Pub Date : 2023-05-29DOI: 10.1177/23294884231167700
M. Mayfield, J. Mayfield
This issue of the International Journal of Business Communication continues our spotlight issues on evolving and highly relevant business communication topics. Specifically, this issue focuses on inclusion and diversity. As with our last issue, we have curated several related articles on a topic which enormously impacts business communication and society as a whole. The lens on inclusion and diversity has a special meaning today since conflicting forces strive to cultivate diversity and inclusion while others appear to oppose the realization of such organizational realities. We contend—based on evidence—that inclusion and diversity do not represent an act of charity by dominant groups. Instead, managers will find these strategies vital to fully develop organizational talent and the well-being of all stakeholders (Cascio et al., 2019; Inglehart et al., 2008). As captured by this issue’s articles, inclusion and diversity mean much more than just hiring, rewarding, and promoting fairly from all groups. Effective business communication provides a fundamental ingredient for diversity and inclusion’s co-creation, sustenance, and growth. To truly nurture these attributes, organizational members must authentically interact with people from diverse backgrounds and viewpoints through listening, discourse, collaboration, perspective-taking, and shared vision. These communicative actions should also encourage all members to bring their best, whole selves to work. Without such behaviors, organizations homogenize and compartmentalize their precious resources. At worst, an organization that fails— largely through communication—to foster diversity and inclusion will become a mono-culture of the dominant group. In turn, this monoculture will stifle innovation, discourage commitment/engagement, and invite turnover (Bisel & Adame, 2019; Cascio et al., 2019; Croucher et al., 2019; Grant, 2017). Simply put, these outcomes harm the organization and stakeholder well-being. We define diversity as talent based inclusion and celebration of organizational members regardless of history and biology. The demographics of a diverse and inclusive
{"title":"Notes From the Editors: Spotlight on Inclusion and Diversity","authors":"M. Mayfield, J. Mayfield","doi":"10.1177/23294884231167700","DOIUrl":"https://doi.org/10.1177/23294884231167700","url":null,"abstract":"This issue of the International Journal of Business Communication continues our spotlight issues on evolving and highly relevant business communication topics. Specifically, this issue focuses on inclusion and diversity. As with our last issue, we have curated several related articles on a topic which enormously impacts business communication and society as a whole. The lens on inclusion and diversity has a special meaning today since conflicting forces strive to cultivate diversity and inclusion while others appear to oppose the realization of such organizational realities. We contend—based on evidence—that inclusion and diversity do not represent an act of charity by dominant groups. Instead, managers will find these strategies vital to fully develop organizational talent and the well-being of all stakeholders (Cascio et al., 2019; Inglehart et al., 2008). As captured by this issue’s articles, inclusion and diversity mean much more than just hiring, rewarding, and promoting fairly from all groups. Effective business communication provides a fundamental ingredient for diversity and inclusion’s co-creation, sustenance, and growth. To truly nurture these attributes, organizational members must authentically interact with people from diverse backgrounds and viewpoints through listening, discourse, collaboration, perspective-taking, and shared vision. These communicative actions should also encourage all members to bring their best, whole selves to work. Without such behaviors, organizations homogenize and compartmentalize their precious resources. At worst, an organization that fails— largely through communication—to foster diversity and inclusion will become a mono-culture of the dominant group. In turn, this monoculture will stifle innovation, discourage commitment/engagement, and invite turnover (Bisel & Adame, 2019; Cascio et al., 2019; Croucher et al., 2019; Grant, 2017). Simply put, these outcomes harm the organization and stakeholder well-being. We define diversity as talent based inclusion and celebration of organizational members regardless of history and biology. The demographics of a diverse and inclusive","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2023-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46134242","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-29DOI: 10.1177/23294884231167701
R. Walker
{"title":"Book Review: You’re Not Listening: What You’re Missing and Why It Matters","authors":"R. Walker","doi":"10.1177/23294884231167701","DOIUrl":"https://doi.org/10.1177/23294884231167701","url":null,"abstract":"","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2023-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48230821","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-24DOI: 10.1177/23294884231176279
Jihong Zhou, Peerayuth Charoensukmongkol
Despite increasing interest in the role of social media use (SMU) in improving performance, limited studies have examined its impact on sales performance in B2B export sales contexts. And the underlying mechanisms of such effects remain underexplored. Drawing on Media Synchronicity Theory, we propose SMU in sales affects cross-cultural communication performance first, which in turn affects sales performance, and training and experience are appropriation factors of SMU in sales. A questionnaire survey was conducted among 751 B2B export salespeople from mainland China. The results show cross-cultural communication performance fully mediates the effect of SMU in sales on sales performance, and training and experience are antecedents of SMU in sales. The total effect of training on sales performance through SMU in sales and cross-cultural communication performance is stronger than that of experience. Theoretical and practical insights on how to leverage social media to support B2B export sales performance are discussed.
