Pub Date : 2024-05-30DOI: 10.1177/23294884241255906
Charis Shin, Jiawei Sophia Fu
Despite scholarly consensus that communication is significant to entrepreneurial organizing, communication research in entrepreneurship is nascent. To advance theory and empirical research, this article presents a systematic review of entrepreneurship studies published in communication journals. Through a comprehensive keyword and literature search, we identified 49 relevant articles published in the past 30 years. Content and computational analyses suggest scholars have studied entrepreneurship in a variety of communication domains and sub-fields, including news and journalism, new media technologies, and social networks. Furthermore, most research has focused on conventional entrepreneurship and the processes supporting it rather than entrepreneurship’s antecedents and/or outcomes. Based on our review, we highlight six areas for future research in the intersection of communication and entrepreneurship: (1) entrepreneurial identity, (2) innovation, (3) social networks, (4) digital technologies, (5) institutions, and (6) entrepreneurship by historically underrepresented and minoritized groups.
{"title":"Looking Back, Moving Forward: A Systematic Review of Entrepreneurship Studies in Communication Research","authors":"Charis Shin, Jiawei Sophia Fu","doi":"10.1177/23294884241255906","DOIUrl":"https://doi.org/10.1177/23294884241255906","url":null,"abstract":"Despite scholarly consensus that communication is significant to entrepreneurial organizing, communication research in entrepreneurship is nascent. To advance theory and empirical research, this article presents a systematic review of entrepreneurship studies published in communication journals. Through a comprehensive keyword and literature search, we identified 49 relevant articles published in the past 30 years. Content and computational analyses suggest scholars have studied entrepreneurship in a variety of communication domains and sub-fields, including news and journalism, new media technologies, and social networks. Furthermore, most research has focused on conventional entrepreneurship and the processes supporting it rather than entrepreneurship’s antecedents and/or outcomes. Based on our review, we highlight six areas for future research in the intersection of communication and entrepreneurship: (1) entrepreneurial identity, (2) innovation, (3) social networks, (4) digital technologies, (5) institutions, and (6) entrepreneurship by historically underrepresented and minoritized groups.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"130 1","pages":""},"PeriodicalIF":2.8,"publicationDate":"2024-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141189046","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-05-28DOI: 10.1177/23294884241247600
Milton Mayfield, Jacqueline Mayfield
{"title":"Notes From the Editors: Communication for Persuasion, Emotions, and Customers","authors":"Milton Mayfield, Jacqueline Mayfield","doi":"10.1177/23294884241247600","DOIUrl":"https://doi.org/10.1177/23294884241247600","url":null,"abstract":"","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"36 1","pages":""},"PeriodicalIF":2.8,"publicationDate":"2024-05-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141173227","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-05-07DOI: 10.1177/23294884241251815
Michael S. Henry, Douglas A. Parry, Daniel B. Le Roux
Enterprise social networks (ESNs) are a communication standard within virtual teams. Among other affordances, ESNs enable colleagues to provide each other with social support. In this paper, we analyzed the message logs of virtual teams in a large open-source software project to determine how virtual teams use ESNs to provide particular forms of social support to each other and, secondly, to determine how the visibility of these interaction patterns influences team functioning. Our findings reveal distinct ESN use patterns in relation to four types of social support, each described using a metaphor: a dynamic notice board for information sharing, a community of practice for teaching and knowledge sharing, a team huddle for emotional support, and a job board for instrumental support. The findings provide structure to the diverse set of social support actions in this context and identify the higher-order functions that the visibility of social support produces.
{"title":"We’re in This Together: Visible Social Support Actions in Virtual Teams Using Enterprise Social Media","authors":"Michael S. Henry, Douglas A. Parry, Daniel B. Le Roux","doi":"10.1177/23294884241251815","DOIUrl":"https://doi.org/10.1177/23294884241251815","url":null,"abstract":"Enterprise social networks (ESNs) are a communication standard within virtual teams. Among other affordances, ESNs enable colleagues to provide each other with social support. In this paper, we analyzed the message logs of virtual teams in a large open-source software project to determine how virtual teams use ESNs to provide particular forms of social support to each other and, secondly, to determine how the visibility of these interaction patterns influences team functioning. Our findings reveal distinct ESN use patterns in relation to four types of social support, each described using a metaphor: a dynamic notice board for information sharing, a community of practice for teaching and knowledge sharing, a team huddle for emotional support, and a job board for instrumental support. The findings provide structure to the diverse set of social support actions in this context and identify the higher-order functions that the visibility of social support produces.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"6 1","pages":""},"PeriodicalIF":2.8,"publicationDate":"2024-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140940368","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-03-11DOI: 10.1177/23294884241236201
Jef Naidoo, Ron Dulek, Seth Butler, Brooke Baily
Cyber breaches and ransomware attacks now occur so frequently that they have become facets of organizational life. These breaches are unique in that they are initially silent; a limited number of organizational members know about the incident so firms usually have ample time to prepare a Cyber Breach Revelation (CBR). This study analyzes 378 press releases acknowledging a cyber security breach. It finds four response clusters that highlight how compromised organizations reveal cyberattacks to external stakeholders: (1) empathetic acknowledgment; (2) assurance of the organization’s breach-handling capability; (3) restoration of confidence; and, (4) re-establishment of trust and loyalty. These clusters provide meaningful insights as to how firms reveal cyber breaches to their stakeholders and, equally as important, open the door for further studies as to the effectiveness and sequencing of these approaches.
