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Tracking CSR Communication Research Within the Chinese Context: A Systematic Literature Review 中国语境下企业社会责任传播追踪研究:系统文献综述
IF 2.8 3区 经济学 Q2 BUSINESS Pub Date : 2023-03-03 DOI: 10.1177/23294884231156508
Chuqing Dong, Baobao Song, Yang Cheng, Qi Zheng
Considering the globalization of corporate social responsibility (CSR), China has become an important and distinctive market for CSR practice and research. Communication, as a fast-growing subfield of CSR research, has made substantial contributions to the theorization of CSR yet has been dominated by Western contexts. To provide a contextualized view of CSR communication, this study systematically examined the 88 articles of CSR communication research published in peer-reviewed journals with a focus on the Chinese context. Findings revealed the unique characteristics of Chinese CSR and the status of Chinese CSR communication literature in terms of publication trend, authorship/institution, RQ/Hypothesis, research topics, research context, theoretical frameworks, and methodological approaches. In addition, this study identified gaps in the current Chinese CSR communication research. It offered directions for future development regarding strengthening conceptual development, innovating methodological approaches, and expanding research topics and scopes.
随着企业社会责任的全球化,中国已成为企业社会责任实践和研究的重要而独特的市场。传播学作为企业社会责任研究的一个快速发展的分支领域,对企业社会责任的理论化做出了重大贡献,但仍处于西方语境的主导地位。为了提供企业社会责任传播的情境化视角,本研究系统地分析了发表在同行评议期刊上的88篇企业社会责任传播研究论文,并以中国情境为重点。研究结果揭示了中国社会责任传播文献在出版趋势、作者/机构、RQ/假说、研究主题、研究背景、理论框架和方法方法等方面的独特特征和现状。此外,本研究还发现了目前中国企业社会责任传播研究的不足。它为今后的发展提出了加强概念发展、创新方法方法、扩大研究课题和范围等方向。
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引用次数: 1
Notes From the Editors: Spotlight on Social Media 编辑注释:聚焦社交媒体
IF 2.8 3区 经济学 Q2 BUSINESS Pub Date : 2023-02-22 DOI: 10.1177/23294884221148615
M. Mayfield, J. Mayfield
This issue of the International Journal of Business Communication brings a new feature to the journal—spotlight issues. Spotlight issues present articles on topics of interest among business communication researchers (based on the number of submissions the journal has received) and stuck a chord with the wider academic community (based on the number of citations these articles have received after online publication). Spotlight issues differ from our special issues in that they emerge from articles accepted by the journal through the standard submission process; special issue articles come to the journal through specific calls for manuscripts on a given topic. Both types of issues have their place in promoting ideas in the field, and we hope to use spotlight issues to bring together manuscripts on both emerging and established topics in business communication. For our first spotlight issue, we present manuscripts on social media and its role in business communication. Social media has made enormous changes in how businesses communicate—with their employees, customers, and the public. These changes have required organizations to rethink communication strategies for dealing with a communication method that has democratized voice (Barry & Wilkinson, 2016; Mayfield & Mayfield, 2019). Social media has also given individuals a platform for positive or negative communications about the organization. In addition, social media has increased the availability and speed of information about organizations to the general public (Cardon & Marshall, 2015; Madsen, 2016). Finally, social media also presents us with ethical issues that we are only beginning to understand and grapple with. Articles in this issue explore how organizations and people have dealt with this new reality. In our first article, Men et al. (2020) examined how organizations can encourage workers to participate in an internal social media platform. Their findings showed that organizations could foster greater employee communication through strategic information use and increased transparency. In turn, these organizational actions have the reward of improving quality relationships among workers. Next, looking at social
这一期的《国际商务传播杂志》为杂志焦点问题带来了一个新特色。《聚焦》杂志发表的文章是商业传播研究者感兴趣的话题(基于期刊收到的投稿数量),并引起了更广泛的学术界的共鸣(基于这些文章在在线发表后被引用的次数)。重点期刊与特刊的不同之处在于,它们是从期刊通过标准投稿程序接受的文章中产生的;特刊文章是通过特定主题的稿件征集而来的。这两种类型的问题在促进该领域的思想方面都有自己的一席之地,我们希望利用焦点问题将商业交流中新兴和既定主题的手稿汇集在一起。在我们的第一期专题中,我们将介绍社交媒体及其在商业沟通中的作用。社交媒体极大地改变了企业与员工、客户和公众的沟通方式。这些变化要求组织重新思考沟通策略,以应对一种使声音民主化的沟通方法(Barry & Wilkinson, 2016;Mayfield & Mayfield, 2019)。社交媒体也为个人提供了一个平台,可以对组织进行正面或负面的交流。此外,社交媒体提高了向公众提供有关组织信息的可用性和速度(Cardon & Marshall, 2015;马德森,2016)。最后,社交媒体也给我们带来了道德问题,我们才刚刚开始理解和努力解决这些问题。本期的文章探讨了组织和个人如何应对这一新的现实。在我们的第一篇文章中,Men等人(2020)研究了组织如何鼓励员工参与内部社交媒体平台。他们的研究结果表明,组织可以通过战略性地使用信息和提高透明度来促进员工之间的沟通。反过来,这些组织行动的回报是提高员工之间的关系质量。接下来,看看社交媒体
