Pub Date : 2023-11-09DOI: 10.4102/sajbm.v54i1.3831
Werner H. Otto
Purpose: To determine small and medium-sized enterprises’ (SMEs) perception related to their trade credit management effectiveness.Design/methodology/approach: Quantitative research design with purposive sampling as the sampling method, administrated to 10 450 SMEs within South Africa.Findings/results: The results indicate SMEs perceive their trade credit management as effective.Practical implications: The article reveals how SMEs perceive their trade credit management by identifying their effectiveness in managing trade credit.Originality/value: By raising awareness pertaining to SMEs’ perceptions around their trade credit management effectiveness, SMEs can become more observant of their own trade credit management effectiveness and overall finances. Thereby, SMEs’ awareness could be improved to become financially viable and, in so doing, empower SMEs to foster economic development within South Africa. Given the results revealing SMEs’ perception as effective in managing trade credit, the study adds value by providing insight as to what financial problems, apart from trade credit ineffectiveness, could contribute to their business failure. There is a need therefore to investigate why SMEs continue to fail at such high rates because of financial problems in order to determine the root causes and types of financial problems contributing to SME business failure.
{"title":"SMEs perception related to their trade credit management effectiveness","authors":"Werner H. Otto","doi":"10.4102/sajbm.v54i1.3831","DOIUrl":"https://doi.org/10.4102/sajbm.v54i1.3831","url":null,"abstract":"Purpose: To determine small and medium-sized enterprises’ (SMEs) perception related to their trade credit management effectiveness.Design/methodology/approach: Quantitative research design with purposive sampling as the sampling method, administrated to 10 450 SMEs within South Africa.Findings/results: The results indicate SMEs perceive their trade credit management as effective.Practical implications: The article reveals how SMEs perceive their trade credit management by identifying their effectiveness in managing trade credit.Originality/value: By raising awareness pertaining to SMEs’ perceptions around their trade credit management effectiveness, SMEs can become more observant of their own trade credit management effectiveness and overall finances. Thereby, SMEs’ awareness could be improved to become financially viable and, in so doing, empower SMEs to foster economic development within South Africa. Given the results revealing SMEs’ perception as effective in managing trade credit, the study adds value by providing insight as to what financial problems, apart from trade credit ineffectiveness, could contribute to their business failure. There is a need therefore to investigate why SMEs continue to fail at such high rates because of financial problems in order to determine the root causes and types of financial problems contributing to SME business failure.","PeriodicalId":45649,"journal":{"name":"South African Journal of Business Management","volume":" 5-6","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135290898","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-09DOI: 10.4102/sajbm.v54i1.3903
Lorraine E. Derbyshire, Jacobus P. Fouché, Stuart McChlery
Purpose: This study explored the nature of business practices of small- and micro-enterprises within the South African context to propose recommendations for financial literacy education strategies.Design/methodology/approach: The data collection technique used for this qualitative study included semi-structured in-depth interviews with a case study of 10 small- and micro-enterprise owners who collectively trade within five of the nine South African provinces.Findings/results: Small- and micro-enterprises do not need to differ significantly because the respective business practice themes identified are relevant within both contexts. Both category enterprises make use of a cash basis system, generally have inventory management systems in place and do not have sophisticated financial planning practices. The micro-enterprises studied do not have business plans or accurate pricing strategies and cash management is a concern. The small-enterprise participants generally did not show interest in competitors and their enterprises had more sophisticated bookkeeping practices in place than micro-enterprises.Practical implications: Financial literacy education strategies for the owners should focus on providing guidance on tax matters, significance of business plans and how to prepare them, debtors management strategies, inventory management strategies, and a basic bookkeeping system that evolves from the cash basis of accounting to the accrual basis of accounting. It should also aim to educate owners on the importance of financial planning and risk management.Originality/value: This research provides an evidence-based description of the characteristics of South African small- and micro-enterprises, which could prove valuable in developing future owner financial literacy education programmes as well as other support strategies targeted at this audience.
