Pub Date : 2024-03-04DOI: 10.1177/23294884241235661
Piyada Soontornchaiya, Peerayuth Charoensukmongkol
This research analyzes the effect of management communication on shared goals and organizational commitment of employees during post-merger and acquisition integration. In addition, we examine whether a work policy in terms of formalization could moderate the effect of management communication on shared goals of employees. Survey data were collected from 209 employees at a company in the power and energy sector in Thailand which was acquired by another company. We implemented multisource data collection to prevent common method variance issues in cross-sectional surveys. Partial least squares structural equation modeling was then used to analyze the data. Based on the findings, we discovered supporting evidence confirming the positive association between management communication and shared goals. Shared goals also mediate the effect of management communication on organizational commitment. Moreover, moderating effect analysis showed that the degree to which management communication affects shared goals is stronger among employees in the work units that have high levels of formalization than those in work units that have low levels of formalization. In essence, our study provides new evidence showing that workplace formalization could be the factor that intensifies the degree to which management communication encourages employees to develop shared goals. Our research also provides some implications for human capital development and policy recommendations during organizational change.
{"title":"Interaction Effect of Management Communication and Workplace Formalization on Shared Goals and Commitment of Employees During Post-Merger and Acquisition Integration","authors":"Piyada Soontornchaiya, Peerayuth Charoensukmongkol","doi":"10.1177/23294884241235661","DOIUrl":"https://doi.org/10.1177/23294884241235661","url":null,"abstract":"This research analyzes the effect of management communication on shared goals and organizational commitment of employees during post-merger and acquisition integration. In addition, we examine whether a work policy in terms of formalization could moderate the effect of management communication on shared goals of employees. Survey data were collected from 209 employees at a company in the power and energy sector in Thailand which was acquired by another company. We implemented multisource data collection to prevent common method variance issues in cross-sectional surveys. Partial least squares structural equation modeling was then used to analyze the data. Based on the findings, we discovered supporting evidence confirming the positive association between management communication and shared goals. Shared goals also mediate the effect of management communication on organizational commitment. Moreover, moderating effect analysis showed that the degree to which management communication affects shared goals is stronger among employees in the work units that have high levels of formalization than those in work units that have low levels of formalization. In essence, our study provides new evidence showing that workplace formalization could be the factor that intensifies the degree to which management communication encourages employees to develop shared goals. Our research also provides some implications for human capital development and policy recommendations during organizational change.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2024-03-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140054996","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-02-28DOI: 10.1177/23294884241227274
Jacqueline Mayfield, Milton Mayfield
{"title":"Notes From the Editors – Leveraging Effective Altruism: CSR Communication That Pays It Forward","authors":"Jacqueline Mayfield, Milton Mayfield","doi":"10.1177/23294884241227274","DOIUrl":"https://doi.org/10.1177/23294884241227274","url":null,"abstract":"","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2024-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140034807","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-02-28DOI: 10.1177/23294884231224118
Fabienne Bünzli, Martin J. Eppler
This article explores the ingredients of effective business communication, presenting the extensive work of German psychologist and communication expert Friedemann Schulz von Thun. Over the course of his 50-year career, Schulz von Thun has developed numerous frameworks and tools that enhance our understanding of how to talk to one another to settle disagreements, promote strong relationships and foster individual as well as organizational success. We offer a concise synthesis of his most influential concepts (i.e., the square of communication, the inner team, and the value square) and illustrate their application in communication research and practice.
