings This study provides an overview of existing research related to the constructs like applicability of operational and dynamic capabilities, knowledge configuration and knowledge management processes to individual projects delivered by a PDO for its clients. Further, this study provides an overview of the knowledge configuration adopted by an organization and how it helps to build the competitive advantage of an organization. Research limitations/implications This study proposes a model for applying the constructs to each of the phases of a project. It then illustrates the knowledge value chain in a PDO in the field of engineering projects with detailed insights into the steps of sensing, seizing and sharing knowledge across the project life cycle. Practical implications Project-based firms can use the learnings and create their own SECI model linking the conceptual model of KM and PDO and KM value chain. Social implications In social projects implementation, this conceptual model and process will be helpful in building efficiency and effectiveness. Originality/value This case study presents the knowledge value chain in a PDO in the field of engineering projects with detailed insights into the steps of sensing, seizing and sharing knowledge across the project life cycle.
{"title":"The interplay of knowledge management, operational and dynamic capabilities in project phases","authors":"Prashant Salwan, Atul Patankar, Bhaskar Shandilya, Srinivasan Iyengar, Meghwant Singh Thakur","doi":"10.1108/vjikms-09-2022-0297","DOIUrl":"https://doi.org/10.1108/vjikms-09-2022-0297","url":null,"abstract":"\u0000Purpose\u0000Project delivery organizations (PDO) have to develop competitive advantage against new entrants. This study aims to explore the knowledge conversion transactions proposed by Nonaka and Takeuchi (1995) in project phases through the interplay of dynamic and operational capabilities. This study is based on a case study for a PDO in the engineering industry.\u0000\u0000\u0000Design/methodology/approach\u0000This study proposes a model of dynamics between the constructs, and its illustration with a case study of a PDO. The research extends the socialization, externalization, combination and internalization (SECI) model of knowledge management (KM).\u0000\u0000\u0000Findings\u0000This study provides an overview of existing research related to the constructs like applicability of operational and dynamic capabilities, knowledge configuration and knowledge management processes to individual projects delivered by a PDO for its clients. Further, this study provides an overview of the knowledge configuration adopted by an organization and how it helps to build the competitive advantage of an organization.\u0000\u0000\u0000Research limitations/implications\u0000This study proposes a model for applying the constructs to each of the phases of a project. It then illustrates the knowledge value chain in a PDO in the field of engineering projects with detailed insights into the steps of sensing, seizing and sharing knowledge across the project life cycle.\u0000\u0000\u0000Practical implications\u0000Project-based firms can use the learnings and create their own SECI model linking the conceptual model of KM and PDO and KM value chain.\u0000\u0000\u0000Social implications\u0000In social projects implementation, this conceptual model and process will be helpful in building efficiency and effectiveness.\u0000\u0000\u0000Originality/value\u0000This case study presents the knowledge value chain in a PDO in the field of engineering projects with detailed insights into the steps of sensing, seizing and sharing knowledge across the project life cycle.\u0000","PeriodicalId":45590,"journal":{"name":"VINE Journal of Information and Knowledge Management Systems","volume":" ","pages":""},"PeriodicalIF":2.8,"publicationDate":"2023-02-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44829590","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-07DOI: 10.1108/vjikms-06-2022-0206
Farzad Sabetzadeh, Yanzi Chen
Purpose This study aims to examine the impact of different subtypes of trust on the willingness of companies to share knowledge. To measure improvement in work performance, three perspectives of interpersonal trust, institution-based trust and their combined effect on fostering trust are examined. Design/methodology/approach A comparative analysis and quantitative measurement are used in this study (with a sample size of 147) to determine which knowledge-sharing channels need to be established to increase effectiveness and efficiency. Findings This study found that both interpersonal and institutional trust can positively influence employees' willingness to share personal knowledge. Despite this, the combination of these two types of trust cannot outperform the scenarios in which one type of trust can reach its maximum. As a result of institutional trust, trustees are more likely to trust others when they feel protected. Research limitations/implications Trust may take on multiple dimensions in different business contexts and industries. In this study, the limited sample size and domain may only reveal some of these aspects of trust, which may not be representative of other contexts. Originality/value Few researchers have examined the degree of trust and its impact on knowledge dissemination using relevant parameters. Their focus is solely on the interaction between interpersonal trust and knowledge sharing. As a result of this study, the concept of “trust” was quantified, with more tangible metrics to provide better estimates when assessed in different business contexts.