{"title":"Exploring financial literacy education strategies based on small- and micro-enterprise business practices","authors":"Lorraine E. Derbyshire, Jacobus P. Fouché, Stuart McChlery","doi":"10.4102/sajbm.v54i1.3903","DOIUrl":"https://doi.org/10.4102/sajbm.v54i1.3903","url":null,"abstract":"Purpose: This study explored the nature of business practices of small- and micro-enterprises within the South African context to propose recommendations for financial literacy education strategies.Design/methodology/approach: The data collection technique used for this qualitative study included semi-structured in-depth interviews with a case study of 10 small- and micro-enterprise owners who collectively trade within five of the nine South African provinces.Findings/results: Small- and micro-enterprises do not need to differ significantly because the respective business practice themes identified are relevant within both contexts. Both category enterprises make use of a cash basis system, generally have inventory management systems in place and do not have sophisticated financial planning practices. The micro-enterprises studied do not have business plans or accurate pricing strategies and cash management is a concern. The small-enterprise participants generally did not show interest in competitors and their enterprises had more sophisticated bookkeeping practices in place than micro-enterprises.Practical implications: Financial literacy education strategies for the owners should focus on providing guidance on tax matters, significance of business plans and how to prepare them, debtors management strategies, inventory management strategies, and a basic bookkeeping system that evolves from the cash basis of accounting to the accrual basis of accounting. It should also aim to educate owners on the importance of financial planning and risk management.Originality/value: This research provides an evidence-based description of the characteristics of South African small- and micro-enterprises, which could prove valuable in developing future owner financial literacy education programmes as well as other support strategies targeted at this audience.","PeriodicalId":45649,"journal":{"name":"South African Journal of Business Management","volume":" 3","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135290639","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-03DOI: 10.4102/sajbm.v54i1.3832
Selviana Octaviani, Ferdi Antonio, Andy Andy
{"title":"The antecedents of patient experience of aesthetic clinic and its impact on revisit intention","authors":"Selviana Octaviani, Ferdi Antonio, Andy Andy","doi":"10.4102/sajbm.v54i1.3832","DOIUrl":"https://doi.org/10.4102/sajbm.v54i1.3832","url":null,"abstract":"","PeriodicalId":45649,"journal":{"name":"South African Journal of Business Management","volume":"142 6","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135777413","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-17DOI: 10.4102/sajbm.v54i1.3901
Samson Murimbika
{"title":"Surveying the reputation-regulation interface in the SABI industry: Perspectives of private banking customers","authors":"Samson Murimbika","doi":"10.4102/sajbm.v54i1.3901","DOIUrl":"https://doi.org/10.4102/sajbm.v54i1.3901","url":null,"abstract":"","PeriodicalId":45649,"journal":{"name":"South African Journal of Business Management","volume":"80 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135944491","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-29DOI: 10.4102/sajbm.v54i1.3827
Elias Kaunda, Theuns Pelser
Purpose: The main objective of the study was to investigate how corporate governance affects the performance of state-owned enterprises (SOEs) in a least developed economy. Design/methodology/approach: Both primary and secondary data from nine state-owned companies that operated between 2001 and 2016 were analysed in the study. The investigation used a quantitative methodology. Fixed effects, random effects and generalised method of moments (GMM) estimations were used to conduct regression analysis. Findings/results: The findings show that corporate governance characteristics affect SOE performance in a least developed economy. The performance of SOEs is influenced favourably by board structures, director tenure, reduced government ownership and leverage. Conversely, increased state ownership leads to subpar performance. The study also reveals that the presence of civil servants and directors with political affiliations in government-controlled companies has a negative effect on enterprise value. Practical implications: The use of multiple case studies to investigate SOEs in their natural setting has given some insights for both professional managers and policymakers interested in developing corporate governance frameworks to improve SOEs value in least developed economies, particularly in sub-Saharan Africa, even though the results are limited in terms of statistical generalisation because the study was based on a single country. Originality/value: The study fills a gap in the literature about how SOE performance is affected by corporate governance in least developed nations, where such research is underdeveloped.