{"title":"Reporting a Cyber Security Breach: How Organizations Respond","authors":"Jef Naidoo, Ron Dulek, Seth Butler, Brooke Baily","doi":"10.1177/23294884241236201","DOIUrl":"https://doi.org/10.1177/23294884241236201","url":null,"abstract":"Cyber breaches and ransomware attacks now occur so frequently that they have become facets of organizational life. These breaches are unique in that they are initially silent; a limited number of organizational members know about the incident so firms usually have ample time to prepare a Cyber Breach Revelation (CBR). This study analyzes 378 press releases acknowledging a cyber security breach. It finds four response clusters that highlight how compromised organizations reveal cyberattacks to external stakeholders: (1) empathetic acknowledgment; (2) assurance of the organization’s breach-handling capability; (3) restoration of confidence; and, (4) re-establishment of trust and loyalty. These clusters provide meaningful insights as to how firms reveal cyber breaches to their stakeholders and, equally as important, open the door for further studies as to the effectiveness and sequencing of these approaches.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"2016 1","pages":""},"PeriodicalIF":2.8,"publicationDate":"2024-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140105238","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-03-04DOI: 10.1177/23294884241235661
Piyada Soontornchaiya, Peerayuth Charoensukmongkol
This research analyzes the effect of management communication on shared goals and organizational commitment of employees during post-merger and acquisition integration. In addition, we examine whether a work policy in terms of formalization could moderate the effect of management communication on shared goals of employees. Survey data were collected from 209 employees at a company in the power and energy sector in Thailand which was acquired by another company. We implemented multisource data collection to prevent common method variance issues in cross-sectional surveys. Partial least squares structural equation modeling was then used to analyze the data. Based on the findings, we discovered supporting evidence confirming the positive association between management communication and shared goals. Shared goals also mediate the effect of management communication on organizational commitment. Moreover, moderating effect analysis showed that the degree to which management communication affects shared goals is stronger among employees in the work units that have high levels of formalization than those in work units that have low levels of formalization. In essence, our study provides new evidence showing that workplace formalization could be the factor that intensifies the degree to which management communication encourages employees to develop shared goals. Our research also provides some implications for human capital development and policy recommendations during organizational change.
{"title":"Interaction Effect of Management Communication and Workplace Formalization on Shared Goals and Commitment of Employees During Post-Merger and Acquisition Integration","authors":"Piyada Soontornchaiya, Peerayuth Charoensukmongkol","doi":"10.1177/23294884241235661","DOIUrl":"https://doi.org/10.1177/23294884241235661","url":null,"abstract":"This research analyzes the effect of management communication on shared goals and organizational commitment of employees during post-merger and acquisition integration. In addition, we examine whether a work policy in terms of formalization could moderate the effect of management communication on shared goals of employees. Survey data were collected from 209 employees at a company in the power and energy sector in Thailand which was acquired by another company. We implemented multisource data collection to prevent common method variance issues in cross-sectional surveys. Partial least squares structural equation modeling was then used to analyze the data. Based on the findings, we discovered supporting evidence confirming the positive association between management communication and shared goals. Shared goals also mediate the effect of management communication on organizational commitment. Moreover, moderating effect analysis showed that the degree to which management communication affects shared goals is stronger among employees in the work units that have high levels of formalization than those in work units that have low levels of formalization. In essence, our study provides new evidence showing that workplace formalization could be the factor that intensifies the degree to which management communication encourages employees to develop shared goals. Our research also provides some implications for human capital development and policy recommendations during organizational change.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"81 1","pages":""},"PeriodicalIF":2.8,"publicationDate":"2024-03-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140054996","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-02-28DOI: 10.1177/23294884241227274
Jacqueline Mayfield, Milton Mayfield
{"title":"Notes From the Editors – Leveraging Effective Altruism: CSR Communication That Pays It Forward","authors":"Jacqueline Mayfield, Milton Mayfield","doi":"10.1177/23294884241227274","DOIUrl":"https://doi.org/10.1177/23294884241227274","url":null,"abstract":"","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"36 1","pages":""},"PeriodicalIF":2.8,"publicationDate":"2024-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140034807","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-02-28DOI: 10.1177/23294884231224118
Fabienne Bünzli, Martin J. Eppler
This article explores the ingredients of effective business communication, presenting the extensive work of German psychologist and communication expert Friedemann Schulz von Thun. Over the course of his 50-year career, Schulz von Thun has developed numerous frameworks and tools that enhance our understanding of how to talk to one another to settle disagreements, promote strong relationships and foster individual as well as organizational success. We offer a concise synthesis of his most influential concepts (i.e., the square of communication, the inner team, and the value square) and illustrate their application in communication research and practice.