{"title":"An investigation of the impact of interpersonal and institutional trust on knowledge sharing in companies: invisible hands for knowledge sharing","authors":"Farzad Sabetzadeh, Yanzi Chen","doi":"10.1108/vjikms-06-2022-0206","DOIUrl":"https://doi.org/10.1108/vjikms-06-2022-0206","url":null,"abstract":"\u0000Purpose\u0000This study aims to examine the impact of different subtypes of trust on the willingness of companies to share knowledge. To measure improvement in work performance, three perspectives of interpersonal trust, institution-based trust and their combined effect on fostering trust are examined.\u0000\u0000\u0000Design/methodology/approach\u0000A comparative analysis and quantitative measurement are used in this study (with a sample size of 147) to determine which knowledge-sharing channels need to be established to increase effectiveness and efficiency.\u0000\u0000\u0000Findings\u0000This study found that both interpersonal and institutional trust can positively influence employees' willingness to share personal knowledge. Despite this, the combination of these two types of trust cannot outperform the scenarios in which one type of trust can reach its maximum. As a result of institutional trust, trustees are more likely to trust others when they feel protected.\u0000\u0000\u0000Research limitations/implications\u0000Trust may take on multiple dimensions in different business contexts and industries. In this study, the limited sample size and domain may only reveal some of these aspects of trust, which may not be representative of other contexts.\u0000\u0000\u0000Originality/value\u0000Few researchers have examined the degree of trust and its impact on knowledge dissemination using relevant parameters. Their focus is solely on the interaction between interpersonal trust and knowledge sharing. As a result of this study, the concept of “trust” was quantified, with more tangible metrics to provide better estimates when assessed in different business contexts.\u0000","PeriodicalId":45590,"journal":{"name":"VINE Journal of Information and Knowledge Management Systems","volume":" ","pages":""},"PeriodicalIF":2.8,"publicationDate":"2023-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47270460","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In today's business world, it is essential to have clear and concise ways of measuring the success of an organization. Key Performance Indicators (KPI), Key Results Indicators and OKR are three popular metrics that can help organizations track their progress over time. These measures can be extremely useful for setting goals and measuring the results of an initiative. However, it is important to keep in mind that none of these methods is perfect and can be misleading at times. With that being said, it is important to understand how and when to use each method in order to get the most out of them. Key Performance Indicators (KPIs) are quantifiable measures that gauge a company's performance against a set of targets, objectives, or industry. Key Results Indicators (KRIs) measure the actions and events leading to a result. while Objectives and Key Results (OKRs) are used to measure progress towards goals. Key Incorporated Results (KIRs) are a combination of KPIs, KRIs, and OKRs that provide an overall view of performance. In this research, the researcher has developed main components for applying Key Incorporated Results (KIRs) properly which consists of (Process Auditing-Strategic Alignments analysis-Agile Concept-P3M3 model).