{"title":"How Social Media Use in B2B Export Selling Contributes to Sales Performance: The Media Synchronicity Theory Perspective","authors":"Jihong Zhou, Peerayuth Charoensukmongkol","doi":"10.1177/23294884231176279","DOIUrl":"https://doi.org/10.1177/23294884231176279","url":null,"abstract":"Despite increasing interest in the role of social media use (SMU) in improving performance, limited studies have examined its impact on sales performance in B2B export sales contexts. And the underlying mechanisms of such effects remain underexplored. Drawing on Media Synchronicity Theory, we propose SMU in sales affects cross-cultural communication performance first, which in turn affects sales performance, and training and experience are appropriation factors of SMU in sales. A questionnaire survey was conducted among 751 B2B export salespeople from mainland China. The results show cross-cultural communication performance fully mediates the effect of SMU in sales on sales performance, and training and experience are antecedents of SMU in sales. The total effect of training on sales performance through SMU in sales and cross-cultural communication performance is stronger than that of experience. Theoretical and practical insights on how to leverage social media to support B2B export sales performance are discussed.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2023-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45437824","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-06DOI: 10.1177/23294884231171773
J. Li, W. Tao, Yeunjae Lee
Businesses, as one of the largest units in society, are expected to be socially responsible and become vaccine advocate to help with recovery from the COVID-19 pandemic. Building upon this expectation, this study takes an internal communication perspective to explore the role of organizations in motivating employees to stand in solidarity and adopt prosocial behavior (i.e., vaccination against COVID-19 in this study) in the fight against the pandemic. Specifically, we propose a psychological model that pictures how organizational informing and listening can facilitate employee attitude toward vaccination by realizing their collective responsibility to protect others at work via communal relationships with the organizations. The findings of this study contribute to ethical practices of organizational communication by revealing the under-explored role of organizations in addressing vaccine hesitance and resistance during the current pandemic.