{"title":"Corporate governance and performance of state-owned enterprises in a least developed economy","authors":"Elias Kaunda, Theuns Pelser","doi":"10.4102/sajbm.v54i1.3827","DOIUrl":"https://doi.org/10.4102/sajbm.v54i1.3827","url":null,"abstract":"Purpose: The main objective of the study was to investigate how corporate governance affects the performance of state-owned enterprises (SOEs) in a least developed economy. Design/methodology/approach: Both primary and secondary data from nine state-owned companies that operated between 2001 and 2016 were analysed in the study. The investigation used a quantitative methodology. Fixed effects, random effects and generalised method of moments (GMM) estimations were used to conduct regression analysis. Findings/results: The findings show that corporate governance characteristics affect SOE performance in a least developed economy. The performance of SOEs is influenced favourably by board structures, director tenure, reduced government ownership and leverage. Conversely, increased state ownership leads to subpar performance. The study also reveals that the presence of civil servants and directors with political affiliations in government-controlled companies has a negative effect on enterprise value. Practical implications: The use of multiple case studies to investigate SOEs in their natural setting has given some insights for both professional managers and policymakers interested in developing corporate governance frameworks to improve SOEs value in least developed economies, particularly in sub-Saharan Africa, even though the results are limited in terms of statistical generalisation because the study was based on a single country. Originality/value: The study fills a gap in the literature about how SOE performance is affected by corporate governance in least developed nations, where such research is underdeveloped.","PeriodicalId":45649,"journal":{"name":"South African Journal of Business Management","volume":"50 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135246578","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-29DOI: 10.4102/sajbm.v54i1.3913
Morris Mthombeni
Purpose: Researchers have found it difficult to gain access to board members to collect credible data. Acquiring such insights, however, is becoming increasingly important in view of rising numbers of corporate failures. This article is part of a broader study conducted to identify the drivers of effective board leadership in a cross section of companies in selected countries, where trust and distrust were used as the primary levers to gain credible access to board members. Design/methodology/approach: A qualitative research approach was adopted, with data collected via semi-structured interviews with 47 directors of companies in a range of countries. Findings/contribution: The data collection process was guided by nine literature-informed board access strategies designed to overcome potential barriers to structural and substantive access to credible information sharing. The board directors who were interviewed were more forthcoming upon learning that the researcher had board experience and was thus able to empathise with their own experiences. This contributed to an atmosphere of trust during the interviews. Practical implications: This paper highlights the methodological advances made in the access dimension of process studies, focusing on difficult-to-access subjects like boards of directors. Originality/value: In addition to the literature-informed board access strategies, the researcher abductively developed a methodological board access conceptual framework. This framework comprises process and empathy levers designed to enable researchers to gain surface-level, moderate-level and deep-level access to board members for the purpose of extracting progressively credible data on board processes from hard-to-access individuals.
{"title":"Using trust to gain credible access to the boardroom: A methodological contribution","authors":"Morris Mthombeni","doi":"10.4102/sajbm.v54i1.3913","DOIUrl":"https://doi.org/10.4102/sajbm.v54i1.3913","url":null,"abstract":"Purpose: Researchers have found it difficult to gain access to board members to collect credible data. Acquiring such insights, however, is becoming increasingly important in view of rising numbers of corporate failures. This article is part of a broader study conducted to identify the drivers of effective board leadership in a cross section of companies in selected countries, where trust and distrust were used as the primary levers to gain credible access to board members. Design/methodology/approach: A qualitative research approach was adopted, with data collected via semi-structured interviews with 47 directors of companies in a range of countries. Findings/contribution: The data collection process was guided by nine literature-informed board access strategies designed to overcome potential barriers to structural and substantive access to credible information sharing. The board directors who were interviewed were more forthcoming upon learning that the researcher had board experience and was thus able to empathise with their own experiences. This contributed to an atmosphere of trust during the interviews. Practical implications: This paper highlights the methodological advances made in the access dimension of process studies, focusing on difficult-to-access subjects like boards of directors. Originality/value: In addition to the literature-informed board access strategies, the researcher abductively developed a methodological board access conceptual framework. This framework comprises process and empathy levers designed to enable researchers to gain surface-level, moderate-level and deep-level access to board members for the purpose of extracting progressively credible data on board processes from hard-to-access individuals.","PeriodicalId":45649,"journal":{"name":"South African Journal of Business Management","volume":"61 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135246758","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-29DOI: 10.4102/sajbm.v54i1.3988
Zhe Shang, Yuxin Cao, Ziyan Cui, Chenhui Zuo