本文探讨了有效商务沟通的要素，介绍了德国心理学家和沟通专家弗里德曼-舒尔茨-冯-图恩（Friedemann Schulz von Thun）的大量研究成果。在 50 年的职业生涯中，舒尔茨-冯-图恩开发了大量框架和工具，加深了我们对如何相互交谈以解决分歧、促进稳固关系、促进个人和组织成功的理解。我们简明扼要地综述了他最具影响力的概念（即沟通广场、内部团队和价值广场），并说明了这些概念在沟通研究和实践中的应用。
{"title":"Spotlight on a Thought Leader - How to Become an Effective Communicator: Schulz von Thun’s Contribution to Business Communication","authors":"Fabienne Bünzli, Martin J. Eppler","doi":"10.1177/23294884231224118","DOIUrl":"https://doi.org/10.1177/23294884231224118","url":null,"abstract":"This article explores the ingredients of effective business communication, presenting the extensive work of German psychologist and communication expert Friedemann Schulz von Thun. Over the course of his 50-year career, Schulz von Thun has developed numerous frameworks and tools that enhance our understanding of how to talk to one another to settle disagreements, promote strong relationships and foster individual as well as organizational success. We offer a concise synthesis of his most influential concepts (i.e., the square of communication, the inner team, and the value square) and illustrate their application in communication research and practice.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2024-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140034840","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-02-28DOI: 10.1177/23294884231224121
Jacqueline Mayfield, Milton Mayfield
{"title":"Book Review: Positive Communication for Leaders: Proven Strategies for Inspiring Unity and Effecting Change by Mirivel J. C. and Lyon A.","authors":"Jacqueline Mayfield, Milton Mayfield","doi":"10.1177/23294884231224121","DOIUrl":"https://doi.org/10.1177/23294884231224121","url":null,"abstract":"","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2024-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140034920","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-02-21DOI: 10.1177/23294884241233281
Ned Kock
Structural equation modeling (SEM) is a data analysis method that is widely used in business communication research, as well as research in many other fields, when scholars need to test complex models with multiple outcomes, interactions, or operations across different situations. To date, however, researchers have had to choose between using covariance-based SEM, and dealing with convergence problems; or composite-based SEM, and facing serious methodological issues. This article describes a way to combine strong aspects of both SEM types through PLSF-SEM. By utilizing this novel method, empirical researchers can employ several of the same tests traditionally used in covariance-based SEM, as well as new tests that rely on latent variable estimates, in a succinct and scholarly way. PLSF-SEM builds on partial least squares (PLS) algorithms to generate correlation-preserving factors; the F refers to it being factor-based, as opposed to composite-based. A primer on the use of PLSF-SEM in business communication research is provided, based on an illustrative model inspired by motivating language theory, and where simulated data was analyzed with the software WarpPLS.
结构方程建模（SEM）是一种数据分析方法，被广泛应用于商业传播研究以及其他许多领域的研究中，当学者们需要检验具有多种结果、相互作用或跨不同情况操作的复杂模型时，就会用到这种方法。然而，迄今为止，研究人员不得不在使用基于协方差的 SEM 和基于复合的 SEM 之间做出选择，前者需要处理收敛问题，后者则面临严重的方法论问题。本文介绍了一种通过 PLSF-SEM 将这两种 SEM 的优势结合起来的方法。通过利用这种新颖的方法，实证研究人员可以采用传统上在基于协方差的 SEM 中使用的几种相同的检验方法，以及依赖于潜在变量估计值的新检验方法，简洁明了，学术性强。PLSF-SEM 建立在偏最小二乘法（PLS）算法的基础上，以生成相关保留因子；F 指的是它是基于因子的，而不是基于综合的。本文介绍了在商业交流研究中使用 PLSF-SEM 的入门方法，该方法基于一个受语言理论启发的示例模型，并使用 WarpPLS 软件对模拟数据进行了分析。
{"title":"Methods Showcase—Using PLSF-SEM in Business Communication Research","authors":"Ned Kock","doi":"10.1177/23294884241233281","DOIUrl":"https://doi.org/10.1177/23294884241233281","url":null,"abstract":"Structural equation modeling (SEM) is a data analysis method that is widely used in business communication research, as well as research in many other fields, when scholars need to test complex models with multiple outcomes, interactions, or operations across different situations. To date, however, researchers have had to choose between using covariance-based SEM, and dealing with convergence problems; or composite-based SEM, and facing serious methodological issues. This article describes a way to combine strong aspects of both SEM types through PLSF-SEM. By utilizing this novel method, empirical researchers can employ several of the same tests traditionally used in covariance-based SEM, as well as new tests that rely on latent variable estimates, in a succinct and scholarly way. PLSF-SEM builds on partial least squares (PLS) algorithms to generate correlation-preserving factors; the F refers to it being factor-based, as opposed to composite-based. A primer on the use of PLSF-SEM in business communication research is provided, based on an illustrative model inspired by motivating language theory, and where simulated data was analyzed with the software WarpPLS.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2024-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139951691","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-30DOI: 10.1177/23294884241226561
Jenilee Crutcher Williams, Michelle T. Violanti
Workplace bullying is a widespread issue with nearly 80 million people in the U.S. affected. Bystanders (i.e., non-bullied witnesses), who can adopt constructive or destructive behaviors, become integral to the trajectory of bullying issues. This study uses a sensemaking in organizations theoretical framework to examine how workplace bullying bystanders in academia make sense of their position. Thirty-seven in-depth interviews and grounded theory data analysis were used to answer the research question: How do people make sense of their role as bystanders throughout workplace bullying processes? An additional bystander role was found, the target-bystander (those who experience both perspectives over time). Participants’ prior target experience heavily influenced their sensemaking as a protective bystander throughout two themes that arose from the data: organizational identity and backstage sensemaking. These findings add to bystander conceptualization and aid business professionals (e.g., supervisors, trainers, and human resources) in developing well-rounded intervention strategies.