{"title":"Collective Responsibility in the Workplace and its Effects on COVID-19 Vaccine Acceptance Among Employees: The Role of Strategic Internal Communication","authors":"J. Li, W. Tao, Yeunjae Lee","doi":"10.1177/23294884231171773","DOIUrl":"https://doi.org/10.1177/23294884231171773","url":null,"abstract":"Businesses, as one of the largest units in society, are expected to be socially responsible and become vaccine advocate to help with recovery from the COVID-19 pandemic. Building upon this expectation, this study takes an internal communication perspective to explore the role of organizations in motivating employees to stand in solidarity and adopt prosocial behavior (i.e., vaccination against COVID-19 in this study) in the fight against the pandemic. Specifically, we propose a psychological model that pictures how organizational informing and listening can facilitate employee attitude toward vaccination by realizing their collective responsibility to protect others at work via communal relationships with the organizations. The findings of this study contribute to ethical practices of organizational communication by revealing the under-explored role of organizations in addressing vaccine hesitance and resistance during the current pandemic.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2023-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48168367","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-06DOI: 10.1177/23294884231172194
Anubhuti Saxena, Shalini Srivastava
Supervisor phubbing (or phone snubbing) is the phenomenon where a supervisor snubs a subordinate by favoring his/her mobile phone above him/her when they are in a meeting. Subordinates who are phone snubbed by supervisors often feel neglected and turn to their own phones and virtual social circles for acceptance. The study aims to explore the impact of Supervisor Phubbing (SP) on Cyberloafing (CL), taking Workplace Ostracism (WO) as a mediator and Psychological Detachment (PD) as a moderator. Social Exchange Theory (SET) and Expectancy Violations Theory (EVT) are put forward as the underpinning theories to explain the underlying mechanism in the proposed relationships. Utilizing the time lagged method, data was collected from 267 employees working in varied industries in India. Statistical tools such as SPSS 21, AMOS 21, and PROCESS, were utilized to test the hypothesised model. The findings show that SP causes subordinates to feel ostracized which in turn, leads to CL. The study also examined how PD can act as a moderator and create an impeding effect on CL, WO, and PD emerged as significant mediator and moderator respectively. It is pertinent for organizations to understand that unfriendly practices such as SP can lead to organizational repercussions like WO and CL. Discussion on implications followed by limitations and future scope of research is included in the paper.
{"title":"Is Cyberloafing an Outcome of Supervisor Phubbing: Examining the Roles of Workplace Ostracism and Psychological Detachment","authors":"Anubhuti Saxena, Shalini Srivastava","doi":"10.1177/23294884231172194","DOIUrl":"https://doi.org/10.1177/23294884231172194","url":null,"abstract":"Supervisor phubbing (or phone snubbing) is the phenomenon where a supervisor snubs a subordinate by favoring his/her mobile phone above him/her when they are in a meeting. Subordinates who are phone snubbed by supervisors often feel neglected and turn to their own phones and virtual social circles for acceptance. The study aims to explore the impact of Supervisor Phubbing (SP) on Cyberloafing (CL), taking Workplace Ostracism (WO) as a mediator and Psychological Detachment (PD) as a moderator. Social Exchange Theory (SET) and Expectancy Violations Theory (EVT) are put forward as the underpinning theories to explain the underlying mechanism in the proposed relationships. Utilizing the time lagged method, data was collected from 267 employees working in varied industries in India. Statistical tools such as SPSS 21, AMOS 21, and PROCESS, were utilized to test the hypothesised model. The findings show that SP causes subordinates to feel ostracized which in turn, leads to CL. The study also examined how PD can act as a moderator and create an impeding effect on CL, WO, and PD emerged as significant mediator and moderator respectively. It is pertinent for organizations to understand that unfriendly practices such as SP can lead to organizational repercussions like WO and CL. Discussion on implications followed by limitations and future scope of research is included in the paper.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2023-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42925103","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-07DOI: 10.1177/23294884231166405
Stephanie Kelly, Cheng Zeng, Michael K. Cundall
This study investigated the influence of supervisor communication on subordinates’ articulated dissent behaviors. Through the guidance of construal level theory, it was proposed that supervisor communicative behaviors (solidarity, immediate, and humor) indirectly influenced subordinate articulated dissent through the mediation of subordinates’ burnout and perceived immediacy with their supervisor. The data indicate that supervisor solidarity and immediate behaviors indirectly, positively influence subordinate articulated dissent through the mediation of burnout and perceived immediacy. However, perceived immediacy did not mediate the relationship between supervisor humor and subordinate articulate dissent. Further, supervisor humor increased subordinate burnout, decreasing articulated dissent intentions.