本文探讨了有效商务沟通的要素，介绍了德国心理学家和沟通专家弗里德曼-舒尔茨-冯-图恩（Friedemann Schulz von Thun）的大量研究成果。在 50 年的职业生涯中，舒尔茨-冯-图恩开发了大量框架和工具，加深了我们对如何相互交谈以解决分歧、促进稳固关系、促进个人和组织成功的理解。我们简明扼要地综述了他最具影响力的概念（即沟通广场、内部团队和价值广场），并说明了这些概念在沟通研究和实践中的应用。
{"title":"Spotlight on a Thought Leader - How to Become an Effective Communicator: Schulz von Thun’s Contribution to Business Communication","authors":"Fabienne Bünzli, Martin J. Eppler","doi":"10.1177/23294884231224118","DOIUrl":"https://doi.org/10.1177/23294884231224118","url":null,"abstract":"This article explores the ingredients of effective business communication, presenting the extensive work of German psychologist and communication expert Friedemann Schulz von Thun. Over the course of his 50-year career, Schulz von Thun has developed numerous frameworks and tools that enhance our understanding of how to talk to one another to settle disagreements, promote strong relationships and foster individual as well as organizational success. We offer a concise synthesis of his most influential concepts (i.e., the square of communication, the inner team, and the value square) and illustrate their application in communication research and practice.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"10 1","pages":""},"PeriodicalIF":2.8,"publicationDate":"2024-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140034840","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-02-28DOI: 10.1177/23294884231224121
Jacqueline Mayfield, Milton Mayfield
{"title":"Book Review: Positive Communication for Leaders: Proven Strategies for Inspiring Unity and Effecting Change by Mirivel J. C. and Lyon A.","authors":"Jacqueline Mayfield, Milton Mayfield","doi":"10.1177/23294884231224121","DOIUrl":"https://doi.org/10.1177/23294884231224121","url":null,"abstract":"","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"495 1","pages":""},"PeriodicalIF":2.8,"publicationDate":"2024-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140034920","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-02-21DOI: 10.1177/23294884241233281
Ned Kock
Structural equation modeling (SEM) is a data analysis method that is widely used in business communication research, as well as research in many other fields, when scholars need to test complex models with multiple outcomes, interactions, or operations across different situations. To date, however, researchers have had to choose between using covariance-based SEM, and dealing with convergence problems; or composite-based SEM, and facing serious methodological issues. This article describes a way to combine strong aspects of both SEM types through PLSF-SEM. By utilizing this novel method, empirical researchers can employ several of the same tests traditionally used in covariance-based SEM, as well as new tests that rely on latent variable estimates, in a succinct and scholarly way. PLSF-SEM builds on partial least squares (PLS) algorithms to generate correlation-preserving factors; the F refers to it being factor-based, as opposed to composite-based. A primer on the use of PLSF-SEM in business communication research is provided, based on an illustrative model inspired by motivating language theory, and where simulated data was analyzed with the software WarpPLS.