职场欺凌是一个普遍问题，美国有近 8000 万人受到影响。旁观者（即未受欺凌的目击者）可以采取建设性或破坏性的行为，成为欺凌问题发展轨迹中不可或缺的一部分。本研究采用组织中的 "感性认识"（sensemaking in organizations）理论框架来研究学术界的工作场所欺凌旁观者如何认识自己的立场。通过 37 个深入访谈和基础理论数据分析来回答研究问题：在整个工作场所欺凌过程中，人们如何理解自己作为旁观者的角色？研究还发现了另一种旁观者角色，即目标-旁观者（长期经历两种观点的人）。参与者之前的目标经历在很大程度上影响了他们作为保护性旁观者的意识形成，这贯穿于数据中产生的两个主题：组织认同和后台意识形成。这些发现丰富了旁观者的概念，有助于企业专业人员（如主管、培训师和人力资源部门）制定全面的干预策略。
{"title":"Don’t Mess With Mama Bear: How Workplace Bullying Bystanders Find Meaning in Their Role","authors":"Jenilee Crutcher Williams, Michelle T. Violanti","doi":"10.1177/23294884241226561","DOIUrl":"https://doi.org/10.1177/23294884241226561","url":null,"abstract":"Workplace bullying is a widespread issue with nearly 80 million people in the U.S. affected. Bystanders (i.e., non-bullied witnesses), who can adopt constructive or destructive behaviors, become integral to the trajectory of bullying issues. This study uses a sensemaking in organizations theoretical framework to examine how workplace bullying bystanders in academia make sense of their position. Thirty-seven in-depth interviews and grounded theory data analysis were used to answer the research question: How do people make sense of their role as bystanders throughout workplace bullying processes? An additional bystander role was found, the target-bystander (those who experience both perspectives over time). Participants’ prior target experience heavily influenced their sensemaking as a protective bystander throughout two themes that arose from the data: organizational identity and backstage sensemaking. These findings add to bystander conceptualization and aid business professionals (e.g., supervisors, trainers, and human resources) in developing well-rounded intervention strategies.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2024-01-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139951754","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-21DOI: 10.1177/23294884231223521
Bulent Uluturk, Elgiz Yilmaz Altuntas, Pelin Hürmeriç
The purpose of this study was to develop and test a model to investigate the serial mediating roles of motivating language and psychological empowerment in the relationship between authentic leadership and work engagement. Using a sample of Turkish public hospital nurses, the findings indicate that authentic leadership positively affects work engagement directly and indirectly through motivating language and psychological empowerment. These results suggest that authentic leadership plays a pivotal role in creating working conditions that encourage motivating language and psychological empowerment, thus enhancing work engagement. This study is crucial given the growing exodus of Turkish healthcare workers as a result of increasing demands and a lack of job satisfaction. By integrating multiple theories (i.e., social exchange theory, motivating language theory, self-determination theory, and JD-R theory), the current study advances our knowledge of how authentic leadership influences employee work engagement.