{"title":"Subordinate Articulated Dissent as Influenced by Supervisor Behaviors: The Hazards of Humor","authors":"Stephanie Kelly, Cheng Zeng, Michael K. Cundall","doi":"10.1177/23294884231166405","DOIUrl":"https://doi.org/10.1177/23294884231166405","url":null,"abstract":"This study investigated the influence of supervisor communication on subordinates’ articulated dissent behaviors. Through the guidance of construal level theory, it was proposed that supervisor communicative behaviors (solidarity, immediate, and humor) indirectly influenced subordinate articulated dissent through the mediation of subordinates’ burnout and perceived immediacy with their supervisor. The data indicate that supervisor solidarity and immediate behaviors indirectly, positively influence subordinate articulated dissent through the mediation of burnout and perceived immediacy. However, perceived immediacy did not mediate the relationship between supervisor humor and subordinate articulate dissent. Further, supervisor humor increased subordinate burnout, decreasing articulated dissent intentions.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2023-04-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47419183","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-06DOI: 10.1177/23294884231156903
Leonella Gori, Pier Luigi Sacco, E. Teti, Francesca Triveri
We analyze Donald J. Trump’s Twitter activity over the last months of the 2016 presidential campaign, his period as President Elect, and his Presidential term until Fall 2019, shortly before the outbreak of the pandemic. Trump weaponized social networks as a communication tool to build influence on the financial market and the public opinion. We relate Trump’s communication on Twitter to the dynamics of the NASDAQ100 trend over the whole period of study as well as two subperiods, pre-presidential versus presidential. We find that Trump’s hyperactivity on Twitter is followed by a negative market trend, and that tweets covering politically, and economically sensitive topics seem to negatively impact the market, except for real economy-related tweets. Some topics positively received by the market in the pre-presidential phase (e.g., China) become anticipators of negative trading days during the presidential one. We also consider the emotional tone of Trump’s tweets and find an unexpected reversal of the communicative valence of the tweets as to their expected impact on the stock market. Positive sentiment tweets seem to be followed by negative market performance and, maybe more surprisingly, vice versa. It seems that, during the period of observation, the market has learnt to interpret the emotional tone of Trump’s tweets as instrumental to Trump’s political strategy. In particular, the market seems to have realized that negative sentiment in Trump’s communication was entirely functional to political consensus building and not meant to convey market-relevant information. This is at odds with the idea that presidential communication should reflect the public interest, and especially so when it has major implications for the economy. Trump’s use of social media during both his presidential campaign and term questions the principle that institutional responsibility in the digital realm implies treating the infosphere as a commons. We discuss the implications for the functioning of the stock market and the emerging public interest ethical issues related to the breakdown of such principle.
{"title":"Commentary—Much ado About Something Else. Donald Trump, the US Stock Market, and the Public Interest Ethics of Social Media Communication","authors":"Leonella Gori, Pier Luigi Sacco, E. Teti, Francesca Triveri","doi":"10.1177/23294884231156903","DOIUrl":"https://doi.org/10.1177/23294884231156903","url":null,"abstract":"We analyze Donald J. Trump’s Twitter activity over the last months of the 2016 presidential campaign, his period as President Elect, and his Presidential term until Fall 2019, shortly before the outbreak of the pandemic. Trump weaponized social networks as a communication tool to build influence on the financial market and the public opinion. We relate Trump’s communication on Twitter to the dynamics of the NASDAQ100 trend over the whole period of study as well as two subperiods, pre-presidential versus presidential. We find that Trump’s hyperactivity on Twitter is followed by a negative market trend, and that tweets covering politically, and economically sensitive topics seem to negatively impact the market, except for real economy-related tweets. Some topics positively received by the market in the pre-presidential phase (e.g., China) become anticipators of negative trading days during the presidential one. We also consider the emotional tone of Trump’s tweets and find an unexpected reversal of the communicative valence of the tweets as to their expected impact on