Purpose: Although it is widely accepted that procrastination is counterproductive, active procrastination may be considered a constructive coping strategy in situations where work-related stress is high. Drawing upon the conservation of resource theory and the ego depletion theory, the article suggests that active procrastination can be influenced by perceived stress, mediated by ego depletion, and potentially moderated by the Big Five personality traits. Design/methodology/approach: Using hierarchical regression analysis, Hayes Process Macros, and the general path analytic framework, our hypotheses were investigated. The sample was made up of 651 Chinese civil servants. Findings/results: According to the results, ego depletion fully mediated the positive connection between perceived stress and active procrastination. Furthermore, extroversion, conscientiousness, and openness negatively moderate the link between perceived stress and ego depletion as well as mediating effect. While neuroticism exhibited a positive moderating effect. Practical implications: The findings can serve as references for civil servants and public organisations to address stress and create a more relaxed work environment. Recognising active procrastination as a potential coping strategy can help to reframe the perception of procrastination and guide organisations in supporting their employees’ wellbeing. Originality/value: This study extends comprehension of active procrastination in stressful situations and highlights the potential positive coping consequences of stress attributes. By exploring the mechanisms involved, the study sheds light on how perceived stress can influence active procrastination, with ego depletion serving as a mediating factor, which helps to explain how individuals may experience reduced self-control and subsequently engage in active procrastination as a coping strategy.
{"title":"Positive delay? The influence of perceived stress on active procrastination","authors":"Zhe Shang, Yuxin Cao, Ziyan Cui, Chenhui Zuo","doi":"10.4102/sajbm.v54i1.3988","DOIUrl":"https://doi.org/10.4102/sajbm.v54i1.3988","url":null,"abstract":"Purpose: Although it is widely accepted that procrastination is counterproductive, active procrastination may be considered a constructive coping strategy in situations where work-related stress is high. Drawing upon the conservation of resource theory and the ego depletion theory, the article suggests that active procrastination can be influenced by perceived stress, mediated by ego depletion, and potentially moderated by the Big Five personality traits. Design/methodology/approach: Using hierarchical regression analysis, Hayes Process Macros, and the general path analytic framework, our hypotheses were investigated. The sample was made up of 651 Chinese civil servants. Findings/results: According to the results, ego depletion fully mediated the positive connection between perceived stress and active procrastination. Furthermore, extroversion, conscientiousness, and openness negatively moderate the link between perceived stress and ego depletion as well as mediating effect. While neuroticism exhibited a positive moderating effect. Practical implications: The findings can serve as references for civil servants and public organisations to address stress and create a more relaxed work environment. Recognising active procrastination as a potential coping strategy can help to reframe the perception of procrastination and guide organisations in supporting their employees’ wellbeing. Originality/value: This study extends comprehension of active procrastination in stressful situations and highlights the potential positive coping consequences of stress attributes. By exploring the mechanisms involved, the study sheds light on how perceived stress can influence active procrastination, with ego depletion serving as a mediating factor, which helps to explain how individuals may experience reduced self-control and subsequently engage in active procrastination as a coping strategy.","PeriodicalId":45649,"journal":{"name":"South African Journal of Business Management","volume":"195 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135195621","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-31DOI: 10.4102/sajbm.v54i1.3575
Lehlohonolo A. Masitenyane, Manillal Dhurup
Purpose: Relational exchanges between buyers and sellers in business-to-business (B2B) contexts are becoming important in today’s competitive markets. With increases in the number of concrete product manufacturer-supplier (CPMs) organisations in the construction industry, customers still express dissatisfaction with supplier relationship quality. This study examined associations between relationship quality and commitment leading to customer loyalty and repurchase intention in South Africa’s concrete product market.Design/methodology/approach: Civil and building engineering contractors, are the study participants owing to their scope and size of work in Gauteng province of South Africa. Quantitative cross-sectional data collection approach was applied using self-administered structured questionnaires. Only 560 responses were received, and data were analysed using Statistical Package for Social Science (SPSS) and Analysis of Moment Structures (AMOS).Findings/results: The results revealed that CPMs relationship quality and commitment contributions do lead to customer satisfaction as precursor of loyalty and repurchase intention. Elevated satisfaction levels do accelerate the relationship between the study constructs.Practical implications: CPMs and their customers should embrace applying relational exchanges that promote long-term B2B relationships and business survival. Also, they should invest in strategies that improve customer satisfaction and eternal loyalty towards long-term B2B repurchase intention and survival.Originality/value: No study primarily in an emerging South African concrete product market examined the relationship between the study constructs and hence this study adds new insights into the existing body of knowledge relating to how CPMs’ relationship quality and commitment influence customer satisfaction, loyalty and repurchase intention.