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引用次数: 0
Book Review: Getting Along: How to Work with Anyone (Even Difficult People) 书评:如何与人相处(即使是难相处的人)
IF 2.8 3区 经济学 Q2 BUSINESS Pub Date : 2023-02-22 DOI: 10.1177/23294884221148614
D. Macleod
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引用次数: 0
Spotlight on a Thought Leader in Business Communication: François Cooren 聚焦商业沟通的思想领袖:francois Cooren
IF 2.8 3区 经济学 Q2 BUSINESS Pub Date : 2023-02-07 DOI: 10.1177/23294884231154876
J. Clifton
When Jackie and Milton Mayfield, the current editors of the International Journal of Business Communication, asked me to write a spotlight on a thought leader in business communication, I immediately thought of François Cooren. My second thought was that the expression “thought leader” focuses on the thinking of an individual academic, whereas in fact “thought leadership” is something that extends beyond the individual and involves colleagues and associates, past and present, who all, to a greater or lesser extent, contribute to the flow of thought that informs the way in which we think about communication and the business world that surrounds us. Therefore, I extend this spotlight beyond the conventional focus on the individual to also include the Montreal School of thought as a loose entity that has grown up in and around Montreal University where François Cooren works. This essay is thus a spotlight on both François Cooren and the Montreal School as thought leaders (plural). François Cooren, originally from Lille, in the North of France, has made his career in North America and Canada. After his initial university education in France, François Cooren moved to Montreal to write a PhD under the supervision of James Taylor. Taylor, a major influence on François Cooren and the Montreal School, is widely known for his work on the communicative constitution of organizations which was crucial for moving ideas about communication away from something which is considered to take place within an organization to something which is constitutive of organizations (Taylor, 1993; Taylor & Van Every, 2000). After completing his PhD, Cooren took up positions at the University of Cincinnati and the University at Albany, SUNY, before returning to Montreal University in 2001 where he is now the head of the Department of Communication. Since his arrival in Montreal, he has also held various
当Jackie和Milton Mayfield——《国际商务交流杂志》的现任编辑——让我写一篇关于一位商业交流思想领袖的文章时,我立刻想到了franois Cooren。我的第二个想法是,“思想领袖”一词关注的是单个学者的思想,而事实上,“思想领袖”是一种超越个人的东西,涉及过去和现在的同事和伙伴,他们都或多或少地为思想流动做出贡献,这些思想流动影响着我们对沟通和周围商业世界的思考方式。因此,我将聚光灯从传统的对个人的关注延伸到蒙特利尔思想学派,蒙特利尔思想学派作为一个松散的实体,在蒙特利尔大学及其周围成长起来,franois Cooren在蒙特利尔大学工作。因此,这篇文章是对弗朗索瓦·库伦和蒙特利尔学派作为思想领袖(复数)的关注。francois coren来自法国北部的里尔,他的职业生涯在北美和加拿大展开。在法国完成最初的大学教育后,弗朗索瓦·库伦搬到蒙特利尔,在詹姆斯·泰勒的指导下写博士论文。泰勒对弗朗索瓦·库伦和蒙特利尔学派产生了重大影响,他对组织的沟通构成的研究广为人知,这一研究对于将关于沟通的想法从组织内部发生的事情转移到组织的构成因素至关重要(泰勒,1993;Taylor & Van Every, 2000)。完成博士学位后,库伦先后在辛辛那提大学和纽约州立大学奥尔巴尼分校任职,2001年回到蒙特利尔大学,现任传播系主任。自从他来到蒙特利尔,他还举办了各种活动
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引用次数: 1
Value Creation in Start-Up Discourse: Linking Pitch and Venture Through Logics of Justification 创业话语中的价值创造:通过论证逻辑将Pitch和Venture联系起来
IF 2.8 3区 经济学 Q2 BUSINESS Pub Date : 2023-01-11 DOI: 10.1177/23294884221147020
Germán Varas, Omar Sabaj, C. Spinuzzi, M. Fuentes, Valentin Gerard, Paula Cabezas
How do start-ups create value through the language of their business pitches? In this article, we investigate that question by identifying the logics of justification they use, traditionally conceptualized as orders of worth. In this study of short written pitches in a 6-month Chilean accelerator program, we describe how we detected logics of justification through pitch language, and we identify (a) co-occurrence patterns among logics of justification, (b) associations between logics of justification and industry sectors, and (c) associations between logics and a firm’s customer segment (B2B, B2C). This study provides unique insights into how start-ups sometimes justify innovations by using specific patterns of language depending on a venture’s features.