结构方程建模（SEM）是一种数据分析方法，被广泛应用于商业传播研究以及其他许多领域的研究中，当学者们需要检验具有多种结果、相互作用或跨不同情况操作的复杂模型时，就会用到这种方法。然而，迄今为止，研究人员不得不在使用基于协方差的 SEM 和基于复合的 SEM 之间做出选择，前者需要处理收敛问题，后者则面临严重的方法论问题。本文介绍了一种通过 PLSF-SEM 将这两种 SEM 的优势结合起来的方法。通过利用这种新颖的方法，实证研究人员可以采用传统上在基于协方差的 SEM 中使用的几种相同的检验方法，以及依赖于潜在变量估计值的新检验方法，简洁明了，学术性强。PLSF-SEM 建立在偏最小二乘法（PLS）算法的基础上，以生成相关保留因子；F 指的是它是基于因子的，而不是基于综合的。本文介绍了在商业交流研究中使用 PLSF-SEM 的入门方法，该方法基于一个受语言理论启发的示例模型，并使用 WarpPLS 软件对模拟数据进行了分析。
{"title":"Methods Showcase—Using PLSF-SEM in Business Communication Research","authors":"Ned Kock","doi":"10.1177/23294884241233281","DOIUrl":"https://doi.org/10.1177/23294884241233281","url":null,"abstract":"Structural equation modeling (SEM) is a data analysis method that is widely used in business communication research, as well as research in many other fields, when scholars need to test complex models with multiple outcomes, interactions, or operations across different situations. To date, however, researchers have had to choose between using covariance-based SEM, and dealing with convergence problems; or composite-based SEM, and facing serious methodological issues. This article describes a way to combine strong aspects of both SEM types through PLSF-SEM. By utilizing this novel method, empirical researchers can employ several of the same tests traditionally used in covariance-based SEM, as well as new tests that rely on latent variable estimates, in a succinct and scholarly way. PLSF-SEM builds on partial least squares (PLS) algorithms to generate correlation-preserving factors; the F refers to it being factor-based, as opposed to composite-based. A primer on the use of PLSF-SEM in business communication research is provided, based on an illustrative model inspired by motivating language theory, and where simulated data was analyzed with the software WarpPLS.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"33 1","pages":""},"PeriodicalIF":2.8,"publicationDate":"2024-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139951691","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-30DOI: 10.1177/23294884241226561
Jenilee Crutcher Williams, Michelle T. Violanti
Workplace bullying is a widespread issue with nearly 80 million people in the U.S. affected. Bystanders (i.e., non-bullied witnesses), who can adopt constructive or destructive behaviors, become integral to the trajectory of bullying issues. This study uses a sensemaking in organizations theoretical framework to examine how workplace bullying bystanders in academia make sense of their position. Thirty-seven in-depth interviews and grounded theory data analysis were used to answer the research question: How do people make sense of their role as bystanders throughout workplace bullying processes? An additional bystander role was found, the target-bystander (those who experience both perspectives over time). Participants’ prior target experience heavily influenced their sensemaking as a protective bystander throughout two themes that arose from the data: organizational identity and backstage sensemaking. These findings add to bystander conceptualization and aid business professionals (e.g., supervisors, trainers, and human resources) in developing well-rounded intervention strategies.
职场欺凌是一个普遍问题，美国有近 8000 万人受到影响。旁观者（即未受欺凌的目击者）可以采取建设性或破坏性的行为，成为欺凌问题发展轨迹中不可或缺的一部分。本研究采用组织中的 "感性认识"（sensemaking in organizations）理论框架来研究学术界的工作场所欺凌旁观者如何认识自己的立场。通过 37 个深入访谈和基础理论数据分析来回答研究问题：在整个工作场所欺凌过程中，人们如何理解自己作为旁观者的角色？研究还发现了另一种旁观者角色，即目标-旁观者（长期经历两种观点的人）。参与者之前的目标经历在很大程度上影响了他们作为保护性旁观者的意识形成，这贯穿于数据中产生的两个主题：组织认同和后台意识形成。这些发现丰富了旁观者的概念，有助于企业专业人员（如主管、培训师和人力资源部门）制定全面的干预策略。
{"title":"Don’t Mess With Mama Bear: How Workplace Bullying Bystanders Find Meaning in Their Role","authors":"Jenilee Crutcher Williams, Michelle T. Violanti","doi":"10.1177/23294884241226561","DOIUrl":"https://doi.org/10.1177/23294884241226561","url":null,"abstract":"Workplace bullying is a widespread issue with nearly 80 million people in the U.S. affected. Bystanders (i.e., non-bullied witnesses), who can adopt constructive or destructive behaviors, become integral to the trajectory of bullying issues. This study uses a sensemaking in organizations theoretical framework to examine how workplace bullying bystanders in academia make sense of their position. Thirty-seven in-depth interviews and grounded theory data analysis were used to answer the research question: How do people make sense of their role as bystanders throughout workplace bullying processes? An additional bystander role was found, the target-bystander (those who experience both perspectives over time). Participants’ prior target experience heavily influenced their sensemaking as a protective bystander throughout two themes that arose from the data: organizational identity and backstage sensemaking. These findings add to bystander conceptualization and aid business professionals (e.g., supervisors, trainers, and human resources) in developing well-rounded intervention strategies.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"32 1","pages":""},"PeriodicalIF":2.8,"publicationDate":"2024-01-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139951754","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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