{"title":"Authentic Leadership, Motivating Language, Psychological Empowerment, and Work Engagement: A Serial Mediation Model","authors":"Bulent Uluturk, Elgiz Yilmaz Altuntas, Pelin Hürmeriç","doi":"10.1177/23294884231223521","DOIUrl":"https://doi.org/10.1177/23294884231223521","url":null,"abstract":"The purpose of this study was to develop and test a model to investigate the serial mediating roles of motivating language and psychological empowerment in the relationship between authentic leadership and work engagement. Using a sample of Turkish public hospital nurses, the findings indicate that authentic leadership positively affects work engagement directly and indirectly through motivating language and psychological empowerment. These results suggest that authentic leadership plays a pivotal role in creating working conditions that encourage motivating language and psychological empowerment, thus enhancing work engagement. This study is crucial given the growing exodus of Turkish healthcare workers as a result of increasing demands and a lack of job satisfaction. By integrating multiple theories (i.e., social exchange theory, motivating language theory, self-determination theory, and JD-R theory), the current study advances our knowledge of how authentic leadership influences employee work engagement.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2024-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139609862","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-21DOI: 10.1177/23294884231223181
Hyejoon Rim, Chuqing Dong, Yafei Zhang
This study uses online surveys administered in the US ( N = 491), the UAE ( N = 538), and South Korea ( N = 548) to examine the associations between transparency strategies in CSR communication (i.e., participation, substantial information, and accountability) and the public’s evaluation of corporate trust. Additionally, it investigates the mediating roles of perceived altruism and skepticism toward CSR, while also exploring how these associations differ across the three selected countries. When testing a proposed model using the combined data from three countries ( N = 1,577), our findings suggest that transparency strategies do not directly contribute to corporate trust. However, the participation aspect leads to corporate trust only through the influence of perceived altruism, while substantial information predicts a reduced level of CSR skepticism. Notably, results derived from country-specific data reveal intriguing patterns concerning accountability. In the US, accountability leads to altruism and fosters corporate trust, while in the UAE, it contributes to fostering corporate trust. However, in South Korea, it leads to increased skepticism. Conversely, in South Korea, substantial information contributes to building corporate trust. We discuss the implications of these findings from the unique institutional, social, and cultural perspectives of the countries studied.
{"title":"Cross-National Study of Transparency in CSR Communication and Corporate Trust: Mediating Roles of Perceived Altruism and Perceived Skepticism","authors":"Hyejoon Rim, Chuqing Dong, Yafei Zhang","doi":"10.1177/23294884231223181","DOIUrl":"https://doi.org/10.1177/23294884231223181","url":null,"abstract":"This study uses online surveys administered in the US ( N = 491), the UAE ( N = 538), and South Korea ( N = 548) to examine the associations between transparency strategies in CSR communication (i.e., participation, substantial information, and accountability) and the public’s evaluation of corporate trust. Additionally, it investigates the mediating roles of perceived altruism and skepticism toward CSR, while also exploring how these associations differ across the three selected countries. When testing a proposed model using the combined data from three countries ( N = 1,577), our findings suggest that transparency strategies do not directly contribute to corporate trust. However, the participation aspect leads to corporate trust only through the influence of perceived altruism, while substantial information predicts a reduced level of CSR skepticism. Notably, results derived from country-specific data reveal intriguing patterns concerning accountability. In the US, accountability leads to altruism and fosters corporate trust, while in the UAE, it contributes to fostering corporate trust. However, in South Korea, it leads to increased skepticism. Conversely, in South Korea, substantial information contributes to building corporate trust. We discuss the implications of these findings from the unique institutional, social, and cultural perspectives of the countries studied.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2024-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139609693","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-21DOI: 10.1177/23294884231215344
Mie Femø Nielsen
Formality is better than its reputation. Formality may accomplish and sustain shared attention, execute events in an orderly and fair manner and secure broad and relevant participation. Formality is moreover not rigid and binary. It is relative, dynamic, co-constructed, and locally negotiated. It may provide proactive solutions to complexities in contemporary institutional interactions and may support participants’ orientation toward specific goals. This paper presents a conceptual framework for the concept of formality in social interaction. The paper proposes that formality is analyzed according to six dimensions: structural–episodic; preemptive–remedial; stipulated–taken-for-granted; instructed–questioned; scripted–negotiated; and excessive–granular. It takes a conversation analytic approach to video or audio recordings of real-life contemporary business interaction, both co-located and mediated via information and communication technology. As a wide-ranging and multifaceted set of instruments, formality may be used beyond institutional goal-orientation to include and exclude, to create transparency or lack thereof, and to promote or block (un)just powers. The practical implication is therefore to encourage a reflexive practice that promotes transparency by allowing for the participants to negotiate the formality of a situation. To formulate and explain formality may serve to include lay people in institutional procedures and place the participants on a more equal footing. Being aware of how to increase and decrease formality, episodically as well as structurally, makes it possible to question and redesign layers of formality in institutional processes, procedures, and encounters.