the stock market. Positive sentiment tweets seem to be followed by negative market performance and, maybe more surprisingly, vice versa. It seems that, during the period of observation, the market has learnt to interpret the emotional tone of Trump’s tweets as instrumental to Trump’s political strategy. In particular, the market seems to have realized that negative sentiment in Trump’s communication was entirely functional to political consensus building and not meant to convey market-relevant information. This is at odds with the idea that presidential communication should reflect the public interest, and especially so when it has major implications for the economy. Trump’s use of social media during both his presidential campaign and term questions the principle that institutional responsibility in the digital realm implies treating the infosphere as a commons. We discuss the implications for the functioning of the stock market and the emerging public interest ethical issues related to the breakdown of such principle.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2023-03-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44467553","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study adopts a cognitive heuristic perspective to examine the role of congruence in communication in influencing customer decision-making in the Airbnb context. It is well accepted that home-feeling is an important guest experience of Airbnb. We particularly examine how potential guests source credible online home-feeling-oriented information to make booking decisions. Existing research on home-feeling and its positive impact focus on a single source of information, either from the host or the guest while overlooking the (in)congruence of information of these sources. The results of polynomial regressions on 2,644 matching data from Airbnb support our view. Our findings show that booking will be higher when guest reviews and host self-descriptions are aligned with a high-level congruence of home-feeling-oriented information. However, when they are not closely aligned, a better outcome of booking is achieved based on a high level of home-feeling-oriented information from guest review than that from host self-descriptions.
{"title":"Congruence in Communication and Customer Booking Decision: A Cognitive Heuristic Perspective","authors":"Hongli Wang, Cuiqi Liang, Yunxia Zhu, Mengnan Zhou","doi":"10.1177/23294884231157561","DOIUrl":"https://doi.org/10.1177/23294884231157561","url":null,"abstract":"This study adopts a cognitive heuristic perspective to examine the role of congruence in communication in influencing customer decision-making in the Airbnb context. It is well accepted that home-feeling is an important guest experience of Airbnb. We particularly examine how potential guests source credible online home-feeling-oriented information to make booking decisions. Existing research on home-feeling and its positive impact focus on a single source of information, either from the host or the guest while overlooking the (in)congruence of information of these sources. The results of polynomial regressions on 2,644 matching data from Airbnb support our view. Our findings show that booking will be higher when guest reviews and host self-descriptions are aligned with a high-level congruence of home-feeling-oriented information. However, when they are not closely aligned, a better outcome of booking is achieved based on a high level of home-feeling-oriented information from guest review than that from host self-descriptions.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2023-03-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49503528","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-03DOI: 10.1177/23294884231156508
Chuqing Dong, Baobao Song, Yang Cheng, Qi Zheng
Considering the globalization of corporate social responsibility (CSR), China has become an important and distinctive market for CSR practice and research. Communication, as a fast-growing subfield of CSR research, has made substantial contributions to the theorization of CSR yet has been dominated by Western contexts. To provide a contextualized view of CSR communication, this study systematically examined the 88 articles of CSR communication research published in peer-reviewed journals with a focus on the Chinese context. Findings revealed the unique characteristics of Chinese CSR and the status of Chinese CSR communication literature in terms of publication trend, authorship/institution, RQ/Hypothesis, research topics, research context, theoretical frameworks, and methodological approaches. In addition, this study identified gaps in the current Chinese CSR communication research. It offered directions for future development regarding strengthening conceptual development, innovating methodological approaches, and expanding research topics and scopes.