{"title":"Predictors of business-to-business loyalty and repurchase intentions in South Africa’s concrete product market","authors":"Lehlohonolo A. Masitenyane, Manillal Dhurup","doi":"10.4102/sajbm.v54i1.3575","DOIUrl":"https://doi.org/10.4102/sajbm.v54i1.3575","url":null,"abstract":"Purpose: Relational exchanges between buyers and sellers in business-to-business (B2B) contexts are becoming important in today’s competitive markets. With increases in the number of concrete product manufacturer-supplier (CPMs) organisations in the construction industry, customers still express dissatisfaction with supplier relationship quality. This study examined associations between relationship quality and commitment leading to customer loyalty and repurchase intention in South Africa’s concrete product market.Design/methodology/approach: Civil and building engineering contractors, are the study participants owing to their scope and size of work in Gauteng province of South Africa. Quantitative cross-sectional data collection approach was applied using self-administered structured questionnaires. Only 560 responses were received, and data were analysed using Statistical Package for Social Science (SPSS) and Analysis of Moment Structures (AMOS).Findings/results: The results revealed that CPMs relationship quality and commitment contributions do lead to customer satisfaction as precursor of loyalty and repurchase intention. Elevated satisfaction levels do accelerate the relationship between the study constructs.Practical implications: CPMs and their customers should embrace applying relational exchanges that promote long-term B2B relationships and business survival. Also, they should invest in strategies that improve customer satisfaction and eternal loyalty towards long-term B2B repurchase intention and survival.Originality/value: No study primarily in an emerging South African concrete product market examined the relationship between the study constructs and hence this study adds new insights into the existing body of knowledge relating to how CPMs’ relationship quality and commitment influence customer satisfaction, loyalty and repurchase intention.","PeriodicalId":45649,"journal":{"name":"South African Journal of Business Management","volume":" ","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42952983","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-31DOI: 10.4102/sajbm.v54i1.3823
Lutfiyya Moosa, Hayley Pearson, Morris Mthombeni
Purpose: Recent years have seen an upsurge in virtual working arrangements. However, many managers find it difficult to manage and motivate employees in the absence of face-to-face contact. Traditional, structured performance management approaches therefore need to give way to more holistic and technology-enabled approaches that are better suited to virtual work. This study set out to investigate how managers optimise the performance of virtual teams, with specific reference to the role of trust, both within and across teams. While there is growing interest in the role of trust as a driver of virtual team performance, there is insufficient convergence between the respective literatures on virtual teams, team trust and performance management, leaving a research gap.Design/methodology/approach: Semi-structured interviews were conducted with 18 middle and top managers of virtual teams who worked in large companies in South Africa. The collected data were then subject to thematic analysis.Findings/results: These included: Virtual work can lead to a work–life imbalance; a lack of human contact can strain interpersonal relationships and erode trust; and optimal performance management in a virtual context depends on a trusting environment, clear and realistic goals, ‘agile management practices’ (including coaching and frequent feedback) and appropriate technologies.Practical implications: The study provides new insights into the challenges faced by middle managers in creating trusting and performance-geared relationships with virtual team members.Originality/value: The study expands on the existing team dynamics literature while also providing a convenient conceptual framework to guide future studies on the drivers of virtual team trust and optimal performance management.