初创企业如何通过商业宣传的语言创造价值?在这篇文章中,我们通过确定他们使用的辩护逻辑来研究这个问题,传统上被概念化为价值顺序。在这项为期6个月的智利加速器项目中的简短演讲研究中,我们描述了我们如何通过演讲语言检测论证逻辑,并确定了(a)论证逻辑之间的共生模式,(b)论证逻辑与行业部门之间的关联,以及(c)逻辑与公司客户群(B2B、B2C)之间的关联。这项研究提供了独特的见解,了解初创企业有时是如何根据企业的特点使用特定的语言模式来证明创新的合理性的。
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引用次数: 0
Dissent in Reality: A Commentary on Representations of Organizational Dissent on Undercover Boss 现实中的异议:对《卧底老板》中组织异议表现的评析
IF 2.8 3区 经济学 Q2 BUSINESS Pub Date : 2022-12-18 DOI: 10.1177/23294884221142424
Rose Helens-Hart, Jenna Haugen, R. Lloyd
Reality television that allegedly takes us inside organizations provides researchers with abundant data to consider how culture industries narrate and shape understandings of (un)idealized work practices. Within this context, we explored organizational dissent on the reality television show Undercover Boss. Recent research has theorized how dissent is a co-constructed process between dissenters and recipients. A challenge to exploring this process, however, is witnessing dissent as it unfolds over time and between supervisors and subordinates. Through a qualitative content analysis of eight seasons of Undercover Boss, we examined how the dissent life cycle was depicted. We determined beneath displays of exemplary employees and redeemed bosses vowing their commitment to employee concerns, a more problematic narrative existed. Despite attempts to highlight how employees can provide insightful, quality feedback, the program privileged showing bosses’ authority, business acumen, and how they facilitated and framed dissent messages. Dissent interactions ultimately supported executive business interests and demonstrated dysfunctional dissent processes.
据称,真人秀电视将我们带入组织内部,为研究人员提供了丰富的数据,以考虑文化产业如何叙述和塑造对(非)理想化工作实践的理解。在这种背景下,我们在电视真人秀《卧底老板》中探讨了组织分歧。最近的研究理论化了异议是异议者和接受者之间共同构建的过程。然而,探索这一过程的一个挑战是,目睹不同意见随着时间的推移以及上司和下属之间的分歧。通过对八季《卧底老板》的定性内容分析,我们考察了异见生命周期是如何被描绘出来的。我们认为,在模范员工的展示和兑现承诺的老板对员工关切的承诺背后,存在着更有问题的叙述。尽管该项目试图强调员工如何能够提供有见地、高质量的反馈,但它还是着重展示了老板的权威、商业头脑,以及他们如何促成和构建异议信息。异议互动最终支持了高管的商业利益,并展示了不正常的异议过程。
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引用次数: 1
Book Review: Leading With Care in a Tough World: Beyond Servant Leadership by DeKoch, B., & Clampitt, P. G. 书评:《在艰难的世界中谨慎领导:超越仆人式领导》,作者:DeKoch, B.和Clampitt, P. G.。
IF 2.8 3区 经济学 Q2 BUSINESS Pub Date : 2022-12-12 DOI: 10.1177/23294884221134673
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引用次数: 0
Employee-Organization Identity Fusion: Connecting Leadership and Symmetrical Internal Communication to Identity- and Engagement-Related Outcomes 员工-组织身份融合:将领导和对称内部沟通与身份和敬业相关的结果联系起来
IF 2.8 3区 经济学 Q2 BUSINESS Pub Date : 2022-10-26 DOI: 10.1177/23294884221130744
A. Krishna
Employees are key organizational stakeholders whose value to the enterprise’s functioning has long been emphasized in business communication literature. The present study serves to integrate business communication, organizational psychology, and leadership literature to advance a theoretically grounded model explaining employees’ job engagement. Drawing upon recent advances in consumer psychology and social identity scholarship on brand identity fusion, this study examines how employee-organization identity fusion, or a visceral feeling of oneness with the organization experienced by employees may contribute to their job engagement. Surveys conducted among employees belonging to corporations with one thousand or more employees revealed not only the power of authentic leadership and symmetrical communication in engendering employee-organization identity fusion, but also how leadership and communication can foster workers’ job engagement. The theoretical and managerial implications of this work are discussed (132 words).