{"title":"Tracking CSR Communication Research Within the Chinese Context: A Systematic Literature Review","authors":"Chuqing Dong, Baobao Song, Yang Cheng, Qi Zheng","doi":"10.1177/23294884231156508","DOIUrl":"https://doi.org/10.1177/23294884231156508","url":null,"abstract":"Considering the globalization of corporate social responsibility (CSR), China has become an important and distinctive market for CSR practice and research. Communication, as a fast-growing subfield of CSR research, has made substantial contributions to the theorization of CSR yet has been dominated by Western contexts. To provide a contextualized view of CSR communication, this study systematically examined the 88 articles of CSR communication research published in peer-reviewed journals with a focus on the Chinese context. Findings revealed the unique characteristics of Chinese CSR and the status of Chinese CSR communication literature in terms of publication trend, authorship/institution, RQ/Hypothesis, research topics, research context, theoretical frameworks, and methodological approaches. In addition, this study identified gaps in the current Chinese CSR communication research. It offered directions for future development regarding strengthening conceptual development, innovating methodological approaches, and expanding research topics and scopes.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2023-03-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41709409","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-22DOI: 10.1177/23294884221148615
M. Mayfield, J. Mayfield
This issue of the International Journal of Business Communication brings a new feature to the journal—spotlight issues. Spotlight issues present articles on topics of interest among business communication researchers (based on the number of submissions the journal has received) and stuck a chord with the wider academic community (based on the number of citations these articles have received after online publication). Spotlight issues differ from our special issues in that they emerge from articles accepted by the journal through the standard submission process; special issue articles come to the journal through specific calls for manuscripts on a given topic. Both types of issues have their place in promoting ideas in the field, and we hope to use spotlight issues to bring together manuscripts on both emerging and established topics in business communication. For our first spotlight issue, we present manuscripts on social media and its role in business communication. Social media has made enormous changes in how businesses communicate—with their employees, customers, and the public. These changes have required organizations to rethink communication strategies for dealing with a communication method that has democratized voice (Barry & Wilkinson, 2016; Mayfield & Mayfield, 2019). Social media has also given individuals a platform for positive or negative communications about the organization. In addition, social media has increased the availability and speed of information about organizations to the general public (Cardon & Marshall, 2015; Madsen, 2016). Finally, social media also presents us with ethical issues that we are only beginning to understand and grapple with. Articles in this issue explore how organizations and people have dealt with this new reality. In our first article, Men et al. (2020) examined how organizations can encourage workers to participate in an internal social media platform. Their findings showed that organizations could foster greater employee communication through strategic information use and increased transparency. In turn, these organizational actions have the reward of improving quality relationships among workers. Next, looking at social
{"title":"Notes From the Editors: Spotlight on Social Media","authors":"M. Mayfield, J. Mayfield","doi":"10.1177/23294884221148615","DOIUrl":"https://doi.org/10.1177/23294884221148615","url":null,"abstract":"This issue of the International Journal of Business Communication brings a new feature to the journal—spotlight issues. Spotlight issues present articles on topics of interest among business communication researchers (based on the number of submissions the journal has received) and stuck a chord with the wider academic community (based on the number of citations these articles have received after online publication). Spotlight issues differ from our special issues in that they emerge from articles accepted by the journal through the standard submission process; special issue articles come to the journal through specific calls for manuscripts on a given topic. Both types of issues have their place in promoting ideas in the field, and we hope to use spotlight issues to bring together manuscripts on both emerging and established topics in business communication. For our first spotlight issue, we present manuscripts on social media and its role in business communication. Social media has made enormous changes in how businesses communicate—with their employees, customers, and the public. These changes have required organizations to rethink communication strategies for dealing with a communication method that has democratized voice (Barry & Wilkinson, 2016; Mayfield & Mayfield, 2019). Social media has also given individuals a platform for positive or negative communications about the organization. In addition, social media has increased the availability and speed of information about organizations to the general public (Cardon & Marshall, 2015; Madsen, 2016). Finally, social media also presents us with ethical issues that we are only beginning to understand and grapple with. Articles in this issue explore how organizations and people have dealt with this new reality. In our first article, Men et al. (2020) examined how organizations can encourage workers to participate in an internal social media platform. Their findings showed that organizations could foster greater employee communication through strategic information use and increased transparency. In turn, these organizational actions have the reward of improving quality relationships among workers. Next, looking at social","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2023-02-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41590346","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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