{"title":"Invoking team trust to facilitate performance management in the context of virtual teams","authors":"Lutfiyya Moosa, Hayley Pearson, Morris Mthombeni","doi":"10.4102/sajbm.v54i1.3823","DOIUrl":"https://doi.org/10.4102/sajbm.v54i1.3823","url":null,"abstract":"Purpose: Recent years have seen an upsurge in virtual working arrangements. However, many managers find it difficult to manage and motivate employees in the absence of face-to-face contact. Traditional, structured performance management approaches therefore need to give way to more holistic and technology-enabled approaches that are better suited to virtual work. This study set out to investigate how managers optimise the performance of virtual teams, with specific reference to the role of trust, both within and across teams. While there is growing interest in the role of trust as a driver of virtual team performance, there is insufficient convergence between the respective literatures on virtual teams, team trust and performance management, leaving a research gap.Design/methodology/approach: Semi-structured interviews were conducted with 18 middle and top managers of virtual teams who worked in large companies in South Africa. The collected data were then subject to thematic analysis.Findings/results: These included: Virtual work can lead to a work–life imbalance; a lack of human contact can strain interpersonal relationships and erode trust; and optimal performance management in a virtual context depends on a trusting environment, clear and realistic goals, ‘agile management practices’ (including coaching and frequent feedback) and appropriate technologies.Practical implications: The study provides new insights into the challenges faced by middle managers in creating trusting and performance-geared relationships with virtual team members.Originality/value: The study expands on the existing team dynamics literature while also providing a convenient conceptual framework to guide future studies on the drivers of virtual team trust and optimal performance management.","PeriodicalId":45649,"journal":{"name":"South African Journal of Business Management","volume":" ","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47904108","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-30DOI: 10.4102/sajbm.v54i1.3896
Liezel Conradie, D. B. le Roux, D. Parry
Purpose: High levels of online media use and permanent connectedness are common features of contemporary life in the developed world. In recent studies, the concept of online vigilance has been adopted to describe individuals’ chronic attentional orientation towards and engagement with their online spheres. The present study extends this notion by investigating its role in relation to stress and boundary management.Design/methodology/approach: A sample of 299 knowledge workers completed an online survey concerning the role of cross-domain online vigilance in the blurring of work-personal boundaries and the potential impact this may have on perceived stress.Findings/results: Contrary to extant evidence, the findings of this study indicate that cross-domain online vigilance does not predict stress, neither on its own nor when interacting with individuals’ domain segmentation preferences. However, the findings indicate that younger knowledge workers, more than their older colleagues, have trouble disconnecting from their personal online spheres while working.Practical implications: Work communication policies and norms should enable workers to psychologically disconnect from work during non-working hours and should be sensitive to the differences in personal preferences for boundary segmentation. Constant psychological connection to personal online communication may impact performance among younger knowledge workers.Originality/value: The present study is the first to consider the notion of online vigilance in relation to boundary management and stress among knowledge workers. The findings are particularly relevant given the increased blurring of work-personal boundaries that results from organisations adopting work-from-anywhere policies following the COVID-19 pandemic.
{"title":"Cross-domain online vigilance, boundary management and stress among knowledge workers","authors":"Liezel Conradie, D. B. le Roux, D. Parry","doi":"10.4102/sajbm.v54i1.3896","DOIUrl":"https://doi.org/10.4102/sajbm.v54i1.3896","url":null,"abstract":"Purpose: High levels of online media use and permanent connectedness are common features of contemporary life in the developed world. In recent studies, the concept of online vigilance has been adopted to describe individuals’ chronic attentional orientation towards and engagement with their online spheres. The present study extends this notion by investigating its role in relation to stress and boundary management.Design/methodology/approach: A sample of 299 knowledge workers completed an online survey concerning the role of cross-domain online vigilance in the blurring of work-personal boundaries and the potential impact this may have on perceived stress.Findings/results: Contrary to extant evidence, the findings of this study indicate that cross-domain online vigilance does not predict stress, neither on its own nor when interacting with individuals’ domain segmentation preferences. However, the findings indicate that younger knowledge workers, more than their older colleagues, have trouble disconnecting from their personal online spheres while working.Practical implications: Work communication policies and norms should enable workers to psychologically disconnect from work during non-working hours and should be sensitive to the differences in personal preferences for boundary segmentation. Constant psychological connection to personal online communication may impact performance among younger knowledge workers.Originality/value: The present study is the first to consider the notion of online vigilance in relation to boundary management and stress among knowledge workers. The findings are particularly relevant given the increased blurring of work-personal boundaries that results from organisations adopting work-from-anywhere policies following the COVID-19 pandemic.","PeriodicalId":45649,"journal":{"name":"South African Journal of Business Management","volume":"9 2","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41271117","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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