{"title":"Short Note—Revisiting Formality in Contemporary Business Interaction: A Conceptual Framework","authors":"Mie Femø Nielsen","doi":"10.1177/23294884231215344","DOIUrl":"https://doi.org/10.1177/23294884231215344","url":null,"abstract":"Formality is better than its reputation. Formality may accomplish and sustain shared attention, execute events in an orderly and fair manner and secure broad and relevant participation. Formality is moreover not rigid and binary. It is relative, dynamic, co-constructed, and locally negotiated. It may provide proactive solutions to complexities in contemporary institutional interactions and may support participants’ orientation toward specific goals. This paper presents a conceptual framework for the concept of formality in social interaction. The paper proposes that formality is analyzed according to six dimensions: structural–episodic; preemptive–remedial; stipulated–taken-for-granted; instructed–questioned; scripted–negotiated; and excessive–granular. It takes a conversation analytic approach to video or audio recordings of real-life contemporary business interaction, both co-located and mediated via information and communication technology. As a wide-ranging and multifaceted set of instruments, formality may be used beyond institutional goal-orientation to include and exclude, to create transparency or lack thereof, and to promote or block (un)just powers. The practical implication is therefore to encourage a reflexive practice that promotes transparency by allowing for the participants to negotiate the formality of a situation. To formulate and explain formality may serve to include lay people in institutional procedures and place the participants on a more equal footing. Being aware of how to increase and decrease formality, episodically as well as structurally, makes it possible to question and redesign layers of formality in institutional processes, procedures, and encounters.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2023-12-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138948909","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-14DOI: 10.1177/23294884231216952
R. Gans, Mengqi Monica Zhan
Despite annual investments of $8 billion by U.S. organizations on diversity, equity, and inclusion (DEI) training, many DEI programs are derailed by resistance from members whose attitudes and behaviors the programs are intended to address. The current study tested the effectiveness of a narrative-based inoculation strategy designed to mitigate resistance attributable to psychological reactance. Participants ( N = 273) were randomly exposed to either a single-message assignment-to-DEI-training notification or a dual-message inoculation condition in which they received a pro-DEI-training message before receiving the assignment-to-DEI-training notification. The inoculation condition produced lower levels of reactance and greater positive attitude change in favor of DEI training, with reactance mediating the effects of the message conditions on change in attitude toward DEI training and political ideology moderating the effects of reactance. The results contribute to the field by demonstrating the potential utility of inoculation strategies for promoting DEI training and other organizational initiatives.
尽管美国组织每年在多样性、公平性和包容性（DEI）培训上的投资高达 80 亿美元，但许多 DEI 项目却因项目所要解决的成员的态度和行为问题而受到阻力。本研究测试了一种基于叙事的接种策略的有效性，该策略旨在减轻因心理反应而产生的抵触情绪。参与者（N = 273）被随机分配到一个单一信息的 "分配到 DEI 培训通知 "或一个双信息接种条件中，即他们在收到 "分配到 DEI 培训通知 "之前收到一个支持 DEI 培训的信息。接种条件产生的反应水平较低，而支持 DEI 培训的积极态度变化较大，反应介导了信息条件对 DEI 培训态度变化的影响，而政治意识形态则调节了反应的影响。研究结果表明，接种策略在促进发展倡议培训和其他组织倡议方面具有潜在的实用性，从而为该领域做出了贡献。
{"title":"Let’s Influence That Attitude Before It’s Formed: Inoculation Against Reactance to Promote DEI Training","authors":"R. Gans, Mengqi Monica Zhan","doi":"10.1177/23294884231216952","DOIUrl":"https://doi.org/10.1177/23294884231216952","url":null,"abstract":"Despite annual investments of $8 billion by U.S. organizations on diversity, equity, and inclusion (DEI) training, many DEI programs are derailed by resistance from members whose attitudes and behaviors the programs are intended to address. The current study tested the effectiveness of a narrative-based inoculation strategy designed to mitigate resistance attributable to psychological reactance. Participants ( N = 273) were randomly exposed to either a single-message assignment-to-DEI-training notification or a dual-message inoculation condition in which they received a pro-DEI-training message before receiving the assignment-to-DEI-training notification. The inoculation condition produced lower levels of reactance and greater positive attitude change in favor of DEI training, with reactance mediating the effects of the message conditions on change in attitude toward DEI training and political ideology moderating the effects of reactance. The results contribute to the field by demonstrating the potential utility of inoculation strategies for promoting DEI training and other organizational initiatives.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2023-12-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139002100","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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