员工是重要的组织利益相关者,其对企业运作的价值在商业传播文献中一直被强调。本研究旨在整合商业传播学、组织心理学和领导力文献,提出一个理论基础的模型来解释员工的工作投入。借鉴消费者心理学和社会认同学术在品牌认同融合方面的最新进展,本研究考察了员工与组织的认同融合,或员工与组织的内在合一感,如何影响他们的工作投入。对1000人以上企业的员工进行的调查不仅揭示了真实领导和对称沟通在产生员工与组织身份融合方面的力量,还揭示了领导和沟通如何促进员工的工作投入。讨论了这项工作的理论和管理意义(132字)。
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引用次数: 1
Examining the Influence of Algorithmic Message Personalization on Source Credibility and Reputation 研究算法消息个性化对消息来源可信度和声誉的影响
IF 2.8 3区 经济学 Q2 BUSINESS Pub Date : 2022-10-11 DOI: 10.1177/23294884221126489
Natalie Brown-Devlin, H. Lim, Jingyue Tao
Digital technologies such as AI (Artificial Intelligence) and big data analytics are altering public relations practices such as scanning social media and posting during crises. Crisis scholarship found these practices could potentially yield positive crisis outcomes such as increased reputational measures. However, research has not yet fully outlined the potential risks associated with using these tactics in crisis communication. Guided by situational crisis communication theory (SCCT), this study utilized a 2 (reputation repair strategy: Deny/Apology) x 2 (presence vs. absence of message personalization notification) factorial design experiment to determine how the utilization of algorithmic message personalization might influence reputational and source credibility evaluations during an athlete reputational crisis (ARC). Results revealed that reputation repair strategy selection indirectly influenced stakeholders’ reputation evaluations via source credibility. This relationship was moderated by a notification of personalization. Theoretical and practical insights elucidate how the increased usage of algorithmic-based message personalization influences crisis communication outcomes.
人工智能(AI)和大数据分析等数字技术正在改变危机期间扫描社交媒体和发布信息等公关行为。危机研究发现,这些做法可能会产生积极的危机结果,例如增加声誉措施。然而,研究还没有完全概述在危机沟通中使用这些策略的潜在风险。在情境危机沟通理论(SCCT)的指导下,本研究采用2(声誉修复策略:否认/道歉)x 2(消息个性化通知的存在与缺失)析因设计实验,以确定在运动员声誉危机(ARC)期间,算法消息个性化的利用如何影响声誉和来源可信度评估。结果表明,声誉修复策略选择通过来源可信度间接影响利益相关者的声誉评价。个性化通知缓和了这种关系。理论和实践的见解阐明了基于算法的信息个性化的增加使用如何影响危机沟通结果。
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引用次数: 2
Commentary: A Space for Place in Business Communication Research Updated 评论:商业传播研究的空间更新
IF 2.8 3区 经济学 Q2 BUSINESS Pub Date : 2022-10-03 DOI: 10.1177/23294884221126491
D. Andrews
In a Commentary published in 2017, I urged researchers to consider place both as a setting and an agent fostering collaborative practices in open-plan corporate offices (Andrews, 2017). This Commentary updates that article. The 2020 pandemic shuttered offices and sent individuals home, where they are gaining new habits and personal control in working remotely. To lure reluctant workers back to the office, companies are reimagining and redesigning their workplaces—a biophilic perspective helps—as homey studios or collaboration centers which an individual might choose to come to for the in-person gatherings unavailable at home. Hybrid strategies, negotiated with empathy between employees and employers, are emerging to manage work life and individual well-being across these principal workplaces.
在2017年发表的一篇评论中,我敦促研究人员将地点视为开放式公司办公室中促进协作实践的环境和代理人(Andrews, 2017)。这篇评论更新了那篇文章。2020年的大流行关闭了办公室,让人们回家,在那里他们正在养成远程工作的新习惯和个人控制。为了吸引不情愿的员工回到办公室,公司正在重新构想和重新设计他们的工作场所——一个亲生物的视角会有所帮助——作为家庭工作室或协作中心,个人可能会选择来这里进行在家无法进行的面对面聚会。在这些主要工作场所,通过员工和雇主之间的同理心协商,正在出现管理工作生活和个人福祉的混合策略。
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引用次数: 1
期刊
International Journal of Business Communication
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