{"title":"“Key Performance Indicators (KPIs), Key Result Indicator (KRIs) and Objectives and Key Results (OKRs)” A New Key Incorporated Results (KIRs) Approach","authors":"","doi":"10.7176/ikm/13-2-01","DOIUrl":"https://doi.org/10.7176/ikm/13-2-01","url":null,"abstract":"In today's business world, it is essential to have clear and concise ways of measuring the success of an organization. Key Performance Indicators (KPI), Key Results Indicators and OKR are three popular metrics that can help organizations track their progress over time. These measures can be extremely useful for setting goals and measuring the results of an initiative. However, it is important to keep in mind that none of these methods is perfect and can be misleading at times. With that being said, it is important to understand how and when to use each method in order to get the most out of them. Key Performance Indicators (KPIs) are quantifiable measures that gauge a company's performance against a set of targets, objectives, or industry. Key Results Indicators (KRIs) measure the actions and events leading to a result. while Objectives and Key Results (OKRs) are used to measure progress towards goals. Key Incorporated Results (KIRs) are a combination of KPIs, KRIs, and OKRs that provide an overall view of performance. In this research, the researcher has developed main components for applying Key Incorporated Results (KIRs) properly which consists of (Process Auditing-Strategic Alignments analysis-Agile Concept-P3M3 model).","PeriodicalId":45590,"journal":{"name":"VINE Journal of Information and Knowledge Management Systems","volume":"620 1","pages":""},"PeriodicalIF":2.8,"publicationDate":"2023-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78967591","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Adoption of Total Productive Maintenance System in Nigerian Agip Oil Company Ltd (Case Study: Kwale Gas Recycling Plant)","authors":"","doi":"10.7176/ikm/13-2-03","DOIUrl":"https://doi.org/10.7176/ikm/13-2-03","url":null,"abstract":"","PeriodicalId":45590,"journal":{"name":"VINE Journal of Information and Knowledge Management Systems","volume":"1 1","pages":""},"PeriodicalIF":2.8,"publicationDate":"2023-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91121052","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Framework for Electronic Document Management in the Implementation of E-Government in Kenya","authors":"","doi":"10.7176/ikm/13-2-02","DOIUrl":"https://doi.org/10.7176/ikm/13-2-02","url":null,"abstract":"","PeriodicalId":45590,"journal":{"name":"VINE Journal of Information and Knowledge Management Systems","volume":"6 1","pages":""},"PeriodicalIF":2.8,"publicationDate":"2023-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75585357","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-31DOI: 10.1108/vjikms-07-2022-0223
Rajaraman Natarajan, J. Kumar
Purpose Knowledge sharing (KS) helps employees learn from errors, but not much research has highlighted how sharing practices develop and take place in networked organizations. This study aims to explore how the professionals in a service triad develop and execute KS practices to learn from error. Design/methodology/approach A case study approach was adopted that focused on professionals working in a US-based company that was part of a health insurance service triad. The organization (“CaseCo”) processed the insurance claims filed by hospitals and doctors. The authors gathered qualitative data by conducting nine focus group discussions (FGDs) among CaseCo’s professionals. The FGDs involved a total of 51 professionals (17 women and 34 men) working in three centres of CaseCo in India. Findings The analyses revealed that error-related knowledge sharing (ERKS) practices emerge in a professional service triad (PST) through a culture of situated learning. They occur in ways that involves the use of repositories on the one hand, and connections between individuals on the other, both within and across the PST’s organizations. Such practices represent a dynamic system of knowledge stocks and flows in the PST. Originality/value To the best of authors’ knowledge, this is the first study that brings to the fore how ERKS practices develop and are executed in a professional organization in a triadic network structure.
{"title":"Knowledge sharing to learn from error: a case study in a professional service triad","authors":"Rajaraman Natarajan, J. Kumar","doi":"10.1108/vjikms-07-2022-0223","DOIUrl":"https://doi.org/10.1108/vjikms-07-2022-0223","url":null,"abstract":"\u0000Purpose\u0000Knowledge sharing (KS) helps employees learn from errors, but not much research has highlighted how sharing practices develop and take place in networked organizations. This study aims to explore how the professionals in a service triad develop and execute KS practices to learn from error.\u0000\u0000\u0000Design/methodology/approach\u0000A case study approach was adopted that focused on professionals working in a US-based company that was part of a health insurance service triad. The organization (“CaseCo”) processed the insurance claims filed by hospitals and doctors. The authors gathered qualitative data by conducting nine focus group discussions (FGDs) among CaseCo’s professionals. The FGDs involved a total of 51 professionals (17 women and 34 men) working in three centres of CaseCo in India.\u0000\u0000\u0000Findings\u0000The analyses revealed that error-related knowledge sharing (ERKS) practices emerge in a professional service triad (PST) through a culture of situated learning. They occur in ways that involves the use of repositories on the one hand, and connections between individuals on the other, both within and across the PST’s organizations. Such practices represent a dynamic system of knowledge stocks and flows in the PST.\u0000\u0000\u0000Originality/value\u0000To the best of authors’ knowledge, this is the first study that brings to the fore how ERKS practices develop and are executed in a professional organization in a triadic network structure.\u0000","PeriodicalId":45590,"journal":{"name":"VINE Journal of Information and Knowledge Management Systems","volume":" ","pages":""},"PeriodicalIF":2.8,"publicationDate":"2023-01-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46773489","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-24DOI: 10.1108/vjikms-09-2022-0289
Quang Huan Ngo, Thanh Tiep Le, Huu Phuc Dang, Bang Nguyen-Viet
Purpose The purpose of this paper is to investigate the relationship between the attitudes, skills and knowledge-based researchers’ competencies (ASK-RC), academic affiliation (AA) and knowledge management (KM) and its effect on promoting the growth of scholarly international publications (SIPs). Design/methodology/approach This research takes a quantitative approach relying on primary data gathered through a questionnaire-based survey. The study’s target population includes lecturers, managers and researchers involved in research activities in educational institutions. To operationalize the research framework, this study used social cognitive theory (SCT) and the academic community served as an empirical field of study. Findings The primary findings of this research are twofold: ASK-RC and AA are positively and statistically significantly associated with SIP; KM moderates the influence of ASK-RC on SIP. Originality/value This research adds to the current body of literature on research productivity by providing new information and empirical evidence on improving research productivity and international publication. Moreover, this research offers a new approach to the existing literature stream by operationalizing an underexplored framework from the lens of SCT. This study explains why scientific research productivity is becoming increasingly important to academia and stakeholders. Because scientific works are motivated by the goal of addressing general socioeconomic and environmental concerns, it is possible to address this concern based on SCT. Therefore, this research offers theoretical and managerial implications that may interest academics, professionals and policymakers.
{"title":"The role of knowledge management in driving academic advancement: empirical examination from the lens of the social cognitive theory","authors":"Quang Huan Ngo, Thanh Tiep Le, Huu Phuc Dang, Bang Nguyen-Viet","doi":"10.1108/vjikms-09-2022-0289","DOIUrl":"https://doi.org/10.1108/vjikms-09-2022-0289","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to investigate the relationship between the attitudes, skills and knowledge-based researchers’ competencies (ASK-RC), academic affiliation (AA) and knowledge management (KM) and its effect on promoting the growth of scholarly international publications (SIPs).\u0000\u0000\u0000Design/methodology/approach\u0000This research takes a quantitative approach relying on primary data gathered through a questionnaire-based survey. The study’s target population includes lecturers, managers and researchers involved in research activities in educational institutions. To operationalize the research framework, this study used social cognitive theory (SCT) and the academic community served as an empirical field of study.\u0000\u0000\u0000Findings\u0000The primary findings of this research are twofold: ASK-RC and AA are positively and statistically significantly associated with SIP; KM moderates the influence of ASK-RC on SIP.\u0000\u0000\u0000Originality/value\u0000This research adds to the current body of literature on research productivity by providing new information and empirical evidence on improving research productivity and international publication. Moreover, this research offers a new approach to the existing literature stream by operationalizing an underexplored framework from the lens of SCT. This study explains why scientific research productivity is becoming increasingly important to academia and stakeholders. Because scientific works are motivated by the goal of addressing general socioeconomic and environmental concerns, it is possible to address this concern based on SCT. Therefore, this research offers theoretical and managerial implications that may interest academics, professionals and policymakers.\u0000","PeriodicalId":45590,"journal":{"name":"VINE Journal of Information and Knowledge Management Systems","volume":" ","pages":""},"PeriodicalIF":2.8,"publicationDate":"2023-01-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45183457","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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